وظائف مساعد صيدلى - المدينة المنورة السعودية

About us:<br>Elsewedy Electric: Powering Progress, Empowering People<br>For over 80 years, Elsewedy Electric has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire & cable, electrical equipment, engineering & construction, digital solutions, and infrastructure investments. Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being. Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.<br>Job Purpose:<br>To support international procurement operations by handling supplier communications, preparing documentation, tracking orders, and ensuring timely delivery of materials in alignment with production needs and company standards. <br>Roles & Responsibilities:<br>Assist in identifying and communicating with international suppliers for quotations and order confirmations. Prepare and process purchase orders, ensuring accuracy in specifications, pricing, and delivery terms. Track shipments and coordinate with logistics to ensure timely delivery and customs clearance. Maintain procurement records and documentation in ERP systems. Support supplier evaluation processes and maintain updated vendor databases. Collaborate with internal departments to align procurement activities with production schedules. Resolve minor discrepancies in orders, invoices, and deliveries in coordination with suppliers. Ensure compliance with procurement policies and international trade regulations. <br>You're a great fit if you have:<br>Bachelor’s in Supply Chain, Procurement, or Business Administration Proficient in English and Arabic 2-3 years' in foreign procurement or supply chain Basic procurement training or certification CIPS Level 2 or equivalent is preferred Proficiency with Oracle ERP, MS Word, Excel

<h3 >About Bouygues Travaux Publics KSA</h3> <p >Bouygues Travaux Publics KSA specializes in civil engineering, underground tunneling, and complex structures, delivering major infrastructure and land-use projects globally. As a part of Bouygues Travaux Publics, the company is committed to sustainable construction, fostering diversity, and welcoming talent from all backgrounds.</p> <h3 >The Role: Excavation Documentation Support Engineer</h3> <p >Bouygues Travaux Publics is seeking an <strong >Excavation Documentation Support Engineer</strong> to join its team in Al ‘Ulá, Al Madinah, Saudi Arabia. This full-time role is designed for professionals with 0-1 years of experience, focusing on ensuring the completeness, consistency, and alignment of excavation documentation with project requirements.</p> <h3 >Key Responsibilities</h3> <ul > <li >Coordinate and review excavation documentation outputs from production activities.</li> <li >Support the preparation of documentation, including logs, drawings, and related materials for reporting and stakeholder review.</li> <li >Verify that field updates are accurately reflected in the project documentation package.</li> <li >Flag discrepancies in documentation for timely correction.</li> <li >Collaborate with site teams and production coordinators to capture changes and maintain document versions.</li> <li >Support efficient documentation handover processes.</li> <li >Assist in preparing documentation for audits and internal quality checks, ensuring traceability from execution to records.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >0-1 years of experience supporting excavation documentation in construction or production environments.</li> <li >Demonstrated familiarity with site documentation workflows is ideal.</li> <li >Strong knowledge of construction documentation practices, including as-built/record drawings, logs, version control, and document traceability in a production setting.</li> <li >Proficiency in document control processes and meticulous attention to detail to ensure accuracy and completeness of records.</li> <li >Familiarity with engineering drawings, excavation/earthworks terminology, and typical reporting requirements in construction projects.</li> <li >Relevant computer skills for documentation preparation and maintaining organized project records, utilizing drawing/document management and reporting tools.</li> </ul> <h3 >Key Skills and Attributes</h3> <ul > <li >Ability to coordinate effectively with multidisciplinary teams, including site, production, and quality/document control.</li> <li >Clear communication skills in a fast-moving project environment.</li> </ul> <h3 >Work Location</h3> <p >This full-time position is based in Al ‘Ulá, Al Madinah, Saudi Arabia.</p>

