Swift وظائف - الرياض السعودية

<p>Key job responsibilities</p><p>• Help support daily management of department duties.</p><p>• Assign work to associates as required/needed to support workflow and daily production KPIs/goals.</p><p>• Conduct standup briefs, deliver associate feedback, conduct floor audits and vehicle inspections.</p><p>• Support in training and up-skilling new associates.</p><p>• Support with tracking, trending and reporting of departmental metrics by associates.</p><p>• Support in analyzing and understanding the reasons behind success and failure in meeting departmental delivery and FC KPIs/goals</p><p>• Tracking, reporting, maintenance of hours and schedules.</p><p>• Review and update Standard Operating Procedure (SOP) documents as required.</p><p>• Improve flow of product through the station.</p><p>• Identify and address safety hazards within and participate in safety initiatives.</p><p>• Fully understand workflow, daily production goals, and number of Associates present each day.</p><p><br></p><p>A day in the life</p><p>• Lead by example.</p><p>• Role model for safe work behaviour’s</p><p>• Excellent communication skills (written &amp; verbal). • Meets or exceeds departmental production KPIs/goals.</p><p>• Demonstrated problem solving &amp; analytical skills. • Willingness to train and learn new skills. • Coach and mentor others to succeed.</p><p>• Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment.</p><p>• Able to work weekends and provide overtime support (AM &amp; PM).</p><p>• Must be willing to work flexible schedules / shift including night shift.</p><p><br></p><p>Basic Qualifications</p><p>- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience</p><p>- high school diploma or equivalent</p><p>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p>- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach</p><p>- Work 40 hours/week, and overtime as required</p><p><br></p><p>Preferred Qualifications</p><p>- Bachelor's degree or equivalent</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensures patient care is delivered effectively and efficiently, including overseeing patient assessments, care plans, and treatment interventions. Supervises and supports nursing staff and students, including scheduling shifts, managing workloads, and providing guidance and preceptorship. Monitors and evaluates the nursing team's quality of care, addressing issues related to patient safety and care standards. Conducts purposeful rounding on the unit, visiting and interacting with patients and staff to ensure their needs are met, prevent complications, and improve overall care quality. Coordinates patient care with other healthcare professionals, including physicians, therapists, and social workers, to ensure comprehensive and continuous care. Oversees accurate and timely patient care and nursing documentation, ensuring compliance with legal and regulatory requirements. Organize and oversee the unit's daily activities, completing all tasks promptly, including patient monitoring, Procedures, admissions, transfers, and discharges. Conduct unit rounds every shift to ensure all rooms were ready to use and all required maintenance requests were in place. Ensure the completion of daily unit assignments and countercheck the compliance of all unit staff. Ensure compliance with the infection control practice by all disciplines. Monitor and countercheck the compliance of all bundles. Leads the response to emergencies, including coordinating with emergency services and ensuring appropriate actions are taken. Addresses and resolves unexpected issues or complications during patient care or within the unit. Supports staff training and continuing education to ensure that nursing staff remain current with best practices and new developments in healthcare. Supports and participates in continuous educational activities. Conducts performance evaluations for nursing staff during the shift, providing feedback and identifying areas for improvement. Manages and oversees medical supplies and equipment, ensuring that necessary resources are available and in good condition. Monitors and manages the unit s budget, including controlling costs and ensuring efficient use of resources. Provides leadership and support to the nursing team, fostering a positive work environment and promoting teamwork and collaboration. Makes critical decisions regarding patient care, staff management, and operational issues, often under pressure and with limited information. Conducts safety huddles at the beginning of the shift or as needed to enhance patient safety and improve communication among the healthcare team. Facilitates effective communication within the nursing team and between different departments, ensuring that information is shared promptly and accurately. Escalate concerns to the unit manager, nursing supervisor, and multidisciplinary team. Addresses patient and family concerns, updating patient status and ensuring their needs and preferences are considered. Manages and resolves conflicts or issues among staff, patients, or families professionally and constructively. Demonstrates compassionate communication skills while providing support and care to the patients and staff. Maintain a positive and proactive approach to challenges. Educates patients and their families about health conditions, treatments, and preventive measures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Service-oriented, professional with open communication.