Cost Accounting Manager Jobs in Saudi

<p dir="ltr">A startup company specializing in packaging needs a sales manager.</p>

<p>&nbsp;A contracting company is in need of a branch manager. It is important to be proficient in English, both spoken and written&nbsp;</p><p>and have experience in using Office programs and computers in general&nbsp;</p><p>&nbsp;</p>

<p>Required a Fleet Operations Manager who has previously worked in a customs clearance office and transportation</p><p>Monitor truck movement</p><p>Scheduling pickup appointments and container returns</p><p>Set appointment schedules and prepare daily reports</p><p>Must have sufficient experience</p>

<p>A general manager of a cleaning and maintenance company offering its services to individuals and companies</p>

<p>Overview</p><p>We are looking for an outstanding leader to join our team in the Abha region to lead and develop sales operations in the ready-mix concrete and interlock sector. This role is responsible for formulating sales strategies, expanding market share, and building long-term strategic relationships with major construction companies and urban projects in the region.</p><p>Key Responsibilities and Duties</p><ul><li>Develop and implement annual sales strategies to ensure the achievement of set revenue targets.</li><li>Manage and guide the sales team to enhance performance, productivity, and achieve sales goals.</li><li>Study and analyze market trends in the Asir region and identify competitive opportunities.</li><li>Build and manage a client database and develop a network of relationships with consultants and contractors.</li><li>Monitor the stages of submitting technical and financial proposals and contract negotiations to ensure profitability.</li><li>Prepare periodic reports on sales performance and future forecasts for senior management.</li></ul><p>Qualifications and Requirements</p><ul><li>Bachelor's degree in Civil Engineering, Business Administration, or any relevant field.</li><li>A minimum of 8 years of practical experience in the construction materials sales sector, with a strong background in ready-mix concrete and interlock preferred.</li><li>Full knowledge of the construction market and projects in the Kingdom of Saudi Arabia.</li><li>Proven ability to lead teams and manage complex sales operations.</li><li>Proficiency in using Customer Relationship Management (CRM) software and financial analysis tools.</li></ul><p>Required Skills</p><ul><li>Exceptional leadership skills and the ability to solve problems and make decisions under pressure.</li><li>High-level negotiation and persuasion skills with the ability to manage large contracts.</li><li>Strategic analytical thinking and a results-oriented mindset.</li><li>Excellent communication skills in both Arabic and English.</li></ul><p>Benefits and Perks</p><ul><li>Competitive salaries and bonuses linked to performance and target achievement.</li><li>Comprehensive medical insurance and a stimulating work environment for professional development.</li><li>Opportunity to contribute to major development projects in the Abha region.</li></ul>

Engineering Department Manager Job Purpose To lead and manage the Engineering Department, oversee the company’s engineering activities and projects, and ensure quality, cost, and schedule compliance while coordinating with internal departments, contractors, consultants, and other relevant parties. Key Responsibilities Lead and supervise the engineering team and oversee engineering projects and technical activities. Review engineering drawings, designs, specifications, and technical requirements. Monitor project execution to ensure compliance with quality standards, budgets, and agreed timelines. Manage and supervise contractors and consultants and evaluate their performance. Prepare and review scopes of work and technical specifications for projects, tenders, and contracts. Review and evaluate technical proposals and provide recommendations. Oversee maintenance, development, renovation, and improvement works related to buildings, facilities, and company assets. Identify technical issues and provide practical and effective engineering solutions. Monitor project schedules, budgets, costs, progress, and potential risks. Prepare periodic reports on engineering activities and project progress. Coordinate with Operations, Procurement, Finance, Contracts, and other relevant departments. Ensure engineering works comply with applicable regulations, standards, specifications, and company requirements. Qualifications & Requirements Saudi National. Bachelor’s degree in Civil, Mechanical, or Architectural Engineering, or another relevant engineering discipline. Minimum 7 years of relevant experience, preferably including supervisory or managerial experience. Experience in project management, contractor management, maintenance, and facilities. Strong ability to review and understand engineering drawings and technical specifications. Strong leadership and team management skills. Proficiency in Microsoft Office and project management software. Good communication, negotiation, problem-solving, and reporting skills.

