وظائف كول سنتر في السعودية

تعلن شركة RPM للسيارات عن توفر وظيفة:<br>( كول سنتر و خدمه عملاء )<br>استقبال مكالمات العملاء والرد على استفساراتهم.تقديم المعلومات الخاصة بالخدمات والعروض سواء اقساط او كاش متابعة شكاوى العملاء والعمل على حلها.إدخال وتحديث بيانات العملاء في النظام.<br>الشروط:<br>مؤهل مناسب.خبرة في خدمة العملاء أو الكول سنتر (شرط اساسي خبره بالسيارات ).مهارات تواصل ممتازة.إجادة استخدام الحاسب الآلي وبرامج Microsoft Office.القدرة على العمل ضمن فريق وتحمل ضغط العمل.<br>المزايا:<br>راتب مجزٍ.حوافز ومكافآت.بيئة عمل احترافية.فرص للتطوير والترقي.لمن يجد في نفسه الكفاءة والخبرة، يرجى إرسال السيرة الذاتية.

تعلن شركة عيادات البا الابتسامة الطبيه عن توفر فرص وظيفية بمسمى:- موظفة كول سنتر – تسويق هاتفي<br>مكان العمل:- جدة - حي الربوة أو حي الزهراء. المهام الوظيفية:-- استقبال وإجراء المكالمات مع العملاء.- ⁠التسويق وبيع الخدمات عبر الهاتف.- ⁠شرح العروض والخدمات بطريقة احترافية.- ⁠ إقناع العملاء وتحقيق أهداف المبيعات.- ⁠تسجيل البيانات ومتابعة العملاء.<br>الشروط:- - مهارات تواصل وإقناع عالية عبر تحدثاً وكتابه.- ⁠سعودية الجنسيه .- ⁠خبره لا تقل عن 3 سنوات .- ⁠إجادة اللغه الإنجليزية تحدثاً وكتابة.- ⁠اللباقة وحسن التعامل مع العملاء.- ⁠إجادة استخدام برامج الأوفيس.- ⁠وجود خبرة في المبيعات أو التسويق الهاتفي.- ⁠المرونه في شفتات الدوام.- ⁠تحمل ضغوط العمل والتطوير المستمر.<br>ملاحظات:- - يرجى الكتابه في عنوان الرسالة المسمى الوظيفي (كول سنتر – تسويق هاتفي).- ⁠التقديم فقط لم يتوفر فيهم الشروط.

‏⁦سعوديين فقط من داخل الرياض⁩المسمى الوظيفي:موظف كول سنتر – خدمة عملاءالمهام والمسؤوليات:استقبال المكالمات الواردة والرد على استفسارات العملاء باحترافية.إجراء المكالمات الصادرة حسب متطلبات العمل.تقديم معلومات دقيقة عن خدمات ومنتجات الشركة.حل شكاوى العملاء ومتابعتها حتى الإغلاق.تسجيل بيانات العملاء وتحديثها على أنظمة الشركة.الالتزام بسياسات وإجراءات العمل ومعايير الجودة.رفع التقارير الدورية للمشرف المباشر.تحقيق مؤشرات الأداء المطلوبة .المؤهلات والخبرات المطلوبة:خبرة لا تقل عن سنة إلى 3 سنوات في مجال الكول سنتر أو خدمة العملاء.خبرة في التعامل مع أنظمة CRM وأنظمة الاتصال.يفضل من لديه خبرة سابقة في نفس القطاع.المهارات المطلوبة:مهارات تواصل ممتازة شفهيًا وكتابيًا مهارات فنون التواصل واقناع العميل واتقان اللهجة السعودية.القدرة على الإقناع والتعامل مع مختلف أنواع العملاء.حسن الاستماع وسرعة الاستجابة.تحمل ضغط العمل والعمل بروح الفريق.مهارات تنظيم الوقت وإدارة الأولويات.إجادة استخدام الحاسب الآلي وبرامج مايكروسوفت أوفيس.مميزات العمل:راتب مجزي يحدد حسب الخبرة.عمولات / حوافز أداءبيئة عمل احترافية ومحفزة.فرص تطوير وظيفي وترقية.

