Call Center Jobs - Riyadh Saudi

<h3>About the Role</h3><p>Mohammed Mansour Al-Rumaih (MMR KSA) is seeking an <strong>ELV Technician</strong> to join their team in Riyadh, Saudi Arabia. This full-time role involves the installation, operation, and maintenance of Extra Low Voltage (ELV) systems within a data center environment. The technician will work under the supervision of an Electrical Engineer to ensure system reliability, security, and compliance with operational standards.</p><h3>Key Responsibilities</h3><ul><li>Monitor and maintain ELV systems, including access control, CCTV, fire alarm integration, and structured cabling.</li><li>Support Building Management System (BMS) and Electrical Power Monitoring System (EPMS) connectivity for electrical and mechanical systems.</li><li>Perform scheduled preventive maintenance on ELV devices and cabling infrastructure.</li><li>Respond promptly to ELV system faults and escalate complex issues to the Electrical Engineer.</li><li>Assist in installing and commissioning ELV systems during upgrades or expansions.</li><li>Ensure proper labeling, routing, and termination of cables according to established standards.</li><li>Follow safety protocols and ensure compliance with company standards and local regulations.</li><li>Maintain cybersecurity measures for ELV and monitoring systems.</li><li>Maintain accurate records of maintenance activities, configurations, and incidents.</li><li>Report system status and work completion to the Electrical Engineer.</li></ul><h3>Required Qualifications and Experience</h3><ul><li>A minimum of <strong>2-5 years of experience</strong> in ELV systems.</li><li>Proven experience with access control, CCTV, fire alarm interfaces, structured cabling, and monitoring platforms.</li><li>Familiarity with data center environments is preferred.</li></ul><h3>Skills and Competencies</h3><ul><li>Strong technical skills in ELV system installation, operation, and maintenance.</li><li>Ability to diagnose and troubleshoot system faults effectively.</li><li>Adherence to safety protocols and operational standards.</li><li>Proficiency in maintaining accurate documentation and reporting.</li><li>Ability to work collaboratively under supervision.</li></ul><h3>Work Environment</h3><p>This is a full-time position based in Riyadh, Saudi Arabia, requiring on-site presence within a data center. The role involves working closely with an Electrical Engineer and adhering to strict operational and safety guidelines.</p>

<p><strong>Job Overview</strong></p><p>The Data Center IT/OT Technician is responsible for supporting and maintaining Extra Low Voltage (ELV) systems, Building Management System (BMS), Electrical Power Monitoring System (EPMS), and LAN infrastructure within the data center. This role ensures reliable operation of monitoring, control, and communication systems that bridge IT and Operational Technology (OT). The technician works under the supervision of the ELV Engineer to maintain uptime, security, and compliance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>System Operation &amp; Maintenance</strong></li><li>Perform routine checks and maintenance on ELV systems (CCTV, access control, fire alarm).</li><li>Support BMS and EPMS monitoring and troubleshooting activities.</li><li>Maintain LAN connectivity for facility monitoring and control systems.</li><li><strong>Technical Support</strong></li><li>Assist in diagnosing and resolving faults in ELV, BMS, EPMS, and network systems.</li><li>Provide first-level support for IT/OT integration issues.</li><li><strong>Preventive &amp; Corrective Maintenance</strong></li><li>Execute preventive maintenance schedules for ELV and monitoring systems.</li><li>Respond promptly to alarms and incidents, ensuring minimal downtime.</li><li><strong>Compliance &amp; Security</strong></li><li>Follow cybersecurity protocols for OT systems and LAN infrastructure.</li><li>Ensure adherence to safety and operational standards.</li><li><strong>Documentation &amp; Reporting</strong></li><li>Maintain accurate records of maintenance activities, system configurations, and incident logs.</li><li>Report system status and issues to the ELV Engineer regularly.</li><li><strong>Project Assistance</strong></li><li>Support installation, testing, and commissioning of ELV and monitoring systems during upgrades or expansions.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Diploma or Bachelor’s degree in IT, Electronics, Electrical Engineering, or related field.</li><li>2–3 years of experience in ELV systems, BMS, EPMS, or IT/OT environments.</li><li>Basic knowledge of networking, structured cabling, and monitoring systems.</li><li>Familiarity with data center standards and best practices.</li></ul><p><br></p><p><strong>Skills</strong></p><ul><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of ELV systems and network fundamentals.</li><li>Ability to work under pressure and in critical environments.</li><li>Good documentation and communication skills.</li></ul><p><br></p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Opportunity</h3> <p style="margin:0 0 12px; ************;">Nextwo Co. is seeking an <strong style="font-weight:700;">IT Security &amp; Cybersecurity Operations Team Lead</strong> to join our team in Riyadh, Saudi Arabia. This full-time role is central to our efforts in strengthening cyber defense and driving security operations. We are looking for a leader with strong hands-on expertise to manage our Security Operations Center (SOC) team.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Focus</h3> <p style="margin:0 0 12px; ************;">The primary purpose of this position is to lead and enhance our cybersecurity operations. The role is distinctly <strong style="font-weight:700;">operations-focused</strong>, requiring a proactive approach to managing security processes and technologies rather than primarily engaging in deep security analysis. The Team Lead will be instrumental in ensuring the effectiveness and continuous improvement of our cyber defense capabilities.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Lead the day-to-day operations of the Security Operations Center (SOC).</li> <li style="margin:0 0 6px;">Manage and mentor SOC Analysts and Security Engineers.</li> <li style="margin:0 0 6px;">Oversee security monitoring, incident response, and threat detection activities.</li> <li style="margin:0 0 6px;">Ensure optimal performance of enterprise security technologies.</li> <li style="margin:0 0 6px;">Drive continuous improvement of SOC processes, playbooks, and operational readiness.</li> <li style="margin:0 0 6px;">Collaborate with Infrastructure, Network, Cloud, and Risk teams to strengthen the organization's security posture.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Saudi national.</li> <li style="margin:0 0 6px;">7+ years of experience in Network Security &amp; Cybersecurity Operations.</li> <li style="margin:0 0 6px;">Proven experience leading a Security Operations Center (SOC) or Cybersecurity Operations team.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Essential Technical Skills</h3> <p style="margin:0 0 12px; ************;">Candidates must possess strong hands-on experience with the following:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Next-Generation Firewalls (Palo Alto, Fortinet, Check Point).</li> <li style="margin:0 0 6px;">SIEM Platforms (Microsoft Sentinel, Splunk, QRadar, ArcSight).</li> <li style="margin:0 0 6px;">IDS/IPS, WAF, VPN, EDR/XDR solutions.</li> <li style="margin:0 0 6px;">Enterprise Network Security Architecture.</li> <li style="margin:0 0 6px;">Incident Response &amp; Threat Hunting methodologies.</li> <li style="margin:0 0 6px;">Security Frameworks (NIST, ISO 27001, MITRE ATT&amp;CK).</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Leadership and Interpersonal Attributes</h3> <p style="margin:0 0 12px; ************;">The successful candidate will demonstrate excellent leadership, communication, and stakeholder management skills to effectively guide the team and collaborate across departments. This role requires a professional who can drive operational excellence and foster a strong security culture.</p>

<h3>About the Role</h3><p>Astek is seeking a Cloud Engineer to join our team in Riyadh, Saudi Arabia. This full-time role involves managing, securing, and optimizing cloud infrastructure and services for one of our clients. The Cloud Engineer will contribute to maintaining system reliability and cost-effectiveness while supporting business applications and digital transformation initiatives.</p><h3>Key Responsibilities</h3><ul><li>Deploy, manage, and maintain public, private, or hybrid cloud environments.</li><li>Administer cloud resources, including virtual machines, storage, networking, backups, and disaster recovery.</li><li>Monitor cloud performance, availability, and reliability; troubleshoot incidents and service disruptions.</li><li>Implement cloud security controls, policies, identity management, and access controls in collaboration with IT Security teams.</li><li>Automate provisioning and configuration using Infrastructure as Code (IaC) tools.</li><li>Support migrations from on-premises environments to the cloud.</li><li>Maintain cloud documentation, operational procedures, and technical standards.</li><li>Optimize resource utilization and costs through capacity planning and continuous improvement.</li><li>Address audit and compliance observations with timely corrective actions.</li><li>Participate in on-call support rotations, including off-hours.</li></ul><h3>Qualifications and Experience</h3><ul><li>Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</li><li>4–7 years of experience in IT infrastructure and cloud administration.</li><li>Hands-on experience managing IT infrastructure and cloud services.</li><li>Technical knowledge of Microsoft Azure and/or Google Cloud Platform (GCP).</li><li>Relevant certifications, such as Microsoft Azure Administrator or Google Cloud Professional Cloud Engineer, are an advantage.</li></ul><h3>Required Skills</h3><ul><li>Strong problem-solving, analytical, communication, and stakeholder-management skills.</li><li>Ability to work under pressure during critical incidents and participate in on-call rotations.</li><li>Project coordination skills.</li><li>Commitment to continuous learning and innovation.</li></ul><h3>Work Type</h3><p>This is a full-time position based in Riyadh, Saudi Arabia, requiring participation in on-call support rotations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><strong><em>Group overview:</em></strong></span></p><br> <p><span>Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries.</span></p><br> <p><span><span><strong>alfanar</strong></span><strong>&nbsp;is involved in:</strong></span></p><br> <ul> <li><span>Electrical, Electromechanical and Civil Engineering Construction</span></li> <li><span>Manufacturing and Marketing Electrical Construction Products</span></li> <li><span>Allied Engineering Services</span></li> </ul> <p><span><strong>Our Main Divisions:</strong></span></p><br> <ul> <li><span>alfanar electric</span></li> <li><span>alfanar Construction</span></li> <li><span>alfanar Building Systems</span></li> </ul> <p><span><strong><u>alfanar electric</u></strong></span></p><br> <p><span>alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.</span></p><br> <p><span><strong>alfanar electric operates industries in:</strong></span></p><br> <ul> <li><span>Riyadh and Jubail, Saudi Arabia</span></li> <li><span>Dubai, UAE</span></li> <li><span>London, UK</span></li> </ul> <p><span>alfanar has a development and engineering center in Chennai, India.</span></p><br> <p><span><strong>Industrial Complex, Riyadh</strong></span></p><br> <p><span>The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.</span></p><br> <p><span>Spread across 700,000 square meters, the Complex houses alfanar’s facilities.</span></p><br> <p><span>The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.</span></p><br>Job Purpose <br><p>To ensure the reliability, availability, and safe operation of mechanical production equipment through effective preventive and corrective maintenance, troubleshooting, root-cause analysis, and continuous improvement, while minimizing downtime and optimizing maintenance costs.<br>&nbsp;</p><br><br><br>Key Accountability Areas <br><p>Maintenance Execution &amp; Technical Support:</p><br> <ul> <li>Troubleshoot and resolve mechanical, hydraulic, and pneumatic equipment breakdowns.</li> <li>Provide technical support during critical breakdowns to minimize downtime.</li> <li>Coordinate with OEMs and suppliers for technical support, repairs, and spare parts.</li> </ul> <p>Preventive &amp; Predictive Maintenance:</p><br> <ul> <li>Develop and execute preventive maintenance plans, inspections, and checklists.</li> <li>Monitor equipment condition and identify potential failures.</li> <li>Analyze recurring failures and implement corrective and preventive actions.</li> <li>Maintain accurate maintenance and equipment records.</li> </ul> <p>Spare Parts &amp; Technical Support:</p><br> <ul> <li>Identify critical spare parts to ensure equipment availability.</li> <li>Evaluate spare parts and coordinate with suppliers for procurement.</li> <li>Support alternative supplier identification to improve availability and reduce costs.</li> </ul> <p>Technical Expertise &amp; Troubleshooting:</p><br> <ul> <li>Read and interpret hydraulic and pneumatic diagrams.</li> <li>Troubleshoot mechanical systems, rotating equipment, pumps, gearboxes, bearings, valves, and conveyors.</li> <li>Conduct root-cause analysis and recommend effective corrective actions.</li> <li>Support equipment modifications and reliability improvements.</li> </ul> <p>Maintenance Coordination &amp; Reliability:</p><br> <ul> <li>Coordinate maintenance activities with production to minimize downtime.</li> <li>Prioritize maintenance tasks based on equipment criticality and production needs.</li> <li>Coordinate specialized maintenance activities with contractors and service providers.</li> </ul> <p>Safety &amp; Quality:</p><br> <ul> <li>Perform maintenance activities in accordance with safety procedures and LOTO requirements.</li> <li>Ensure maintenance work meets quality, safety, and regulatory standards.</li> <li>Maintain a safe, clean, and organized working environment.</li> </ul><br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Ability to obtain updated soft and technical skills related to the job.</li> </ul> <p>Delivery:</p><br> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Solve any related problems arise and escalate any complex operational issues.</li> </ul> <p>Quality:</p><br> <ul> <li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li> </ul> <p>Business Process Improvements:</p><br> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy and procedures and work instructions.</li> </ul> <p>Health, Safety, and Environment:</p><br> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <br><br>Academic Qualification <br>Bachelor Degree in Mechanical Engineering or Any relevant field<br><br><br>Work Experience <br>6 to 10 Years<br><br><br>Technical / Functional Competencies <br>Equipment Maintenance<br>Preventive Maintenance<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Position: Senior Network Engineer Location: Saudi Arabia Work Mode: Onsite Joining Requirement: Immediate Joiners or candidates with a short notice period only currently based in KSA.</p><p>Experience Required: Minimum 15+ years of experience in IT Infrastructure and Network Operations, including 5+ years in leadership or managerial roles managing large-scale infrastructure teams. Experience working within Managed Services or large enterprise environments is mandatory.</p><p>Language Requirements Arabic (Mandatory) English (Mandatory)</p><p>Nationality Preference Top Priority Saudi Nationals Arabic-speaking candidates from any nationality Other Candidates Candidates from other nationalities are welcome to apply, provided they are fluent in Arabic and English .</p><p>Position Summary We are seeking an experienced Senior Network Engineer to manage and lead enterprise IT infrastructure operations across Data Center (Azure and On-Premises) and Network Infrastructure environments. The ideal candidate will possess deep technical expertise, strong operational leadership capabilities, and a strategic mindset to drive innovation through AI, Generative AI, and Agentic AI-enabled IT Operations . This role is responsible for ensuring infrastructure availability, service reliability, SLA compliance, security, operational excellence, and continuous improvement across enterprise environments.</p><p>Key Responsibilities</p><p>Infrastructure Operations Lead end-to-end operations of:</p><ul><li>Data Center Infrastructure (Azure &amp; On-Premises)</li><li>Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)</li></ul><p>Responsibilities include:</p><ul><li>Ensuring high availability, performance, scalability, and reliability of infrastructure services</li><li>Managing proactive monitoring, incident management, problem management, and Root Cause Analysis (RCA)</li><li>Maintaining operational readiness and capacity planning for critical systems</li></ul><p>Service Delivery &amp; Operations Management</p><ul><li>Establish and maintain service levels aligned with business requirements</li><li>Monitor and achieve SLA, OLA, KPI, and uptime targets</li><li>Lead major incident management and service restoration activities</li><li>Ensure adherence to ITIL processes and service management best practices</li><li>Drive operational governance and continuous service improvement initiatives</li></ul><p>Security &amp; Compliance</p><ul><li>Ensure enterprise infrastructure complies with security and regulatory requirements</li><li>Implement and maintain network security controls, access management, and infrastructure hardening</li><li>Support disaster recovery, business continuity, and risk mitigation strategies</li></ul><p>Stakeholder &amp; Customer Management</p><ul><li>Act as the primary interface between business stakeholders, customers, and infrastructure teams</li><li>Build and maintain strong relationships with customers and senior leadership</li><li>Present operational reviews, service reports, and improvement plans to executive stakeholders</li><li>Manage escalations effectively and ensure high customer satisfaction</li></ul><p>Team Leadership</p><ul><li>Lead, mentor, and develop multidisciplinary infrastructure teams</li><li>Manage workforce planning, performance management, coaching, and succession planning</li><li>Foster a culture of accountability, innovation, collaboration, and operational excellence</li></ul><p>AI &amp; Automation</p><ul><li>Drive adoption of AI, Generative AI, and Agentic AI technologies within IT Operations</li><li>Identify automation opportunities across infrastructure and support processes</li><li>Implement AI-driven monitoring, analytics, predictive operations, and self-healing capabilities</li><li>Improve operational efficiency and productivity through automation initiatives</li></ul><p>Continuous Improvement &amp; Transformation</p><ul><li>Lead infrastructure modernization and digital transformation programs</li><li>Implement best practices in observability, monitoring, reliability engineering, and cloud operations</li><li>Support cloud migration and hybrid infrastructure transformation initiatives</li><li>Drive process optimization and continuous service improvement</li></ul><p>Vendor &amp; Financial Management</p><ul><li>Manage technology vendors, service providers, and support partners</li><li>Participate in budgeting, forecasting, and cost optimization initiatives</li><li>Ensure optimal utilization of infrastructure assets and service contracts</li></ul><p>Required Qualifications</p><p>Education Bachelor's Degree in:</p><ul><li>Computer Science</li><li>Information Technology</li><li>Engineering</li><li>Related discipline</li></ul><p>Experience Minimum 15+ years of experience in IT Infrastructure and Network Operations</p><p>Minimum 5+ years in leadership or managerial roles managing large infrastructure teams</p><p>Proven experience managing enterprise-scale and mission-critical environments</p><p>Experience working within Managed Services or large enterprise customer environments is mandatory</p><p>Technical Skills</p><p>Network Technologies</p><ul><li>Cisco Campus &amp; Data Center Solutions</li><li>Huawei Campus &amp; Data Center Solutions</li><li>LAN, WAN, Wi-Fi, SD-WAN Technologies</li><li>Network Design, Deployment, and Operations</li></ul><p>Security Technologies</p><ul><li>Fortinet Security Solutions</li><li>Cisco Security Technologies</li><li>Firewalls</li><li>Access Control</li><li>Network Segmentation</li></ul><p>Disaster Recovery &amp; Business Continuity Planning</p><p>Cloud &amp; Data Center</p><ul><li>Microsoft Azure Infrastructure</li><li>Hybrid Cloud Environments</li><li>On-Premises Data Center Operations</li></ul><p>Infrastructure Monitoring &amp; Capacity Management</p><p>Operations &amp; Service Management</p><ul><li>ITIL Framework</li><li>Incident Management</li><li>Problem Management</li><li>Change Management</li><li>SLA/KPI Governance</li><li>Operational Reporting</li><li>Service Delivery Management</li></ul><p>Automation &amp; AI</p><ul><li>Infrastructure Automation</li><li>AIOps (AI-Driven Operations)</li><li>Generative AI Solutions</li><li>Agentic AI Solutions</li><li>Predictive Analytics</li><li>Self-Healing Infrastructure</li></ul><p>Key Competencies</p><ul><li>Customer &amp; Stakeholder Management</li><li>Service Delivery Management</li><li>Operational Governance</li><li>Strategic Planning</li><li>Team Leadership &amp; Mentoring</li><li>Communication &amp; Presentation Skills</li><li>Problem Solving &amp; Decision Making</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 15+ years of experience in IT Infrastructure and Network Operations, including 5+ years in leadership or managerial roles managing large-scale infrastructure teams. Experience working within Managed Services or large enterprise environments is mandatory. Arabic (Mandatory) English (Mandatory). Strong hands-on experience with Cisco, Huawei, and Fortinet technologies. Proven track record managing enterprise network and infrastructure operations. Experience supporting large-scale customers across Saudi Arabia, GCC, and Middle East environments. Strong leadership, customer management, and service delivery expertise. Experience driving automation, cloud adoption, AIOps, and infrastructure transformation initiatives. Strong understanding of AI-enabled infrastructure operations and modern enterprise technology landscapes. Must Have Strong experience with Cisco, Huawei, and Fortinet technologies. Proven track record managing enterprise network and infrastructure operations. Experience supporting large-scale customers within GCC/Middle East environments. Strong leadership, customer management, and service delivery background. Experience driving automation, cloud adoption, and infrastructure transformation initiatives.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The <strong>Senior IT Security Operations Architect</strong> designs, builds, and governs the overarching security operations framework, SOC architecture, and threat mitigation strategies across enterprise hybrid infrastructure. This strategic and technical role aligns operational security systems (SIEM/SOAR, EDR, IAM, Network Defense) with business goals, cloud environments, and national compliance standards.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li><strong>Architecture &amp; Strategy Design:</strong> Design scalable security architectures for enterprise hybrid environments (On-Premises, AWS, Azure), integrating Zero Trust models and operational security controls.</li><li><strong>SOC &amp; SOAR Integration:</strong> Build and optimize Security Operations Center (SOC) workflows, automation playbooks (SOAR), and SIEM architecture to reduce incident response time and eliminate operational fatigue.</li><li><strong>Security Tool Engineering Oversight:</strong> Architect the deployment and lifecycle management of Next-Gen Firewalls (Palo Alto, Fortinet), EDR/XDR ecosystems, PAM, and Cloud Security Posture Management (CSPM) tools.</li><li><strong>Threat Intelligence &amp; Resilience:</strong> Establish proactive threat-hunting programs, red/blue team operational alignment, and high-availability disaster recovery frameworks.</li><li><strong>Governance &amp; Regulatory Compliance:</strong> Ensure all operational security designs strictly comply with local regulatory frameworks (NCA-ECC, SAMA CSF) and global standards (ISO 27001, NIST).</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The responsibilities of the Customer Relations and Sales Manager include monitoring potential and current clients for the World Center for Electronic Commerce Protection (WCPEC), introducing the center's services and programs, and communicating with companies and institutions. Additionally, the role involves tracking service requests, preparing commercial proposals, and ensuring client follow-up until contract completion. The position also requires managing inquiries and documenting client data while identifying sales opportunities to increase client engagement and achieve the center's commercial objectives.</p><p><br></p><p>Applications can be submitted via the (World Center for Electronic Commerce Protection) portal.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Customer Relations, Client Service, Effective Communication, Persuasion and Negotiation, Customer Relationship Management (CRM), Client Acquisition, Telemarketing, Preparing Commercial Proposals, Monitoring Potential Clients, Closing Deals, Computer Proficiency, Report Preparation, Problem Solving, Time Management, Achieving Sales Objectives, Building Professional Relationships.</p></div>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Telephone &amp; Communication Excellence<br><br></strong><ul><li>Answer all incoming and internal calls promptly using the approved Fairmont greeting and etiquette standards.</li><li>Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.</li><li>Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.</li><li>Handle guest wake-up calls and special call requests accurately and punctually.<br><br></li></ul><strong>Guest Assistance &amp; Service Support<br><br></strong><ul><li>Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.</li><li>Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.</li><li>Support service recovery by responding empathetically to guest concerns and escalating appropriately.<br><br></li></ul><strong>Emergency &amp; Safety Communication<br><br></strong><ul><li>Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.</li><li>Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.</li><li>Maintain updated emergency contact lists and procedures.<br><br></li></ul><strong>Operational Accuracy &amp; Documentation<br><br></strong><ul><li>Record and relay messages accurately and confidentially.</li><li>Maintain call logs, wake-up call records, and other required documentation.</li><li>Update and maintain internal extension lists and contact directories.<br><br></li></ul><strong>Standards, Brand &amp; Compliance<br><br></strong><ul><li>Uphold Fairmont communication, grooming, and service etiquette standards at all times.</li><li>Maintain strict confidentiality regarding guest information and sensitive situations.</li><li>Ensure compliance with hotel policies, safety procedures, and data protection requirements.</li><li>Participate in service culture training and continuous development programs.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred.</li><li>Diploma or certificate in Hospitality or related field is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Exceptional verbal communication and listening skills.</li><li>Clear, pleasant speaking voice with excellent diction.</li><li>Strong multitasking and time-management abilities.</li><li>High attention to detail and accuracy.</li><li>Ability to remain calm and professional under pressure.</li><li>Proficiency in telephone systems and basic computer applications.</li><li>Fluency in English required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Polished, courteous, and professional demeanor.</li><li>Discreet, trustworthy, and service-oriented.</li><li>Calm, composed, and confident in emergency situations.</li><li>Flexible to work shifts, including nights, weekends, and holidays.</li><li>Passion for luxury hospitality and guest satisfaction.<br><br></li></ul>Additional Information<br><br><ul><li>Strong understanding of ultra-luxury wellness concepts and brand alignment.</li><li>Experience in pre-opening operations, project coordination, and setup of wellness facilities is highly preferred.</li><li>Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.</li><li>A proactive, anticipatory approach with a strong sense of accountability and ownership.</li><li>Impeccable grooming and personal presentation aligned with luxury standards.</li></ul>

<h3>About the Role</h3><p>Red Sea Global is seeking an <strong>Openwater Instructor</strong> to deliver high-quality scuba diving training and experiences. This full-time, site-based role involves ensuring the safe and professional delivery of diving programs within a luxury marine tourism environment. The instructor will be responsible for student safety, course delivery, and adherence to training agency standards, while also supporting daily dive center operations.</p><h3>Company Overview</h3><p>Red Sea Sports &amp; Entertainment (RSSE), a subsidiary of Red Sea Global (RSG), is responsible for designing and delivering land and marine experiences at The Red Sea destination. RSSE manages and operates a portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA. RSSE also supports the partnership between Red Sea Global and the Saudi Olympic &amp; Paralympic Committee to promote sports and recreational experiences.</p><h3>Key Responsibilities</h3><ul><li>Deliver scuba diving courses and programs in accordance with recognized training agency standards (*, PADI, SSI, or equivalent).</li><li>Ensure all training sessions are conducted safely and professionally, adhering to company policies.</li><li>Provide guest service that ensures a memorable learning experience.</li><li>Support the Dive Center Manager in the day-to-day operations of the dive center.</li><li>Maintain a professional appearance and uphold luxury hospitality standards.</li><li>Assist in the setup and operational readiness of training facilities, classrooms, and confined/open water sites during pre-opening.</li><li>Conduct academic, confined water, and open water training sessions for entry-level and advanced courses.</li><li>Deliver thorough pre-dive and post-dive briefings.</li><li>Supervise and guide students during all in-water activities, ensuring adherence to safety standards.</li><li>Assess student performance and certify participants according to training agency requirements.</li><li>Support dive excursions and guide certified divers as needed.</li><li>Assist with equipment preparation, fitting, and post-dive care.</li><li>Maintain accurate student records, certifications, and training documentation.</li><li>Promote responsible diving practices and environmental conservation awareness.</li></ul><h3>Health, Safety, and Quality</h3><ul><li>Prioritize safety in all training and diving activities.</li><li>Ensure compliance with all diving standards, emergency procedures, and risk management protocols.</li><li>Maintain current first aid, CPR, and emergency oxygen provider certifications.</li><li>Promote environmental stewardship, including reef protection and marine conservation awareness.</li><li>Adhere to all company policies, SOPs, and training agency standards.</li><li>Maintain accurate documentation, including training records, incident reports, and certification paperwork.</li><li>Report any incidents, risks, or operational concerns promptly to management.</li></ul><h3>Qualifications and Experience</h3><ul><li>2-5 years of experience in a relevant field.</li><li>Certification as an Open Water Scuba Instructor from a recognized training agency (*, PADI, SSI, or equivalent).</li><li>Current first aid, CPR, and emergency oxygen provider certifications.</li><li>Ability to stay updated with the latest diving standards, teaching methodologies, and industry best practices.</li></ul><h3>Work Environment</h3><p>This role operates within a luxury dive center and marine tourism environment. It requires flexibility to work weekends, holidays, and during peak seasons. The position involves regular in-water activities and exposure to varying environmental conditions, playing a key role in delivering safe, high-quality training and guest experiences.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Senior Specialist - CCU Operator is responsible for monitoring and coordinating real-time city operations from the City Command Unit (CCU).<br> The role supports situational awareness, incident management, operational communications, and service coordination across Qiddiya operational assets to help maintain safe, efficient, and uninterrupted operations.<br> The position serves as a central point for information gathering, incident logging, escalation, and operational reporting while ensuring adherence to approved Standard Operating Procedures (SOPs), policies, and governance requirements.<br> Operational Monitoring · Monitor operational systems, dashboards, CCTV/VSS platforms, communication channels, and operational applications.<br> · Maintain real-time visibility of operational activities, assets, events, and incidents.