Call Center Jobs in Saudi

<p>A company working in the field of water desalination and purification is looking for customer service and call center employees.</p><p>Duties:</p><p>* Responding to customer calls and inquiries.</p><p>* Following up on customer requests and providing necessary support.</p><p>* Dealing with customers professionally and politely.</p><p>&nbsp;</p><p>Requirements:</p><p>* Saudi nationality.</p><p>* Experience in customer service and call center of at least 6 months.</p><p>* Good communication skills and ability to deal with customers.</p><p>* Commitment and discipline at work.</p><p>Skills</p><p>1. Persuasion and negotiation skills: · 2. Complaint and conflict management: · 3. Multitasking skills: · 4. Utilizing technology: · 5. Improving customer experience</p>

<div dir="rtl"><h3 >Overview of the Role</h3> <p >Home Med Home Health Care Services is seeking a <strong >Call Center Employee</strong> to join its team in <strong >Riyadh</strong>. This role offers an opportunity for Saudi women who have experience in customer service or the call center field, ranging from <strong >2 to 5 years</strong>. The position is full-time, and the company offers a competitive base salary ranging between <strong >3,750 to 5,625 SAR</strong>, with potential additional performance-based incentives.</p> <h3 >Responsibilities</h3> <ul > <li >Answer incoming calls and respond to customer inquiries in a professional and courteous manner.</li> <li >Provide support and assistance to customers regarding the company’s products or services.</li> <li >Record and follow up on customer comments and complaints with the relevant departments to ensure resolution.</li> <li >Build positive relationships with customers and ensure the highest levels of satisfaction.</li> </ul> <h3 >Qualifications and Experience</h3> <p >This role requires previous practical experience in the call center or customer service field.</p> <ul > <li >Previous experience ranging from <strong >2 to 5 years</strong> in the call center or customer service field.</li> <li >Experience in medical-related fields is preferred.</li> <li >Job is exclusively for Saudi women.</li> </ul> <h3 >Core Skills</h3> <ul > <li >Excellent communication skills and a high ability to persuade and speak politely.</li> <li >Proficiency in using computers and Office programs.</li> <li >Punctuality and ability to handle work pressure.</li> </ul> <h3 >Benefits and Work Environment</h3> <ul > <li >Competitive base salary and incentives/commissions based on performance.</li> <li >A comfortable and motivating all-female work environment that ensures privacy.</li> <li >Comprehensive training before starting work.</li> <li >Opportunities for growth and career advancement.</li> </ul> <h3 >Additional Information</h3> <p >This position is available on a <strong >full-time</strong> basis and is headquartered in the city of <strong >Riyadh</strong>. Home Med Home Health Care Services is committed to providing a supportive and motivating work environment that contributes to the professional and personal development of its female employees.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p><br></p><p>تعلن شركة متخصصة في مجال تحلية ومعالجة المياه عن توفر شاغر وظيفي بمسمى:</p><p><br></p><p> موظفة خدمة عملاء وكول سنتر</p></div> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><div dir="rtl"><p>المهام:</p><p><br></p><p>* الرد على مكالمات واستفسارات العملاء.</p><p>* متابعة طلبات العملاء وتقديم الدعم اللازم.</p><p>* التعامل مع العملاء باحترافية ولباقة.</p><p><br></p><p>المتطلبات:</p><p><br></p><p>* سعودية الجنسية.</p><p>* خبرة في خدمة العملاء والكول سنتر لا تقل عن 6 أشهر.</p><p>* مهارات تواصل جيدة والقدرة على التعامل مع العملاء.</p><p>* الالتزام والانضباط في العمل.</p><p><br></p><p>المميزات والتفاصيل:</p><p><br></p><p>* الراتب: راتب شهري + مكافآت وحوافز.</p><p>* نظام العمل: حضوري.</p><p>* أيام الدوام: من السبت إلى الخميس.</p><p>* يوم الراحة: الجمعة.</p><p>* موقع العمل: الرياض – العليا.</p><p><br></p></div></div>

