Call Center Jobs - Riyadh Saudi

<p>We are supporting a strategic program involving the delivery of several hyperscale Data Centers in Saudi Arabia and are looking for a highly experienced Site Manager to lead critical multi-site operations in a fast-track environment.</p><p>The Role</p><p>You will take full ownership of construction, installation, and commissioning readiness across multiple sites, ensuring:</p><ul><li>On-time delivery under aggressive schedules</li><li>Strict budget control (CAPEX / OPEX)</li><li>Highest quality standards (hyperscale)</li><li>Zero Harm HSE performance</li><li>Seamless coordination across multiple contractors and stakeholders</li></ul><p>Key Responsibilities</p><ul><li>Lead simultaneous Data Center construction sites</li><li>Drive site execution strategy and daily operational decisions</li><li>Manage critical systems (MEP, MV/LV, UPS, HVAC, generators)</li><li>Control project schedule and critical paths , implement recovery plans</li><li>Handle contractual aspects (variations, claims, change orders)</li><li>Ensure commissioning readiness (FAT/SAT, punch lists, QA/QC)</li><li>Enforce strict HSE standards across all activities</li><li>Interface with senior client stakeholders and internal leadership</li></ul><p>Why Join</p><ul><li>High-visibility strategic global program</li><li>Complex, high-impact, multi-site delivery</li><li>Opportunity to operate at the highest level of Data Center execution</li></ul><p>Success Metrics</p><ul><li>Milestones achieved on time</li><li>Zero major HSE incidents</li><li>Controlled costs and limited variations</li><li>Full client satisfaction</li><li>Sites ready for commissioning without delay</li></ul><p><strong>Desired Candidate Profile</strong></p><p>15 20 years experience in industrial / energy / Data Center projects</p><p>Proven track record on hyperscale or mission-critical Data Centers</p><p>Strong expertise in MEP and electrical systems (MV/LV, UPS)</p><p>Experienced in fast-track, high-pressure project environments</p><p>Demonstrated ability to manage demanding clients and complex interfaces</p><p>Previous Middle East experience is a strong advantage</p><p>Fluent English required, Arabic fluent is a strong asset.</p>

<ol><li><p>Inspect electrical installations and ensure compliance with approved drawings and specifications.</p></li><li><p>Monitor quality inspections and testing of electrical systems.</p></li><li><p>Prepare inspection reports and follow up on corrective actions.</p></li><li><p>Coordinate with construction and QA/QC teams to ensure project quality standards.</p></li><li><p>Ensure compliance with quality and safety standards in Data Center projects.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Nationality: Saudi.</p></li><li><p>Education: Diploma or Bachelor's degree in Electrical Engineering or a related field.</p></li><li><p>Experience in electrical inspection and QA/QC activities.</p></li><li><p>Good knowledge of electrical drawings and technical standards.</p></li><li><p>Experience in construction or Data Center projects is preferred.</p></li><li><p>Proficiency in inspection reporting and Microsoft Office.</p></li></ol>

<h3>About AbbVie and the Role</h3><p>AbbVie is dedicated to discovering and delivering innovative medicines and solutions that address serious health issues and future medical challenges. The company focuses on therapeutic areas including immunology, oncology, and neuroscience, alongside products and services within its Allergan Aesthetics portfolio. This full-time role for a <strong>Product Specialist Immunology</strong> is based in Riyadh, requiring 0-1 years of experience.</p><h3>Role Purpose</h3><p>The Product Specialist Immunology is responsible for executing brand strategy and tactics in the field to drive sales performance. This involves effectively managing an assigned territory and targeted accounts, building strong customer relationships, and developing capabilities to address customer needs. The primary objective is to maximize short-term and long-term sales performance, with a focus on patient well-being, while operating within AbbVie’s business code of conduct, policies, and all applicable laws and regulations.</p><h3>Key Responsibilities</h3><ul><li>Achieve or exceed sales performance targets, brand Key Performance Indicators (KPIs), financial targets, and marketing objectives.</li><li>Develop pre-call plans using SMART objectives and conduct post-call evaluations to continuously enhance sales performance.</li><li>Effectively manage objections, misunderstandings, and concerns, consistently securing logical and reasonable calls to action during sales interactions.</li><li>Proactively address customer needs, expectations, and challenges to build trusted relationships and achieve mutually beneficial agreements.</li><li>Create and implement a call plan that meets established call metrics and optimizes coverage and frequency to key customers, maximizing access and sales opportunities.</li><li>Continuously develop understanding of customer needs, market landscape, competitors, market segments, accounts, disease states, product knowledge, clinical data, and sales expertise.</li><li>Share market intelligence with the in-field team, brand team, and sales manager to ensure alignment, anticipate environmental changes, and optimize brand strategy and execution.</li><li>Differentiate AbbVie’s value proposition with assigned healthcare providers and identify, develop, and maintain relationships with disease state experts and speakers/advocates to maximize brand performance.</li></ul><h3>Experience and Qualifications</h3><ul><li>0-1 years of professional experience is required for this role.</li><li>Demonstrated ability to execute brand strategies and tactics effectively.</li><li>Strong interpersonal skills for building and maintaining customer relationships.</li><li>Capability to analyze market data and adapt strategies accordingly.</li></ul><h3>Work Environment</h3><p>This is a full-time position based in Riyadh, focusing on field-based activities within an assigned territory. The role requires adherence to AbbVie’s ethical guidelines and regulatory standards.</p><h3>Application Process</h3><p>Candidates interested in this Product Specialist Immunology role are encouraged to apply.</p>

<strong>About Sawt<br><br></strong>Sawt is the customer interactions company. We build AI software that helps enterprises run customer interactions at scale - from understanding why a customer is reaching out and responding in their language and dialect, to navigating business policies, taking action, and resolving what they came for.<br><br>We believe world-class technology comes from the culture behind it - set to help define the next generation of technology. That ambition shapes how we build and who we build with: people who take ownership, find the path through, leave their ego at the door, and keep sharpening their craft together.<br><br>Why this role matters<br><br>Pipeline is the fuel for everything else. Without a steady flow of qualified conversations, even the best Account Executives and the best product have nothing to work with.<br><br>The SDR is often the first person a prospect talks to at Sawt - the tone set in that first conversation becomes the tone of the whole relationship.<br><br>Get this right, and Account Executives spend their time closing well-qualified deals instead of chasing cold leads, and momentum continues to ramp up within our commercial team.<br><br>What you'll do<br><br><strong>Pipeline generation<br><br></strong><ul><li>Target accounts and contacts become a structured list worth pursuing</li><li>Outbound outreach - calls, emails, social - turns cold contacts into real conversations</li><li>Inbound interest gets followed up fast, and properly qualified before it moves forward<br><br></li></ul><strong>Qualification &amp; handoff<br><br></strong><ul><li>A conversation becomes a qualified opportunity, with the right context handed to the Account Executive team</li><li>Early objections and questions get handled well enough that a prospect stays engaged</li><li>Meetings get booked and shown up to<br><br></li></ul><strong>Feedback &amp; improvement<br><br></strong><ul><li>What's working - and what isn't - in outreach gets tracked and shared</li><li>Messaging and targeting get refined based on real response patterns</li><li>What prospects ask, push back on, and compare Sawt to flows back to sales and marketing<br><br></li></ul>What you bring<br><br><ul><li>Comfort with high-volume outbound activity - calls, emails, social touches - without losing quality</li><li>Clear, confident communication in both Arabic and English</li><li>Resilience: rejection doesn't slow the next call down</li><li>A curious, consultative approach - you ask good, relevant questions to truly understand the problem and the opportunity</li><li>Organizational discipline: nothing falls through the cracks in the CRM</li><li>Genuine interest in building a career in sales<br><br></li></ul>What the process looks like<br><br><ul><li>Intro call with the team</li><li>Conversation with the hiring manager</li><li>Case exercise - a mock outbound sequence and cold-call role-play</li><li>Culture fit call</li><li>Offer<br><br></li></ul>Powered by JazzHR<br><br>ZgfdkyPbLM

