وظائف خدمة عملاء في السعودية

Company Description Hello World Kids is dedicated to making coding education easy, engaging, and widely accessible for children. Recognizing coding as an essential skill, the company focuses on integrating it early into the educational journey. Hello World Kids owns and operates Hello Code.me, a full-featured, interactive, multilingual online platform where kids can learn and practice coding. The platform is designed to support diverse learners with practical activities and smart tools that build real-world coding skills. Team members contribute directly to empowering the next generation of young programmers. Role Description The Customer Service Representative is a full-time, on-site role based in Saudi Arabia. In this position, the representative responds to customer inquiries via phone, email, chat, and other channels, providing clear information about Hello World Kids’ products and services. Daily tasks include resolving issues, guiding users through Hello Code.me features, tracking and documenting support interactions, and escalating complex cases when necessary. The role also involves monitoring customer feedback, supporting account setup and basic troubleshooting, and collaborating with internal teams to improve customer experience. The representative is expected to maintain a professional, empathetic approach, ensuring timely and accurate support for learners, parents, and partners. Qualifications Saudi national. Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.0–1 year of experience in customer service, customer support, or a similar role. Strong communication and interpersonal skills. Ability to respond to customer inquiries professionally and follow up effectively. Good organizational and coordination skills. Proactive, responsible, and customer-focused.

Company Description Sadarah Al Ta’am Co. is a growing organization focused on delivering high-quality products and services to customers in Al Khobar and the surrounding region. The company values reliability, professionalism, and strong relationships with clients and business partners. Team members are encouraged to contribute ideas, improve processes, and support a collaborative work environment. Joining Sadarah Al Ta’am Co. offers opportunities to develop skills, take on responsibility, and grow within a customer-centered business.<br>Role Description The Customer Service Manager is a full-time, on-site role based in Al Khobar, responsible for leading the customer service team and ensuring consistent, high-quality support. This role includes overseeing daily customer interactions, handling escalated issues, and monitoring service performance to maintain and improve customer satisfaction. The manager will develop and implement customer service procedures, track key performance indicators, and analyze feedback to identify areas for improvement. Additional responsibilities include training and coaching staff, coordinating with other departments to resolve issues, preparing regular reports, and ensuring that service standards and company policies are consistently met.<br>Qualifications<br> Demonstrated skills in Customer Service Management and Customer Support, with experience leading or supervising a service team. Ability to drive Customer Satisfaction through effective service processes, issue resolution, and continuous improvement initiatives. Strong Analytical Skills to interpret data, identify trends, and make informed decisions to enhance service quality. Excellent Communication skills, including clear verbal and written communication and the ability to interact with diverse stakeholders. Proven experience in a customer-facing role, preferably in a supervisory or managerial capacity. Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment. Comfort with using CRM systems and basic office software to track customer interactions and prepare reports. Bachelor’s degree in Business, Management, or a related field is preferred, or equivalent practical experience. Ability to work on-site in Al Khobar

<h3 >About the British Council</h3> <p >The British Council is the UK’s international organization for cultural relations and educational opportunities, dedicated to fostering knowledge and understanding between the people of the UK and other countries. Operating in over 100 countries, the British Council works across arts and culture, English language, education, and civil society, reaching millions globally each year.</p> <h3 >Role Overview</h3> <p >The British Council is seeking a <strong >Customer Service Assistant</strong> for its operations in Saudi Arabia, specifically in Jeddah, Riyadh, and Al Khobar. This full-time role involves supporting daily customer service operations, acting as the primary contact point for customers at the front office or call center, and regularly reporting feedback for service improvement. The Customer Service KSA centers are among the busiest in the region, providing high-quality teaching, examinations, and various educational and cultural services.</p> <h3 >Key Responsibilities</h3> <ul > <li >Ensure the smooth day-to-day running of practical customer service aspects, including photocopying materials, assisting with display work, distributing publicity materials, and maintaining the tidiness and equipment of waiting and placement test areas.</li> <li >Deliver high standards of customer care by welcoming customers, guiding them through the queuing system, monitoring waiting areas, directing customers to placement test classes, and assisting with general inquiries.</li> <li >Prepare for placement testing setup, including readying rooms, preparing number cards, and organizing tests.</li> <li >Respond to all face-to-face, phone, and email inquiries professionally, adhering to British Council Customer Service Standards and Policies.</li> <li >Provide efficient registration services and support for the Teaching Centre and Exams Department, in line with quality standards.</li> <li >Ensure inquiries and feedback are directed to the relevant British Council personnel and departments.</li> <li >Promote and cross-sell British Council products and services professionally.</li> <li >Perform Call Centre and front office administrative and financial tasks in a timely manner.</li> </ul> <h3 >Work Environment and Relationships</h3> <p >The Customer Service team represents the British Council to a diverse audience, including over 15,000 teaching center students and more than 30,000 examination candidates annually. The team handles over 35,000 inquiries monthly, covering information on courses, professional skills workshops, various examinations (IELTS, ESOL), certification requests, partnerships, placement test bookings, and customer complaints. This role involves close collaboration with the Customer Service Team, Teaching Centre, Exams Departments, and other project teams. The British Council operates from 9:00 to 21:00, Saturday through Thursday, and the post holder may be required to work outside standard hours and during weekends to meet operational needs.</p> <h3 >Qualifications and Requirements</h3> <ul > <li >0-1 year of experience in a relevant field.</li> <li >Valid and transferable Iqama.</li> <li >Saudi nationals are eligible to apply.</li> <li >Direct contact or managing staff working with children is required.</li> </ul> <h3 >Compensation</h3> <p >The compensation for this role is 40 SAR per hour.</p>

