وظائف خدمة عملاء - الرياض السعودية

<h3>Job Description</h3><p>We are looking for a <strong>Customer Service Representative</strong> to join our team and deliver exceptional support to clients. The ideal candidate will have strong communication skills, the ability to resolve customer inquiries efficiently, and experience working with multiple customer service channels.</p><p>As part of our team, you will contribute to maintaining high customer satisfaction while supporting the company's operations across the financial services, investment, real estate, and contracting sectors.</p><h3>Key Responsibilities</h3><ul><li>Provide customer support via phone, email, chat, and electronic systems.</li><li>Respond to customer inquiries and resolve issues in a timely and professional manner.</li><li>Analyze customer requests and provide appropriate solutions.</li><li>Record and document customer interactions accurately in the company's database.</li><li>Collaborate with internal teams to resolve customer issues efficiently.</li><li>Assist customers in using the company's products and services.</li><li>Build and maintain strong customer relationships through professional communication.</li><li>Prepare reports and monitor customer service performance when required.</li><li>Support the onboarding and guidance of new team members.</li><li>Provide feedback and recommendations to improve customer service processes.</li></ul><h3>Requirements</h3><ul><li>Minimum of <strong>3 years</strong> of experience in customer service.</li><li>Strong communication and interpersonal skills.</li><li>Ability to interact with customers through various electronic systems and communication channels.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree or Higher Diploma.</li></ul><h3>Benefits</h3><ul><li>Fixed salary.</li><li>Performance-based bonuses.</li><li>Work arrangement (remote or office) to be determined after the personal interview based on business needs.</li></ul><h3>Preferred Candidate</h3><ul><li><strong>Career Level:</strong> Mid Career</li><li><strong>Years of Experience:</strong> 1–6 Years</li><li><strong>Residence Location:</strong> Saudi Arabia</li><li><strong>Nationality:</strong> Saudi Arabia</li><li><strong>Degree:</strong> Bachelor's Degree / Higher Diploma</li><li><strong>Gender:</strong> Female Preferred</li></ul><p>&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role: We are seeking an enthusiastic, customer-centric, and motivated Fresh Graduate to join our Riyadh workshop team as a Junior Service Advisor . In this role, you will be the vital link between our customers and our technical team. You will be trained to manage the entire customer service journey from receiving the vehicle and understanding the customer's needs to explaining technical repairs and ensuring a seamless delivery. This is an excellent entry-level opportunity for a Saudi national graduate looking to kickstart a rewarding career in automotive operations and service management. Key Responsibilities (What you will learn and do): Customer Reception: Warmly greet customers upon arrival at the workshop, creating a professional and welcoming first impression. Service Consultation: Listen to customer concerns regarding their vehicles, accurately document symptoms, and open official job cards on the system. Internal Liaison: Act as the primary bridge between the customer and the workshop technicians, communicating vehicle issues clearly to ensure accurate diagnosis. Cost Estimation &amp; Approvals: Present repair estimates, explain the scope of work (SOPs), and obtain explicit customer approvals before any service begins. Status Updates (SLA Management): Proactively contact customers via phone or WhatsApp to provide progress updates, ensuring vehicle delivery meets our promised timelines. Quality &amp; Delivery Check: Ensure the vehicle is clean and fully inspected before handing it back to the customer. Explain the invoice and the work performed clearly during vehicle delivery. Customer Retention: Resolve minor customer complaints professionally and follow up post-service to gauge satisfaction and build long-term trust.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Bachelor s Degree or Diploma in Mechanical Engineering, Automotive Technology, Business Administration, Marketing, or a related field. Experience: No prior experience required (Fresh Graduates are highly encouraged to apply) . Any internship or cooperative training ($COOP$) in customer service or the automotive sector is a plus. Language Skills: Fluent in Arabic (spoken and written); good command of English is highly desirable. Technical Affinity: A genuine passion for cars and an eagerness to learn automotive technical basics. Soft Skills: * Exceptional communication, active listening, and interpersonal skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Service Engineer, you will provide cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools.</p><p>To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products.</p><p>To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.</p><p>Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.</p><p>Optimize the stock inventory, rotation, and balance this against return to fit (RTF) visits.</p><p>Signal commercial opportunities to the sales and Marketing department by using OnSite-InSight .</p><p>Make contributions to the ongoing development of the team and overall service performance.</p><p>Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.