Overview<br><br>We are currently looking for a Senior Planner for our Program Management Consultancy based on site in AlUla to support the PMC Development Stage (RIBA 0-4). This is a fantastic opportunity to be part of a growing team on high profile projects within Saudi Arabia.<br><br>Your role<br><br>Ability to develop initial baseline schedules with little project information. This requires previous experience in construction projects including pre and post contract schedule development. Assist in the preparation and management of overview and strategic programmes, including design, procurement, and construction schedules together with supporting information required schedules. Include all project stages from initiations to completion in the baseline and identify stage gates accordingly. Coordinate and manage the preparation and development of master planning, engineering, procurement, and construction schedules together with associated information required schedules. Establish and agree project reporting procedures, prepare, and present monthly project progress. Develop project and programme dashboard templates to be used across the programme by designer and contractors. Review the schedules and related documents from the designers and contractors including monthly reports and analyse the content to ensure compliance with project objectives. Review schedule trends to identify problem areas and recommend corrective action to management. Monitor actual progress against planned progress. Monitor engineering design progress, material and equipment procurement and construction and commissioning status. Prepare progress monitoring tools using earned value for the management and monitoring of the above-mentioned schedules. Monitor progress both on and off site. Identify deviations (progress trends) in both construction and procurement progress and suggest possible courses of corrective action. Working closely with the Project Controls Manager and Project Team to ensure that the 'programme' is feasible, complies with the Project Master Plan and contractual documents. Interface daily with the designers, PMCs, main contractor sub-contractors and internal management. Carry out studies into scheduling, manpower, cash flow, and material flow as needed. Attend offsite meetings as requested by the client. Review schedules for slippage of key dates. Assist in the defence / approval of any claim for time extension or major change to the schedule. Establish and maintain consistent and adequate administration procedures, in their field. These procedures will be followed across the project by the respective planners working under the Construction Managers. Participate with the program management team, as directed by the Project Controls Director, to achieve project deliverables. Involve key stakeholder requirements and approvals in baseline. Issue high-level schedule weekly schedule updates. Identify and report issues interfering with progress. Identify and report on measures for improving schedule performance. Establish Scheduling, reporting procedures, tools, templates, instruction, etc. to standardize the work across the programme. Monitor the timing of submittals against schedule requirements. Develop and monitor programme KPIs.<br><br>About You<br><br>You will require 8+ years total experience and have a track record of working in a construction/engineering industry, ideally with minimum 3 years' experience working in on similar projects in the region. Ideally you should possess an engineering, construction or projects management related degree and hold a membership/chartership from a construction related professional body. Arabic speaking and writing an advantage. Communication: Excellent communication and interpersonal skills to interact with various stakeholders, both technical and non-technical, and present project updates and proposals effectively. Time Management: Exceptional time management skills to prioritize tasks, meet deadlines, and manage competing priorities in a fast-paced environment. Adaptability: Ability to adapt to changing project requirements and unforeseen challenges, ensuring successful project completion. Safety Focus: A deep commitment to maintaining project safety standards and prioritizing safety in all aspects of the project. Values: Our values are the essence of our company's'identity. They represent how we act, speak and behave together, and how we engage with our clients and stakeholders. Selected candidates are required to commit to the Atkins Réalis values of Safety, Integrity, Collaboration, Innovation and Excellence.<br><br>Rewards & benefits<br><br>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.<br><br>This Includes<br><br>Tax-free salary. Life insurance coverage. Medical insurance. Annual leave balance. Company gratuity scheme. Discretionary bonus program. Annual flight contribution. Transportation & housing allowances. Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.<br><br>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<br><br>About Atkins Réalis<br><br>We're Atkins Réalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.<br><br>Find out more.