<div dir="ltr"><h3>About the Role</h3><p>Snood Hospitality is looking for a <strong>Corporate Development Manager</strong> to join its team in Makkah. This full-time role aims to lead expansion efforts in the hospitality sector by identifying suitable real estate and hotel opportunities, building strategic partnerships, and evaluating the commercial and investment feasibility of new projects. The role requires between two and five years of experience in a related field.</p><h3>Primary Objective of the Role</h3><p>The main objective of the Corporate Development Manager is to attract new projects and hotels and to build business and investment opportunities for the company. This includes developing relationships with property owners, investors, developers, and real estate brokers, and negotiating partnerships and commercial agreements that support the company's goals and contribute to expanding its hotel portfolio.</p><h3>Duties and Responsibilities</h3><ul><li>Search for suitable real estate and hotel opportunities for expansion in the hospitality sector.</li><li>Identify and attract new projects and locations.</li><li>Build and develop strategic relationships and partnerships with property owners, investors, and developers.</li><li>Communicate and negotiate partnerships and commercial agreements.</li><li>Study and evaluate real estate and hotel opportunities from commercial, operational, and investment perspectives.</li><li>Prepare commercial bids and proposals for targeted opportunities and projects.</li><li>Follow up on opportunities from the exploration and negotiation stage through to contract completion.</li><li>Coordinate with internal departments to complete procedures for new projects and deals.</li><li>Monitor the real estate and hotel market to identify growth and expansion opportunities.</li><li>Contribute to increasing the number of hotels and rooms and expanding the company's portfolio.</li><li>Prepare periodic reports on opportunities, projects, and progress levels.</li><li>Achieve business development and expansion targets approved by management.</li></ul><h3>Qualifications and Experience</h3><ul><li>2 to 5 years of practical experience in business development or corporate development, preferably in the hospitality or real estate sector.</li><li>Deep understanding of the real estate and hotel market and growth opportunities.</li><li>Strong negotiation and relationship-building skills.</li><li>Ability to conduct preliminary studies and evaluate commercial and investment feasibility.</li><li>Excellent skills in preparing commercial bids and proposals.</li></ul><h3>Work Environment</h3><p>The Corporate Development Manager works within the Snood Hospitality team in Makkah, in a dynamic work environment focused on achieving strategic growth and expansion goals. The role requires continuous coordination with internal departments and dealing with external stakeholders.</p><h3>Additional Information</h3><p>This is a full-time position, and the salary is undisclosed. The company is committed to providing a professional work environment that supports the professional growth of its employees.</p></div>

<div dir="ltr"><h3>About the Role</h3><p>Mawjat Al-Dajij Advertising Company is looking for an <strong>Operations Manager</strong> to join its team in Riyadh, with the possibility of working in Al-Kharj. This is a full-time role requiring 0-1 years of experience, focusing on directly supervising the planning and organization of operations to ensure efficiency and effectiveness.</p><h3>Job Objective</h3><p>This role aims to contribute effectively to the preparation of strategic and operational plans for operations. It also includes supervising the planning and organization of various equipment operations, monitoring the implementation of instructions to ensure compliance with operational plans, and providing the necessary technical and human resources for operations to run at the highest levels of efficiency and effectiveness.</p><h3>Key Responsibilities</h3><ul><li>Participate in preparing strategic plans and general objectives in line with identified directions and priorities, and contribute to managing, directing, and evaluating implementation processes.</li><li>Monitor, manage, and direct activities related to equipment operation, and ensure the optimal application of systems, regulations, instructions, and directives.</li><li>Follow up on licensing and permit issuance processes in accordance with approved standards and conditions.</li><li>Participate in reviewing and developing systems, regulations, and policies used in the fields of equipment operation, and ensure their continuous updating.</li><li>Review and study the Kingdom's needs for railways regarding equipment.</li><li>Follow up on the preparation of work and progress reports, and present them to specialized senior management.</li><li>Keep senior management informed of challenges and developments related to the operation of various equipment, and provide advice on future issues and initiatives.</li></ul><h3>Qualifications and Experience</h3><ul><li>0-1 years of practical experience in a field related to operations.</li><li>Ability to participate in preparing strategic and operational plans.</li><li>Excellent planning, organizing, and monitoring skills.</li><li>Ability to ensure the availability of technical and human resources.</li></ul><h3>Work Environment</h3><p>This role is full-time and based in Riyadh, with the possibility of working in Al-Kharj. You will work within a specialized team aimed at achieving the highest levels of efficiency in operations.</p><h3>Application</h3><p>We invite interested individuals who meet the mentioned requirements to apply for this opportunity.</p></div>

