وظائف فترة مسائية في السعودية

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; **********<strong>;">Sheraton is seeking a <strong style="font-weight:700;">Night Auditor</strong> to join its global community. This full-time position involves ensuring the accuracy of financial information and maintaining operational standards during night shifts. The ideal candidate will have 0-1 years of experience and be committed to delivering a meaningful guest experience as part of the Sheraton team.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Verify figures, postings, and documents for accuracy.</li> <li style="margin:0 0 6px;">Record, store, access, and analyze computerized financial information.</li> <li style="margin:0 0 6px;">Control and secure cash and cash equivalents in accordance with cash handling policies.</li> <li style="margin:0 0 6px;">Organize, secure, and maintain all files and records, adhering to document retention and confidentiality policies.</li> <li style="margin:0 0 6px;">Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.</li> <li style="margin:0 0 6px;">Audit and reconcile all revenue postings.</li> <li style="margin:0 0 6px;">Follow all company safety and security policies, reporting accidents, injuries, and unsafe conditions.</li> <li style="margin:0 0 6px;">Maintain a professional appearance, protect company assets, and ensure the privacy and security of guests and coworkers.</li> <li style="margin:0 0 6px;">Welcome and acknowledge guests according to company standards, anticipating service needs and assisting individuals with disabilities.</li> <li style="margin:0 0 6px;">Communicate professionally, prepare accurate written documents, and answer telephones with appropriate etiquette.</li> <li style="margin:0 0 6px;">Develop positive working relationships and support team goals.</li> <li style="margin:0 0 6px;">Comply with quality assurance expectations and standards.</li> <li style="margin:0 0 6px;">Perform physical tasks such as moving objects weighing up to 10 pounds without assistance.</li> <li style="margin:0 0 6px;">Execute other reasonable job duties as requested by supervisors.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Requirements</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">0-1 years of experience in a relevant field.</li> <li style="margin:0 0 6px;">Ability to check figures and documents for accuracy.</li> <li style="margin:0 0 6px;">Proficiency in recording, storing, accessing, and analyzing computerized financial information.</li> <li style="margin:0 0 6px;">Understanding of cash handling policies and procedures.</li> <li style="margin:0 0 6px;">Adherence to document retention and confidentiality policies.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Culture</h3> <p style="margin:0 0 12px; </strong>********<strong>;">As a member of the Sheraton family, you will join a global community that values diverse backgrounds and experiences. Sheraton, part of Marriott International, fosters an environment where associates create a sense of belonging for guests in over 400 communities worldwide. The company is committed to non-discrimination and equal opportunity for all.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Company Overview</h3> <p style="margin:0 0 12px; </strong>********<strong>;">Marriott International is dedicated to being an equal opportunity employer, valuing and celebrating the unique backgrounds of its associates. The company's strength is derived from the rich blend of culture, talent, and experiences within its global team. Sheraton Hotels &amp; Resorts operates under the Marriott International portfolio of brands.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; </strong>**********;">If you are a team player eager to deliver a meaningful guest experience, you are encouraged to explore this career opportunity with Sheraton. Join the mission to be ‘The World’s Gathering Place’.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.</p><br><p><strong>Join&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong></p><br><p>​As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p>Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong><em>Duties &amp; Responsibilities</em></strong></p><br><ol><li><strong>Guest Welcome &amp; Departure:</strong><ul><li>Greet and welcome guests in a professional, friendly, and warm manner, embodying the brand's hospitality standards.</li><li>Efficiently perform guest <strong>check-in</strong> procedures, including verifying reservations, collecting necessary information, assigning rooms, and issuing keys.</li><li>Handle guest <strong>check-out</strong> procedures, including preparation of bills, processing payments (cash, credit card, foreign currency), and ensuring settlement.</li></ul></li><li><strong>Reservations Management:</strong><ul><li>Manage online, phone, and walk-in reservations, including modifications and cancellations, accurately inputting and retrieving information from the hotel's property management system (<strong>Opera</strong>).</li><li>Understand room status, room types, rates, and hotel facilities to make appropriate room selections and effectively manage inventory.