وظائف مدير الخدمات اللوجستية - المدينة المنورة السعودية

Our client is one of Saudi Arabia's established and highly experienced construction and infrastructure groups, with a track record spanning more than four decades across civil construction, infrastructure, roads, bridges, railways, water, energy, buildings and specialist industrial projects.<br>The Group has delivered an extensive portfolio of major infrastructure developments across Saudi Arabia and the wider region. Its current portfolio represents more than SAR 50 billion in project value, encompassing major national infrastructure and development programmes with a proven track record of successfully delivered rail infrastructure projects with KSA.<br>The Role:We are seeking an established Project Director with a substantial track record of delivering major railway, transportation or infrastructure projects. The successful candidate will take overall leadership responsibility for the delivery of a multi-billion SAR railway infrastructure project, based on site in Western Saudi. You will provide strategic and operational leadership across the full project lifecycle, working with senior client representatives, consultants, JV/consortium partners, specialist contractors and internal project teams.<br>The project will encompass the delivery of major railway and associated civil infrastructure, including track, stations, depots, earthworks, structures, roads, utilities, drainage, MEP, landscaping and interfaces with specialist railway systems.<br>Key Responsibilities Provide overall leadership and direction for the project and establish a clear delivery strategy. Take full accountability for project performance across programme, cost, quality, HSE and delivery. Lead project mobilisation and establish the project organisation, governance and delivery structure. Manage large multidisciplinary teams across construction, engineering, commercial, planning, procurement, HSE and QA/QC. Oversee the delivery of major civil, structural, railway and associated infrastructure works. Ensure effective coordination between design, construction, railway infrastructure and specialist systems interfaces. Establish and maintain robust project programmes and ensure critical milestones are achieved. Lead commercial performance, cost management, variations, claims and contractual obligations. Manage major subcontractors, suppliers, consultants and project partners. Develop effective relationships with the client, authorities, consultants and other key stakeholders. Identify and proactively manage project risks, opportunities and critical delivery issues. Maintain the highest standards of HSE, quality and environmental performance. Ensure compliance with Saudi regulations, project specifications and contractual requirements. Provide regular reporting and strategic recommendations to senior management. Lead the project through construction, testing, commissioning and handover as required.<br>Candidate Profile:Essential Requirements20+ years' professional experience within major infrastructure, construction, transportation or railway projects. Proven experience leading large-scale, multi-billion SAR/USD projects or programmes. Strong GCC experience, with significant Saudi Arabia experience highly preferred. Demonstrable experience operating at Project Director level with overall responsibility for major project delivery. Strong civil infrastructure and construction background. Experience managing complex multidisciplinary teams and major project interfaces. Strong commercial and contractual understanding. Experience working within major contractor, JV or consortium environments. Strong understanding of project controls, programme management, risk, HSE and QA/QC. Excellent stakeholder-management and communication skills. Experience with major Saudi clients, government entities, consultants and international JV partners would be highly advantageous.<br>Education Bachelor's degree in Civil Engineering, Construction, Railway Engineering, Infrastructure or a related discipline. Master's degree and/or recognised project management qualification advantageous. Professional accreditation such as Chartered Engineer, PMP or equivalent would be beneficial.

