Call Center Jobs - Riyadh Saudi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><span>Job Description</span><br><p>The successful candidate will be a key member of the Owner's IT and Telecom Infrastructure team, responsible for overseeing the operation, maintenance, performance, and continuous improvement of the Project mission-critical Data Center and Telecom systems. The role requires strong technical expertise, leadership capabilities, and experience managing complex infrastructure operations within large-scale transportation or public infrastructure environments.</p><br><p><b>Key Roles and Responsibilities:</b></p><br><br><p>Lead and oversee the operation, maintenance, and lifecycle management of the Riyadh Bus Project's Data Center and Telecom infrastructure, ensuring high availability, reliability, and operational excellence.</p><br><br><p>Act as the Owner's representative for all IT and Telecom operational matters, ensuring compliance with contractual obligations, project requirements, and industry best practices.</p><br><br><p>Manage, supervise, and provide technical direction to the IT and Telecom Operations &amp; Maintenance (O&amp;M) Contractor, ensuring services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</p><br><br><p>Lead a multidisciplinary team of specialists, engineers, inspectors, and technical experts responsible for monitoring and auditing the performance of IT and Telecom assets and associated maintenance activities.</p><br><br><p>Establish and implement performance management frameworks, monitoring tools, KPI dashboards, and reporting mechanisms to measure contractor effectiveness and system performance.</p><br><br><p>Ensure proactive maintenance strategies are implemented to maximize system availability, minimize downtime, and improve asset reliability.</p><br><br><p>Monitor and manage telecom systems, including fiber optic networks, communication infrastructure, WAN/LAN networks, wireless systems, CCTV, passenger information systems, and other operational technologies supporting public transport services.</p><br><br><p>Oversee Data Center operations, including servers, storage systems, virtualization platforms, backup and disaster recovery solutions, and network infrastructure.</p><br><br><p>Ensure compliance with all applicable cybersecurity regulations, standards, and policies within the Kingdom of Saudi Arabia, including risk management, vulnerability assessments, incident response, and security audits.</p><br><br><p>Coordinate with internal stakeholders, contractors, consultants, and government authorities to ensure seamless operation and integration of IT and Telecom systems.</p><br><br><p>Review and approve maintenance plans, technical reports, operational procedures, and asset management documentation.</p><br><br><p>Identify operational risks and develop mitigation strategies to ensure business continuity and uninterrupted transport services.</p><br><br><p>Support future technology upgrades, system enhancements, and digital transformation initiatives across the project.</p><br><br><p><b>Qualifications and Education :</b></p><br><br><p>Bachelor's Degree in Electronics Engineering, Telecommunications Engineering, Computer Engineering, Information Technology, or a related engineering discipline.</p><br><br><p>Professional certifications in Data Center Management, Telecommunications, Network Infrastructure, Cybersecurity, or Project Management are considered a strong advantage.</p><br><br><p>Minimum 15 years of progressive experience in the design, operation, maintenance, and management of Data Centers and Telecom Infrastructure within large and complex environments.</p><br><br><p>Demonstrated experience managing major infrastructure, transportation, smart city, or public-sector projects.</p><br><br><p>Strong understanding of Data Center technologies, network architectures, telecom systems, and operational support environments.</p><br><br><p>Sound knowledge of cybersecurity frameworks, regulations, and compliance requirements applicable in the Kingdom of Saudi Arabia.</p><br><br><p>Experience within public transportation, metro, bus, rail, airport, or similar transit projects is highly desir<b>able.</b></p><br><p><b>Mandatory Skills and Competencies:</b></p><br><br><p>Strong contract and vendor management experience, including performance monitoring and enforcement of contractual obligations.</p><br><br><p>Proven leadership and team management skills with the ability to lead multidisciplinary technical teams.</p><br><br><p>Excellent analytical and problem-solving abilities with a data-driven decision-making approach.</p><br><br><p>Strong attention to detail and commitment to operational excellence.</p><br><br><p>Ability to establish and monitor KPIs, SLAs, and performance metrics.</p><br><br><p>Excellent stakeholder management, communication, and reporting skills.</p><br><br><p>Strong knowledge of asset management and maintenance best practices.</p><br><br><p>Effective risk management and business continuity planning capabilities.</p><br><br><p>Excellent written and verbal communication skills in English.</p><br><br><p>Arabic language proficiency would be considered an added advantage.</p><br><br><p><b>Preferred Experience :</b></p><br><br><p>Experience in Bus Rapid Transit (BRT), Metro, Rail, Smart Mobility, or Intelligent Transportation Systems (ITS).</p><br><br><p>Familiarity with international standards and best practices related to Data Centers, Telecommunications, Cybersecurity, and Public Transport Infrastructure.<br></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p> <strong>POSITION SUMMARY</strong> </p> <p>The Medical Delegate is the frontline ambassador of Infant &amp; Follow-on Nutrition with Healthcare Professionals (HCPs) in Riyadh. The role is responsible for building and sustaining trusted, science-based relationships with paediatricians, nutritionists and clinic/hospital staff, driving ethical and compliant recommendation of HCPs, and executing the territory call plan to deliver share growth and coverage frequency targets when BF is not practised while strictly upholding the WHO Code and Nestl 's marketing policies.</p> <p> </p> <p> <strong>A DAY IN THE LIFE </strong> </p> <p> </p> <p> Execute the agreed HCP call cycle and segmentation plan across the assigned Riyadh territory, meeting call-rate, and frequency targets.</p> <p> Deliver accurate, compliant scientific detailing on nutritional science and product range to paediatricians and Healthcare staff.</p> <p> Build and maintain long-term, trust-based relationships with key HCPs and clinic/hospital gatekeepers.</p> <p> Identify and develop new HCP relationships and untapped accounts to expand our solutions presence in the territory.</p> <p> Close the loop on every HCP interaction scientific requests, follow-up questions, within agreed timelines.</p> <p> Log all calls, HCP data, and market intelligence in the CRM system accurately and on timely manner.</p> <p> Monitor competitor activity, HCP sentiment, and local market dynamics, and escalate insights to the MFM.</p> <p> Support and represent our products at approved scientific meetings, hospital events, and nurses'/HCP education activities.</p> <p> Strictly comply with the WHO Code, Nestl policy, and all local regulatory requirements in every HCPs interaction.</p> <p> Manage territory journey planning within policy.</p> <p> Participate in joint field visits with the MFM and act on coaching feedback to improve call quality.</p> <p> </p> <p> <strong>What will make you successful </strong> </p> <p> Bachelor's degree, preferably in Pharmacy, Medicine, Nursing, Nutrition, or a related life-science field.</p> <p> Prior experience in pharmaceutical, FMCG-health, or medical/nutrition field promotion is preferred.</p> <p> Fluent Arabic and good English (spoken and written) for HCP and internal reporting communication.</p> <p> Valid Saudi driving license (Own Car) and willingness to travel daily within the Riyadh territory and Riyadh remotes.</p>

