وظائف مندوب توصيل طرود - الباحة السعودية

<div dir="rtl"><h3 >Job Overview</h3> <p >Turki bin Muqrin Contracting Company announces its need to hire a <strong >Central Office Operator</strong> to work full-time in Al-Baha. The holder of this position is responsible for full supervision of the operation of telephone exchanges, managing all incoming and outgoing calls, in addition to receiving and handling telephone calls professionally. The role also includes reporting any technical issues, recording messages directed to employees or clients and routing them to ensure smooth and efficient operations. This role requires practical experience ranging from two to five years.</p> <h3 >Main Duties and Responsibilities</h3> <ul > <li >Supervise the operation of telephone exchanges and call routing panels and their control units, ensuring efficient connection, hold, transfer, and termination of calls.</li> <li >Answer incoming calls in a professional manner, greet callers, provide basic information, and transfer calls to the relevant departments or individuals.</li> <li >Receive important messages and record them accurately, then relay them to the targeted employees or clients as needed.</li> </ul> <h3 >Technical Performance Monitoring</h3> <ul > <li >Periodically monitor the status of telephones and exchanges.</li> <li >Ensure prompt reporting of any malfunctioning devices, phones, or lines, and follow up to guarantee maintenance and repair as quickly as possible to minimize service interruptions.</li> </ul> <h3 >Compliance and Reporting</h3> <ul > <li >Ensure full compliance with operational manuals, policies, and procedures governing internal and external communications.</li> <li >Submit regular technical reports to management on workflow, outlining difficulties and challenges that may hinder performance and provide improvement suggestions.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >Practical experience ranging from <strong >two to five years</strong> in a field related to operating the central office or managing telephone communications.</li> </ul> <h3 >Additional Information</h3> <p >This is a full-time position in Al-Baha, offered by Turki bin Muqrin Contracting Company. The salary for this position is not disclosed. We encourage candidates who meet the requirements to apply.</p></div>

<h3>About the Role</h3><p>HCLTech is seeking a Service Delivery Director for a full-time position in Al Baha. This role involves leading end-to-end service delivery across a portfolio of strategic customer accounts within the Kingdom of Saudi Arabia. The Service Delivery Director will be accountable for revenue realization, customer satisfaction, delivery excellence, business expansion, people leadership, and operational governance.</p><h3>Key Responsibilities</h3><ul><li>Lead and govern multiple programs, projects, and managed services engagements, ensuring delivery commitments are met in terms of scope, schedule, cost, quality, and customer expectations.</li><li>Establish robust delivery governance mechanisms, including program reviews, risk management, escalation management, and performance tracking.</li><li>Own and achieve revenue, margin, utilization, and profitability targets for the assigned portfolio, supporting business development through proposal and contract reviews.</li><li>Partner with Sales and Account Management teams to identify and pursue growth opportunities within existing accounts and contribute to new business acquisition.</li><li>Build and maintain strong executive-level relationships with customer stakeholders, serving as a trusted advisor and escalation point for delivery-related matters.</li><li>Drive customer satisfaction, retention, and referencability through regular governance meetings and strategic planning sessions.</li><li>Collaborate with HR and recruitment teams to build delivery capabilities, ensure timely staffing, and mentor delivery managers and technical teams.</li><li>Foster a high-performance culture focused on accountability, collaboration, innovation, and customer success, driving employee engagement and retention.</li><li>Champion organizational quality initiatives, process improvements, and continuous improvement programs, ensuring compliance with standards and regulatory obligations.</li><li>Direct operations management and escalation handling by implementing best practices in workflow design, resource allocation, and issue resolution to achieve client SLAs.</li><li>Drive process improvement initiatives using Lean, Kaizen, and data visualization platforms such as Power BI or Tableau.</li><li>Oversee escalation management protocols, setting up structured response mechanisms, analyzing root causes, and ensuring rapid resolution of high-impact incidents.</li><li>Guide and coach team leaders and managers by conducting regular performance reviews and promoting continuous learning.</li><li>Interpret and communicate operational performance trends using advanced data visualization tools to inform stakeholders.</li><li>Champion innovation within operations by leveraging industry best practices and emerging technologies.</li><li>Develop and maintain robust feedback channels with clients to proactively understand evolving requirements.</li></ul><h3>Scope of Responsibility</h3><p>The Service Delivery Director is responsible for achieving revenue and profitability targets for the assigned customer portfolio, ensuring delivery of projects and managed services as per contractual commitments. This includes ownership of customer relationship management, executive stakeholder engagement, and achieving customer satisfaction and referencability goals. The role also involves expanding existing business through account mining and growth initiatives, collaborating with Sales and Account Management teams, and building and scaling delivery teams to support business expansion.</p><h3>Qualifications and Experience</h3><ul><li>A minimum of 10 years of experience in a relevant field.</li><li>Demonstrated ability to lead and govern multiple programs and projects.</li><li>Proven track record in business and financial management, including achieving revenue and profitability targets.</li><li>Strong experience in customer relationship management at an executive level.</li><li>Experience in people leadership and talent management, including mentoring and developing teams.</li><li>Familiarity with process excellence and compliance initiatives.</li></ul><h3>Key Success Metrics</h3><ul><li>Revenue Achievement</li><li>Gross Margin Achievement</li><li>Customer Satisfaction (CSAT)</li><li>Customer Referencability</li><li>Delivery Quality and SLA Compliance</li><li>On-time and On-budget Delivery</li><li>Account Growth and Business Expansion</li><li>Resource Utilization</li><li>Employee Engagement and Retention</li><li>Compliance and Governance Adherence</li></ul><h3>Work Type</h3><p>This is a full-time position based in Al Baha.</p>