Job Title: Call Center Manager<br><br>Overview<br><br>We are seeking an experienced Call Center Manager to lead, restructure, and optimize our call center operations. The ideal candidate will have a proven track record of driving sales growth within both B2B and B2C environments, delivering exceptional customer experiences, and guiding cross-functional projects from inception to successful delivery.<br><br>Key Responsibilities<br><br> Lead the strategic restructuring of the call center department to improve efficiency, agent performance, and service quality. Develop and execute sales-enhancement initiatives that increase revenue per contact, improve conversion rates, and expand upsell/cross-sell opportunities across channels. Design and implement customer communication strategies that maximize satisfaction, retention, and loyalty, while maintaining a high net promoter score (NPS). Manage end-to-end contact center operations, including staffing, training, coaching, quality assurance, scheduling, and performance analytics. Collaborate with sales, marketing, and product teams to align on messaging, campaigns, and customer journey improvements. Lead B2B and B2C engagement programs, ensuring tailored approaches for enterprise clients and individual customers alike. Oversee project portfolios related to contact center initiatives, including technology deployments (IVR, CRM, contact routing), process improvements, and performance metrics. Develop and monitor KPIs such as average handle time, first contact resolution, customer satisfaction, service level agreements, and adherence to compliance standards. Foster a customer-centric culture through coaching, recognition, and continuous development of frontline staff. Prepare and present reports to senior leadership on performance, roadmap, risks, and ROI of initiatives.<br><br>Required Experience & Skills<br><br> Proven experience as a Call Center Manager or similar leadership role with a track record of restructuring operations and delivering measurable improvements. Demonstrated ability to enhance sales within a call center setting, including B2B and B2C contexts. Strong communication skills with customers, colleagues, and executives; adept at conflict resolution and issue escalation. Experience managing cross-functional projects and collaborating with Sales, Marketing, and Product teams. Proficiency with contact center technology and data analytics tools (CRM, WFM/Forecasting, IVR, CSAT/NPS tools). Analytical mindset with the ability to translate data into actionable strategies. Leadership qualities: coaching, mentoring, performance management, and change management.<br><br>Education<br><br>Bachelor’s degree in business, Communications, Operations Management, or a related field; an advanced degree or relevant certifications are a plus.<br><br>What We Offer<br><br>Competitive compensation, performance-based incentives, comprehensive benefits, opportunities for professional growth, and a dynamic, customer-focused work environment.