A center specializing in care and development of early childhood in Jeddah, welcoming children from 3 months to 5 years old, offering educational programs based on positive parenting principles that combine development of intellectual, social and emotional skills, and instilling values and ethics from an early age, in a safe and warm environment carefully designed to be an extension of the home. And stemming from our ongoing pursuit to provide the highest quality in caring for our children and serving their families, we are seeking a full-time Center Director with a leadership spirit and strong organizational sense to oversee the daily operations of the center and act as a link between the team, parents, and official authorities, contributing with us to a growth and expansion phase in which we aim to establish the center as a leading destination in early childhood care. <br> Tasks and responsibilities: Administration and operations: Managing and organizing all administrative and operational affairs of the center Supervising the registration of children and following up on subscriptions and files Managing operational financial affairs (invoices, purchases, salaries) and documenting them Following up on licenses and statutory requirements with government authorities and official platforms Managing staff affairs from contracts and registration on official platforms <br> Educational supervision and daily operations: Supervising reception of children and attendance and departure recording Preparing timetables and curricula and monitoring their implementation with teachers Monitoring teacher performance and providing necessary support Monitoring children's progress and documenting it in assessment records Managing Bounce app and following up on daily reports sent to parents <br> Communication and events: Ongoing communication with parents and responding to their inquiries Preparing for events and weekend activities Contributing to management of social media platforms content <br> Performing any other tasks assigned by senior management as needed <br> Qualifications and requirements: Minimum 5 years of experience in managing child care centers or nurseries or related field Excellent communication skills with parents and the team Familiarity with managing social media platforms Ability to organize and multitask Passion for working with children and in the early childhood environment The applicant must be a Saudi woman

We’re Hiring: Call Center Supervisor <br>We are looking for an experienced Call Center Supervisor to join our growing cosmetic clinic team in Jeddah.<br>Key Responsibilities:Lead and supervise the call center team. Monitor calls and ensure high-quality customer service. Manage appointment booking and patient inquiries. Track team performance, KPIs, and conversion rates. Train and coach call center agents. Coordinate with clinic departments to ensure a smooth patient experience. Prepare performance reports and identify opportunities for improvement. <br>Requirements:Previous experience in a call center supervisory role. Experience in cosmetic clinics, healthcare, or medical centers is preferred. Strong leadership, communication, and problem-solving skills. Good understanding of call center KPIs and sales conversion. Fluency in Arabic and good command of English. Ability to work in a fast-paced, customer-focused environment. ???? Location: Jeddah, Saudi Arabia<br>If you have the experience and leadership skills to build an exceptional patient experience, we’d love to hear from you.

About the Job We are currently seeking a professional and customer-oriented Call Center / Customer Service Representative to join our team in Riyadh. The main responsibility of this role is handling incoming calls and assisting customers in a professional and efficient manner. Responsibilities:· Answer incoming calls and respond to customer inquiries.· Provide accurate information about company services.· Direct calls to the appropriate departments when needed.· Record call details and maintain accurate documentation.· Ensure high levels of customer satisfaction during every interaction. Requirements & Skills:· Excellent communication skills.· Professional phone etiquette.· Ability to handle calls calmly and efficiently.· Basic computer skills.· Fluent in Arabic (English is a plus).· Presentable and professional attitude. Experience:0–1 year of experience in call center or customer service (Fresh graduates are welcome).

About the Company:<br>Extensya is one of the leading companies in operating and managing call centers in the Middle East. It provides customer support services to several major companies and organizations across various sectors.<br>Job Title: Call Center Representative. Location: On-site at Extensya offices in Riyadh. Reports to: Call Center Supervisor. Working Days: 5 days per week.<br>Work Schedule: Weekly rotating shifts.<br>Key Responsibilities:• Answer incoming calls and handle customer inquiries professionally.• Provide accurate information about products or services.• Resolve customer issues and complaints efficiently.• Record customer interactions, transactions, and feedback in the system.• Escalate complex issues to the appropriate department when necessary.• Achieve performance targets such as call handling time and customer satisfaction.• Follow communication scripts and company policies during customer interactions.• Participate in training sessions to improve product knowledge and communication skills.<br>Qualifications:• High school diploma or equivalent.• Advanced English language skills (ability to handle calls in both Arabic and English).• Excellent verbal communication skills.• Basic computer and typing skills.