</p><p>Liaise and report back to relevant account manager on customer issues.</p><p>Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.</p><p>Look for opportunities to develop other areas of the client s business and liaise with the account manager accordingly.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Engineering Degree or Diploma (electronics, mechanics, and software)</h2><h2>Relevant experience in the service industry</h2><h2>Experience in understanding and following health and safety guidelines</h2><h2>Demonstrates a high technical aptitude with excellent fault-finding skills</h2><h2>Good customer handling and communication skills.</h2><h2>Able to give customer instruction.</h2><h2>Team player that focuses on optimizing the team output</h2><h2>Good commercial insight and business acumen</h2><h2>Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)</h2><h2>Current GCC driving license</h2><h2>Competencies required:</h2><ul><li>Able to work on own initiative and in a team environment.</li><li>The ability to think outside the box for when solving problems</li><li>A high level of accuracy to provide relevant/timely information</li><li>The ability to get good results whilst working under pressure</li><li>Diplomacy and good communication skills</li></ul><h2>KPIs set but not limited to</h2><ul><li>First time fix (FTF)</li><li>Recall ratio (a call that is re-attended within 10 days of resolution)</li><li>Stock accuracy to be 100%</li><li>Resolution time (time between logging the call and closing/resolve the issue)</li><li>Number of satisfaction surveys received in a quarter (to be set by local service manager)</li><li>Customer satisfaction (scaled on all engineers not per individual)</li></ul><p>*the above the core KPIs and there maybe others based on business requirements</p><p>Canon Core Behaviors</p><ul><li>Drive for results</li><li>Customer Focus</li><li>Ownership and Accountability</li><li>Team Player</li><li>Courage and Conviction</li><li>People Orientated</li><li>Caring for self and others</li></ul><p></p></section>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث شركة الحياة الصحية الطبي عن <strong >أخصائي خدمة عملاء</strong> للانضمام إلى فريقها في مدينة الرياض. يمثل هذا الدور فرصة للمتخصصين في مجال خدمة العملاء للعمل بدوام كامل والمساهمة في تطوير وتحسين تجربة العملاء ضمن بيئة عمل ديناميكية.</p> <h3 >الهدف من الدور</h3> <p >يهدف هذا الدور إلى وضع وتحديد مؤشرات ومعايير الأداء والجودة في خدمة العملاء. يشمل ذلك المشاركة الفعالة في وضع وتحديث إجراءات وأدلة خدمة العملاء، وتطوير برامج لتعظيم جودة ومهنية أنظمة خدمة العملاء. كما يركز على تحديد نقاط القوة والضعف في أنظمة خدمة العملاء ورضاهم، وإعداد وعرض وحفظ الوثائق والتقارير المتخصصة في هذا المجال.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >إجراء الدراسات والتحاليل المتخصصة لوضع وتحديد مؤشرات الأداء الرئيسية ومعايير الأداء والجودة في خدمة العملاء، بالتنسيق مع إدارة الجودة وضمان المتابعة المستمرة لسير العمل.</li> <li >المشاركة في وضع وتحديث إجراءات وأدلة خدمة العملاء، بما في ذلك تفاصيل الاتصال بهم واستلام والرد على طلباتهم واستفساراتهم بفعالية وكفاءة ومهنية، والتنسيق مع الإدارات المعنية.</li> <li >تطوير برامج ومبادرات لضمان تحقيق ما يفوق توقعات واحتياجات المتعاملين من حيث جودة ومهنية أنظمة خدمة العملاء، بهدف بناء نموذج متكامل لخدمة العملاء.</li> <li >تحليل المعلومات والبيانات لتحديد نقاط القوة والضعف في أنظمة خدمة العملاء، وتحليل نتائج تقييم رضا العملاء، وتحديد الأنماط التكرارية للشكاوى والثغرات، ووضع الخطط لمعالجتها.</li> <li >إعداد الوثائق والتقارير المتخصصة المتعلقة بخدمة العملاء، وتقديم التوصيات والحلول المناسبة، وعرضها وتوضيحها وحفظها في قاعدة البيانات الخاصة بها وفقاً للسياسات والإجراءات المعتمدة.</li> </ul> <h3 >المؤهلات والخبرات المطلوبة</h3> <ul > <li >خبرة عملية تتراوح من <strong >0 إلى 1 سنة</strong> في مجال خدمة العملاء أو مجال ذي صلة.</li> </ul> <h3 >المهارات والكفاءات</h3> <ul > <li >مهارات تحليلية قوية للبيانات والقدرة على تحديد مؤشرات الأداء.</li> <li >القدرة على إعداد التقارير والوثائق المتخصصة وعرضها بوضوح.</li> <li >مهارات تواصل ممتازة للتعامل مع العملاء والإدارات المختلفة.</li> <li >القدرة على تطوير المبادرات والبرامج لتحسين جودة الخدمة.</li> <li >الاهتمام بالتفاصيل والتركيز على تحقيق معايير الجودة ورضا العملاء.</li> </ul> <h3 >بيئة العمل</h3> <p >هذه الوظيفة بدوام كامل ومقرها في مدينة الرياض، وتتطلب التزاماً بالعمل ضمن فريق يسعى لتقديم أفضل مستويات خدمة العملاء وتحقيق التميز في الأداء.</p></div>

<h3>Job Description</h3><h4>Position Overview</h4><p>The <strong>Customer Service and Admissions Officer</strong> is responsible for providing educational consultation, managing student inquiries across multiple communication channels, and converting inquiries into confirmed registrations. The role also involves coordinating with international institutions and ensuring a smooth admission process while delivering an exceptional client experience.</p><h3>Key Responsibilities</h3><ul><li>Respond to student and parent inquiries via WhatsApp, phone calls, and email.</li><li>Provide accurate information about language programs, educational institutions, and international universities.</li><li>Assist students in selecting the most suitable country, institution, or university based on their needs.</li><li>Follow up with prospective students and convert inquiries into confirmed registrations.</li><li>Coordinate with international partners and institutions to complete admission procedures.</li><li>Monitor accommodation, airport reception, and pre-departure arrangements.