وظائف وكيل مدرسة

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Remote Customer Support Agent to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

<h3 >About FAENA and The Red Sea Expansion</h3> <p >FAENA is a global movement recognized for its integration of art, culture, and community. Rooted in soulful traditions and elevated by imaginative design, FAENA's culture emphasizes authentic hospitality and transformative experiences. The company is currently expanding into the Kingdom of Saudi Arabia with <strong >FAENA The Red Sea</strong>, marking a significant new chapter. This expansion aims to shape a world of beauty and connection, inviting individuals driven by creativity and excellence to contribute to its realization.</p> <h3 >The Role of Reservations Agent</h3> <p >The Reservations Agent is a full-time position based in Saudi Arabia, responsible for managing all room reservation inquiries and bookings for FAENA. This role requires 0-1 years of experience and is crucial for ensuring efficient, accurate, and professional customer service. The agent will facilitate seamless booking experiences across various channels and support revenue optimization while upholding the resort’s luxury hospitality standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner.</li> <li >Process room bookings, modifications, cancellations, and special requests accurately within the system.</li> <li >Ensure all reservations are entered correctly with complete guest information and rate details.</li> <li >Provide detailed information about room types, rates, packages, and resort services to potential guests.</li> <li >Maximize revenue opportunities through upselling room categories and promoting special offers.</li> <li >Maintain accurate availability and booking records in the Property Management System (PMS).</li> <li >Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness.</li> <li >Handle guest requests and ensure special arrangements are communicated and fulfilled.</li> <li >Monitor reservation channels to ensure consistency and accuracy of information across platforms.</li> <li >Respond to guest inquiries and resolve booking-related issues efficiently and professionally.</li> <li >Maintain strong knowledge of resort offerings, promotions, and local information.</li> <li >Ensure compliance with brand standards, policies, and data privacy regulations.</li> <li >Support overbooking control and manage inventory allocation as directed by management.</li> </ul> <h3 >Required Experience and Attributes</h3> <ul > <li >0-1 years of experience in a reservations or customer service role, preferably within the hospitality sector.</li> <li >Demonstrated ability to provide exceptional customer service with a high degree of professionalism.</li> <li >Strong attention to detail and accuracy in data entry and record keeping.</li> <li >Effective communication skills for interacting with guests and internal departments.</li> <li >Ability to manage multiple inquiries and tasks efficiently in a fast-paced environment.</li> </ul> <h3 >Work Environment and Standards</h3> <p >The Reservations Agent operates within FAENA's luxury hospitality environment, contributing directly to guest satisfaction and revenue goals. The role demands adherence to FAENA's brand standards, operational policies, and data privacy regulations. Collaboration with Front Office and Housekeeping teams is essential to ensure a seamless guest journey from booking to arrival.</p> <h3 >Join FAENA</h3> <p >If you possess the required experience and dedication to service excellence, we invite you to apply for this role and contribute to the FAENA experience in Saudi Arabia.</p>

<p>At SLS The Red Sea , every memorable dining experience begins before the guest arrives at the table. As an F&amp;B Reservations Agent , you will be the first point of connection for guests planning their dining experience handling reservations with accuracy, warmth, and the distinctive personality of SLS. From recommending the right venue and responding to guest enquiries to managing bookings and capturing individual preferences, you will work closely with our F&amp;B teams to ensure every reservation is thoughtfully coordinated and every guest arrives feeling expected and welcomed.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or equivalent; a qualification in Hospitality or a related field is preferred.</li><li>Minimum 1 2 years of experience in Reservations, Guest Relations, Front Office, F&amp;B Operations, or a similar guest-facing role.</li><li>Good command of spoken and written English is required.</li><li>Strong customer service, communication, and interpersonal skills with a warm and professional approach.</li><li>Basic computer skills and familiarity with restaurant reservation systems; experience with POS systems is an advantage.</li><li>Strong organizational skills with attention to detail and accuracy when managing reservations and guest information.</li><li>Ability to manage multiple enquiries and reservations efficiently in a fast-paced environment.