وظائف وكيل مدرسة

We are looking for a hands-on individual capable of building AI Agents using various AI models, with the ability to translate manager needs into secure, reliable, and practically usable intelligent agents within a professional environment. Tasks: • Design and build customized AI agents according to each manager's needs. • Connect agents to email, calendar, files, corporate systems, and various tools. • Build multi-step workflows and execute tasks automatically. • Develop memory, context, permissions, and human-in-the-loop approval mechanisms. • Improve agent accuracy and reduce errors and hallucinations. • Test agents, monitor their performance, and develop them continuously. • Contribute to building a scalable platform to serve a large number of companies and managers.<br>Requirements: • Proven hands-on experience in building AI Agents. • Experience with models such as OpenAI, Claude, Gemini, etc. • Proficiency in handling APIs and system integrations. • Knowledge of agent-building frameworks and workflow tools such as LangGraph, CrewAI, AutoGen, n8n, or similar. • Experience in RAG, vector databases, and memory/context management. • Good understanding of data security, permission management, and customer data isolation. • Ability to translate business needs into actionable technical solutions. • Possess a portfolio or practical projects that can be showcased. Preference will be given to those who have previously built an AI agent that performs real-world tasks, integrates with multiple systems, and operates securely within a corporate environment. To apply, please send: Your CV. Links or demos of previously implemented AI Agent projects.

<p>We are looking for an ambitious real estate sales agent to manage clients and close real estate deals professionally. You will be responsible for the entire sales cycle, from identifying potential clients and showing properties, to negotiating and coordinating contracts, and finally handing over the property, while ensuring the building of a strong client base and achieving monthly targets.</p><p>&nbsp;</p><p>Tasks</p><p>&nbsp;</p><p>Receive and qualify potential real estate clients (via calls, WhatsApp, personal visits, online portals) and manage the sales pipeline.</p><p>Show properties/units and explain features, pricing, and payment plans clearly.</p><p>Schedule and conduct site visits and client meetings, and follow up with clients regularly.</p><p>Negotiate within approved limits and close deals efficiently.</p><p>Coordinate bookings, contract signings, and documentation with internal teams.</p><p>Maintain accurate updates in the CRM system (client notes, status, next steps).</p><p>&nbsp;</p><p>Achieve monthly KPIs (leads, viewings/meetings, offers, closing ratio, revenue).</p><p>Gather market information regarding competitor pricing and client feedback.</p><p>Support the property handover process to the client and coordinate after-sales services when needed.</p><p>&nbsp;</p><p>Provide weekly sales reports and forecasts.<br><br>&nbsp;</p><p>&nbsp;</p><p>Requirements</p><p>1 to 3 years or more of experience in real estate sales.</p><p>Excellent communication, persuasion, and negotiation skills.</p><p>Goal-oriented with a strong commitment to follow-up.</p><p>Proficiency in using CRM systems and Microsoft Office software.</p><p>Fluency in Arabic is required; fluency in English is an added advantage.</p><p>&nbsp;</p>

<div dir="rtl"><h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Al Majd National Schools (<strong style="font-weight:700;">مدارس المجد الأهلية</strong>) in Riyadh is seeking to appoint three dedicated General Practitioners (two male and one female) to provide comprehensive healthcare services within its school clinics. This full-time role offers an opportunity to work in an organized educational environment, ensuring the well-being of students and staff.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Provide primary healthcare services to students and school personnel.</li> <li style="margin:0 0 6px;">Manage medical conditions, injuries, and emergency cases occurring within the school premises.</li> <li style="margin:0 0 6px;">Administer first aid and assess cases that require referral to external healthcare facilities.</li> <li style="margin:0 0 6px;">Monitor and meticulously document health cases and maintain school medical records.</li> <li style="margin:0 0 6px;">Ensure the clinic, its supplies, medications, and first aid equipment are always ready and well-stocked.</li> <li style="margin:0 0 6px;">Participate actively in health awareness and education programs for the school community.</li> <li style="margin:0 0 6px;">Adhere strictly to all approved health regulations and requirements applicable to school clinics.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Requirements</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Bachelor's degree in Medicine and Surgery or an equivalent accredited medical qualification.</li> <li style="margin:0 0 6px;">Valid professional classification from the Saudi Commission for Health Specialties (SCFHS).</li> <li style="margin:0 0 6px;">Current and valid license to practice medicine in the Kingdom of Saudi Arabia.</li> <li style="margin:0 0 6px;">Demonstrated ability to manage emergency situations and administer first aid effectively.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Skills and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Excellent communication skills, particularly in interacting with students.</li> <li style="margin:0 0 6px;">A strong sense of commitment and discipline.</li> <li style="margin:0 0 6px;">Candidates should have 5-10 years of relevant experience.</li> <li style="margin:0 0 6px;">Prior experience in school clinics or primary healthcare is preferred.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Schedule and Compensation</h3> <p style="margin:0 0 12px; ************;">This is a full-time position with working hours from <strong style="font-weight:700;">6:30 AM to 1:30 PM</strong>, Sunday through Thursday. The monthly salary for this role is <strong style="font-weight:700;">5,450 Saudi Riyals</strong>.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Location</h3> <p style="margin:0 0 12px; ************;">The role is based in Riyadh, at the premises of Al Majd National Schools.</p></div>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث مدارس الحصان النموذجيه الاهليه ورياض الاطفال عن <strong >وكيل مدرسة</strong> للانضمام إلى فريقها التعليمي في <strong >الدمام، المنطقة الشرقية</strong>. هذا الدور بدوام كامل ويهدف إلى دعم الإدارة المدرسية في تحقيق أهدافها التعليمية والإدارية.</p> <h3 >الهدف من الوظيفة</h3> <p >يتولى وكيل المدرسة مسؤولية المشاركة الفعالة في إعداد الخطط الدورية والتشغيلية للمدرسة، بالإضافة إلى الخطط المتعلقة بالبرنامج اليومي والشهري وتنظيم الاجتماعات المدرسية، مع ضمان تنفيذها بفعالية. يشمل الدور أيضاً متابعة كافة العمليات الإدارية المعتمدة، والقيام بمهام قائد المدرسة في حال غيابه، وتنفيذ التعليمات المتعلقة بالنواحي الفنية والإدارية للمدرسة.</p> <h3 >المسؤوليات الرئيسية</h3> <ul > <li >متابعة كافة القضايا المتعلقة بالنظام والانضباط المدرسي، وضمان التزام جميع أفراد المجتمع المدرسي بالأنظمة واللوائح والتعليمات الصادرة عن المنطقة التعليمية ووزارة التعليم.</li> <li >الإشراف على الإجراءات المتعلقة بسجلات المدرسة والوثائق، ومتابعة عمليات قبول وتسجيل الطلاب، وحصر حضورهم وغيابهم، وضمان الحفظ والتحديث المستمر لملفات وسجلات الطلاب.</li> <li >الإشراف على عمليات حفظ وإدارة العهد واللوازم المدرسية، والإشراف على صرفها وتنظيمها، وضمان التقيد بالأساليب المناسبة لاستخدامها بفعالية.</li> <li >الإشراف على المرافق المدرسية ومتابعة عمليات صيانتها وإدامتها لضمان استثمارها بطريقة فعالة وآمنة.</li> <li >المشاركة في تنسيق النشاطات المدرسية العامة والخاصة بالمواد ومساهمة الطلبة فيها.</li> <li >تمثيل المدرسة والنيابة عنها في الفعاليات والاجتماعات واللقاءات مع مختلف أفراد المجتمع المحلي، والاستماع إلى ملاحظاتهم واقتراحاتهم حول مستوى الخدمات التعليمية والتربوية المقدمة.</li> <li >الإشراف على عمليات إعداد التقارير الخاصة بإنجازات المدرسة والأنشطة التابعة وعرضها على الإدارة العليا للمدرسة.</li> <li >إحاطة الإدارة العليا بمختلف التحديات والمستجدات، وتقديم الحلول والتوصيات لمختلف القضايا الإستراتيجية والمبادرات المستقبلية المهمة.</li> </ul> <h3 >المؤهلات والخبرات</h3> <ul > <li >خبرة عملية تتراوح من <strong >0 إلى 1 سنة</strong> في مجال ذي صلة.</li> </ul> <h3 >بيئة العمل</h3> <p >هذه الوظيفة بدوام كامل ومقرها في مدينة الدمام بالمنطقة الشرقية، ضمن بيئة تعليمية داعمة ومحفزة.</p> <h3 >التقديم</h3> <p >ندعو المهتمين الذين يستوفون المتطلبات المذكورة أعلاه للتقديم على هذا الدور.</p></div>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث مدارس عربيان غلف العالمية عن <strong >وكيل مدرسة</strong> للانضمام إلى فريقها التعليمي في الجبيل، المنطقة الشرقية. يضطلع شاغل هذا الدور بمسؤولية دعم قائد المدرسة في الإشراف على العمليات التعليمية والإدارية، والمساهمة في تطوير وتنفيذ الخطط المدرسية لضمان بيئة تعليمية فعالة ومنظمة. هذه الوظيفة بدوام كامل وتتطلب خبرة تتراوح بين 2 إلى 5 سنوات، براتب شهري قدره 5000 ريال سعودي.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >المشاركة في إعداد الخطط الدورية والتشغيلية للمدرسة، بالإضافة إلى الخطط المتعلقة بالبرنامج اليومي والشهري والاجتماعات المدرسية، وضمان تنفيذها.</li> <li >متابعة كافة العمليات الإدارية المعتمدة والقيام بأعمال قائد المدرسة في حال غيابه.</li> <li >تنفيذ كافة التعليمات المتعلقة بالنواحي الفنية والإدارية للمدرسة.</li> <li >متابعة كافة القضايا المتعلقة بالنظام والانضباط المدرسي، وضمان التزام كافة أفراد المجتمع المدرسي بالأنظمة واللوائح والتعليمات الصادرة عن المنطقة التعليمية ووزارة التعليم.</li> <li >الإشراف على الإجراءات المتعلقة بسجلات المدرسة والوثائق الخاصة بها، ومتابعة عمليات قبول وتسجيل الطلاب.</li> <li >متابعة وحصر حضور الطلاب وغيابهم، وضمان الحفظ والتحديث المستمر لملفات وسجلات الطلاب.</li> </ul> <h3 >إدارة الموارد والمرافق</h3> <ul > <li >الإشراف على عمليات حفظ وإدارة العهد واللوازم المدرسية، والإشراف على عملية صرفها وتنظيمها.</li> <li >ضمان التقيد بالأساليب والطرائق المناسبة لضمان استخدام اللوازم بشكل فعال.</li> <li >الإشراف على المرافق المدرسية ومتابعة عمليات صيانتها وإدامتها بما يضمن استثمارها بطريقة فعالة وآمنة.</li> </ul> <h3 >التنسيق والتواصل</h3> <ul > <li >المشاركة في تنسيق النشاطات المدرسية العامة والنشاطات الخاصة بالمواد ومساهمة الطلبة فيها.</li> <li >تمثيل المدرسة والنيابة عنها في الفعاليات والاجتماعات واللقاءات مع مختلف أفراد المجتمع المحلي.</li> <li >الاستماع إلى ملاحظات واقتراحات المجتمع حول مستوى الخدمات التعليمية والتربوية المقدمة من المدرسة.</li> <li >الإشراف على عمليات إعداد التقارير الخاصة بإنجازات المدرسة والأنشطة التابعة وعرضها على الإدارة العليا للمدرسة.</li> <li >إحاطة الإدارة العليا بمختلف التحديات والمستجدات، وتقديم الحلول والتوصيات لمختلف القضايا الإستراتيجية والمبادرات المستقبلية المهمة.</li> </ul> <h3 >المؤهلات والمتطلبات</h3> <ul > <li >خبرة عملية تتراوح بين <strong >2 إلى 5 سنوات</strong> في مجال ذي صلة.</li> <li >يجب أن يكون التخصص في اللغة الإنجليزية، أو أن يكون المؤهل الحالي قد تم الحصول عليه باللغة الإنجليزية، أو أن يكون المتقدم حاصلاً على شهادة آيلتس (IELTS).</li> <li >الحصول على الرخصة المهنية التعليمية.</li> </ul> <h3 >بيئة العمل</h3> <p >تُقدم مدارس عربيان غلف العالمية بيئة عمل داعمة في الجبيل، المنطقة الشرقية، حيث يُتوقع من وكيل المدرسة العمل بدوام كامل ضمن فريق ملتزم بتقديم تعليم عالي الجودة. هذه الفرصة تتيح للمتقدم المساهمة الفعالة في تطوير العملية التعليمية والإدارية للمدرسة.</p></div>

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>The Reservations Agent is responsible for handling all room reservation inquiries and bookings for FAENA with efficiency, accuracy, and exceptional customer service. The role ensures seamless booking experiences across all channels, supports revenue optimization through accurate system handling, and delivers a high level of professionalism aligned with the resort s luxury hospitality standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma required; diploma or degree in Hospitality Management or related field preferred.</li><li>1 3 years of experience in reservations, front office, or customer service within hospitality.</li><li>Familiarity with Property Management Systems (PMS) and reservation platforms.</li><li>Basic understanding of hotel operations, room inventory, and rate structures.</li><li>Fluency in English required; additional languages are an advantage.</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent; diploma in hospitality or communications is an advantage<br>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)<br>Basic understanding of telephone switchboard/PBX systems and call handling procedures<br>Familiarity with hotel operations and guest service standards is an advantage<br>Basic computer literacy and ability to use communication systems and software<br>Proficiency in Microsoft Office applications is an advantage</p>

<p><br></p><p>JOB OVERVIEW The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li><li>Excellent verbal communication and telephone etiquette</li><li>Strong customer service and guest interaction skills</li><li>Ability to handle multiple calls and tasks efficiently</li><li>Good listening skills and attention to detail</li><li>Calm and professional behavior under pressure</li><li>Strong organizational and time management skills</li><li>Ability to respond quickly and accurately to requests</li><li>Basic problem-solving and information handling skills</li><li>Teamwork and coordination with different departments</li><li>Ability to maintain confidentiality and professionalism</li><li>Clear and polite communication in English (additional languages are an advantage)</li><li>Reliability, punctuality, and strong work discipline</li></ul>