</li></ul></li><li><strong>Guest Services &amp; Communication:</strong><ul><li>Serve as the central point of contact for all guest inquiries, requests, and concerns.</li><li>Provide guests with accurate information about hotel amenities, services, rates, promotions, and local attractions/transportation.</li><li>Manage the hotel switchboard, answer phone calls professionally, and relay messages accurately.</li><li>Address guest complaints and issues promptly, professionally, and to the guest's satisfaction, escalating to the supervisor or manager when necessary.</li><li>Handle special requests (e.g., room changes, VIP services) whenever possible and ensure they are coordinated with relevant departments.</li></ul></li><li><strong>Inter-Departmental Coordination:</strong><ul><li>Work closely with the <strong>Housekeeping</strong> department to ensure room readiness, manage room status discrepancies, and arrange for special guest needs.</li><li>Coordinate with <strong>Reservations</strong>, <strong>Concierge</strong>, <strong>Bell Desk</strong>, and other departments to ensure a seamless and positive guest experience.</li><li>Communicate group arrival details and special requirements to the Sales and other relevant departments.</li></ul></li><li><strong>Administrative &amp; Financial Duties:</strong><ul><li>Process and verify guest payments and financial transactions accurately.</li><li>Maintain updated records of bookings and payments.</li><li>Perform night audit procedures, if assigned to a night shift, and balance financial reports.</li><li>Maintain key control and security for guests and the hotel.</li></ul></li><li><strong>Sales &amp; Revenue Generation:</strong><ul><li>Use suggestive selling techniques to <strong>upsell</strong> higher-rated rooms and promote hotel facilities and services (e.g., dining, spa).</li></ul></li><li><strong>Accomplishes the following :</strong></li></ol><ul><li>Room charge.</li><li>Daily check list.</li><li>Blocked room list for HK;</li><li>Work order for signature of Asst. Front Office Manager</li></ul><ol><li><strong>Performs other duties as may be assigned.</strong></li></ol><br>Qualifications<br><br><ul><li>Tamayyaz Program is for Saudi Nationals Only.</li><li>Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>Basic English skills are a must.</li><li>Strong passion for the Hospitality Field.</li><li>Excellent interpersonal and communication skills.</li><li>Is a team player that contributes to and proactively assists co-workers.</li><li>Ability to work a flexible roster depending on departmental needs.</li><li>Ability to focus attention on guest needs, always remaining calm and courteous.</li></ul><p>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About The Ritz-Carlton and the Role</h3> <p style="margin:0 0 12px; ************;">The Ritz-Carlton Hotel Company, *** is seeking a <strong style="font-weight:700;">Sales Executive</strong> to join its team in Riyadh. This full-time position is central to achieving the hotel's revenue goals by proactively engaging with various business segments and fostering strong client relationships within the market.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">The Sales Executive drives revenue to achieve the hotel’s topline goals for represented properties by proactively soliciting all business segments, including new business from small accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. This role focuses on the property's BT Pricing strategy and provides essential property support by coordinating and executing internal mining efforts. The Sales Executive partners with leadership to ensure competitive sales strategies are in place and communicates real-time competitor intelligence. This position reports directly to the Property Sales Leader (ASL or DOS/DOSM) and works closely with hotel General Managers on sales-driven tasks.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities: Managing Sales Activities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Identify top accounts for stakeholder hotels, determine account deployment structure, and coordinate efforts to drive demand.</li> <li style="margin:0 0 6px;">Assist the Property Sales Leader in identifying share shift targets and ensure effective funnel management.</li> <li style="margin:0 0 6px;">Manage daily Status Change reports to facilitate the closing of hotel business.</li> <li style="margin:0 0 6px;">Solicit new business from non-deployed small business accounts and through internal referral mechanisms.</li> <li style="margin:0 0 6px;">Generate leads by leveraging business intelligence from Sales &amp; Marketing Planning and Support or third-party data sources.</li> <li style="margin:0 0 6px;">Utilize internal lead referral tools and ensure a property lead generation program is active.</li> <li style="margin:0 0 6px;">Re-solicit non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business.</li> <li style="margin:0 0 6px;">Drive customer satisfaction through daily interactions such as solicitations, account calls, and site inspections.