Remain Medical Group is looking for a highly experienced Call Center Sales Manager with a strong background in sales, telesales, lead conversion, and customer experience to lead our Call Center team and drive both service quality and revenue performance.<br>Key Responsibilities:Lead and manage the Call Center, Telesales, and Customer Experience teams Drive sales performance and achieve monthly revenue and conversion targets Convert inbound and outbound leads into confirmed appointments Develop effective telesales and patient follow-up strategies Manage lead reactivation, cross-selling, and upselling initiatives Monitor individual and team sales performance Track KPIs including conversion rate, booking rate, attendance rate, call productivity, and revenue generated Develop sales scripts, objection-handling techniques, and follow-up processes Coach and train agents on sales techniques, negotiation, closing, and customer communication Analyze leads, campaigns, and sales funnels to identify opportunities for improvement Coordinate closely with Marketing to improve lead quality and campaign conversion Work with Operations and medical branches to maximize appointment availability and patient conversion Prepare regular sales and performance reports for management<br>Requirements:Bachelor’s degree in Business Administration, Marketing, Healthcare Administration, or related field Minimum 7 years of experience in Call Center, Telesales, Sales, or Customer Experience At least 2–3 years in a managerial or leadership role Strong and proven sales background with experience in achieving revenue and conversion targets Proven experience in telesales, lead management, negotiation, objection handling, and closing Strong understanding of sales funnels, CRM systems, and Call Center KPIsExperience in healthcare, medical centers, dermatology, aesthetics, dental, or similar sectors is highly preferred Excellent leadership, analytical, communication, and team management skills Target-driven with a strong commercial and sales mindset<br>We are looking for a results-driven leader who can build a high-performing Call Center team, improve patient conversion, and contribute directly to revenue growth.

Company Description CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries including E-commerce, healthcare, telecommunications, and hospitality. We offer multilingual support through different communication channels to ensure client satisfaction and loyalty.<br>Role Description This is a full-time on-site role for a Customer Service Representative at CsMena in Riyadh. The Customer Service Representative will be responsible for handling incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service on a daily basis.<br>Qualifications Language Skill: English B1 – B2. Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience expertise Excellent communication and interpersonal skills Ability to multitask and work under pressure Minimum 1 Year experience in Customer Service Knowledge of CRM systems and call center technology Fully available for all shifts (24/7) A bachelor degree in Business Administration or related field is preferred

Company Description Extensya is a specialist in contact management solutions and business process outsourcing, operating a network of fully equipped contact centers in Jordan, KSA, Iraq, and other global locations. Established in 2008, the company has built strong operational and technical infrastructure to support diverse clients across the Middle East, USA, Europe, and the Indian sub-continent. Extensya continues to expand its service offerings to provide a comprehensive range of contact management and business support services. The company is pursuing regional growth through a multi-country delivery model, opening additional centers to better serve a wider spectrum of customer needs. Extensya positions itself as a smart extension of its partners, integrating seamlessly into their operations to enhance performance and business excellence.<br>Role Description The Call Center Specialist is a full-time, on-site role based in Riyadh. The specialist will handle inbound and outbound calls, respond to customer inquiries, provide accurate information, and resolve issues in a timely and professional manner. Day-to-day tasks include documenting interactions in the system, following established processes and scripts, and escalating complex cases when needed. The role involves working with contact center technologies, adhering to performance and quality metrics, and collaborating with team members and supervisors to ensure service standards are met. The specialist will represent Extensya’s commitment to efficient, courteous, and solution-oriented customer communication.<br>Qualifications<br> Strong Customer Support and Customer Service skills, with a focus on empathy, patience, and problem-solving. Effective Communication abilities, including clear verbal expression, active listening, and professional phone etiquette. Experience or familiarity with Contact Centers, including call handling procedures, queue management, and performance targets. Solid Computer Literacy, including the use of CRM systems, call center software, email, and basic office applications. Ability to work on-site in Riyadh and adapt to shift-based schedules when required. Previous experience in a call center or customer-facing role is preferred. Proficiency in Arabic and English will be considered an advantage. High school diploma or equivalent; a post-secondary qualification in business, communications, or a related field is a plus.