</li><li>Update client records and maintain professional communication.</li><li>Achieve monthly admissions targets while ensuring excellent customer service.</li></ul><h3>Working Hours</h3><ul><li><strong>Sunday to Thursday</strong></li><li><strong>9:00 AM – 6:00 PM</strong></li><li><strong>Remote</strong></li></ul><h3>Benefits</h3><ul><li>Fully remote work.</li><li>Basic salary plus bonuses and admission incentives.</li><li>Flexible working environment.</li><li>Career growth and professional development opportunities.</li><li>Opportunity to work within the international education sector and collaborate with accredited institutions and universities.</li></ul><h3>Skills</h3><h4>Required Skills</h4><ul><li>Previous experience in customer service or admissions, preferably in the education abroad or training sector.</li><li>Strong communication, persuasion, and relationship-building skills.</li><li>Proficiency in WhatsApp, email, and Microsoft Office applications.</li><li>Ability to work remotely and manage time effectively.</li><li>Strong follow-up skills and attention to detail.</li><li>Good command of English is an advantage.</li><li>Ability to work under pressure and achieve targets.</li></ul><h3>Preferred Candidate</h3><ul><li><strong>Career Level:</strong> Student / Internship</li><li><strong>Years of Experience:</strong> 1+ Years</li><li><strong>Degree:</strong> High School or Equivalent</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Saudi Arabia customers in Arabic by answering their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work 9 hours per shift and your work week is minimum40 hours, . In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What qualifications do we need from you? Minimum age: 18 years old Be a Saudi national Minimum qualification of a high school degree - Passed Strong communication skills in [Insert language] (both written and oral fluency) [add specific level requested for language roles] Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)</p><p>What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span >1-3 years experience</span></div><div><span >Competitive salary</span></div><div><span >Available</span></div><div><span >We are seeking a friendly and professional Customer Service Representative to provide excellent support to our clients and handle inquiries about our HVAC services.</span></div><div><span ><br></span></div><div><span >Key Responsibilities:</span></div><div><span >Handle customer inquiries</span></div><div><span >Schedule service appointments</span></div><div><span >Process service requests</span></div><div><span >Maintain customer records</span></div><div><span >Requirements:</span></div><div><span >Excellent communication skills</span></div><div><span >Customer service experience</span></div><div><span >Computer literacy</span></div><div><span >Bilingual (Arabic/English) preferred</span></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p>تعلن مؤسسة سنام عن توفر فرصة وظيفية بمسمى موظفة خدمة عملاء للعمل بنظام حضوري وعن بُعد، وفق التفاصيل التالية:</p><p><br></p><p>المهام الوظيفية:</p><p>- الرد على الرقم الموحد واستقبال استفسارات العملاء.</p><p>- معالجة طلبات التبديل والاسترجاع.</p><p>- المساعدة في حل المشكلات المتعلقة بالطلبات.</p><p>- التواجد في مقرات المدارس خلال مواسم العمل لخدمة أولياء الأمور واستلام طلبات التبديل أو الاسترجاع ومتابعتها.</p><p><br></p></div> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><div dir="rtl"><p>المتطلبات:</p><p>• مهارات تواصل وخدمة عملاء ممتازة.</p><p>• مهارة الرد على المكالمات واستفسارات العملاء باحترافية.</p><p>• القدرة على التنظيم وتحمل ضغط العمل.</p><p>• سرعة التعلم والتعامل مع الأنظمة أو برامج الطلبات.</p><p><br></p></div></div>

<p>تعلن إحدى شركات مدينة الرياض عن توفر شاغر بمسمى أخصائية مبيعات وخدمة عملاء في معرض&nbsp;</p><p>نبذة عن الشركة</p><p>شركتنا رائدة في مجال الصناعة، متخصصة في تصنيع الأبواب ومواد الديكور</p><p>&nbsp;</p><p>الشروط:</p><p>سعودية الجنسية</p><p>خبرة عملية في نفس المجال</p><p>&nbsp;</p><p>مكان العمل سيكون في إحدى معارض الشركة في الرياض</p><p>&nbsp;</p>

<h3 >About the F&amp;B Service Expert Role</h3> <p >Four Points by Sheraton in Riyadh is seeking a dedicated F&amp;B Service Expert to join our team. This full-time role is centered on creating memorable and unique dining experiences for our guests, with food and beverages playing a central part. The F&amp;B Service Expert is expected to be proactive in delivering a wide range of services to ensure guests thoroughly enjoy their meals. This position is suitable for candidates with 0-1 year of experience in a relevant service environment.</p> <h3 >Core Responsibilities</h3> <p >The primary responsibilities of the F&amp;B Service Expert include:</p> <ul > <li >Setting tables in accordance with established service standards.</li> <li >Communicating effectively and efficiently with the kitchen team.</li> <li >Interacting with and serving guests in a professional and courteous manner.</li> <li >Maintaining cleanliness of work areas and all service supplies.</li> <li >Ensuring that all guest transactions contribute positively to the overall dining experience.</li> </ul> <h3 >Workplace Standards and Professional Conduct</h3> <p >Success in this role requires a commitment to maintaining a professional and safe work environment. This involves:</p> <ul > <li >Actively contributing to the creation and maintenance of a safe workplace.</li> <li >Adhering strictly to all company policies and operational procedures.</li> <li >Upholding high quality standards in all aspects of service delivery.