<br> · Identify abnormal conditions, operational disruptions, and emerging risks and initiate the required escalation.<br> Incident Management · Receive, assess, classify, and log incidents in accordance with approved procedures.<br> · Coordinate incident response activities with relevant departments and stakeholders.<br> · Escalate incidents according to approved escalation matrices and track them through to closure.<br> · Support business continuity and emergency response activities during major events or disruptions.<br> Operational Coordination · Liaise with operational teams, contractors, service providers, control rooms, and relevant stakeholders.<br> · Support cross-functional coordination during routine operations and major incidents.<br> · Facilitate timely communication and accurate information flow between operational entities.<br> · Provide the Shift Manager with operational updates, status information, and task follow-up.<br> Reporting and Documentation · Maintain accurate shift logs, incident records, service updates, and operational reports.<br> · Prepare daily, weekly, and ad hoc operational reports as required.<br> · Conduct structured shift handovers to maintain operational continuity.<br> · Ensure operational records are complete, traceable, and retained in accordance with requirements.<br> Compliance and Governance · Ensure compliance with policies, SOPs, operational playbooks, escalation mechanisms, and regulatory requirements.<br> · Participate in operational readiness reviews, daily briefings, drills, and exercises.<br> · Maintain operational discipline and process compliance throughout all shifts.<br> Continuous Improvement · Analyze operational information and identify opportunities to improve workflows, reporting, and service performance.<br> · Contribute to lessons learned reviews and post-incident analysis.<br> · Support the development and enhancement of procedures, playbooks, and work instructions.<br> · Track key operational KPIs and raise alerts when approved thresholds are breached.<br> Team Support and Knowledge Sharing · Guide and support junior CCU Operators in the execution of operational duties.<br> · Support onboarding, coaching, and knowledge transfer on CCU systems and emergency response protocols.<br> · Promote a culture of safety, collaboration, accountability, and operational excellence.<br> Bachelor's degree in Operations Management, Emergency Management, Engineering, Information Technology, Logistics, Security Management, or a related discipline.<br> Relevant professional certifications in incident management, emergency management, command and control operations, or business continuity are advantageous.<br> Minimum of 3 years of experience in a control room, command and control centre, operations centre, emergency operations centre, airport operations control centre, smart city operations environment, or a related field.<br> Experience working in a 24/7, shift-based operational environment.<br> Experience in real-time monitoring, incident logging, operational coordination, and stakeholder communication.<br> Experience in entertainment, events, transport, facilities, public safety, or other complex operational environments is advantageous</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>The Senior Specialist - CCU Operator is responsible for monitoring and coordinating real-time city operations from the City Command Unit (CCU). The role supports situational awareness, incident management, operational communications, and service coordination across Qiddiya operational assets to help maintain safe, efficient, and uninterrupted operations. The position serves as a central point for information gathering, incident logging, escalation, and operational reporting while ensuring adherence to approved Standard Operating Procedures (SOPs), policies, and governance requirements.</p><p><strong>Operational Monitoring</strong></p><ul><li>Monitor operational systems, dashboards, CCTV/VSS platforms, communication channels, and operational applications.</li><li>Maintain real-time visibility of operational activities, assets, events, and incidents.</li><li>Identify abnormal conditions, operational disruptions, and emerging risks and initiate the required escalation.</li></ul><p><strong>Incident Management</strong></p><ul><li>Receive, assess, classify, and log incidents in accordance with approved procedures.</li><li>Coordinate incident response activities with relevant departments and stakeholders.</li><li>Escalate incidents according to approved escalation matrices and track them through to closure.</li><li>Support business continuity and emergency response activities during major events or disruptions.</li></ul><p><strong>Operational Coordination</strong></p><ul><li>Liaise with operational teams, contractors, service providers, control rooms, and relevant stakeholders.</li><li>Support cross-functional coordination during routine operations and major incidents.</li><li>Facilitate timely communication and accurate information flow between operational entities.</li><li>Provide the Shift Manager with operational updates, status information, and task follow-up.</li></ul><p><strong>Reporting and Documentation</strong></p><ul><li>Maintain accurate shift logs, incident records, service updates, and operational reports.</li><li>Prepare daily, weekly, and ad hoc operational reports as required.</li><li>Conduct structured shift handovers to maintain operational continuity.</li><li>Ensure operational records are complete, traceable, and retained in accordance with requirements.</li></ul><p><strong>Compliance and Governance</strong></p><ul><li>Ensure compliance with policies, SOPs, operational playbooks, escalation mechanisms, and regulatory requirements.</li><li>Participate in operational readiness reviews, daily briefings, drills, and exercises.</li><li>Maintain operational discipline and process compliance throughout all shifts.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Analyze operational information and identify opportunities to improve workflows, reporting, and service performance.</li><li>Contribute to lessons learned reviews and post-incident analysis.</li><li>Support the development and enhancement of procedures, playbooks, and work instructions.</li><li>Track key operational KPIs and raise alerts when approved thresholds are breached.</li></ul><p><strong>Team Support and Knowledge Sharing</strong></p><ul><li>Guide and support junior CCU Operators in the execution of operational duties.</li><li>Support onboarding, coaching, and knowledge transfer on CCU systems and emergency response protocols.</li><li>Promote a culture of safety, collaboration, accountability, and operational excellence.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Operations Management, Emergency Management, Engineering, Information Technology, Logistics, Security Management, or a related discipline. Relevant professional certifications in incident management, emergency management, command and control operations, or business continuity are advantageous. Minimum of 3 years of experience in a control room, command and control centre, operations centre, emergency operations centre, airport operations control centre, smart city operations environment, or a related field. Experience working in a 24/7, shift-based operational environment. Experience in real-time monitoring, incident logging, operational coordination, and stakeholder communication. Experience in entertainment, events, transport, facilities, public safety, or other complex operational environments is advantageous</p>