</li><li>Must possess excellent interpersonal skills and have demonstrated in leadership and management.</li><li>Excellent organizational and leadership skills.</li><li>Computer skills (Word, excel, power point, etc.) And Clerical Skills (phone, scanning, scanning, preparing agenda and taking Minutes of Meetings, etc.) competencies, technical skills and personal attributes as required.</li><li>Minimum of 2 years full time registration nursing experience with one year as a charge nurse in the same specialty.</li><li>Bachelor Degree in Nursing or Equivalent.</li><li>Excellent command of English language ,Arabic is a plus.</li><li>License from the country of origin, License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA), BLS, ACLS and other LSTC courses as applicable.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role is responsible for performing inventory control and quality assurance tasks within an Amazon warehouse. Key responsibilities include managing inventory accuracy, conducting quality checks on products, and ensuring compliance with Amazon's operational standards. The role may involve working with various teams to resolve inventory discrepancies and improve processes. This is a hands-on role that requires attention to detail and the ability to work in a fast-paced environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1+ years of Microsoft Office products and applications experience</li><li>High school or equivalent</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Can lift up to 49 pounds, stand/walk during shifts lasting u</li><li>Experience with SQL and advanced Excel</li><li>Ability of having developed tools, data collection processes, and data management systems</li><li>Ability to handle multiple, competing tasks in a deadline-driven environment</li><li>If you have experience managing</li></ul><p></p></section>

<p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the appli</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ years of Microsoft Office (Word, Excel, and Outlook) experience</li><li>high school diploma or equivalent</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Can lift up to 49 pounds, stand/walk during shifts</li><li>3+ years of Microsoft Office products and applications experience</li></ul>

<p>Responsible to provide safe, effective Nursing care to medically ill pre post-operative patients using professional knowledge and skills as per HMG policies and procedures as well as ensuring that assigned patients are receiving the required multidisciplinary care on time.</p><p><strong>Key Responsibilities / Accountabilities</strong></p><ul><li>Receive the assigned patients as per the daily assignments: Apply Nursing Care process to assigned patient as per the approved policy.</li><li>Develop individualized Nursing Care plan reflecting collaboration with other team members.</li><li>Monitor patient status, reporting any deviation / abnormal findings to team leader and doctor on duty within time frame.</li><li>Carry out doctor s order in an accurate and timely manner.</li><li>Provide individualized patient / family education as per their needs.</li><li>Document patient assessment findings, physical responses to the Nursing intervention and status progress.</li><li>Initiate emergency and resuscitative measures as needed.</li><li>Maintain patient privacy and confidentiality.</li><li>Maintain the required mandatory unit specific competency as per the approved competency matrix.</li><li>Demonstrate sense of flexibility to meet work needs, including pull out, floating as needed.</li><li>Adhere to JCIA / CBAHI standards and HMG policies.</li><li>Provide clinical supervision and support to the assigned shift whenever assigned as shift in charge (team leader) to ensure that patients are receiving the required care which includes but limited:</li><ul><li>Conduct round at patient s area</li><li>Report to nursing supervision any unusual incidents</li><li>Attend doctor s rounds</li><li>Participate in the patient status presentation and endorsement.</li></ul><li>Attend the departmental education / training activities.</li><li>Attends departmental meetings.</li><li>Perform nursing procedure as required in the unit.</li><li>Participate in person-centered care initiatives undertaken by HMG.</li><li>Enrich patient experience with compassion, respect and dignity.</li><li>Perform other applicable task and duties assigned by charge nurse /head Nurse within the realm of his / her knowledge, skills and abilities.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><p>Education/ Professional Qualification</p><ul><li>Bachelor s Degree in Nursing or equivalent</li><li>3 years General Nursing Diploma</li></ul><p>Experience</p><ul><li>Minimum one-year experience in relevant inpatient area.</li></ul><p>Professional Licensing / Certification / Training</p><ul><li>BLS, or relevant certifications</li><li>Valid Saudi Council &amp; Licensed from Country of origin</li></ul>

