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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Makan360 Real Estate Sales &amp; Marketing Co.&nbsp;|&nbsp;Madinah &amp; Riyadh, Saudi Arabia</p><p><br></p><p><b>Location: </b>Madinah &amp; Riyadh, Saudi Arabia (on-site / hybrid)</p><p><br></p><p><b>Experience: </b>2–5 years</p><p><br></p><p><b>Employment Type: </b>Full-time</p><p><br></p><p><b>Languages: </b>Fluent Arabic and English, written and spoken, are essential. Indonesian, French, Turkish &amp; Russian languages are an added advantage.</p><p><br></p><p><b>Eligibility: </b>Open to all nationalities currently residing in the Kingdom, preference to Saudi nationals in line with Saudization requirements and those born in Saudi Arabia. Non Saudi candidates must hold a transferable Iqama.</p><p><br></p><p><b>Reports to: </b>Sales Director</p><p><br></p><p><br></p><p><b>About Makan360</b></p><p>Makan360 Real Estate Sales &amp; Marketing Co. is a Saudi company licensed by the Real Estate General Authority (REGA), operating from offices in Riyadh and Madinah. We specialise in marketing premium Saudi residential developments to buyers and investors from outside the Kingdom, alongside a strong regional and domestic client base.</p><p><br></p><p>From January 2026, the Law of Non-Saudi Real Estate Ownership allows foreign individuals and companies to own property in designated areas of the Kingdom. Makan360 sits directly in the path of that demand, and we are expanding our sales team accordingly.</p><p><br></p><p><b>Why Join Us</b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>An international client base. </b>Our inquiries come from across the Gulf, Europe, North America, Africa, South and Southeast Asia — buyers with genuine intent, not casual browsers.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>A licensed, compliant company. </b>REGA licensed, FAL accredited, escrow-backed transactions and proper documentation, so your commission is protected.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>We welcome strong sales professionals</b> from outside the real estate sector — if you can sell, we will train you on the product.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Marketing support that generates leads. </b>A multilingual website, active CRM, event-generated leads and campaign support.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Room to grow. </b>We are a lean team expanding our project portfolio — strong performers will progress quickly.</p><p><br></p><p><br></p><p><b><span></span>Key Responsibilities</b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify, approach and qualify prospective buyers and investors — local, regional and international.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Present company projects professionally: layouts, pricing, payment plans, ownership rules, delivery timelines and investment case.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage leads end to end — from first enquiry through viewing, negotiation, booking form, contract and handover.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Build and maintain strong client relationships and generate referrals.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with marketing, legal and operations to ensure every deal is documented and compliant.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain accurate pipeline and lead status records in the CRM and submit activity reports on time.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Represent Makan360 professionally at client meetings, exhibitions, roadshows and sales events.</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirements</b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Diploma or Bachelor’s degree in Business Administration, Marketing, Sales or a related discipline — or equivalent demonstrable sales experience.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2–5 years of sales experience, preferably in real estate, property, investment sales or another consultative, client-facing field.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluent Arabic and English, written and spoken, are essential. Indonesian, French, Turkish &amp; Russian languages are an added advantage.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal, negotiation and presentation skills.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work independently, manage a pipeline and achieve sales targets.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Professional appearance and a strong customer service mindset.</p><p><br></p><p><b>Preferred Qualifications</b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven track record of achieving sales targets.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Not a must but preferably previous experience in the Saudi real estate sector, especially off-plan or investment sales.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of real estate sales procedures, lead management and client follow-up.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience dealing with international clients.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with REGA regulations, escrow processes or the foreign ownership framework.</p><p><br></p><p><b>What We Offer</b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Qualified leads and marketing support from active multilingual campaigns.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Training on our projects, the foreign ownership regulations and the sales cycle.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Clear progression as our portfolio and team expand.</p><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are seeking a highly organized and proactive Contractor Onboarding &amp; Access Management Coordinator to manage the end-to-end onboarding process for contractors, consultants, and temporary resources.<br> The role will be responsible for coordinating onboarding documentation, approvals, access requests, system provisioning, employee IDs and badges, induction activities, and stakeholder communication to ensure every contractor is fully operational from their first working day.