<h3 >About the Role</h3> <p >Element Materials Technology is seeking a <strong >Customer Service Representative</strong> to join their team in Dammam, Eastern Region. This full-time role primarily involves handling customer inquiries related to pricing and requests for quotes (RFQs) via email or phone, and following up on pending or issued quotations. The position requires 2-5 years of relevant experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage straightforward price and RFQ requests from customers.</li> <li >Follow up on pending and issued quotations.</li> <li >Identify new sales opportunities through proactive questioning to maximize customer testing business.</li> <li >Engage with customers using phone, email, and web conferencing.</li> <li >Establish personal rapport with potential and existing customers to identify current and future service requirements, acting as a liaison between customers and Element Materials Technology.</li> <li >Process sales invoices, manage quoting, and provide status reports to clients.</li> <li >Handle requests for information, such as shipping and delivery dates, when applicable.</li> <li >Utilize the Customer Relationship Management (CRM) tool to record activities, ensure accurate contact details, remove duplicates, add new information, and enter accurate call/visit logs.</li> <li >Achieve sales goals by converting and penetrating accounts.</li> <li >Work with various departments to resolve customer complaints.</li> </ul> <h3 >Qualifications and Skills</h3> <ul > <li >2-5 years of experience in a customer service or sales support role.</li> <li >Customer-focused, action-oriented, approachable, and patient.</li> <li >Ability to gain pricing and lead times from standard price lists.</li> <li >Strong communication skills for engaging with customers via phone, email, and web conferencing.</li> <li >Proficiency in using Customer Relationship Management (CRM) tools.</li> <li >Ability to build and maintain working knowledge of Element Materials Technology service offerings.</li> </ul> <h3 >Compliance and Adherence</h3> <p >The Customer Service Representative is expected to ensure compliance with all Element Materials Technology policies, including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and the employee handbook. Adherence to all applicable laws pertaining to safety, environment, and corporate governance is also required.</p>

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization.<br>Position: Customer Services Officer Location: Jeddah Advanced Desk Responsibilities:• Single-entry point for all customer care queries• Full case ownership throughout the entire lifecycle – no forwarding to other departments• Respond to customer calls, cases, and chats within SLA timelines• Handle complaints and shipment disruptions professionally and efficiently• Coordinate with internal teams to ensure timely resolution• Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)• Follow up on customer KPIs such as FCRR, TAT, and NPS• Conduct regular meetings with customers to drive continuous improvement• Identify and promote value-added services (VAS) such as Carrier Haulage or VGMStandard Desk:• Manage all cases based on FIFO (First In – First Out) principle• Promote and guide customers through the digital journey for a more efficient experience Special Desk:• Handle Direct Delivery and Breakbulk shipments• Execute and follow up on delivery processes• Manage tailored solutions for special cargo and commodities• Regularly meet with customers to review business needs• Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile:• 2-5 years of experience in Shipping & Logistics• Strong customer and vendor relationship management skills• Proven ability to drive change, innovation, and process improvement• Excellent communication, presentation, and decision-making skills• Team player with a proactive and professional attitude• Proficient in MS Office applications