<h3>About Uptime Institute</h3><p>Uptime Institute serves as the Global Digital Infrastructure Authority, setting industry benchmarks for data center performance, resilience, sustainability, and efficiency for over 30 years. The company's Tier Standard is recognized as the IT industry's most trusted global standard for data center design, construction, and operation. Uptime Institute offers Tier Standard and Certifications, Management &amp; Operations reviews, SCIRA-FSI financial sector risk assessments, Sustainability Assessments, and various other risk management and availability offerings. Uptime Education training programs have been completed by over 100,000 data center professionals, with the curriculum expanded through the acquisition of CNet Training Ltd. in 2023.</p><h3>The Role of Network Infrastructure Instructor</h3><p>Uptime Institute is seeking a <strong>Network Infrastructure Instructor</strong> to join its team in Riyadh, Saudi Arabia. This full-time role requires a professional from the Digital Infrastructure Industry with 5-10 years of verifiable experience and a strong understanding of their specialist field. The instructor will be responsible for delivering high-quality education programs that form The Global Digital Infrastructure Education Framework to a global audience, sharing technical knowledge and experience with future workforces.</p><h3>Key Responsibilities</h3><ul><li>Deliver high-quality education programs that comprise The Global Digital Infrastructure Education Framework.</li><li>Share technical knowledge and industry experience with a global audience of data center professionals.</li><li>Engage participants through effective teaching and learning approaches.</li><li>Undertake the train-the-trainer process for each course taught, with full support provided.</li></ul><h3>Required Qualifications and Experience</h3><ul><li>5-10 years of current, verifiable industry experience within the Digital Infrastructure Industry.</li><li>Demonstrated strong understanding of network infrastructure.</li><li>Exceptional communication skills and a confident presence.</li><li>A genuine passion for the subject area and a desire to share knowledge.</li></ul><h3>Essential Knowledge Areas</h3><ul><li>Network cabling infrastructure architecture.</li><li>Principles of data transmission over copper and fiber networks.</li><li>Industry regulations, standards, and best practices.</li><li>Smart network technologies, including wireless systems.</li></ul><h3>Preferred and Advantageous Experience</h3><ul><li>Delivering inside plant (ISP) and outside plant (OSP) solutions.</li><li>Installation and termination of copper cables, including UTP and FTP variants.</li><li>Installation and termination of singlemode and multimode fiber optic cables.</li><li>Testing and certification of copper and fiber optic cable systems.</li><li>Project Management of network cable installation.</li><li>Design of network cable installations.</li><li>Construction and installation of network equipment cabinets.</li><li>Installation of containment systems.</li><li>Experience in the installation of smart network systems (CCTV, Security and Access, AV, WiFi, etc.).</li><li>Installation of network cabling in Data Centers.</li></ul><p>While a formal teaching qualification or prior experience in training, coaching, mentoring, or developing individuals is advantageous, it is not essential. Full training will be provided to the selected candidate.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Key Responsibilities:</p><ul><li>Manage and operate the automotive maintenance center and oversee daily workflow.</li><li>Supervise technicians, assign work orders, and monitor productivity.</li><li>Review and diagnose vehicle faults, ensuring diagnostic accuracy before repairs are carried out.</li><li>Monitor the quality of maintenance work and conduct final inspections before vehicle delivery.</li><li>Review quotations and ensure customer approval is obtained for required work before execution.</li><li>Follow up on repeat repairs and technical complaints, analyze root causes, and implement corrective actions.</li><li>Control spare parts consumption and minimize waste and technical errors.</li><li>Monitor the performance and discipline of the technical team and support staff development.</li><li>Prepare and monitor operational reports and Key Performance Indicators (KPIs).</li><li>Work continuously to improve the efficiency, productivity, and profitability of the maintenance center.</li></ul><p>Qualifications &amp; Requirements:</p><ul><li>Diploma or Bachelor’s degree in Automotive Technology, Automotive Maintenance, Mechanical Engineering, or a related field.</li><li>Minimum of 5 years of experience in automotive maintenance, preferably with previous supervisory or managerial experience.</li><li>Strong experience in diagnosing mechanical, electrical, and electronic faults.</li><li>Experience in managing automotive maintenance centers or workshops.</li><li>Strong leadership and team management skills.</li><li>Ability to analyze problems and make sound technical decisions.</li><li>Proficiency in computer applications and maintenance management systems.</li><li>Good communication and customer service skills.</li></ul><p>Work Location: Jeddah, Saudi Arabia</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Key Responsibilities:</p><ul><li>Manage and operate the automotive maintenance center and oversee daily workflow.</li><li>Supervise technicians, assign work orders, and monitor productivity.</li><li>Review and diagnose vehicle faults, ensuring diagnostic accuracy before repairs are carried out.</li><li>Monitor the quality of maintenance work and conduct final inspections before vehicle delivery.</li><li>Review quotations and ensure customer approval is obtained for required work before execution.</li><li>Follow up on repeat repairs and technical complaints, analyze root causes, and implement corrective actions.</li><li>Control spare parts consumption and minimize waste and technical errors.</li><li>Monitor the performance and discipline of the technical team and support staff development.</li><li>Prepare and monitor operational reports and Key Performance Indicators (KPIs).</li><li>Work continuously to improve the efficiency, productivity, and profitability of the maintenance center.</li></ul><p>Qualifications &amp; Requirements:</p><ul><li>Diploma or Bachelor’s degree in Automotive Technology, Automotive Maintenance, Mechanical Engineering, or a related field.</li><li>Minimum of 5 years of experience in automotive maintenance, preferably with previous supervisory or managerial experience.</li><li>Strong experience in diagnosing mechanical, electrical, and electronic faults.</li><li>Experience in managing automotive maintenance centers or workshops.</li><li>Strong leadership and team management skills.</li><li>Ability to analyze problems and make sound technical decisions.</li><li>Proficiency in computer applications and maintenance management systems.</li><li>Good communication and customer service skills.</li></ul><p>Work Location: Jeddah, Saudi Arabia</p></div>

<p><b>Job Description:</b></p><p><br></p><p>Parsons is looking for an amazingly talented Senior Systems Engineer - SCADA Expertise and OCC to join our team!</p><p><br></p><p>&nbsp;</p><p><br></p><p><b>What You'll Be Doing:</b></p><p><br></p><p>Preparation of rules and procedures for Operations, CBTC systems and regulation.</p><p>Requirements management including refinement and traceability</p><p>System performance</p><p>Analyze design options and specifications</p><p>Development of safety/operational concept</p><p>Lead the design review, from an operational and maintenance perceptive, of SCADA, MMIS and related sub-systems and more specifically lead the review of the SCADA design submitted by the Design &amp; Built Contractor</p><p>Test cases for implementation during the commissioning and acceptance of SCADA system.</p><p>Review and approval of the operational safety case.</p><p>Review OCC layout in accordance with the task analysis.</p><p>Review the contract and the specification that the supplier has given to make sure that it matches the requirements.</p><p>Reviewing the Factory Acceptance Test Procedure and Plans to ensure the compliance with the contract</p><p>Meeting with the design and build contractors and the supplier to make sure all are in compliance and changes are within the scope of the supplier and the contractors.</p><p>Facilitate and Participate to the Factory Acceptance Test of the SCADA system</p><p>Preparing reports, request for more information and letters to the client for clarifications that may arise.</p><p>Utilizing EDMS System (Aconex, PCM) for document control and making submittals to the contractor.</p><p>Assisting other Systems Team Members on their subsystems as it interfaces with SCADA.</p><p>Assist in preparation of Emergency Response Plan.</p><p>Train Junior Engineers (Saudi National)</p><p><b>&nbsp;</b></p><p><b><br></b></p><p><b>What Required Skills You'll Bring:</b></p><p><br></p><p><br></p><p>With minimum of 12 years work experience in Metro Control Center Operations</p><p>Extensive experience in Operations and Maintenance</p><p>Large project experience in role of Systems Engineer</p><p>Operation Control Center experience</p><p>Rail/Metro industry background required</p><p>Rail Systems, ERTMS, Asset Protection, Systems Engineering, Operations development and SCADA</p><p>Understand maintenance concept and RAMS requirement.</p><p>Chartered Engineer</p><p>&nbsp;</p><p><b><br></b></p><p><b>&nbsp;What Desired Skills You'll Bring:</b></p><p><br></p><p>Good communication skills both written and verbal</p><p>Background includes project experience in rail/metro industry</p><p>Working knowledge of CBTC, MMIS, SCADA and Networking Functions.</p><p><strong>Desired Candidate Profile</strong></p><p>With minimum of 12 years work experience in Metro Control Center Operations Extensive experience in Operations and Maintenance Large project experience in role of Systems Engineer Operation Control Center experience Rail/Metro industry background required Rail Systems, ERTMS, Asset Protection, Systems Engineering, Operations development and SCADA Understand maintenance concept and RAMS requirement. Chartered Engineer</p><p>Good communication skills both written and verbal Background includes project experience in rail/metro industry Working knowledge of CBTC, MMIS, SCADA and Networking Functions.