</li> <li >Ensuring uniform, personal appearance, and all communications consistently reflect professionalism.</li> </ul> <h3 >Physical Demands of the Role</h3> <p >The F&amp;B Service Expert position involves various physical activities, including:</p> <ul > <li >Standing, sitting, or walking for extended periods.</li> <li >Moving across sloping, uneven, or potentially slippery surfaces.</li> <li >Reading and visually verifying menu information and other service details.</li> <li >Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance, and up to 50 pounds with assistance.</li> <li >Reaching overhead and below the knees, including bending, twisting, pulling, and stooping as required.</li> <li >Performing other reasonable job duties as requested by management.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >High school diploma or *** equivalent.</li> <li >0-1 year of experience in food and beverage service is required.</li> </ul> <h3 >Join Our Team</h3> <p >We invite qualified candidates to apply and contribute to delivering exceptional guest experiences at Four Points by Sheraton in Riyadh.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<b>Position Summary:</b><br>Our client is seeking a technical expert with deep understanding and practical experience in the Model as a Service (MaaS) field for the Saudi Riyadh project. You will be on-site as the bridge connecting customer business needs with LLM capabilities. Your key responsibility is to understand how customers use models, diagnose performance in specific scenarios, and collaborate with internal teams for targeted optimization to achieve the best balance of effect and cost, while utilizing language skills to optimize Arabic-related model tasks.<br><br><b>Responsibilities:</b><br><ul><li>Model Application Analysis and Diagnosis: Analyze LLM performance in inference, generation, and moderation, and replicate customer-reported bad cases.</li><li>Model Optimization and Tuning Support: Provide optimization suggestions like Prompt Engineering and Finetuning; collaborate with internal teams on model tuning, especially for Arabic processing.</li><li>Front-line Technical Support and Consulting: Provide professional technical support on MaaS platform usage, model selection, API calling, and cost optimization.</li><li>Performance and Cost Monitoring: Monitor key performance indicators (such as TPM, TTFT, success rate) and provide cost-effective model combination strategies.</li><li>Cross-Cultural Communication and Collaboration: Utilize language advantages to accurately understand customer needs in Arabic scenarios, ensuring lossless communication.</li></ul><br><b>Qualifications:</b><br><ul><li>LLM-related project experience (such as model evaluation, development, optimization, or technical support); experience in MaaS platforms or large AI companies is preferred.</li><li>Deep understanding of underlying LLM logic (Transformer, Tokenization, inference processes); experience in Prompt Engineering; familiar with model evaluation metrics and knowing deep learning on mainstream frameworks (TensorFlow, PyTorch).</li><li>Language: Mandarin: Native speaker level, used for highly efficient internal team collaboration. English: Fluent in spoken and written English, capable of participating in technical communication and reading/writing technical documents. Proficient in Arabic reading and writing, capable of processing and analyzing Arabic language.</li><li>On-site resident support at customer site; short-term business travel may be required.</li><li>Able to accept 7x24 on-call schedules, responding quickly to urgent customer needs.</li><li>Respect and understand local Saudi laws, regulations, business culture, and social customs.</li><li>Possess a high awareness of data security and privacy protection, strictly complying with company and customer data regulations.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Own the customer relationship &amp; Accounts assigned end-to-end - acting as the single point of contact between clients and internal teams to ensure fast issue resolution, transparent reporting, and long-term account health.</p><p>Own assigned client relationships; drive satisfaction, retention, and trust through proactive engagement.</p><p>Act as the escalation bridge between customers and internal teams (Ops, HR, Finance, Technical) for seamless delivery.</p><p>Manage queries, incidents, and escalations within agreed SLAs; maintain full visibility via trackers and dashboards.</p><p>Deliver MIS reports, service analytics, and management presentations that surface trends, risks, and improvement areas.</p><p>Manage stakeholder expectations through clear communication, negotiation, and solution-first discussions.</p><p>Juggle multiple priorities in a fast-paced environment while ensuring compliance with internal SLAs and standards.</p><p>Drive process improvements that enhance customer experience and operational efficiency.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor/Master's degree.</p><p>3+ years' experience in the IT industry, in Customer Success, Account Management, or Client Relations.</p><p>Enterprise/corporate client handling experience preferred.</p><p><strong>Technical Skills</strong></p><p>Basic Excel (Pivot Tables, Lookups, Reporting &amp; Analytics)</p><p>Exposure to CRM/ticketing platforms is a plus.</p><p><strong>Core Competencies</strong></p><p>Bilingual fluency (Arabic &amp; English) - mandatory.