</li> <li style="margin:0 0 6px;">Conduct customer-facing sales activities and site inspections on behalf of the hotels.</li> <li style="margin:0 0 6px;">Maintain complete and up-to-date lead information in CI/TY SFA Web and EMPOWER for accurate reporting.</li> <li style="margin:0 0 6px;">Qualify customer long-term business potential and refer customers to appropriate sales channels as required.</li> <li style="margin:0 0 6px;">Understand the overall market, including competitors’ strengths and weaknesses, to sell effectively.</li> <li style="margin:0 0 6px;">Communicate market trends, opportunities, and changes to relevant parties.</li> <li style="margin:0 0 6px;">Leverage all available sales channels and company marketing initiatives to optimize sales revenues.</li> <li style="margin:0 0 6px;">Track weekly activities and their relationship to revenue and room night production.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities: Building Successful Relationships</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Leverage deployed account resources to drive business for identified properties and grow account share.</li> <li style="margin:0 0 6px;">Participate in community and hotel networking events.</li> <li style="margin:0 0 6px;">Visit neighborhood target and local small business accounts, coordinating follow-up efforts.</li> <li style="margin:0 0 6px;">Coordinate with the Property Sales Leader to understand the needs and priorities of stakeholder hotels.</li> <li style="margin:0 0 6px;">Collaborate with all sales channels (Multi-Hotel Sales, Account Sales, Global Sales) to establish coordinated sales efforts.</li> <li style="margin:0 0 6px;">Handle customer care issues and refer them to the appropriate owner as necessary.</li> <li style="margin:0 0 6px;">Support the company’s service and relationship strategy, driving customer loyalty through service excellence.</li> <li style="margin:0 0 6px;">Engage in property-related events that support the development of new accounts.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">0-1 years of experience in a sales role.</li> <li style="margin:0 0 6px;">Demonstrated ability to utilize negotiation skills and creative selling abilities to uncover new business.</li> <li style="margin:0 0 6px;">Proficiency in using information systems such as CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, and Account Relationship Management (ARM) for research and account management.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This full-time position is based in Riyadh. The Sales Executive will work closely with the Property Sales Leader and hotel General Managers, and may also collaborate with Local Sales and * Account Sales/GSO teams to drive production from targeted high-priority accounts.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise. <br> <br> Tasks and Responsibilities <br> <br> • Help support daily management of department duties. <br> • Assign work to associates as required/needed to support workflow and daily production KPIs/goals. <br> • Conduct standup briefs, deliver associate feedback, conduct floor audits and vehicle inspections. <br> • Support in training and up-skilling new associates. <br> • Support with tracking, trending and reporting of departmental metrics by associates. <br> • Support in analyzing and understanding the reasons behind success and failure in meeting departmental delivery and FC KPIs/goals <br> • Tracking, reporting, maintenance of hours and schedules. <br> • Review and update Standard Operating Procedure (SOP) documents as required. <br> • Improve flow of product through the station. <br> • Identify and address safety hazards within and participate in safety initiatives. <br> • Fully understand workflow, daily production goals, and number of Associates present each day. <br> <br>- 1+ years of Microsoft Office products and applications experience<br>- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach<br>- Work 40 hours/week, and overtime as required<br>- 2+ years of Microsoft Office (Word, Excel, and Outlook) experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Night Auditor you are responsible to conduct night audits and prepare summaries of rebates, paid outs and daily revenue report, whereby your role will include key responsibilities such as:<br><br>• Read Night Auditors Logbook for any instructions from the Income Auditor<br>• Verify approvals for complimentary rooms, late checkouts with no charges and day use room charges<br>• Print business call journal and ensure that all long distance calls and faxes are supported with Business Calls Authorization voucher<br>• Verify guest ledger charges from concessionaires with their summary <br>• Verify room rate variance report, post room and tax for the day<br>• Print ‘Revenue Report today Gross and Budget’ and split service charge and tax for room revenue<br>• Print reports and tally with supporting vouchers, e.g. visa income, ‘Marhaba’ charges, miscellaneous income, etc.<br>• Export Micros revenue to the Opera live data and run pre-audit back up<br>• Run file maintenance and prepare daily revenue report</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br><br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

