وظائف تقنية المعلومات في السعودية

Who Are We<br>HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.<br>HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.<br>Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Objective We are seeking IT Audit Manager to join our team and lead audits across Information Technology, Cybersecurity, Business Continuity Management (BCM), and other technology-enabled business processes. The Senior IT Auditor will be responsible for planning and executing risk-based audits, evaluating the design and operating effectiveness of IT general controls (ITGCs), cybersecurity controls, technology governance, cloud environments, business continuity and disaster recovery capabilities, and regulatory compliance. The role also involves identifying technology risks and control deficiencies, assessing their impact on the organization, and providing practical recommendations to strengthen governance, enhance cyber resilience, improve operational effectiveness, and support compliance with applicable regulatory requirements and industry standards. Responsibilities Plan and execute risk-based IT audit engagements, including IT General Controls (ITGC), cybersecurity, cloud computing, digital platforms, data governance, business continuity management (BCM), disaster recovery (DR), third-party risk, and technology-enabled business processes. Perform audit planning activities, including risk assessments, audit scoping, control identification, and development of audit programs and testing procedures. Evaluate the design and operating effectiveness of IT controls, identify technology risks and control deficiencies, and provide practical recommendations to strengthen governance, security, resilience, and operational effectiveness. Assess compliance with applicable regulatory requirements, internal policies, and recognized industry frameworks and standards, including SAMA Cybersecurity Framework (CSF), SAMA BCM Framework, PCI DSS, ISO/IEC 27001, COBIT, NIST Cybersecurity Framework, SWIFT CSCF (where applicable), and other relevant technology risk and security standards. Conduct interviews and walkthroughs with business and technology stakeholders to obtain an understanding of IT processes, systems, applications, infrastructure, and associated controls. Prepare clear, concise, and evidence-based audit reports, working papers, and executive presentations that effectively communicate audit observations, risk implications, and actionable recommendations. Present audit findings and recommendations to senior management and facilitate discussions to obtain agreement on corrective action plans. Monitor and validate the implementation of agreed management actions through periodic follow-up reviews and provide independent assurance over the effectiveness of remediation activities, including validation of regulatory observations where required. Build and maintain effective working relationships with business units, technology teams, risk management, compliance, and external stakeholders while preserving audit independence and objectivity. Stay abreast of emerging technology risks, cybersecurity threats, evolving regulatory requirements, and changes to applicable auditing, governance, and security standards. Provide advisory and consulting services on technology initiatives, digital transformation projects, system implementations, and other ad hoc reviews, while maintaining the independence of the Internal Audit function. Contribute to the continuous enhancement of the Internal Audit methodology, including the adoption of data analytics, continuous auditing techniques, and technology-enabled audit tools. What We Offer You<br>We believe you will love working at HALA! We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. We offer highly competitive compensation packages, including the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company. You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best. If you think you have what it takes to join a remarkable team #apply_now

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead HS IT infrastructure, service management, and operations across all our offices, dark stores, and cloud kitchens. The successful candidate will be responsible for overseeing a team ensuring seamless operations in areas such as helpdesk support, infrastructure management, security, access control and call center solutions.</p><p>Key Responsibilities</p><p>Infrastructure &amp; IT Operations Management:</p><ul><li>Oversee the design, deployment, and management of IT infrastructure, including servers, networks, storage systems, and data centers, ensuring high availability and performance.</li><li>Manage and maintain infrastructure in cloud kitchens, dark stores, and corporate offices, ensuring minimal downtime and operational efficiency.</li><li>Ensure the implementation and maintenance of robust backup, disaster recovery, and business continuity plans.</li><li>Lead initiatives to optimize IT resources, ensuring scalability, performance, and cost-effectiveness.</li></ul><p>Helpdesk and Support Services:</p><ul><li>Manage the IT Helpdesk function, ensuring timely and effective support to internal users, and driving resolution of incidents and service requests.</li><li>Implement ITIL best practices to streamline support processes and improve the customer experience for internal teams.</li><li>Develop and maintain Service Level Agreements (SLAs) and ensure adherence to performance metrics for helpdesk services.