</p><p>Strong stakeholder management, negotiation, and analytical skills.</p><p>High ownership, accountability, and a customer-first mindset under demanding timelines.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Customer Success Specialist is responsible for managing assigned customer accounts and ensuring the delivery of an outstanding customer experience throughout the customer lifecycle. The role serves as the main point of contact between customers and Starlinks, working closely with Operations, Warehousing, Transportation, Finance, and Commercial teams to ensure service excellence, operational efficiency, and customer satisfaction. The successful candidate will proactively manage customer relationships, monitor service performance, resolve issues, drive continuous improvement, and support customer retention through effective communication and collaboration.</p><p><strong>Main Job Responsibilities:</strong></p><p><strong>Customer Relationship Management</strong></p><ul><li>Serve as the primary point of contact for assigned customer accounts.</li><li>Build strong, long-term relationships with customers.</li><li>Understand customer business requirements and operational needs.</li><li>Maintain regular communication with customers and provide timely updates.</li><li>Conduct customer meetings and business reviews.</li></ul><p><strong>Customer Experience Management</strong></p><ul><li>Deliver a high standard of customer service across all interactions.</li><li>Monitor customer satisfaction and identify opportunities for improvement.</li><li>Manage customer expectations through proactive communication.</li><li>Support customer onboarding and implementation activities.</li><li>Develop action plans to improve customer experience and account performance.</li></ul><p><strong>Operational Coordination</strong></p><ul><li>Coordinate daily with Warehouse, Transportation, Operations, Finance, and Commercial teams.</li><li>Follow up on inbound, outbound, inventory, transportation, and delivery activities.</li><li>Ensure customer requests are completed within agreed timelines.</li><li>Track operational issues until full resolution.</li><li>Escalate critical issues when necessary.</li></ul><p><strong>SLA &amp; Performance Management</strong></p><ul><li>Monitor customer KPIs and contractual Service Level Agreements (SLAs).</li><li>Track operational performance and compliance.</li><li>Investigate SLA breaches and coordinate corrective actions.</li><li>Maintain customer performance scorecards.</li><li>Support continuous improvement initiatives across customer accounts.</li></ul><p><strong>Complaint &amp; Escalation Management</strong></p><ul><li>Manage customer complaints and escalations from receipt to closure.</li><li>Coordinate investigations with internal departments.</li><li>Perform root cause analysis and ensure corrective actions are implemented.</li><li>Keep customers informed throughout the resolution process.</li><li>Maintain accurate escalation records.</li></ul><p><strong>Reporting &amp; Business Reviews</strong></p><ul><li>Prepare weekly and monthly customer performance reports.</li><li>Develop customer dashboards and KPI summaries.</li><li>Support Quarterly Business Reviews (QBRs).</li><li>Monitor customer health and identify retention risks.</li><li>Maintain customer action logs and follow up until completion.</li></ul><p><strong>Financial &amp; Commercial Support</strong></p><ul><li>Coordinate invoice-related inquiries with Finance.</li><li>Support billing validation and operational charge verification.</li><li>Monitor manual trackers for overtime, additional charges, and customer-specific operational costs.</li><li>Help identify missed billable services and revenue opportunities.</li><li>Support collection activities when required.</li><li>Identify opportunities for additional services and refer them to the Commercial team.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Identify trends, service gaps, and improvement opportunities.</li><li>Recommend process improvements to enhance customer satisfaction.</li><li>Support digital transformation and automation initiatives within the Customer Experience department.</li><li>Share customer feedback with internal stakeholders to improve service delivery.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Business Administration, Supply Chain, Logistics, Customer Experience, or a related field. 1-2 years of experience in Customer Success, Customer Experience, Key Account Management, Logistics, Supply Chain, or FMCG. Experience within a 3PL or logistics environment is preferred. Fluency in English (written and spoken) is mandatory. Arabic language skills are an advantage.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Service Delivery Manager to oversee the delivery of IT services, ensuring operational excellence and high customer satisfaction. The ideal candidate will be responsible for managing service delivery operations, monitoring SLAs, coordinating vendors, driving continuous service improvements, and maintaining strong customer relationships while ensuring delivery commitments are consistently achieved.</p><p>Key Responsibilities</p><ul><li>Manage end-to-end service delivery operations for customers and internal stakeholders.</li><li>Track and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li><li>Coordinate with vendors, partners, and internal teams to ensure timely issue resolution and service delivery.