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization.<br>Position: Customer Services Officer Location: Jeddah Advanced Desk Responsibilities:• Single-entry point for all customer care queries• Full case ownership throughout the entire lifecycle – no forwarding to other departments• Respond to customer calls, cases, and chats within SLA timelines• Handle complaints and shipment disruptions professionally and efficiently• Coordinate with internal teams to ensure timely resolution• Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)• Follow up on customer KPIs such as FCRR, TAT, and NPS• Conduct regular meetings with customers to drive continuous improvement• Identify and promote value-added services (VAS) such as Carrier Haulage or VGMStandard Desk:• Manage all cases based on FIFO (First In – First Out) principle• Promote and guide customers through the digital journey for a more efficient experience Special Desk:• Handle Direct Delivery and Breakbulk shipments• Execute and follow up on delivery processes• Manage tailored solutions for special cargo and commodities• Regularly meet with customers to review business needs• Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile:• 2-5 years of experience in Shipping & Logistics• Strong customer and vendor relationship management skills• Proven ability to drive change, innovation, and process improvement• Excellent communication, presentation, and decision-making skills• Team player with a proactive and professional attitude• Proficient in MS Office applications

<h3 >About SGS - Saudi Ground Services</h3> <p >SGS - Saudi Ground Services is a prominent provider of comprehensive ground handling services across various airports in Saudi Arabia. Dedicated to operational excellence and ensuring a seamless travel experience, SGS plays a critical role in supporting the aviation industry by delivering efficient and high-quality services to airlines and passengers.</p> <h3 >Role Overview: Customer Service Agent</h3> <p >SGS - Saudi Ground Services is seeking dedicated individuals to join its team as a <strong >Customer Service Agent</strong>. This <strong >full-time</strong> position is integral to maintaining high standards of passenger experience and operational efficiency within the aviation sector. The role is available in two key locations: <strong >Jeddah</strong> and <strong >Riyadh</strong>, offering an opportunity to contribute to a dynamic and fast-paced environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Serve as the primary point of contact for customers, providing assistance and accurate information regarding services.</li> <li >Handle customer inquiries, resolve issues, and address concerns in a professional and efficient manner.</li> <li >Process customer requests accurately and in accordance with established company procedures and guidelines.</li> <li >Maintain detailed and accurate records of all customer interactions and transactions.</li> <li >Collaborate effectively with internal teams to ensure seamless service delivery and overall customer satisfaction.</li> <li >Adhere to all company policies, safety regulations, and service standards at all times.</li> </ul> <h3 >Qualifications and Skills</h3> <ul > <li >High school diploma or an equivalent educational background.</li> <li >Demonstrated strong communication and interpersonal skills, both verbal and written.</li> <li >Ability to work effectively and maintain composure in a fast-paced and dynamic operational environment.</li> <li >Proficiency in using computer systems and relevant software applications for customer service tasks.</li> <li >A strong customer-focused approach with a commitment to delivering excellent service outcomes.</li> <li >Capability to handle challenging situations calmly and professionally.</li> </ul> <h3 >Work Details and Compensation</h3> <p >This is a <strong >full-time</strong> employment opportunity within SGS - Saudi Ground Services. Compensation for the Customer Service Agent role is structured on a <strong >Marne Hourly-Rate Basis</strong>. The position requires physical presence at one of the designated operational locations in either <strong >Jeddah</strong> or <strong >Riyadh</strong>.</p> <h3 >Application Information</h3> <p >Candidates who meet the outlined qualifications and are interested in contributing to the SGS - Saudi Ground Services team are encouraged to submit their application for consideration.</p>

<p>Purpose: Customer Service Representatives serve as the primary interface between customers and the company, providing assistance, resolving inquiries, and ensuring positive interaction experiences. Responsible for delivering exceptional customer service across various communication channels such as phone calls, inbound and outbound calls, email, and social media.</p><p>Responsibilities: Efficiently handle high volumes of incoming and outgoing calls promptly. Provide product or service details, troubleshooting support, and solutions to address customer requirements. Address and resolve customer issues, complaints, and requests promptly and effectively. Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines. Identify customer needs, clarify information, research each issue, and provide solutions or alternatives. Communicate effectively and professionally with customers to build rapport and trust. Practice active listening to understand customer needs and concerns, responding with empathy and understanding. Exhibit clear verbal and written communication skills when interacting with customers and colleagues. Aim to surpass customer expectations and ensure a positive experience at every interaction. Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success. Follow communication scripts when handling different topics. Achieve personal and team goals, both qualitative and quantitative. Validating and resolving customer complaints, ensuring closure both with customers and in our systems. Ensure alignment with Shaker Group's vision, mission, values, and strategic priorities, and compliance with its guidelines.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience and Requirements: Excellent verbal and written communication skills. Effective problem-solving and negotiation abilities. Excellent organizational and time management skills. Empathy towards customers' emotions and perspectives. Basic computer proficiency with word processing, email, and social media. Ability to work well under pressure and manage multiple priorities efficiently. Adhering to schedules and deadlines.</p>