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Medical Representative (In-Center) </b> in the wellness and aesthetics center plays a vital role in guiding clients through their beauty journey by providing personalized consultations and promoting skin and hair care services and products. This position is focused on <b>in-center interaction</b> with clients, where the advisor builds trust, understands individual concerns, and recommends the most suitable treatments and home care solutions.</p><p>To succeed in this role, must have in-depth knowledge of skincare and haircare protocols, a strong understanding of customer needs, and excellent communication skills. She also plays a key role in achieving sales targets by <b>promoting treatment packages and retail products</b>, while ensuring clients are educated on proper care and the benefits of each service.</p><p>This role is essential for creating a high-quality, personalized client experience and supporting the center’s growth through exceptional customer engagement and product knowledge</p><p>Responsibilities</p><ul><li>Greet clients warmly and provide personalized consultations based on their skin or hair concerns.</li><li>Recommend appropriate treatments, sessions, and home care products tailored to each client’s needs.</li><li>Clearly explain the benefits, usage, and protocols of beauty services and products offered by the center.</li><li>Maintain in-depth knowledge of all skincare and haircare products and stay updated with new arrivals or formulations.</li><li>Achieve daily and monthly sales targets by promoting packages and retail items effectively.</li><li>Build strong, long-term relationships with clients to encourage loyalty and repeat visits.</li><li>Coordinate with therapists and front-desk teams to ensure a seamless client experience.</li><li>Follow up with clients post-treatment to assess satisfaction and offer further recommendations.</li><li>Maintain a clean, professional, and organized consultation and display area.</li><li>Participate in regular training sessions to stay updated on beauty trends, product knowledge, and consultation techniques.</li></ul><p><b>Preferred Candidate:</b></p><ol><li>Exceptional communication and interpersonal skills.</li><li>Proven experience in sales, preferably within the beauty or cosmetics industry.</li><li>Ability to work independently and manage a flexible schedule.</li><li>Detail-oriented with strong analytical and problem-solving skills.</li><li>good in Microsoft Office Suite </li><li>Strong relationship-building skills with clients and industry professionals.</li><li>Effective negotiation and persuasion abilities.</li><li>Knowledge of beauty products and skincare treatments.</li><li>Fluency in Arabic is highly desirable.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Graduates of the Faculty of Pharmacy are preferred.</li><li>Strong sales and negotiation skills tailored to the beauty industry.</li><li>In-depth knowledge of beauty and skincare products and trends.</li><li>Ability to analyze market trends and customer preferences.</li><li>Strong organizational and time management capabilities.</li><li>Ability to work collaboratively within a team environment.</li><li>Adaptability to evolving beauty trends and product lines.</li></ul></div>

Provides technical expertise to sales representatives, resellers and customers during the sales process. Responsible for the development and use of a set of software tools to improve the accuracy, completeness, and timeliness of Quotations, Orders and Order Changes.<br><br><strong>Job Requirements<br><br></strong><strong>About Envista<br><br></strong>Envista is a global dental leader, bringing together over 30 trusted brands. Our mission is to support dental professionals in delivering the best possible patient care through advanced products, technologies, and expert support.<br><br>Job Title:<strong> Clinical Specialist, SPARK - KSA &amp; South Africa<br><br></strong>Department: Clinical Support- Ormco<br><br>Location: Saudi Arabia<br><br>Reporting To: Commercial lead, Orthodontics - MEA<br><br>The successful candidate will focus on providing clinical and customer support to Orthodontist professionals within KSA and South Africa. With an emphasis on our Clear Aligner SPARK &amp; will be responsible for initial processing and assessment of digital orthodontic cases and related technical support, as well as providing onsite demo, installation, and training of our complete digital clear aligners treatment journey.<br><br>Primary Duties<br><br><ul><li>Provide in depth training, education, onboarding and technical support to customers and local teams for SPARK, IOS, and future products in the Ormco commercial portfolio.</li><li>Diagnose and resolve complex technical issues related to our digital products or services, ensuring timely resolution and customer satisfaction.</li><li>Ensure that the customer receives correct design and material choice for the individualized dental product.</li><li>Perform Spark aligner / ODB onboarding, on-site/remote, for new/current doctors.</li><li>Scheduling technical follow up with doctors.</li><li>Support customers by phone (call center), CRM, email, teams or remote/on-site.</li><li>Assist and engage in dialogue with the customer in the event of any defects in products.</li><li>Provide IOS demonstration and onboarding at the Doctor’s practice.</li><li>Collect and report effectively and efficiently any issues or calls outbound/inbound related into our CRM system.</li><li>Co travel with sales team, technically supporting the team for new and existing customers and at Dental shows/events.</li><li>Travel among different markets (for market, clinic, and group activities) in the region will represent 50% of the job full time</li><li>Providing technical support (software &amp; web) for products in our digital portfolio.</li><li>Collects/reports product improvements or ideas to the Product team.</li><li>Maintain internal knowledge through articles, SOPs, and templates.</li><li>Understands and supports the company's policies and procedures to provide proper and effective support to our customers.</li><li>Additional tasks as required.<br><br></li></ul><strong>Job Requirements<br><br></strong><ul><li>MUST be in possession of a Dental certification as dentist OR Orthodontist.</li><li>Prior experience with dental/orthodontic industry including understanding of digital workflow and manufacturing processes.</li><li>Preferably previous experience in a similar role including clinical, Intra-Oral Scanners, digital design software, 3D printing and digital dentistry.</li><li>Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.</li><li>Excellent organizational skills</li><li>Proactive, self-sufficient, with a strong team and customer-oriented mindset.</li><li>Enthusiastic, logical, and creative thinker</li><li>Must be willing to travel and eligible to issue a driving license.</li><li>Must possess a fluent level of the English language, Arabic is a plus.<br><br></li></ul>Applicants may apply directly through Envista Career page or by clicking on the Apply tab to be directed to our official careers' portal.<br><br>Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such an agreement and written approval in place.<br><br>Operating company:Ormco<br><br>Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b><b><b>29343</b></b></b></b>&nbsp;</p><br> <p><b>City<b><b><b>WS Branches</b></b></b></b>&nbsp;</p><br> <p><span><b><em>Group overview:</em></b></span></p><br> <p><span>Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries.</span></p><br> <p><span><b>alfanar</b></span><b>&nbsp;is involved in:</b></p><br> <ul> <li>Electrical, Electromechanical and Civil Engineering Construction</li> <li>Manufacturing and Marketing Electrical Construction Products</li> <li>Allied Engineering Services</li> </ul> <p><b>Our Main Divisions:</b></p><br> <ul> <li>alfanar electric</li> <li>alfanar Construction</li> <li>alfanar Building Systems</li> </ul> <p><b><u>alfanar electric</u></b></p><br> <p>alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.</p><br> <p><b>alfanar electric operates industries in:</b></p><br> <ul> <li>Riyadh and Jubail, Saudi Arabia</li> <li>Dubai, UAE</li> <li>London, UK</li> </ul> <p>alfanar has a development and engineering center in Chennai, India.</p><br> <p><b>Industrial Complex, Riyadh</b></p><br> <p>The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.</p><br> <p>Spread across 700,000 square meters, the Complex houses alfanar’s facilities.</p><br> <p>The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.</p><br> Job Purpose <br><p>Lead and manage all branch commercial and operational activities to achieve sustainable business growth, customer satisfaction and operational excellence. The Branch Manager is accountable for leading the branch team, driving sales performance, developing customer relationships, executing company strategy, and ensuring full compliance with corporate policies and governance. In effect, the role carries end-to-end business ownership of the branch.</p><br><br><br>Functional Responsibilities <br><p>Leadership &amp; People Management</p><br> <ul> <li>Lead, coach, and develop the branch team to achieve business objectives and maintain a high-performance culture.</li> <li>Directly manage Sales Specialists, Key Account Managers, and the Sales Support team.</li> <li>Set individual performance objectives, conduct performance reviews, and establish development plans.</li> <li>Conduct joint customer visits and provide on-the-job coaching to the sales team.</li> <li>Allocate responsibilities and resources to improve productivity and operational efficiency.