</li><li>Professional and guest-focused, with a genuine interest in creating seamless dining experiences.</li><li>Previous experience within a luxury or lifestyle hospitality environment is an advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Noon<p><strong><em>Radically Changing the Way People Learn!</em></strong></p><br><p><strong>Noon Academy</strong>is the leading edtech platform in the Middle East, with over 12<span> million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtuall</span>y. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.</p><br><p><span>Hear it directly from our CEO and co-founder: </span><strong>this</strong><span><strong><br>Learn more about us:</strong></span><span><strong> here</strong></span></p><br><br><p><span><strong>Now: We’re laser-focused on reinventing schools in Saudi Arabia. We’re accelerating rapidly, well-funded, and profitable.<br>Office: Full-time, Riyadh-based. We’ve got a sweet office near the Boulevard, and we’d love to have you in it.</strong></span></p><br><span><strong>About the role</strong></span><p><span><strong>Noon runs hybrid classrooms across Saudi Arabia: a remote star teacher leads the session, students sit together in a physical classroom, and an in-room facilitator keeps the room working. It's a genuinely different way to teach, and it only works if someone with real classroom authority is shaping what gets taught and how it lands.</strong></span></p><br><p><span><strong>That's this role. We're looking for a </strong><strong>Head Teacher for the National track sciences</strong><strong> — someone with a decade or more of actual teaching behind them, who has coached other teachers, and who wants their judgement to reach thousands of students a day instead of thirty.</strong></span></p><br><p><span><strong>This is an academic role, not a management one. You won't run a department's admin or manage headcount. You'll decide what the curriculum should emphasize, hold the quality bar on how it's built, coach the teachers delivering it, and stay in the classroom yourself often enough to know whether any of it is actually working.</strong></span></p><br><span><strong>How the role splits</strong></span><p><span><strong>Area</strong></span></p><br><p><span><strong>Share</strong></span></p><br><p><span><strong>What it means day to day</strong></span></p><br><p><span><strong>Curriculum &amp;amp; term planning</strong></span></p><br><p><span><strong>50%</strong></span></p><br><p><span><strong>Working with the design team to decide the curriculum itself — which topics to cover, what needs more weight and what needs less, and how the term and year plan fits together. You review the final lesson once it's built in the system. You don't build it yourself; that's the Design Lead's job.</strong></span></p><br><p><span><strong>Coaching delivery teachers</strong></span></p><br><p><span><strong>30%</strong></span></p><br><p><span><strong>Coaching the teachers who actually present sessions to students — how to deliver the content, hold a hybrid room, and keep students engaged through a screen. Observation, feedback, and follow-up that changes practice.</strong></span></p><br><p><span><strong>Delivering lessons</strong></span></p><br><p><span><strong>20%</strong></span></p><br><p><span><strong>Teaching sessions yourself. Not as a regular teacher on the roster — it's to stay close to the content, see how it lands in practice, and hear directly from students.</strong></span></p><br><br><span><strong>What you'll own</strong></span><ul><li><p><span><strong>The academic quality of science curriculum across Middle School and High School on the National track — topic sequencing, weighting, depth, and alignment to what students are actually assessed on.</strong></span></p><br></li><li><p><span><strong>Term and year plans, built with the Design Leads and signed off by you before they go into production.</strong></span></p><br></li><li><p><span><strong>Final review of built lessons before they reach students — you're the last academic gate.</strong></span></p><br></li><li><p><span><strong>Coaching and development of the delivery teaching bench for your subjects, in partnership with Learning Excellence's observation and evaluation cycle.</strong></span></p><br></li><li><p><span><strong>Reading the assessment signal — Diagnostics, Exit Tickets, End-of-Chapter results, and Learning Gain — and translating it into what changes next term.</strong></span></p><br></li><li><p><span><strong>Being the academic voice in cross-functional conversations with Design, Learning Excellence, Product and Data.</strong></span></p><br></li></ul><span><strong>What we're looking for</strong></span><span><strong>Must have</strong></span><ul><li><p><span><strong>Minimum 10 years of actual classroom teaching experience, with genuine depth across both middle school and high school.</strong></span></p><br></li><li><p><span><strong>3–5 years managing or coaching other teachers — as a head of department, subject lead, mentor, or in a formal coaching role.