JOB PURPOSE:To perform initial and long term support for Ground, Civil, Structural and Architectural work. Early Site Activities To facilitate the Contractor to carry out the site investigation studies at the initial stage of the project. To follow up day to day activity of the Site survey work including geotechnical, topographical and hydrological surveys. To oversee and coordinate early site preparation activities, including site clearing, grading, access roads, temporary facilities, laydown areas, fencing, drainage, utilities, and readiness for contractor mobilization. To liaise with different stake holders including the local Authorities to ensure smooth site work Maintain a log book for the day to day report and the performance of the contractor<br>Reporting Report back to Project Construction Manager Report any problems or issues found on site to concerned Managers Communication link between contractor and the Project Construction Team Prepare concise daily, weekly, and monthly civil site updates covering progress, manpower, equipment, constraints, safety observations, quality status, pending approvals, and key risks. Maintain a clear issues, risks, and action tracker for civil construction activities and follow up with responsible parties until closure. Supervise Construction Activities Reviewing/verifying design compliance with contract, specifications, codes, and standards Conducting design review meetings, weekly site, and monthly project coordination meetings Ensuring the EPC Contractor’s compliance with all the site HSE rules and regulations at every stage of construction Monitoring and supporting the execution of works associated with the construction and commissioning of the project within the constraints of time, cost and quality against contractual obligations. Managing handover processes from EPC Contractor to O&M Company according to contract . Managing different stake holders of the project Lead day-to-day civil site management activities, including excavation, backfilling, foundations, concrete works, underground utilities, roads, drainage, fencing, grading, and associated temporary works. Monitor site progress against approved construction schedules, look-ahead plans, method statements, inspection test plans, and approved drawings, and escalate deviations with proposed recovery actions. Coordinate closely with EPC Contractor, subcontractors, Owner’s Engineer, QA/QC, HSE, engineering, procurement, commissioning, and project controls teams to ensure site works are executed safely, efficiently, and in line with project priorities. Solve Problems Solving technical issues in compliance with local and international codes and standards Solving technical issues based on standard Engineering practice and BATFinding best technical solution satisfying EPC Contract and Owner’s technical Specification Anticipate site constraints early, including access, interfaces, material availability, design clarifications, permits, and constructability issues, and drive practical solutions before they impact critical activities. Health and Safety Responsibilities Ensuring that all the Construction activities are carried out in compliance with Best Industry practice, Owner and Offtaker’s policy of Health Safety and Environment Ensuring all the temporary construction activities, mobilization and demobilization are being carried out as per Best Industry practice, Owner and Offtaker’s policy of Health Safety and Environment Ensuring that all the Construction activities are carried out in compliance with Local and International regulations of Health Safety and Environment Conduct regular site walkdowns to verify safe work conditions, housekeeping, access control, lifting plans, excavation safety, temporary works, and compliance with approved risk assessments and method statements. Communication Coordinating the Owner’s Engineer for design review and contract management. Coordinating with EPC Contractor’s design team for timely preparation and finalization of drawings Overall performance responsibility for engineering and construction works for managing scope, cost, schedule, and contractual deliverables Coordinating legal compliance and permitting works<br>QA/QC responsibilities Ensuring that all the Construction activities are carried out in compliance with Best Industry practice, applicable local and international standards of QA/QC. Review and confirm civil inspection records, material approvals, test results, non-conformance reports, punch lists, as-built documentation, and handover dossiers are progressed in line with project requirements. Minimum Qualifications:Bachelor degree in Civil Engineering is preferred. Minimum Experience:Should have experience in Construction industry for more than 15 years Should be able to read Civil, structural and architectural drawing Should have knowledge of KSA Building code, HCIS guidelines and other KSA rules and regulations. Knowledge about Standard Engineering practices for site activities Good Communication skill in English and Arabic Solving of Civil/Structural and architectural problems Managing Civil Supervisors Foreman and EPC contractor Handling site accidents in accordance with established accident protocol.

<div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment to the owner and company.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Leading Rooms Team</strong> </p> <p> Champions the brand s service vision for product and service delivery.</p> <p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p> <p> Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p> <p> Monitors and promotes room rates, specials, and promotions at the residence.</p> <p> </p> <p> <strong>Managing Profitability</strong> </p> <p> Analyzes service issues and identifies trends.</p> <p> Works with Rooms team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p> <p> Reviews and audits expenses.</p> <p> </p> <p> <strong>Managing Revenue Goals</strong> </p> <p> Monitors Rooms operations sales performance against budget.</p> <p> Reviews reports and financial statements to determine Rooms operations performance against budget.</p> <p> Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</p> <p> Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p> <p> </p> <p> <strong>Ensuring and Providing Exceptional Customer Service</strong> </p> <p> Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p> <p> Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</p> <p> Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p> <p> Coordinates and communicates event details both verbally and in writing to the customer and property operations.</p> <p> Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Uses personal judgment and expertise to enhance the customer experience.</p> <p> Stays available to solve problems and/or suggest alternatives to previous arrangements.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p> Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</p> <p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p> Ensures that employees understand expectations and parameters for Room duties.</p> <p> Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</p> <p> </p> <p> <strong>Managing and Conducting Human Resources Activities</strong> </p> <p> Interviews and hires employees.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</p> <p> Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</p> <p> Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</p> <p> Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</p> <p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p> <p> Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</p> <p> Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p> <p> Identifies talents of direct reports and their teams, and assists with their growth and development plans.</p> <p> </p> </div> <div> </div> <p><br></p>