<p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, includi</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ years of Microsoft Office (Word, Excel, and Outlook) experience</li><li>high school diploma or equivalent</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Can lift up to 49 pounds, stand/walk during shifts</li><li>Bachelor's degree or equivalent</li></ul>

<p>Purpose To manage care reporting, MIS, and all the workforce management tasks, including analyzing agent historical performance; generating and overseeing schedules, and schedule adherence in order to enhance the overall customer experience journey. within the Organizational policies and procedures.</p><p>Key Accountability Areas</p><ul><li>Define the most accurate forecast for different functions and calculate the right sizing per function.</li><li>Coordinate with operations team to implement work schedule, keep track of the changes to forecast, and shift swapping.</li><li>Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at the team and individual agent level</li><li>Perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces.</li><li>Responsible for maintaining accurate employee information in WFM and other databases.</li><li>Monitoring schedule adherence and notifying the operations team when agents are out of adherence.</li><li>Work out various alternatives for identifying staffing needs and sources.</li><li>Responsible for calling data strategy including the scheduling of calling lists to ensure maximum productivity and dataset penetration</li><li>Responsible for day-to-day Dialer management and daily reporting of dialer activity to include all relevant reports e.g., Calling list and campaign</li><li>Monitor the team and agent performance for inbound and outbound systems maintaining maximum productivity</li><li>Liaise with Shift Managers and Agents to maximize company campaigns</li><li>Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner</li><li>Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement</li><li>Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions</li><li>Follow daily operations relating to the job to ensure work continuity</li><li>Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards</li><li>Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li>2 - 4 Years of relevant experience</li><li>Bachelor Degree in a relevant field is required</li></ul>

<p>At Six Flags Qiddiya City , the Assistant Manager IT Operations is responsible for overseeing daily IT operations to ensure the stability, security, and efficiency of all technology platforms supporting park operations. This role manages IT staff, coordinates technical support, and resolves hardware, software, and system issues to minimize downtime in a fast-paced, operational environment. The position plays a critical role in supporting a 24/7 operational business , including shift-based operations, night shifts, weekends, and public holidays. The Assistant Manager will implement and monitor IT security protocols, maintain system performance, and oversee timely upgrades and deployments of hardware, software, and POS systems critical to guest and retail operations. This role works closely with senior IT leadership, business stakeholders, and external vendors to deliver reliable IT services, support IT projects, ensure compliance with policies and standards, and contribute to the overall success of large-scale entertainment operations.</p><p>Key Job Responsibilities</p><p>Collective Responsibilities</p><ul><li>Comply with Six Flags Qiddiya City s code of conduct and ethics</li><li>Promote the organization s vision, mission, values, and desired behaviors</li><li>Support and promote Six Flags Qiddiya City s culture</li><li>Adhere to company rules and regulations</li><li>Perform assigned tasks to support organizational objectives</li><li>Share knowledge with team members and actively support their development</li></ul><p>Job-Specific Responsibilities</p><ul><li>Oversee daily IT operations to ensure systems, networks, and applications meet operational and business requirements</li><li>Manage, mentor, and develop IT Operations team members to ensure high performance and accountability</li><li>Monitor system performance, proactively troubleshoot issues, and