About Jeeny:<br><br>Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.<br><br>About the role: <br><br>We are looking for a professional and customer-focused Call Center Agent to handle customer inquiries, requests, and complaints through inbound and outbound calls, as well as help center tickets through designated channels. The role is responsible for providing accurate and timely support while maintaining high customer satisfaction and meeting established service and performance standards.<br><br>Responsibilities<br><br>Handle inbound and outbound customer calls in a professional and courteous manner. Handle and resolve help center tickets through designated channels, ensuring timely and accurate responses Respond to customer inquiries and provide accurate information about products, services, and processes. Identify customer needs and resolve issues efficiently or escalate them when required. Record customer interactions, requests, and resolutions accurately in the CRM or ticketing system. Follow company policies, procedures, and customer service standards. Meet assigned KPIs, including SLA, call handling time, productivity, quality, and customer satisfaction. Handle customer complaints professionally and work toward effective resolutions Coordinate with other departments when customer issues require further investigation or action. Contribute to team goals and support a positive customer experience<br><br>Requirements<br><br> High School Diploma or equivalent required; a Bachelor's degree is strongly preferred Strong verbal and written communication skills<br><br>Benefits<br><br>Be part of one of the leading mobility platforms in the region Work in a dynamic and collaborative environment Opportunity to lead impactful finance initiatives and process improvements Career growth and professional development opportunities

Company Description CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries including E-commerce, healthcare, telecommunications, and hospitality. We offer multilingual support through different communication channels to ensure client satisfaction and loyalty.<br>Role Description This is a full-time on-site role for a Customer Service Representative at CsMena in Riyadh. The Customer Service Representative will be responsible for handling incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service on a daily basis.<br>Qualifications Language Skill: English B1 – B2. Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience expertise Excellent communication and interpersonal skills Ability to multitask and work under pressure Minimum 1 Year experience in Customer Service Knowledge of CRM systems and call center technology Fully available for all shifts (24/7) A bachelor degree in Business Administration or related field is preferred

<p>Key Responsibilities and Duties: 1. Handles inbound and outbound calls, emails, live chats, surveys, telesales, telemarketing activities, and other required forms of communication. 2. Answers calls within the specified time frame based on business needs. 3. Updates customer information in the system for both new and existing customers, documenting all call details according to standard operating procedures. 4. Follows up with customers as needed (e.g., call backs). 5. Builds customer interest in services and products, including upselling when appropriate. 6. Responds to customer inquiries and complaints accurately and within a specified time frame, offering advice and solutions for issues. 7. Achieves the requested KPIs (Key Performance Indicators) monthly. 8. Ensures accurate appointment scheduling by confirming dates, times, and other details with customers to minimize errors and miscommunication. 9. Assists customers with general information regarding services, policies, and procedures to guide them effectively. 10. Coordinates with other departments to ensure smooth patient flow and timely bookings. 11. Escalates complex issues or complaints to senior team members as needed, ensuring that problems are addressed promptly and effectively. 12. Prepares reports and updates on appointment scheduling, booking trends, and customer feedback to support ongoing improvements in service delivery. 13. Other duties as assigned within the scope of the job.</p><p><strong>Desired Candidate Profile</strong></p><p>Skills and Abilities: - Strong communication skills. - Excellent customer service skills. - Ability to handle a high volume of calls or inquiries in a timely and efficient manner. Experience: 0 2 Experience in a customer service or call center environment, preferably within healthcare or medical services. Education: High school diploma / bachelor's degree in healthcare administration, business administration, or related field. Language: Excellent command of both oral and written English &amp; Arabic. Licenses / Certifications: N/A</p>

Job Purpose:To provide prompt, efficient, and professional customer service by addressing inquiries, resolving issues, and offering information about automotive products and services.<br>Job Accountabilities: Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies. Process customer orders, returns, and exchanges efficiently and accurately. • Escalate complex issues to appropriate departments or supervisors when necessary. Maintain up-to-date knowledge of automotive products, promotions, and company policies. Document all customer interactions in the company's CRM system for future reference and analysis.<br>Experience:0-2 years of experience in customer service, preferably in a call center environment. Experience in the automotive industry is a plus but not required.<br>Education:High school diploma or equivalent (mandatory). Associate's degree in Business, Customer Service, or related field is a plus.

