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This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.<br>Key Responsibilities<br><br>Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures<br><br><br>Requirements<br><br>Proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;Able to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;Practical knowledge of PC hardware, Windows OS and mac OS, common office software; experience with OS reinstallation and endpoint troubleshooting;Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;Fluent in Arabic and English. Able to collaborate in a multicultural environment<br><br>Please note: Please note that only candidates selected for further consideration will receive a response.
Job Description — Project Manager (ICT & MEP)<br>Job Title: Project Manager Department: Projects & Delivery Location: Riyadh, Saudi Arabia Job Type: Full-time — On-site<br>About the Role The Project Manager leads the company's projects end to end — from planning and design through handover, operation, and maintenance — across network infrastructure, physical security, BMS, MEP works, and full data center construction covering passive infrastructure, active components, and associated software (DCIM, monitoring). The role leads large multidisciplinary teams, subcontractors, and vendors, delivering to international standards within budget, schedule, and quality.<br>Key Duties & Responsibilities<br>Planning & Design• Develop the full project plan (scope, schedule, budget, resources, risks) and review designs and shop drawings with consultants against international standards (TIA-942, Uptime Institute, ASHRAE, NFPA) and customer requirements.• Participate in reviewing and selecting contractors' and vendors' proposals with procurement and presales, and define systems and software requirements (DCIM, BMS, monitoring) from the design stage.<br>Network Infrastructure• Supervise structured cabling (copper and fiber), pathways, and telecom rooms, and manage installation and configuration of active components (switches, routers, firewalls, wireless, unified communications) with specialized teams.<br>Physical Security & ELV• Supervise delivery of CCTV, access control, and intrusion detection, plus fire detection and suppression and voice evacuation systems per Civil Defense requirements.<br>BMS• Manage implementation and integration of BMS platforms with HVAC, lighting, power, and security systems so all building systems operate as one centrally monitored ecosystem.<br>MEP Works• Supervise electrical works (distribution panels, lighting, power, earthing, low voltage) and mechanical works (HVAC, firefighting, plumbing), ensuring integration with technology systems and clash coordination between MEP and technology drawings.<br>Data Center Projects (Planning to Operation)• Manage data center construction and fit-out of various tier levels from design through operation.• Supervise passive infrastructure: civil and fit-out works (raised floors, insulation), power (UPS, generators, ATS), precision cooling (CRAC/CRAH, aisle containment), racks, and cabling; and active components: servers, storage, networking and security equipment.• Manage DCIM and environmental monitoring platforms, ensuring all components (passive + active + software) operate as one ecosystem before handover.<br>Testing, Commissioning & Handover• Manage testing and commissioning of all systems, including load bank and integration tests; prepare handover documentation (as-built drawings, manuals, test certificates, warranty matrix); manage final handover and customer team training.<br>Operation & Maintenance• Oversee initial operation and the warranty period through snag list closure; develop preventive and corrective maintenance plans for O&M contracts; monitor SLAs and issue uptime and availability reports.<br>Team & Stakeholder Management• Lead large multidisciplinary teams (civil, electrical, mechanical, networking, systems) in-house and through subcontractors; manage vendors' compliance with scope, quality, schedules, and payments.• Communicate continuously with customers and consultants; manage change orders, claims, and risks; ensure HSE compliance on site.<br>Qualifications & Experience• Bachelor's degree in Engineering (Electrical, Mechanical, Telecom, or Computer) or related field.• 7+ years of project management experience, including 3+ years in ICT, ELV, data center, or critical infrastructure projects.• Proven experience managing integrated projects combining civil, MEP, and technology scopes, leading large teams and multiple contractors on parallel projects.• Experience with government tenders and the Etimad platform is an advantage.<br>Skills & Competencies• Deep knowledge of networking, physical security, BMS, and data center standards (TIA-942, Uptime Institute, ASHRAE), with comprehensive understanding of MEP, power, cooling, and protection systems.• Good command of DCIM, BMS, and monitoring platforms; proficiency in Primavera P6 or MS Project and Microsoft Office; Auto CAD is a plus.