Additional Information<br><br>Job Number 26118062<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Rooms Team<br><br> Champions the brand’s service vision for product and service delivery. Communicates a clear and consistent message regarding departmental goals to produce desired results. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Monitors and promotes room rates, specials, and promotions at the residence.<br><br>Managing Profitability<br><br> Analyzes service issues and identifies trends. Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Reviews and audits expenses.<br><br>Managing Revenue Goals<br><br> Monitors Rooms operations sales performance against budget. Reviews reports and financial statements to determine Rooms operations performance against budget. Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br><br>Ensuring and Providing Exceptional Customer Service<br><br> Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Interacts with guests to obtain feedback on product quality and service levels. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensures that employees understand expectations and parameters for Room duties. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br><br>Managing and Conducting Human Resources Activities<br><br> Interviews and hires employees. Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Identifies talents of direct reports and their teams, and assists with their growth and development plans.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26118062<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Rooms Team<br><br> Champions the brand’s service vision for product and service delivery. Communicates a clear and consistent message regarding departmental goals to produce desired results. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Monitors and promotes room rates, specials, and promotions at the residence.<br><br>Managing Profitability<br><br> Analyzes service issues and identifies trends. Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Reviews and audits expenses.<br><br>Managing Revenue Goals<br><br> Monitors Rooms operations sales performance against budget. Reviews reports and financial statements to determine Rooms operations performance against budget. Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br><br>Ensuring and Providing Exceptional Customer Service<br><br> Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Interacts with guests to obtain feedback on product quality and service levels. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensures that employees understand expectations and parameters for Room duties. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br><br>Managing and Conducting Human Resources Activities<br><br> Interviews and hires employees. Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Identifies talents of direct reports and their teams, and assists with their growth and development plans.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>عندما تنضم إلى عائلة شيراتون، تصبح عضوًا في مجتمعها العالمي. لقد كنا مكانًا للتجمع والتواصل منذ عام 1937. في شيراتون، يخلق الموظفون شعورًا بالانتماء في أكثر من 400 مجتمع حول العالم. نحن ندعو ونرحب ونربط الضيوف من خلال تجارب جذابة وخدمة مدروسة. إذا كنت تحب العمل في فريق ومتحمسًا لتقديم تجربة ضيف ذات مغزى، فنحن نشجعك على استكشاف فرصتك المهنية التالية مع شيراتون.انضم إلينا في مهمتنا لنكون «مكان التجمع العالمي». عند الانضمام إلى فنادق ومنتجعات شيراتون، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كن في المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.

Job Purpose:<br><br>The Commercial Services Officer is responsible for managing and developing commercial service activities within the terminal, ensuring high-quality service delivery to concessionaires, partners, and passengers while supporting revenue generation objectives.<br><br>Job Responsibilities:<br><br>Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations area Manage relationships with commercial service providers, vendors, and partners operating within the terminal Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner Prepare performance reports, revenue analysis, and service quality dashboards for management review Support the negotiation and administration of commercial service contracts and agreements Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas Maintain accurate records of agreements, permits, and commercial service documentation<br><br>Requirements<br><br>Education requirements: Bachelor's degree in Business Administration, Commerce, or a related field.<br><br>Certification Requirements: Relevant certifications in Commercial Management, Retail Operations, or Hospitality are an advantage.<br><br>Experience: Minimum 2 years of relevant experience including 1 year in Airports.<br><br>Languages: Arabic (Fluent), English (Proficient).<br><br>Technical Skills: <br><br>MS Office Suite (Word, Excel, Power Point) Reporting & data analysis Contract & document management Commercial operations systems.

<p>Develop and implement revenue strategies for the hotel. Monitor competitor pricing and market trends to adjust strategies. Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data. Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business. Conduct regular performance reviews and optimize pricing and inventory. Mentor, coach and develop junior team members in revenue management practices. Collaborate with sales, finance, and front office teams to achieve revenue goals. Ensure reservations are well managed and coordinate with the reservations team. Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR. Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits. Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p>1-3 years of experience in revenue management roles. Proven ability to work independently while also thriving in collaborative team environments. Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth. Proficient in revenue management principles. Strong understanding of the distribution landscape, online travel agencies, and emerging market trends. A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders. Being curious and open-minded.</p>