We are actively looking for a Contact Center Officer to join our CXD team,<br>Core Responsibilities:Handle a high volume of inbound and outbound calls professionally and promptly. Respond to customer inquiries related to products, orders, returns, services, and store information. Resolve customer complaints with empathy and efficiency, escalating unresolved issues when required. Log all customer interactions accurately using CRM systems. Provide clear product knowledge and guidance to enhance the customer experience. Follow communication scripts, policies, and operational guidelines. Coordinate with internal teams (stores, logistics, after-sales, etc.) to ensure customer issues are resolved. Meet assigned KPIs including call quality, average handling time, and customer satisfaction. Stay updated on promotions, policy changes, and new product offerings.<br>Essential Qualifications & Skills:Strong communication skills in Arabic and English. Customer-focused mindset with strong problem-solving abilities. Ability to remain calm and professional when handling challenging situations. Comfortable using CRM systems and contact center technologies. Adaptable, quick to learn new systems and tools. Ability to work under pressure and manage high call volumes. Strong teamwork and collaboration skills. Flexible work 6 days per week, working in shifts.

<h3>About the Role</h3><p>Holool Aloula (NCBS National Company for Business Solutions) is seeking a <strong>Contact Center Trainer</strong> to join their team in Riyadh, Saudi Arabia. This full-time position is responsible for delivering comprehensive training programs to contact center employees, focusing on developing customer service skills and ensuring adherence to operational procedures and quality standards.</p><h3>Role Overview</h3><p>The Contact Center Trainer plays a key role in enhancing the capabilities of both new and existing contact center staff. This involves developing their proficiency in customer service, call handling, and system procedures, while also ensuring a clear understanding of company policies and quality expectations. The ideal candidate will have 0-1 years of experience in a relevant field.</p><h3>Key Responsibilities</h3><ul><li>Deliver training programs for new and existing contact center employees.</li><li>Train employees on customer service skills, call handling, communication techniques, and system procedures.</li><li>Explain contact center policies, procedures, and quality standards.</li><li>Evaluate trainees’ performance and provide constructive feedback.</li><li>Identify training needs and recommend improvements to enhance employee performance.</li><li>Monitor training progress and assess training effectiveness.</li><li>Coordinate with Quality Assurance and Operations teams to align training with operational requirements.</li></ul><h3>Qualifications and Experience</h3><ul><li>1–2 years of experience in contact center training, customer service, or contact center operations.</li><li>Good understanding of contact center operations and customer service standards.</li></ul><h3>Required Skills</h3><ul><li>Strong communication, presentation, and coaching skills.</li><li>Ability to deliver training sessions and evaluate trainee performance.</li><li>Good organizational and time-management skills.</li><li>Problem-solving skills and attention to detail.</li></ul><h3>Application Process</h3><p>Candidates who meet the above requirements are encouraged to apply for this position in Riyadh.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b><b><b>25833</b></b></b></b>&nbsp;</p><br> <p><b>City<b><b><b>Customer Servic</b></b></b></b>&nbsp;</p><br> <p><span><b><em>Group overview:</em></b></span></p><br> <p><span>Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries.</span></p><br> <p><span><b>alfanar</b></span><b>&nbsp;is involved in:</b></p><br> <ul> <li>Electrical, Electromechanical and Civil Engineering Construction</li> <li>Manufacturing and Marketing Electrical Construction Products</li> <li>Allied Engineering Services</li> </ul> <p><b>Our Main Divisions:</b></p><br> <ul> <li>alfanar electric</li> <li>alfanar Construction</li> <li>alfanar Building Systems</li> </ul> <p><b><u>alfanar electric</u></b></p><br> <p>alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.</p><br> <p><b>alfanar electric operates industries in:</b></p><br> <ul> <li>Riyadh and Jubail, Saudi Arabia</li> <li>Dubai, UAE</li> <li>London, UK</li> </ul> <p>alfanar has a development and engineering center in Chennai, India.</p><br> <p><b>Industrial Complex, Riyadh</b></p><br> <p>The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.</p><br> <p>Spread across 700,000 square meters, the Complex houses alfanar’s facilities.</p><br> <p>The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.</p><br> Job Purpose <br><p>To deliver high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in accordance with company standards and customer satisfaction goals.