<h3 >About the Role</h3> <p >ENGIE Solutions Middle East is seeking a <strong >Compliance and Performance Manager</strong> to join its team. This full-time position is based in Al Ula, Al Madinah, Saudi Arabia, and requires 5-10 years of relevant professional experience.</p> <h3 >Role Summary</h3> <p >The <strong >Compliance and Performance Manager</strong> is responsible for developing and implementing a comprehensive framework for contract compliance and performance management. This role ensures that service providers meet their contractual obligations, adhere to applicable regulations, and deliver services in line with agreed-upon standards. Key activities include conducting audits, monitoring Key Performance Indicators (KPIs), and providing regular reports to support continuous improvement and operational excellence.</p> <h3 >Key Responsibilities</h3> <ul > <li >Assist in the development and implementation of a comprehensive contract compliance management framework.</li> <li >Create compliance checklists to review service provider documentation and ensure adherence to contract requirements.</li> <li >Plan and implement external and internal audits to ensure compliance with bylaws, guidelines, and contractual obligations.</li> <li >Monitor Key Performance Indicators (KPIs) to ensure compliance with contracts, Standard Operating Procedures (SOPs), and bylaws.</li> <li >Establish a performance management process to evaluate and record service provider performance against scope, output specifications, and Service Level Agreements (SLAs).</li> <li >Conduct planned and ad hoc audits and inspections of service provider performance, tracking results against key performance indicators.</li> <li >Conduct quality and compliance inspections to ensure adherence to applicable regulations, codes, standards, and best practices.</li> <li >Develop and deliver monthly compliance and performance management reports.</li> <li >Identify performance trends and recommend improvement plans to enhance service delivery quality and efficiency.</li> <li >Collaborate with service providers and internal stakeholders to address compliance and performance issues.</li> <li >Facilitate feedback on service delivery and ensure corrective actions are implemented as needed.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor’s degree in a related field or extensive industry experience with demonstrated technical capabilities.</li> <li >Knowledge of CAFM/EAM systems and asset management principles.</li> <li >Working knowledge of business and data intelligence software.</li> <li >Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, and Outlook).</li> </ul> <h3 >Required Skills</h3> <ul > <li >Strong analytical skills.</li> <li >Highly skilled in technical specifications of installations.</li> <li >Excellent communication skills.</li> <li >Strong time-management skills.</li> <li >Detail-oriented and highly organized.</li> <li >Skilled in negotiation and project management.</li> <li >Excellent critical thinking skills.</li> </ul> <h3 >Application Information</h3> <p >Candidates who meet the qualifications and experience outlined above are encouraged to apply.</p>

<h3 >About the Role</h3> <p >Recruit Lytix HR is seeking a <strong >Customer Support Representative</strong> for a full-time, remote position based in Medina, Al Madinah. This role is designed for individuals with 0-1 years of experience who are committed to providing professional assistance and fostering positive customer experiences through timely communication and effective problem-solving. The successful candidate will be instrumental in responding to customer enquiries, providing accurate information, and supporting overall customer satisfaction goals.</p> <h3 >Role Responsibilities</h3> <p >The Customer Support Representative will perform a range of duties to ensure high-quality service delivery:</p> <ul > <li >Respond to customer enquiries across various channels, including phone, email, chat, and online platforms.</li> <li >Provide accurate information regarding products, services, and operational processes.</li> <li >Efficiently and professionally resolve customer concerns.</li> <li >Document all customer interactions and maintain updated records.</li> <li >Escalate complex issues to appropriate internal teams when necessary.</li> <li >Maintain a positive, helpful, and empathetic communication style.</li> <li >Adhere to established customer service procedures and guidelines.</li> <li >Identify and suggest opportunities to enhance customer experiences.</li> <li >Manage multiple customer requests effectively and concurrently.</li> <li >Meet defined service quality and performance targets.</li> </ul> <h3 >Required Skills and Attributes</h3> <p >Candidates should possess the following skills and attributes:</p> <ul > <li >Strong verbal and written communication skills.</li> <li >A customer-focused mindset with a commitment to service excellence.</li> <li >Ability to maintain professionalism and composure under pressure.</li> <li >Demonstrated problem-solving abilities.</li> <li >Comfortable using customer service software and various digital tools.</li> <li >Effective multitasking capabilities.</li> <li >Strong attention to detail in all interactions and documentation.</li> </ul> <h3 >Qualifications and Experience</h3> <p >This is an entry-level position requiring 0-1 years of experience. The following qualifications are essential:</p> <ul > <li >High school diploma or equivalent is required.