</li> <li>Promote employee engagement, accountability, collaboration, customer focus, and ethical conduct.</li> </ul> <p>Commercial Leadership</p><br> <ul> <li>Manage the branch’s commercial performance, including sales, collections, product mix, and market share.</li> <li>Develop and monitor the branch business plan and annual, quarterly, and monthly sales plans in alignment with corporate objectives.</li> <li>Drive revenue growth through the development of existing customers and acquisition of new accounts.</li> <li>Lead the implementation of sales campaigns, strategic programs, and relevant corporate initiatives.</li> <li>Drive market penetration across the assigned territory.</li> <li>Analyze competitor activity, market developments, and business trends and recommend appropriate commercial actions.</li> </ul> <p>Customer Relationship Management</p><br> <ul> <li>Establish and maintain strategic relationships with key distributors, customers, and decision-makers.</li> <li>Conduct regular business reviews with strategic customers and track agreed targets, OKRs, and performance objectives.</li> <li>Lead negotiations for major commercial agreements.</li> <li>Maintain customer satisfaction and loyalty through timely issue resolution, value-added solutions, and consistent service standards.</li> <li>Manage customer contracts, agreements, and renewals to ensure compliance, continuity, and value protection.</li> <li>Ensure effective product visibility, displays, signage, and promotional materials across customer showrooms.</li> </ul> <p>Sales Management &amp; Execution</p><br> <ul> <li>Lead the sales pipeline management process to maintain a sustainable flow of business opportunities.</li> <li>Monitor customer visits, quotations, opportunities, and sales activities through accurate and disciplined use of the C4C CRM system.</li> <li>Monitor branch sales performance and KPIs and implement action plans to address performance gaps.</li> <li>Drive cross-selling and expansion of the strategic product portfolio.</li> <li>Ensure accurate sales forecasting and demand planning.</li> </ul> <p>Financial &amp; Operational Management</p><br> <ul> <li>Manage customer credit exposure and collection performance.</li> <li>Improve branch financial performance and cost efficiency.</li> <li>Coordinate with Supply Chain to maintain healthy inventory levels and stock rotation.</li> <li>Maintain effective control over branch assets and operational resources.</li> <li>Provide management with regular performance updates, market intelligence, and business recommendations.</li> </ul> <p>Cross-Functional Coordination</p><br> <ul> <li>Collaborate with Sales Operations, Marketing, Supply Chain, Finance, Credit, Customer Service, and Product Management to support customer and business requirements.</li> <li>Coordinate with Head Office on branch priorities, policies, and execution requirements.</li> </ul> <p>Compliance &amp; Governance</p><br> <ul> <li>Ensure compliance with pricing policies, commercial controls, company procedures, and ethical standards.</li> <li>Maintain a safe, secure, and compliant branch working environment.</li> <li>Ensure accurate reporting and documentation of commercial and operational activities.</li> <li>Promote risk awareness and sound business governance across the branch.</li> </ul><br><br>General Responsibilities <br><p>HR Proficiency:</p><br> <ul> <li>Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.</li> <li>Ability to recognize low performers and guide them to improve or release them.</li> <li>Ability to treat subordinates equally without any discrimination.</li> <li>Assessment criteria of subordinates is performance that leads to planned results.</li> <li>Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</li> </ul> <p>Responsibility:</p><br> <ul> <li>Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.</li> <li>Able to anticipate problems and make the necessary proactive steps to prevent them</li> <li>Ability to take necessary and proper timely decisions.</li> </ul> <p>Delivery:</p><br> <ul> <li>Deliver the required results in timely manner with required quality and cost.</li> <li>Making a Tangible Difference:</li> <li>Must make a tangible difference to his area of operation. and exceed business expectations.</li> </ul> <p>Business Planning and Performance:</p><br> <ul> <li>Able to transform the corporate goals into business plans.</li> <li>Able to Plan, follow-up and execute those plans, whether they are annual or development plans.</li> <li>Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.</li> <li>Provide periodic work progress reports.</li> <li>Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.</li> </ul> <p>Organizational Development:</p><br> <ul> <li>Develop the organizational structure according to the current requirements taking into consideration future and development plans.</li> <li>Ensure availability of job descriptions for all job roles and deployment.</li> </ul> <p>Business Process Improvements:</p><br> <ul> <li>Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> <li>Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.</li> <li>Promote the automated systems and using them fully, to spread its culture.</li> </ul> <p>Quality:</p><br> <ul> <li>Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.</li> </ul> <p>Adaptation:</p><br> <ul> <li>Adapt to new and alternative techniques, technologies, management structures, and business models.</li> </ul> <p>Health, Safety and Environment:</p><br> <ul> <li>Ensure a safe, secure, and legal work environment as per the standard regulations.</li> </ul> <br><br>Qualification <br>Bachelor in Electrical Engineering or Business Management<br><br><br>Experience <br>10-15 years<br><br><br>Skills <br>Competitive Analysis<br>Marketing and Sales Strategies<br>Sales Forecasting<br>Sales Fundamentals, Calls, Closings<br>Sales Presentations<br>Sales Promotions<br>Sales Research<br>Sales Trend Analysis<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><strong>Key Responsibilities</strong></p><p>1. General Responsibilities</p><ul><li>Operate and navigate all dive center vessels safely, professionally, and in full compliance with maritime regulations.</li><li>Support the Dive Center Manager in the day-to-day operations and overall performance of marine activities.</li><li>Prepare vessels daily for operations, ensuring readiness, safety compliance, and presentation standards.</li><li>Captain all scheduled dive excursions, ensuring smooth and efficient operations.</li><li>Maintain the cleanliness and overall appearance of vessels (interior and exterior) to the highest standards.</li><li>Assist with dive center support tasks, including cylinder handling, equipment organization, and general upkeep.</li><li>Collaborate with internal departments, including Sustainability and SEZ teams, to ensure alignment with environmental regulations and marine conservation objectives.</li><li>Support multi-site operations, including remote work and site visits as required.</li></ul><p>2. Pre-Opening Support</p><ul><li>Assist in the setup and operational readiness of dive center marine assets.</li><li>Collaborate with cross-functional teams during the development and delivery phase to ensure operational targets are achieved.</li><li>Develop comprehensive knowledge of local dive sites, navigation routes, and marine conditions within the operating area.</li></ul><p>3. Operational Responsibilities (Post-Opening)</p><ul><li>Ensure safety is always the highest priority in all marine and diving operations.</li><li>Coordinate safe diver drop-offs and pick-ups in accordance with established diving protocols.</li><li>Monitor weather, sea conditions, and operational risks to ensure safe trip execution.</li><li>Maintain accurate vessel logs, maintenance records, and daily operational reports.</li><li>Conduct routine inspections and basic troubleshooting of vessels and outboard engines, escalating issues as required.</li><li>Build and maintain effective working relationships with team members, guests, and stakeholders.</li><li>Ensure all dive center activities conducted via vessels meet professional and operational standards.</li></ul><p>4. Health, Safety, Environment &amp; Quality</p><ul><li>Enforce strict adherence to all marine safety standards, emergency procedures, and risk management protocols.</li><li>Ensure compliance with all environmental regulations, promoting responsible marine practices.</li><li>Support sustainability initiatives and marine conservation efforts in line with company objectives.</li><li>Maintain a safe, clean, and well-organized vessel environment for both guests and crew.</li></ul><p>5. Policies, Procedures &amp; Reporting</p><ul><li>Adhere to all company policies, standard operating procedures (SOPs), and maritime regulations.</li><li>Maintain accurate documentation, including vessel logs, maintenance schedules, and incident reports.</li></ul><p>6. Continuous Improvement</p><ul><li>Identify opportunities to enhance operational efficiency, safety standards, and guest experience.</li><li>Contribute to process improvements aligned with international best practices and operational excellence.</li></ul><p><strong>Job Requirements</strong></p><p>Qualifications &amp; Experience</p><ul><li>Licensed/registered Boat Captain in the Kingdom of Saudi Arabia.</li><li>Strong knowledge of local waters, preferably within the Al Wajh Lagoon or similar environments.</li><li>Proven experience in marine operations, ideally supporting diving or tourism activities.</li><li>Experience working with divers and understanding dive operation requirements.</li><li>Basic mechanical knowledge and troubleshooting skills for boats and outboard engines.</li><li>Previous experience in hospitality or luxury tourism environments is an advantage.</li></ul><p>Core Competencies</p><ul><li>Proficiency in spoken English; Arabic is an advantage.