• Excellent leadership, negotiation, and decision-making under pressure; professional reporting in Arabic and English; commitment to deadlines on parallel projects.<br>Preferred Certifications• PMP or equivalent; data center certifications (CDCP / CDCS); vendor certifications (Cisco, Schneider Electric, Vertiv, Honeywell, Hikvision) are an advantage.<br>------------------------------<br>الوصف الوظيفي — مدير مشاريع (Project Manager) — ICT & MEP<br>المسمى الوظيفي: مدير مشاريعالقسم: إدارة المشاريع والتنفيذالموقع: الرياض، المملكة العربية السعوديةنوع الوظيفة: دوام كامل — حضوري<br>نبذة عن الدوريتولى مدير المشاريع القيادة الكاملة لمشاريع الشركة من التخطيط والتصميم حتى التسليم والتشغيل والصيانة، في مجالات البنية التحتية للشبكات، والأمن الفعلي، وأنظمة إدارة المباني (BMS)، والأعمال الكهروميكانيكية (MEP)، ومشاريع مراكز البيانات بكامل مكوناتها — السلبية (Passive) والنشطة (Active) والبرمجيات (DCIM، المراقبة). يقود فرقاً كبيرة متعددة التخصصات ومقاولين وموردين، وفق المعايير العالمية وضمن الميزانية والجدول الزمني والجودة.<br>المهام والمسؤوليات<br>التخطيط والتصميم• إعداد خطة المشروع الشاملة (النطاق، الجدول، الميزانية، الموارد، المخاطر) ومراجعة التصاميم والمخططات التنفيذية مع الاستشاريين وفق المعايير العالمية (TIA-942، Uptime Institute، ASHRAE، NFPA) ومتطلبات العميل.• المشاركة في مراجعة واختيار عروض المقاولين والموردين مع فرق المشتريات وما قبل البيع، وتحديد متطلبات الأنظمة والبرمجيات (DCIM، BMS، المراقبة) منذ التصميم.<br>البنية التحتية للشبكات• الإشراف على الكابلات المهيكلة (نحاس وألياف) والمسارات وغرف الاتصالات، وإدارة تركيب وتهيئة المكونات النشطة (سويتشات، راوترات، جدران نارية، شبكات لاسلكية، اتصالات موحدة) مع الفرق المتخصصة.<br>الأمن الفعلي والأنظمة الخفيفة (ELV)• الإشراف على أنظمة المراقبة (CCTV) والتحكم في الدخول وكشف التسلل، وأنظمة كشف وإطفاء الحريق والإخلاء الصوتي وفق متطلبات الدفاع المدني.<br>أنظمة إدارة المباني (BMS)• إدارة تنفيذ وتكامل أنظمة BMS مع التكييف والإنارة والطاقة والأنظمة الأمنية لتعمل كمنظومة واحدة قابلة للمراقبة المركزية.<br>الأعمال الكهروميكانيكية (MEP)• الإشراف على الأعمال الكهربائية (لوحات، إنارة، قوى، تأريض، جهد منخفض) والميكانيكية (HVAC، مكافحة الحريق، السباكة) وتكاملها مع الأنظمة التقنية، والتنسيق بين المخططات لتجنب التعارضات (Clash Coordination).<br>مشاريع مراكز البيانات (من التخطيط حتى التشغيل)• إدارة مشاريع بناء وتجهيز مراكز البيانات بمختلف فئاتها (Tier) من التصميم حتى التشغيل.• الإشراف على البنية السلبية: الأعمال المدنية (الأرضيات المرفوعة، العزل)، الطاقة (UPS، مولدات، ATS)، التبريد الدقيق (CRAC/CRAH، الممرات)، الحوامل والكابلات؛ والمكونات النشطة: الخوادم والتخزين ومعدات الشبكات والحماية.• إدارة أنظمة DCIM والمراقبة البيئية، وضمان تكامل جميع المكونات (Passive + Active + Software) كمنظومة واحدة قبل التسليم.<br>الاختبار والتشغيل والتسليم• إدارة الاختبار والتشغيل التجريبي لجميع الأنظمة بما فيها اختبارات الأحمال والتكامل، وإعداد وثائق التسليم (As-Built، الأدلة، الشهادات، الضمانات)، وإدارة التسليم النهائي وتدريب فرق العميل.<br>التشغيل والصيانة• الإشراف على التشغيل الأولي وفترة الضمان حتى إغلاق الملاحظات، وإعداد خطط الصيانة الوقائية والتصحيحية لعقود التشغيل والصيانة، ومتابعة SLA وتقارير الجاهزية.<br>إدارة الفرق والمقاولين• قيادة فرق كبيرة متعددة التخصصات (مدنية، كهربائية، ميكانيكية، شبكات، أنظمة) داخلياً وعبر المقاولين، ومتابعة التزام الموردين بالنطاق والجودة والجداول والمستخلصات.• التواصل المستمر مع العميل والاستشاري، وإدارة التغييرات والمطالبات والمخاطر، وضمان الالتزام بالسلامة (HSE).<br>المؤهلات والخبرة• بكالوريوس هندسة (كهربائية، ميكانيكية، اتصالات، حاسب) أو تخصص ذي صلة.• خبرة 7 سنوات فأكثر في إدارة المشاريع، منها 3 سنوات في مشاريع ICT أو ELV أو مراكز البيانات أو البنية الحرجة.• خبرة مثبتة في مشاريع متكاملة تجمع الأعمال المدنية وMEP والأنظمة التقنية، وقيادة فرق كبيرة ومقاولين في مشاريع متوازية.• الخبرة في المناقصات الحكومية ومنصة اعتماد ميزة إضافية.<br>المهارات والكفاءات• معرفة عميقة بالشبكات والأمن الفعلي وBMS ومعايير مراكز البيانات (TIA-942، Uptime Institute، ASHRAE)، وفهم شامل لأعمال MEP والطاقة والتبريد والحماية.• إلمام بأنظمة DCIM وBMS والمراقبة، وإتقان Primavera P6 أو MS Project وMicrosoft Office، وAuto CAD ميزة إضافية.• مهارات قيادة وتفاوض واتخاذ قرار تحت الضغط، وإعداد التقارير بالعربية والإنجليزية، والالتزام بالمواعيد في مشاريع متوازية.<br>الشهادات المفضلة• PMP أو ما يعادلها؛ شهادات مراكز البيانات (CDCP / CDCS)؛ شهادات الموردين (Cisco، Schneider Electric، Vertiv، Honeywell، Hikvision) ميزة إضافية.
This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.<br>Key Responsibilities<br><br>Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures<br><br><br>Requirements<br><br>Proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;Able to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;Practical knowledge of PC hardware, Windows OS and mac OS, common office software; experience with OS reinstallation and endpoint troubleshooting;Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;Fluent in Arabic and English. Able to collaborate in a multicultural environment<br><br>Please note: Please note that only candidates selected for further consideration will receive a response.