<strong>About the Job Opportunity</strong><br>The Manager is responsible for leading and managing the administrative, educational, and operational processes of the institute, supervising the team, and monitoring performance and service quality to contribute to achieving the institute's goals and enhancing its services.<br><br><strong>Key Tasks and Responsibilities</strong><ul><li>Supervise administrative, educational, and operational processes.</li><li>Lead, guide, and monitor the performance of the team.</li><li>Prepare and implement operational and strategic plans.</li><li>Monitor the quality of educational and training programs and services.</li><li>Evaluate employee performance and identify their development needs.</li><li>Monitor beneficiary satisfaction and address feedback and complaints.</li><li>Develop training programs in accordance with beneficiary needs.</li><li>Manage financial and operational resources and monitor expenses and needs.</li><li>Build professional relationships with relevant entities.</li></ul><br><strong>Requirements</strong><ul><li>Bachelor's degree in Education, Educational Administration, Management, or a related field.</li><li>3–5 years of experience in managing institutes or educational and training institutions.</li><li>Strong leadership and managerial skills.</li><li>Ability to plan, organize, and make decisions.</li><li>High communication and team management skills.</li><li>Experience in monitoring performance and quality indicators.</li><li>Proficiency in English.</li><li>Proficiency in using Microsoft Office.</li></ul>

<div dir="rtl"><h3 >Overview</h3> <p >Fawaz Bin Ali Al-Shamry Transport Company is seeking a <strong >Road Transport Manager</strong> to join its team in Jeddah, Mecca. The successful candidate will be responsible, on a full-time basis, for supervising all aspects of road transport operations to ensure operations run efficiently and cost-effectively. The role requires practical experience ranging from <strong >two to five years</strong> in a related field.</p> <h3 >Role Context</h3> <p >The Road Transport Manager is a central element in ensuring the smooth and efficient movement of passengers and goods within the company\'s operations. This includes strategic planning, directing and coordinating road transport activities, focusing on achieving operational targets and reducing delays. The role aims to improve the overall performance of the company\'s road transport network and ensure compliance with quality, safety, and environment standards.</p> <h3 >Key Tasks and Responsibilities</h3> <ul > <li >Develop company strategies, policies, and overarching road transport plans, and effectively implement them.</li> <li >Manage daily road transport activities and direct them, including scheduling and handling potential delays.</li> <li >Select, train, supervise, and monitor staff performance and behavior to ensure alignment with business goals.</li> <li >Oversee routine maintenance activities and coordinate equipment repair activities to minimize downtime.</li> <li >Build and maintain relationships with key suppliers and customers, providing effective solutions that meet their needs.</li> <li >Maintain high service standards and comply with applicable health, safety, and environmental policies and procedures across all operations.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Practical experience ranging from <strong >two to five years</strong> in road transport or logistics operations management.</li> <li >Deep understanding of road transport operations, including operational planning and scheduling management.</li> <li >Proven ability to lead, direct, and motivate teams to achieve objectives.</li> <li >Excellent problem-solving and decision-making skills under pressure.</li> <li >Ability to build strong professional relationships with internal and external stakeholders.</li> </ul> <h3 >Work Environment</h3> <p >This role is based in the city of <strong >Jeddah</strong> in the <strong >Mecca Region</strong>, and is a full-time position within the Fawaz Bin Ali Al-Shamry Transport Company team. The role requires continuous interaction with various internal and external departments to ensure effective coordination of all road transport activities, and to work in a dynamic environment requiring flexibility and adaptability.</p> <h3 >Application</h3> <p >We invite interested candidates who meet the required qualifications and experience to apply for this opportunity. All applications will be reviewed carefully to ensure the best candidate for this pivotal role at Fawaz Bin Ali Al-Shamry Transport Company.</p></div>