</li><li>Strong customer service mindset with a proactive, can-do attitude.</li><li>High level of responsibility and commitment to safety.</li><li>Excellent situational awareness and decision-making under pressure.</li><li>Strong leadership and teamwork skills.</li><li>High attention to detail and operational discipline.</li><li>Ability to engage with guests from diverse cultural backgrounds.</li><li>Professional presentation aligned with luxury service standards.</li><li>Ability to work independently and as part of a team, demonstrating sound judgment and discretion.</li></ul><p>Desirable Skills</p><ul><li>Additional language proficiency (preferably Arabic).</li><li>Experience as a boat mechanic, particularly with outboard engines.</li><li>Knowledge or interest in marine conservation and sustainability practices.</li></ul><p>Job Context</p><p>Operates within a luxury marine tourism and dive center environment. Requires flexibility to work extended hours, including weekends and peak seasons. Involves daily on-water operations under varying environmental conditions. Plays a critical role in ensuring guest safety, operational excellence, and premium service delivery.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Licensed/registered Boat Captain in the Kingdom of Saudi Arabia.</li><li>Strong knowledge of local waters, preferably within the Al Wajh Lagoon or similar environments.</li><li>Proven experience in marine operations, ideally supporting diving or tourism activities.</li><li>Experience working with divers and understanding dive operation requirements.</li><li>Basic mechanical knowledge and troubleshooting skills for boats and outboard engines.</li><li>Previous experience in hospitality or luxury tourism environments is an advantage.</li><li>Proficiency in spoken English; Arabic is an advantage.</li><li>Strong customer service mindset with a proactive, can-do attitude.</li><li>High level of responsibility and commitment to safety.</li><li>Excellent situational awareness and decision-making under pressure.</li><li>Strong leadership and teamwork skills.</li><li>High attention to detail and operational discipline.</li><li>Ability to engage with guests from diverse cultural backgrounds.</li><li>Professional presentation aligned with luxury service standards.</li><li>Ability to work independently and as part of a team, demonstrating sound judgment and discretion.</li><li>Additional language proficiency (preferably Arabic).</li><li>Experience as a boat mechanic, particularly with outboard engines.</li><li>Knowledge or interest in marine conservation and sustainability practices.</li></ul>

Position: Senior Network Engineer Location: Saudi Arabia Work Mode: Onsite Joining Requirement: Immediate Joiners or candidates with a short notice period only currently based in KSA. Experience Required: Minimum 15+ years of experience in IT Infrastructure and Network Operations, including 5+ years in leadership or managerial roles managing large-scale infrastructure teams. Experience working within Managed Services or large enterprise environments is mandatory. Language Requirements Arabic (Mandatory) English (Mandatory) Nationality Preference Top Priority Saudi Nationals Position Summary We are seeking an experienced Senior Network Engineer to manage and lead enterprise IT infrastructure operations across Data Center (Azure and On-Premises) and Network Infrastructure environments. The ideal candidate will possess deep technical expertise, strong operational leadership capabilities, and a strategic mindset to drive innovation through AI, Generative AI, and Agentic AI-enabled IT Operations . This role is responsible for ensuring infrastructure availability, service reliability, SLA compliance, security, operational excellence, and continuous improvement across enterprise environments. Key Responsibilities Infrastructure Operations Lead end-to-end operations of: Data Center Infrastructure (Azure &amp; On-Premises) Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN) Responsibilities include: Ensuring high availability, performance, scalability, and reliability of infrastructure services Managing proactive monitoring, incident management, problem management, and Root Cause Analysis (RCA) Maintaining operational readiness and capacity planning for critical systems Service Delivery &amp; Operations Management Establish and maintain service levels aligned with business requirements Monitor and achieve SLA, OLA, KPI, and uptime targets Lead major incident management and service restoration activities Ensure adherence to ITIL processes and service management best practices Drive operational governance and continuous service improvement initiatives Security &amp; Compliance Ensure enterprise infrastructure complies with security and regulatory requirements Implement and maintain network security controls, access management, and infrastructure hardening Support disaster recovery, business continuity, and risk mitigation strategies Stakeholder &amp; Customer Management Act as the primary interface between business stakeholders, customers, and infrastructure teams Build and maintain strong relationships with customers and senior leadership Present operational reviews, service reports, and improvement plans to executive stakeholders Manage escalations effectively and ensure high customer satisfaction Team Leadership Lead, mentor, and develop multidisciplinary infrastructure teams Manage workforce planning, performance management, coaching, and succession planning Foster a culture of accountability, innovation, collaboration, and operational excellence AI &amp; Automation Drive adoption of AI, Generative AI, and Agentic AI technologies within IT Operations Identify automation opportunities across infrastructure and support processes Implement AI-driven monitoring, analytics, predictive operations, and self-healing capabilities Improve operational efficiency and productivity through automation initiatives Continuous Improvement &amp; Transformation Lead infrastructure modernization and digital transformation programs Implement best practices in observability, monitoring, reliability engineering, and cloud operations Support cloud migration and hybrid infrastructure transformation initiatives Drive process optimization and continuous service improvement Vendor &amp; Financial Management Manage technology vendors, service providers, and support partners Participate in budgeting, forecasting, and cost optimization initiatives Ensure optimal utilization of infrastructure assets and service contracts Key Competencies Customer &amp; Stakeholder Management Service Delivery Management Operational Governance Strategic Planning Team Leadership &amp; Mentoring Communication &amp; Presentation Skills Problem Solving &amp; Decision Making AI-Driven Innovation Mindset Continuous Improvement &amp; Transformation Leadership Preferred Candidate Profile Strong hands-on experience with Cisco, Huawei, and Fortinet technologies Proven track record managing enterprise network and infrastructure operations Experience supporting large-scale customers across Saudi Arabia, GCC, and Middle East environments Strong leadership, customer management, and service delivery expertise Experience driving automation, cloud adoption, AIOps, and infrastructure transformation initiatives Strong understanding of AI-enabled infrastructure operations and modern enterprise technology landscapes Must Have Strong experience with Cisco, Huawei, and Fortinet technologies. Proven track record managing enterprise network and infrastructure operations. Experience supporting large-scale customers within GCC/Middle East environments. Strong leadership, customer management, and service delivery background Experience driving automation, cloud adoption, and infrastructure transformation initiatives. Share<p><strong>Desired Candidate Profile</strong></p>Required Qualifications Education Bachelor's Degree in: Computer Science Information Technology Engineering Related discipline Experience Minimum 15+ years of experience in IT Infrastructure and Network Operations Minimum 5+ years in leadership or managerial roles managing large infrastructure teams Proven experience managing enterprise-scale and mission-critical environments Experience working within Managed Services or large enterprise customer environments is mandatory Technical Skills Network Technologies Cisco Campus &amp; Data Center Solutions Huawei Campus &amp; Data Center Solutions LAN, WAN, Wi-Fi, SD-WAN Technologies Network Design, Deployment, and Operations Security Technologies Fortinet Security Solutions Cisco Security Technologies Firewalls Access Control Network Segmentation Disaster Recovery &amp; Business Continuity Planning Cloud &amp; Data Center Microsoft Azure Infrastructure Hybrid Cloud Environments On-Premises Data Center Operations Infrastructure Monitoring &amp; Capacity Management Operations &amp; Service Management ITIL Framework Incident Management Problem Management Change Management SLA/KPI Governance Operational Reporting Service Delivery Management Automation &amp; AI Infrastructure Automation AIOps (AI-Driven Operations) Generative AI Solutions Agentic AI Solutions Predictive Analytics Self-Healing Infrastructure