</li><li>Conduct regular service review meetings and provide operational performance reports.</li><li>Monitor incidents, service requests, problems, and escalations to ensure timely resolution.</li><li>Drive continuous service improvement initiatives and process optimization.</li><li>Ensure adherence to customer-facing delivery commitments and contractual obligations.</li><li>Collaborate with project managers, technical teams, and business stakeholders to ensure seamless service transitions.</li><li>Prepare executive dashboards, operational reports, and governance documentation.</li></ul><p>Must Have Skills</p><ul><li>Experience in SLA Tracking AND Vendor Follow-up AND Operational Reporting AND Service Reviews AND Customer-Facing Delivery Commitments .</li><li>IT service management frameworks: ITIL OR ISO/IEC 20000 OR COBIT .</li><li>Service management tools: ServiceNow OR Jira Service Management OR BMC Helix OR Freshservice OR ManageEngine ServiceDesk Plus .</li><li>Incident Management AND Problem Management AND Change Management AND Service Request Management .</li><li>Vendor Management AND Stakeholder Management AND Customer Relationship Management .</li><li>Service Governance AND Operational Excellence AND Continuous Service Improvement (CSI) .</li><li>Strong experience in KPI Reporting AND Performance Monitoring AND Escalation Management .</li><li>Excellent leadership, communication, negotiation, conflict resolution, and problem-solving skills.</li></ul><p>Good to Have Skills</p><ul><li>Project management methodologies: Agile OR Scrum OR Waterfall .</li><li>Project and collaboration tools: Jira OR Azure DevOps OR Microsoft Project OR Confluence .</li><li>Reporting and analytics tools: Power BI OR Tableau OR Microsoft Excel .</li><li>Familiarity with cloud platforms: AWS OR Microsoft Azure OR Google Cloud Platform (GCP) .</li><li>Experience supporting DevOps, infrastructure, cloud, or application support teams.</li><li>Certifications: ITIL Foundation OR ITIL Managing Professional OR PMP OR PRINCE2 OR Certified ScrumMaster (CSM) .</li><li>Knowledge of compliance and governance standards such as ISO 27001 OR SOC 2 .</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.</li><li>6 12 years of experience in IT Service Delivery, Service Operations, or Customer Success within enterprise environments.</li><li>Proven track record of managing enterprise customers, vendors, and multi-functional delivery teams.</li><li>Strong understanding of service lifecycle management, operational governance, and customer satisfaction metrics.</li><li>Excellent presentation, stakeholder management, and executive communication skills.</li></ul><p></p></section>

<p>This is an opportunity to apply your leadership skills to will develop strong relationships with internal stakeholders and Large, Mid Cap and Subsidiary clients and maintain high standards of client satisfaction. As a Client Service Account Manager Associate in the Trade &amp; Working Capital team, you will provide first class client service to top clients within the region. You will resolve complex client inquiries, review local guarantees and applications, and be the subject matter expert for sales and in country service requirements of the Banking team.</p><p><b><br></b></p><p><b>Job Responsibilities</b></p><ul><li>Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.</li><li>Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.</li><li>Track client transactions and provide comprehensive reporting to enhance client experience.</li><li>Conduct client training and participate in client events to strengthen relationships.</li><li>Provide back up to Supply Chain Finance Team with Supplier inquiries</li><li>Support operational workflows to resolve refusals, disputes, and problematic transactions.</li><li>Record all client interactions in our Case Management System .</li><li>Advocate for clients by analyzing customer behavior and reporting on transaction trends.</li><li>Streamline processes in line with Trade priorities and support sales and client visits.</li><li>Perform the review of Guarantees, SBLCs subject to local requirements</li><li>Resolve complex client inquiries related to trade finance transactions.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Required Qualifications, Capabilities, And Skills</p><ul><li>Proficient in Arabic and English languages.</li><li>Core Trade Product experience including, guarantee, SBLC and Commercial LC</li><li>Strong focus on client satisfaction and relationship building.</li><li>Proven leadership skills with the ability to deliver exceptional performance under pressure.</li><li>Excellent planning and organizational skills, comfortable working within tight deadlines.</li><li>Ability to operate collaboratively and possess strong interpersonal skills.</li></ul><p>Preferred Qualifications, Capabilities, And Skills</p><ul><li>Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role will be based in Riyadh The Brand &amp; Customer Manager role represents a unique opportunity to make a meaningful impact for patients in Saudi Arabia. The role is responsible for leading and coordinating efforts across the Cardiometabolic portfolio, with main focus on the launch of our new PCSK9 inhibitor. In this role, you will play a critical part within the Pharmaceutical Business Unit in Saudi Arabia, ensuring launch excellence and long-term brand success. You will maximize the value of the assigned brands by delivering on sales and market share objectives, enhancing customer experience, and maintaining a strong customer-centric approach. You will lead and drive both the strategic and operational processes for the assigned brands, including launch preparation, lifecycle management, and long-term brand strategy, while coordinating cross-functional collaboration across the Cross Functional Team (CFT). Key responsibilities:<br>1. Launch Excellence / Brand Strategy &amp; Planning<br>Drive launch excellence by developing and executing a comprehensive launch plan, including product positioning, pre-launch activities, patient journey mapping, and insights generation. Develop and implement robust brand plans in collaboration with the CFT, including positioning, segmentation, and messaging strategies. Lead brand planning and forecasting in coordination with relevant stakeholders (finance, sales team, etc..). Analyze market trends, competitive dynamics, and customer insights to inform strategic decisions and identify growth opportunities. Analyze market trends, competitor activity, and customer insights to inform strategic decisions. Identify opportunities to be unlocked and partner with the relevant stakeholders to drive results, such as the Market Access team. Identify and monitor competitors, market conditions, and industry changes that may impact sales in the assigned portfolio. Partner with Market Access and other stakeholders to unlock opportunities and support optimal patient access. Identify high-potential accounts and map key stakeholders and patient pathways within the healthcare ecosystem.<br>2. Promotional &amp; Campaign Management<br>Lead the development of integrated communication strategy (digital, print, in-person), including promotional materials and multi-channel campaigns, partnering with external agencies as needed. Coordinate with medical, regulatory, and legal departments for approval processes. Develop and support the implementation of effective brand launch and portfolio selling strategies.<br>3. Stakeholder Engagement<br>External Stakeholders Engagement: Develop strong relationships and partner with key opinion leaders (KOLs) and healthcare professionals (HCPs), to support brand awareness and education, through in-person interaction, events &amp; Congresses and activities.<br>Internal Stakeholders Engagement: Partner closely with the CFT to align on strategic objectives, build a comprehensive plan and related activities/tasks (including support in planning, organizing, and coordinating activities) and monitor implementation. Support the CFT in staying up- to date on the latest product and therapeutic area information. Support the sales force through training, marketing tools, and clear brand communication.<br>4. Budget &amp; Operations<br>Manage brand budgets and ensure cost-effective use of resources. Maintain a complete database of all planned and implemented activities per brand to effectively track progress and keep stakeholders informed. Monitor sales data, CRM outputs, and marketing KPIs to assess effectiveness and inform future strategies. Complete and submit all assigned reports in an accurate manner and as per schedule date.<br>5. Personal Development<br>Continuously upgrade technical knowledge and skills to follow new marketing trends and methodologies relevant to the assigned portfolio and stays up- to date on the latest product and therapeutic area information for all allocated portfolio indications by attending internal scientific and product trainings, conferences and symposia, as well as by self-study; Writes his/her EDP with guidance and agreement of the Manager, who assesses it quarterly for progress. Compliance<br>Ensure strict adherence to pharma marketing compliance, ethical codes, and internal standard operating procedures (SOPs). Ensure all promotional activities comply with regulatory and company standards. Ensure that all relevant company policies, business practices, local Laws and regulations, and compliance guidelines are being followed ensuring high compliance and ethics standards. Ensure highest level of integrity in the territory.<br>Skills and Qualifications Required<br>Strong business acumen and analytical skills<br>Self-driven, with the ability to work autonomously and deliver results<br>Strong leadership, communication, and cross-functional collaboration skills<br>Ability to influence without authority<br>Excellent organizational and prioritization skills<br>Strong customer and stakeholder management skills<br>Bachelor's degree in a relevant field (Pharmacy, Life Sciences, or Business)<br>Minimum 5 years experience in the pharmaceutical industry<br>At least 2 years of marketing experience required<br>Saudi nationality required<br>Previous experience in the Cardiometabolic area and/or launch experience in KSA is preferred<br>Proficiency in English required<br>Required Skills:<br>Adaptability, Brand Strategy, Cardiology, Communication, Cross-Functional Collaboration, Marketing, Marketing Data Analysis, Marketing Strategy Implementation, Project Management, Stakeholder Engagement, Strategic Planning, Strategic Thinking<br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong business acumen and analytical skills</li><li>Self-driven, with the ability to work autonomously and deliver results</li><li>Strong leadership, communication, and cross-functional collaboration skills</li><li>Ability to influence without authority</li><li>Excellent organizational and prioritization skills</li><li>Strong customer and stakeholder management skills</li><li>Bachelor's degree in a relevant field (Pharmacy, Life Sciences, or Business)</li><li>Minimum 5 years experience in the pharmaceutical industry</li><li>At least 2 years of marketing experience required</li><li>Saudi nationality required</li><li>Previous experience in the Cardiometabolic area and/or launch experience in KSA is preferred</li><li>Proficiency in English required</li></ul><p></p></section>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a guest service agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Deliver a warm welcome:</strong> Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.