<p>Purpose: Customer Service Representatives serve as the primary interface between customers and the company, providing assistance, resolving inquiries, and ensuring positive interaction experiences. Responsible for delivering exceptional customer service across various communication channels such as phone calls, inbound and outbound calls, email, and social media.</p><p>Responsibilities:</p><ul><li>Efficiently handle high volumes of incoming and outgoing calls promptly.</li><li>Provide product or service details, troubleshooting support, and solutions to address customer requirements.</li><li>Address and resolve customer issues, complaints, and requests promptly and effectively.</li><li>Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.</li><li>Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.</li><li>Communicate effectively and professionally with customers to build rapport and trust.</li><li>Practice active listening to understand customer needs and concerns, responding with empathy and understanding.</li><li>Exhibit clear verbal and written communication skills when interacting with customers and colleagues.</li><li>Aim to surpass customer expectations and ensure a positive experience at every interaction.</li><li>Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.</li><li>Follow communication scripts when handling different topics.</li><li>Achieve personal and team goals, both qualitative and quantitative.</li><li>Validating and resolving customer complaints, ensuring closure both with customers and in our systems.</li><li>Ensure alignment with Shaker Group's vision, mission, values, and strategic priorities, and compliance with its guidelines.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience and Requirements:</p><ul><li>Excellent verbal and written communication skills.</li><li>Effective problem-solving and negotiation abilities.</li><li>Excellent organizational and time management skills.</li><li>Empathy towards customers' emotions and perspectives.</li><li>Basic computer proficiency with word processing, email, and social media.</li><li>Ability to work well under pressure and manage multiple priorities efficiently.</li><li>Adhering to schedules and deadlines.</li></ul>

<div dir="rtl"><h3 >About Elegaci</h3> <p >Elegaci (إليجسي) is seeking a dedicated and experienced <strong >Customer Service Supervisor</strong> to join our team in Riyadh. This full-time position is crucial for maintaining our commitment to exceptional patient care and service quality within our operations in Riyadh.</p> <h3 >The Role</h3> <p >The Customer Service Supervisor will lead and manage the customer service team, ensuring the delivery of an excellent patient experience. This role involves overseeing daily operations, monitoring team performance, and implementing strategies to continuously improve service quality and patient satisfaction across all interactions.</p> <h3 >Key Responsibilities</h3> <ul > <li >Supervise and provide ongoing support to the customer service team.</li> <li >Monitor staff performance, conduct regular reviews, and provide coaching for development.</li> <li >Ensure strict compliance with established customer service standards and company policies.</li> <li >Handle and resolve escalated patient complaints and complex issues promptly and effectively.</li> <li >Prepare comprehensive customer service reports and analyze performance metrics.</li> <li >Coordinate closely with various clinic departments to enhance overall patient satisfaction.</li> <li >Develop efficient work schedules and assign daily tasks to team members.</li> <li >Conduct training for new customer service employees to ensure readiness and adherence to protocols.</li> <li >Monitor appointment management processes and optimize patient flow within the facility.</li> <li >Recommend and implement process improvements to continuously enhance service quality.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this position should possess <strong >5 to 10 years of relevant experience</strong> in customer service supervision, preferably within a healthcare or patient-focused environment. Strong leadership, communication, and problem-solving skills are essential for success in this role, enabling effective team management and conflict resolution.</p> <h3 >Work Setting</h3> <p >This is a full-time position based in <strong >Riyadh</strong>, Saudi Arabia. The supervisor will work within a dynamic environment, leading a dedicated team focused on delivering high-quality patient interactions and ensuring operational excellence in customer service.</p> <h3 >Application Information</h3> <p >Interested candidates are invited to submit their applications for this opportunity. Salary details will be discussed confidentially during the interview process.</p></div>