</p><br> <br><br>Key Accountability Areas <br><p>Toll-Free Call Reception and Customer Needs Identification</p><br> <ul> <li>Receive and handle all incoming calls through the toll-free number promptly and professionally</li> <li>Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance</li> </ul> <p>Ticket Creation and Data Entry</p><br> <ul> <li>Create detailed service tickets in the Cloud for Customers (C4C) system for various requests including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation</li> <li>Ensure accurate and complete data entry for all customer interactions and requests</li> </ul> <p>Ticket Assignment and Follow-Up</p><br> <ul> <li>Assign tickets to the relevant internal departments or personnel based on the nature of the request</li> <li>Monitor and follow up on open tickets to ensure timely resolution and closure in line with service level agreements</li> <li>Maintain clear and proactive communication with customers throughout the process</li> </ul> <p>Voice Message and Call Management</p><br> <ul> <li>Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets as needed</li> <li>Transfer calls from the Unified Number to the appropriate departments or extensions and respond to customer queries with accurate and up-to-date information</li> </ul> <p>Customer Interaction and Campaign Execution</p><br> <ul> <li>Demonstrate professional behavior and communication skills during all customer interactions</li> <li>Conduct outbound calling campaigns for follow-ups, surveys, or promotional activities as required</li> </ul> <p>Performance and Development</p><br> <ul> <li>Participate in ongoing training sessions, workshops, and seminars to enhance product knowledge and service skills</li> <li>Consistently meet or exceed assigned individual and team performance targets in both quality and quantity metrics</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Ability to obtain updated soft and technical skills related to the job</li> </ul> <p>Delivery:</p><br> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Solve any related problems arise and escalate any complex operational issues.</li> </ul> <p>Quality:</p><br> <ul> <li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li> </ul> <p>Business Process Improvements:</p><br> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy and procedures and work instructions.</li> </ul> <p>Health, Safety, and Environment:</p><br> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <br><br>Academic Qualification <br>Diploma Degree in Any relevant field<br><br><br>Work Experience <br>Fresher - 0-2 years<br><br><br>Technical / Functional Competencies <br>Customer Data Management<br>Customer Focus<br>Customer Relationship Management<br>Customer Satisfaction Measurement<br>Customer Satisfaction Surveys<br>Customer Service<br>Customer Service Orientation<br>Customer Service Programs<br>Performance Indicators<br>Process Improvement<br>Quality Control<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About the Opportunity</h3> <p >Emdad By Elm is seeking a <strong >Contact Center Solutions Engineer</strong> to join our team in Riyadh, Saudi Arabia. This full-time role involves comprehensive management and support for contact center platforms and their underlying infrastructure.</p> <h3 >Role Purpose</h3> <p >The Contact Center Solutions Engineer will be responsible for the administration, development, and operational support of contact center solutions. This includes managing platform environments, developing call flows, integrating APIs, and ensuring the stability and performance of critical systems.</p> <h3 >Key Responsibilities</h3> <ul > <li >Administer, configure, and provide L2/L3 support for Bright Pattern and Genesys Engage Contact Center platforms.</li> <li >Build and maintain call flows using Bright Pattern Scenario Builder.</li> <li >Manage RHEL Linux servers, including permissions, services, networking, and platform health monitoring.</li> <li >Support voice and SIP infrastructure, encompassing SIP trunking, VoIP routing, and Cisco CUBE.</li> <li >Administer and query MariaDB and MongoDB databases.</li> <li >Create and maintain BI dashboards utilizing Apache Superset.</li> <li >Develop and troubleshoot REST API integrations, webhooks, JSON payloads, and various authentication methods.</li> <li >Monitor system performance, manage backups, ensure data integrity, and maintain system availability.</li> <li >Troubleshoot complex issues across voice, application, database, and API layers.</li> </ul> <h3 >Required Experience and Qualifications</h3> <p >Candidates for this role should possess <strong >5 to 10 years of experience</strong> in contact center solutions engineering or a related field. A strong background in the technologies listed under key responsibilities is essential.</p> <h3 >Essential Skills</h3> <ul > <li >Strong troubleshooting and problem-solving capabilities.</li> <li >Ability to translate business requirements into technical configurations.</li> <li >Clear and effective communication with both technical and non-technical stakeholders.</li> </ul> <h3 >Location and Employment Type</h3> <p >This is a <strong >full-time position</strong> based in <strong >Riyadh, Saudi Arabia</strong>. We invite qualified candidates to apply.</p>