</strong></span></p><br></li><li><p><span><strong>Familiarity with Saudi national assessments — Qudurat, Tahsili, and Nafes.</strong></span></p><br></li><li><p><span><strong>Strong digital capability and real comfort teaching in a digital environment. This is a hybrid classroom, delivered through a platform — not an occasional PowerPoint.</strong></span></p><br></li><li><p><span><strong>Fluent Arabic; professional English.</strong></span></p><br></li><li><p><span><strong>Based in Riyadh, or ready to relocate. Saudi nationals with KSA teaching experience strongly preferred.</strong></span></p><br></li></ul><span><strong>Nice to have</strong></span><ul><li><p><span><strong>A coaching certification or completion of a formal teacher training program</strong></span></p><br></li><li><p><span><strong>International curriculum experience — not only the local curriculum</strong></span></p><br></li><li><p><span><strong>Familiarity with international assessment frameworks — PISA, TIMSS, PIRLS — and what they imply for how you teach, not just what they are.</strong></span></p><br></li><li><p><span><strong>Experience using AI in teaching or curriculum work.</strong></span></p><br></li><li><p><span><strong>Experience with hybrid, blended, or remote instruction</strong></span></p><br></li></ul><span><strong>Why this role</strong></span><ul><li><p><span><strong>Reach. A great teacher changes thirty students a year. Here, your curriculum judgement reaches thousands of students a day, across every school Noon operates in.</strong></span></p><br></li><li><p><span><strong>Real academic authority. You're the gate on what ships. Not an advisor to a decision someone else makes.</strong></span></p><br></li><li><p><span><strong>A different model, being built now. Hybrid teaching in Saudi is genuinely new, and the pedagogy for it is being figured out by the people doing it — including you.</strong></span></p><br></li><li><p><span><strong>Evidence, not opinion. Diagnostics, Exit Tickets, End-of-Chapter results, and Learning Gain data mean you can actually see whether your calls worked.</strong></span></p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.</p> <h4>The Role of the Concierge Agent</h4> <p>Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</p> <h4>Four Seasons Hotel Riyadh</h4> <p>Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.</p> <p>Area of responsibility is Concierge.</p> <h4>Food & Beverage</h4> <p>The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.</p> <p>Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.</p> <h4>SPA and Wellness</h4> <p>Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.</p> <h4>Knowledge and Skills</h4> <p>This role is offered on a local hire basis in accordance with Saudi Labor Law.</p> <ul> <li>1 year of front office or related work experience is preferred.</li> <li>Previous experience with Opera PMS preferred.</li> <li>Ability to quickly and positively establish rapport is required.</li> <li>Current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel/environment will receive priority consideration.</li> <li>Strong command of the English language, both written and oral are required.</li> <li>Excellent commitment to service and teamwork.</li> <li>Ability to obtain a clean criminal record check.</li> <li>As our hotel is open 24/7, 365 days a year, we expect our Concierge's to be flexible in working mornings, evenings, weekends, overnights, and holidays.</li> <li>Great attention to detail and the ability to work in a fast-paced environment.</li> <li>On the job training is provided.</li> </ul> <h4>What to Expect:</h4> <ul> <li>Competitive net salary in a tax-free environment.</li> <li>Competitive housing allowance.</li> <li>Transportation allowance.</li> <li>21 days’ vacation.</li> <li>10 days public holidays per year.</li> <li>Paid home leave tickets.</li> <li>Complimentary employee meals.</li> <li>Medical insurance.</li> <li>Life insurance.</li> <li>Employee assistance program.</li> <li>Worldwide complimentary room nights with Four Seasons.</li> <li>Laundry/dry cleaning provided for work attire.</li> <li>Growth and development opportunities.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.<br><br><p><u><b>Localization:</b></u></p><br><br><p>This position is open to <b><u>Saudi nationals</u></b> only.</p><br><br><br><p><b><u><span>About The Role:</span></u></b></p><br><br><p>As a Core Agent, you will be an integral part of our dynamic team, working together towards a common goal – to exceed expectations and deliver exceptional customer service. With your unwavering dedication and enthusiasm, you will play a key role in ensuring that every guest receives the utmost care and attention.</p><br><br><br><p><b><u><span>Four Seasons Hotel Riyadh:</span></u></b></p><br><br><p>Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.</p><br><br><p>Areas of responsibility are Core, Sales, Rooms.</p><br><br><br><p><b><u><span>Food &amp; Beverage:</span></u></b></p><br><br><p>The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.</p><br><br><p>Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.