</li> <li><strong>Support efficient check-out:</strong> Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.</li> <li><strong>Provide hotel and local knowledge:</strong> Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.</li> <li><strong>Promote hotel services:</strong> Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.</li> <li><strong>Delight our guests:</strong> Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li><strong>Incredible travel perks</strong> – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li> <li><strong>Paid parental leave</strong> – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li><strong>Crisis concierge</strong> – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li><strong>Mental health resources</strong> – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership.</p><p>What You Get to Do in This Role:</p><ul><li>Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.</li><li>Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.</li><li>Customer Success &amp; Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.</li><li>Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.</li><li>Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.</li><li>Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow s broader initiatives.</li><li>Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To be successful in this role you have:</p><ul><li>Experience in leveraging or critically thinking about how to integrate AI into work processes , decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.</li><li>Must be able to travel to Kuwait weekly</li><li>Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms. We re seeking candidates with sector experience across Enterprise industries</li><li>8+ years of experience working in a technology-driven, consultative environment where you ve helped customers deploy and derive value from digital solutions.</li><li>Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.</li><li>Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.</li><li>Analytical &amp; Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .</li><li>Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.</li><li>Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.</li><li>Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Key Responsibilities</b></p> <ul> <li>Respond to customer inquiries promptly and professionally through email, live chat, and phone support</li> <li>Provide accurate information regarding products, services, and company policies</li> <li>Assist customers with account-related issues, order inquiries, troubleshooting, and general support needs</li> <li>Deliver empathetic and solution-oriented service to maintain high levels of customer satisfaction</li> </ul> <p>Issue Resolution &amp; Follow-Up</p> <ul> <li>Investigate and resolve customer concerns efficiently and effectively</li> <li>Escalate complex cases to the appropriate internal teams when necessary</li> <li>Maintain accurate records of customer interactions and resolutions within internal systems</li> <li>Follow up with customers to ensure issues have been successfully resolved and expectations are met</li> </ul> <p>Customer Experience &amp; Engagement</p> <ul> <li>Build strong customer relationships through professional, friendly, and clear communication</li> <li>Gather customer feedback and share insights to support product and service improvements</li> <li>Contribute to customer retention by consistently delivering high-quality support experiences</li> <li>Support a positive, collaborative, and customer-first team culture</li> </ul> <p>Systems &amp; Administrative Support</p> <ul> <li>Utilize CRM platforms, customer support software, and communication tools effectively</li> <li>Keep customer records and documentation accurate and up to date</li> <li>Assist with maintaining FAQs, internal knowledge bases, and support resources</li> <li>Follow company procedures and operational standards to ensure service consistency</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1 2 years of experience in customer support, customer service, or a similar role</p> <ul> <li>Excellent verbal and written communication skills</li> <li>Strong problem-solving abilities with a customer-focused mindset</li> <li>Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment</li> <li>Professional, dependable, and patient approach when interacting with customers</li> <li>Strong organizational skills and attention to detail</li> <li>Comfortable working independently in a remote work environment</li> <li>Familiarity with CRM systems and customer support tools is preferred</li> <li>Basic proficiency in Microsoft Office or similar productivity software</li> <li>High school diploma or equivalent required; additional education or certifications are a plus</li> </ul><p></p></section>