<p><strong>Job Purpose:</strong></p><p><br></p><p><strong> </strong></p><p>To support the design, development, and integration of busway systems for data center and power distribution projects.</p><p><br></p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Guide and coordinate busway designers in developing efficient and compliant design solutions.</li><li>Prepare technical tenders, Bills of Materials (BOM), and other engineering documentation based on project requirements.</li><li>Provide technical expertise on busway systems and related products.</li><li>Coordinate mechanical and electrical design requirements to ensure proper integration of busway systems.</li><li>Review technical drawings, specifications, and documentation to ensure compliance with project standards.</li></ul><p><br></p><p><strong> </strong></p><p><strong>Qualifications and Experience:</strong></p><p><br></p><p><strong> </strong></p><ul><li>Bachelor's Degree in Mechanical Engineering.</li><li>4–7 years of relevant experience in busway/busduct design or power distribution systems.</li><li>Knowledge of busway products, technical specifications, and design requirements.</li><li>Must have experience in data center projects.</li><li>Experience in preparing technical tenders, BOMs, and engineering documentation.</li><li>Proficiency in AutoCAD and other relevant design tools.</li><li>Experience with Schneider Electric products or systems is an advantage.</li></ul><p><br></p>

<p>Tertiary-care, referral centre.</p><p>Reputation: Recognised as one of the leading healthcare institutions in Saudi Arabia and the Middle East.</p><p><br></p><p>As a Western-based international recruitment agency, we are contracted by this hospital group to represent nurses based in Europe, the UK, Australia, New Zealand and North America. If you do not hold a passport from one of these regions, this does not necessarily mean that you cannot apply; it simply means that you may need to apply through the authorised recruitment agent in your own territory.</p><p>Description<span style="white-space:pre"> </span>The Neonatal Intensive Care Unit (NICU) is a Level III referral center providing comprehensive service to premature infants and their families.</p><p><br></p><p>No. of Beds: 36</p><div><br></div><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Nursing.</li><li>Eligible for registration with Saudi Commission for Health Specialties.</li><li>Minimum of two (2) years of current clinical nursing experience in a tertiary hospital level 3 NICU.</li></ul>

<p>Dear Friend,</p><p><br>Greetings from... <strong>Zyagulf Information Technology, UAE</strong></p><p><br><strong>About us:</strong></p><p><strong>Zyagulf Information Technology</strong> is a global IT consulting and solutions provider that offers dynamic end to end business solutions to various enterprises with high quality of services in emerging technologies and an impressive command of industry expertise and leading technology capabilities with fully integrated on-site, off-site, offshore and blended delivery methodologies.</p><p><br><strong>Zyagulf</strong> recruits <strong>ITSM Service Desk Agent (L1 Support/L2 Support)</strong> with 2 to 4/4 to 6 years of Data Center Colocation & Connectivity Services, ITIL, and ITSM to one of our reputed clients located in Riyadh KSA. </p><br><p>Requirement: Employment: Direct Hire by our client Qualification: Any relevant IT degree Work Location: Riyadh KSA Experience: Min 2 to 4 years Skills: Service Support / Service Desk Agent: ITIL, ITSM, supporting customers in Saudi Arabia or the Middle East would be an advantage. Preferred Certification: ITIL Foundation, HDI / Certified Service Desk Analyst, CompTIA A+ or Network+ , Basic Data Center or IT infrastructure certification Joining Time: ASAP/ immediate / 15 to 20 days Domain: Data Center Colocation & Connectivity Services Nationality: Any Preferred : Already in KSA (Transferable IQAMA) Benefits: Family Status + Medical Insurance (Self + Spouse + Up to 3 Children)</p><p> Job Description:</p><p>Job Title: Service Support / Service Desk Agent – L1 Support/L2 Support</p><p>Function: Service Operations</p><p>Industry: Data Center Colocation & Connectivity Services</p><p>Role Purpose</p><ul><li><p>The Service Support / Service Desk Agent serves as the first point of contact for customers and internal stakeholders, providing professional first-line support for incidents, service requests, complaints, and general service enquiries.</p></li><li><p>The role is responsible for accurately logging, categorizing, prioritizing, tracking, and coordinating customer cases through the ITSM platform while ensuring timely communication and adherence to agreed SLAs. The Service Desk Agent will perform initial troubleshooting where applicable and escalate technical issues to the appropriate resolver groups for further investigation and resolution.</p></li><li><p>The role requires a strong customer-service mindset, effective communication skills, and adherence to ITIL and ISO 20000 service management practices.</p></li></ul><br><p>Key Responsibilities</p><ol><li><p>Service Desk & Customer Support</p></li></ol><ul><li><p>Act as the first point of contact for customers through phone, email, service portal, and other approved communication channels.</p></li><li><p>Provide professional and timely assistance for customer enquiries, incidents, service requests, and complaints.</p></li><li><p>Understand customer requirements and ensure cases are routed to the appropriate support or resolver teams when further technical assistance is required.</p></li><li><p>Maintain a customer-centric approach throughout the support lifecycle.</p></li></ul><ol><li><p>Incident & Service Request Management</p></li></ol><ul><li><p>Log, categorize, prioritize, and document all incidents and service requests accurately in the ITSM / Service Desk platform.</p></li><li><p>Perform initial assessment and basic troubleshooting based on approved procedures and knowledge articles.</p></li><li><p>Track incidents and service requests from initial reporting through resolution and closure.</p></li><li><p>Escalate unresolved or technically complex issues to the appropriate resolver groups.</p></li><li><p>Monitor open cases and follow up proactively to avoid SLA breaches.</p></li><li><p>Ensure customers receive regular and meaningful updates until resolution.</p></li><li><p>Validate resolution with customers where required before closing tickets.</p></li></ul><ol><li><p>Complaint Management</p></li></ol><ul><li><p>Receive, accurately record, and coordinate customer complaints.</p></li><li><p>Engage relevant internal teams and stakeholders for investigation and resolution.</p></li><li><p>Maintain professional communication with customers during escalations and challenging situations.</p></li><li><p>Follow up on outstanding actions and ensure complaints are progressed toward timely closure.</p></li></ul><ol><li><p>SLA & Service Quality Management</p></li></ol><ul><li><p>Monitor tickets against agreed response and resolution SLAs.</p></li><li><p>Prioritize cases based on severity, business impact, and established procedures.</p></li><li><p>Escalate potential SLA breaches to the relevant support teams or management.</p></li><li><p>Maintain accurate case records, including customer communications, troubleshooting activities, escalation details, and resolution information.</p></li></ul><ol><li><p>Knowledge Management</p></li></ol><ul><li><p>Develop and maintain working knowledge of supported services, customer environments, operational procedures, and Service Desk processes.</p></li><li><p>Use approved knowledge articles, templates, troubleshooting guides, and standard operating procedures.