</li></ul><p>Security and Access Management:</p><ul><li>Oversee the company s IT security strategy, ensuring the protection of systems and data across all locations.</li><li>Implement and manage security policies and protocols, including access management and control, to ensure compliance with industry regulations and standards.</li><li>Collaborate with the security team to monitor threats, manage vulnerabilities, and ensure incident response procedures are in place.</li></ul><p>Call Center Solutions:</p><ul><li>Oversee the implementation and management of call center solutions, ensuring seamless integration with company operations.</li><li>Collaborate with operations and customer service teams to improve call center technologies, driving enhanced user experience and operational efficiency</li></ul><p>Strategy &amp; Planning</p><ul><li>Contribute to the development and execution of the Division s ABCs and OKRs, while ensuring alignment with other Functions &amp; heads.</li><li>Make critical decisions that support the Division's strategic and tactical direction.</li><li>Establish the plans for the respective functions/teams and provide inputs that support the Division s goals and objectives.</li><li>Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.</li><li>Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.</li></ul><p>Governance and Resilience</p><ul><li>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.</li><li>Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.</li><li>Uphold a high-performance working environment and promote HS s Values.</li></ul><p>People Management</p><ul><li>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.</li><li>Participate in the identification and recruitment of key talents for the function.</li><li>Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.</li><li>Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.</li></ul><p>Budget Management</p><ul><li>Manage and own the budgeting cycle and provide input to the budgeting process.</li><li>Ensure effective utilization of the function's budget, and report accurately on progress and challenges.</li><li>Investigate and propose implementing strategies that result in a positive financial impact for HS.</li><li>Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.</li><li>Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>8 - 10 years of experience in IT operations, with at least 3-5 years in a leadership role managing diverse teams.</li><li>Proven experience managing IT operations across multiple locations, including dark stores, cloud kitchens, or retail environments.</li><li>Strong understanding of IT infrastructure, networks, security, and helpdesk management.</li><li>Knowledge of ITIL framework and best practices for IT service management.</li><li>Experience with call center solutions and cloud-based infrastructure is a plus.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Strong organizational and project management abilities, with a focus on operational excel</li><li>Education and Certifications:</li><li>Bachelor s degree in Information Technology, Computer Science.</li><li>Master s degree in a relevant field is preferred</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.&nbsp;</span></span></span></li> </ul> <br> <br> <p><span><span><strong><span><span><span>Job Summary</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><span>The Assistant IT Manager is responsible for managing day to day operation and liaise with Information Technology Manager to ensure the smooth functioning of the Information Technology Department. Assists in establishing hardware maintenance programs and procedures in case of system interruptions. Assists in ensuring security of data storage and protection.</span></span></span></p><br><br> <br> <br> <p><span><span><strong><span><span><span>As Assistant IT Manager, we rely on you to:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span>Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, etc. and including hardware are running.</span></span></span></li> <li><span><span><span>To attend users Information Technology related problems both hardware and application systems.</span></span></span></li> <li><span><span><span>Ensure that day-to-day standard Information Technology operating procedures (including checklist) are implemented properly including new requirements that need to be implemented and / or adhered.</span></span></span></li> <li><span><span><span>Creates, develop new application systems and enhancement to existing systems that will be beneficial to some department day-to-day operations and to the hotel.</span></span></span></li> <li><span><span><span>To plan and continue looking for new ways that may improve some Information Technology related areas and provide feedback / recommendations to the Management.</span></span></span></li> <li><span><span><span>Practices and role-models the Guiding Principles and the Core Values of Shangri-La Hospitality.</span></span></span></li> <li><span><span><span>Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.</span></span></span></li> <li><span><span><span>Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per company CSR, including and not limited to CSR initiatives of the local and national government. &nbsp;</span></span></span></li> <li><span><span><span>Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.</span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>What we're looking for:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span>3 years as senior analyst / programmer in a large company</span></span></li> <li><span><span>Degree in Computer Science.