<div dir="rtl"><h3 >Overview of the Role</h3> <p >Calam Telecom for Communications is looking for a <strong>Customer Account Manager</strong> to join its team in Dammam, in the Eastern Province. This full-time role aims to manage a portfolio of key client accounts, develop relationships with current major clients, establish new relationships with potential clients, and oversee delivering effective solutions to them.</p> <h3 >Responsibilities</h3> <ul > <li >Build strong, ongoing relationships with major clients, identify their needs and concerns, and provide appropriate responses in a timely manner.</li> <li >Identify new potential clients, explore growth opportunities, and initiate or continue communication channels with targeted new clients.</li> <li >Direct internal teams to ensure solutions are suitable for clients, supervise meeting their preferences and requirements, and coordinate communications with the company.</li> <li >Serve as the primary point of contact for key clients, handle any issues that arise, and resolve them effectively.</li> <li >Follow up on complaints or inquiries from key clients to ensure their satisfaction.</li> </ul> <h3 >Qualifications & Experience</h3> <p >This role requires practical experience ranging between <strong>two to five years</strong> in account management or a related field.</p> <h3 >Required Skills</h3> <ul > <li >Excellent skills in building and managing relationships with clients.</li> <li >Ability to identify client needs and provide effective solutions.</li> <li >Strong verbal and written communication skills.</li> <li >Ability to problem-solve and handle client inquiries and complaints.</li> <li >Organizational and supervisory skills to guide internal teams.</li> </ul> <h3 >Work Location & Type</h3> <p >The role is based in <strong>Dammam</strong>, in the Eastern Province, and is a <strong>full-time</strong> position.</p> <h3 >Additional Information</h3> <p >Salary for this role is not disclosed and will be determined based on experience and qualifications.</p></div>

<div dir="rtl"><h3 >نبذة عن الوظيفة</h3> <p >يبحث معمل تقنيات الظلال للاسنان عن <strong >مدير خدمة عملاء</strong> للانضمام إلى فريقه في الدمام، المنطقة الشرقية. يتولى شاغل هذا الدور القيادة والإشراف على قسم خدمة العملاء لضمان تقديم تجربة متميزة للعملاء، مع التركيز على تلبية احتياجاتهم وتوقعاتهم.</p> <h3 >الهدف من الدور</h3> <p >يتمثل الهدف الأساسي لهذا الدور في تخطيط وتوجيه وتنسيق جميع أعمال قسم خدمة العملاء. يشمل ذلك تطوير وتطبيق معايير خدمة العملاء لضمان أعلى مستويات الرضا، بالإضافة إلى الإدارة الفعالة للاستعلامات والشكاوى المعقدة التي تتطلب تدخلاً مباشراً.</p> <h3 >المسؤوليات الرئيسية</h3> <ul > <li >إدارة قسم خدمة العملاء داخل المنشأة بشكل كامل.</li> <li >وضع سياسات ومعايير واضحة لخدمة العملاء والإشراف على تطبيقها بفعالية.</li> <li >تحليل المشكلات المتكررة في خدمة العملاء، وتحديد الحلول الممكنة، وتنسيق الموارد الداخلية لتحسين جودة الخدمات المقدمة.</li> <li >التعامل المباشر مع شكاوى واستعلامات العملاء التي يتم تصعيدها، واتخاذ الإجراءات اللازمة مثل إصدار أوامر المساعدة، أو إعادة المبالغ المدفوعة، أو صرف التعويضات، أو أي إجراءات تصحيحية أخرى.</li> <li >توجيه فريق خدمة العملاء وتقديم الدعم والمشورة لهم لمساعدة العملاء بفعالية.</li> <li >الإشراف على إعداد وتنفيذ استبيانات قياس رضا العملاء، وجمع وتحليل الإحصاءات المتعلقة بخدمة العملاء.</li> </ul> <h3 >المؤهلات والخبرات</h3> <ul > <li >خبرة عملية تتراوح بين <strong >سنتين إلى خمس سنوات</strong> في مجال خدمة العملاء أو إدارة العمليات ذات الصلة.</li> </ul> <h3 >تفاصيل العمل</h3> <p >هذه الوظيفة بدوام كامل ومقرها في مدينة الدمام بالمنطقة الشرقية، ضمن بيئة عمل احترافية في معمل تقنيات الظلال للاسنان. الراتب سيتم تحديده بناءً على الخبرة والمؤهلات.</p> <h3 >التقديم</h3> <p >ندعو المرشحين المؤهلين والمهتمين بهذا الدور للتقديم.</p></div>