</p></li><li><p>Document recurring issues and resolutions to support knowledge-base improvement.</p></li><li><p>Identify gaps in existing documentation and recommend improvements.</p></li></ul><ol><li><p>Communication & Stakeholder Coordination</p></li></ol><ul><li><p>Coordinate effectively with internal technical teams, operational teams, suppliers, and other resolver groups.</p></li><li><p>Provide clear and concise updates regarding incident and service-request status.</p></li><li><p>Ensure proper shift handover for outstanding and priority cases.</p></li><li><p>Maintain professional phone, email, and electronic communication etiquette at all times.</p></li></ul><ol><li><p>Reporting & Documentation</p></li></ol><ul><li><p>Maintain complete and accurate ticket documentation within the ITSM platform.</p></li><li><p>Support the preparation of basic operational reports relating to:</p></li></ul><p>o Ticket volumes</p><p>o SLA performance</p><p>o Incident and service-request status</p><p>o Backlog and ageing</p><p>o Customer complaints</p><ul><li><p>Assist with documenting incident summaries, resolutions, procedures, and knowledge articles.</p></li></ul><ol><li><p>Compliance & Process Adherence</p></li></ol><ul><li><p>Follow established ITIL and ISO 20000 service management processes.</p></li><li><p>Comply with organizational policies, procedures, security requirements, and quality standards.</p></li><li><p>Ensure customer and organizational information is handled in accordance with applicable security and confidentiality requirements.</p></li><li><p>Participate in process improvement and service-quality initiatives.</p></li></ul><p>Qualifications & Experience</p><p>Education</p><ul><li><p>Bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or a related discipline.</p></li></ul><p>Experience</p><ul><li><p>2 to 4 years of experience in a Service Desk, Help Desk, Customer Technical Support, or IT Service Support environment.</p></li><li><p>Experience working with ITSM / ticketing platforms for incident and service-request management.</p></li><li><p>Experience in a customer-facing technical support environment is preferred.</p></li><li><p>Exposure to Data Center colocation and connectivity services is preferred.</p></li><li><p>Experience supporting customers in Saudi Arabia or the Middle East would be an advantage.</p></li></ul><p>Certifications</p><p>Preferred</p><ul><li><p>ITIL Foundation</p></li><li><p>HDI / Certified Service Desk Analyst or equivalent</p></li><li><p>CompTIA A+ or Network+ would be advantageous</p></li><li><p>Basic Data Center or IT infrastructure certification would be an advantage</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>The candidate who is selected for the project should be able to join in short notice.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Summary<p>Leads a rigorous research program; takes a cross functional and integrated role to work effectively with other research programs and effectively manages research staff provide opportunities for career growth and supervises PhD and master’s students.</p><br><br>Essential Responsibilities and Duties<br><ol><li>Leads and manage complex research studies and experimental Innovation &amp; Research projects.</li><li>Develops and publishes manuscripts in peer reviewed journals to disseminate research findings.</li><li>Develops and optimize scientific methodologies and protocols. And Analyses and interpret data to draw meaningful scientific conclusions.</li><li>Presents scientific results of projects in National and International Scientific meetings, and participates in Research Centre seminars.</li><li>Establish new research proposals and applies for funding and grant.</li><li>Supervises graduate students and trains other staff members.</li><li>Follows all laboratory safety rules and regulations.</li><li>Follows all Hospital’s related Policies and Procedures.</li><li>Participates in self and others' education, training and development, as applicable.</li><li>Performs other related duties as assigned.</li></ol><br>Education<p><span>Doctorate Degree PhD, DDS or equivalent degree in scientific discipline relevant to the research field is required.</span></p><br><br>Experience Required<p><span>Nine (9) years ofrelated experience is required.</span></p><br><br>Other Requirements(Certificates)<br><ul><li><span>Evidence of scholarly research accomplishment in the form of publications that have originality, novelty, significance, and impact in the field.</span></li><li><span>Role as principal investigator in at least three (3) fully completed research projects and two (2) on-going projects. </span></li><li><span>Presentations of at least five (5) of the following: Keynote lectures, invited presentations, and oral talks selected from meeting abstracts. </span></li><li><span>Academic involvement in education and training activities.</span></li></ul><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.</p><br><br>Job Description<br><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Telephone &amp; Communication Excellence:</strong></p><br><ul><li><p>Answer all incoming and internal calls promptly using the approved Fairmont greeting and etiquette standards.</p><br></li><li><p>Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.</p><br></li><li><p>Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.</p><br></li><li><p>Handle guest wake-up calls and special call requests accurately and punctually.</p><br></li></ul><p><strong>Guest Assistance &amp; Service Support:</strong></p><br><ul><li><p>Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.</p><br></li><li><p>Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.</p><br></li><li><p>Support service recovery by responding empathetically to guest concerns and escalating appropriately.</p><br></li></ul><p><strong>Emergency &amp; Safety Communication:</strong></p><br><ul><li><p>Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.</p><br></li><li><p>Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.</p><br></li><li><p>Maintain updated emergency contact lists and procedures.</p><br></li></ul><p><strong>Operational Accuracy &amp; Documentation:</strong></p><br><ul><li><p>Record and relay messages accurately and confidentially.</p><br></li><li><p>Maintain call logs, wake-up call records, and other required documentation.</p><br></li><li><p>Update and maintain internal extension lists and contact directories.</p><br></li></ul><p><strong>Standards, Brand &amp; Compliance:</strong></p><br><ul><li><p>Uphold Fairmont communication, grooming, and service etiquette standards at all times.</p><br></li><li><p>Maintain strict confidentiality regarding guest information and sensitive situations.</p><br></li><li><p>Ensure compliance with hotel policies, safety procedures, and data protection requirements.</p><br></li><li><p>Participate in service culture training and continuous development programs.</p><br></li></ul><br>Qualifications<br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><ul><li><p>Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred.</p><br></li><li><p>Diploma or certificate in Hospitality or related field is an advantage.</p><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><ul><li><p>Exceptional verbal communication and listening skills.</p><br></li><li><p>Clear, pleasant speaking voice with excellent diction.</p><br></li><li><p>Strong multitasking and time-management abilities.</p><br></li><li><p>High attention to detail and accuracy.</p><br></li><li><p>Ability to remain calm and professional under pressure.</p><br></li><li><p>Proficiency in telephone systems and basic computer applications.</p><br></li><li><p>Fluency in English required; additional languages are a strong advantage.</p><br></li></ul><p><strong>Personal Attributes:</strong></p><br><ul><li><p>Polished, courteous, and professional demeanor.