<h3 >About the Role</h3>
<p >Lantern Systems Co. Ltd is seeking a <strong >Sales Marketing Manager</strong> to develop and execute sales strategies for Telecom, ELV, ICT, and HCIS Security Systems solutions across the Kingdom of Saudi Arabia. This full-time position, based in Al Khobar, Eastern Region, focuses on generating new business opportunities, managing key client relationships, and achieving annual sales and profitability targets. The role requires ensuring compliance with Saudi regulations and HCIS requirements. This opportunity is exclusively open to Saudi nationals.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Identify and develop new business opportunities within government, oil & gas, industrial, utility, infrastructure, and commercial sectors.</li>
<li >Build and maintain strong relationships with clients, consultants, EPC contractors, and technology partners.</li>
<li >Promote Telecom and HCIS Security Systems solutions to existing and potential customers.</li>
<li >Develop strategic account plans for key clients, including Saudi Aramco, SABIC, Ma'aden, SEC, and RCJY.</li>
<li >Generate qualified leads and convert them into profitable projects.</li>
<li >Review RFQs, RFPs, and tender documents, coordinating with engineering and estimation teams to prepare technical and commercial proposals.</li>
<li >Lead bid clarification meetings and commercial negotiations, preparing quotations, pricing strategies, and project cost evaluations.</li>
<li >Negotiate contracts while maintaining targeted profit margins and ensuring timely submission of proposals compliant with customer requirements.</li>
<li >Maintain long-term relationships with clients and key stakeholders, conducting regular customer visits and presentations.</li>
<li >Resolve commercial issues and monitor client feedback to ensure customer satisfaction and improve service quality.</li>
<li >Monitor market trends and competitor activities, identifying new technologies and business opportunities.</li>
<li >Maintain an accurate sales pipeline and forecast, preparing monthly sales reports and business development plans.</li>
<li >Coordinate with Procurement, Engineering, Finance, and Project Management teams, supporting project handover after contract award.</li>
<li >Follow up on project execution, variation orders, and payment collections, ensuring compliance with company policies and quality procedures.</li>
</ul> <h3 >Solutions Portfolio</h3>
<p >The Sales Marketing Manager will be responsible for promoting and selling a comprehensive range of solutions, including:</p>
<ul >
<li >HCIS Security Systems, Integrated Security Management Systems (PSIM), CCTV & Video Analytics, Access Control Systems, Perimeter Intrusion Detection Systems (PIDS), Fence Detection Systems, Thermal Cameras, and Command & Control Centers.</li>
<li >Fiber Optic Networks, Structured Cabling Systems, LAN/WAN Infrastructure, IP Telephony, Microwave & Wireless Communication, Radio Communication Systems, and Data Center Infrastructure.</li>
<li >Public Address & General Alarm (PAGA), Industrial Networking, and Cybersecurity-related infrastructure (where applicable).</li>
</ul> <h3 >Performance Indicators</h3>
<p >Key performance will be measured against the following indicators:</p>
<ul >
<li >Annual Sales Revenue and Gross Profit (GP) Achievement</li>
<li >New Customer Acquisition and Client Retention Rate</li>
<li >Tender Success Rate and Proposal Submission Timeliness</li>
<li >Sales Pipeline Growth and Forecast Accuracy</li>
<li >Collection Performance and Number of Customer Visits</li>
<li >Strategic Partnership Development and Customer Satisfaction</li>
</ul> <h3 >Candidate Profile</h3>
<ul >
<li >A minimum of <strong >5 to 10 years</strong> of relevant experience in sales and marketing within the specified solutions domain.</li>
<li >Must be a <strong >Saudi national</strong>.</li>
</ul> <h3 >Work Environment</h3>
<p >The role involves frequent customer meetings and visits across Saudi Arabia. Participation in exhibitions, conferences, and industry networking events is also required, with occasional travel within the Kingdom.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Title: IT Cybersecurity & Support Specialist Position Type: Full-Time Department: Information Technology Direct Supervisor: IT Manager Location: Riyadh Employment Type: Permanent Job Summary Provide technical IT support to employees and branches while assisting in maintaining the company’s cybersecurity, systems, networks, devices, and IT infrastructure.<br> The role is responsible for resolving technical issues, monitoring security risks, ensuring system availability, and supporting the business across head office and restaurant branches.<br> Responsibilities Provide first- and second-level technical support to employees and restaurant branches.<br> Troubleshoot hardware, software, network, system, and connectivity issues.<br> Install, configure, maintain, and monitor computers, POS devices, printers, CCTV systems, and other IT equipment.<br> Monitor network performance and ensure stable connectivity across branches and head office.<br> Support user accounts, access permissions, email accounts, and IT systems.<br> Monitor cybersecurity alerts and identify potential security threats or vulnerabilities.<br> Assist in implementing and maintaining cybersecurity policies, procedures, and controls.<br> Ensure antivirus, endpoint protection, security patches, and software updates are maintained.<br> Monitor unauthorized access, suspicious activities, and potential security incidents.<br> Support data backup and recovery procedures and ensure critical systems are protected.<br> Maintain accurate records of IT assets, incidents, configurations, and user access.<br> Coordinate with external IT vendors and service providers when required.<br> Ensure IT issues are properly logged, tracked, resolved, and escalated when necessary.<br> Conduct regular checks of IT equipment and systems across restaurant branches.<br> Provide technical guidance and basic cybersecurity awareness to employees.<br> Ensure compliance with company IT policies, security standards, and procedures.<br> Prepare regular reports on IT support activities, incidents, system issues, and cybersecurity concerns.<br> Bachelor’s degree or diploma in Information Technology, Computer Science, Cybersecurity, or a related field.<br> 2–4 years of relevant experience in IT support, cybersecurity, network support, or a similar role.<br> Good knowledge of hardware, software, operating systems, and networking.<br> Basic to intermediate knowledge of cybersecurity concepts, endpoint security, access control, and threat monitoring.<br> Experience troubleshooting IT issues and supporting multiple locations or branches is preferred.<br> Knowledge of Microsoft 365, Windows, networking, CCTV, POS systems, and IT infrastructure.<br> Strong problem-solving and analytical skills.<br> Good communication and customer service skills.<br> Ability to prioritize and manage multiple technical issues simultaneously.<br> Ability to work flexible hours and provide support when required.<br> Experience in the restaurant, retail, hospitality, or multi-branch environment is preferred.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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<h3 >About the ARCS Technician Role</h3>
<p >Acwa China is seeking a dedicated <strong >ARCS Technician</strong> to join our team in Tabuk, Saudi Arabia. This full-time position requires 5-10 years of proven experience in the installation, testing, maintenance, and repair of access control, radio communication, and security systems. The role is critical in ensuring the operational efficiency and compliance of essential infrastructure.</p> <h3 >Role Overview</h3>