<h3 >About SGS - Saudi Ground Services</h3> <p >SGS - Saudi Ground Services is a prominent provider of comprehensive ground handling services across various airports in Saudi Arabia. Dedicated to operational excellence and ensuring a seamless travel experience, SGS plays a critical role in supporting the aviation industry by delivering efficient and high-quality services to airlines and passengers.</p> <h3 >Role Overview: Customer Service Agent</h3> <p >SGS - Saudi Ground Services is seeking dedicated individuals to join its team as a <strong >Customer Service Agent</strong>. This <strong >full-time</strong> position is integral to maintaining high standards of passenger experience and operational efficiency within the aviation sector. The role is available in two key locations: <strong >Jeddah</strong> and <strong >Riyadh</strong>, offering an opportunity to contribute to a dynamic and fast-paced environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Serve as the primary point of contact for customers, providing assistance and accurate information regarding services.</li> <li >Handle customer inquiries, resolve issues, and address concerns in a professional and efficient manner.</li> <li >Process customer requests accurately and in accordance with established company procedures and guidelines.</li> <li >Maintain detailed and accurate records of all customer interactions and transactions.</li> <li >Collaborate effectively with internal teams to ensure seamless service delivery and overall customer satisfaction.</li> <li >Adhere to all company policies, safety regulations, and service standards at all times.</li> </ul> <h3 >Qualifications and Skills</h3> <ul > <li >High school diploma or an equivalent educational background.</li> <li >Demonstrated strong communication and interpersonal skills, both verbal and written.</li> <li >Ability to work effectively and maintain composure in a fast-paced and dynamic operational environment.</li> <li >Proficiency in using computer systems and relevant software applications for customer service tasks.</li> <li >A strong customer-focused approach with a commitment to delivering excellent service outcomes.</li> <li >Capability to handle challenging situations calmly and professionally.</li> </ul> <h3 >Work Details and Compensation</h3> <p >This is a <strong >full-time</strong> employment opportunity within SGS - Saudi Ground Services. Compensation for the Customer Service Agent role is structured on a <strong >Marne Hourly-Rate Basis</strong>. The position requires physical presence at one of the designated operational locations in either <strong >Jeddah</strong> or <strong >Riyadh</strong>.</p> <h3 >Application Information</h3> <p >Candidates who meet the outlined qualifications and are interested in contributing to the SGS - Saudi Ground Services team are encouraged to submit their application for consideration.</p>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>Every Sky Travel is looking for an experienced Travel Agent to join our growing team in Riyadh.<br>We’re looking for someone with at least 2 years of travel industry experience, strong knowledge of reservations and ticketing, and hands-on experience with GDS systems Amadeus,&nbsp;<br>Experience in corporate travel, reissues, refunds, hotels and other travel services would be preferred. Arabic and English communication skills are required.<br>Location: Riyadh, Saudi Arabia</p>

<p>The Customer Service Agent ensures a positive, customer-first experience by handling calls efficiently, optimizing revenue, and addressing concerns professionally. Responsibilities include communicating flyadeal policies, accurate data entry, resolving complaints, and supporting flight disruption management. Agents maintain product knowledge, meet performance targets, and enhance the overall customer journey.</p><p>Key Responsibilities:</p><ul><li>Contribute to a positive Customer First environment within the CEC.</li><li>Achieve Productivity, Care and Revenue targets.</li><li>Handle all inbound calls without delay, optimizing revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner.</li><li>Escalate issues to management for further review immediately when required.</li><li>Engage with Customers using flyadeal voice, identify opportunities to surprise and delight.</li><li>Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs.</li><li>Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times.