</p><br></li><li><p>Discreet, trustworthy, and service-oriented.</p><br></li><li><p>Calm, composed, and confident in emergency situations.</p><br></li><li><p>Flexible to work shifts, including nights, weekends, and holidays.</p><br></li><li><p>Passion for luxury hospitality and guest satisfaction.</p><br></li></ul><br>Additional Information<br><br><ul><li>Strong understanding of ultra-luxury wellness concepts and brand alignment.</li><li>Experience in pre-opening operations, project coordination, and setup of wellness facilities is highly preferred.</li><li>Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.</li><li>A proactive, anticipatory approach with a strong sense of accountability and ownership.</li><li>Impeccable grooming and personal presentation aligned with luxury standards.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<strong>Job Description<br><br></strong>What if you could do the kind of work the world needs?<br><br>At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.<br><br>The Design Manager will be responsible for leading multidisciplinary design teams within Property and Buildings with a focus on the Data Centre sector.<br><br>The role requires leadership of integrated design teams across architecture, building engineering, specialist disciplines, infrastructure, utilities and master planning, ensuring coordinated, high-quality design solutions that meet client, regulatory and project requirements.<br><br>The successful candidate will manage the design team through all phases of delivery, ensuring objectives are achieved safely, efficiently, and in accordance with client requirements, quality standards, and business objectives.<br><br><strong>Responsibilities<br><br></strong><ul><li> Lead and manage the end-to-end design process for Data Centre design, from concept and feasibility to detailed design, tendering, and construction coordination. </li><li> Oversee and coordinate multidisciplinary teams across architecture, structural, MEP, ICT, life safety, Infrastructure and utility disciplines to ensure cohesive project delivery. </li><li> Serve as part of client interface team, supporting the project manager in managing communication, expectations, scope, schedule, and budget. </li><li> Champion design excellence and innovation, ensuring alignment with WSP’s global quality, digital, and sustainability standards. </li><li> Promote the integration of digital design tools and technologies (e.g., BIM, Revit, digital twins) to enhance collaboration and performance. </li><li> Manage project risks, design changes, and ensure timely approvals and documentation. </li><li> Monitor project progress and performance against agreed objectives and deliverables. </li><li> Support business development by contributing to proposals, presentations, and client engagement for future opportunities. </li><li> Provide guidance and mentorship to junior team members to strengthen technical and project delivery capabilities. </li><li> Facilitate design coordination across internal and externally appointed subconsultants and subject matter experts. </li><li> Support coordination with stakeholders, authorities, contractors, consultants, and other third parties </li><li> Support design assurance and technical governance processes. </li><li> Assist in securing necessary approvals, permits, and stakeholder agreements where required. </li><li> Review project deliverables to ensure adherence to quality standards and project requirements. <br><br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> Bachelor's degree in Engineering, Architecture, Engineering, or Project Management, or a related discipline. </li><li> Minimum 5 years of project / design management experience within a design practice. </li><li> Strong track record in managing complex, multidisciplinary Data Centre projects through all design stages. </li><li> Strong client-facing experience, preferably within a consultancy, engineering, or project delivery environment. </li><li> Solid understanding of multidisciplinary coordination, project delivery methodologies, and regional authority standards. </li><li> Proficiency in BIM and digital design tools (Revit, Navisworks, etc.). </li><li> Excellent stakeholder management, leadership, and communication skills. </li><li> Prior experience working with a data centre focused, multinational design or engineering consultancy is highly desirable. <br><br><br></li></ul><strong>Imagine a better future for you and a better future for us all. <br><br></strong>Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 70,000 employees, working together to make a difference in communities both close to home and around the world.<br><br><strong>With us, you can. Apply today.</strong>

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.<br><br>Your impact<br><br>Jacobs is seeking an experienced ICT/ELV Engineer to support the construction supervision of Hyperscale Data Center projects across the Middle East. The successful candidate will be responsible for overseeing the installation, integration, testing, and commissioning of ICT, telecommunications, and low-current systems supporting mission-critical operations.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Supervise ICT and telecommunications construction activities and ensure compliance with project specifications and standards.</li><li>Review contractor submissions, technical designs, shop drawings, testing procedures, and material submittals.</li><li>Monitor installation and testing of structured cabling, fiber optic networks, telecommunications systems, LAN/WAN networks, data hall connectivity infrastructure, and network equipment rooms.</li><li>Oversee implementation of DCIM systems, BMS interfaces, CCTV systems, access control systems, public address systems, and security infrastructure.</li><li>Coordinate ICT interfaces with electrical, mechanical, commissioning, and operational teams.</li><li>Support FAT, SAT, integrated systems testing, commissioning, and operational acceptance procedures.</li><li>Ensure all ICT systems are installed and documented in accordance with project requirements.<br><br><br></li></ul>Here's what you'll need<br><br><strong>Qualifications &amp; Experience Requirements<br><br></strong><ul><li>Bachelor's Degree in Telecommunications Engineering, ICT Engineering, Electronics Engineering, Computer Engineering, or related field.</li><li>BICSI RCDD, CCNA, CCNP, Data Center certifications, or equivalent qualifications preferred.</li><li>Minimum 8-10 years of ICT engineering experience.</li><li>Minimum 3-5 years of direct experience on Hyperscale Data Centers, Tier III/Tier IV Data Centers, or Mission-Critical Facilities.</li><li>Experience with structured cabling systems, fiber optic networks, security systems, data center connectivity infrastructure, DCIM, and integrated low-current systems.</li><li>Experience supporting ICT testing, integration, and commissioning activities.</li><li>Strong knowledge of ANSI/TIA, BICSI, IEC, ISO, and data center industry standards.<br><br><br></li></ul>From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.<br><br>With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.<br><br>No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.<br><br>Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.<br><br>Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.<br><br>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">GatherIn is seeking a Director of Operations to manage Content Operations, Contact Centers, and Quality as a unified unit. This full-time position is based in Riyadh, Riyadh Province, and involves owning the end-to-end operational KPI set, including customer satisfaction, complaints per reservation, guest rating, destination search conversion, occupancy of active listings, and unit activation. The goal is to ensure operational performance is a managed, forecastable input to growth.