</li> <li >Previous experience in customer service, support, call centre, or administrative roles is preferred.</li> <li >Experience with CRM systems is considered an advantage.</li> <li >Entry-level applicants with strong communication skills are encouraged to apply.</li> </ul> <h3 >Work Environment</h3> <p >This is a remote, full-time position. Candidates must ensure they have a reliable internet connection and a suitable remote workspace to perform duties effectively.</p> <h3 >Equal Opportunity Statement</h3> <p >We are committed to providing a workplace built on respect, inclusion, and equal access to opportunities. We encourage applications from qualified individuals of all backgrounds and make hiring decisions based on skills, qualifications, experience, and business requirements. We do not discriminate against candidates based on any protected characteristic under applicable employment laws.</p>

<h3 >About Bouygues Travaux Publics and the Role</h3> <p >Bouygues Travaux Publics KSA specializes in civil engineering, underground tunneling, and complex structures, delivering major infrastructure and land-use projects worldwide. As part of Bouygues Travaux Publics, the company is committed to sustainable construction, diversity, and fostering talent. We are seeking an <strong >Excavation Documentation Support Engineer</strong> to join our team in Al ‘Ulá, Al Madinah, Saudi Arabia, for a full-time position. This role is suitable for candidates with 0-1 years of experience.</p> <h3 >Role Overview: Excavation Documentation Support</h3> <p >The primary objective of the Excavation Documentation Support Engineer is to coordinate and review excavation documentation outputs from production activities. This ensures that all documentation is complete, consistent, and fully aligned with project requirements, maintaining data integrity and compliance throughout the project lifecycle.</p> <h3 >Key Responsibilities</h3> <ul > <li >Coordinate and review excavation documentation outputs from production activities.</li> <li >Support the preparation of documentation, including logs, drawings, and related materials for reporting and stakeholder review.</li> <li >Verify that field updates are accurately reflected in the project documentation package.</li> <li >Identify and flag discrepancies in documentation for timely correction.</li> <li >Collaborate with site teams and production coordinators to capture changes and maintain document versions.</li> <li >Support efficient documentation handover processes.</li> <li >Assist in preparing documentation for audits and internal quality checks, ensuring traceability from execution to records.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >0-1 years of experience supporting excavation documentation in construction or production environments.</li> <li >Demonstrated familiarity with site documentation workflows is highly desirable.</li> <li >Strong knowledge of construction documentation practices, including as-built/record drawings, logs, version control, and document traceability in a production setting.</li> </ul> <h3 >Essential Skills and Knowledge</h3> <ul > <li >Proficiency in document control processes and meticulous attention to detail to ensure accuracy and completeness of records.</li> <li >Ability to coordinate effectively with multidisciplinary teams, including site, production, and quality/document control.</li> <li >Clear communication skills, particularly in a fast-moving project environment.</li> <li >Familiarity with engineering drawings, excavation/earthworks terminology, and typical reporting requirements in construction projects.</li> <li >Relevant computer skills for documentation preparation and maintaining organized project records, utilizing drawing/document management and reporting tools.</li> </ul> <h3 >Collaborative Environment</h3> <p >This role requires close collaboration with various site teams and production coordinators to ensure all changes are accurately captured and documented. The successful candidate will contribute to maintaining robust document versions and supporting efficient information flow within a dynamic project setting.</p>

<h3 >About the Role</h3> <p >United Group is seeking a dedicated <strong >Pellet Mill Operator</strong> to join our team in Yanbu, Al Madinah, Saudi Arabia. This full-time position is crucial for ensuring the efficient operation and maintenance of pellet mill equipment to produce high-quality pellets that consistently meet production and quality standards.</p> <h3 >Role Purpose</h3> <p >The Pellet Mill Operator is responsible for the continuous and safe operation of pellet mill machinery. This involves actively monitoring process parameters, conducting routine equipment inspections, and strictly adhering to all health, safety, and environmental (HSE) procedures. The primary objective is to maintain optimal production efficiency and product quality.</p> <h3 >Key Responsibilities</h3> <ul > <li >Operate and monitor pellet mill equipment in strict accordance with standard operating procedures.</li> <li >Safely and efficiently start up, adjust, and shut down pellet mill systems.</li> <li >Monitor critical production parameters, including temperature, pressure, moisture content, and pellet quality.</li> <li >Adjust machine settings as necessary to optimize pellet production and minimize waste.</li> <li >Inspect raw materials and finished products to ensure full compliance with established quality specifications.