<p><strong>Job Description</strong></p><p><br></p><p>Network Operations Center (NOC) Engineer - Level 1 (L1)</p><p>Domain: Data Centers &amp; Connectivity Infrastructure</p><p><br></p><p><strong>Role Purpose</strong></p><p><br></p><p>The NOC L1 Engineer is responsible for 24x7 monitoring, incident detection, basic troubleshooting, and escalation support for Data Center and Connectivity infrastructure. The role focuses on realtime surveillance, ticket management, coordination with stakeholders, and operational reporting to ensure service availability and SLA compliance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>Monitoring &amp; Surveillance</p><p>Monitor infrastructure health and alarms through DCIM systems (Data Centers) and NMS/OSS platforms (Connectivity).</p><p>Perform continuous surveillance of network elements including SubSea NMS, IPOPs, IX, OTN, and related systems.</p><p>Identify faults, anomalies, and service degradations proactively.</p><p>Incident &amp; Trouble Ticket Management</p><p>Create, assign, dispatch, and track trouble tickets based on alarms and fault notifications.</p><p>Ensure incidents are logged accurately with proper classification and priority.</p><p>Escalate issues to L2/L3 teams as per defined escalation matrices and SLAs.</p><p>Troubleshooting &amp; Fault Management</p><p>Conduct initial troubleshooting, fault isolation, and remote fault management based on available tools and procedures.</p><p>Support equipment failure investigations using NMS data and dashboards.</p><p>Coordination &amp; Communication</p><p>Liaise with internal teams, service providers, vendors, international carriers, and consortium NOCs as required.</p><p>Provide timely updates to stakeholders during incidents and follow established communication protocols.</p><p>Reporting &amp; Documentation</p><p>Prepare and maintain reports on Trouble Tickets, Root Cause Analysis (RCA), fault trends, and operational dashboards.</p><p>Ensure accurate documentation of incidents, actions taken, and resolutions.</p><p>Required Skills &amp; Qualifications</p><p>Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks.</p><p>Familiarity with DCIM, NMS, and OSS systems.</p><p>Hands-on in Ciena 6200 (MCP)</p><p>Knowledge of ticketing systems and incident management processes.</p><p>Strong monitoring, analytical, and communication skills.</p><p>Willingness to work in 24x7 shift operations.</p><p><br></p>

<h3 >About FAENA and The Red Sea Project</h3> <p >The FAENA Movement is founded on art, culture, and community, drawing inspiration from Southern traditions and elevated by imaginative design. Its culture emphasizes authentic hospitality and transformative experiences. As FAENA expands into the Kingdom of Saudi Arabia, <strong >FAENA The Red Sea</strong> will establish a new presence, creating spaces through bold ideas and meaningful collaboration.</p> <h3 >Role Summary: Guest Experience Agent Telephones</h3> <p >The <strong >Guest Experience Agent Telephones</strong> is a full-time position responsible for managing all incoming and outgoing telephone communications within the hotel. This role ensures efficient call direction to appropriate departments or guests, maintaining clear and professional communication standards to support seamless hotel operations in Saudi Arabia.</p> <h3 >Key Responsibilities</h3> <ul > <li >Answer and handle all incoming and outgoing telephone calls promptly and professionally.</li> <li >Transfer calls efficiently to the appropriate departments, guests, or staff.</li> <li >Provide accurate information and assistance to guests and callers regarding hotel services and facilities.</li> <li >Operate and monitor the hotel’s PBX/switchboard system at all times.</li> <li >Manage wake-up calls, message taking, and call forwarding requests.</li> <li >Record and relay messages accurately to guests and departments.</li> <li >Update and maintain call logs and communication records.</li> </ul> <h3 >Communication and Operational Standards</h3> <ul > <li >Maintain clear and courteous communication standards in all interactions.</li> <li >Support internal communication between hotel departments.</li> <li >Follow hotel communication protocols and standard operating procedures.</li> <li >Ensure smooth and uninterrupted telephone service operations.</li> <li >Maintain professionalism and calmness during high-volume or emergency situations.</li> <li >Assist with emergency communication procedures when required.</li> <li >Report any system faults or communication issues to the IT department.</li> <li >Ensure guest privacy and confidentiality of all information.</li> </ul> <h3 >Experience and Attributes</h3> <p >Candidates for this role should possess <strong >0-1 years of relevant experience</strong>. The position requires individuals who can demonstrate strong communication skills, attention to detail, and the ability to maintain composure and professionalism in a dynamic environment.</p> <h3 >Location</h3> <p >This full-time position is based in <strong >Saudi Arabia</strong>, contributing to FAENA's expansion and the establishment of FAENA The Red Sea.</p>

<strong>Job Description<br><br></strong>The successful candidate will be a key member of the Owner's'IT and Telecom Infrastructure team, responsible for overseeing the operation, maintenance, performance, and continuous improvement of the Project mission-critical Data Center and Telecom systems. The role requires strong technical expertise, leadership capabilities, and experience managing complex infrastructure operations within large-scale transportation or public infrastructure environments.<br><br><strong>Key Roles And Responsibilities<br><br></strong>Lead and oversee the operation, maintenance, and lifecycle management of the Riyadh Bus Project's Data Center and Telecom infrastructure, ensuring high availability, reliability, and operational excellence.<br><br>Act as the Owner's representative for all IT and Telecom operational matters, ensuring compliance with contractual obligations, project requirements, and industry best practices.<br><br>Manage, supervise, and provide technical direction to the IT and Telecom Operations &amp; Maintenance (O&amp;M) Contractor, ensuring services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).<br><br>Lead a multidisciplinary team of specialists, engineers, inspectors, and technical experts responsible for monitoring and auditing the performance of IT and Telecom assets and associated maintenance activities.<br><br>Establish and implement performance management frameworks, monitoring tools, KPI dashboards, and reporting mechanisms to measure contractor effectiveness and system performance.<br><br>Ensure proactive maintenance strategies are implemented to maximize system availability, minimize downtime, and improve asset reliability.<br><br>Monitor and manage telecom systems, including fiber optic networks, communication infrastructure, WAN/LAN networks, wireless systems, CCTV, passenger information systems, and other operational technologies supporting public transport services.<br><br>Oversee Data Center operations, including servers, storage systems, virtualization platforms, backup and disaster recovery solutions, and network infrastructure.<br><br>Ensure compliance with all applicable cybersecurity regulations, standards, and policies within the Kingdom of Saudi Arabia, including risk management, vulnerability assessments, incident response, and security audits.<br><br>Coordinate with internal stakeholders, contractors, consultants, and government authorities to ensure seamless operation and integration of IT and Telecom systems.<br><br>Review and approve maintenance plans, technical reports, operational procedures, and asset management documentation.<br><br>Identify operational risks and develop mitigation strategies to ensure business continuity and uninterrupted transport services.<br><br>Support future technology upgrades, system enhancements, and digital transformation initiatives across the project.<br><br><strong>Qualifications And Education<br><br></strong>Bachelor's Degree in Electronics Engineering, Telecommunications Engineering, Computer Engineering, Information Technology, or a related engineering discipline.<br><br>Professional certifications in Data Center Management, Telecommunications, Network Infrastructure, Cybersecurity, or Project Management are considered a strong advantage.<br><br>Minimum 15 years of progressive experience in the design, operation, maintenance, and management of Data Centers and Telecom Infrastructure within large and complex environments.<br><br>Demonstrated experience managing major infrastructure, transportation, smart city, or public-sector projects.<br><br>Strong understanding of Data Center technologies, network architectures, telecom systems, and operational support environments.<br><br>Sound knowledge of cybersecurity frameworks, regulations, and compliance requirements applicable in the Kingdom of Saudi Arabia.<br><br>Experience within public transportation, metro, bus, rail, airport, or similar transit projects is highly desir<strong>able.<br><br></strong><strong>Mandatory Skills And Competencies<br><br></strong>Strong contract and vendor management experience, including performance monitoring and enforcement of contractual obligations.<br><br>Proven leadership and team management skills with the ability to lead multidisciplinary technical teams.<br><br>Excellent analytical and problem-solving abilities with a data-driven decision-making approach.<br><br>Strong attention to detail and commitment to operational excellence.<br><br>Ability to establish and monitor KPIs, SLAs, and performance metrics.<br><br>Excellent stakeholder management, communication, and reporting skills.<br><br>Strong knowledge of asset management and maintenance best practices.<br><br>Effective risk management and business continuity planning capabilities.<br><br>Excellent written and verbal communication skills in English.<br><br>Arabic language proficiency would be considered an added advantage.<br><br><strong>Preferred Experience<br><br></strong>Experience in Bus Rapid Transit (BRT), Metro, Rail, Smart Mobility, or Intelligent Transportation Systems (ITS).<br><br>Familiarity with international standards and best practices related to Data Centers, Telecommunications, Cybersecurity, and Public Transport Infrastructure.