</p><br><br><br><p><b><u><span>SPA and Wellness:</span></u></b></p><br><br><p>Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.</p><br><br><br><p>Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.</p><br><br><br><p><b><u><span>Knowledge and Skills:</span></u></b></p><br><br><ul><li><span>College education or equivalent experience.&nbsp;</span></li></ul><ul><li><span>Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity. </span></li></ul><ul><li><span>Be a champion of the Golden Rule: Do unto others as you would have them do unto you. </span></li><li><span>Be part of a cohesive team with opportunities to learn, grow and develop. </span></li><li><span>Have access to a robust benefit plan. </span></li><li><span>Can engage in diverse and challenging work. </span></li><li><span>Derive a sense of pride in work well done.&nbsp;</span></li></ul><br><br><u><span>What to Expect:&nbsp;</span></u><p>Competitive Net Salary in a Tax-Free Environment</p><br><br><p>Housing Allowance</p><br><br><p>Transportation Allowance</p><br><br><p>21 days’ vacation</p><br><br><p>10 days Public Holidays per year</p><br><br><p>Paid home leave tickets.</p><br><br><p>Complimentary employee meals</p><br><br><p>Medical Insurance</p><br><br><p>Life Insurance</p><br><br><p>Employee Assistance Program</p><br><br><p>Worldwide Complimentary Room Nights with Four Seasons</p><br><br><p>Laundry/dry cleaning for provided for work attire.</p><br><br><p>Growth &amp; Development opportunities</p><br><br><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Join Our Front Office Team as a Guest Service Agent at the First Vignette Collection in KSA!</span></span><br><span><span>We are looking for a welcoming, energetic, and detail-oriented Guest Service Agent to be the first point of contact and the face of the First Vignette Collection in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel). This is a pivotal role for individuals passionate about creating exceptional, personalized experiences and launching a successful career in luxury hospitality. If you have a passion for people and a commitment to service excellence, we encourage you to join our dynamic team.</span></span></p><br><br><ul><li><p><span><span><strong>Primary Responsibilities:</strong></span></span><br><span><span>Guest Check-in/Check-out: Efficiently manage the guest registration and departure process, ensuring accuracy and providing a seamless, memorable experience.</span></span></p><br></li></ul><br><ul><li><p><span><span>Customer Service: Warmly welcome guests, anticipate their needs, and respond promptly and courteously to all inquiries, requests, and concerns, escalating issues when necessary.</span></span></p><br></li></ul><br><ul><li><p><span><span>Information Hub: Provide in-depth knowledge of hotel services, facilities, local attractions, and dining options, acting as a personal concierge for guests.</span></span></p><br></li></ul><br><ul><li><p><span><span>Cash and Billing Handling: Accurately process payments, post charges, prepare folios, and handle currency exchange according to hotel financial procedures.</span></span></p><br></li></ul><br><ul><li><p><span><span>Communication &amp; Coordination: Maintain clear and consistent communication with other departments (Housekeeping, F&amp;B, Maintenance) to ensure all guest requests are fulfilled promptly.</span></span></p><br></li></ul><br><ul><li><p><span><span>Telephone Operations: Manage the hotel switchboard, </span><span>directing</span><span> calls, taking messages, and handling wake-up call requests with professionalism.</span></span></p><br></li></ul><br><ul><li><p><span><span>Safety &amp; Security: Be aware of and follow all safety and security procedures to ensure a safe environment for guests and colleagues.</span></span></p><br></li></ul><br><ul><li><p><span><span><strong>Requirements:</strong></span></span><br><span><span>Education: High school diploma or equivalent; a degree or diploma in Hospitality Management or a related field is a plus.</span></span></p><br></li></ul><br><ul><li><p><span></span></p></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<h3><strong>About the Role</strong></h3><p>Edvectus is seeking a <strong>Private Female Secondary English Teacher</strong> to provide bespoke English education to a high-profile family in Riyadh, Saudi Arabia. This full-time role involves delivering a comprehensive English Literature and Language program to students from Grades 8 to 12.</p><h3><strong>Role Context and Curriculum</strong></h3><p>The successful candidate will be responsible for teaching English Literature and Language to a small group of <strong>2 to 4 children</strong>, ranging from Grades 8 to 12. The curriculum is <strong>Cambridge-based</strong>, incorporating project-based learning to foster academic excellence and student-centred engagement. Teaching duties will include a combination of daytime and after-school sessions.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Deliver English Literature and Language instruction for students in Grades 8 through 12.