<p><b>Key responsibilities&nbsp;</b></p><p><br></p><p>Communication with customers in written and via phone with defined SLA (response time) and quality standards Keeping records of customer s interaction and contacts Researching required information using internal systems and resources Communication and coordination with CS Team members, internal departments, and GB offices Following-up in customer inquiries not immediately resolved Identifying and escalating priority issues Recommending process improvements Duties and responsibilities can be changed after arrangement Principal accountably Providing customers with correct and complete information Ensuring maintaining of KPIs and SLAs Ensuring the contact logging software is correctly used to allow reports and analysis Maintaining internal rules</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Secondary education degree or University degree (Bc/MA)</p><p>Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)</p><p>Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)</p><p>PC literate with experience with MS Office</p><p>Good communication skills</p><h2>Key competencies</h2><p>Previous experience in Customer Service is an advantage (international environment is a significant advantage)</p><p>Customer oriented</p><p>Attention to detail and accuracy</p><p>Enjoys a fast paced, ever-changing environment</p><p>Team player</p><p>Good analytical skills, focused on problem solving</p><p>Ability to handle stress</p><p>Multi-tasking</p><p>Experience with Salesforce</p>

<p>The Customer Service Agent ensures a positive, customer-first experience by handling calls efficiently, optimizing revenue, and addressing concerns professionally. Responsibilities include communicating flyadeal policies, accurate data entry, resolving complaints, and supporting flight disruption management. Agents maintain product knowledge, meet performance targets, and enhance the overall customer journey.</p><p>Key Responsibilities:</p><ul><li>Contribute to a positive Customer First environment within the CEC.</li><li>Achieve Productivity, Care and Revenue targets.</li><li>Handle all inbound calls without delay, optimizing revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner.</li><li>Escalate issues to management for further review immediately when required.</li><li>Engage with Customers using flyadeal voice, identify opportunities to surprise and delight.</li><li>Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs.</li><li>Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times.</li><li>Ensure all data entered into flyadeal systems is accurate and within established guidelines.</li><li>Support Team Leaders as required with flight disruption actions and system admin (incl. Queue Management and Cancelled Flight processing).</li><li>Monitor Customer feedback and operational issues, escalating recurring issues without delay.</li><li>Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree or High School Customer Service and calls handling</p>

<h3 >About Baraya Extended Care</h3> <p >Baraya Extended Care is seeking a dedicated <strong >Customer Service Specialist</strong> to join our team in Jeddah, Makkah, Saudi Arabia. This full-time role is crucial for ensuring a welcoming and efficient environment for patients, visitors, and staff, serving as the primary point of contact within our facility.</p> <h3 >The Role</h3> <p >As a Customer Service Specialist, you will play a vital role in creating a positive first impression for all individuals interacting with Baraya Extended Care. Your responsibilities will encompass managing front desk operations, efficiently handling inquiries, coordinating appointments, and supporting the smooth daily flow of hospital operations, all while upholding excellent customer service standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Greet and welcome patients, visitors, and staff in a professional and friendly manner.</li> <li >Answer and accurately direct phone calls, emails, and inquiries promptly.</li> <li >Register patients, verify necessary information, and coordinate appointments as required.</li> <li >Maintain the organization and cleanliness of the front desk and reception area to ensure a professional appearance.</li> <li >Direct visitors to the appropriate departments and provide general hospital information.</li> <li >Coordinate effectively with clinical and administrative departments to ensure seamless patient flow.</li> <li >Perform basic administrative tasks, including filing, data entry, and document management.</li> <li >Adhere strictly to hospital policies regarding confidentiality, patient privacy, and customer service.</li> <li >Report any issues, complaints, or unusual incidents to the relevant department for resolution.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >0-1 years of experience in a customer service or administrative role.</li> <li >Demonstrated ability to maintain a professional and friendly demeanor.</li> <li >Strong organizational skills and attention to detail.</li> <li >Excellent communication and interpersonal skills.</li> <li >Commitment to upholding high standards of customer service and patient confidentiality.</li> </ul> <h3 >Work Location</h3> <p >This full-time position is based in Jeddah, Makkah, Saudi Arabia, within a healthcare environment focused on patient care and operational excellence.</p> <h3 >Application Information</h3> <p >We invite qualified candidates to apply for this role to contribute to our patient-focused environment.</p>