<p >The ARCS Technician is responsible for the comprehensive management of Access Control Systems (ARCS) and related security infrastructure. This includes performing both preventive and corrective maintenance, troubleshooting system faults, and ensuring all installations and repairs meet stringent company standards and client requirements. The technician plays a vital role in maintaining system uptime and reliability.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Install, configure, and maintain access control, CCTV, intrusion alarm, and communication systems.</li>
<li >Perform preventive and corrective maintenance on ARCS equipment and associated hardware.</li>
<li >Troubleshoot system faults and carry out repairs to minimize downtime.</li>
<li >Conduct system testing, commissioning, and performance verification.</li>
<li >Read and interpret technical drawings, schematics, and installation manuals.</li>
<li >Ensure all installations comply with safety regulations, industry standards, and project specifications.</li>
<li >Maintain accurate maintenance records, service reports, and documentation.</li>
<li >Support system upgrades, modifications, and expansions as required.</li>
<li >Coordinate with engineers, supervisors, and clients during installation and maintenance activities.</li>
<li >Respond to emergency service calls and technical issues when required.</li>
<li >Inspect equipment and identify potential operational problems before failures occur.</li>
<li >Ensure proper use and maintenance of tools, testing devices, and company equipment.</li>
</ul> <h3 >Qualifications and Experience</h3>
<ul >
<li >Proven experience of <strong >5-10 years</strong> in the installation, maintenance, and troubleshooting of access control systems, radio communication equipment, and security systems.</li>
<li >Demonstrated ability to interpret technical documentation, including drawings and schematics.</li>
<li >Familiarity with safety regulations and industry standards relevant to ARCS installations.</li>
<li >Strong problem-solving skills for diagnosing and repairing system faults.</li>
</ul> <h3 >Work Environment and Physical Demands</h3>
<p >This role involves working in diverse environments, including indoors and outdoors at client sites, construction projects, industrial facilities, and company locations. Travel between project sites may be required. The position may also necessitate occasional after-hours, weekend, or emergency support. Candidates must have the ability to lift and carry technical equipment and tools, work at heights, in confined spaces, and in various weather conditions when necessary. The role requires the ability to stand, walk, bend, and climb for extended periods.</p> <h3 >Key Performance Indicators</h3>
<ul >
<li >System uptime and reliability.</li>
<li >Completion of maintenance schedules.</li>
<li >Response time to service requests.</li>
<li >Quality of installations and repairs.</li>
<li >Compliance with safety and operational procedures.</li>
<li >Accuracy of technical documentation and reporting.</li>
</ul>
Company Description Saudi Icon Company is a leading provider of fit-out services and solutions in the Kingdom of Saudi Arabia, operating since 2014. The company delivers projects across interior design, fit-out construction, joinery and fixed furniture, electro-mechanical engineering, and loose furniture. Saudi Icon transforms empty spaces into fully functional, high-quality environments by managing all aspects of flooring, ceilings, walls, plumbing, electrical systems, CCTV, heating, ventilation, and air conditioning. The company also specializes in property renovation, helping clients enhance the value and atmosphere of their spaces. Professionals joining Saudi Icon can expect to contribute to diverse, high-impact projects in a dynamic and growing organization.<br>Job Purpose Perform day-to-day accounting and bookkeeping tasks, ensuring accurate and timely recording of financial transactions in support of the Chief Accountant and the overall finance function.<br>Key Responsibilities● Record day-to-day financial transactions accurately in the accounting system.● Process accounts payable, including verifying and posting supplier invoices for payment.● Process accounts receivable, including issuing invoices and following up on collections.● Prepare bank reconciliations and resolve discrepancies in a timely manner.● Assist in preparing journal entries and supporting schedules for month-end closing.● Maintain organized and accurate filing of financial documents and records.● Support the preparation of Zakat, VAT, and other regulatory filings.● Assist with fixed asset tracking and inventory reconciliations.● Support internal and external audit requests by providing required documentation.● Perform any other job-related duties or tasks assigned by the direct manager, as required by business needs.<br>Requirements & Qualifications Education Level Bachelor's degree required Field of Study Accounting, Finance, or related field Years of Experience 2-4 years in accounting or bookkeeping (construction/fit-out industry preferred) Professional Certifications (if any) Working toward CPA/CMA or SOCPA membership (a plus)<br>Skills & Competencies:● Good knowledge of accounting principles and standards (IFRS)● Strong attention to detail and accuracy● Good organizational and time-management skills● Basic knowledge of Zakat, VAT, and Saudi financial regulations Other Requirements● Fluent in Arabic and English● Proficiency in ERP and accounting systems (e.g. SAP, Oracle)● Good working knowledge of Microsoft Excel
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>This role is responsible for the design, implementation, and maintenance of electrical systems within high-rise buildings and construction projects.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Electrical Engineering. Minimum 7 to 10 years of experience. Previous experience in high-rise building maintenance. Experience in construction projects. Strong knowledge of High Voltage (HV) and Low Voltage (LV) systems. Experience with Building Management Systems (BMS). Knowledge of Fire Alarm Systems. Experience with Control Systems. Knowledge of CCTV and Security Systems.</p><p></p></section>
<p>We are currently seeking an experienced Security Systems & ELV Project Manager to join our team in Riyadh. The ideal candidate will have strong technical and project management experience in delivering Security Systems and ELV projects from planning through execution.
</p><p>-Relevant qualifications and experience for the applied position.
-Previous experience in Security Systems and ELV projects.
-Knowledge of CCTV, Access Control, Networking, Structured Cabling, Intrusion Detection Systems, and related technologies.
-Strong communication, coordination, and problem-solving skills.
-Ability to work effectively within project-based environments.
-Candidates must have strong technical expertise in CCTV, Access Control, Networking, Structured Cabling, and Intrusion Detection Systems, along with hands-on project management experience in installation, commissioning, and stakeholder coordination.
-The ideal profile includes excellent communication and coordination skills, strong problem-solving ability, and the capability to manage multiple project activities while ensuring timely delivery, quality standards, and client satisfaction.