</span></span></li> <li><span><span>Leadership, communication, and interpersonal skills.</span></span></li> <li><span><span>Flexibility to work evenings, weekends, and holidays.</span></span></li> <li><span><span>Fluent in English and Arabic</span></span></li> <li><span><span>Strong leadership, self-motivated excellent communication skills.</span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Why Join Us:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span><span><span><span><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></span></span></span></span></span></span></span></span></li> </ul> <br> <p><span><span><span><span><span><span><span><span><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></span></span></span></span></span></span></span></span></p><br><br> <p><span><span><span><span><span><span><span><span><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></span></span></span></span></span></span></span></span></p><br><br> <br> <br> <br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support: Provide expert-level technical assistance across Windows, macOS, and mobile platforms. Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting &amp; Escalation Management: Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise. Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support &amp; Optimize Office IT Infrastructure: Maintain and enhance video conferencing systems, network connectivity, and shared office technologies. Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects: Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions. Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation &amp; Knowledge Sharing: Create and refine internal documentation, SOPs, and troubleshooting guides. Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support: Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams. Ensure consistent service standards across locations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Advanced Troubleshooting: Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms. Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise: Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance. Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness: Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC). Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration: Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts. Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation &amp; Knowledge Sharing: Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles. Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence: Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity. Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy &amp; Leadership: Operates independently with minimal supervision, managing priorities and resolving escalations. Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p>Growth Indicators</p><ul><li>Leads Local Support Operations: Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.</li><li>Improves Support Processes &amp; User Experience: Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.</li><li>Influences Strategic IT Planning: Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor's degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li>Certifications: Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li>Experience Requirements: Strong professional IT support experience, including remote and onsite roles. At least 2 years of experience in IT operations or IT support function. Advanced proficiency in Windows, macOS, and mobile platforms. Strong experience with MDM tools (Jamf Pro, Intune). Familiarity with ITIL service management and compliance practices. Experience supporting a global customer base and collaborating across time zones. Hands-on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc.) hardware issues will be an added advantage. Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. Ability to work in a fast-paced, ever-changing environment. Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills. Demonstrated professionalism, service mindset, and interpersonal skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.</p><p><br></p><p><b>Reimagine What’s Possible </b></p><p><br></p><p><br></p><p><b><u>PRINCIPAL DUTIES AND RESPONSBILITIES</u></b></p><ul><li>Ensure proper cable management, labelling, and compliance with industry and Air Products DT/IT standards.</li><li>Supervising installation, termination and testing *structured cabling* (Cat5e/Cat6/Cat6a, fiber optics) for data, voice, and CCTV systems.</li><li>Monitoring fiber Optic cable OTDR, fluke testing and documentation.</li><li>Layout of IT Room cabinets, mounting of Equipment and cable management with labeling and documentation.</li><li>Inspection and verification for the installation of communication cable that meets the project requirements.</li><li>Managing IT contractors, vendors, other external parties, coordinating for DT Infrastructure and support services.</li><li>Troubleshoot and repair damaged or faulty cabling, connectors, and network drops.</li><li>Assisting to DT Project team for installation and configuration of DMZ.</li><li>Performing site activities in compliance to the health and safety standards.</li><li>Receiving and executing the assigned task as per the Safety Work Permit requirements.</li><li>Development and approval of Job Safety Analysis/ Risk Assessment for assigned task.</li><li>Provide technical support for Microwave and/or Tetra tower installation and device management in collaboration with the external vendor.