<p>Data Center Planner oversees activities carried out by 24x7 shift teams for Data Centers as well as responsible for ensuring sufficient personnel is available for each Operations shift. Shall also carry out capacity planning, ensuring new deployments meet the capacity requirements. Is responsible for making sure the racking and associated activities, including any changes, are in compliance with the Data Center standards and Change processes. The work location would be in Thuwwal, Saudi Arabia.</p><p>Scope of Work</p><ul><li>Capacity planning for Data Center hosting.</li><li>Prepare racking diagrams and assign it to relevant shifts.</li><li>Oversee racking and related activities carried out by the DC Operations team.</li><li>Manage the shift schedule for the Data Center Operations.</li><li>Liaise with OSP/ISP Team for the interbuilding connectivity requirements.</li><li>Plan and recommend Data Center Operational requirements.</li><li>Vendor Management</li><li>Manage Data Center Asset Register</li><li>Oversee break/fix of all Windows/Linux servers throughout the Data Center when hardware failures occur by helping the system owners/proponents troubleshoot issues and sending the appropriate hardware in coordination with the Vendor.</li><li>Proactive Monitoring and recording of facility security, HVAC, Fire Detection and Suppression Systems, Temperature, Humidity and critical power systems.</li><li>Ensuring that the Data Center is secure at all times.</li><li>Ensure all visitors are signed in and escorted at all times while in the Data Centers.</li><li>Perform other various misc. operational duties as per the SOP approved by the Data Center Lead</li><li>Compliance with TIA 942 standards for Copper and Fiber cabling across all Data Centers</li><li>Interface with vendors such as HP, Dell, SUN and Supermicro on the implementation of hardware/systems.</li><li>Willing to work a flexible shift including nights and weekends, and participate in an on-call rotation, if and when required.</li><li>Participates and performs any other tasks that are assigned by upper management as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>BS or diploma in computer science engineering, IT, Electrical/ Electronics engineering or Mechanical engineering is required. Minimum 5 years of IT experience with at least 3 years in Data Centers. APC infrastructure experience is required. Should be able to co-ordinate the day to day activities and preventive maintenance with the facility team and IT staff as per the instructions of the Data Center Lead. Should have good experience with communications circuits and Ethernet cabling (structured copper cabling and fiber optic cables). Proficient in Windows server and Linux configuration and troubleshooting. Proficient in MS Office. Basic knowledge of electrical and mechanical components like Online Double Conversion UPS, Dynamic Rotary UPS, medium/low voltage circuits, and chilled water-cooled HVAC systems.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>When you join Amazon as an Area Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. <br>Key job responsibilities<br>- Promote a culture of safety and wellbeing <br>- Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts <br>- Support and lead a team and handle administrative work alongside building and supporting a strong team culture <br>- Analyse performance and suggest process improvements to optimise work and improve customer service <br>- Collaborate with other managers to standardise shift processes <br>A day in the life<br>You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. <br>Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers. <br>- 2+ years of employee and performance management experience<br>- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- 1+ years of performance metrics, process improvement or lean techniques experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a front office supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Supervise front office team:</strong> Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.</li> <li><strong>Lead day-to-day team operations:</strong> Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.</li> <li><strong>Lead guest issue resolution:</strong> Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.</li> <li><strong>Manage lobby flow:</strong> Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.</li> <li><strong>Manage special projects:</strong> Lead department initiatives or ad-hoc assignments.</li> </ul> <h4>What it takes to make the stay</h4> <p>This vacancy is exclusively open for Saudi nationals.</p> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD per night at our world-class hotels through our Go Hilton travel program.</li> <li>Paid parental leave – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li>Crisis concierge – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<h3 >About Makkah Medical Center Hospital</h3> <p >Makkah Medical Center Hospital, located in Mecca, Makkah, Saudi Arabia, is currently expanding its Obstetrics &amp; Gynecology department. The hospital is committed to delivering safe and comprehensive care for both mothers and babies within the region.