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث شركة نبني عن <strong >مراقب خدمات عامة</strong> للانضمام إلى فريقها في المدينة المنورة. يتولى شاغل هذه الوظيفة بدوام كامل مسؤولية الإشراف على أعمال موظفي الخدمات العامة وتنسيقها، بالإضافة إلى تطوير إجراءات العمل وتحسين الأداء. يهدف هذا الدور إلى ضمان سير العمل بكفاءة وفعالية، ويتطلب خبرة عملية تتراوح بين سنتين وخمس سنوات في مجال ذي صلة.</p> <h3 >المسؤوليات الرئيسية</h3> <ul > <li >مراجعة وتنسيق أعمال ونشاطات موظفي الخدمات العامة بشكل مستمر.</li> <li >تحديد مهام وواجبات الموظفين بدقة، مع الأخذ في الاعتبار حجم وأولويات العمل وقدرات العاملين.</li> </ul> <h3 >تطوير العمليات وحل المشكلات</h3> <ul > <li >إعداد وتطوير برامج وإجراءات العمل لضمان الكفاءة والفعالية.</li> <li >تنسيق النشاطات مع الوحدات التنظيمية الأخرى ذات العلاقة لضمان التكامل والتعاون.</li> <li >دراسة مشكلات العمل وتحديد أسبابها الجذرية، ثم اقتراح بدائل الحلول الممكنة.</li> <li >اختيار الحل الأنسب من بين البدائل المتاحة ومتابعة تنفيذه وتقييم نتائجه.</li> </ul> <h3 >تقييم الأداء وتنمية الكفاءات</h3> <ul > <li >تقييم أداء موظفي الخدمات العامة ومدى التزامهم باللوائح التنظيمية المتعلقة بمجال العمل.</li> <li >تحديد الاحتياجات التدريبية الفردية للموظفين وتنمية مهاراتهم.</li> <li >التوصية بإلحاق الموظفين ببرامج تدريبية متخصصة عند الحاجة لتعزيز قدراتهم.</li> </ul> <h3 >إعداد التقارير والتوثيق</h3> <ul > <li >إعداد وتقديم تقارير العمل الدورية والخاصة بالإنجازات والتحديات.</li> <li >توثيق وحفظ جميع تقارير العمل والسجلات المتعلقة بالخدمات العامة بشكل منظم.</li> </ul> <h3 >المؤهلات والخبرات المطلوبة</h3> <p >يتطلب هذا الدور خبرة عملية تتراوح بين <strong >سنتين وخمس سنوات</strong> في مجال الخدمات العامة أو إدارة العمليات ذات الصلة. يجب أن يمتلك المرشح القدرة على الإشراف الفعال، وتطوير الإجراءات، وتحليل المشكلات، بالإضافة إلى مهارات ممتازة في التواصل وإعداد التقارير.</p></div>

Required to join a Facilities Management, engineering & solutions specialist working with a prestigious client in Al Ula.<br>The Hard Services Lead is responsible for the technical oversight, management, and performance of all civil hard service assets, including roads, bridges, and street lighting infrastructure. The role ensures effective asset lifecycle management, contractor performance, and compliance with Saudi regulatory frameworks and international standards. This position leads the planning, execution, and optimization of maintenance strategies, ensuring infrastructure reliability, safety, and operational excellence in alignment with RCU objectives and asset management best practices.<br><br>Applicants should meet the following criteria Bachelor’s degree in a related field or extensive industry experience with demonstrated capabilities. Proficiency in Microsoft Office Suite (Word, Excel, Power Point, Project, Outlook). Knowledge of asset management principles, maintenance standards, and compliance frameworks. Minimum of 5 - 10 years of related experience in hard services management, facilities management, or asset management with roads, infrastructure, street lighting