</li><li>Prepare, review, and maintain documentation for inspection test reports (ITR) and uploading to Aconex and OT.</li><li>Set up and manage temporary IT infrastructure, including network cabling, wireless access points, and VPN connections.</li><li>Provide local co-ordination for issue remediation &amp; deployments with other DIS teams located remotely. Primarily, but not restricted to network &amp; wireless services.</li><li>Provide local IT support, and maintain IT Standards including Safety for IT rooms within the incumbents of responsibility.</li><li>Provide information technology support for industrial control systems at site</li><li>Provide network hardware upgrades and installations for Maintain Viability work where Network Technical Support would not be performing this role.</li></ul><p>SKILLS</p><ul><li>Technically knowledgeable and driven to learn new things.</li><li>Must be highly motivated with good self-direction and initiative and work well in a remote team environment.</li><li>Good interpersonal and communication skills and ability to work with all levels of people in the organization.</li><li>Expected to work outside of normal business hours and weekends if required to provide technical support.&nbsp;</li><li>Strong problem solving and customer service skills.</li><li>Ability to assess and prioritize competing urgent issues.</li><li>Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>EDUCATION AND EXPERIENCE</p><ul><li>Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience</li><li>Good written and spoken English language skills.</li><li>Proven work experience in desktop support or other IT infrastructure areas.</li><li>Good Knowledge of PC clients including:</li><li>Operating Systems (Microsoft)Windows 7 / Windows 10 – Required</li><li>Network Connectivity (TCP/IP, LAN/WAN) – Required</li><li>Remote Connectivity/SSL/VPN</li><li>Printing – Queue setup, NW troubleshooting, HP hardware knowledge Software distribution/SCCM - Basic knowledge required</li><li>MS Office Products, including Office/O365</li><li>Microsoft SCEP/Windows Firewall</li><li>Virtual desktop infrastructure and/or Citrix</li><li>Other desirable skills/knowledge:</li><li>Familiarity with Industrial Control System (ICS).</li><li>Knowledge of other IT infrastructure tools and services such as networks, servers, security and voice.</li><li>Ability to work with strategic vendors, outside support/service providers and 3rd party vendors.</li><li>Good understanding of ITIL processes used by Air Products (Incident, Change, Problem, etc.)</li><li><br></li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>BUSINESS INTRODUCTION</strong><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><strong>JOB TITLE</strong><br>Associate – Information Technology | MAF Retail | Head Office Retail<br><strong>ROLE SUMMARY</strong><br>Associate – Information Technology is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Provide first level support to all business units on all IT related requests</li><li>Provide hotline support during non-office hours, holidays and weekends when required</li><li>Provides support for all IT products and services, which includes answering questions and troubleshooting problems</li><li>Coordinate, test and review request for changes identified by MAF Retail staff</li><li>Update tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job</li><li>Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up</li><li>Support the implementation and action plans in order to increase productivity, performance and effectiveness of the operations</li><li>Report any action that might interfere with the proper functioning of the company</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s Degree in Computer Science or equivalent</li><li>0-2 years of experience in an IT Department</li><li>Business communication and presentation skills</li><li>Highly organized with strong multitasking skills</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose The Manager – IT Strategy and Planning is responsible for developing, driving, and governing the Technology strategy, operating model, and strategic initiatives to ensure alignment with business objectives and organizational priorities.<br> The role leads strategic planning activities, portfolio governance, performance management, budgeting coordination, and transformation initiatives across the Technology function to support Qiddiya's long-term vision and operational excellence.<br> Key ResponsibilitiesTechnology Strategy &amp; Governance Develop and maintain the Technology strategy, roadmap, and strategic initiatives aligned with corporate objectives.<br> Support the definition and execution of the Technology operating model, governance framework, and organizational priorities.<br> Establish and monitor Technology performance indicators, strategic objectives, and key results (OKRs/KPIs).<br> Facilitate governance forums, steering committees, and executive-level reporting.<br> Strategic Planning &amp; Portfolio Management Lead the annual Technology strategic planning and workforce planning cycles.<br> Develop and maintain the Technology portfolio roadmap and investment priorities.<br> Coordinate cross-functional initiatives to ensure alignment with business requirements and strategic objectives.<br> Monitor portfolio performance, risks, dependencies, and resource allocation.<br> Budgeting &amp; Financial Planning Lead the Technology budgeting and forecasting processes in collaboration with Finance and business stakeholders.