You will join a world-leading data centre design and engineering team as a Junior Project Manager. You will work in Riyadh and help deliver complex, mission-critical projects across the Kingdom of Saudi Arabia and the wider region.This role suits a driven project management professional who wants to develop within large-scale data centre projects. You will work with international teams and grow alongside Haskoning’s expanding MCF presence in KSA.<br><br>What you will do as Junior Project Manager (MCF/ Data Centres)<br><br>As a Junior Project Manager in our Mission Critical Facilities Data Centres team in Riyadh, you will support senior project managers. You will help them with the delivery of multidisciplinary data centre projects. You will work in many project phases. These phases range from early feasibility and concept design to detailed design and procurement. You will also support construction activities and help with the final delivery of each project.<br><br>You will help coordinate internal design and engineering teams. Furthermore, you will manage project information and support planning and reporting. You will work with experienced project and design managers who guide you in developing your project management skills. Over time, you will take more responsibility for agreed work packages and smaller project scopes.<br><br><strong>Your Main Responsibilities Include<br><br></strong><ul><li>Supporting senior project managers in the delivery of complex data centre and mission-critical projects;</li><li>Assisting with the coordination of multidisciplinary design and engineering teams;</li><li>Supporting project controls, including planning, cost tracking, risk management, reporting and change control;</li><li>Helping manage project scope, deliverables, documentation and stakeholder messaging;</li><li>Contributing to client meetings, internal project reviews and progress reporting;</li><li>Supporting proposals, tenders, fee estimates and project execution plans;</li><li>Taking ownership of assigned tasks and smaller work packages while developing your professional project management skills.<br><br></li></ul>Where you will work<br><br>At Haskoning, you join an independent, employee-owned international consultancy combining engineering, design, and technology. Guided by our mission <em>Enhancing Society Together</em>, you’ll work on meaningful, challenging projects that create real impact. You'll do this together with 6,800 colleagues across 25+ countries and backed by over 140 years of expertise. Want to know more? Visit our about us page.<br><br>As our new Junior Project Manager (MCF/ Data Centres), you will become part of our global Mission Critical Facilities team. Our global Mission Critical Facilities (MCF) team provides a multidisciplinary package of consultancy services for our datacentre clients. We provide strategic, tactical, and operational advice to our clients, including colocation datacentres, internet service providers, and telecom companies. Our team consists of colleagues with all kinds of different expertise. For example, electrical engineering, mechanical engineering, construction, civil, structure, building, architecture, fire safety, control engineering, and security technology. Together we use our knowledge and expertise to develop integrated designs for Data Centres.<br><br>Curious about our work? Here you will find examples of some our projects.<br><br>You will work from our Riyadh office and closely support colleagues and clients in the Kingdom of Saudi Arabia. You will also connect with teams and customers across our international data centre network.<br><br>What you bring<br><br>You are an initiative-taking, organised, and driven professional with a deep interest in complex technical projects. You enjoy international teamwork and you can clearly express yourself while working with clients, colleagues and external stakeholders. Besides, you are eager to develop into a strong project manager within data centres.<br><br><strong>Besides That, You Have<br><br></strong><ul><li>A technical university degree, preferably in civil, mechanical, electrical engineering, construction management or related;</li><li>Experience in project management, engineering, construction or consultancy, preferably within technical or industrial projects;</li><li>Affinity with large-scale technical, mission-critical or data centre projects;</li><li>Strong organisational skills, supporting planning, reporting, documentation and project administration;</li><li>Good knowledge of MS Office, with MS Project, Primavera, BIM360, CDE or similar platforms an advantage;</li><li>Excellent English;</li><li>Saudi Arabian nationality (KSA national) is required for this position, as the role supports our efforts to build a local team delivering value to local projects in the Kingdom of Saudi Arabia.<br><br></li></ul>What you can expect from us<br><br>At Haskoning, we believe that the well-being of our employees is essential to our shared success. That’s why we offer a comprehensive benefits package designed to support both your professional development and personal well-being.<br><br><strong>What We Offer<br><br></strong><ul><li>A solid foundation: A competitive base salary aligned with your skills and experience and with annual increases.</li><li>Prioritisation of your well-being: by offering flexibility, support and a strong sense of community to ensure work and personal life go hand in hand.</li><li>Development opportunities: A wide range of training and development programs, including tailored learning paths, learning weeks, and various knowledge-sharing groups.</li><li>Informal and inclusive culture: A welcoming and open environment where people come first, diversity is embraced, team spirit is high, and everyone is approachable. And with voluntary social and sports activities, and employee networks such as Pride and Young Haskoning.</li><li>International collaboration: The opportunity to work with experienced colleagues across our global Mission Critical Facilities network.</li><li>A long-term position with strong development opportunities, a laptop and a company cell phone.</li><li>A workplace in our Riyadh office, KSA.</li><li>The chance to develop your project management career in a global leading data centre team.<br><br></li></ul>Are you our new colleague?<br><br>Then we would like to meet you! Click on the apply button and upload your resume and motivation letter. After receiving your application, we will contact you as soon as possible.<br><br>The application process then consists of 2 interviews and possibly an assessment. Are we all enthusiastic after this? Then you will receive an offer from us, and we will be happy to welcome you on board!<br><br>Do you have any questions about the role or the process? You can always contact Pieter van Rhee, Recruiter Mission Critical Facilities, at pieter.van.rhee@haskoning.com.<br><br><em>We are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered. Regardless of your experience, background, age, gender, or other personal characteristics—you are welcome here. Read more about our ED&amp;I initiatives on our </em><em>dedicated webpage</em><em>.<br><br></em><strong>Due to the privacy law, please submit your application via the apply button and not via email.<br><br></strong><strong><em>Unrequested acquisition for this vacancy by agencies is not appreciated and offered candidates will not be taken into consideration.</em></strong>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b><b><b>28347</b></b></b></b>&nbsp;</p><br> <p><b>City<b><b><b>LV Opera.</b></b></b></b>&nbsp;</p><br> <p><span><b><em>Group overview:</em></b></span></p><br> <p><span>Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries.</span></p><br> <p><span><b>alfanar</b></span><b>&nbsp;is involved in:</b></p><br> <ul> <li>Electrical, Electromechanical and Civil Engineering Construction</li> <li>Manufacturing and Marketing Electrical Construction Products</li> <li>Allied Engineering Services</li> </ul> <p><b>Our Main Divisions:</b></p><br> <ul> <li>alfanar electric</li> <li>alfanar Construction</li> <li>alfanar Building Systems</li> </ul> <p><b><u>alfanar electric</u></b></p><br> <p>alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.</p><br> <p><b>alfanar electric operates industries in:</b></p><br> <ul> <li>Riyadh and Jubail, Saudi Arabia</li> <li>Dubai, UAE</li> <li>London, UK</li> </ul> <p>alfanar has a development and engineering center in Chennai, India.</p><br> <p><b>Industrial Complex, Riyadh</b></p><br> <p>The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.</p><br> <p>Spread across 700,000 square meters, the Complex houses alfanar’s facilities.</p><br> <p>The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.</p><br> Job Purpose <br><p>This Position exists to perfrom quality control activities efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments within wider scope.</p><br><br><br>Functional Responsibilities <br><p>Inspection and Testing Coordination:</p><br> <ul> <li>Plan and organize in-process, final inspection, and testing activities.</li> <li>Verify completed inspection and test reports for correctness.</li> <li>Prepare project-wise inspection and test reports.</li> </ul> <p>Technical Expertise and Support:</p><br> <ul> <li>Provide expertise in programming and testing of PLC, Synchronization, ATS, soft starter panels, etc.</li> <li>Support and guide the team in their contributions.</li> </ul> <p>Project Execution Coordination:</p><br> <ul> <li>Coordinate with projects and other departments for the execution of projects.</li> <li>Manage third-party agencies and customers for factory inspections.</li> </ul> <p>Quality Control:</p><br> <ul> <li>Control non-conforming products by raising punch lists/NCRs and follow up until completion.</li> <li>Coordinate with other departments to finalize customer comments and release products promptly.</li> </ul> <br><br>General Responsibilities <br><p>HR Proficiency:</p><br> <ul> <li>Training of sub-ordinates and forming a team to get the work effectively.</li> <li>Provide leadership, coaching, and direction to subordinates in all aspects of their work.</li> <li>Delegate sub-ordinates in each respective assignment.</li> <li>Ensures fair distribution of tasks to maintain morale, motivation of subordinates.</li> </ul> <p>Delivery:</p><br> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Resolve any related problems arise and escalate any complex operational issues.</li> </ul> <p>Business Process Improvements:</p><br> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy and procedures and work instructions.</li> </ul> <p>Health, Safety and Environment:</p><br> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <br><br>Qualification <br>Bachelor in Electrical Engineering<br><br><br>Experience <br>10-15 years<br><br><br>Skills <br>Quality Compliance<br>Quality Metrics<br>Quality Tools and Techniques<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>To manage the contact center agents and teams to ensure the operations process runs smoothly and as planned in order to resolve any customers compliments and enhance their satisfaction within the organization policy and procedures. Key Accountability Areas To ensure desired customer delight by providing a satisfactory response to customer interaction. Enhance the agreed targets and KPIs Manage Customer Interactions through ticketing, Chats &amp; Non-Live cases &amp; outbound voice contact through his/her team for the various services. Embody the spirit of excellence through team building, leadership people management skills Identify areas of concern and under-performance in order to take corrective measures Foster team member development through motivation and ensuring career advancements. Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems both through direct intervention and mentoring. Evolve more effective work process for improving customer interactions. Constantly monitor &amp; review performance metrics to ensure the achievement of objectives. To interface with respective work centers for the resolution of complaints. Track &amp; ensure closure of complaints and agents behavior. Handle Contact Center operations effectively to ensure constant performance achievements. Identify relevant training needs of agents &amp; ensure effective implementation. Effectively manage team operations. Constantly login an take an agent role to update himself on customers needs Manage his/her team quality through listening on a constant basis to the historical and live customer interactions. Interface with IT/HR/ Training/Quality. Collate data &amp; generate MIS report. Handled all kinds of escalations on higher levels presented by clients and ensured resolving all kinds of complaints and client s satisfaction Responsible for monthly coaching for all his/her team members to deliver the monthly performance review form on time. Monitor and report his/her team performance, attendance and quality and report the low performers to the CC manager and HRBP Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions Follow daily operations relating to the job to ensure work continuity Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner Participate in the identification and recruitment of key talents for their respective Department Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance Uphold a high-performance working environment and promote the Organization s Values</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<div> <div> <div><b> Job Purpose </b><br></div> <div> <p>The role holder is responsible for Developing and Implementing (stc Group) succession planning for chiefs, VPs and GMs as per Center of Excellence identified and set strategy. The role holder will also be responsible for Implement Executive coaching to all L2 and above and implement coaching programs for critical roles. The role holder shall carry out job duties in accordance with the stipulated business policies and procedures.</p> </div> </div> <div> <div><b> Job Responsibility </b><br></div> <div> <p>Develop and maintain the succession planning approach, framework, governance, templates .. etc . <br>Develop and Implement stc group succession planning for Chiefs, VPs and GMs as per HR Center of Excellence identified and set strategy.<br>Develop and Implement stc subsidiaries succession planning for Chief Executive Officer (CEO), (N-1) positions and conduct annual quality check.<br>Develop and Implement GCEO and CXOs scorecards and ensure all KPIs related to Succession are achieved and on track in alignment with planning and performance across stc unit.<br>Governs Director and below (Key Roles) positions success plans developed by HRBP and subsidiaries to ensure its compliance with stipulated policies, frameworks and guidelines.<br>Coordinate planning of vacations for GM level and above to ensure appropriate succession.<br>Identifies the development needs for approved successors. <br>Review and update the NRC materials related to succession planning and secure the required approvals on the Succession plans.<br>Manage and Review the Succession with Executive Leadership Committee on annual basis <br>Conduct succession awareness sessions and knowledge transfer with related stakeholders.</p> </div> </div> <div> <div> Job Responsibility (cont.) <br></div> <div> </div> </div> <div> <div> Years of Experience <br></div> <div> <p>A minimum of 5 years</p> </div> </div> <div> <div> Nature of Experience <br></div> <div> <p>Prior experience in Telecom Industry in Succession Planning role with exposure to areas such as Talent Development, career development and Learning &amp; development, etc..</p> </div> </div> <div> <div> Job Band <br></div> <div> <p>Sr.Professional</p> </div> </div> <div> <div> Skills <br></div> <div> </div> </div> <div> <div> Education <br></div> <div> <div>Bachelor Degree in Business Administration or any other relevant majors</div> </div> </div> <div> <div> Additional Education <br></div> <div> </div> </div> <div> <div> Certifications <br></div> <div> </div> </div> </div> <p> </p> <div> <div> Apply now <br> </div> </div> <div> </div>

<h3 >About King Faisal Specialist Hospital &amp; Research Center</h3> <p >King Faisal Specialist Hospital &amp; Research Center (KFSH) is a leading institution in Riyadh, dedicated to advancing medical science and patient care. We are seeking a skilled and committed professional to join our research team in a full-time capacity.</p> <h3 >The Role: Research Technician Group Leader</h3> <p >The Research Technician Group Leader will perform essential technical and managerial laboratory duties, conduct basic data analysis, and support a research project as an integral part of a scientific team. This role also involves training students and trainees in fundamental laboratory techniques.</p> <h3 >Key Responsibilities</h3> <ul > <li >Conduct tests and experiments, and collect data to support research activities.</li> <li >Execute routine tasks accurately, adhering to strict methodologies and established protocols.</li> <li >Perform data analysis using specified software programs.</li> <li >Operate and maintain laboratory instruments.</li> <li >Maintain comprehensive experimental data and laboratory reports/procedures.</li> <li >Order and maintain sufficient laboratory supplies and materials, ensuring general tidiness and cleanliness of the laboratory.</li> <li >Train students and trainees in basic laboratory techniques.</li> <li >Adhere to all laboratory safety rules and regulations.</li> <li >Comply with all hospital-related policies and procedures.</li> <li >Participate in self and others’ education, training, and development, as applicable.</li> <li >Perform other related duties as assigned.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A <strong >Bachelor of Science (BSc) Degree</strong> or an <strong >Associate Degree</strong> is required.</li> <li >A minimum of <strong >two (2) years</strong> of relevant experience with a Bachelor of Science (BSc) Degree, or <strong >four (4) years</strong> of relevant experience with an Associate Degree.</li> </ul> <h3 >Required Skills and Knowledge</h3> <ul > <li >Demonstrated excellent technical, managerial, communication, and computer skills and accomplishments. These will be assessed by the immediate supervisor using the Scientific Scoring Form.</li> <li >Proven working knowledge in safety measures, including biological, radiological, and/or chemical safety. Proof is required in the form of certificates. If certificates are not available, a letter from the immediate supervisor stating the candidate's working knowledge in the relevant field is acceptable.</li> </ul> <h3 >Employment Details</h3> <p >This is a full-time position located in Riyadh. The salary for this role will be discussed during the interview process.</p>

<h3>About Red Sea Global</h3><p>Red Sea Sports &amp; Entertainment (RSSE), a subsidiary of Red Sea Global (RSG), focuses on developing and delivering land and marine experiences at The Red Sea destination. RSSE manages a portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences by WAMA.</p><p>RSSE supports the partnership between Red Sea Global and the Saudi Olympic &amp; Paralympic Committee, aiming to promote inclusive and accessible sports and recreational experiences. The company delivers programs aligned with Saudi Vision 2030, contributing to the Kingdom’s goal of becoming a leader in regenerative tourism.</p><h3>The Role of Openwater Instructor</h3><p>The Openwater Instructor is a full-time, site-based position responsible for providing scuba diving training and experiences. This role involves delivering entry-level and continuing education diving programs according to international standards, ensuring safety and professionalism within a luxury marine tourism setting. The instructor is accountable for student safety, course delivery, and adherence to training agency standards, while also supporting daily dive center operations and promoting environmental awareness.</p><h3>Key Responsibilities</h3><ul><li>Deliver scuba diving courses and programs in accordance with recognized training agency standards (*, PADI, SSI, or equivalent).</li><li>Ensure all training sessions are conducted safely, professionally, and in line with company policies.</li><li>Provide guest service, ensuring a memorable and engaging learning experience.</li><li>Support the Dive Center Manager in the day-to-day operations of the dive center.</li><li>Maintain a professional appearance and uphold luxury hospitality standards.</li></ul><h3>Required Experience and Skills</h3><ul><li>Experience required: 0-1 years.</li><li>Ability to assist in the setup and operational readiness of training facilities, classrooms, and confined/open water sites.</li><li>Capability to support cross-functional teams during the delivery phase to ensure all training assets, materials, and equipment are in place.</li><li>Familiarity with dive sites, training areas, and environmental conditions within the destination.</li></ul><h3>Work Environment</h3><p>This is a site-based, full-time role within a luxury marine tourism environment. The Openwater Instructor will operate within the Red Sea destination, contributing to the delivery of high-quality diving experiences.</p>

<strong>Company Description</strong> Aromh Training Center is a specialized organization focused on developing human capital and enhancing workforce capabilities across diverse sectors. With more than 13 years of experience, the center delivers professional training programs and advisory services to companies and institutions in both the public and private sectors. Aromh Training Center is recognized for its practical, results-oriented approach and commitment to supporting organizational growth. Potential team members join a collaborative environment that values continuous learning, quality, and client satisfaction.<br><strong>Role Description</strong> The Sales Specialist is a full-time, on-site role based in Riyadh, Saudi Arabia. In this position, the Sales Specialist identifies and qualifies prospective clients, presents training and consulting solutions, and follows up to close sales opportunities. Daily activities include managing a sales pipeline, conducting meetings and calls with corporate and institutional clients, preparing proposals and quotations, and maintaining accurate records in the CRM or sales system. The role also involves coordinating with the training and consulting teams to align offerings with client needs, supporting promotional campaigns and events, and providing ongoing customer support to ensure client satisfaction and repeat business.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong Sales and Sales Management skills, including lead generation, opportunity management, and closing deals.</li><li>Candidates should possess excellent Communication and Customer Service skills to interact effectively with clients and internal stakeholders.</li><li>Candidates should possess Training-related skills, such as understanding training products and the ability to present and explain solutions clearly.</li><li>Candidates should have good organizational, planning, and time management abilities to handle multiple accounts and deadlines.</li><li>Candidates should have proficiency in basic business software (e.g., CRM tools, spreadsheets, presentation software) and comfortable documentation practices.</li><li>Relevant experience in B2B sales, preferably in training, education, or consulting services, is highly beneficial.</li><li>A diploma or bachelor’s degree in Business, Marketing, or a related field is preferred, or equivalent practical experience.</li><li>Ability to work collaboratively in a team environment and adapt to changing client and market needs.</li></ul>

<strong>About The Company<br><br></strong>Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications<br><br><strong>Job Description<br><br></strong>Network Operations Center (NOC) Engineer - Level 1 (L1)<br><br>Domain: Data Centers &amp; Connectivity Infrastructure<br><br>Role Purpose<br><br>The NOC L1 Engineer is responsible for 24x7 monitoring, incident detection, basic troubleshooting, and escalation support for Data Center and Connectivity infrastructure. The role focuses on realtime surveillance, ticket management, coordination with stakeholders, and operational reporting to ensure service availability and SLA compliance.<br><br>Key Responsibilities<br><br>Monitoring &amp; Surveillance<br><br>Monitor infrastructure health and alarms through DCIM systems (Data Centers) and NMS/OSS platforms (Connectivity).<br><br>Perform continuous surveillance of network elements including SubSea NMS, IPOPs, IX, OTN, and related systems.<br><br>Identify faults, anomalies, and service degradations proactively.<br><br>Incident &amp; Trouble Ticket Management<br><br>Create, assign, dispatch, and track trouble tickets based on alarms and fault notifications.<br><br>Ensure incidents are logged accurately with proper classification and priority.<br><br>Escalate issues to L2/L3 teams as per defined escalation matrices and SLAs.<br><br>Troubleshooting &amp; Fault Management<br><br>Conduct initial troubleshooting, fault isolation, and remote fault management based on available tools and procedures.<br><br>Support equipment failure investigations using NMS data and dashboards.<br><br>Coordination &amp; Communication<br><br>Liaise with internal teams, service providers, vendors, international carriers, and consortium NOCs as required.<br><br>Provide timely updates to stakeholders during incidents and follow established communication protocols.<br><br>Reporting &amp; Documentation<br><br>Prepare and maintain reports on Trouble Tickets, Root Cause Analysis (RCA), fault trends, and operational dashboards.<br><br>Ensure accurate documentation of incidents, actions taken, and resolutions.<br><br><strong>Required Skills &amp; Qualifications<br><br></strong>Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks.<br><br>Familiarity with DCIM, NMS, and OSS systems.<br><br>Hands-on in Ciena 6200 (MCP)<br><br>Knowledge of ticketing systems and incident management processes.<br><br>Strong monitoring, analytical, and communication skills.<br><br>Willingness to work in 24x7 shift operations.