<h2 ><span lang="ar" dir="rtl">اعلان بنك الجزيرة عن وظيفة&nbsp;موظف مركز الاتصال (Call Center Agent)</span></h2><h2 ><span lang="ar" dir="rtl">الوصف الوظيفي</span></h2><p ><span lang="ar" dir="rtl">يتولى موظف مركز الاتصال مسؤولية التعامل مع المكالمات الواردة والصادرة لخدمة العملاء والإجابة على استفساراتهم ومعالجة طلباتهم وشكاواهم، مع تقديم معلومات دقيقة حول المنتجات والخدمات المصرفية، وضمان تحقيق أعلى مستويات رضا العملاء والالتزام بمعايير الجودة والسياسات الداخلية.</span></p><h2 ><span lang="ar" dir="rtl">المهام والمسؤوليات الرئيسية</span></h2><ul><li><p ><span lang="ar" dir="rtl">استقبال وإجراء المكالمات الهاتفية لمساعدة العملاء في الاستفسارات والطلبات والشكاوى.</span></p></li><li><p ><span lang="ar" dir="rtl">تقديم معلومات دقيقة حول منتجات البنك وخدماته وسياساته وإجراءاته.</span></p></li><li><p ><span lang="ar" dir="rtl">تسجيل وتحديث بيانات العملاء وملاحظاتهم وتفاعلاتهم داخل الأنظمة المعتمدة.</span></p></li><li><p ><span lang="ar" dir="rtl">حل المشكلات والاستفسارات بكفاءة مع المحافظة على الاحترافية وحسن التعامل.</span></p></li><li><p ><span lang="ar" dir="rtl">الترويج لمنتجات وخدمات البنك وتنفيذ عمليات البيع الإضافي (Cross-Selling) عند الحاجة.</span></p></li><li><p ><span lang="ar" dir="rtl">تصعيد الحالات المعقدة إلى الإدارات المختصة لضمان سرعة المعالجة.</span></p></li><li><p ><span lang="ar" dir="rtl">الالتزام بالسياسات والإجراءات الداخلية والمتطلبات التنظيمية المعمول بها.</span></p></li><li><p ><span lang="ar" dir="rtl">تحقيق مؤشرات الأداء الفردية والجماعية المتعلقة بجودة الخدمة وسرعة الاستجابة ورضا العملاء.</span></p></li></ul><h2 ><span lang="ar" dir="rtl">المؤهلات المطلوبة</span></h2><ul><li><p ><span lang="ar" dir="rtl">دبلوم أو بكالوريوس في إدارة الأعمال.</span></p></li><li><p ><span lang="ar" dir="rtl">دبلوم أو بكالوريوس في التسويق.</span></p></li><li><p ><span lang="ar" dir="rtl">أو أي تخصص ذي صلة.</span></p></li></ul><h2 ><span lang="ar" dir="rtl">الخبرات المطلوبة</span></h2><ul><li><p ><span lang="ar" dir="rtl">خبرة من سنة إلى 3 سنوات في مراكز الاتصال أو خدمة العملاء.</span></p></li><li><p ><span lang="ar" dir="rtl">يفضل وجود خبرة سابقة في القطاع المصرفي أو المالي.</span></p></li></ul><h2 ><span lang="ar" dir="rtl">المهارات المطلوبة</span></h2><ul><li><p ><span lang="ar" dir="rtl">مهارات ممتازة في التواصل اللفظي والاستماع الفعال.</span></p></li><li><p ><span lang="ar" dir="rtl">القدرة على التعامل مع العملاء بطريقة احترافية وودية.</span></p></li><li><p ><span lang="ar" dir="rtl">مهارات قوية في حل المشكلات واتخاذ القرار.</span></p></li><li><p ><span lang="ar" dir="rtl">القدرة على العمل تحت الضغط والتعامل مع الحالات الصعبة.</span></p></li><li><p ><span lang="ar" dir="rtl">الاهتمام بالتفاصيل والدقة في إدخال البيانات وتحديث السجلات.</span></p></li><li><p ><span lang="ar" dir="rtl">إجادة استخدام برامج Microsoft Office.</span></p></li><li><p ><span lang="ar" dir="rtl">الخبرة في استخدام أنظمة إدارة علاقات العملاء (CRM).</span></p></li><li><p ><span lang="ar" dir="rtl">إجادة اللغة العربية واللغة الإنجليزية تحدثاً وكتابة.</span></p></li></ul><h2 ><span lang="ar" dir="rtl">ملخص الوظيفة</span></h2><ul><li><p ><span lang="ar" dir="rtl"><strong>المسمى الوظيفي:</strong> موظف مركز الاتصال (Call Center Agent)</span></p></li><li><p ><span lang="ar" dir="rtl"><strong>نوع الوظيفة:</strong> دوام كامل</span></p></li><li><p ><span lang="ar" dir="rtl"><strong>المجال:</strong> خدمة العملاء ومراكز الاتصال</span></p></li><li><p ><span lang="ar" dir="rtl"><strong>المؤهل المطلوب:</strong> دبلوم أو بكالوريوس</span></p></li><li><p ><span lang="ar" dir="rtl"><strong>سنوات الخبرة:</strong> 1 - 3 سنوات</span></p></li><li><p ><span lang="ar" dir="rtl"><strong>القطاع المفضل:</strong> البنوك والخدمات المالية</span></p></li><li><p ><span lang="ar" dir="rtl"><strong>اللغات المطلوبة:</strong> العربية والإنجليزية</span></p></li><li><p ><span lang="ar" dir="rtl"><strong>المهارات الأساسية:</strong> خدمة العملاء، التواصل، حل المشكلات، البيع الإضافي، إدارة المكالمات</span></p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for ensuring a professional Call Center performance to achieve departmental goals and objectives. Supervise Call Center Coordinator?s performance and monitor calls are distributed fairly and evenly. Prepare periodic reports and submit it to the direct manager. Motivate and encourage Call Center Coordinators through positive communication and feedback. Perform periodic updating of doctors information that related to the department and notify the department staff. Coordinate work shifts schedule for Call Center Coordinators. Implements appropriate policies and procedures to achieve the Hospital?s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement. Perform any other tasks within his/her competence as directed by the Call Center Manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3-4 years of experience in the related field, at least 1 year as supervisory post Bachelors degree in any related field. </p><p></p></section>

Job Description – Call Center Manager Job Title: Call Center Manager Department: Customer Experience / Operations Reports To: Customer Experience Director / Operations Director Location: As Assigned<br>Job Summary The Call Center Manager is responsible for leading and managing all call center operations to ensure exceptional customer service, operational efficiency, and achievement of service level targets. This role oversees workforce planning, performance management, quality assurance, customer satisfaction, budgeting, and continuous improvement initiatives while leading a team of supervisors, team leaders, and customer service representatives.<br>Key Responsibilities Operations Management Lead the daily operations of the call center. Ensure service levels and operational KPIs are consistently achieved. Develop operational plans to improve productivity and customer satisfaction. Monitor real-time performance and staffing requirements. Manage inbound, outbound, email, chat, and social media support channels where applicable. Team Leadership Lead, coach, and develop Call Center Supervisors and Team Leaders. Conduct regular performance evaluations. Develop succession plans for key positions. Foster a high-performance and customer-focused culture. Identify training needs and support employee development. Customer Experience Ensure excellent customer service standards are maintained. Resolve escalated customer complaints. Improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Monitor customer feedback and implement improvement initiatives. Workforce Management Collaborate with Workforce Management teams to optimize staffing. Approve shift schedules and resource allocation. Monitor absenteeism, occupancy, and adherence. Ensure adequate staffing during peak periods. Performance Management Monitor team productivity and quality. Review daily, weekly, and monthly KPIs. Develop action plans to address performance gaps. Conduct regular operational review meetings.<br>Reporting & Analytics Prepare operational performance reports. Analyze call volumes and customer trends. Present performance dashboards to senior management. Monitor forecasting accuracy. Financial Management Manage the call center operating budget. Control overtime and staffing costs. Optimize operational efficiency while maintaining service quality. Participate in annual budget planning. Technology Management Ensure effective use of CRM and Call Center systems. Support implementation of new technologies. Coordinate with IT on system upgrades and issue resolution. Monitor system availability and business continuity.<br>Qualifications Bachelor's Degree in Business Administration, Management, Customer Service, Communications, or related field. Master's Degree (MBA) is preferred. Professional Certifications (Preferred) COPC Certification Lean Six Sigma Green Belt PMPCustomer Experience (CX) Certification Contact Center Management Certification<br>Experience8–10 years of experience in Customer Service or Call Center Operations. Minimum 4–5 years in a managerial role. Experience managing large call center teams (100+ agents preferred). Experience with multi-channel contact centers. Experience in service industries, logistics, telecommunications, banking, healthcare, or retail is preferred.

Call Center Supervisor | Healthcare We are hiring on behalf of a leading healthcare organization in Riyadh, Saudi Arabia for an experienced Call Center Supervisor to lead daily contact center operations and ensure exceptional patient service across multiple clinics. This role requires a hands-on leader with strong operational ownership, excellent coaching skills, and a data-driven approach to performance management. Key Responsibilities Manage daily call center operations, staffing schedules, and agent allocation. Monitor inbound, outbound, missed, and unanswered calls to ensure service level targets are achieved. Oversee appointment booking, confirmations, rescheduling, no-show recovery, and patient follow-up activities. Monitor lead follow-up and appointment conversion performance. Conduct call quality audits, coaching sessions, and competency assessments for team members. Handle customer complaints, escalations, and operational issues, including system downtime. Ensure accurate utilization of call center, CRM, and appointment management systems. Prepare daily, weekly, and monthly operational and performance reports. Collaborate with Operations, Clinics, Marketing, IT, Quality, and Guest Relations teams to improve service delivery and patient experience. Requirements Bachelor's degree in Business Administration or a related field. Minimum 4 years of experience in a call center or customer service environment. At least 2 years of experience in a supervisory or team leadership role. Strong knowledge of call center KPIs, workforce scheduling, quality assurance, and performance management. Excellent communication skills in Arabic and English. Advanced proficiency in Microsoft Excel and operational reporting. Healthcare, patient access, or medical contact center experience is highly preferred. Experience with Vocalcom, EMR, CRM, or appointment management systems is an advantage.

<b>Join Our Team as a Call Center Representative!</b><br>JAL Human Resources Co. is seeking a dedicated Call Center Representative to handle customer inquiries and provide exceptional service. In this role, you will be responsible for managing both inbound and outbound calls, ensuring customer satisfaction and resolving complaints through effective communication.<br><br><b>Key Responsibilities:</b><ul><li>Answer customer calls and respond to inquiries professionally.</li><li>Handle customer complaints and provide appropriate solutions.</li><li>Make outbound calls when necessary.</li><li>Record customer interactions and update system information accurately.</li><li>Follow company procedures and service standards.</li><li>Escalate complex issues to the concerned department when needed.</li></ul><br><b>Requirements:</b><ul><li>Diploma or Bachelor’s degree preferred.</li><li>Previous experience in call center or customer service is an advantage.</li><li>Good communication and interpersonal skills.</li></ul><br>Join us in providing top-quality customer service and apply now!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Call Center Manager position offers an exciting opportunity to lead a dynamic team within the accounting industry. As a pivotal role in our organization, you will be responsible for enhancing customer satisfaction and operational efficiency through effective management of our call center operations. This position is ideal for individuals who are passionate about customer service and are looking to make a significant impact in a fast-paced environment.</p><p>In this role, you will have the opportunity to grow your career while working alongside a team that values collaboration, innovation, and excellence. We believe in investing in our employees through continuous training and development programs that not only enhance your skills but also prepare you for future leadership roles. You will be encouraged to take ownership of your professional growth, ensuring that your contributions are recognized and rewarded.</p><p>As a Call Center Manager, you will be at the forefront of implementing strategies that drive performance and foster a culture of excellence. You will work closely with cross-functional teams to align our customer service goals with the overall business objectives, ensuring that we not only meet but exceed our clients’ expectations. This role is not just about managing operations; it’s about inspiring and leading a team towards achieving exceptional results.</p><p><b>Responsibilities:</b></p><ol><li>Oversee daily operations of the call center, ensuring that all customer interactions are handled professionally and efficiently using CRM tools to track performance metrics.</li><li>Develop and implement call center policies and procedures to enhance customer service quality and operational efficiency, aligning them with industry best practices.</li><li>Monitor team performance through regular evaluations, providing constructive feedback and coaching to enhance individual and team productivity.</li><li>Analyze call center data to identify trends, areas for improvement, and implement corrective actions to optimize customer satisfaction levels.</li><li>Collaborate with HR to recruit, train, and develop call center staff, ensuring that all team members are equipped with the necessary skills and knowledge.</li><li>Manage budgets and financial performance of the call center, ensuring cost-effective operations while maintaining high service standards.</li><li>Foster a positive team environment by promoting open communication, team-building activities, and recognizing individual and team achievements.</li><li>Work closely with other departments to resolve customer issues and improve overall service delivery, ensuring a seamless customer experience across the organization.</li><li>Prepare and present regular reports on call center performance, customer feedback, and operational metrics to senior management, highlighting successes and areas for improvement.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong leadership skills to effectively manage and motivate a diverse team towards achieving performance goals.</li><li>Excellent communication skills, both verbal and written, to interact with customers and team members clearly and effectively.</li><li>Proficiency in CRM software and call center management tools to enhance operational efficiency.</li><li>Analytical skills to assess data and derive actionable insights for continuous improvement.</li><li>Problem-solving abilities to address customer issues promptly and effectively.</li><li>Time management skills to prioritize tasks and manage multiple projects simultaneously.</li><li>Experience in training and developing staff to foster a culture of learning and growth within the team.</li></ul></div>

???? Job Opportunity | Call Center Specialist – Tamheer Saudi Iwaa Company for Residential Compounds (IWAA) is a Saudi integrated workforce accommodation and support services platform with nearly two decades of operating experience across the Kingdom. IWAA designs, builds, and operates scalable workforce communities, providing accommodation, catering, facility management, transport, hygiene services, medical support, and resident welfare under one professionally governed model. We are currently looking for a Call Center Specialist – Tamheer to join our team in Jeddah. Role Description:The Call Center Specialist will be responsible for handling inbound and outbound calls, responding to client and resident inquiries, collecting customer requirements, preparing and sending quotations, logging and updating cases in the system, and following up to ensure customer satisfaction. Key Responsibilities:Handle customer and resident calls professionally. Respond to inquiries related to accommodation and support services. Collect customer information and understand their requirements. Prepare and send quotations to clients. Record and update customer details in the system. Follow up with clients after sending quotations. Escalate issues when needed and coordinate with internal teams. Prepare basic reports on call activities and recurring inquiries. Maintain service quality standards and comply with company policies. Qualifications:Strong customer service and communication skills. Good problem-solving skills and attention to detail. Basic computer literacy, including Microsoft Office. Familiarity with CRM, ticketing systems, or call center tools is a plus. Fluent in Arabic with good command of English. Ability to work in a fast-paced environment. Diploma or bachelor’s degree in Business, Communications, or a related field is preferred. Previous experience in call centers, hospitality, or residential services is a plus.???? Location: Jeddah???? Program: Tamheer???? Opportunity Number: 24780669???? To apply: Please send your CV to:reem@saudiiwaa.com#Hiring #Tamheer #Jeddah Jobs #Call Center #Customer Service #Saudi Iwaa #Job Opportunity #خدمة_عملاء #تمهير #وظائف_جدة

<b>Join Our Team as a Call Center Agent!</b><br>Are you proficient in English and looking for an exciting opportunity in the banking sector? Atmaal is seeking a dedicated Call Center Agent to join our team in بريدة.<br><br><b>Job Responsibilities:</b><ul><li>Communicate effectively in English with customers.</li><li>Handle work pressure with a positive attitude.</li><li>Utilize excellent computer skills for customer service.</li><li>Manage time efficiently to meet customer needs.</li></ul><br><b>Requirements:</b><ul><li>Proficiency in English (both spoken and written).</li><li>Strong communication skills.</li><li>Ability to work under pressure.</li><li>Excellent computer skills.</li><li>Time management skills.</li></ul><br>Apply now and be a part of a dynamic team in the heart of القصيم!

About the Company:<br>Extensya is one of the leading companies in operating and managing call centers in the Middle East. It provides customer support services to several major companies and organizations across various sectors.<br>Job Title: Call Center Representative. Location: On-site at Extensya offices in Riyadh. Reports to: Call Center Supervisor. Working Days: 5 days per week.<br>Work Schedule: Weekly rotating shifts.<br>Key Responsibilities:• Answer incoming calls and handle customer inquiries professionally.• Provide accurate information about products or services.• Resolve customer issues and complaints efficiently.• Record customer interactions, transactions, and feedback in the system.• Escalate complex issues to the appropriate department when necessary.• Achieve performance targets such as call handling time and customer satisfaction.• Follow communication scripts and company policies during customer interactions.• Participate in training sessions to improve product knowledge and communication skills.<br>Qualifications:• High school diploma or equivalent.• Advanced English language skills (ability to handle calls in both Arabic and English).• Excellent verbal communication skills.• Basic computer and typing skills.

Job Summary:The Call Center Agent will provide a professional, effective and advanced channel of communication with all MAGRABI clients using MAGRABI Call Center technology and software in order to better serve, respond and interact with all MAGRABI clients and prospects while applying MAGRABI Standards of service.<br>Qualifications University graduate Previous experiences is a must Good Command of written and spoken English Computer Skills is a must Dual keyboard skills

The Job Summary The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.<br><br>Technical / Job-Specific Competencies1Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.2Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.3Assist customers in booking, modifying, and confirming service appointments with service centers.4Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.5Escalate complex issues to the relevant departments and ensure proper follow-up until closure.6Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.7Conduct follow-up communications to ensure customer satisfaction after service completion.8Coordinate with internal departments (service, parts, sales) to resolve customer requests.9Support sales initiatives by informing customers about offers, warranties, and additional services.10Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.<br>The Job Profile1Educational Qualifications Diploma or Bachelor’s degree in Business Administration or related field is a plus 2Professional Certifications Call Center or CRM system training (preferred)3Experience0-1 years of experience in call center or customer service role4Essential Job Pre-Requisites Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency5Languages Proficiency English: Intermediate to Advanced (Required)

The Job Summary The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.<br><br>Technical / Job-Specific Competencies1Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.2Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.3Assist customers in booking, modifying, and confirming service appointments with service centers.4Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.5Escalate complex issues to the relevant departments and ensure proper follow-up until closure.6Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.7Conduct follow-up communications to ensure customer satisfaction after service completion.8Coordinate with internal departments (service, parts, sales) to resolve customer requests.9Support sales initiatives by informing customers about offers, warranties, and additional services.10Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.<br>The Job Profile1Educational Qualifications Diploma or Bachelor’s degree in Business Administration or related field is a plus 2Professional Certifications Call Center or CRM system training (preferred)3Experience0-1 years of experience in call center or customer service role4Essential Job Pre-Requisites Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency5Languages Proficiency English: Intermediate to Advanced (Required)

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we’ve been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we’re looking for passionate individuals who share our vision and values.<br>Job Summary:The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.<br>Primary Responsibilities:2.1 Answer incoming patient calls (inbound) in a professional and courteous manner.2.2 Make outbound calls to confirm, reschedule, or follow up on appointments and services.2.3 Accurately book appointments in the system based on clinic policies and medical guidelines.2.4 Record all relevant information and notes in the system during or after each call.2.5 Handle patient complaints or forward them to the appropriate teams as per standard procedures.2.6 Follow approved call scripts and adhere to service quality standards.2.7 Meet daily performance targets such as call volume, average handling time, and satisfaction scores.2.8 Maintain patient confidentiality and comply with data privacy standards.2.9 The employee may be assigned additional tasks within their scope of work based on business needs and may be reassigned across units or teams within the center as required.<br>Education / Professional Qualifications:High school diploma required (Diploma or Bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.<br>Experts & Skills:Strong verbal communication and interpersonal skills. Proficiency in spoken and written Arabic; English is preferred. Ability to use computer systems and appointment scheduling tools. Ability to work under pressure and manage multiple tasks. High level of commitment, accuracy, and time management.

We are seeking a Saudi motivated and customer-focused Call Center Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and enhance their overall experience.<br><br>Key Responsibilities<br><br>Respond promptly and professionally to customer calls, emails, and chats. Identify customer needs and provide appropriate solutions and information. Document all interactions accurately in our customer relationship management system. Collaborate with team members to improve processes and enhance service delivery. Maintain up-to-date knowledge of products, services, and promotions. Handle complaints and escalations with empathy and professionalism.<br><br>Qualifications<br><br>SAUDI NATIONALITY ONLYHigh school diploma or equivalent; associate or bachelor’s degree preferred. Proven experience in a call center or customer service role. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks. Proficiency in using computer systems and software.<br><br>If you are passionate about helping others and thrive in a collaborative environment, we invite you to apply for this exciting opportunity to make a difference in our customers' lives.

We are seeking a Contact Center Quality Analyst responsible for monitoring and evaluating customer interactions to ensure service quality, compliance, and adherence to company standards. This role plays a key part in improving customer experience by identifying performance gaps, providing actionable feedback, and supporting continuous improvement initiatives.<br>Key Responsibilities:Monitor and evaluate inbound and outbound calls, emails, and chat interactions based on defined quality standards. Ensure compliance with company policies, procedures, and regulatory requirements. Provide detailed feedback and coaching to agents and team leaders to improve performance. Identify trends, gaps, and areas for improvement in customer interactions and processes. Prepare and present quality reports, scorecards, and insights to management. Collaborate with training and operations teams to develop targeted coaching and training programs. Participate in calibration sessions to ensure scoring consistency and fairness. Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.<br>Requirements:Minimum 1–3 years of experience in a contact center environment, preferably in a quality assurance role. Strong understanding of call center KPIs, quality frameworks, and customer service standards. Experience in call monitoring tools and quality management systems. Bachelor’s degree preferred (or equivalent experience).<br>Skills:Strong analytical and attention-to-detail skills. Excellent listening, communication, and feedback delivery abilities. Ability to evaluate performance objectively and provide constructive coaching. Good reporting and data analysis skills. Time management and ability to handle multiple evaluations efficiently. Strong interpersonal skills and ability to work collaboratively with teams.

We are seeking a Contact Center Quality Analyst responsible for monitoring and evaluating customer interactions to ensure service quality, compliance, and adherence to company standards. This role plays a key part in improving customer experience by identifying performance gaps, providing actionable feedback, and supporting continuous improvement initiatives.<br>Key Responsibilities:Monitor and evaluate inbound and outbound calls, emails, and chat interactions based on defined quality standards. Ensure compliance with company policies, procedures, and regulatory requirements. Provide detailed feedback and coaching to agents and team leaders to improve performance. Identify trends, gaps, and areas for improvement in customer interactions and processes. Prepare and present quality reports, scorecards, and insights to management. Collaborate with training and operations teams to develop targeted coaching and training programs. Participate in calibration sessions to ensure scoring consistency and fairness. Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.<br>Requirements:Minimum 1–3 years of experience in a contact center environment, preferably in a quality assurance role. Strong understanding of call center KPIs, quality frameworks, and customer service standards. Experience in call monitoring tools and quality management systems. Bachelor’s degree preferred (or equivalent experience).<br>Skills:Strong analytical and attention-to-detail skills. Excellent listening, communication, and feedback delivery abilities. Ability to evaluate performance objectively and provide constructive coaching. Good reporting and data analysis skills. Time management and ability to handle multiple evaluations efficiently. Strong interpersonal skills and ability to work collaboratively with teams.