<br> Monitor budget utilization, investment planning, cost optimization initiatives, and financial performance.<br> Support business case development and investment justification for strategic technology initiatives.<br> Performance Management &amp; Reporting Develop executive dashboards, performance reports, and management presentations.<br> Track strategic initiatives, milestones, deliverables, risks, and benefits realization.<br> Prepare reports and presentations for executive leadership, governance boards, and stakeholders.<br> Analyze technology performance metrics and recommend improvement initiatives.<br> Transformation &amp; Continuous Improvement Lead strategic transformation programs and organizational improvement initiatives.<br> Identify opportunities to optimize technology processes, governance, and operating models.<br> Drive continuous improvement and operational excellence initiatives across the Technology function.<br> Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering, or a related field.<br> Master's degree (MBA or equivalent) preferred.<br> Professional certifications such as PMP, ITIL, TOGAF, COBIT, or strategic management certifications are preferred.<br> Experience Minimum 8–10 years of experience in Technology Strategy, IT Planning, PMO, Management Consulting, or Technology Governance.<br> Experience in large-scale organizations, digital transformation programs, or complex enterprise environments.<br> Proven experience in strategic planning, portfolio management, budgeting, and executive reporting.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Project Manager – Digital & Technology | Reef Group<br>Position Title: Project Manager – Digital & Technology Location: Saudi Arabia Job Type: Full-Time<br>About the Role:We are seeking an experienced Project Manager – Digital & Technology to manage, plan, and execute digital transformation and technology projects, ensuring successful delivery within the approved scope, timeline, and budget. The role will coordinate with business departments, technology teams, and vendors while managing project risks and dependencies to ensure project objectives are achieved and support the company's direction toward automation, operational efficiency, and improved user experience.<br>Key Responsibilities Manage digital transformation and technology projects from requirements assessment through launch and final delivery. Develop project plans and define scope, objectives, deliverables, timelines, and required resources. Translate business requirements and strategic objectives into clear, measurable, and actionable execution plans. Coordinate with relevant departments to understand business needs and define project priorities and requirements. Prepare and monitor project schedules and ensure adherence to approved milestones and timelines. Monitor execution with Application, Infrastructure, Data, Cybersecurity, and Technical Support teams according to project requirements. Manage relationships with vendors and technology companies and monitor delivery, scope, and contractual commitments. Monitor project budgets and costs and control any variances or changes affecting the approved budget. Identify project risks, assess their impact, and develop and monitor mitigation plans. Manage change requests and assess their impact on scope, time, and cost before submitting them for approval. Monitor dependencies between projects, systems, and departments and ensure they are addressed in a timely manner. Lead regular project meetings and follow up on actions, decisions, responsibilities, and deadlines. Prepare periodic project status reports covering progress, challenges, risks, and key updates for relevant management. Ensure proper documentation of business requirements, decisions, approvals, changes, and deliverables throughout the project lifecycle. Coordinate with business and technology teams to conduct User Acceptance Testing (UAT) and follow up on issues before launch. Ensure readiness of launch, operational, training, and support plans before transitioning to the production environment. Monitor system or digital solution performance after launch and ensure issues are addressed during the stabilization period. Ensure projects comply with technology governance, cybersecurity, enterprise architecture, and approved policies. Measure project outcomes and benefits against predefined objectives and success indicators. Document project lessons learned and use them to improve future project management methodologies and practices. Other Responsibilities Perform any other duties or responsibilities assigned by the direct manager or their delegate. Required Qualifications Education Bachelor's degree in Project Management, Information Technology, or a related field. Required Competencies Knowledge of traditional and agile project management methodologies. Ability to manage project scope, time, cost, and quality. Strong project risk and dependency management skills. Strong requirements and change management skills. Good understanding of the Systems Development Life Cycle (SDLC). Required Training Professional Project Management (PMP). Agile Project Management. Scrum Methodology. Digital and Technology Project Management. Project Risk Management.<br>Why Join Us? This is an excellent opportunity to join a dynamic and fast-growing organization where you will play a key role in delivering digital transformation and technology initiatives. You will contribute to improving operational efficiency, supporting automation, enhancing user experience, and ensuring the successful delivery of strategic technology projects.