</li><li>Ensure all data entered into flyadeal systems is accurate and within established guidelines.</li><li>Support Team Leaders as required with flight disruption actions and system admin (incl. Queue Management and Cancelled Flight processing).</li><li>Monitor Customer feedback and operational issues, escalating recurring issues without delay.</li><li>Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree or High School Customer Service and calls handling</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About SLS The Red Sea</h3> <p >SLS The Red Sea, part of Accor's Ennismore lifestyle portfolio, is located on the Red Sea coast in Saudi Arabia. The resort features 150 guest rooms, five Food &amp; Beverage venues, and a spa. It is recognized for its design and service standards. This is a full-time position.</p> <h3 >The Guest Service Centre Agent Role</h3> <p >The Guest Service Centre Agent serves as a primary point of connection between guests and the hotel. This role involves managing communications, handling guest inquiries and requests efficiently, and providing accurate hotel information. The agent supports departmental communication to ensure a coordinated guest experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Handle internal and external guest communications promptly and professionally.</li> <li >Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay.</li> <li >Provide clear and accurate information regarding hotel facilities, dining, spa, activities, promotions, services, and local attractions.</li> <li >Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams.</li> <li >Log, track, and follow up on guest requests to ensure timely completion.</li> <li >Address guest feedback and concerns professionally, taking appropriate action and escalating matters when required.</li> <li >Manage wake-up call requests accurately and follow established procedures for unanswered calls.</li> <li >Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required.</li> <li >Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required.</li> <li >Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures.</li> <li >Maintain strict confidentiality and security when handling guest information and sensitive operational matters.</li> <li >Accurately record guest messages, requests, service notes, and relevant information in Opera PMS and other designated hotel systems.</li> <li >Review and maintain accurate guest information in hotel systems in accordance with established procedures.</li> <li >Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team.</li> <li >Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance.</li> <li >Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information.</li> <li >Promote appropriate hotel services and experiences based on guest needs and preferences.</li> <li >Maintain a professional and organized Guest Service Centre environment and ensure all equipment is ready for operation.</li> <li >Follow departmental Standard Operating Procedures (SOPs), service standards, training guidelines, handovers, and communication procedures.</li> <li >Support the onboarding and cross-training of new colleagues when required.</li> <li >Participate in departmental briefings, meetings, training, and continuous development activities.</li> <li >Support additional Guest Service Centre, Front Office, and administrative duties as required by the Supervisor or Management team.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.</li> <li >Minimum of 1–2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel.</li> </ul> <h3 >Required Skills and Attributes</h3> <ul > <li >Excellent command of spoken and written English, with a clear, confident, and professional telephone manner.</li> <li >Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.</li> <li >Strong guest service, communication, and interpersonal skills with a professional approach.</li> <li >Ability to multitask, prioritize, and respond efficiently in a fast-paced environment.</li> <li >Attention to detail with a strong commitment to guest privacy and confidentiality.</li> <li >Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments.</li> <li >Flexible and composed under pressure.</li> <li >Comfortable working effectively within a diverse and multicultural team environment.</li> </ul> <h3 >Application Information</h3> <p >This full-time position offers an opportunity to contribute to the guest experience at SLS The Red Sea.</p>