<p> </p> <b>Job Description</b> <p> </p> <p> </p> Job Description <br> <p>The successful candidate will be a key member of the Owner's IT and Telecom Infrastructure team, responsible for overseeing the operation, maintenance, performance, and continuous improvement of the Project mission-critical Data Center and Telecom systems. The role requires strong technical expertise, leadership capabilities, and experience managing complex infrastructure operations within large-scale transportation or public infrastructure environments.</p> <p> <br> <br> </p> <p> <b>Key Roles and Responsibilities:</b> </p> <br> <p>Lead and oversee the operation, maintenance, and lifecycle management of the Riyadh Bus Project's Data Center and Telecom infrastructure, ensuring high availability, reliability, and operational excellence.</p> <br> <p>Act as the Owner's representative for all IT and Telecom operational matters, ensuring compliance with contractual obligations, project requirements, and industry best practices.</p> <br> <p>Manage, supervise, and provide technical direction to the IT and Telecom Operations &amp; Maintenance (O&amp;M) Contractor, ensuring services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</p> <br> <p>Lead a multidisciplinary team of specialists, engineers, inspectors, and technical experts responsible for monitoring and auditing the performance of IT and Telecom assets and associated maintenance activities.</p> <br> <p>Establish and implement performance management frameworks, monitoring tools, KPI dashboards, and reporting mechanisms to measure contractor effectiveness and system performance.</p> <br> <p>Ensure proactive maintenance strategies are implemented to maximize system availability, minimize downtime, and improve asset reliability.</p> <br> <p>Monitor and manage telecom systems, including fiber optic networks, communication infrastructure, WAN/LAN networks, wireless systems, CCTV, passenger information systems, and other operational technologies supporting public transport services.</p> <br> <p>Oversee Data Center operations, including servers, storage systems, virtualization platforms, backup and disaster recovery solutions, and network infrastructure.</p> <br> <p>Ensure compliance with all applicable cybersecurity regulations, standards, and policies within the Kingdom of Saudi Arabia, including risk management, vulnerability assessments, incident response, and security audits.</p> <br> <p>Coordinate with internal stakeholders, contractors, consultants, and government authorities to ensure seamless operation and integration of IT and Telecom systems.</p> <br> <p>Review and approve maintenance plans, technical reports, operational procedures, and asset management documentation.</p> <br> <p>Identify operational risks and develop mitigation strategies to ensure business continuity and uninterrupted transport services.</p> <br> <p>Support future technology upgrades, system enhancements, and digital transformation initiatives across the project.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications and Education :</b> </p> <br> <p>Bachelor's Degree in Electronics Engineering, Telecommunications Engineering, Computer Engineering, Information Technology, or a related engineering discipline.</p> <br> <p>Professional certifications in Data Center Management, Telecommunications, Network Infrastructure, Cybersecurity, or Project Management are considered a strong advantage.</p> <br> <p>Minimum 15 years of progressive experience in the design, operation, maintenance, and management of Data Centers and Telecom Infrastructure within large and complex environments.</p> <br> <p>Demonstrated experience managing major infrastructure, transportation, smart city, or public-sector projects.</p> <br> <p>Strong understanding of Data Center technologies, network architectures, telecom systems, and operational support environments.</p> <br> <p>Sound knowledge of cybersecurity frameworks, regulations, and compliance requirements applicable in the Kingdom of Saudi Arabia.</p> <br> <p>Experience within public transportation, metro, bus, rail, airport, or similar transit projects is highly desir<b>able.</b> </p> <p> <b> <br> </b> </p> <p> <b>Mandatory Skills and Competencies:</b> </p> <br> <p>Strong contract and vendor management experience, including performance monitoring and enforcement of contractual obligations.</p> <br> <p>Proven leadership and team management skills with the ability to lead multidisciplinary technical teams.</p> <br> <p>Excellent analytical and problem-solving abilities with a data-driven decision-making approach.</p> <br> <p>Strong attention to detail and commitment to operational excellence.</p> <br> <p>Ability to establish and monitor KPIs, SLAs, and performance metrics.</p> <br> <p>Excellent stakeholder management, communication, and reporting skills.</p> <br> <p>Strong knowledge of asset management and maintenance best practices.</p> <br> <p>Effective risk management and business continuity planning capabilities.</p> <br> <p>Excellent written and verbal communication skills in English.</p> <br> <p>Arabic language proficiency would be considered an added advantage.</p> <br> <p> <b>Preferred Experience :</b> </p> <br> <p>Experience in Bus Rapid Transit (BRT), Metro, Rail, Smart Mobility, or Intelligent Transportation Systems (ITS).</p> <br> <p>Familiarity with international standards and best practices related to Data Centers, Telecommunications, Cybersecurity, and Public Transport Infrastructure.<br> <br> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><p><span><span>Overview</span></span></p><br><span><span>The </span><b><span>TCC Liaison Officer</span></b><span> plays a vital role in ensuring seamless coordination between the Transportation Control Centre (TCC) and operational teams during the Operations &amp; Maintenance (O&amp;M) phase of the metro project. This role is essential for maintaining smooth traffic management, timely incident response, and effective communication across all stakeholders involved in metro operations.</span></span><p><span><span>Your role</span></span></p><br><br><ul><li><span><span>Facilitate coordination between the Transportation Control Centre (TCC) and operational teams to ensure efficient traffic management and operational continuity.</span></span></li><li><span><span>Act as the primary liaison for incident response, ensuring timely communication and resolution of service disruptions.</span></span></li><li><span><span>Support the TCC in real-time monitoring, dispatch coordination, and operational decision-making.</span></span></li><li><span><span>Ensure accurate and timely information flow between control center personnel and field teams.</span></span></li><li><span><span>Assist in the development and implementation of incident management protocols and response strategies.</span></span></li><li><span><span>Collaborate with O&amp;M Contractors, technical teams, and Employer representatives to align operational priorities and ensure compliance with safety and service standards.</span></span></li></ul><br><p><span><span>About you</span></span></p><br><br><ul><li><span><span>Bachelor’s degree in Transportation, Traffic Management, or a related discipline.</span></span></li><li><span><span>Minimum 5 years of experience in transportation management systems, preferably within metro or urban rail environments.</span></span></li><li><span><span>Strong organizational skills with the ability to manage multiple tasks and coordinate across diverse teams.</span></span></li><li><span><span>Excellent communication and interpersonal skills, capable of working in high-pressure, real-time operational settings.</span></span></li><li><span><span>Familiarity with control center technologies, dispatch systems, and incident tracking tools.</span></span></li><li><span><span>Experience in metro or railway infrastructure projects.</span></span></li><li><span><span>Ability to work in a 24/7 operational environment with flexibility and responsiveness.</span></span></li></ul><p><span><span>Rewards &amp; benefits</span></span></p><br><br><span><span>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</span></span><span><span>This includes:</span></span><ul><li><span><span>Tax-free salary.</span></span></li><li><span><span>Life insurance coverage.</span></span></li><li><span><span>Medical insurance.</span></span></li><li><span><span>Annual leave balance.</span></span></li><li><span><span>Company gratuity scheme.</span></span></li><li><span><span>Discretionary bonus program.</span></span></li><li><span><span>Annual flight contribution.</span></span></li><li><span><span>Transportation &amp; housing allowances.