Job description:<br><br>Job Purpose To deliver high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in accordance with company standards and customer satisfaction goals. Key Accountability Areas Toll-Free Call Reception and Customer Needs Identification Receive and handle all incoming calls through the toll-free number promptly and professionally Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance Ticket Creation and Data Entry Create detailed service tickets in the Cloud for Customers (C4C) system for various requests including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation Ensure accurate and complete data entry for all customer interactions and requests Ticket Assignment and Follow-UpAssign tickets to the relevant internal departments or personnel based on the nature of the request Monitor and follow up on open tickets to ensure timely resolution and closure in line with service level agreements Maintain clear and proactive communication with customers throughout the process Voice Message and Call Management Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets as needed Transfer calls from the Unified Number to the appropriate departments or extensions and respond to customer queries with accurate and up-to-date information Customer Interaction and Campaign Execution Demonstrate professional behavior and communication skills during all customer interactions Conduct outbound calling campaigns for follow-ups, surveys, or promotional activities as required Performance and Development Participate in ongoing training sessions, workshops, and seminars to enhance product knowledge and service skills Consistently meet or exceed assigned individual and team performance targets in both quality and quantity metrics Role Accountability HR Proficiency:Ability to obtain updated soft and technical skills related to the job Delivery:Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report formatted by detailing the deviation and execution of planned tasks. Problem-Solving:Solve any related problems arise and escalate any complex operational issues. Quality:Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. Business Process Improvements:Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible. Compliance:Comply to related policy and procedures and work instructions. Health, Safety, and Environment:Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services. Academic Qualification Diploma Degree in Any relevant field Work Experience Fresher - 0-2 years Technical / Functional Competencies Customer Data Management Customer Focus Customer Relationship Management Customer Satisfaction Measurement Customer Satisfaction Surveys Customer Service Customer Service Orientation Customer Service Programs Performance Indicators Process Improvement Quality Control<br><br>Profile description:<br><br>Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions. The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals. alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar. For more information about alfanar, please visit alfanar.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>.</p><br>Job Purpose <br><p>To deliver high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in accordance with company standards and customer satisfaction goals.</p><br> <br><br>Key Accountability Areas <br><p>Toll-Free Call Reception and Customer Needs Identification</p><br> <ul> <li>Receive and handle all incoming calls through the toll-free number promptly and professionally</li> <li>Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance</li> </ul> <p>Ticket Creation and Data Entry</p><br> <ul> <li>Create detailed service tickets in the Cloud for Customers (C4C) system for various requests including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation</li> <li>Ensure accurate and complete data entry for all customer interactions and requests</li> </ul> <p>Ticket Assignment and Follow-Up</p><br> <ul> <li>Assign tickets to the relevant internal departments or personnel based on the nature of the request</li> <li>Monitor and follow up on open tickets to ensure timely resolution and closure in line with service level agreements</li> <li>Maintain clear and proactive communication with customers throughout the process</li> </ul> <p>Voice Message and Call Management</p><br> <ul> <li>Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets as needed</li> <li>Transfer calls from the Unified Number to the appropriate departments or extensions and respond to customer queries with accurate and up-to-date information</li> </ul> <p>Customer Interaction and Campaign Execution</p><br> <ul> <li>Demonstrate professional behavior and communication skills during all customer interactions</li> <li>Conduct outbound calling campaigns for follow-ups, surveys, or promotional activities as required</li> </ul> <p>Performance and Development</p><br> <ul> <li>Participate in ongoing training sessions, workshops, and seminars to enhance product knowledge and service skills</li> <li>Consistently meet or exceed assigned individual and team performance targets in both quality and quantity metrics</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Ability to obtain updated soft and technical skills related to the job</li> </ul> <p>Delivery:</p><br> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Solve any related problems arise and escalate any complex operational issues.</li> </ul> <p>Quality:</p><br> <ul> <li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li> </ul> <p>Business Process Improvements:</p><br> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy and procedures and work instructions.</li> </ul> <p>Health, Safety, and Environment:</p><br> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <br><br>Academic Qualification <br>Diploma Degree in Any relevant field<br><br><br>Work Experience <br>Fresher - 0-2 years<br><br><br>Technical / Functional Competencies <br>Customer Data Management<br>Customer Focus<br>Customer Relationship Management<br>Customer Satisfaction Measurement<br>Customer Satisfaction Surveys<br>Customer Service<br>Customer Service Orientation<br>Customer Service Programs<br>Performance Indicators<br>Process Improvement<br>Quality Control<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>