<h3 >About the Role</h3> <p >ASAS for Developing &amp; Operating Industrial Cities is seeking a <strong >Creative Content Manager</strong> to join its Marketing and Corporate Communications Department in Riyadh, Saudi Arabia. This full-time role is central to preparing and drafting creative and corporate content for the company across both internal and external channels. The manager will be responsible for transforming complex information, projects, and strategic messages into clear, impactful English content that accurately reflects the company's identity and standing. The position primarily focuses on writing and editing for various platforms and initiatives.</p> <h3 >Key Responsibilities</h3> <ul > <li >Write and edit corporate and creative content in English for diverse channels, including social media platforms, the company website, campaigns, advertisements, newsletters, and internal communications.</li> <li >Develop content ideas, topics, and key messages in alignment with the company's priorities, business sectors, projects, and target audience.</li> <li >Prepare content calendars in coordination with the digital marketing team, converting plans and campaigns into texts ready for design and publication.</li> <li >Draft texts for projects, achievements, services, partnerships, and events using a credible corporate style that conveys value and impact.</li> <li >Create creative briefs, headlines, slogans, advertising copy, and calls to action to support campaign and communication objectives.</li> <li >Prepare texts for presentations, executive materials, scenarios, videos, motion graphics, and accompanying materials for events.</li> <li >Simplify technical and operational information, transforming it into understandable and engaging content without compromising accuracy or meaning.</li> <li >Collaborate with designers, the digital marketing team, events team, and content-owning departments to ensure seamless integration of text and visuals, achieving communication goals.</li> <li >Conduct research, gather information, and verify facts, terminology, and figures before content approval and publication.</li> <li >Maintain the brand voice guide, key messages, and corporate lexicon, ensuring language consistency across all channels and outputs.</li> <li >Develop content in both English and Arabic or coordinate its translation, ensuring the preservation of meaning and corporate style in both versions.</li> <li >Review content received from agencies, suppliers, and internal departments, providing necessary editorial feedback to enhance quality.</li> <li >Monitor content, platform, and audience trends, and propose new formats, templates, and stories to improve engagement and clarity.</li> <li >Organize the content library, approved versions, and references, adhering to the company's established review, approval, and publishing governance processes.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li ><strong >Educational Qualification:</strong> Bachelor's degree in Media, Communications, Arabic Language, Marketing, Journalism, Literature, or a related field.</li> <li ><strong >Experience:</strong> A minimum of 8 years of practical experience in writing and editing corporate, marketing, or digital content, preferably within a government entity, a large company, or a communications agency.</li> <li ><strong >Languages:</strong> Full proficiency in English writing and editing, and good proficiency in Arabic, with the ability to review bilingual content.</li> <li ><strong >Professional Certifications:</strong> Courses or certifications in content writing, editing, content marketing, corporate communications, or SEO are preferred.</li> </ul> <h3 >Skills and Competencies</h3> <ul > <li >Advanced ability to write and edit in English, and to draft clear, impactful corporate and creative content suitable for various channels and audiences.</li> <li >Creative thinking, research, and analytical skills, with the ability to extract stories and messages from technical and business information and transform them into valuable content.</li> <li >Linguistic accuracy, attention to detail, and strong priority management skills.</li> <li >High collaboration skills and the ability to receive feedback and manage work across multiple timelines.</li> </ul> <h3 >Key Performance Indicators</h3> <ol > <li >Achieve and deliver at least 90% of approved content within specified timelines, with a compliance rate of at least 95% with the editorial calendar and campaign/project requirements throughout the year.</li> <li >Attain an initial review approval rate of at least 85% for produced content, with no more than 10% of content requiring substantial revisions after review monthly, while maintaining at least 95% adherence to linguistic accuracy, tone, messages, and approved identity.</li> <li >Achieve at least 90% of specified performance targets for each campaign or key material in terms of reach, engagement, readership, or response, with a monthly performance report detailing content results, recommendations, and improvement actions.</li> </ol> <h3 >Work Environment</h3> <p >This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to a dynamic team within a leading organization.</p>

<div dir="rtl"><h3 >Job Overview</h3> <p >Zahran Maintenance and Operations Company is seeking a <strong >Operations Deployment Manager</strong> to join its team in Mecca. The role entails leading and supervising strategic and operational plans, with a focus on ensuring maximum efficiency and effectiveness across all operations. The role requires 2 to 5 years of experience in a related field.</p> <h3 >Role Objective</h3> <p >This role aims to actively participate in formulating strategic and operational plans for operating activities, directly overseeing the planning and organization of diverse equipment operations. It also ensures follow-up on the implementation of instructions in accordance with the plans, and provides all necessary technical and human resources to run operations with the highest levels of efficiency and effectiveness.</p> <h3 >Key Responsibilities</h3> <ul > <li >Participate in preparing strategic plans and general objectives in line with defined directions and priorities, and contribute to managing, directing, and evaluating implementation processes.</li> <li >Monitor, manage, and direct activities related to equipment operation, ensuring optimal application of all applicable systems, regulations, instructions, and directives.</li> <li >Monitor license and permit issuance processes to ensure compliance with approved standards and conditions.</li> <li >Participate in reviewing and developing the systems, regulations, and policies in the field of equipment operation, ensuring continuous update and development.</li> <li >Review and study the Kingdom’s needs for rail lines related to equipment.</li> <li >Follow up on preparing work and achievement reports, presenting them to senior management, informing them of challenges and developments related to operating different equipment, and provide counsel on future issues and initiatives.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Practical experience ranging from <strong >2 to 5 years</strong> in the field of operations or equivalent.</li> <li >Ability to prepare strategic and operational plans and implement them.</li> <li >Strong skills in supervision and managing teams and resources.</li> </ul> <h3 >Job Details</h3> <p >This is a full-time position based in <strong >Mecca</strong>. The salary is not disclosed and will be determined based on experience and qualifications.</p> <h3 >Application</h3> <p >We invite interested applicants who meet the above requirements to apply for this opportunity within the Zahran Maintenance and Operations Company team.</p></div>

<div dir="rtl"><h3 >Overview of the Role</h3> <p >The Tam Al-Mostaqbal for Contracting Foundation seeks a <strong >Customer Service Manager</strong> to join its team in Sakaka, al-Jouf. This role aims to plan, direct, and coordinate the activities of the customer service department, with a focus on developing service standards to ensure meeting customers' needs and expectations. The job holder is responsible for managing inquiries and complaints escalated directly.</p> <h3 >Main Tasks and Responsibilities</h3> <ul > <li >Effectively manage the customer service department within the facility.</li> <li >Develop customer service policies and standards and supervise their implementation to ensure service quality.</li> <li >Analyze sources of recurring issues in customer service, identify potential solutions, and coordinate resources to improve services.</li> <li >Handle customer complaints or inquiries that are escalated, and take necessary actions such as issuing assistance orders, refunding payments, paying compensations, or any other corrective actions.</li> <li >Guide the customer service team and provide support and guidance to help serve customers effectively.</li> <li >Prepare and implement customer satisfaction measurement surveys and collect statistics related to customer service to analyze performance.</li> </ul> <h3 >Service Development and Improvement</h3> <p >This role is pivotal in leading efforts to develop and improve the customer experience. This includes identifying weaknesses in the service, proposing innovative solutions, and applying best practices to continuously raise customer satisfaction. The role requires the ability to think analytically to turn data into actionable plans.</p> <h3 >Handling Complaints and Inquiries</h3> <p >The primary responsibilities involve dealing with complex cases that require direct intervention. The Customer Service Manager must be able to resolve disputes effectively, make quick and appropriate decisions to ensure customer satisfaction, while adhering to the organization's policies and procedures.</p> <h3 >Qualifications and Experience</h3> <ul > <li >Experience ranging from <strong >0-1 year</strong> in customer service or related operations management.</li> <li >Ability to lead and guide a team.</li> <li >Excellent communication and problem-solving skills.</li> </ul> <h3 >Job Details</h3> <p >This is a full-time position based in Sakaka, al-Jouf. Salary will be determined based on experience and qualifications after the interview.</p></div>

<p>A "Client Account Manager" is required at Intalaq Marketing Company.<br><br>The main task in the position is to communicate with the client in an integrated and effective manner and follow up on his campaign with the operations team.<br>Communication also includes influencers. We have campaigns with influencers, and we need the account manager to communicate with them and complete the campaigns with them according to the mechanism followed by the company.<br><br>The position requires professionalism, experience, and passion for communication to ensure customer satisfaction.<br><br>It is preferable for the applicant to have experience in the marketing field.<br><br>The work environment is great and flexible, and the job is full-time.</p>

Contact influencers. Possess experience and relationships with influencers, communicate with them, and negotiate for advertising and sales.

Job Title: Call Center Manager<br><br>Overview<br><br>We are seeking an experienced Call Center Manager to lead, restructure, and optimize our call center operations. The ideal candidate will have a proven track record of driving sales growth within both B2B and B2C environments, delivering exceptional customer experiences, and guiding cross-functional projects from inception to successful delivery.<br><br>Key Responsibilities<br><br> Lead the strategic restructuring of the call center department to improve efficiency, agent performance, and service quality. Develop and execute sales-enhancement initiatives that increase revenue per contact, improve conversion rates, and expand upsell/cross-sell opportunities across channels. Design and implement customer communication strategies that maximize satisfaction, retention, and loyalty, while maintaining a high net promoter score (NPS). Manage end-to-end contact center operations, including staffing, training, coaching, quality assurance, scheduling, and performance analytics. Collaborate with sales, marketing, and product teams to align on messaging, campaigns, and customer journey improvements. Lead B2B and B2C engagement programs, ensuring tailored approaches for enterprise clients and individual customers alike. Oversee project portfolios related to contact center initiatives, including technology deployments (IVR, CRM, contact routing), process improvements, and performance metrics. Develop and monitor KPIs such as average handle time, first contact resolution, customer satisfaction, service level agreements, and adherence to compliance standards. Foster a customer-centric culture through coaching, recognition, and continuous development of frontline staff. Prepare and present reports to senior leadership on performance, roadmap, risks, and ROI of initiatives.<br><br>Required Experience & Skills<br><br> Proven experience as a Call Center Manager or similar leadership role with a track record of restructuring operations and delivering measurable improvements. Demonstrated ability to enhance sales within a call center setting, including B2B and B2C contexts. Strong communication skills with customers, colleagues, and executives; adept at conflict resolution and issue escalation. Experience managing cross-functional projects and collaborating with Sales, Marketing, and Product teams. Proficiency with contact center technology and data analytics tools (CRM, WFM/Forecasting, IVR, CSAT/NPS tools). Analytical mindset with the ability to translate data into actionable strategies. Leadership qualities: coaching, mentoring, performance management, and change management.<br><br>Education<br><br>Bachelor’s degree in business, Communications, Operations Management, or a related field; an advanced degree or relevant certifications are a plus.<br><br>What We Offer<br><br>Competitive compensation, performance-based incentives, comprehensive benefits, opportunities for professional growth, and a dynamic, customer-focused work environment.