</span></span></li><li><span><span>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</span></span></li></ul><p><span><span>About AtkinsRéalis<br>&nbsp;</span></span></p><br><span><span>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</span></span><span><span>Find out more.</span></span><p><br><b>#RMP</b></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<strong>Job Description<br><br></strong>To provide clinical leadership for the Integrated Care Center (ICC), ensuring delivery of high-quality, safe, and patient-centered care. The Medical Director is accountable for clinical governance, physician performance, regulatory compliance, and alignment of clinical services with organizational goals, including quality outcomes, patient experience, and cost-effective care.<br><br><strong>Clinical Leadership, Governance,<br><br></strong><strong>Accreditation &amp; Regulatory Compliance<br><br></strong><ul><li> Provide overall clinical leadership for the ICC clinical services and medical operations</li><li> Enforce clinical policies, protocols, and standards of care</li><li> Lead clinical governance meetings and medical committee activities in the center</li><li> Oversee the credentialing and privileging process for all medical staff</li><li> Ensure compliance with MOH KSA regulations and CBAHI accreditation standards</li><li> Lead CBAHI accreditation preparation and audit activities for the center with collaboration with Medical Quality team</li><li> Maintain up-to-date policies per CBAHI chapter standards.</li><li> Respond to regulatory authority inquiries and inspection findings</li><li>Ensure maintenance of accurate medical records and documentation standards<br><br></li></ul><strong>Quality Improvement &amp; Patient Safety<br><br></strong><ul><li> Monitor clinical KPIs and quality indicators</li><li> Lead root cause analysis for adverse events and near-misses</li><li> Implement evidence-based clinical improvement initiatives</li><li> Champion a culture of patient safety across all care team</li><li> Oversee IPSG implementation and monitoring.<br><br></li></ul><strong>Medical Staff Management<br><br></strong><ul><li> Lead center physician recruitment, onboarding, and retention processes</li><li> Ensure that regular performance appraisals and competency assessments are conducted</li><li> Manage physician scheduling and workload distribution</li><li> Identify training needs for medical staff</li><li> Handle medical staff disciplinary matters in line with HR policie<br><br></li></ul><strong>Mmedical Staff Management <br><br></strong><ul><li> Oversee day-to-day clinical operations across the ICC clinic</li><li> Ensure optimal patient flow and reduce wait times working with patient experience and service team</li><li> Monitor adherence to clinical care pathways and referral protocols<br><br></li></ul><strong>Strategic Planning &amp; Stakeholder Engagement<br><br></strong><ul><li> Contribute to the strategic vision and business planning of the ICC clinic</li><li> Represent the ICC in senior leadership discussions</li><li> Build and maintain relationships with MOH, and external entities.</li><li> Identify opportunities for new clinical services and program expansion</li><li> Report clinical performance outcomes to senior management</li><li> Any other duties assigned by Executive Director – Medical<br><br></li></ul><strong>Clinical Duties (40%)<br><br></strong><ul><li> Deliver safe, evidence-based, and patient-centered clinical care within scope of specialty by conducting patient consultations, assessments, diagnosis, and treatment.</li><li> Maintain clinical excellence while acting as a role model for medical staff.</li><li> Maintain accurate, timely medical documentation.</li><li> Ensure continuity, efficiency, and quality of patient services.<br><br></li></ul><strong>Skills<br><br></strong><ul><li> Clinical leadership and decision making</li><li> Demonstrated experience managing multi-specialty ambulatory care settings</li><li> Experience in clinical governance, quality improvement, and patient safety programs</li><li> Experience leading accreditation processes (CBAHI, JCI, or equivalent national/international standards)</li><li> Familiarity with MOH regulatory frameworks, healthcare policies, and licensing requirements</li><li> Excellent communication skills.</li><li> High standards of professionalism, confidentiality, and governance.</li><li> Risk management and problem solving</li><li> Strong judgement, professionalism and ethical practice</li><li> Excellent computer skills</li><li> Fluent Arabic and English languages<br><br></li></ul>Education<br><br>Medicine and Surgery

<h3>نبذة عن الدور</h3><p>يبحث مركز الصحة الفريدة للعلاج الطبيعي عن <strong>أخصائي علاج وظيفي</strong> للانضمام إلى فريقه في منطقة القصيم، وتحديداً في مدينتي راس تنورة والرس. يركز هذا الدور على مساعدة المرضى في تحسين قدراتهم على أداء مهام الحياة اليومية والعمل، بالإضافة إلى تعليمهم كيفية استخدام المعدات التكيفية. الوظيفة بدوام كامل وتتطلب خبرة تتراوح من 0 إلى سنة واحدة.</p><h3>المهام والمسؤوليات الرئيسية</h3><p>يتولى أخصائي العلاج الوظيفي مجموعة من المهام الأساسية لدعم المرضى في استعادة وظائفهم وتحسين جودة حياتهم. تشمل هذه المهام ما يلي:</p><ul><li>مساعدة المرضى في تحسين قدرتهم على أداء مهام الحياة اليومية والعمل.</li><li>تدريب المرضى على أداء الأنشطة المتعلقة بالاحتياجات اليومية مثل ارتداء الملابس، الطهي، وتناول الطعام.</li><li>استخدام التمارين البدنية لزيادة القوة البدنية واستعادة البراعة الجسدية والتغلب على مشاكل التنسيق الحركي.</li><li>تعليم ذوي الإعاقات الدائمة كيفية استخدام معدات التكيف، بما في ذلك الكراسي المتحركة والجبائر، والأدوات الخاصة المساعدة في تناول الطعام وارتداء الملابس.</li><li>تطوير أساليب وإجراءات العمل ومواكبة التطورات في مجال العلاج الوظيفي.</li></ul><h3>المؤهلات والخبرة</h3><p>يتطلب هذا الدور مرشحين يمتلكون الخلفية التعليمية والخبرة العملية المناسبة لتقديم رعاية علاجية فعالة. تشمل المتطلبات الأساسية ما يلي:</p><ul><li>خبرة عملية تتراوح من <strong>0 إلى سنة واحدة</strong> في مجال العلاج الوظيفي.</li><li>القدرة على تطبيق أساليب العلاج الوظيفي لمساعدة المرضى في استعادة وظائفهم اليومية.</li><li>الالتزام بتطوير الممارسات المهنية ومواكبة أحدث التطورات في المجال.</li></ul><h3>بيئة العمل</h3><p>سيعمل أخصائي العلاج الوظيفي ضمن فريق مركز الصحة الفريدة للعلاج الطبيعي في بيئة داعمة تهدف إلى تقديم أفضل رعاية للمرضى. الوظيفة بدوام كامل وتتطلب الالتزام بتقديم خدمات علاجية عالية الجودة.</p><h3>الموقع</h3><p>يتوفر هذا الدور في منطقة القصيم، وتحديداً في مدينتي <strong>راس تنورة</strong> و<strong>الرس</strong>. يُتوقع من المرشحين القدرة على العمل في هذه المواقع.</p><h3>تقديم الطلبات</h3><p>للمهتمين بالانضمام إلى فريق مركز الصحة الفريدة للعلاج الطبيعي كأخصائي علاج وظيفي، يرجى تقديم طلباتكم. سيتم التواصل مع المرشحين المؤهلين لمناقشة التفاصيل المتعلقة بالراتب والخطوات التالية.</p>

<h3>نبذة عن الدور</h3><p>يبحث مركز الصحة الفريدة للعلاج الطبيعي عن <strong>أخصائي علاج وظيفي</strong> للانضمام إلى فريقه في منطقة القصيم، وتحديداً في مدينتي راس تنورة والرس. يركز هذا الدور على مساعدة المرضى في تحسين قدراتهم على أداء مهام الحياة اليومية والعمل، بالإضافة إلى تعليمهم كيفية استخدام المعدات التكيفية. الوظيفة بدوام كامل وتتطلب خبرة تتراوح من 0 إلى سنة واحدة.</p><h3>المهام والمسؤوليات الرئيسية</h3><p>يتولى أخصائي العلاج الوظيفي مجموعة من المهام الأساسية لدعم المرضى في استعادة وظائفهم وتحسين جودة حياتهم. تشمل هذه المهام ما يلي:</p><ul><li>مساعدة المرضى في تحسين قدرتهم على أداء مهام الحياة اليومية والعمل.</li><li>تدريب المرضى على أداء الأنشطة المتعلقة بالاحتياجات اليومية مثل ارتداء الملابس، الطهي، وتناول الطعام.</li><li>استخدام التمارين البدنية لزيادة القوة البدنية واستعادة البراعة الجسدية والتغلب على مشاكل التنسيق الحركي.</li><li>تعليم ذوي الإعاقات الدائمة كيفية استخدام معدات التكيف، بما في ذلك الكراسي المتحركة والجبائر، والأدوات الخاصة المساعدة في تناول الطعام وارتداء الملابس.</li><li>تطوير أساليب وإجراءات العمل ومواكبة التطورات في مجال العلاج الوظيفي.</li></ul><h3>المؤهلات والخبرة</h3><p>يتطلب هذا الدور مرشحين يمتلكون الخلفية التعليمية والخبرة العملية المناسبة لتقديم رعاية علاجية فعالة. تشمل المتطلبات الأساسية ما يلي:</p><ul><li>خبرة عملية تتراوح من <strong>0 إلى سنة واحدة</strong> في مجال العلاج الوظيفي.</li><li>القدرة على تطبيق أساليب العلاج الوظيفي لمساعدة المرضى في استعادة وظائفهم اليومية.</li><li>الالتزام بتطوير الممارسات المهنية ومواكبة أحدث التطورات في المجال.</li></ul><h3>بيئة العمل</h3><p>سيعمل أخصائي العلاج الوظيفي ضمن فريق مركز الصحة الفريدة للعلاج الطبيعي في بيئة داعمة تهدف إلى تقديم أفضل رعاية للمرضى. الوظيفة بدوام كامل وتتطلب الالتزام بتقديم خدمات علاجية عالية الجودة.</p><h3>الموقع</h3><p>يتوفر هذا الدور في منطقة القصيم، وتحديداً في مدينتي <strong>راس تنورة</strong> و<strong>الرس</strong>. يُتوقع من المرشحين القدرة على العمل في هذه المواقع.</p><h3>تقديم الطلبات</h3><p>للمهتمين بالانضمام إلى فريق مركز الصحة الفريدة للعلاج الطبيعي كأخصائي علاج وظيفي، يرجى تقديم طلباتكم. سيتم التواصل مع المرشحين المؤهلين لمناقشة التفاصيل المتعلقة بالراتب والخطوات التالية.</p>