<br> The successful candidate will be comfortable working in a banking environment , coordinating across multiple stakeholders, managing multiple onboarding activities simultaneously, and ensuring all processes comply with bank policies, security requirements, and access management controls.<br> Key ResponsibilitiesContractor Onboarding Coordinate the end-to-end onboarding process for contractors, consultants, and temporary resources.<br> Ensure all onboarding activities are completed before the contractor's joining date.<br> Coordinate with hiring managers and project teams to collect all required onboarding information.<br> Verify contractor documentation and ensure all required documents are complete and valid.<br> Maintain accurate onboarding records and trackers.<br> Schedule onboarding activities, induction sessions, and required orientations.<br> Ensure all required approvals are obtained before onboarding completion.<br> Proactively identify and resolve onboarding delays or missing requirements.<br> Access &amp; System Provisioning Raise and coordinate system and application access requests based on approved onboarding requirements.<br> Track access request workflows and ensure approvals are completed within required timelines.<br> Coordinate with Infrastructure, Information Security, IAM, IT Service Desk, and application owners to provision required access.<br> Follow up on pending access requests and escalate delays where required.<br> Ensure contractors receive the appropriate access based on their role and approved requirements.<br> Support access changes, additions, and removals during the contractor lifecycle.<br> Ensure access provisioning follows bank security policies and least-privilege principles.<br> ID, Badge &amp; Physical Access Coordinate the issuance of employee IDs, contractor IDs, badges, and physical access .<br> Liaise with relevant security and facilities teams to ensure access is available before the joining date.<br> Track badge and physical access requests through completion.<br> Ensure contractors have the required physical and logical access to perform their responsibilities from Day 1.<br> Stakeholder Coordination Act as the central coordination point between: Hiring Managers Project Managers Contractors and Vendors HR / People Operations IT Infrastructure IAM / Information Security Application Owners Facilities and Physical Security Procurement / Vendor Management Maintain clear communication with stakeholders throughout the onboarding process.<br> Provide regular status updates on onboarding progress.<br> Escalate blockers and overdue activities proactively.<br> Tracking &amp; Reporting Maintain centralized onboarding trackers covering contractor status, documentation, approvals, access requests, IDs, badges, and joining dates.<br> Monitor onboarding SLAs and identify potential delays before they impact the contractor's start date.<br> Prepare daily/weekly onboarding status reports for relevant stakeholders.<br> Track outstanding actions and ensure timely closure.<br> Maintain accurate records for audit and compliance purposes.<br> Compliance &amp; Controls Ensure onboarding activities comply with bank policies, security standards, access management controls, and regulatory requirements .<br> Verify that required approvals are obtained before granting access.<br> Ensure contractor access is aligned with the approved role and business requirements.<br> Support periodic access reviews and contractor access validation.<br> Ensure access is appropriately modified or revoked when contractors change roles or leave the organization.<br> Maintain documentation required for internal and external audits.<br> What We Offer Opportunity to work in a dynamic, project-driven environment.<br> Exposure to large-scale technology and digital transformation projects.<br> Collaboration with project teams, customers, hiring managers, and leading staffing partners.<br> Professional growth and development opportunities.<br> Disclaimer CodeNinja is an equal opportunity employer.<br> We celebrate diversity and are committed to creating an inclusive environment for all employees.<br> All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance.<br> Female and minorities are strongly encouraged and preferred to apply for the role.<br> Requirements Saudi Nationals only.<br> 1-3 years of relevant experience in contractor onboarding, IT onboarding, access management, HR operations, IT coordination, or a similar role.<br> Experience working with contractors, consultants, vendors, or temporary resources in a large enterprise environment.<br> Strong understanding of end-to-end onboarding processes and access provisioning workflows.<br> Experience coordinating with IT Infrastructure, IAM, Information Security, Service Desk, and application teams .<br> Experience raising and tracking IT access requests and approval workflows.<br> Strong understanding of documentation, approval, and compliance requirements.<br> Experience in a banking or financial services environment is highly preferred.<br> Experience with ITSM / ticketing systems such as ServiceNow, Jira, BMC, or similar platforms is preferred.<br> Strong Microsoft Office / Excel skills for maintaining trackers and reporting.<br> Excellent organizational and time-management skills.<br> Strong follow-up and stakeholder coordination capabilities.<br> Ability to manage multiple onboarding requests simultaneously and work under tight deadlines.<br> Strong written and verbal communication skills.<br> High attention to detail and ability to maintain accurate records.<br> Key Performance Indicators Percentage of contractors fully onboarded before their joining date.<br> Day-1 readiness and operational access availability.<br> Onboarding SLA adherence.<br> Access request turnaround time.<br> Accuracy and completeness of onboarding documentation.<br> Timely completion of required approvals.<br> Reduction in onboarding delays and escalations.<br> Compliance with bank onboarding and access management policies.<br> Stakeholder and contractor satisfaction.<br> Preferred Profile The ideal candidate is a hands-on onboarding and coordination specialist who is highly organized, detail-oriented, and comfortable managing multiple onboarding activities simultaneously.<br> The candidate should have strong experience coordinating contractor onboarding, access requests, system provisioning, approvals, badges, documentation, and multiple internal stakeholders .<br> Experience within a bank or highly regulated enterprise environment , particularly exposure to IAM, ITSM, Information Security, and access governance processes , will be highly advantageous.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>As our Head of Event Marketing, you will report to the Portfolio Marketing Director and will manage a diverse team based in Riyadh. We're looking for a highly motivated, dynamic marketing leader with a track record of commercial collaboration to develop products and positioning reflective of customer demand.</p><p><strong>Key Responsibilities</strong></p><p>LEADERSHIP</p><ul><li>Recommend team structures and delivery solutions based on requirements.</li><li>Line manage senior marketers and specialists working across a range of events.</li><li>Work with Portfolio Marketing Director to ensure the right structure, specialisms and level of resources to meet agreed KPI s.</li><li>Provide guidance, feedback and inspiration to line reports.</li><li>Champion the adoption and optimisation of marketing technology solutions and digital marketing more broadly.</li><li>Work with line reports to ensure successful delivery of marketing campaigns in line with agreed KPIs, event and divisional strategy.</li><li>Work with line reports to develop skills and competencies and ensure they have a clear development roadmap.</li><li>Ensure line reports are competent managers and have the skills and training required to manage junior team members or specialists.</li><li>Ensure adoption and optimisation of marketing technology solutions, identify training needs and ensure line reports are technically proficient.</li><li>Reflect the high-performance culture of the marketing team.</li></ul><p>ANALYSIS &amp; INSIGHT</p><ul><li>Monitor campaign performance by supervising the production of relevant and timely reports.</li><li>Recommend changes to campaign execution based on data insights.</li><li>Share relevant insights with sales, event team and senior management to drive revenues or pursue new opportunities.</li><li>Analyse and report trends over time and use these insights to build more effective campaigns.</li><li>Ensure relevant and timely data is captured (onsite &amp; post show surveys, registration forms, industry research etc).</li><li>Work with internal teams to ensure data governance and data management policies are adhered to.</li><li>Ensure delivery and accuracy of pre-agreed reports during and post campaign to monitor channel effectiveness and ROI.</li><li>Use recommended campaign analytics dashboards to monitor performance.</li><li>Build a culture of testing and metrics-driven decision-making in the teams.</li><li>Share case studies with marketers within the team, division and Informa Markets.</li></ul><p>PLANNING &amp; CAMPAIGN MANAGEMENT</p><ul><li>Work with marketing managers/wider team to plan product marketing campaigns to meet strategic objectives for exhibitions and virtual/hybrid events.</li><li>Monitor operational implementation plans and ensure adherence to deadlines (including Gantt charts, Time &amp; Action Plans, Content Calendars, Budget Trackers).</li><li>Monitor engagement with target media, associations, industry partners and social media influencers and help the team determine how they fit within the integrated campaign.</li><li>Assist marketing managers with the development of marketing budgets in line with plans and ensure budget trackers are kept up to date.</li><li>Recommend external suppliers and ensure adherence to contractual terms and delivery.</li><li>Work with internal teams and external agencies to deliver digital marketing, social media and PR in line with marketing plans to hit agreed KPI's.</li><li>Ensure optimisation of spend across marketing channels.</li><li>Agree paid media requirements and guide the negotiation of media buying (either directly or through an agency).</li><li>Recommend website strategy to maximise relevant traffic and conversion.</li></ul><p>MARKETING EXECUTION</p><ul><li>Together with the marketing managers identify target universe and key segments within target universe.</li><li>Guide the team in developing personas, value propositions and messaging for each of the key segments.</li><li>Ensure that timely, relevant communications are sent through full mix of channels and that the team are optimising the effectiveness of these channels.</li><li>Monitor and recommend adjustments to the digital marketing activity based on performance metrics.</li><li>Input into the Content Calendar to ensure delivery through the most relevant channels (email marketing, social media, digital marketing, direct mail etc).</li><li>Input into the PR plan (internal or external) and liaise with the event manager/event director.</li><li>Establish relationships with and manage strategically important partners to ensure maximum exposure at lowest cost to show budget.</li><li>Ensure the maintenance of active social media channels in line with market expectations, monitor engagement and maximise conversion.</li><li>Oversee the design and production of all marketing collateral to be determined within the marketing plan.</li><li>Ensure all marketing collateral, email marketing, website content and digital marketing is thoroughly proofed, adheres to brand guidelines and agreed Informa standards.</li></ul><p><strong>Key Performance Indicators</strong></p><ul><li>Working alongside commercial leads to develop value propositions and go-to-market strategy.</li><li>Ongoing customer insight and engagement strategies.</li><li>Overseeing delivery of marketing campaigns in line with business objectives.</li><li>Adherence to timelines and budgets.</li><li>Marketing KPI report.</li><li>To manage a cross-functional marketing team which includes marketers from all backgrounds with a diverse range of skills and training.</li><li>To design and deliver campaigns for specific projects as and where required.</li><li>To act as a change management ambassador, demonstrating a positive and constructive attitude towards challenges and change.</li><li>Delivery of ticket revenue goals, and marketing ROI on substantial budget.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We're looking for an Events Marketing expert! The right person will be an experienced events marketer and people leader from a strong exhibitions background, excited to lead our fantastic team through this next stage of growth. You'll be a skilled marketing strategist, educated to degree level, who can drive creativity and enthusiasm in others and will enjoy managing a diverse team of managers, marketing executives and specialist functions. You'll be analytical and data-oriented, with a history of testing and optimisation, and you bring creative flair and exceptional attention to detail. You'll bring extensive experience in digital marketing and marketing technology and be accustomed to delivering in a fast-paced, dynamic environment. You'll also be extremely adaptable, accustomed to working with diverse market dynamics, and able to guide marketers and steer campaign strategy accordingly. You'll have exceptional organizational skills with a track record of ensuring teams meet deadlines consistently. You'll have Strong follow-up capabilities and ability to move initiatives forward decisively. You'll demonstrate high standards in all aspects of marketing delivery. You'll combine tactical execution skills with strategic thinking.</p><p><strong>Skills &amp; qualities</strong></p><ul><li>Self-starter with a proactive nature and the ability to work autonomously.</li><li>Highly collaborative.</li><li>Thrives on constant change.</li><li>Excellent quantitative skills.</li><li>Strong analytical and presentation skills.</li><li>Good attention to detail and accuracy.</li><li>Excellent communication skills across all levels.</li><li>Proven ability to manage significant marketing budgets (multi-million dollar experience preferred).</li></ul>

General Summary<br><br>Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br><br>The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate Learn Lab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.<br><br>The Senior Specialist - Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.<br><br>About The Role/Project Scope<br><br>This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist - Training Administration will work closely with the other teams of the Qiddiya Real Estate Learn Lab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions.<br><br>Key Responsibilities<br><br>LMS/LXP Administration and Learner Account Management<br><br> Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate Learn Lab online academy, managing all learner-facing configuration across internal and external learner audience Create, manage, and maintain learner accounts in Qiddiya's LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya's LMS/LXP, maintaining an accurate and up-to-date learner register at all times Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya's LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort Administer completion certificates and badge awards within Qiddiya's LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles<br><br>Training Schedule Coordination and Programme Administration<br><br> Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya's LMS/LXP following live sessions<br><br>Content Authoring and Publishing in LMS/LXP<br><br> Author, build, and publish learning content within Qiddiya's LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment<br><br>Dashboard Management and Reporting<br><br> Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence Monitor Qiddiya's LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action Maintain the four-view QREL reporting suite — Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team — ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements<br><br>Stakeholder Coordination and Communication<br><br> Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews<br><br>Requirements<br><br>Skills and Attributes required/ desired <br><br>Essential (must have to perform the role):<br><br> Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/i Spring/etc) or equivalent Excellent written and verbal communication skills in English. Arabic proficiency is an advantage Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment High proficiency in Microsoft 365 including Share Point, Teams, Excel, and Power Point<br><br>Desirable (advantageous):<br><br> Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment<br><br>Preferred Background And Experience<br><br> Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population<br><br>Experience working within a structured content governance and metadata tagging framework.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Welcome to <strong>SLS The Red Sea</strong>, where bold creativity and unapologetic luxury come to life.</p><br><p>Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.</p><br><p>The resort features 150 impeccably designed keys, five dynamic Food &amp; Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.</p><br><p>More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.</p><br><br>Job Description<br><br><p>At <strong>SLS The Red Sea</strong>, every interaction is an opportunity to create a memorable guest experience. As a <strong>Guest Service Centre Agent</strong>, you will be a central point of connection between our guests and the hotel — delivering warm, confident, and seamless communication while ensuring every request is handled with care, efficiency, and the distinctive personality of SLS.</p><br><p>From assisting with guest inquiries and coordinating service requests to providing hotel information and supporting communication across departments, you will play an essential role in making the guest journey effortless. With attention to detail, strong communication, and a genuine passion for hospitality, you will ensure every interaction reflects the bold, elevated, and service-driven spirit of <strong>SLS The Red Sea</strong>.