وظائف وكيل مدرسة - جدة السعودية

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Purpose<br><br>To maintain and enhance rider support standards, compliance, and performance quality across the rider support and ensure agents meet operational KPIs, and rider experience expectations.<br><br>Key Accountabilities And Activities<br><br>Quality Assurance<br><br>Lead and supervise the quality assurance activities within the team. Monitor and evaluate agents' performance on the program level for voice and non-voice transactions using a quality monitoring system. Assess script adherence, data accuracy, process consistency, and product knowledge. Analyze failures and potential failures, and develop action plans and preventive measures. Communicate results and findings to management and stakeholders. Ensure compliance with monitoring sample sizes for all team members. Verify and ensure adherence to sample size requirements for new agents. Generate and deliver regular business intelligence & quality assurance reports. Review and analyze quality variations from metrics and identify problem areas. Collaborate with internal stakeholders to address quality-related issues and improve processes. Conduct calibration sessions with monitors and clients to ensure consistency in quality assessments.<br><br>Process Improvement<br><br>Identify opportunities for process improvement and efficiency enhancement. Collaborate with cross-functional teams to implement process changes and best practices. Provide recommendations for training needs based on quality evaluations. Continuously review and update quality monitoring guidelines and score sheets.<br><br>Team Management<br><br>Provide guidance and support to the QA team members. Conduct regular coaching and feedback sessions to improve performance. Develop and deliver training sessions to enhance agents' quality performance. Foster a positive and collaborative work environment within the QA team. Conduct regular team meetings to discuss quality updates and address concerns.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience<br><br>4–6 years of experience in operations, fleet management, logistics, or quality control. Strong analytical and reporting skills KPI monitoring and performance management Strong communication skills<br><br>Education and Certifications<br><br>Bachelor’s degree in Business Administration or a relevant field is required.

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Purpose<br><br>The Quality Assurance Supervisor in the vendor operations is responsible for monitoring and evaluating vendor interactions to ensure compliance with company standards and policies. This role plays a key part in enhancing vendor satisfaction by identifying areas for improvement, providing constructive feedback to agents, and supporting continuous quality enhancement across the vendor operations.<br><br>Key Responsibilities<br><br>Lead and oversee the quality monitoring framework for inbound and outbound vendor interactions, ensuring alignment with established quality standards and business objectives. Review and validate call evaluations conducted by QA officers to ensure consistency, accuracy, and fairness across all assessments. Analyze performance trends and quality insights to identify systemic gaps, root causes, and opportunities for operational improvement. Drive continuous improvement initiatives by translating quality findings into actionable recommendations and partnering with Operations, Training, and other stakeholders for implementation. Coach and guide QA officers to enhance their evaluation skills, calibration accuracy, and overall effectiveness. Ensure regular calibration sessions are conducted and standardized across teams to maintain evaluation integrity. Collaborate with the training team to design and refine training programs based on identified behavioral and performance gaps. Oversee the development and continuous enhancement of quality frameworks, scorecards, and evaluation criteria in line with evolving business needs. Ensure full compliance with internal policies, regulatory requirements, and data privacy standards. Own and manage the preparation of weekly, monthly, and ad-hoc quality performance reports, providing clear insights and executive summaries to stakeholders. Act as the main point of contact for quality-related escalations and ensure timely resolution. Support strategic initiatives related to vendor experience, customer satisfaction, and overall service excellence.<br><br>Qualifications<br><br>Qualifications<br><br>Strong communication and interpersonal skills with the ability to provide clear, actionable feedback. High attention to detail and observation skills. Proficiency with CRM systems and call recording/evaluation tools. Good analytical and reporting skills. Excellent time management and organizational abilities.<br><br>Knowledge And Experience<br><br>3-4 years of relevant experience<br><br>Education and Certifications<br><br>Bachelor Degree in a relevant field is required.

Company Description<br>Silicon Valley Global PH Inc. is an AI-driven, tech-focused financial engineering firm that delivers advanced investment management and project funding solutions. The company leverages cutting-edge technology and data-driven insights to design transformative financial strategies for clients. Operating in a dynamic digital landscape, it focuses on sustainable growth and innovative financing structures. Professionals joining the firm can expect to work with modern tools, complex financial models, and global projects that require strategic thinking and technical expertise.<br>Role Description<br>This is a freelance/parttime/virtual remote role for an International Trade Finance Consultant/ Manager(TFM)/ Country Manager. The TFC/ TFM/Country Manager will be responsible for marketing SVG's products and services, overseeing the company's operations in a specific country, developing and implementing business strategies, ensuring compliance with local laws and regulations, and driving business growth. Day-to-day tasks include managing budgets, building and maintaining relationships with key stakeholders, and leading a team of professionals to achieve company goals.<br>Qualifications<br>*Preferably CEO, Founder, Chairman, Director, Operations Head. Realtor/Developer, Mining Industries, Producers, Manufacturers, Broker, Bank Manager and any trade business owners .*Preferably is a plus Commodity traders, Owner of Garment/ Apparel/Clothing, importers, exporter, Logistics Officers/Specialist, Shipping Officers/Specialist, Procurement Manager/Officer/Decision Maker, *Preferably are importer-exporter of Commodities Agri Products/Petroleum-Gas,Oil/Building Steel Materials, Logistics-Freight-Cargo-Shipping-Aviation Business, Gold exporter-producer-mining, Commodities manufacturing, Brokerage, Real Estate Development Engineering/Road & Railways/Building Development, Vehicles-Automobiles, Garment factory owner, Traders, Direct Suppliers*Preferably have experience of Digital Sales and Marketing strategies, postings to any platform, groups in social media, callcenter Agents, Import Export brokers-traders, that can generate Leads/clients.*Familiarity with banking instruments such as Letters of Credit (LC/DLC),Bank Guarantees (BG), Standby Letters of Credit (SBLC), Proof of Funds (POF), Bank Comfort Letters (BCL), MT760, MT799, MT700 & other SWIFT-related instruments and other relevant financial tools*Preferably with experience as a Trade Finance/Banking Consultant Operations or at least 3-year in trading business*Business Strategy and Development skills*Knowledge of local laws and regulations*Strong leadership and team management abilities*Excellent communication and negotiation skills*Flexibility to work remotely and independently*Experience in the financial engineering or tech industry is a plus

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Purpose<br><br>The Quality Assurance Supervisor in the vendor operations is responsible for monitoring and evaluating vendor interactions to ensure compliance with company standards and policies. This role plays a key part in enhancing vendor satisfaction by identifying areas for improvement, providing constructive feedback to agents, and supporting continuous quality enhancement across the vendor operations.<br><br>Key Responsibilities<br><br>Lead and oversee the quality monitoring framework for inbound and outbound vendor interactions, ensuring alignment with established quality standards and business objectives. Review and validate call evaluations conducted by QA officers to ensure consistency, accuracy, and fairness across all assessments. Analyze performance trends and quality insights to identify systemic gaps, root causes, and opportunities for operational improvement. Drive continuous improvement initiatives by translating quality findings into actionable recommendations and partnering with Operations, Training, and other stakeholders for implementation. Coach and guide QA officers to enhance their evaluation skills, calibration accuracy, and overall effectiveness. Ensure regular calibration sessions are conducted and standardized across teams to maintain evaluation integrity. Collaborate with the training team to design and refine training programs based on identified behavioral and performance gaps. Oversee the development and continuous enhancement of quality frameworks, scorecards, and evaluation criteria in line with evolving business needs. Ensure full compliance with internal policies, regulatory requirements, and data privacy standards. Own and manage the preparation of weekly, monthly, and ad-hoc quality performance reports, providing clear insights and executive summaries to stakeholders. Act as the main point of contact for quality-related escalations and ensure timely resolution. Support strategic initiatives related to vendor experience, customer satisfaction, and overall service excellence.<br><br>Qualifications<br><br>Qualifications<br><br>Strong communication and interpersonal skills with the ability to provide clear, actionable feedback. High attention to detail and observation skills. Proficiency with CRM systems and call recording/evaluation tools. Good analytical and reporting skills. Excellent time management and organizational abilities.<br><br>Knowledge And Experience<br><br>3-4 years of relevant experience<br><br>Education and Certifications<br><br>Bachelor Degree in a relevant field is required.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Purpose<br><br>To maintain and enhance rider support standards, compliance, and performance quality across the rider support and ensure agents meet operational KPIs, and rider experience expectations.<br><br>Key Accountabilities And Activities<br><br>Quality Assurance<br><br>Lead and supervise the quality assurance activities within the team. Monitor and evaluate agents' performance on the program level for voice and non-voice transactions using a quality monitoring system. Assess script adherence, data accuracy, process consistency, and product knowledge. Analyze failures and potential failures, and develop action plans and preventive measures. Communicate results and findings to management and stakeholders. Ensure compliance with monitoring sample sizes for all team members. Verify and ensure adherence to sample size requirements for new agents. Generate and deliver regular business intelligence & quality assurance reports. Review and analyze quality variations from metrics and identify problem areas. Collaborate with internal stakeholders to address quality-related issues and improve processes. Conduct calibration sessions with monitors and clients to ensure consistency in quality assessments.<br><br>Process Improvement<br><br>Identify opportunities for process improvement and efficiency enhancement. Collaborate with cross-functional teams to implement process changes and best practices. Provide recommendations for training needs based on quality evaluations. Continuously review and update quality monitoring guidelines and score sheets.<br><br>Team Management<br><br>Provide guidance and support to the QA team members. Conduct regular coaching and feedback sessions to improve performance. Develop and deliver training sessions to enhance agents' quality performance. Foster a positive and collaborative work environment within the QA team. Conduct regular team meetings to discuss quality updates and address concerns.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience<br><br>4–6 years of experience in operations, fleet management, logistics, or quality control. Strong analytical and reporting skills KPI monitoring and performance management Strong communication skills<br><br>Education and Certifications<br><br>Bachelor’s degree in Business Administration or a relevant field is required.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division<br><br>Key Accountability Areas<br><br>Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability. Align operational goals with the company’s overall business strategy and ensure cross-functional teams are working toward shared objectives. Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service. Drive operational innovation through automation, technology adoption, and process improvements. Ensure processes are scalable and adaptable to support business expansion. Establish and monitor KPIs to track and measure operational performance across key areas. Standardize processes and reporting systems to ensure consistency and transparency across the operations department. Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement. Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction. Implement change management practices to ensure successful adoption of new processes, systems, or technologies. Develop and implement robust fraud prevention strategies. Analyze transaction data to identify patterns and anomalies. Collaborate with technology teams to enhance fraud detection algorithms. Train and educate operational staff on fraud prevention best practices. Continuously monitor and adapt fraud prevention measures. Analyze cancellation patterns to identify common reasons Implement measures to reduce cancellations Minimize the impact of cancellations on resources Investigate failed deliveries (e.g., incorrect addresses, customer unavailability). Enhance address validation during order placement. Implement real-time tracking and communication features for customers and drivers. Leverage data analytics to identify wastage trends. Use predictive models to anticipate potential wastage scenarios. Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents. Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration. Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency. Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs. Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence. Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation. Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue. Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations. Lead efforts to automate manual processes within the delivery ecosystem. Evaluate and implement technology solutions (e.g., route optimization, order tracking). Enhance customer self-service options through intuitive app features. Monitor automation performance and iterate for continuous improvement. Establish clear KPIs for compensation effectiveness. Measure the impact of compensation decisions on operational performance.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives. Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>People Management<br><br>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.<br><br>Budget Management<br><br>Manage and own the budgeting cycle and provide input to the budgeting process. Ensure effective utilization of the function's budget, and report accurately on progress and challenges. Investigate and propose implementing strategies that result in a positive financial impact for HS. Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.<br><br>Governance And Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience:<br><br>10 -12 years of experience in operations, process improvement, or operational excellence roles Strong knowledge of operational improvement methodologies Strong problem-solving skills Advance analytical skills Leadership skills<br><br>Education And Certifications<br><br>Bachelor’s degree in business management, or a related field Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division<br><br>Key Accountability Areas<br><br>Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability. Align operational goals with the company’s overall business strategy and ensure cross-functional teams are working toward shared objectives. Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service. Drive operational innovation through automation, technology adoption, and process improvements. Ensure processes are scalable and adaptable to support business expansion. Establish and monitor KPIs to track and measure operational performance across key areas. Standardize processes and reporting systems to ensure consistency and transparency across the operations department. Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement. Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction. Implement change management practices to ensure successful adoption of new processes, systems, or technologies. Develop and implement robust fraud prevention strategies. Analyze transaction data to identify patterns and anomalies. Collaborate with technology teams to enhance fraud detection algorithms. Train and educate operational staff on fraud prevention best practices. Continuously monitor and adapt fraud prevention measures. Analyze cancellation patterns to identify common reasons Implement measures to reduce cancellations Minimize the impact of cancellations on resources Investigate failed deliveries (e.g., incorrect addresses, customer unavailability). Enhance address validation during order placement. Implement real-time tracking and communication features for customers and drivers. Leverage data analytics to identify wastage trends. Use predictive models to anticipate potential wastage scenarios. Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents. Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration. Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency. Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs. Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence. Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation. Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue. Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations. Lead efforts to automate manual processes within the delivery ecosystem. Evaluate and implement technology solutions (e.g., route optimization, order tracking). Enhance customer self-service options through intuitive app features. Monitor automation performance and iterate for continuous improvement. Establish clear KPIs for compensation effectiveness. Measure the impact of compensation decisions on operational performance.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives. Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>People Management<br><br>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.<br><br>Budget Management<br><br>Manage and own the budgeting cycle and provide input to the budgeting process. Ensure effective utilization of the function's budget, and report accurately on progress and challenges. Investigate and propose implementing strategies that result in a positive financial impact for HS. Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.<br><br>Governance And Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience:<br><br>10 -12 years of experience in operations, process improvement, or operational excellence roles Strong knowledge of operational improvement methodologies Strong problem-solving skills Advance analytical skills Leadership skills<br><br>Education And Certifications<br><br>Bachelor’s degree in business management, or a related field Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.

Company Description Square Yards is a full-stack proptech platform that supports the entire real estate journey, including search and discovery, transactions, mortgages, home furnishing, rentals, and property management. The company is also building proprietary B2B platforms for developers, financial institutions, and agents, enabling more efficient and transparent real estate operations. Square Yards facilitates over 15,000 transactions annually, with a transaction value exceeding USD 1 billion and a growing global footprint in markets such as the Middle East, Australia, and Canada. Leveraging data analytics and VR tools, Square Yards aims to disrupt traditional marketplaces and build India’s first MLS, while scaling adjacent B2C platforms like Azuro, Interior Company, and Square Capital to category leadership across the value chain.<br>Role Description This is a full-time, on-site Sales Investment Manager role based in Salmiya. The Sales Investment Manager will identify and qualify investment opportunities in real estate projects, guide clients through investment decisions, and manage end-to-end sales processes from initial consultation to closing. Daily responsibilities include analyzing market trends and financial data, presenting tailored investment strategies, preparing proposals and financial models, and maintaining strong relationships with individual and institutional investors. The role also involves collaborating with internal teams to align offerings with client needs, ensuring accurate documentation and compliance, and meeting or exceeding sales and revenue targets. The Sales Investment Manager is expected to represent Square Yards professionally in client meetings, site visits, and local networking events.<br>Qualifications<br> Candidates should possess strong skills in Investment Management and Investments for evaluating and managing real estate portfolios. Candidates should possess robust Analytical Skills and knowledge of Investment Strategies to assess risk-return profiles and recommend suitable options. Candidates should possess solid Finance skills, including understanding of cash flows, valuations, and basic financial modeling. Candidates should possess effective communication and negotiation skills to build trust with clients and close complex investment deals. Candidates should possess proven sales and business development experience, preferably in real estate, financial services, or investment advisory. Candidates should possess strong relationship management abilities and a client-centric approach, with the capacity to work in a fast-paced, target-driven environment. Candidates should possess a bachelor’s degree in Finance, Business, Economics, or a related field; a relevant professional certification (e.g., CFA, CFP) is an advantage. Candidates should possess proficiency with MS Excel, CRM tools, and basic data analysis; experience working in international or GCC markets is a plus.