<p><strong>Job Summary</strong></p><p><br></p><p>To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance and other duties as assigned</p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Prepare and clear check in counters pre and post flight with appropriate stationery and signage</li><li>Provide a welcome service to passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience</li><li>Verification of travel documentation and check in of departing passengers as per standard operating procedures</li><li>Counter checking boarding pass, making announcements, ensuring that passengers are boarded efficiently</li><li>Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive</li><li>Maintain excellent customer service standards at all times</li><li>Be able to perform Check-In, Gate, Transfers, Lost &amp; Found duties</li><li>Charging applicable excess baggage fees</li><li>Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>In charge of Gate activities such as set-up (including airline specific presentations), permanent communication with Flight coordinator close-out of flight, boarding process and accuracy of final passenger figures, initiate search for missing passenger and communicate baggage details for missing passengers</li><li>Contribute to on time performance of flight through proactive handling of Passenger Service related matters</li><li>Make public address announcements as required, i.e. delay, boarding, last call etc.</li><li>Assist Ramp team to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>Adherence and compliance to all Standard Operating Procedures (Swissport &amp; Carrier Specific)</li><li>Operate equipment like computer keyboards, and carrier specific reservation/ ticketing software</li><li>Produce all required, work-related documentation</li><li>Uphold and protect the company’s interests and image while at the Terminal / Airside</li><li>Protect customer (airlines) supplied products e.g. Boarding passes, Tags, Signage etc. from loss or damage by strictly adhering to written down procedures</li><li>Ensure compliance with uniform standards in line with appearance, and personnel protective equipment policies where applicable</li><li>Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience</li><li>Report all irregularities to the appropriate supervisor/manager</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><ul><li>Saudi Only.</li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Self motivated and able to work independently</li><li>Attentive to detail and numerate</li><li>Ability to follow processes and procedures and apply flexible approach when required</li><li>Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>Willingness to work in inclement weather</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<div dir="rtl"><h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Overview of the Travel Ticket Writer Position</h3> <p style="margin:0 0 12px; ************;">Nis Travel and Tourism Agency is seeking a <strong style="font-weight:700;">Travel Ticket Writer</strong> to join its team in Al-Baha. This role aims to provide comprehensive travel services to clients, including executing ticketing for flights, hotels, and organizing diverse trips. This is a full-time position and requires customer service and organizational skills.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Duties and Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Market, sell, and organize travel ticket and trip packages for various modes of transportation.</li> <li style="margin:0 0 6px;">Arrange travel and tours bookings (land, air, or sea) on behalf of clients, coordinating with travel agencies and tour operators.</li> <li style="margin:0 0 6px;">Respond to client inquiries about ticket bookings, considering tours, transportation modes, and destinations requested.</li> <li style="margin:0 0 6px;">Manage and maintain relationships with suppliers and key clients, implementing effective solutions to ensure service delivery at high standards.</li> <li style="margin:0 0 6px;">Comply with agency policies and procedures in line with applicable laws and regulations.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Practical experience ranging from <strong style="font-weight:700;">0 to 1 year</strong> in a field related to travel services or sales.</li> <li style="margin:0 0 6px;">Ability to handle various booking systems and provide client support.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Skills and Competencies</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Excellent communication and professional customer service skills.</li> <li style="margin:0 0 6px;">Ability to organize and manage time effectively.</li> <li style="margin:0 0 6px;">Basic marketing skills to promote travel offers.</li> <li style="margin:0 0 6px;">Ability to build and manage relationships with clients and suppliers.</li> <li style="margin:0 0 6px;">Adherence to internal and external policies and regulations.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Job Details</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Job Type: <strong style="font-weight:700;">Full-time</strong>.</li> <li style="margin:0 0 6px;">Location: <strong style="font-weight:700;">Al-Baha</strong>, Saudi Arabia.</li> <li style="margin:0 0 6px;">Monthly Salary: between <strong style="font-weight:700;">SAR 4,000 and 5,000</strong>.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">If you meet the required qualifications and experience and are looking to join Nis Travel and Tourism Agency, we invite you to apply for this opportunity in Al-Baha.</p></div>