</li> <li >Perform routine equipment inspections and promptly report any mechanical or operational issues.</li> <li >Conduct basic preventive maintenance tasks, including cleaning, lubrication, and minor adjustments to equipment.</li> <li >Coordinate effectively with maintenance personnel for equipment repairs and planned maintenance activities.</li> <li >Accurately record production data, equipment performance, downtime, and maintenance activities.</li> <li >Maintain a high standard of cleanliness and housekeeping within the production area.</li> <li >Adhere to all health, safety, environmental, and quality procedures, including the proper use of personal protective equipment (PPE).</li> <li >Assist with inventory monitoring of raw materials and production supplies.</li> <li >Support continuous improvement initiatives aimed at enhancing productivity and product quality.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this position should possess <strong >0-1 years of relevant experience</strong> in operating industrial machinery, preferably within a manufacturing or production environment. A strong understanding of operational safety protocols and a commitment to quality control are essential.</p> <h3 >Operational Standards and Environment</h3> <p >The role operates within a production facility where adherence to stringent health, safety, and environmental guidelines is paramount. The operator is expected to maintain a clean and organized workspace and actively contribute to a culture of safety and continuous improvement. This position requires a proactive approach to equipment monitoring and problem-solving.</p> <h3 >Location and Employment Type</h3> <p >This is a full-time employment opportunity based in Yanbu, Al Madinah, Saudi Arabia. The successful candidate will be an integral part of the United Group's production operations in this region.</p>

<p><br></p><p>Your role Conduct inspections of mechanical installations to ensure compliance with approved drawings, project specifications, and applicable codes and standards. Review Inspection Requests (IRs) submitted by contractors and perform timely inspections. Verify that materials and equipment installed on site are approved and conform to project requirements. Monitor mechanical construction activities and identify quality issues, defects, or non-conformances. Ensure corrective actions are implemented and verified before work approval. Review contractor method statements and Inspection &amp; Test Plans (ITPs) related to mechanical works. Coordinate inspections with QA/QC teams, contractors, consultants, and project stakeholders. Maintain inspection records, site reports, punch lists, and quality documentation. Verify installation of pumps, chillers, AHUs, FCUs, cooling towers, ventilation systems, generators interfaces, and associated equipment. Inspect pipework installations, supports, insulation, valves, and mechanical accessories. Monitor compliance with health, safety, and environmental requirements during mechanical works. Participate in snagging, de-snagging, and handover inspections. Review as-built documentation and operation &amp; maintenance manuals. Report progress, deficiencies, and inspection findings to senior engineers and project management. Support testing, commissioning, and final acceptance activities. Assist in resolving site-related technical issues and construction discrepancies. Ensure all work is completed in accordance with approved quality procedures and contract requirements.</p><p>About you Diploma or Bachelor's Degree in Mechanical Engineering, Building Services Engineering, or a related discipline. Certification in Mechanical Inspection or Quality Control is preferred. Registration with the Saudi Council of Engineers (SCE) is an advantage. ASHRAE, CIBSE, or relevant MEP certifications are desirable. Knowledge of testing and commissioning procedures is preferred. 5 to 10 years of professional experience in mechanical inspection and construction supervision. Minimum 3 years of experience on high-rise and large-scale building projects. Previous Saudi Arabia or GCC experience is highly preferred. Experience working with consultants, PMCs, contractors, or developers. Experience in construction, testing, commissioning, and project handover activities. Ability to interpret mechanical drawings, shop drawings, specifications, and technical submittals. Familiarity with inspection procedures, testing protocols, and construction quality standards.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p>Diploma or Bachelor's Degree in Mechanical Engineering, Building Services Engineering, or a related discipline. Certification in Mechanical Inspection or Quality Control is preferred. Registration with the Saudi Council of Engineers (SCE) is an advantage. ASHRAE, CIBSE, or relevant MEP certifications are desirable. Knowledge of testing and commissioning procedures is preferred. 5 to 10 years of professional experience in mechanical inspection and construction supervision. Minimum 3 years of experience on high-rise and large-scale building projects. Previous Saudi Arabia or GCC experience is highly preferred. Experience working with consultants, PMCs, contractors, or developers. Experience in construction, testing, commissioning, and project handover activities. Ability to interpret mechanical drawings, shop drawings, specifications, and technical submittals. Familiarity with inspection procedures, testing protocols, and construction quality standards.