<p>The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring the delivery of high-quality service, achieving customer satisfaction, monitoring team performance, and ensuring compliance with company policies, procedures, and service standards.</p><p><b>Key Responsibilities</b></p><ul><li>Supervise the daily activities of the customer service team and assign tasks effectively.</li><li>Monitor and evaluate team performance using Key Performance Indicators (KPIs).</li><li>Train, coach, and develop customer service representatives to enhance their skills and performance.</li><li>Handle escalated customer complaints and ensure timely and effective resolution.</li><li>Ensure compliance with company policies, procedures, and customer service standards.</li><li>Prepare and submit regular performance and operational reports to management.</li><li>Provide ongoing feedback and performance coaching to team members.</li><li>Coordinate with other departments to resolve customer issues and improve the customer experience.</li><li>Manage staff schedules, attendance, and leave to maintain adequate service coverage.</li><li>Identify opportunities for process improvements and implement best practices to enhance service quality.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Customer Satisfaction Score (CSAT)</li><li>First Contact Resolution (FCR)</li><li>Service Level Agreement (SLA) Compliance</li><li>Average Response and Resolution Time</li><li>Quality Assurance (QA) Scores</li><li>Team Productivity and Performance Achievement</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will assist customers by answering inquiries, resolving complaints, processing orders, and providing information about products and services. The goal is to ensure excellent customer satisfaction and maintain positive customer relationships. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues in a timely and professional manner. Process orders, returns, refunds, and exchanges. Maintain customer records and update account information. Escalate complex issues to the appropriate department when necessary. Follow up with customers to ensure issue resolution and satisfaction. Meet individual and team performance metrics. Maintain knowledge of company products, services, and promotions. Collaborate with internal teams to improve customer experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, or related role preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in Microsoft Office and customer service software/CRM systems.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.</li><li>Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.</li><li>Assist customers with account information, product or service questions, billing inquiries, and general support requests.</li><li>Escalate complex issues to the appropriate departments when necessary.</li><li>Conduct follow-up communications to ensure successful issue resolution.</li><li>Maintain a positive and professional customer experience throughout every interaction.</li></ul><p>Administrative Duties</p><ul><li>Maintain and update customer records within the company's CRM and internal databases.</li><li>Process customer documentation, service requests, and administrative forms accurately.</li><li>Schedule meetings, appointments, and follow-up calls when required.</li><li>Prepare reports on customer service performance and administrative activities.</li><li>Assist with onboarding documentation for new clients.</li><li>Organize digital files, maintain records, and ensure data accuracy.</li><li>Support internal teams with administrative coordination and documentation.</li><li>Monitor shared inboxes and distribute inquiries to the appropriate departments.</li></ul><p>Collaboration &amp; Operations</p><ul><li>Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently.</li><li>Recommend process improvements to enhance customer satisfaction and operational efficiency.</li><li>Help maintain internal knowledge bases and standard operating procedures.</li><li>Participate in team meetings and training sessions.</li></ul><p>What We Offer</p><ul><li>Competitive salary.</li><li>Fully remote work environment.</li><li>Flexible scheduling options.</li><li>Paid time off and company-recognized holidays.</li><li>Career growth and professional development opportunities.</li><li>Ongoing training and mentorship.</li><li>Collaborative, supportive, and inclusive company culture.</li><li>Performance recognition and advancement opportunities.</li><li>Access to modern technology and remote work resources.</li></ul><p>Why Join PulseMedia?</p><p>At PulseMedia, we value people who are passionate about delivering exceptional customer experiences while maintaining operational excellence. You'll become part of a collaborative team where your ideas are valued, your growth is encouraged, and your contributions make a meaningful impact on our customers and the company's continued success.</p><p>How to Apply</p><p>Interested candidates should submit their resume along with a brief cover letter highlighting their customer service and administrative experience. We welcome applicants from diverse backgrounds and are committed to fostering an inclusive workplace where everyone has the opportunity to succeed. Join PulseMedia and help us create exceptional customer experiences while supporting efficient business operations from anywhere in the world.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li></ul><p>Technical Skills</p><ul><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.</p><p>Key Responsibilities</p><ul><li>Customer Support<ul><li>Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.</li><li>Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.</li><li>Assist customers with account information, product or service questions, billing inquiries, and general support requests.</li><li>Escalate complex issues to the appropriate departments when necessary.</li><li>Conduct follow-up communications to ensure successful issue resolution.</li><li>Maintain a positive and professional customer experience throughout every interaction.</li></ul></li><li>Administrative Duties<ul><li>Maintain and update customer records within the company's CRM and internal databases.</li><li>Process customer documentation, service requests, and administrative forms accurately.</li><li>Schedule meetings, appointments, and follow-up calls when required.</li><li>Prepare reports on customer service performance and administrative activities.</li><li>Assist with onboarding documentation for new clients.</li><li>Organize digital files, maintain records, and ensure data accuracy.</li><li>Support internal teams with administrative coordination and documentation.</li><li>Monitor shared inboxes and distribute inquiries to the appropriate departments.</li></ul></li><li>Collaboration &amp; Operations<ul><li>Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently.</li><li>Recommend process improvements to enhance customer satisfaction and operational efficiency.</li><li>Help maintain internal knowledge bases and standard operating procedures.</li><li>Participate in team meetings and training sessions.</li></ul></li></ul><p>Qualifications</p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li></ul><p>Technical Skills</p><ul><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p>What We Offer</p><ul><li>Competitive salary.</li><li>Fully remote work environment.</li><li>Flexible scheduling options.</li><li>Paid time off and company-recognized holidays.</li><li>Career growth and professional development opportunities.</li><li>Ongoing training and mentorship.</li><li>Collaborative, supportive, and inclusive company culture.</li><li>Performance recognition and advancement opportunities.</li><li>Access to modern technology and remote work resources.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li></ul><p>Technical Skills</p><ul><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p></p></section>