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: Less than 1 year related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >يبحث مصنع مون للمنتجات الورقية عن <strong >أخصائي خدمة عملاء</strong> للانضمام إلى فريقه في المدينة المنورة. يركز هذا الدور بدوام كامل على الاستجابة لاستفسارات العملاء عبر قنوات متعددة مثل الواتساب، مواقع التواصل الاجتماعي، المكالمات الهاتفية، والبريد الإلكتروني. يشمل ذلك التواصل مع العملاء لرفع طلباتهم ومتابعة شحناتهم، مع التركيز على تحقيق رضا العميل بعد البيع.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >الرد على استفسارات العملاء عبر الواتساب، مواقع التواصل الاجتماعي، المكالمات الهاتفية، والبريد الإلكتروني.</li> <li >رفع طلبات العملاء ومتابعة شحناتهم لضمان رضاهم بعد البيع.</li> <li >إجراء الدراسات والتحاليل المتخصصة لتحديد مؤشرات الأداء الرئيسية ومعايير الأداء والجودة في خدمة العملاء، بالتنسيق مع إدارة الجودة وضمان المتابعة المستمرة لها.</li> <li >المشاركة في وضع وتحديث إجراءات وأدلة خدمة العملاء، بما في ذلك تفاصيل الاتصال بهم واستلام والرد على طلباتهم واستفساراتهم بفعالية وكفاءة ومهنية.</li> <li >تطوير برامج ومبادرات لتحقيق ما يفوق توقعات واحتياجات المتعاملين من ناحية جودة ومهنية أنظمة خدمة العملاء.</li> <li >تحليل المعلومات والبيانات لتحديد نقاط القوة والضعف في أنظمة خدمة العملاء، وتحليل نتائج تقييم رضا العملاء، وتحديد الأنماط التكرارية للشكاوى والثغرات لوضع خطط المعالجة.</li> <li >إعداد الوثائق والتقارير المتخصصة المتعلقة بخدمة العملاء، وتقديم التوصيات المناسبة والحلول الملائمة وحفظها في قاعدة البيانات الخاصة بها.</li> </ul> <h3 >المؤهلات والخبرات المطلوبة</h3> <ul > <li >خبرة تتراوح من <strong >0 إلى 1 سنة</strong> في مجال خدمة العملاء أو مجال ذي صلة.</li> </ul> <h3 >المهارات والكفاءات</h3> <ul > <li >مهارات تواصل ممتازة شفهياً وكتابياً باللغة العربية.</li> <li >القدرة على تحليل البيانات وتحديد نقاط التحسين في خدمة العملاء.</li> <li >مهارات حل المشكلات والتعامل مع استفسارات وشكاوى العملاء بفعالية.</li> <li >الاحترافية والمهنية في التعامل مع العملاء والتعاون مع الإدارات المعنية.</li> <li >القدرة على إعداد التقارير والوثائق المتخصصة بدقة.</li> </ul> <h3 >بيئة العمل</h3> <p >هذا الدور متاح بنظام <strong >الدوام الكامل</strong> في مقر الشركة بالمدينة المنورة. ستعمل ضمن فريق يركز على تقديم أفضل مستويات خدمة العملاء وضمان رضاهم.</p> <h3 >التقديم</h3> <p >ندعو المهتمين الذين يستوفون المتطلبات المذكورة للتقديم على هذا الدور في مصنع مون للمنتجات الورقية. سيتم تحديد الراتب بناءً على المؤهلات والخبرة بعد المقابلة.</p></div>

<h3>Tasks and Responsibilities</h3> <ol> <li>Make phone calls to potential and existing customers according to customer lists and available sales opportunities.</li> <li>Introduce the company's products and services and explain their advantages and value to the customer in a clear and professional manner.</li> <li>Identify customer needs, understand their requirements, and offer them the appropriate product or service.</li> <li>Follow up with customers and sales opportunities continuously until the sale is completed.</li> <li>Handle customer inquiries and respond to sales objections professionally.</li> <li>Record and update customer data, calls, and follow-up results in the approved system or CRM.</li> <li>Adhere to the monthly and weekly sales targets and performance indicators set for the job.</li> <li>Follow up with customers who have shown previous interest and convert interest into actual sales opportunities.</li> <li>Coordinate with relevant departments to complete sales procedures and fulfill customer orders.</li> <li>Maintain and update the customer database continuously and accurately.</li> <li>Prepare periodic reports on calls, customers, sales opportunities, sales, and conversion rates upon request.</li> <li>Adhere to prices, offers, policies, and procedures approved by the company and do not make any unauthorized promises or discounts.</li> <li>Maintain the confidentiality of customer data and the company's commercial information.</li> <li>Deal with customers in a professional manner that reflects the company's image and maintains a high level of customer satisfaction.</li> <li>Follow up with customers after the sale as needed to ensure their satisfaction and support repeat sales or referral opportunities.</li> <li>Perform any other tasks related to the nature of the job assigned by the direct manager.</li> </ol> <h3>Requirements and Qualifications</h3> <p><strong>Educational Qualification:</strong></p> <ul> <li>Diploma or Bachelor's degree in Business Administration, Marketing, Sales, or any related field.</li> <li>Other suitable qualifications may be accepted with the availability of the required experience and skills.</li> </ul> <p><strong>Work Experience:</strong></p> <ul> <li>Previous experience in telemarketing, sales, or customer service is an advantage.</li> <li>Experience in using CRM systems or customer management systems is preferred.</li> </ul> <p><strong>Skills and Abilities:</strong></p> <ul> <li>Excellent communication, persuasion, and negotiation skills.</li> <li>Ability to build a good relationship with customers over the phone.</li> <li>Ability to handle objections and close sales.</li> <li>Listening skills and understanding customer needs.</li> <li>Ability to achieve sales targets and work according to defined performance indicators.</li> <li>Ability to follow up continuously and organize customers and sales opportunities.</li> <li>Proficiency in using computers and Microsoft Office programs.</li> <li>Ability to use CRM systems and update customer data.</li> <li>Good skills in report preparation and follow-up.</li> <li>Ability to work under pressure and withstand the nature of the job based on achieving targets.</li> <li>Commitment, discipline, good appearance, and professional behavior in dealing with customers.</li> </ul>