<p>In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what s possible.</p><p>Parsons is looking for an amazingly talented Principal Supervising Engineer - Civil to join our team! In this role you will get to lead the Civil Engineering Discipline group within the Technical Support Section within the Engineering Department providing support to all Yanbu projects.</p><p><strong>What You'll Be Doing:</strong></p><ul><li>Plan and perform engineering work as necessary to meet the overall city industrial and community infrastructure development program requirements and standards.</li><li>Manage the engineering discipline team to meet the development program requirements including resource planning, workload prioritization and coordination with other disciplines and departmental sections.</li><li>Provides leadership, guidance and training to lower-level personnel and monitors their performance.</li><li>Review A/E consultant and EPC contractor design drawings, specifications, and calculation submittals; and coordinate the same with the work of other disciplines.</li><li>Provide technical advice to other sections and departments within the Royal Commission including participation in meetings and workshops as required.</li><li>Prepare proposals for design work including scope of work, design concepts, sketches and costs estimates for labor, equipment, and materials.</li><li>Prepare and update technical specifications, guidelines, and standard drawings in coordination with other disciplines.</li><li>Provide technical assistance during pre-bid conferences, proposal evaluations, and post-award or other contract conferences and value engineering.</li><li>Actively participates in value engineering and constructability workshops</li><li>Process submittals/substitution requests during construction and address RFI's.</li><li>Review vendor and shop drawings and construction materials.</li><li>Assist in resolving clashes and conflicts between services.</li><li>Perform field inspections and provide professional field support and construction trouble shooting as necessary during construction phases.</li><li>Preparation and presentation of technical correspondence, reports, and studies.</li><li>Functions as a technical expert in performing analyses in specialized areas.</li><li>Reviews and provides guidance in problem areas, recommends solutions, alternatives, and improvements.</li><li>Preparation and presentation of technical correspondence, reports, and studies.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>What Required Skills You'll Bring:</strong></p><ul><li>Bachelor's Degree in Civil Engineering or a related subject</li><li>Minimum of 10 years of experience working in an engineering design environment, with at least 5 years as a team lead or supervisor working on the design of large scale industrial, commercial, and residential infrastructure projects.</li><li>Previous experience of working in the Middle East and knowledge of Saudi Building Code (SBC Codes) regulations will be considered an advantage.</li><li>Possess comprehensive design and construction support experience in site development, site grading, roads, and wet utilities (water, sanitary, sewage etc.) for large residential, industrial, and commercial areas.</li><li>Registration in Country of Origin in an Engineering Professional Association equivalent to US PE or UK Chartered Engineer status is essential.</li><li>Experience in the development of hydraulic network models e.g. SewerGEMS and WaterGEMS, including model calibration and interpretation of results.</li><li>A proven record of technical and administrative ability in design management including the ability to communicate effectively in spoken and written English is essential.</li></ul><p><strong>What Desired Skills You'll Bring:</strong></p><ul><li>Demonstrable experience in the application of North American and international codes and standards.</li><li>Experience of BIM processes and procedures in accordance with ISO 19650 or the US National BIM Standards will be considered an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.</p><p>CORE WORK ACTIVITIES</p><p>Leading Room Operations Team</p><p>Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.</p><p>Managing Property Rooms Operations Function(s)</p><p>Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Performs other duties, as assigned, to meet business needs.</p><p>Managing and Monitoring Activities that Affect the Guest Experience</p><p>Understands the brand's service culture. Provides excellent customer service by being readily available/approachable for all guests. Strives to continually improve guest and employee satisfaction. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies that all team members meet or exceed all hospitality requirements.</p><p>Managing Profitability</p><p>Assists in performing required annual Quality audit with General Manager (GM) &amp; Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Strives to maximize the financial performance of the department.</p><p>Conducting Human Resources Activities</p><p>Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Verifies that orientations for new team members are thorough and completed in a timely fashion. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Celebrates successes and publicly recognizes the contributions of team members.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul><p></p></section>

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Additional Information<br><br>Job Number 26117569<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Supporting Property Operations and Guest Relations Needs<br><br> Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br><br>Supporting Profitability Goals<br><br> Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br><br>Managing The Guest Experience<br><br> Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system.<br><br>Assisting Human Resources Activities<br><br> Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.