<h3 >About the Role</h3> <p >ProForceHR is seeking a <strong >Junior Customer Service Representative</strong> to join our team in 'Asir, Saudi Arabia. This is a full-time, remote position designed for individuals with 0-1 years of experience. In this role, you will be responsible for delivering exceptional customer experiences and building lasting relationships by providing timely, professional, and effective support across various communication channels.</p> <h3 >Company Values and Impact</h3> <p >Our organization operates on the core values of integrity, service excellence, and a commitment to helping others. As a Junior Customer Service Representative, you will contribute to maintaining high standards of customer care, resolving inquiries with accuracy and empathy, and strengthening our reputation for outstanding service. Your communication skills and customer-centric approach will directly contribute to customer loyalty and overall business success.</p> <h3 >Key Responsibilities</h3> <ul > <li >Respond to customer inquiries via phone, email, and chat channels.</li> <li >Provide accurate information about products and services.</li> <li >Troubleshoot technical issues and guide customers through solutions.</li> <li >Process orders, returns, and exchanges efficiently.</li> <li >Maintain detailed records of customer interactions in CRM systems.</li> <li >Escalate complex issues to appropriate departments.</li> <li >Follow up on open cases to ensure resolution.</li> <li >Identify opportunities to enhance customer satisfaction.</li> <li >Educate customers on product features and best practices.</li> <li >Handle complaints with empathy and professionalism.</li> <li >Meet quality and productivity standards.</li> <li >Participate in ongoing training and coaching sessions.</li> <li >Collaborate with team members through virtual platforms.</li> <li >Stay updated on product changes and company policies.</li> <li >Contribute feedback for service improvements.</li> <li >Represent the company brand positively in all interactions.</li> </ul> <h3 >Candidate Requirements</h3> <ul > <li >0-1 years of experience; prior customer service or call center experience is preferred.</li> <li >Strong active listening and empathy skills.</li> <li >Ability to remain calm under pressure.</li> <li >Technical aptitude for learning software systems.</li> <li >Typing proficiency for efficient documentation.</li> <li >Problem-solving mindset.</li> <li >Patience and positive attitude.</li> <li >Reliable and punctual work ethic.</li> <li >Adaptability to policy changes.</li> <li >Commitment to quality service delivery.</li> <li >Multilingual abilities are highly valued for our international customer base.</li> </ul> <h3 >Work Environment</h3> <p >This is a remote, full-time position. You will work independently while collaborating with team members through virtual platforms to achieve shared goals and maintain high standards of customer support.</p> <h3 >Application Process</h3> <p >Interested candidates are encouraged to apply. We look forward to reviewing your qualifications.</p>

