Job Title:CAFM Operator Department: Work Control
About the Role ESOM is seeking an experienced CAFM Operator to manage asset and maintenance information within the Computer-Aided Facility Management system. The role is responsible for maintaining accurate asset records, generating Preventive Maintenance and Corrective Maintenance work orders, monitoring work-order progress, coordinating with technical teams and the Help Desk, and producing accurate operational and client reports. Candidates must have experience working with CAFM or CMMS platforms. Hands-on experience with IBM Maximo is preferred; candidates with strong Maximo knowledge and relevant experience using another recognized CAFM/CMMS platform may also be considered.
Key Responsibilities Accurately enter, update, verify, and maintain asset, maintenance, and work-order data within the CAFM system. Generate and monitor Preventive Maintenance and Corrective Maintenance work orders in line with approved schedules and operational requirements. Coordinate with technicians, supervisors, managers, Help Desk teams, and other stakeholders to follow up on tasks and ensure timely work-order closure. Monitor CAFM dashboards, alerts, overdue activities, and data-quality issues, escalating concerns when required. Prepare periodic reports covering PM and CM performance, asset status, work-order progress, facility performance, and client reporting requirements. Maintain accurate system records, document troubleshooting steps, support end-users, and follow approved procedures for data control and system access.
Requirements Diploma or bachelor’s degree in Management Information Systems, Technical Management, Information Technology, Engineering, Facility Management, or a related field. Minimum of 5 years of relevant experience operating a CAFM or CMMS system within facilities management, maintenance, or a similar operational environment. Hands-on experience with IBM Maximo is strongly preferred. Candidates without direct Maximo experience must demonstrate sound knowledge of Maximo processes and practical experience with another recognized CAFM or CMMS platform. Good understanding of asset registers, Preventive Maintenance, Corrective Maintenance, work-order lifecycles, maintenance scheduling, and Help Desk coordination. Strong data-entry accuracy, reporting, analytical, coordination, and problem-solving skills. Good written and verbal communication skills in English. Ability and willingness to work in a control-room environment on rotating shifts.