</p> <h3 >The Opportunity in Obstetrics &amp; Gynecology</h3> <p >We are seeking dedicated medical professionals to join our team in full-time roles as either a <strong >Consultant OB/GYN</strong> or a <strong >Senior Registrar OB/GYN</strong>. These positions are integral to enhancing our capacity to provide high-quality obstetric and gynecological services, ensuring optimal patient outcomes and contributing to a supportive clinical environment.</p> <h3 >Core Responsibilities</h3> <p >The successful candidates will contribute to the delivery of comprehensive obstetric and gynecological care. Specific responsibilities will vary based on the role:</p> <ul > <li ><strong >For Consultant OB/GYN:</strong> Perform cesarean sections and instrumental deliveries, manage high-risk pregnancies, conduct gynecological laparoscopy and hysteroscopy, and manage obstetric emergencies such as postpartum hemorrhage, pre-eclampsia, and shoulder dystocia. This role also involves supervising registrars and residents and leading clinical teams.</li> <li ><strong >For Senior Registrar OB/GYN:</strong> Independently manage normal deliveries and assist in or perform cesarean sections. Manage obstetric and gynecological emergencies under the supervision of a consultant. Provide coverage for antenatal clinics, labor and delivery, and inpatient wards.</li> <li >Both roles require competent use of EMR systems and accurate clinical documentation.</li> </ul> <h3 >Qualifications for Consultant OB/GYN</h3> <ul > <li >MBBS / MD from a recognized medical school.</li> <li >Valid Consultant OB/GYN classification and registration from the Saudi Commission for Health Specialties (SCFHS).</li> <li >Board certification (Saudi, Arab, American, Canadian, or British) or an accredited fellowship in Obstetrics &amp; Gynecology.</li> <li >Demonstrated experience in supervising registrars and residents and leading a clinical team.</li> <li >Familiarity with CBAHI / JCI standards and maternal safety protocols.</li> </ul> <h3 >Qualifications for Senior Registrar OB/GYN</h3> <ul > <li >MBBS / MD from a recognized medical school.</li> <li >Valid Senior Registrar OB/GYN classification and registration from the Saudi Commission for Health Specialties (SCFHS).</li> <li >Completed residency training in Obstetrics &amp; Gynecology (board or equivalent).</li> <li >Experience in antenatal clinics, labor and delivery, and inpatient ward coverage.</li> </ul> <h3 >General Requirements and Work Context</h3> <ul > <li >Valid BLS, ACLS, and NRP certification is required for both positions.</li> <li >Fluency in English is essential; proficiency in Arabic is considered an advantage.</li> <li >Eligibility to work in Saudi Arabia is mandatory, including a transferable iqama for non-Saudi applicants.</li> <li >Senior Registrars should be willing to work a rotating on-call and night shift schedule.</li> </ul>

Passenger Service Duty Officer Swissport Cyprus, Larnaca Airport<br>To manage, motivate and engage staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values.<br>Main Responsibilities:Lead by example to deliver consistently great service to our customers Manage, motivate and engage employees by providing an open feedback culture and managing performance on a regular basis Ensure compliance with all Swissport's corporate and airline safety and security procedures in order to meet/exceed regulatory standards Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers and operations requirements Monitor and manage overtime payments on a daily basis, identifying issues and finding solutions to stay within targeted budgets Maintain, monitor and report on agreed key performance indicators (KPI's) Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reports Ensure all agreed training is completed and documented Build and maintain relationships with stakeholders, internal and external Resolve issues/conflicts in a timely manner Ensure efficient operation of inbound and outbound flights Ensure senior management is informed of important issues such as flight irregularity in a timely manner<br>Your Profile:Minimum of 10 years experience in Aviation industry High school diploma or College degree. University degree preferred Excellent understanding of customer service Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English & Greek High sense of safety & responsibility Committment to continuous improvement Computer literate (Office Word, Excel, Power Point) Handle irregularities timely and efficiently Capability to assign duties – Able to delegate tasks & control shifts Ability to work under pressure Flexible to work on various shifts (days, evenings, nights, weekends, holidays)<br>Looking for a new challenge? Applications, including a current CV, should be sent to: CY. Careers@swissport.comQuoting reference: PSDO-2018. Human Resources Department, Swissport Cyprus Ltd. Closing date: 2nd February 2018

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)