</li><li>Implement a Cambridge-based curriculum, integrating project-based learning methodologies.</li><li>Provide student support through both daytime and after-school teaching sessions.</li><li>Collaborate with the Curriculum Coordinator, fellow subject specialists, and the students' schools.</li><li>Teach a small group of 2 to 4 students.</li><li>Undertake occasional travel within Saudi Arabia as required.</li></ul><h3><strong>Candidate Requirements</strong></h3><p>This position is open to <strong>female applicants only</strong>, in adherence to local regulations and cultural requirements.</p><ul><li>Bachelor's degree in English Literature, English Language, or a related field.</li><li>Recognised teaching qualification (*, PGCE, **, or equivalent).</li><li>First-language or near-native proficiency in English.</li><li>Minimum of <strong>two years'</strong> Secondary/High School English teaching experience.</li><li>Experience teaching English Literature and Language to GCSE level is strongly preferred.</li><li>Familiarity with Cambridge, British, IB, Australian, New Zealand, Canadian, or US curricula.</li><li>Demonstrated flexibility, professionalism, adaptability, and cultural sensitivity.</li></ul><h3><strong>Compensation and Benefits</strong></h3><p>The compensation package for this role includes:</p><ul><li>Tax-free salary of <strong>20,000–25,000 SAR per month</strong>.</li><li>Free furnished accommodation within a secure gated community.</li><li>Daily transportation provided.</li><li>Comprehensive medical insurance.</li><li>Annual return flights.</li><li>All travel expenses covered when accompanying family travel.</li></ul><h3><strong>Contract and Work Environment</strong></h3><p>This position offers a <strong>one-year renewable contract</strong>. The role provides an opportunity to work in a highly personalised educational environment with motivated learners, supporting a high-profile family. Occasional travel within Saudi Arabia is part of the role.</p>

<p>POSITION SUMMARY Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<h3 >About Marriott International and EDITION Hotels</h3> <p >Marriott International is seeking a <strong >Guest Experience Agent</strong> to join the team at EDITION Hotels. EDITION Hotels combine the visionary approach of boutique hotelier Ian Schrager with the service delivery of a world-class luxury hotel and the global reach of Marriott International. This brand aims to create a distinct experience in hospitality, targeting sophisticated consumers who value quality, originality, design, and service excellence without limitations.</p> <h3 >The Guest Experience Agent Role</h3> <p >Guest Experience Agents are dedicated to creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures. This full-time role empowers individuals to deliver a comprehensive range of services that guide guests throughout their entire stay. The objective is to ensure that all interactions and transactions contribute positively to the overall guest experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Process operational needs efficiently.</li> <li >Address and resolve guest requests promptly.</li> <li >Complete required reports accurately.</li> <li >Share highlights and information about the local area with guests.</li> <li >Contribute to creating a safe workplace environment.</li> <li >Uphold company quality standards consistently.</li> </ul> <h3 >Professional Conduct and Physical Requirements</h3> <p >Success in this role requires adherence to professional standards and the ability to meet specific physical demands. Candidates must be prepared to:</p> <ul > <li >Follow all company policies and procedures.</li> <li >Maintain confidentiality of sensitive information.</li> <li >Protect company assets.</li> <li >Ensure professional uniform, personal appearance, and communication at all times.</li> <li >Stand, sit, or walk for extended periods.</li> <li >Perform hands-on tasks including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.</li> </ul> <h3 >Qualifications and Candidate Profile</h3> <p >Candidates for the Guest Experience Agent position should meet the following requirements:</p> <ul > <li ><strong >Education:</strong> High school diploma or *** equivalent.</li> <li ><strong >Related Work Experience:</strong> No related work experience is required (0-1 year experience is acceptable).</li> <li ><strong >Supervisory Experience:</strong> No supervisory experience is required.</li> <li ><strong >License or Certification:</strong> None required.</li> </ul> <p >EDITION Hotels seeks outgoing individuals who are inspired, challenged, and committed to providing service that originates from genuine care rather than prescriptive guidelines.</p> <h3 >Work Type</h3> <p >This is a full-time position within the dynamic environment of EDITION Hotels, part of Marriott International. The role emphasizes a hands-on approach to guest service, ensuring every interaction contributes to a superior hospitality experience.</p>

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p>Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul>