وظائف Help Desk

Job Title: IT Help Desk Support Experience Required: 1–2 Years Job Summary We are seeking an IT Help Desk Support professional to provide technical assistance to end users and ensure the smooth operation of IT systems. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while delivering excellent customer service. Key Responsibilities Provide first-level technical support to users via phone, email, remote access, or in person. Diagnose and resolve hardware, software, printer, and network issues. Install, configure, and maintain desktops, laptops, and peripheral devices. Set up user accounts, email accounts, and access permissions. Install and update operating systems, software applications, and security patches. Log, track, and resolve support tickets within agreed service levels. Escalate complex issues to senior IT staff when necessary. Maintain accurate documentation of incidents, solutions, and IT assets. Support Microsoft 365 applications and basic Active Directory administration. Ensure compliance with IT policies and security standards. Qualifications Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.1–2 years of experience in IT Help Desk, Technical Support, or a similar role. Good knowledge of Windows operating systems and Microsoft 365. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Familiarity with Active Directory and ticketing systems. Strong problem-solving and troubleshooting skills. Good communication and customer service skills. Ability to work independently and as part of a team. Preferred Skills Microsoft 365 Administration Active Directory Hardware & Software Troubleshooting Network Support Remote Support Tools IT Ticketing Systems Time Management Customer Service Orientation

Dear All,<br>Next Era is looking for Help Desk Agent resource to operate from its client premises.<br>Experience: 3+ Years<br>Key Responsibilities<br>Incident & Request Management Receive and log incidents and service requests via phone, email, chat, or ITSM tools Perform first‑level troubleshooting for common IT issues Categorize, prioritize, and assign tickets according to impact and urgency Resolve issues within defined SLAs or escalate to L2/L3 teams as required End‑User Support Provide support for desktop, laptop, printer, and peripheral issues Assist with password resets, access issues, VPN connectivity, and basic application support Guide users with step‑by‑step instructions in a clear and professional manner ITSM Process Adherence Follow ITIL‑based processes for Incident, Service Request, and Knowledge Management Ensure accurate documentation and updates in ticketing systems (Service Now, Remedy, etc.) Maintain ticket ownership and customer communication until closure Communication & Customer Experience Deliver courteous, professional, and empathetic support Provide regular status updates to users Ensure user satisfaction through effective issue handling Knowledge & Continuous Improvement Create or update knowledge base articles for known issues Learn and follow standard operating procedures (SOPs) Participate in shift handovers and team reviews Skills. Basic knowledge of Windows OS / mac OS Understanding of MS Office / O365 and corporate applications Fundamental networking concepts (LAN, Wi‑Fi, VPN) Familiarity with IT ticketing tools Strong verbal and written communication Customer‑oriented mindset Ability to work in shifts and under SLA pressure Good problem‑solving and analytical skills

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position. Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity. Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable. Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs). Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions. Monitor and resolve issues to completion using the ticketing tracking systems. Escalate all advanced issues to senior-level technicians, engineers, or SMEs. Follow-up and/or update the customer with status information, when applicable. Resolve and close trouble tickets.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3+ years IT experience in a help desk or technical support role. Bachelor s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled</p><p></p></section>

Job Title:CAFM Operator Department: Work Control<br>About the Role ESOM is seeking an experienced CAFM Operator to manage asset and maintenance information within the Computer-Aided Facility Management system. The role is responsible for maintaining accurate asset records, generating Preventive Maintenance and Corrective Maintenance work orders, monitoring work-order progress, coordinating with technical teams and the Help Desk, and producing accurate operational and client reports. Candidates must have experience working with CAFM or CMMS platforms. Hands-on experience with IBM Maximo is preferred; candidates with strong Maximo knowledge and relevant experience using another recognized CAFM/CMMS platform may also be considered.<br>Key Responsibilities Accurately enter, update, verify, and maintain asset, maintenance, and work-order data within the CAFM system. Generate and monitor Preventive Maintenance and Corrective Maintenance work orders in line with approved schedules and operational requirements. Coordinate with technicians, supervisors, managers, Help Desk teams, and other stakeholders to follow up on tasks and ensure timely work-order closure. Monitor CAFM dashboards, alerts, overdue activities, and data-quality issues, escalating concerns when required. Prepare periodic reports covering PM and CM performance, asset status, work-order progress, facility performance, and client reporting requirements. Maintain accurate system records, document troubleshooting steps, support end-users, and follow approved procedures for data control and system access.<br>Requirements Diploma or bachelor’s degree in Management Information Systems, Technical Management, Information Technology, Engineering, Facility Management, or a related field. Minimum of 5 years of relevant experience operating a CAFM or CMMS system within facilities management, maintenance, or a similar operational environment. Hands-on experience with IBM Maximo is strongly preferred. Candidates without direct Maximo experience must demonstrate sound knowledge of Maximo processes and practical experience with another recognized CAFM or CMMS platform. Good understanding of asset registers, Preventive Maintenance, Corrective Maintenance, work-order lifecycles, maintenance scheduling, and Help Desk coordination. Strong data-entry accuracy, reporting, analytical, coordination, and problem-solving skills. Good written and verbal communication skills in English. Ability and willingness to work in a control-room environment on rotating shifts.

IT Support & Venue Technology Specialist Location: Riyadh, Saudi Arabia Contract: 7-Month Fixed-Term Contract Duration: 15 August 2026 – 28 February 2027Work Location: Primarily stadium-based<br>About the Role We are hiring an experienced IT Support & Venue Technology Specialist to provide technical support across stadiums and tournament-related venues in Riyadh. This is a 7-month contract role supporting venue preparation, technology testing, rehearsals and live football tournament operations. The successful candidate will combine IT help desk support, venue technology coordination, troubleshooting and IT asset management. The role requires flexibility to work evenings, weekends and extended hours during matchdays and other critical operational periods.<br>Key Responsibilities Provide first- and second-line IT support to venue teams, employees, contractors and operational stakeholders. Install, configure and troubleshoot laptops, desktops, printers, scanners, mobile devices and other IT equipment. Resolve hardware, software, Microsoft 365, email, user-access, network, Wi-Fi and connectivity issues. Log, prioritise and track incidents through the designated IT help desk or ticketing system. Set up and test IT equipment across stadium offices, accreditation areas, workforce centres, meeting rooms, control rooms and other operational spaces. Conduct venue technology checks before rehearsals, matchdays and live tournament activities. Operate from the venue IT help desk or technology operations centre during live events. Respond immediately to matchday incidents and prioritise issues according to their operational impact. Coordinate with network, telecommunications, audiovisual, access-control and specialist technology teams when required. Maintain live incident logs and provide regular updates until critical issues are resolved. Arrange temporary workarounds, backup equipment and escalation support to minimise operational disruption. Prepare, issue, track and recover IT equipment allocated to venue teams. Maintain accurate IT asset registers, equipment handover records and inventory reports. Ensure spare laptops, chargers, cables, adapters and other essential equipment are available at the venue. Support venue decommissioning and final equipment reconciliation at the end of the project. Follow all IT security, cybersecurity, access-control and data-protection requirements. Prepare daily reports covering incidents, outstanding issues, equipment status and operational risks.<br>Qualifications and Experience Diploma or bachelor’s degree in Information Technology, Computer Science or a related field. Minimum 3 years of experience in IT support, desktop support, IT help desk or venue technology. Previous experience supporting stadiums, football tournaments, sporting events or major live events is strongly preferred. Strong knowledge of Windows operating systems, Microsoft 365 and standard IT equipment. Experience troubleshooting wired networks, Wi-Fi, VPN and general connectivity issues. Familiarity with Active Directory, user-access administration and IT ticketing systems. Experience managing IT assets and equipment inventory. Ability to remain calm and resolve technical issues quickly during live operations. Strong communication, documentation and stakeholder-coordination skills. Good command of English; Arabic would be an advantage. ITIL, Comp TIA or Microsoft certifications would be advantageous. Important Requirements Must be available for the full contract from 15 August 2026 to 28 February 2027. Must be comfortable working primarily from stadiums and tournament venues. Must be flexible to work evenings, weekends, public holidays and extended hours during live tournament periods. Candidates should clearly highlight any stadium, matchday, sporting event or venue technology experience in their CV.

IT Support & Venue Technology Specialist Location: Jeddah, Saudi Arabia Contract: 7-Month Fixed-Term Contract Duration: 15 August 2026 – 28 February 2027Work Location: Primarily stadium-based<br>About the Role We are hiring an experienced IT Support & Venue Technology Specialist to provide technical support across stadiums and tournament-related venues in Jeddah. This is a 7-month contract role supporting venue preparation, technology testing, rehearsals and live football tournament operations. The successful candidate will combine IT help desk support, venue technology coordination, troubleshooting and IT asset management. The role requires flexibility to work evenings, weekends and extended hours during matchdays and other critical operational periods.<br>Key Responsibilities Provide first- and second-line IT support to venue teams, employees, contractors and operational stakeholders. Install, configure and troubleshoot laptops, desktops, printers, scanners, mobile devices and other IT equipment. Resolve hardware, software, Microsoft 365, email, user-access, network, Wi-Fi and connectivity issues. Log, prioritise and track incidents through the designated IT help desk or ticketing system. Set up and test IT equipment across stadium offices, accreditation areas, workforce centres, meeting rooms, control rooms and other operational spaces. Conduct venue technology checks before rehearsals, matchdays and live tournament activities. Operate from the venue IT help desk or technology operations centre during live events. Respond immediately to matchday incidents and prioritise issues according to their operational impact. Coordinate with network, telecommunications, audiovisual, access-control and specialist technology teams when required. Maintain live incident logs and provide regular updates until critical issues are resolved. Arrange temporary workarounds, backup equipment and escalation support to minimise operational disruption. Prepare, issue, track and recover IT equipment allocated to venue teams. Maintain accurate IT asset registers, equipment handover records and inventory reports. Ensure spare laptops, chargers, cables, adapters and other essential equipment are available at the venue. Support venue decommissioning and final equipment reconciliation at the end of the project. Follow all IT security, cybersecurity, access-control and data-protection requirements. Prepare daily reports covering incidents, outstanding issues, equipment status and operational risks. Qualifications and Experience Diploma or bachelor’s degree in Information Technology, Computer Science or a related field. Minimum 3 years of experience in IT support, desktop support, IT help desk or venue technology. Previous experience supporting stadiums, football tournaments, sporting events or major live events is strongly preferred. Strong knowledge of Windows operating systems, Microsoft 365 and standard IT equipment. Experience troubleshooting wired networks, Wi-Fi, VPN and general connectivity issues. Familiarity with Active Directory, user-access administration and IT ticketing systems. Experience managing IT assets and equipment inventory. Ability to remain calm and resolve technical issues quickly during live operations. Strong communication, documentation and stakeholder-coordination skills. Good command of English; Arabic would be an advantage. ITIL, Comp TIA or Microsoft certifications would be advantageous. Important Requirements Must be available for the full contract from 15 August 2026 to 28 February 2027. Must be comfortable working primarily from stadiums and tournament venues in Jeddah. Must be flexible to work evenings, weekends, public holidays and extended hours during live tournament periods. Candidates should clearly highlight any stadium, matchday, sporting event or venue technology experience in their CV.

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment.<br>Key Responsibilities:Provide technical support for hardware, software, and network-related issues. Diagnose and troubleshoot technical problems efficiently. Respond to support requests via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Support remote users using remote access tools. Document issues, resolutions, and processes in the ticketing system. Collaborate with IT teams to escalate and resolve complex issues. Ensure a high level of customer satisfaction through effective communication and follow-up.<br>Requirements:Bachelor’s degree in computer science, Information Technology, or a related field. Minimum of 3 years of experience in an IT Help Desk or similar role. Strong knowledge of computer systems, hardware, software, and network connectivity. Experience with IT ticketing systems and remote support tools. Solid understanding of troubleshooting methodologies.<br>Skills:Excellent problem-solving and analytical skills. Strong communication skills with the ability to explain technical concepts to non-technical users. Customer-oriented mindset with a focus on delivering high-quality support. Attention to detail and ability to work under pressure. Familiarity with ITIL best practices is a plus.