ensure minimal downtime across all IT infrastructure</li><li>Support operational environments requiring shift work, including nights, weekends, and public holidays</li><li>Implement and manage IT security measures, including firewalls, antivirus solutions, data encryption, and backups</li><li>Support and maintain POS systems critical to park, retail, and hospitality operations</li><li>Manage IT service desk operations, ensuring timely and effective resolution of incidents and service requests</li><li>Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performance</li><li>Coordinate hardware and software installations, upgrades, and lifecycle management</li><li>Collaborate with vendors and service providers to ensure timely delivery of IT services and solutions</li><li>Develop, implement, and enforce IT policies and procedures aligned with business and compliance requirements</li><li>Maintain accurate IT documentation, including system configurations, user guides, and network diagrams</li><li>Support IT projects such as infrastructure upgrades, system migrations, and new technology implementations</li><li>Conduct regular IT audits to identify improvement opportunities and ensure compliance with industry standards</li><li>Prepare reports on IT performance, incidents, and system utilization for senior management decision-making</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Information Technology, Computer Science, or a related field</li><li>Minimum 4 years of experience in IT Operations</li><li>Experience within entertainment, hospitality, retail, or large-scale operational environments is highly preferred</li><li>Proven experience supporting operational IT environments , including shift work, night shifts, weekends, and public holidays</li><li>Strong, hands-on knowledge of IT infrastructure, including networking, servers, and system administration</li><li>Hands-on experience supporting POS systems</li><li>Solid understanding of IT security protocols, firewalls, data encryption, and backup solutions</li><li>Experience managing IT projects such as system upgrades, software deployments, and infrastructure improvements</li><li>Familiarity with ITSM tools , with ServiceNow preferred</li><li>Demonstrated ability to manage, mentor, and develop IT Operations team members</li><li>Strong problem-solving and decision-making skills</li><li>High sense of ownership and accountability</li><li>Strong communication skills with the ability to engage effectively with business stakeholders</li><li>Excellent organizational skills with the ability to manage multiple priorities under pressure</li><li>Fluent in English</li><li>Core Competencies (Proficiency Level Advanced)</li><li>Self-Actualization &amp; Fulfilment</li><li>Team Synergy &amp; Development</li><li>Entrepreneurial Mindset &amp; Drive</li><li>Business Acumen &amp; Diligence</li></ul>

<p>We are looking for an energetic, charismatic, and highly experienced <strong>Head Waiter</strong> to join the team at Little Krazy. This is not a traditional fine-dining environment we are looking for someone who brings <strong>personality, energy, confidence, and a genuine love for creating memorable guest experiences</strong>.</p> <p>The ideal candidate is comfortable working in a vibrant, high-energy restaurant where the atmosphere can shift from dining to entertainment, with music, dancing, celebrations, and an engaged guest environment.</p> <p>You should be someone who naturally <strong>owns the floor</strong>, motivates the team, interacts confidently with guests, and knows how to create an atmosphere where people want to stay, celebrate, and come back.</p><b><br>&nbsp;Key Responsibilities </b><ul> <li>Lead and supervise the front-of-house service team during each shift.</li> <li>Act as a senior point of contact for guests, ensuring a fun, energetic, and highly engaging experience.</li> <li>Coordinate table service, reservations, guest flow, and special requests.</li> <li>Maintain excellent service standards while ensuring the atmosphere remains relaxed, vibrant, and entertaining.</li> <li>Lead by example with confident, warm, and engaging guest interaction.</li> <li>Be comfortable participating in the energy of the venue, including interacting with guests, and engaging with entertainment when appropriate.</li> <li>Anticipate guest needs and proactively resolve service issues.</li> <li>Coordinate closely with the Restaurant Manager, kitchen, bar, host team, and entertainment team.</li> <li>Brief and motivate the service team before each shift.</li> <li>Monitor table sections, service timing, presentation, and guest satisfaction.</li> <li>Support upselling of food, beverages, and special experiences in a natural and engaging manner.</li> <li>Handle VIP guests and special occasions with confidence and discretion.</li> <li>Coach junior waiters and ensure consistent service standards across the floor.</li> <li>Manage guest complaints professionally and escalate issues when required.</li> <li>Ensure all restaurant policies, hygiene standards, and operational procedures are followed.</li> <li>Support opening and closing procedures and maintain a clean, organised, and guest-ready restaurant.</li> </ul><b><br>&nbsp;The Ideal Candidate </b><p>We are looking for someone who is:</p> <ul> <li>Naturally charismatic, outgoing, and energetic.</li> <li>Confident speaking with guests from different cultures and backgrounds.</li> <li>Comfortable in a loud, busy, music-driven environment.</li> <li>Not afraid to be part of the atmosphereor engage with guests when appropriate.</li> <li>A strong team leader who can command the floor without being overly formal.</li> <li>Fast-thinking, proactive, and solutions-focused.</li> <li>Passionate about hospitality and creating memorable experiences.</li> <li>Comfortable working under pressure during busy service periods.</li> <li>Well-presented, confident, and professional while still having a fun personality.</li> <li>Someone who understands that entertainment and hospitality should work together to create a complete guest experience.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><br></li></ul>

<h3 >About the Role</h3> <p >Devoteam is seeking a <strong >DevOps Engineer</strong> to lead a significant DevOps transformation for a governmental company in Riyadh, Saudi Arabia. This full-time position requires a strategic leader capable of driving a cultural shift towards DevSecOps and implementing robust, automated frameworks.</p> <h3 >Role Overview</h3> <p >This role extends beyond standard engineering, focusing on strategic leadership to assess current maturity levels, design a target operating model, and ensure sustainable capability building within the client’s team. The successful candidate will be responsible for the end-to-end lifecycle, from initial assessment to the implementation of a secure, automated framework.</p> <h3 >Key Responsibilities</h3> <ul > <li >Conduct comprehensive Current State Analyses of existing tools, practices, and security posture using industry standards like DORA metrics.</li> <li >Identify operational gaps, user pain points, and security vulnerabilities, delivering detailed assessment reports.</li> <li >Propose strategic recommendations and a phased DevSecOps Implementation Roadmap, including action plans.</li> <li >Design and implement a DevSecOps Framework, encompassing policies, standards, governance, and interaction models.</li> <li >Integrate security best practices (Shift-Left) into pipelines and develop an Application Security Service Catalog.</li> <li >Establish rigorous release governance policies to ensure adherence to standards and prepare compliance reports.</li> <li >Lead cultural change towards collaboration, automation, and shared responsibility between development and operations teams.</li> <li >Provide hands-on coaching and mentoring to build internal team capability and ensure knowledge transfer.</li> <li >Develop and deliver training and awareness program materials tailored for seamless adoption of new tools and processes.</li> </ul> <h3 >Technical Implementation and Automation</h3> <ul > <li >Oversee the design of secure CI/CD pipelines on Azure DevOps, automating builds, testing, and database procedures.</li> <li >Implement Vault for advanced secrets management, including secure access control, secret rotation, and data protection policies.</li> <li >Lead the automation of infrastructure using Terraform or Azure Resource Manager (ARM) for consistency and scalability.</li> <li >Define a Monitoring and Reporting Framework to provide full visibility into security and operational metrics.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >5-10 years of experience in a relevant DevOps or strategic IT role.</li> <li >Proven experience conducting DevOps maturity assessments (DORA) and defining target operating models (TOM) for enterprise or government clients.</li> <li >Deep expertise in Azure DevOps (Boards, Repos, Pipelines).</li> <li >Strong knowledge of Vault for secrets management.</li> <li >Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or Azure Resource Manager (ARM), and scripting (Shell).</li> <li >Demonstrated ability to lead cultural change, mentor teams, and manage stakeholders in high-compliance environments.</li> <li >Exceptional skill in creating high-level strategic documentation, including Roadmaps, Frameworks, and Gap Analysis Reports.</li> </ul> <h3 >Application Information</h3> <p >Devoteam is committed to fostering digital transformation. We invite qualified candidates who meet the outlined requirements to apply for this challenging role in Riyadh.