Location: Saudi Arabia Full Time/ On-site<br>Experience: 8+ years<br>Industry: Banking / Financial Services<br><br>Who are we? <br>Crayon Data is a leading provider of AI-led revenue acceleration solutions, headquartered in Singapore with a presence in India and the UAE. Founded in 2012, our mission has always been to simplify the world’s choices. <br>Today, we’ve evolved into Tangram.ai — a modular, Gen AI-powered platform built for the enterprise. Tangram lets organizations assemble intelligent agents, solutions, and models like building blocks to create, scale, and adapt AI-powered capabilities with speed, security, and precision. It’s not just a platform,it’s the operating layer for Gen AI in the enterprise. <br><br>Role Overview <br><br><br>We are looking for a Senior Lead AI Architect to own the end-to-end architecture of secure, enterprise-grade Generative AI and AI infrastructure platforms for highly regulated banking environments. <br>You will work closely with Business, Product, Data Science, Engineering, Infrastructure, and client teams to translate business requirements into scalable AI solutions. <br><br>What You'll Do <br><br><br> Architect enterprise Gen AI, LLM, RAG and AI/ML platforms for secure on-premise and air-gapped environments. <br> Design GPU-accelerated infrastructure using NVIDIA DGX, H100/B200, NVLink/NVSwitch. <br> Architect AI platforms on Red Hat Open Shift/Kubernetes using the NVIDIA GPU Operator. <br> Design and integrate NVIDIA NIM, Triton Inference Server, Data Robot and Graph Databases. <br> Build architectures supporting RAG, Knowledge Graphs and enterprise data pipelines. <br> Define security, scalability, performance and data-sovereignty standards for banking environments. <br> Provide technical leadership and guidance to Data Science, Engineering and AI teams. <br> Evaluate emerging AI technologies and drive adoption of solutions that create measurable business impact. <br><br>What We're Looking For <br><br><br> 8+ years of experience in AI/ML, enterprise architecture, infrastructure or related areas. <br> 3+ years designing large-scale Gen AI, LLM, AI/ML or GPU-accelerated solutions. <br> Strong experience with NVIDIA GPUs, Open Shift, Kubernetes and GPU Operator. <br> Hands-on knowledge of NVIDIA NIM / Triton, Data Robot and Graph Databases such as Neo4j / Arango DB. <br> Strong understanding of RAG, LLM infrastructure, distributed systems and AI platforms. <br> Experience in Banking/BFSI, Fin Tech or highly regulated environments. <br> Strong stakeholder management, problem-solving and technical leadership skills. <br>Brownie Points: Experience with air-gapped environments, large-scale LLM inference, Knowledge Graphs, Agentic AI or recommendation systems.

OUR PURPOSE AND CULTUREAt Rosewood Hotel Group, we believe in creating exceptional experiences built on genuine care, meaningful relationships, and a commitment to excellence. We honor individuality, foster a culture of inclusion and collaboration, and empower our associates to deliver personalized service that exceeds expectations.<br>THE TEAMAs part of the Cluster Reservations team, you will support reservation operations across Rosewood Red Sea and Rosewood AMAALA, working closely with the Reservations Manager and Reservations Agents to deliver seamless guest experiences across both ultra-luxury destinations. Together, you will ensure every guest interaction reflects Rosewood's service philosophy while supporting commercial performance and operational excellence.<br>YOUR ROLEAs Cluster Reservations Supervisor, you will oversee the daily performance of the Reservations team across both properties, ensuring exceptional service standards, operational accuracy, and effective conversion of reservations enquiries into confirmed bookings. You will play an important role in supporting team development, maintaining reservation procedures, and ensuring all guest and booking information is managed accurately and efficiently. Through your leadership and attention to detail, you will help deliver a consistent luxury experience while maximizing revenue opportunities across the cluster.<br>HOW YOU’LL MAKE THE PLACESupport the Reservations Manager in the day-to-day operation of the Cluster Reservations Department across Rosewood Red Sea and Rosewood AMAALA. Supervise the reservations team to ensure all telephone, email, and online enquiries are handled promptly, professionally, and converted into bookings whenever possible. Ensure reservations, deposits, cancellations, rebates, no-shows, and payment validations are processed accurately and in accordance with hotel policies. Monitor reservation quality standards, maintaining accurate records across Opera PMS and other reservation platforms. Train, coach, and support team members while maintaining training records, SOPs, and departmental documentation. Keep the team informed of room packages, rates, outlet promotions, and property updates across both resorts.<br>COULD THIS BE YOU? You are a Saudi National. You have experience within reservations operations, ideally within a luxury hospitality environment. You have strong leadership capabilities and enjoy developing, coaching, and motivating team members. You are highly proficient in Opera PMS and hotel reservation systems. You have a strong understanding of Forbes Travel Guide standards and LQA requirements. You communicate confidently in English, both written and spoken, with excellent organizational and administrative skills.<br>OUR BENEFITSWe offer the opportunity to build your career within one of the world's leading luxury hospitality brands, working alongside passionate professionals in an environment that values growth, learning, and exceptional service.<br>OUR COMMITMENT TO YOUAt Rosewood, we are committed to creating a workplace where every associate feels valued, respected, and empowered to succeed. We celebrate diversity, encourage personal and professional development, and strive to provide an inclusive environment where everyone can thrive.