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Own the operational KPI tree and deliver monthly and annual targets for CSAT, complaints per 1,000 reservations, guest rating, destination search conversion rate, occupancy of active listings, and unit activation rate.</li> <li style="margin:0 0 6px;">Set, defend, and re-base targets with Strategy and the CSO, ensuring every KPI is instrumented, defined, and scoreable.</li> <li style="margin:0 0 6px;">Run the monthly Operations performance cycle and present results, causes, and actions to the Executive Committee.</li> <li style="margin:0 0 6px;">Manage Contact Center service levels, including first response time, first contact resolution, average resolution time, and reopened tickets.</li> <li style="margin:0 0 6px;">Restore and maintain first contact resolution at or above 80% through root-cause analysis, Agent enablement, and process redesign.</li> <li style="margin:0 0 6px;">Manage capacity, scheduling, quality monitoring, and outsourced service partners for Contact Centers.</li> <li style="margin:0 0 6px;">Reduce cost to serve per booking without compromising resolution quality.</li> <li style="margin:0 0 6px;">Oversee listing content completeness, photo quality, and destination content readiness.</li> <li style="margin:0 0 6px;">Scale proven content interventions across the destination portfolio.</li> <li style="margin:0 0 6px;">Set and enforce host content standards with clear controls and consequences.</li> <li style="margin:0 0 6px;">Manage the unit onboarding and activation journey, focusing on activation rate, time to activate, and time to first reservation with clear SLA.</li> <li style="margin:0 0 6px;">Collaborate with Commercial and Product teams to close the gap between activation and occupancy by ensuring destination readiness.</li> <li style="margin:0 0 6px;">Implement and manage the quality assurance framework across both guest and host journeys.</li> <li style="margin:0 0 6px;">Lead, develop, and structure the three functional teams, building capability and succession within them.</li> <li style="margin:0 0 6px;">Partner with the Product team on operational defects requiring product fixes, sorting and visibility, and claims.</li> <li style="margin:0 0 6px;">Collaborate with Data &amp; Analytics to address instrumentation gaps and automate departmental reporting.</li> <li style="margin:0 0 6px;">Transform the team into a center of operational excellence.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Bachelor’s degree; a postgraduate qualification is an advantage.</li> <li style="margin:0 0 6px;">Ten or more years of experience in operations, including five or more years leading multi-function or multi-site teams within a marketplace or e-commerce platform.</li> <li style="margin:0 0 6px;">Proven track record in improving contact-center service levels, demonstrated by enhancements in first contact resolution, response time, and resolution time.</li> <li style="margin:0 0 6px;">Experience as a numerate operator who manages a KPI tree, sets targets, runs a monthly performance cycle, and presents performance data to executive audiences.</li> <li style="margin:0 0 6px;">Experience as a transformation leader.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Core Behavioral Competencies</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Accountability:</strong> Takes ownership of results rather than just activities.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Operational Rigour:</strong> Prioritizes root cause analysis before implementing remedies and measures outcomes both before and after interventions.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">People Leadership:</strong> Develops function leads into effective owners of their respective areas.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Cross-functional Influence:</strong> Capable of ensuring fixes are prioritized outside of their direct reporting line.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Preferred Qualifications</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">KSA or GCC market experience within a digital platform.</li> <li style="margin:0 0 6px;">Exposure to Lean, Six Sigma, DMAIC, or an equivalent process-improvement discipline.</li> <li style="margin:0 0 6px;">Experience introducing automation or AI-assisted tooling into a contact center environment.</li> </ul>

<p>Leverage your abilities and join the dynamic team of a leading technology and engineering solutions company providing Digital Twin, PANO RM360 Cameras, Command Centre, BIM/CAD, SCADA, and IoT solutions. The Sales Specialist will be responsible for developing government and major corporate accounts, identifying new B2B opportunities, building strong client relationships, and supporting the conversion of qualified opportunities into confirmed orders. The role requires strong communication and client-facing skills, with the ability to understand and effectively communicate technical solutions to customers. Location: Al-Riyadh Key Accountabilities Identify and approach government and corporate decision-makers to develop new business opportunities. Develop new B2B accounts and maintain strong relationships with existing and potential clients. Generate, qualify, and manage sales opportunities while building a strong sales pipeline. Conduct customer meetings, product demonstrations, and Command Centre tours. Learn and effectively communicate the company s technical solutions to customers. Support business development activities and contribute to converting opportunities into confirmed orders. Monitor customer engagement, sales activities, and pipeline development to achieve business objectives.</p><p><strong>Desired Candidate Profile</strong></p><p>0-1 Year of experience is required. An educational background in Science, Information Technology, Computer Science, or a related technical field is preferred. Strong communication and client-facing abilities. Good English and Arabic communication skills; Hejazi Arabic is preferred. Good presentation and PowerPoint skills. Ability to understand and communicate technical solutions effectively. Candidates with B2B Sales experience, particularly in IT, Digital Twin, Automation, SCADA, BIM/CAD, or Government Sales, are highly valued.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Leverage your abilities and join the dynamic team of a leading <strong>technology and engineering solutions company</strong> providing Digital Twin, PANO RM360 Cameras, Command Centre, BIM/CAD, SCADA, and IoT solutions.</p><br><p>The <strong>Sales Specialist</strong> will be responsible for developing government and major corporate accounts, identifying new B2B opportunities, building strong client relationships, and supporting the conversion of qualified opportunities into confirmed orders. The role requires strong communication and client-facing skills, with the ability to understand and effectively communicate technical solutions to customers.</p><br><p>Location: Al-Riyadh</p><br><strong>Key Accountabilities</strong><ul><li>Identify and approach government and corporate decision-makers to develop new business opportunities.</li><li>Develop new B2B accounts and maintain strong relationships with existing and potential clients.</li><li>Generate, qualify, and manage sales opportunities while building a strong sales pipeline.</li><li>Conduct customer meetings, product demonstrations, and Command Centre tours.</li><li>Learn and effectively communicate the company’s technical solutions to customers.</li><li>Support business development activities and contribute to converting opportunities into confirmed orders.</li><li>Monitor customer engagement, sales activities, and pipeline development to achieve business objectives.</li></ul><strong>Knowledge, Skills, and Experience</strong><ul><li>0-1 Year of experience is required.</li><li>An educational background in Science, Information Technology, Computer Science, or a related technical field is preferred.</li><li>Strong communication and client-facing abilities.</li><li>Good English and Arabic communication skills; Hejazi Arabic is preferred.</li><li>Good presentation and PowerPoint skills.</li><li>Ability to understand and communicate technical solutions effectively.</li><li>Candidates with B2B Sales experience, particularly in IT, Digital Twin, Automation, SCADA, BIM/CAD, or Government Sales, are highly valued.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Drive lead conversion by setting appointments, qualifying prospects, and coordinating follow-up to maximize booked meetings and improve conversion rates.</p><p>Key Performance Indicators:</p><ul><li>Book qualified appointments daily</li><li>Increase lead-to-appointment conversion rate</li><li>Improve show-up and reschedule rates</li><li>Maintain accurate CRM lead tracking</li><li>Achieve weekly outreach and call targets</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven appointment setting or sales development experience</li><li>Experience with lead qualification and sales scripts</li><li>Working knowledge of CRM systems (e.g., Salesforce)</li><li>Ability to hit targets in outbound calling environments</li><li>Strong communication and persuasion skills</li><li>CRM proficiency (Salesforce, HubSpot)</li><li>Experience with dialer and call tracking tools</li><li>Skilled use of email/sequence tools (e.g., Salesloft)</li><li>Ability to use conversion analytics to optimize performance</li><li>Demonstrated persuasive communication, active listening, and resilience</li><li>Strong time management and accountability in a target-driven environment</li><li>Coaching mindset to continuously improve processes and outreach</li></ul>

<br><p>Riyadh Data Center Construction Project – Requirements</p><p><strong>Project Location:</strong> approximately 100 km from Riyadh, KSA</p><p><strong>Key Requirement:</strong></p><ul><li><p>Candidates must have prior <strong>Data Center Design experience</strong>.</p></li><li><p>Preference will be given to candidates <strong>currently residing in KSA</strong>.</p></li><li><p>Candidates should have a <strong>Transferable Iqama</strong>.</p><br></li></ul><p>1. Electrical Lead</p><p><strong>Function:</strong> Design & Engineering<br><strong>Specialization:</strong> Electrical<br><strong>Nationality Preferred:</strong> Indian / Middle Eastern / Any<br><strong>Experience:</strong> 10–15 years<br><strong>Budget:</strong> SAR 20,240 per month</p><br><p>2. Electrical Engineer</p><p><strong>Function:</strong> Design & Engineering<br><strong>Specialization:</strong> Electrical<br><strong>Nationality Preferred:</strong> Indian / Middle Eastern / Any<br><strong>Experience:</strong> 5–7 years<br><strong>Budget:</strong> SAR 13,200 per month</p><br><p>3. Mechanical Lead</p><p><strong>Function:</strong> Design & Engineering<br><strong>Specialization:</strong> Mechanical<br><strong>Nationality Preferred:</strong> Indian / Middle Eastern / Any<br><strong>Experience:</strong> 10–15 years<br><strong>Budget:</strong> SAR 20,240 per month</p><br><p>4. Mechanical Engineer</p><p><strong>Function:</strong> Design & Engineering<br><strong>Specialization:</strong> Mechanical<br><strong>Nationality Preferred:</strong> Indian / Middle Eastern / Any<br><strong>Experience:</strong> 5–7 years<br><strong>Budget:</strong> SAR 13,200 per month</p><br><p>5. ELV Engineer</p><p><strong>Function:</strong> Design & Engineering<br><strong>Specialization:</strong> ELV<br><strong>Nationality Preferred:</strong> Indian / Middle Eastern / Any<br><strong>Experience:</strong> 8–10 years<br><strong>Budget:</strong> SAR 13,200 per month</p><p><strong>Desired Candidate Profile</strong></p><p>Pls refer above</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB TITLE</span></strong><span><br><span>Customer Care Representative | MAF LifeStyle | Customer Care</span><br><strong><span>ROLE SUMMARY</span></strong><br><span>Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.</span><br><strong><span>ROLE PROFILE</span></strong></span></p><br><br><ul><li><span>Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager</span></li><li><span>Process all customer requests accurately and efficiently. </span></li><li><span>Focus on meeting the customer’s expectations by utilizing all resolution options,</span></li><li><span>Communicate pertinent information to all Contact Center associates. </span></li><li><span>Communicate effectively and efficiently with all company associates and business contacts. </span></li><li><span>Actively participate in regular team meetings and leadership meetings, as required. </span></li><li><span>Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.</span></li></ul><p><span><br><strong><span>REQUIREMENTS</span></strong><br></span></p><br><br><ul><li><span>High School Certificate</span></li><li><span>Retail or sales background</span></li><li><span>English &amp; Arabic speaker</span></li><li><span>Minimum 1 year of experience in Customer services</span></li></ul> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><strong>Job Overview</strong></p><p>The Data Center ELV Engineer is responsible for managing and maintaining Extra Low Voltage (ELV) systems, including Building Management System (BMS), Electrical Power Monitoring System (EPMS), fire Alarms, Access Control, Public Address and LAN infrastructure. This role involves supervising ELV, BMS, EPMS, and LAN technicians, ensuring system reliability, security, and compliance with operational standards. The engineer will work closely with the Facility Manager to support critical infrastructure and optimize system performance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>ELV Systems Management</strong></li><li>Oversee operation and maintenance of ELV systems such as access control, CCTV, fire alarm, and structured cabling.</li><li>Ensure proper functioning of BMS and EPMS for monitoring and controlling data center environment and electrical systems.</li><li>Manage LAN infrastructure supporting facility operations and monitoring systems.</li><li><strong>Supervision &amp; Team Leadership</strong></li><li>Lead and supervise ELV, BMS, EPMS, and LAN technicians in daily operations and maintenance tasks.</li><li>Assign work orders, monitor progress, and ensure adherence to safety and security protocols.</li><li>Provide technical guidance and training to technicians.</li><li><strong>Preventive &amp; Corrective Maintenance</strong></li><li>Develop and implement preventive maintenance schedules for ELV and monitoring systems.</li><li>Respond to system faults and coordinate corrective actions promptly.</li><li><strong>Compliance &amp; Security</strong></li><li>Ensure compliance with local regulations, company policies, and industry standards for ELV systems.</li><li>Maintain cybersecurity measures for LAN and monitoring systems.</li><li><strong>Reporting &amp; Documentation</strong></li><li>Prepare detailed reports on system performance, incidents, and maintenance activities.</li><li>Maintain accurate documentation of network diagrams, system configurations, and test results.</li><li>Provide monthly and quarterly reports to the Facility Manager on ELV infrastructure status and improvement plans.</li><li><strong>Project Support</strong></li><li>Assist in design, integration, and commissioning of ELV systems for data center expansions or upgrades.</li><li>Coordinate with vendors for equipment procurement and installation.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in Electrical/Electronics Engineering, IT, or related field.</li><li>Minimum 3–5 years of experience in ELV systems within data centers or critical facilities.</li><li>Strong knowledge of BMS, EPMS, access control, CCTV, fire alarm systems, and LAN infrastructure.</li><li>Familiarity with network protocols and cybersecurity best practices.</li><li>Certifications such as CDCP, CCNA, or equivalent are preferred.</li></ul><p><br></p><p><strong>Skills</strong></p><ul><li>Leadership and team management.</li><li>Strong troubleshooting and analytical skills.</li><li>Knowledge of ELV standards and risk mitigation.</li><li>Excellent reporting and documentation abilities.</li></ul><p><br></p>

<p>Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector. The Director of the Direct Hajj Business Center is responsible for the end-to-end leadership, strategic direction, operational readiness and successful delivery of the Direct Hajj business model. The role leads an integrated, multi-functional operating environment covering strategy, planning, operations, programs and projects, stakeholder management, pilgrim services, service-provider management, digital enablement, governance, performance management, risk, crisis management and continuous improvement. Key Accountabilities Lead the strategy, operating model and overall performance of the Direct Hajj Business Center . Develop and execute integrated Hajj plans covering operations, services, resources, timelines and seasonal readiness. Oversee the end-to-end pilgrim journey and ensure effective coordination across all operational touchpoints. Lead cross-functional teams, programs and strategic initiatives to ensure timely and effective execution. Manage relationships with government entities, participating countries, regulators, partners and service providers. Oversee service-provider performance, contractual commitments, SLAs and service quality. Lead operational risk, crisis management and business continuity planning, particularly during peak Hajj periods. Monitor budgets, resources, KPIs and operational performance, and ensure corrective actions are implemented when required. Drive digital transformation, systems integration and data-driven decision-making across the Center. Lead continuous improvement initiatives to enhance operational efficiency, stakeholder alignment and the overall pilgrim experience.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Knowledge, Skills, and Experience We Are Looking For:</strong> 20+ years of progressive professional experience , particularly within complex, multidisciplinary operational environments. Significant senior leadership experience managing large teams, departments, programs and strategic or operational initiatives. Deep, demonstrable experience within the Hajj and Umrah ecosystem . Strong practical knowledge of the Direct Hajj model . Experience working with participating countries, country representatives, government entities, regulators, service providers and other Hajj stakeholders. Strong exposure to Hajj-season operations, including the Holy Sites and peak operational periods. Demonstrated experience in strategy execution, operational planning, program and project management. Experience managing complex service-delivery ecosystems and multiple third-party providers. Experience in operational risk, crisis management, business continuity and high-pressure decision-making. Experience managing budgets, resources, operational performance and KPIs. Experience leading digital-transformation or systems-integration initiatives. Experience in international and multicultural operating environments is highly preferred.</p>

<div><div><div><div><br> </div> </div> </div> </div> <div> <div> Description and Requirements<br></div> </div> <div> <div> <div> <div> <div> </div> <div> <br> </div>Lenovo is looking for a Technical Sales Specialist for our infrastructure solutions portfolio, which includes servers, storage, and software defined infrastructure. This role will mainly focus on SMB sector.<div> <br> </div> <div>In this role, you will employ your interpersonal skills with CTOs, IT decision makers, Lenovo pre-sales and sales teams, end customers, partners, and ISVs to bring value to our customers. Your objectives will be in the development of infrastructure solutions opportunities through the sales cycle, from understanding customer business and technical requirements, building the solution architecture, and bringing the opportunity up to a close by demonstrating customer value.</div> <div> <br> </div> <div> <strong>What will you do:</strong> </div> <div> <ul> <li>Trusted Advisor Role: Define and identify IT Data Centre and Storage projects, acting as a trusted advisor to customers and the Lenovo seller team.</li> <li>Pipeline Development: Help develop pipelines for new Server, Software Defined Infrastructure, and Storage business.</li> <li>Customer Relationships: Grow and maintain relationships with technical communities within customers and partners, up to CTO level.</li> <li>Technology Updates: Keep customers informed about relevant new technologies and innovations.</li> <li>Solution Configurations: Produce configurations across multiple solutions, collaborating with product and technical communities, sales teams, and business partners to support and win business.</li> <li>Cross-team collaboration: Working with data centre partners, prepare RFI and RFP responses, present solutions, conduct proofs of concept, and create and deliver training to the partner community</li> </ul> <div> <br> </div> </div> <div> <strong>What you bring:</strong> </div> <div> <ul> <li>5+ years of experience in a technical sales position in information technologies field</li> <li>Technical Pre-Sales Experience from an Enterprise Server/IT Vendor, Distributor, or Partner environment with previous technical pre-sales positions.</li> <li>Customer Infrastructure Understanding: Gather information to accurately understand customer technology infrastructure and propose complex Lenovo solution</li> <li>Data Centre Solutions Delivery: Experience working directly with end-user customers in delivering infrastructure solutions.</li> <li>Technical Expertise: Thorough understanding of architecture, design, and implementation of modern IT systems and cloud infrastructures, including storage solutions and their interactions with converged and hyperconverged solutions, and operating systems.</li> <li>Ability to produce configurations across solutions for financial services, collaborating with product specialists, technical communities, sales teams, and business partners to support and win business.</li> </ul> </div> <div><br></div></div></div></div></div><div><div><div><div><div> </div> </div> </div> </div> </div>

<strong>Job Description<br><br></strong>WSP in the Middle East is seeking an experienced Data Centre Construction Manager to lead the delivery of a major mission-critical data centre project in Saudi Arabia. The successful candidate will oversee all on-site construction activities across Civil, Structural, Architectural, MEP, ICT, ELV, and associated infrastructure works, ensuring delivery to the highest standards of safety, quality, programme, and cost control.<br><br>This is a site-based supervision role, focused on overseeing construction delivery, ensuring quality, compliance, and coordination of all MEP systems from mobilisation through commissioning and handover. This is a full-time site-based role, with the project located approximately 80 km from Riyadh. Regular on-site presence is required.<br><br><strong>Responsibilities<br><br></strong><ul><li>Lead the construction delivery of a large-scale Data Centre project.</li><li>Manage and coordinate multidisciplinary construction teams covering Civil, Structural, Architectural, Mechanical, Electrical, ICT and ELV disciplines.</li><li>Interface with clients, consultants, contractors, subcontractors and project stakeholders to ensure successful project execution.</li><li>Drive site operations in line with project programme, budget, quality and safety objectives.</li><li>Review construction methodologies, site logistics, work sequencing and resource planning.<br><br><br></li></ul><strong>Project Controls &amp; Reporting<br><br></strong><ul><li>Prepare and review daily, weekly and monthly progress reports.</li><li>Monitor project schedules, milestones, productivity and key performance indicators.</li><li>Identify risks, mitigation measures and recovery strategies.</li><li>Provide regular progress updates to senior management and project stakeholders.<br><br><br></li></ul><strong>Team Leadership &amp; Coordination<br><br></strong><ul><li>Lead and manage large multidisciplinary site teams.</li><li>Coordinate activities across all construction disciplines to ensure seamless project delivery.</li><li>Facilitate effective communication and coordination between engineering, procurement, construction and commissioning teams.</li><li>Mentor and develop site engineers, supervisors and construction personnel.<br><br><br></li></ul><strong>Procurement &amp; Material Management<br><br></strong><ul><li>Support procurement planning and construction package reviews.</li><li>Coordinate with procurement teams on critical equipment and long-lead items.</li><li>Review material submittals, technical submissions and shop drawings.</li><li>Ensure timely approval and delivery of materials required for construction activities.<br><br><br></li></ul><strong>Design &amp; Technical Interface<br><br></strong><ul><li>Work closely with design teams to resolve technical and design-related issues.</li><li>Participate in design reviews and constructability workshops.</li><li>Provide construction input during design development and implementation phases.</li><li>Support value engineering initiatives to optimise cost, programme and constructability.<br><br><br></li></ul><strong>Testing, Commissioning &amp; Handover<br><br></strong><ul><li>Oversee testing and commissioning activities across all systems including Mechanical, Electrical, ICT and ELV.</li><li>Coordinate integrated systems testing and commissioning programmes.</li><li>Ensure all systems are commissioned in accordance with project specifications and client requirements.</li><li>Manage punch lists, defect resolution and final handover processes.</li><li>Work closely with commissioning managers, specialist vendors and operations teams.<br><br><br></li></ul><strong>Quality, HSE &amp; Compliance<br><br></strong><ul><li>Champion a strong Health, Safety and Environmental culture across the project.</li><li>Ensure compliance with project quality standards, HSE requirements and local regulations.</li><li>Lead quality inspections, audits and corrective action programmes.</li><li>Promote best practices across all construction activities.<br><br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor’s degree in Mechanical, Electrical or Civil Engineering or a related discipline.</li><li>Minimum 15+ years of construction management experience.</li><li>Proven track record delivering large-scale Data Centre, Mission Critical or Complex Infrastructure Projects.</li><li>Strong experience managing multidisciplinary construction teams across Civil, Structural, MEP, ICT and ELV works.</li><li>Demonstrated experience in testing, commissioning and project handover.</li><li>Strong stakeholder management, leadership and communication skills.</li><li>Experience working on remote project sites and fast-paced construction environments.<br><br><br></li></ul>Imagine a better future for you and a better future for us all.<br><br>Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.<br><br><strong>With us, you can</strong> <strong>. Apply today.</strong>

<p><strong>Who You'll Work With</strong></p><p>Arista has an exciting opportunity for a Major Account Manager based in Saudi Arabia, preferably Riyadh. The candidate must have experience selling networking solutions into Enterprise clients and working with partners. We are especially interested in new business specialists who have a strong network of connections in the Enterprise and Data Center networking space ideally having competed against Arista or one of our major competitors in the recent past.</p><p>You will have gained experience in a similar environment and will have vertical or territory experience of networking and or data center technologies.</p><p>If you thrive in a challenging, results-oriented, and rewarding environment, take a closer look at Arista Networks. Team up with the world leader and this game-changing SDN technology to achieve your own ambitious goals! If you are passionate about networking technologies and demonstrate a competitive spirit for winning new opportunities and landing new accounts, Arista is for you. In summary, the Major Account Manager is an extroverted and forceful visionary who targets large organizations in need of new networking solutions.</p><p><strong>What You'll Do</strong></p><ul><li>The Major Account Manager will be responsible for consultative selling and solution development efforts that best address large enterprise customer needs within a small list of targeted Global 2000 Organizations.</li><li>You will identify, develop and close sales opportunities across the Arista product portfolio including Data Centre and Campus Networking platforms including our Cloud based WI-FI and POE switches. In addition, the product portfolio includes the Arista Routing Platform, Cloud Vision (network automation &amp; telemetry), and our DMF Fabric Monitoring, NDR, Endpoint and AI-driven Network Identity Management solutions.</li><li>Establishing productive, professional relationships with key personnel in assigned agencies.</li><li>Creating and executing targeted account plans in concert with partner managers and sales engineering team.</li><li>Establish customer demand through pre-engagement planning, research, and solution alignment to mission.</li><li>Manage and align year 1 to year 3 business priorities across a named account territory.</li><li>Create a marketing plan aligned with named accounts and territory.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>You are a driven sales leader with a proven track record of pursuing and closing large big bet deals within large enterprise organizations. You will posses:</p><ul><li>Saudi citizenship is essential.</li><li>A minimum of 10+ years of Sales experience with a focus on developing relationships with Global 2000 Organizations.</li><li>Working knowledge of selling networking equipment (Router, Switch, SDN, SD-WAN, Campus Networks, Network Virtualization, NFV,), data center, and/or network automation solutions are prerequisites.</li><li>Previous experience working for another network vendor or integrator is essential.</li><li>Fluency in both Arabic and English is essential.</li><li>BS/CS/CE technical degree required.</li><li>You will be currently residing in Saudi Arabia with current customer knowledge and contacts within the region.</li><li>Demonstrated history of consistent sales achievement over target.</li><li>Consistent track record for developing new business and managing a complex sales cycle, from generating leads to closing deals.</li><li>Core Domain knowledge of networking solutions, network routers/switches and selling into Enterprise environments.</li><li>Demonstrated success with CXO and multi-level selling.</li><li>Highly motivated professional with excellent communication and interpersonal skills.</li><li>Strong customer service orientation and ability to develop and maintain relationships.</li><li>Knowledge of competitive products, solutions, and services.</li><li>Professional in appearance with solid business acumen and the ability to present and negotiate.</li><li>Strong time management, ability to multi-task, takes initiative and follows through.</li><li>Desire and ability to move into a leadership position as the business grows.</li><li>Strong work ethic and commitment to integrity.</li></ul>