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <p> <strong>Purpose</strong> </p> <p>To manage care reporting, MIS, and all the workforce management tasks, including analyzing agent historical<br> performance; generating and overseeing schedules, and schedule adherence in order to enhance the overall<br> customer experience journey. within the Organizational policies and procedures.</p> <p> <strong>KEY ACCOUNTABILITIES AND ACTIVITIES</strong> </p> <p> <strong>Workforce Management</strong> </p> <ul> <li>Define the most accurate forecast for different functions and calculate the right sizing per function.</li> <li>Coordinate with operations team to implement work schedule, keep track of the changes to forecast, and shift swapping.</li> <li>Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at the team and individual agent level</li> <li>Perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces.</li> <li> Responsible for maintaining accurate employee information in WFM and other databases.</li> <li> Monitoring schedule adherence and notifying the operations team when agents are out of adherence.</li> <li>Work out various alternatives for identifying staffing needs and sources.</li> <li> Responsible for calling data strategy including the scheduling of calling lists to ensure maximum productivity and dataset penetration</li> <li>Responsible for day-to-day Dialer management and daily reporting of dialer activity to include all relevant reports e.g., Calling list and campaign</li> <li> Monitor the team and agent performance for inbound and outbound systems maintaining maximum productivity</li> <li> Liaise with Shift Managers and Agents to maximize company campaigns</li> </ul> <p> <strong>Governance and Resilience</strong> </p> <ul> <li>Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner</li> <li>Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement</li> <li>Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions</li> </ul> <p> <strong>Daily Operations</strong> </p> <ul> <li> <strong>Follow daily operations relating to the job to ensure work continuity</strong> </li> <li> <strong>Contribute to preparing timely and accurate reports that concern the line of work to meet the</strong> <strong>requirements, objectives, and standards</strong> </li> <li> <strong>Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous</strong> <strong>and timely manner</strong></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong>QUALIFICATIONS/REQUIREMENTS</strong> </p> <ul> <li> <strong>2 - 4 Years of relevant experience</strong> </li> <li> <strong>Bachelor Degree in a relevant field is required</strong></li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Purpose To manage care reporting, MIS, and all the workforce management tasks, including analyzing agent historical performance; generating and overseeing schedules, and schedule adherence in order to enhance the overall customer experience journey. within the Organizational policies and procedures. KEY ACCOUNTABILITIES AND ACTIVITIES Workforce Management Define the most accurate forecast for different functions and calculate the right sizing per function. Coordinate with operations team to implement work schedule, keep track of the changes to forecast, and shift swapping. Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at the team and individual agent level Perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces. Responsible for maintaining accurate employee information in WFM and other databases. Monitoring schedule adherence and notifying the operations team when agents are out of adherence. Work out various alternatives for identifying staffing needs and sources. Responsible for calling data strategy including the scheduling of calling lists to ensure maximum productivity and dataset penetration Responsible for day-to-day Dialer management and daily reporting of dialer activity to include all relevant reports e.g., Calling list and campaign Monitor the team and agent performance for inbound and outbound systems maintaining maximum productivity Liaise with Shift Managers and Agents to maximize company campaigns Governance and Resilience Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions Daily Operations Follow daily operations relating to the job to ensure work continuity Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>QUALIFICATIONS/REQUIREMENTS 2 - 4 Years of relevant experience Bachelor Degree in a relevant field is required</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h4>PREFERRED QUALIFICATION</h4><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: At least 1 year of supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<p>1+ years of Microsoft Office (Word, Excel, and Outlook) experience</p><p>high school diploma or equivalent</p><p>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p>Can lift up to 49 pounds, stand/walk during shifts</p><p>Bachelor's degree or equivalent</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Respond to Residence owners and their guests requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>