About SGS - Saudi Ground Services

SGS - Saudi Ground Services is a prominent provider of comprehensive ground handling services across various airports in Saudi Arabia. Dedicated to operational excellence and ensuring a seamless travel experience, SGS plays a critical role in supporting the aviation industry by delivering efficient and high-quality services to airlines and passengers.

Role Overview: Customer Service Agent

SGS - Saudi Ground Services is seeking dedicated individuals to join its team as a Customer Service Agent. This full-time position is integral to maintaining high standards of passenger experience and operational efficiency within the aviation sector. The role is available in two key locations: Jeddah and Riyadh, offering an opportunity to contribute to a dynamic and fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for customers, providing assistance and accurate information regarding services.
• Handle customer inquiries, resolve issues, and address concerns in a professional and efficient manner.
• Process customer requests accurately and in accordance with established company procedures and guidelines.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Collaborate effectively with internal teams to ensure seamless service delivery and overall customer satisfaction.
• Adhere to all company policies, safety regulations, and service standards at all times.

Qualifications and Skills

• High school diploma or an equivalent educational background.
• Demonstrated strong communication and interpersonal skills, both verbal and written.
• Ability to work effectively and maintain composure in a fast-paced and dynamic operational environment.
• Proficiency in using computer systems and relevant software applications for customer service tasks.
• A strong customer-focused approach with a commitment to delivering excellent service outcomes.
• Capability to handle challenging situations calmly and professionally.

Work Details and Compensation

This is a full-time employment opportunity within SGS - Saudi Ground Services. Compensation for the Customer Service Agent role is structured on a Marne Hourly-Rate Basis. The position requires physical presence at one of the designated operational locations in either Jeddah or Riyadh.

Application Information

Candidates who meet the outlined qualifications and are interested in contributing to the SGS - Saudi Ground Services team are encouraged to submit their application for consideration.