<h3 >Junior Customer Service Representative at Re Lytics Hires</h3> <p >Re Lytics Hires is seeking a <strong >Junior Customer Service Representative</strong> to join our team in 'Asir, Saudi Arabia. This full-time remote position is designed for individuals with 0-1 years of experience who are committed to delivering high-quality customer support.</p> <h3 >Role Overview and Company Commitment</h3> <p >This role is central to our organization's commitment to delivering exceptional customer experiences and building lasting relationships with customers globally. The successful candidate will play a key part in ensuring customer satisfaction by providing timely, professional, and effective support across various communication channels. Our company operates on core values of integrity, service excellence, and a genuine dedication to assisting others.</p> <h3 >Primary Responsibilities</h3> <ul > <li >Respond to customer inquiries via phone, email, and chat channels.</li> <li >Provide accurate information about products and services.</li> <li >Troubleshoot technical issues and guide customers through solutions.</li> <li >Process orders, returns, and exchanges efficiently.</li> <li >Maintain detailed records of customer interactions in CRM systems.</li> <li >Escalate complex issues to appropriate departments and follow up on open cases to ensure resolution.</li> <li >Identify opportunities to enhance customer satisfaction and educate customers on product features and best practices.</li> <li >Handle complaints with empathy and professionalism.</li> <li >Meet quality and productivity standards.</li> <li >Participate in ongoing training and coaching sessions.</li> <li >Collaborate with team members through virtual platforms.</li> <li >Stay updated on product changes and company policies.</li> <li >Contribute feedback for service improvements and represent the company brand positively in all interactions.</li> </ul> <h3 >Required Experience and Skills</h3> <p >Candidates should possess <strong >0-1 years of experience</strong> in a customer service role or a related field. Strong communication skills and a customer-centric approach are essential, as these directly impact customer loyalty and business success. The ability to troubleshoot issues, manage records, and collaborate effectively within a virtual team environment is also required.</p> <h3 >Work Environment and Professional Development</h3> <p >This is a <strong >full-time remote position</strong>, requiring effective collaboration with team members through virtual platforms. The role involves participation in ongoing training and coaching sessions to maintain high standards of service. Employees are expected to stay updated on product changes and company policies, contributing feedback for continuous service improvements.</p> <h3 >Application Information</h3> <p >Interested candidates are invited to apply for this opportunity to contribute to a team focused on positive customer experiences and business success.</p>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث شركة رؤى المستقبل الطبية عن <strong >أخصائي خدمة عملاء</strong> للانضمام إلى فريقها في خميس مشيط، عسير. يركز هذا الدور بدوام كامل على تطوير وتحسين جودة ومهنية أنظمة خدمة العملاء، وضمان رضا العملاء من خلال تحليل الأداء وتحديد نقاط التحسين.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >إجراء الدراسات والتحاليل المتخصصة لوضع وتحديد مؤشرات الأداء الرئيسية ومعايير الجودة في خدمة العملاء، بالتنسيق مع إدارة الجودة، ومتابعتها لضمان سير العمل بكفاءة.</li> <li >المشاركة في وضع وتحديث إجراءات وأدلة خدمة العملاء، بما في ذلك تفاصيل الاتصال بهم واستلام طلباتهم واستفساراتهم والرد عليها بفعالية ومهنية، والتنسيق مع الإدارات المعنية.</li> <li >تطوير برامج ومبادرات تهدف إلى تجاوز توقعات واحتياجات المتعاملين من حيث جودة ومهنية أنظمة خدمة العملاء، لبناء نموذج متكامل لخدمة العملاء.</li> <li >تحليل المعلومات والبيانات لتحديد نقاط القوة والضعف في أنظمة خدمة العملاء، وتحليل نتائج تقييم رضا العملاء، وتحديد الأنماط المتكررة للشكاوى والثغرات، ووضع خطط لمعالجتها.</li> <li >إعداد الوثائق والتقارير المتخصصة المتعلقة بخدمة العملاء، وتقديم التوصيات والحلول المناسبة، وعرضها وحفظها في قاعدة البيانات المخصصة وفقاً للسياسات والإجراءات المعتمدة.</li> </ul> <h3 >المؤهلات والخبرات</h3> <ul > <li >خبرة تتراوح بين 0-1 سنة في مجال خدمة العملاء أو مجال ذي صلة.</li> <li >القدرة على وضع وتحديد مؤشرات ومعايير الأداء والجودة.</li> <li >مهارات تحليلية قوية لتحديد نقاط القوة والضعف وتحليل رضا العملاء.</li> </ul> <h3 >المهارات المطلوبة</h3> <ul > <li >مهارات تواصل ممتازة كتابياً وشفوياً.</li> <li >القدرة على إعداد الوثائق والتقارير المتخصصة.</li> <li >الاهتمام بالتفاصيل والدقة في العمل.</li> <li >القدرة على العمل ضمن فريق والتنسيق مع الإدارات المختلفة.</li> </ul> <h3 >بيئة العمل</h3> <p >هذه الوظيفة بدوام كامل في مدينة خميس مشيط، عسير، ضمن بيئة عمل داعمة تهدف إلى تقديم أفضل مستويات خدمة العملاء في القطاع الطبي.</p> <h3 >معلومات إضافية</h3> <p >الراتب لهذه الوظيفة غير معلن وسيتم تحديده بناءً على المؤهلات والخبرة.</p></div>