Saudi Arabia ( SAUDI ARABIA )<br><br>17/06/2026 12:07 PM<br><br>It Staff<br><br>Job Code: JB00111516<br><br>Easy application process, usually takes less than 1 minutes.<br><br>This opportunity is exclusively open to India candidates.<br><br>New Posted on - 17/06/2026 12:07 PM<br><br>Job Requirement<br><br>Position<br><br>It Staff<br><br>Industry<br><br>Engineering / Projects<br><br>Qualification<br><br>BE / B. Tech<br><br>Qualification Specialization<br><br>Computers, IT<br><br>Job Location<br><br>Saudi Arabia ( SAUDI ARABIA )<br><br>Experience<br><br>5 - 8 yrs<br><br>Yearly Salary<br><br>Negotiable in SAR<br><br>key skills<br><br>Microsoft Office Troubleshooting Networking Cybersecurity, Windows, Active Directory, Cloud Computing, Linux, Help Desk, Data Backup, Software Installation, Configuration Management, Hardware Maintenance, Technical Support<br><br>Job Description<br><br>Job Title<br><br>It Staff<br><br>Description<br><br>SAUDI ARABIA – REQUIRED FOR REPUTED KOREAN COMPANY<br><br>IT STAFF - 10 NOS<br><br>Previous experience working with a Korean company. Bachelor's degree in computer engineering (or IT) Preferable of IT Experience in Saudi Arabia Asset management IT / Network administration Software coordination System management of construction site. Attractive salary, free food, accommodation, transportation provided by company.<br><br>ONLINE / VIRTUAL INTERVIEW SHORTLY<br><br>REPPOST<br><br>Interview Details<br><br>Not Available<br><br>Company Profile : ASMACS<br><br>ASMACS’ global network and the infrastructure facilities spread across the Indian Sub-continent and Arabian Gulf Region play a dominant role in the growth of ASMACS Group business.<br><br>Company Address<br><br>411, Sai Chamber, 4th Floor, Opp. Railway Station, Santacruz (E), Mumbai - 400 055, India Tel.:+91 22 26125301 / 26125191 26185509/26150933 / 26180997 Fax: +91 22 26147103 / 26146937 Email: asmacs@asmacs.net<br><br>Skills: Microsoft Office Troubleshooting Networking Cybersecurity, Windows, Active Directory, Cloud Computing, Linux, Help Desk, Data Backup, Software Installation, Configuration Management, Hardware Maintenance, Technical Support

<ul><li>Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to their workflow.</li><li>Install, configure, and maintain computer systems, peripherals, and mobile devices according to company standards.</li><li>Provide timely and effective technical support via phone, email, or in-person, documenting all interactions and resolutions.</li><li>Manage user accounts, permissions, and access controls to safeguard sensitive company data.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Associate's degree or equivalent experience in Information Technology or a related field.</p></li><li><p>Proven experience 10 years in a technical support or help desk environment.</p></li><li><p>CompTIA A+, Network+, or similar foundational IT certifications are highly valued.</p></li><li><p>Proficiency in Windows and macOS operating systems, along with common office productivity software.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a reliable and technically skilled IT Support Technician to provide hardware and software support across the organization. The ideal candidate is hands-on, detail-oriented, and comfortable working with computer components and system configurations.</p><p><b>Key Responsibilities</b></p><ul><li>Install, configure, and troubleshoot desktop computers, laptops, and peripherals</li><li>Perform motherboard and hardware component setup, including BIOS/UEFI configuration</li><li>Diagnose and resolve hardware failures and system compatibility issues</li><li>Set up and maintain operating systems and software applications</li><li>Support users with technical issues via in-person, phone, or remote assistance</li><li>Maintain an inventory of IT equipment and spare parts</li><li>Document technical procedures and support tickets</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Experience configuring motherboards, BIOS settings, RAM, storage, and other components</li><li>Familiarity with Windows and/or Linux operating systems</li><li>Understanding of networking basics (IP, DNS, DHCP)</li><li>Strong problem-solving and communication skills</li><li>Ability to work independently and prioritize tasks</li></ul><p><b>Preferred Qualifications</b></p><ul><li>CompTIA A+ or equivalent certification</li><li>Experience with help desk ticketing systems</li><li>1–2 years of IT support experience</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLA's for all Gartner Associates (in local and regional Gartner offices or working remotely). The Technical Support Specialist will also provide technical expertise on projects, site visits and Gartner Events.</p><p>What you will do:</p><ul><li>Escalated (level 2) technical support: Provides technical hardware troubleshooting &amp; diagnosis, software troubleshooting/installation, and information gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7.</li><li>Remote office visits (when required): Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.</li><li>Asset Management: Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.</li><li>Events &amp; Symposiums: To ensure Gartner delivers world class events to our clients, liaise with ITIO Event Manager and Events staff to provide technology services and support to associates and clients including making on the spot decisions requiring discretion and judgment which impact Gartner s client satisfaction.</li><li>Active Management of Service Request, Incident, and Activities: Responsible for ensuring all associate interactions are accurately documented, assigned, and communicated in order to determine and resolve issues, escalate if necessary, and provide solutions for future problem resolution and process improvement.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree or foreign equivalent degree in Computer Science or a related field required</li><li>1+ years client service experience</li><li>1-3 years experience in an entry level technical support role.</li><li>Understands networking concepts; servers; LANs/WANs.</li><li>Experience using help desk call logging system.</li><li>Experience with standard Microsoft products and platforms.</li><li>Good problem - solving skills.</li><li>Good communicator, able to deal independently with staff throughout the organization (verbal and written).</li><li>Excellent customer service skills</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We're looking for a tech-savvy professional to keep our production operations running smoothly and efficiently.</p><p><br></p><p>What You'll Do:</p><p>• Monitor computer system screens and control equipment to meet production targets &amp; performance metrics</p><p>• Extract, input, and verify daily production data from the INNOVA system with strict logbook maintenance</p><p>• Identify process deviations, perform root cause analysis, and coordinate with maintenance &amp; MAREL help desk</p><p>• Set up product control systems and webtools, calibrate metal detectors and smart weighers, and perform routine quality camera checks</p><p><br></p><p>What We're Looking For:</p><p>• Hands-on experience with automated production equipment &amp; operational software</p><p>• Strong attention to detail in data logging and system monitoring</p><p>• Problem-solving mindset with the ability to troubleshoot under pressure</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>INNOVA system proficiency</li><li>Automated equipment operation &amp; calibration</li><li>Data logging &amp; reporting accuracy</li><li>Troubleshooting &amp; root cause analysis</li><li>Familiarity with MAREL systems</li><li>Attention to detail &amp; ability to work under pressure</li></ul></div>

Position Overview We are looking for a motivated Service Desk Agent to join our IT support team. The ideal candidate will provide first-level technical support to end-users, troubleshoot IT-related issues, and ensure timely resolution of incidents and service requests while delivering an excellent customer support experience.<br>Responsibilities Provide first-line technical support for hardware, software, network, and application-related issues. Log, categorize, prioritize, and resolve incidents and service requests in accordance with established SLAs. Diagnose and troubleshoot common IT issues using remote support tools and standard troubleshooting procedures. Escalate complex or unresolved issues to the appropriate Level 2 or specialized support teams. Maintain accurate documentation of incidents, resolutions, and user interactions within the service management system. Communicate effectively with end-users by providing timely updates and ensuring a high level of customer satisfaction. Assist with user account management, password resets, and basic system administration tasks. Contribute to the knowledge base by documenting recurring issues and solutions.<br>Requirements2–3 years of experience in an IT Service Desk, Help Desk, or Technical Support role. Bachelor's degree in Computer Science, Information Technology, or a related field. Strong knowledge of Windows operating systems, Microsoft Office 365, and common desktop applications. Basic understanding of networking concepts, Active Directory, and IT support best practices. Familiarity with ITSM tools such as Service Now, Jira Service Management, or similar ticketing systems is an advantage. Excellent troubleshooting, communication, and customer service skills. Ability to prioritize tasks, work under pressure, and manage multiple support requests simultaneously. ITIL Foundation certification is a plus. Saudi Nationals are encouraged to apply

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities:</strong></p> <ul> <li><strong></strong>Operate, maintain, repair, and program computer systems and application</li> </ul> <ul> <li>Design, administer, and support Local Area Networks (LAN) and Wide Area Networks (WAN)</li> <li>Manage network infrastructure including cabling, routers, and TCP/IP configurations</li> <li>Support system environments including Windows Server (Active Directory), legacy Windows platforms, and Microsoft Office applications with Arabic support</li> <li>Develop and maintain applications, templates, and databases using Microsoft Office (Word, Excel, PowerPoint, Access)</li> <li>Provide help desk support and troubleshoot hardware, software, and network issues</li> <li>Prepare system documentation including user manuals, procedures, flowcharts, and diagrams</li> <li>Develop program logic, file structures, and system workflows</li> <li>Support AS/400 systems and OS/400 operations (if applicable)</li> <li>Conduct On-the-Job Training (OJT) for personnel on computer systems and applications</li> <li>Ensure system security, data integrity, and operational continuity</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or equivalent.</p> <ul> <li>Bachelor's degree in computer science or information or electrical engineering and have successfully completed specialized training in Computer Programming at an accredited four (4) year college is highly desired.</li> <li>Experience per SCA for Computer Operator 2 (14042).</li> <li>Experience per SCA for Computer Operator 3 (14043).</li> <li>Must operate, repair, and program computer systems, applications, templates, and network workgroups for IBM compatible and Apple computer systems, in accordance with programming principles for Windows Server 2003 (Active Directory) and XP Configuration, Windows 95/98 with Arabic Support, Windows NT, Microsoft Office 4.2 and Office 97 with Arabic Support, Microsoft Access 2.0 and 7.0. Design and administer Local Area Network (LAN), Wide Area Network (WAN) networks. Must handle network cabling and infrastructure, help desk procedures, and Transport Control Protocol/Internet Protocol and WAN (Routers).</li> <li>Conduct On-The-Job Training to RSLFAC personnel and/or other personnel as needed to support use of various computer programs for word processing, mathematics applications, network messaging and database management.</li> <li>Support the contract as network administrator for the RSLFAC LAN.</li> <li>Prepare documentation as required to record and announce system changes, update user's manuals, project proposals, program logic flow charts, file/storage descriptions, input/output formats and other operating procedures.</li> <li>Prepares flow charts, block diagrams, and flow diagrams to outline personnel routines or computer operations based on the departmental requirements.</li> <li>Demonstrated ability to program and build applications using Microsoft Word, Excel, Power Point, and Access with Arabic Support, and Corel Graphics is highly desired.</li> <li>Demonstrated ability to program and build applications using Arabic Word Processing and other programs that work with Apple computers (Power PC preferred) is highly desired.</li> <li>Working knowledge of the IBM AS/400 Computer system and OS/400 operating system is highly desired.</li> <li>Contractor must have the ability to speak, read, and understand the Arabic and English Languages, to include technical language fluently.</li> </ul><p></p></section>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Expro and the Role</h3> <p style="margin:0 0 12px; ************;">Expro is seeking an <strong style="font-weight:700;">IT Operations Analyst</strong> to join our team in Riyadh, Saudi Arabia. This full-time position is integral to providing essential IT support and operational services across the Group, ensuring adherence to company standards and service level agreements.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Scope</h3> <p style="margin:0 0 12px; ************;">The primary purpose of this role is to manage, resolve, and escalate all calls routed through the Group's Help Desk system. The IT Operations Analyst provides courteous service to all Group IT customers, both on the telephone and in person. This role also encompasses day-to-day operational support and on-call assistance for IT users at Group or remote sites, covering hardware, software, and local and wide area networks.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Manage all help desk calls in accordance with the Group's Service Level Agreement, providing first-line support or handling routed calls from various sources.</li> <li style="margin:0 0 6px;">Deliver hardware and software support to Service Desk customers directly or by coordinating with third-party vendors.</li> <li style="margin:0 0 6px;">Escalate problems to other IT teams when they cannot be resolved by personnel within the Operations Team.</li> <li style="margin:0 0 6px;">Participate in Group IT projects as required.</li> <li style="margin:0 0 6px;">Assist other Group IT staff in their duties as directed by the Operations Team Lead or designate.</li> <li style="margin:0 0 6px;">Ensure all locally based servers are backed up in line with Group IT procedures.</li> <li style="margin:0 0 6px;">Execute scheduled maintenance of local servers and systems according to policy, under the direction of the System Administration and Network Teams.</li> <li style="margin:0 0 6px;">Maintain a tidy and structured working environment.</li> <li style="margin:0 0 6px;">Assist the supervisor with activities as required.</li> <li style="margin:0 0 6px;">Manage and maintain operational PCs.</li> <li style="margin:0 0 6px;">Manage and liaise with the Mobile Communications provider regarding new phone contracts and queries.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A relevant degree or equivalent qualification in computer science or another relevant discipline.</li> <li style="margin:0 0 6px;">Minimum of <strong style="font-weight:700;">2 years of experience</strong> with Windows operating systems, Office products, desktop hardware, and peripheral equipment.</li> <li style="margin:0 0 6px;">Possession of basic networking knowledge.</li> <li style="margin:0 0 6px;">A+ certification is preferred, or demonstrated equivalent knowledge to effectively troubleshoot computer hardware issues to resolution.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Operational Support and Collaboration</h3> <p style="margin:0 0 12px; ************;">The IT Operations Analyst will provide on-call support when required, including out-of-hours call-out support for specified sites as part of a rotation defined by the Operations Team Lead or designate. This role involves close collaboration with other IT teams and adherence to established IT procedures for server maintenance and backups.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Service Standards</h3> <p style="margin:0 0 12px; ************;">Working within a full-time capacity in Riyadh, the successful candidate will ensure all company standards are adhered to while providing courteous service. The role requires maintaining a tidy and structured working environment, contributing to efficient IT operations.</p>

Job Description :IT Helpdesk Engineer -L1 Role Summary Provide first-line IT support and monitoring services for the Infinite PL National Address platform, ensuring timely incident detection, ticket management, user support, and escalation to relevant support teams. Key Roles & Responsibilities Act as the Single Point of Contact (SPOC) for user-reported incidents and service requests. Monitor application, infrastructure, and service health dashboards and alerts. Log, categorize, prioritize, and track incidents and requests in the ITSM tool (Service Now or equivalent). Perform initial troubleshooting and resolve routine issues within defined procedures. Escalate unresolved incidents to L2/L3 support teams and track them to closure. Monitor alerts, events, and notifications and initiate appropriate action. Provide timely updates to users on ticket status and resolution progress. Maintain incident records, knowledge articles, and operational documentation. Support user account-related requests, password resets, and basic access issues. Ensure adherence to SLA targets for response, resolution, and ticket handling. Participate in shift handovers and operational reporting. Support major incident communication and coordination during service disruptions. Required Skills Basic knowledge of IT Infrastructure, Windows/Linux environments, Networking, and Cloud concepts. Familiarity with ITSM tools Understanding of Incident, Request, and Escalation Management processes. Strong communication and customer service skills. Ability to work in shifts and handle operational monitoring activities. Experience Experience in Service Desk, Help Desk, NOC, Command Center, or IT Operations Support roles.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <strong>Key responsibilities:</strong> <ul> <li>Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.</li> <li>Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.</li> <li>May operate as any lower-level NOC Technician; responsible for assuming the workload and shift requirements for team if required.</li> <li>Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.</li> <li>Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.</li> <li>Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.</li> <li>Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.</li> <li>Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.</li> <li>Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.</li> <li>Leads, contributes to and provides technical QA for outage postmortem analysis.</li> <li>Leads and participates in technical troubleshooting calls.</li> <li>Provides technical QA and review of documentation provided to the NOC and IT Operations to ensure accuracy and ongoing applicability.</li> <li>Ensures the quality and ongoing capability of delivery of remote hands and eyes services across multiple geographies.</li> <li>Manages client operational calls and runs critical incident calls.</li> <li>Contributes to production of scheduled management reports and attends and presents reports at service review meetings.</li> <li>Ensures QA and measurement of vendor compliance with negotiated and guarantee service levels and delivery targets.</li> </ul> </div> <div> <strong>To thrive in this role, you need to have:</strong> <ul> <li>Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.</li> <li>Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.</li> <li>Good organizational and team leadership skills.</li> <li>Highly focused on business outcomes.</li> <li>Seasoned knowledge of enterprise ticketing systems.</li> <li>Seasoned knowledge of Managed Services products within the IT field.</li> <li>Seasoned knowledge of data center and collocation products and services.</li> <li>Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.</li> <li>Ability to work well under pressure and deal with changing circumstances.</li> <li>Flexible and adaptable to meet the team s needs.</li> <li>Process driven individual capable of managing and scaling team responsible for consistent, high quality service delivery to enterprise client base.</li> <li>Innovative with a great deal of initiative and a collaborative, yet proactive approach.</li> <li>Requires commercial awareness and relevant industry knowledge, including recent trends in technology and awareness of competing products and services.</li> </ul> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div> <strong>To thrive in this role, you need to have:</strong> <ul> <li>Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.</li> <li>Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.</li> <li>Good organizational and team leadership skills.</li> <li>Highly focused on business outcomes.</li> <li>Seasoned knowledge of enterprise ticketing systems.</li> <li>Seasoned knowledge of Managed Services products within the IT field.</li> <li>Seasoned knowledge of data center and collocation products and services.</li> <li>Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.</li> <li>Ability to work well under pressure and deal with changing circumstances.</li> <li>Flexible and adaptable to meet the team s needs.</li> <li>Process driven individual capable of managing and scaling team responsible for consistent, high quality service delivery to enterprise client base.</li> <li>Innovative with a great deal of initiative and a collaborative, yet proactive approach.</li> <li>Requires commercial awareness and relevant industry knowledge, including recent trends in technology and awareness of competing products and services.</li> </ul> </div> <div> <strong>Academic qualifications and certifications:</strong> <ul> <li>Bachelor s degree or equivalent in Information Technology or Technology Engineering or related field.</li> <li>Relevant certifications such as ITIL, HDI preferred.</li> <li>Additional certifications such as MCSE, RHCE, CCNA, CCDA preferred.</li> </ul> </div> <div> <strong>Required experience:</strong> <ul> <li>Solid experience gained within a data center environment.</li> <li>Solid experience in structured cabling which includes troubleshooting of fiber and copper cabling.</li> <li>Solid experience in installation of servers, switches, PDU s, and patch panels.</li> <li>Relevant demonstrated experience working in Network Operations or Help Desk environment.</li> <li>Developing demonstrated supervisory or team lead experience in a large 24 x 7 help desk operation responsible for providing support to revenue-generating external customers.</li> <li>Relevant Help Desk Windows experience</li> <li>Relevant UNIX and NOC experience</li> </ul> </div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Provide first and second level support to end users</li> <li>Escalate appropriate issues within the team as necessary</li> <li>Ensure adherence to service level agreements</li> <li>Perform housekeeping and network maintenance activities</li> <li>Deploy new PC's, laptops, software and peripheral equipment</li> <li>Research technical solutions in department specific applications</li> <li>Remain courteous and patient with end users</li> <li>Work as part of a team to consistently achieve team targets</li> </ul> <p><strong>Leadership capabilities:</strong></p> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track</li> <li>Actively focuses on developing effective communication and relationship-building skills</li> <li>Understands how their daily work contributes to the priorities of the team and the business</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications:</strong></p> <p>Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)</p> <p>Experience working in a similar role as either IT support or on a service desk/help desk is advantageous</p> <p>The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies</p> <p>Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems</p> <p>Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential</p> <p>Ability to work under pressure and meet critical deadlines</p><p></p></section>

<p>Provide 24/7 technical support to end users. Monitor real-time dashboards, alerts, and Command &amp; Monitoring Center operations. Manage user access, workflows, and standard operating procedures. Support digital publishing, social listening, and engagement management. Monitor digital channels and assist with content, trend, and reputation analysis. Ensure smooth day-to-day platform operations and managed services.</p><p><strong>Desired Candidate Profile</strong></p><p>Saudi National (Mandatory) Bachelor's Degree Strong troubleshooting and technical support skills Excellent communication and problem-solving abilities Ability to work in a 24/7 support environment</p><p>Preferred: Experience in IT Support, Technical Operations, Help Desk, Managed Services, or Digital Operations. Knowledge of social media monitoring or digital communication platforms is a plus.</p>

Job Title: Oracle Fusion HCM Functional Consultant Job Type: Permanent Experience: 10-16 Years Location: Riyadh (On-site)<br>Key Responsibilities:Strong experience in Oracle Cloud HCM implementation and minimum 2 Fusion project support experience is a must Good functional knowledge and hands-on experience in Fusion HCM modules such as Core HR, Absence Management, Payroll, ORC, Goal & Performance Management, Learning Management, HR Help Desk, Succession Planning & Talent Review and must have worked as a solution architect in HCMShould have expertise in Technical Tool like HDL , BI , OTBI and HCM Extract of Oracle HCM . Excellent analytical skills and understanding of business process Prior experience in managing activities such as Configurations & Migrations and Support with due process adherence Work with Client Onsite teams and Offshore Team to resolve the issues during production support. Impact analysis and propose solutions for the enhancement requests<br>Good-to Have:Strong understanding of company and Industry standards and best practices in all areas of technology delivery Ability to effectively interface with all departments within an organization and ITAbility to work with limited supervision, having significant latitude for independent judgment High-Level communication skills to collaborate, influence, and persuade others Strong verbal and written communication skills (Arabic & English) with the ability to create and present concepts and recommendations to senior management