</p>
JOB PURPOSE To ensure safe and secure terminal operations and 24x7 coverage of security in line with local and business unit security commands and regulations.<br>KEY ACCOUNTABILITIESSupervise and direct security guards and daily security operations. Prepare shift schedules and manage attendance and rostering. Ensure compliance with ISPS, SOLAS, MARPOL, and local security requirements. Train and guide security guards on duties and security procedures. Oversee access control, CCTV, patrols, vehicle/personnel searches, and security zones. Monitor and report security incidents, near misses, and emergencies. Coordinate with Port Authorities, Coast Guard, Police, Intelligence, and other agencies. Maintain visitor, contractor, and security records. Support investigations of security incidents, accidents, and security breaches. Manage security control room operations and communications. Ensure security standards are maintained across DPW Jeddah premises.<br>QUALIFICATIONS, EXPERIENCE AND SKILLSColleague Diploma / University degree security / HSE management Experience in a Container Terminal is preferred. Ability to read, write Arabic and English. Internal security clearance file
<p>We are currently seeking an experienced Security Systems & ELV Assistant Manager to support the planning, coordination, and execution of Security Systems and ELV projects in Saudi Arabia.
Requirements:
-Relevant qualifications and experience for the applied position.
-Previous experience in Security Systems and ELV projects.
-Knowledge of CCTV, Access Control, Networking, Structured Cabling, Intrusion Detection Systems, and related technologies.
-Strong communication, coordination, and problem-solving skills.
-Ability to work effectively within project-based environments.
-Transferable iqama (Must)</p><p>The ideal profile includes excellent communication and coordination skills, strong problem-solving ability, and the capability to manage multiple project activities while ensuring timely delivery, quality standards, and client satisfaction.
Mandatory Requirements:
-Currently located in Saudi Arabia
-Transferable Iqama
-Proven ELV / Security Systems project experience
-Strong technical knowledge in low-current systems
-Strong leadership and coordination skills</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Position Summary</b></p><p>The Pre-Sales Technical Manager is responsible for leading the technical pre-sales function by designing, developing, and presenting integrated ICT, Low Current, and Telecommunications solutions that meet customer requirements. The role acts as the technical bridge between customers, sales, vendors, and engineering teams to ensure competitive, compliant, and profitable solutions while supporting business growth.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><p><b>Solution Design & Engineering</b></p><ul><li>Lead the design and development of end-to-end ICT, Low Current, and Telecommunications solutions.</li><li>Design integrated solutions for:</li><li>CCTV & Video Surveillance Systems</li><li>Physical Security Systems</li><li>Access Control Systems</li><li>Intrusion Detection Systems</li><li>Structured Cabling</li><li>Network Infrastructure (LAN/WAN/Wi-Fi)</li><li>Audio Visual (AV) Systems</li><li>Public Address (PA) Systems</li><li>Data Center Infrastructure</li><li>Unified Communications and Collaboration Solutions</li><li>Perform site surveys, technical assessments, and feasibility studies.</li><li>Apply value engineering principles to optimize technical solutions while maintaining compliance with customer specifications.</li><li>Ensure all proposed solutions comply with project specifications, applicable standards, and industry best practices.</li></ul><p><b> </b></p><p><b>Technical Sales Support</b></p><ul><li>Collaborate closely with the sales team to develop winning technical proposals and solution strategies.</li><li>Participate in customer meetings, technical workshops, and presentations to identify customer requirements.</li><li>Deliver technical presentations, product demonstrations, and proof-of-concept sessions.</li><li>Provide technical consultation and respond to customer technical inquiries throughout the sales cycle.</li><li>Act as the primary technical advisor during customer engagements.</li><li>Review RFQs, RFPs, and tender documents.</li><li>Analyze bid packages and extract technical requirements, BOQs, compliance matrices, and project scope.</li><li>Prepare technical proposals, compliance statements, system architecture, and technical documentation.</li><li>Develop accurate BOQs and cost estimations in coordination with estimation and procurement teams.</li><li>Ensure timely submission of high-quality technical proposals.</li></ul><p><b>Estimation & Costing</b></p><ul><li>Prepare accurate solution estimates and material take-offs.</li><li>Coordinate with suppliers and procurement teams to obtain competitive pricing.</li><li>Evaluate alternative products and solutions while maintaining technical compliance.</li><li>Support urgent estimation requests within required timelines.</li></ul><p><b>Vendor & Technology Management</b></p><ul><li>Build and maintain strong relationships with leading ICT and Low Current technology vendors.</li><li>Maintain vendor certifications and technical accreditations.</li><li>Evaluate emerging technologies and recommend suitable products and solutions.</li><li>Coordinate with vendors for technical support, pricing, demonstrations, and training.</li></ul><p><b> </b></p><p><b> </b></p><p><b> </b></p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Computer Engineering, Information Technology, Electronics, Telecommunications, or a related engineering discipline.</li><li>Relevant vendor certifications (e.g., Cisco, Aruba, HPE, Microsoft, Huawei, Fortinet, Dell Technologies, Axis, Genetec, Milestone, Bosch, Hikvision, Crestron, Extron, etc.) are highly preferred.</li></ul><p><br></p><p><b>Experience</b></p><ul><li>8–12 years of experience in ICT, Telecommunications, or Low Current systems.</li><li>At least 3–5 years in a Pre-Sales Technical leadership or management role.</li><li>Proven experience in designing enterprise ICT and security solutions.</li><li>Strong experience with government and large enterprise tenders and competitive bidding.</li></ul><p><br></p><p><br></p><p><b>Technical Skills</b></p><ul><li>ICT Infrastructure Design</li><li>Network Architecture</li><li>Low Current Systems Design</li><li>CCTV & Physical Security Solutions</li><li>AV & PA Systems</li><li>Structured Cabling</li><li>Wireless Solutions</li><li>Data Center Solutions</li><li>Solution Estimation & BOQ Preparation</li><li>Value Engineering</li><li>Customer Presentations</li><li>Vendor Management</li><li>Solution Architecture</li></ul><p><b> </b></p><p><b> </b></p><p><b>Soft Skills</b></p><ul><li>Strong leadership and team management skills.</li><li>Excellent communication and presentation skills.</li><li>Customer-focused with strong consulting capabilities.</li><li>Analytical thinking and problem-solving skills.</li><li>Strong commercial awareness.</li><li>Ability to manage multiple opportunities under tight deadlines.</li><li>Excellent negotiation and stakeholder management skills.</li></ul><p><br></p></div>
<ul><li>Lead and mentor junior technicians on complex low voltage system installations, ensuring adherence to project specifications and safety protocols.</li><li>Install, terminate, and test a wide range of low voltage systems, including data cabling (Cat5e/6/6a, Fiber), security systems (CCTV, access control), fire alarm systems, and audio-visual systems.</li><li>Troubleshoot and repair existing low voltage systems, accurately diagnosing faults and implementing effective solutions to minimize downtime.</li><li>Read and interpret complex blueprints, schematics, and technical drawings to precisely plan and execute installations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Possess a strong understanding of low voltage electrical principles and applications, with a proven track record of successful installations.</p></li><li><p>Hold relevant certifications such as BICSI RCDD, NICET, CTS, or manufacturer-specific credentials, demonstrating specialized expertise.</p></li><li><p>Have a minimum of 10-12 years of progressive experience in the installation, testing, and troubleshooting of diverse low voltage systems.</p></li><li><p>Proficient in reading and interpreting complex electrical schematics, blueprints, and technical documentation.</p></li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>A highly skilled <b>Showroom Sales Account Manager</b> with expertise in IT and Security solutions is sought for a dynamic team in Jeddah. This role requires the ability to translate complex technical requirements into clear, actionable solutions for clients, serving as the primary point of contact for corporate clients, contractors, and developers visiting the showroom.</p><p>Main Areas of Focus</p><p> Surveillance Systems</p><ul><li>IP and Analog CCTV Cameras.</li><li>Advanced Access Control Systems.</li></ul><p> Networking and Communication Solutions</p><ul><li>Network Infrastructure.</li><li>Routing and Switching Devices.</li><li>Wireless Networking Solutions.</li></ul><p> Communication Systems</p><ul><li>VoIP Systems.</li><li>IP-PBX Systems.</li><li>Unified Communications Solutions.</li></ul><p> Smart Systems</p><ul><li>Home and Office Automation Systems.</li><li>IoT Integration.</li></ul><p> Responsibilities and Duties</p><ul><li><b>Consultative Sales:</b> Evaluate technical product demonstrations and assist clients in understanding the appropriate solutions for their needs.</li><li><b>Sales Development:</b> Manage the sales cycle from client inquiry, coordinating with the technical team for site inspections, to closing the deal.</li><li><b>Client Management:</b> Build and develop a strong client base in both <b>B2B</b> and <b>B2C</b> sectors, including small and medium enterprises and real estate developers.</li><li><b>Market Insight:</b> Stay updated on the latest trends in the IT sector to provide professional consulting on network and security system standards.</li></ul><p> Qualifications and Requirements</p><ul><li><b>Experience:</b> Proven work experience of <b>3 to 5 years</b> in IT sales, preferably in the Jeddah market and western region.</li><li><b>Technical Skills:</b> Strong knowledge of Low Current Systems and IT infrastructure.</li><li><b>Language:</b> Proficiency in both Arabic and English, spoken and written.</li><li><b>Educational Qualification:</b> Bachelor’s degree in IT, Engineering, Business Administration, or any related field.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Strong skills in consultative sales and client interaction.</p><p>Excellent knowledge of IT infrastructure and Low Current Systems.</p><p>Experience with CCTV solutions, Access Control systems, networking, VoIP, and smart home systems.</p><p>Strong skills in proposal presentation and technical product explanation.</p><p>Excellent communication skills in both Arabic and English.</p><p>Ability to analyze client needs and provide appropriate technical solutions.</p><p>Strong negotiation and deal-closing skills.</p><p>Ability to build long-term relationships with clients.</p><p>Good understanding of the IT and security systems market in Saudi Arabia.</p><p>Ability to achieve sales targets and manage multiple sales opportunities simultaneously.</p><p>Proficiency in Microsoft Office and CRM systems.</p><p>Strong organizational skills and time management, along with problem-solving abilities.</p></div>
Job Overview<br><br>Act as a Senior IT Engineer for the Saudi Arabia branch — the technical backbone of local IT delivery — owning local IT infrastructure, operations, security and compliance, and asset management end-to-end as an individual contributor, while serving as a key IT liaison between China HQ and the subsidiary. You will execute local IT strategy, ensure regulatory and information-security compliance, and drive global corporate IT standards adoption locally. Minimum 5 years of progressive IT infrastructure and operations experience; proven track record supporting IT compliance and security programs (e.g. audits, regulator liaison, ISO 27001 / SOC 2 / PCI DSS alignment) is required.<br>Key Responsibilities Implement corporate IT standards, policies and security requirements, align local infrastructure with global IT architecture, drive initiatives and ensure remediation closure; provide regular updates to HQ and local management, including incident escalation details and resolution status;Independently deliver IT infrastructure projects for offices and client-facing sites, including site survey, cabling planning, hardware deployment and system commissioning to complete full-cycle site rollout;Establish standardised PC endpoint framework, manage bulk deployment, ongoing support and troubleshooting of business applications;Maintain AV conferencing systems, access control, CCTV, IP telephony and multi-function printers;Administer DNS and DHCP network services, and independently resolve a wide range of network incidents;Manage full lifecycle of IT assets and software licenses: requirement gathering, annual budget planning, procurement, inventory record, maintenance, periodic audit and asset retirement;Administer core enterprise systems including AD, PBX, email platform, enterprise virtualisation platforms (e.g., Citrix) and NAS storage systems (e.g., Synology);Provide on-site support alongside the HQ network team; liaise with local network operators and exchanges, and handle office server rooms, network equipment and data centre issues;Develop technical documentation and operational SOPs to continuously standardise local IT workflows;Support the local IT compliance and security program: interpret regulatory requirements, implement information security controls, run risk assessments and security awareness training, and act as the local point of contact for regulators, external auditors and internal compliance on IT-related matters<br><br><br><br>Requirements<br><br><br>Able to prioritise workload autonomously, proactively identify IT risks and operational issues and drive resolutions with full ownership of outcomes;Solid project coordination skills to break down tasks, track progress and anticipate risks; escalate resource constraints or technical difficulties to HQ in a timely manner to ensure issue closure;Strong knowledge of PC hardware, Windows OS and mac OS, application deployment & troubleshooting; proven experience in endpoint standardisation;Strong understanding of TCP/IP, DHCP, DNS; capable of resolving common network issues independently;Able to develop IT implementation plans with strong hands-on skills to execute hardware installation and system deployment following corporate standards;Practical experience in Windows Server, AD, email systems, PBX, virtualisation and NAS administration; MCSE, Microsoft 365 Certified, Azure Administrator or equivalent certifications are preferred;Business-fluent English for stakeholder communication and technical documentation writing; comfortable working across time zones and multicultural teams;Added advantages: knowledge of DRP/BCP operations; experience liaising with local regulators; direct experience in a securities firm or investment bank; familiarity with IT compliance programs (ISO 27001, SOC 2, PCI DSS or equivalent) and local data protection regulations (e.g. GDPR, PDPA) in a regulated financial services environment
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Building the Future - One Project at a Time!</p><br><p>At El Seif, we embrace and embody our core values of excellence, integrity, and innovation in every aspect of our work from meticulous planning to expert construction, we consistently uphold the highest standards of excellence, ensuring that our projects are delivered with precision and attention to detail. With half a century of diverse experiences across a wide range of industries, ranging from public infrastructure to military and defense applications, we have honed our expertise and gained indispensable insights that enable us to tackle complex challenges and maintain our standard of delivering exceptional results. Our forward-thinking approach sets us apart as a trusted partner in the construction industry. By continuously pushing the boundaries of innovation, we strive to pioneer the future of construction, creating sustainable and impactful solutions that leave a lasting legacy.</p><br><p>Excellence, Integrity and, Innovation - every step of the way.</p><br><br>Responsibilities:<br><p>A Low Current Engineer is responsible for the design, installation, testing, commissioning, operation, and maintenance of low-current systems in commercial, residential, industrial, and infrastructure projects. These systems include security, communications, fire alarm, networking, audio-visual, and building management systems. The engineer ensures that all systems comply with project specifications, industry standards, and client requirements. </p><br><p>Design & Engineering </p><br><ul><li>Design and develop low-current systems according to project requirements. </li><li>Prepare system layouts, schematics, and shop drawings. </li><li>Review project specifications, BOQs, and technical documents. </li><li>Select suitable equipment and materials based on project needs. </li><li>Ensure compliance with local regulations and international standards. </li></ul><p>Installation & Implementation </p><br><ul><li>Supervise installation and integration of low-current systems. </li><li>Coordinate with contractors, consultants, and other engineering disciplines. </li><li>Monitor project progress and ensure timely completion. </li><li>Conduct site inspections and quality control checks. </li></ul><p>Testing & Commissioning </p><br><ul><li>Perform system testing, troubleshooting, and commissioning. </li><li>Verify system functionality and performance. </li><li>Prepare commissioning reports and handover documentation. </li><li>Provide technical support during system startup and operation. </li></ul><br>Qualifications:<br><ul><li>Systems Typically Managed<ul><li>Fire Alarm Systems (FAS)</li><li>CCTV and Video Surveillance Systems</li><li>Access Control Systems (ACS)</li><li>Intrusion Detection Systems</li><li>Public Address & Voice Evacuation Systems (PAVA)</li><li>Structured Cabling Systems</li><li>Data Networks and Wireless Systems</li><li>Building Management Systems (BMS)</li><li>Audio Visual (AV) Systems</li><li>Intercom Systems</li><li>Gate Barrier and Parking Management Systems</li><li>Nurse Call and Emergency Call Systems</li></ul></li><li>Minimum Job Requirements<ul><li>Education: Bachelor of Science in Control and Instrumentation Systems Engineering</li><li>Experience: Control System SIS Trainee Engineer</li></ul></li></ul><br><p>Additional Info:</p><br><p>This is a Full-time job offering standard benefits such as paid annual leave, public holidays, living allowances, healthcare coverage, and end of service benefits. We also offer discretionary benefits such as a performance bonus and merit increase along with training and development opportunities if eligible.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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<h3 >About the Role</h3>
<p >DP World is seeking a <strong >Security Supervisor</strong> to ensure safe and secure terminal operations with 24/7 security coverage. This full-time position is based in Jeddah, Makkah, Saudi Arabia, and requires adherence to local and business unit security commands and regulations.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Supervise and direct security guards and daily security operations.</li>
<li >Prepare shift schedules and manage attendance and rostering.</li>
<li >Ensure compliance with ISPS, SOLAS, MARPOL, and local security requirements.</li>
<li >Train and guide security guards on duties and security procedures.</li>
<li >Oversee access control, CCTV, patrols, vehicle/personnel searches, and security zones.</li>
<li >Monitor and report security incidents, near misses, and emergencies.</li>
<li >Coordinate with Port Authorities, Coast Guard, Police, Intelligence, and other agencies.</li>
<li >Maintain visitor, contractor, and security records.</li>
<li >Support investigations of security incidents, accidents, and security breaches.</li>
<li >Manage security control room operations and communications.</li>
<li >Ensure security standards are maintained across DP World Jeddah premises.</li>
</ul>
<h3 >Qualifications and Experience</h3>
<p >Candidates for the Security Supervisor role should possess <strong >5-10 years of relevant experience</strong> in security operations. The role demands a strong understanding of security protocols and regulatory compliance.</p>
<h3 >Work Environment</h3>
<p >This is a full-time position based in Jeddah, Makkah, Saudi Arabia, requiring continuous security coverage and active supervision within terminal operations.</p>
<h3 >Application Process</h3>
<p >The salary for this position will be discussed during the interview process.</p>
<h3 >About the Role</h3>
<p >DP World is seeking a <strong >Security Supervisor</strong> to ensure safe and secure terminal operations with 24/7 security coverage. This full-time position is based in Jeddah, Makkah, Saudi Arabia, and requires adherence to local and business unit security commands and regulations.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Supervise and direct security guards and daily security operations.</li>
<li >Prepare shift schedules and manage attendance and rostering.</li>
<li >Ensure compliance with ISPS, SOLAS, MARPOL, and local security requirements.</li>
<li >Train and guide security guards on duties and security procedures.</li>
<li >Oversee access control, CCTV, patrols, vehicle/personnel searches, and security zones.</li>
<li >Monitor and report security incidents, near misses, and emergencies.</li>
<li >Coordinate with Port Authorities, Coast Guard, Police, Intelligence, and other agencies.</li>
<li >Maintain visitor, contractor, and security records.</li>
<li >Support investigations of security incidents, accidents, and security breaches.</li>
<li >Manage security control room operations and communications.</li>
<li >Ensure security standards are maintained across DP World Jeddah premises.</li>
</ul>
<h3 >Qualifications and Experience</h3>
<p >Candidates for the Security Supervisor role should possess <strong >5-10 years of relevant experience</strong> in security operations. The role demands a strong understanding of security protocols and regulatory compliance.</p>
<h3 >Work Environment</h3>
<p >This is a full-time position based in Jeddah, Makkah, Saudi Arabia, requiring continuous security coverage and active supervision within terminal operations.</p>
<h3 >Application Process</h3>
<p >The salary for this position will be discussed during the interview process.</p>
Job Title: Security Guard (Saudi arabian) Location: Villa Compound Project, Jubail, Saudi Arabia Job Summary Responsible for maintaining the safety and security of the villa compound, its residents, visitors, and assets by monitoring access, conducting patrols, and responding to security incidents. Key Responsibilities Monitor and control entry and exit points of the compound. Verify visitor identities and maintain visitor logs. Conduct regular patrols of the premises to ensure security and safety. Report security incidents, hazards, and suspicious activities. Respond promptly to emergencies and security concerns. Monitor CCTV systems and security equipment, where applicable. Enforce compound security policies and procedures. Assist residents, staff, and visitors with security-related inquiries. Prepare daily security reports and incident records. Requirements Saudi arabian High school diploma or equivalent. Previous security experience is preferred. Basic communication skills in Arabic; English is an advantage. Ability to work rotating shifts, including nights, weekends, and holidays. Physically fit and able to patrol the premises. Good observation and problem-solving skills. Preferred Skills Knowledge of security and emergency response procedures. Experience in residential compounds, facilities, or construction projects. Familiarity with CCTV and access control systems.
The Senior Specialist - CCU Operator is responsible for monitoring and coordinating real-time city operations from the City Command Unit (CCU). The role supports situational awareness, incident management, operational communications, and service coordination across Qiddiya operational assets to help maintain safe, efficient, and uninterrupted operations. The position serves as a central point for information gathering, incident logging, escalation, and operational reporting while ensuring adherence to approved Standard Operating Procedures (SOPs), policies, and governance requirements.<br><br>Operational Monitoring<br><br> Monitor operational systems, dashboards, CCTV/VSS platforms, communication channels, and operational applications Maintain real-time visibility of operational activities, assets, events, and incidents Identify abnormal conditions, operational disruptions, and emerging risks and initiate the required escalation<br><br>Incident Management<br><br> Receive, assess, classify, and log incidents in accordance with approved procedures Coordinate incident response activities with relevant departments and stakeholders Escalate incidents according to approved escalation matrices and track them through to closure Support business continuity and emergency response activities during major events or disruptions<br><br>Operational Coordination<br><br> Liaise with operational teams, contractors, service providers, control rooms, and relevant stakeholders Support cross-functional coordination during routine operations and major incidents Facilitate timely communication and accurate information flow between operational entities Provide the Shift Manager with operational updates, status information, and task follow-up<br><br>Reporting and Documentation<br><br> Maintain accurate shift logs, incident records, service updates, and operational reports Prepare daily, weekly, and ad hoc operational reports as required Conduct structured shift handovers to maintain operational continuity Ensure operational records are complete, traceable, and retained in accordance with requirements<br><br>Compliance and Governance<br><br> Ensure compliance with policies, SOPs, operational playbooks, escalation mechanisms, and regulatory requirements Participate in operational readiness reviews, daily briefings, drills, and exercises Maintain operational discipline and process compliance throughout all shifts<br><br>Continuous Improvement<br><br> Analyze operational information and identify opportunities to improve workflows, reporting, and service performance Contribute to lessons learned reviews and post-incident analysis Support the development and enhancement of procedures, playbooks, and work instructions Track key operational KPIs and raise alerts when approved thresholds are breached<br><br>Team Support and Knowledge Sharing<br><br> Guide and support junior CCU Operators in the execution of operational duties Support onboarding, coaching, and knowledge transfer on CCU systems and emergency response protocols Promote a culture of safety, collaboration, accountability, and operational excellence<br><br>Requirements<br><br>Bachelor's degree in Operations Management, Emergency Management, Engineering, Information Technology, Logistics, Security Management, or a related discipline.<br><br>Relevant professional certifications in incident management, emergency management, command and control operations, or business continuity are advantageous.<br><br>Minimum of 3 years of experience in a control room, command and control centre, operations centre, emergency operations centre, airport operations control centre, smart city operations environment, or a related field.<br><br>Experience working in a 24/7, shift-based operational environment.<br><br>Experience in real-time monitoring, incident logging, operational coordination, and stakeholder communication.<br><br>Experience in entertainment, events, transport, facilities, public safety, or other complex operational environments is advantageous