</p><br><p>Key Responsibilities</p><br><ul><li>Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone.</li><li>Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay.</li><li>Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions.</li><li>Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams.</li><li>Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience.</li><li>Handle guest feedback and concerns professionally, taking appropriate action and escalating matters when required.</li><li>Manage wake-up call requests accurately and follow established procedures for unanswered calls.</li><li>Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required.</li><li>Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required.</li><li>Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures.</li><li>Maintain strict confidentiality and security when handling guest information and sensitive operational matters.</li><li>Accurately record guest messages, requests, service notes, and relevant information in <strong>Opera PMS</strong> and other designated hotel systems.</li><li>Review and maintain accurate guest information in hotel systems in accordance with established procedures.</li><li>Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team.</li><li>Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance.</li><li>Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information.</li><li>Promote appropriate hotel services and experiences based on guest needs and preferences.</li><li>Maintain a professional and organized Guest Service Centre environment and ensure all equipment is ready for operation.</li><li>Follow departmental SOPs, service standards, training guidelines, handovers, and communication procedures.</li><li>Support the onboarding and cross-training of new colleagues when required.</li><li>Participate in departmental briefings, meetings, training, and continuous development activities.</li><li>Support additional Guest Service Centre, Front Office, and administrative duties as required by the Supervisor or Management team.</li></ul><br>Qualifications<br><br><ul><li>High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.</li><li>Minimum 1–2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel.</li><li>Excellent command of spoken and written English is essential, with a clear, confident, and professional telephone manner.</li><li>Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.</li><li>Strong guest service, communication, and interpersonal skills with a warm and professional approach.</li><li>Ability to multitask, prioritize, and respond efficiently in a fast-paced environment.</li><li>Excellent attention to detail with a strong commitment to guest privacy and confidentiality.</li><li>Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments.</li><li>Proactive, flexible, and composed under pressure, with a genuine passion for delivering exceptional guest experiences.</li><li>Comfortable working effectively within a diverse and multicultural team environment.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Senior Sales Engineer – Saudi Arabia/Jeddah Siemens strongly believes in the value of a Buildings Portfolio, hence Smart Infrastructure combines Buildings – Partner Management. Our Buildings Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are comfortable, safe, secure and energy efficient. Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development. Join our Smart Infrastructure Buildings as the Senior Sales Engineer and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow. Your Role – International, Challenging And Future-Oriented! • Developing and managing the Approved Partner Business / OEM Sales strategy for Saudi Arabia. • Expanding the portfolio of HVAC field devices (esp. valves &amp; actuators, thermostats, and damper actuators) • Assess market (verticals, end-users, contractors, approved partner, and OEM) and define partner-strategy with the aim to increase market share for Siemens HVAC field devises &amp; OEM portfolio. • Responsible for ensuring that the department attains its sales quotas while maintaining or exceeding booking gross margin objectives. • Acquires/develops Approved Partners &amp; OEM for the HVAC field devises portfolio in line with the agreed strategy. Increase share of wallet by promoting entire Buildings-offering. • Ensures efficient sales support for WR approved partners, OEM and customers with HVAC field devises product portfolio demand. • Plans and ensures sales volumes, customer visits and strategic activities in WR. • Analyzes the specific market conditions and builds a sound market-related network of stakeholders. • Prepares customer contact, builds, and maintains a customer focused network. • Prioritize customers based on potential and opportunities and allocate effort (# visits). • Develop new customers, partners &amp; OEM to gain additive potential/revenues. • Coordinates and negotiates proposals in cooperation with Back Office/other involved professionals and management. • May act as a point of contact to assigned customers in commercial matters and influences collaboration within the organization to secure customer support. • Establishes and supports value selling through partners &amp; OEM. • Orchestrates sales approach towards partner together with technical sales. • Conducts sales training and provide support for product selection and value engineering. • Develop relationships with various consultants, end users and contractors to increase reach of our existing approved partners &amp; OEM. • Collect data related to market transparency to enable prepare business growth plans and strategy. • Develops/ Maintains close relationship with entire approved partner &amp; OEM organization, has good understanding of SWOT of approved partners &amp; OEM. • Generates leads by meeting contractors regularly, co-ordinate with partners for timely submission of offer, reply to queries, submittal etc. to enable winning orders. Work with consultants to make presentations, specify products, submittal approval/comments etc. • Establishes and supports value selling through approved partner. • Provides support to approved partner &amp; OEM, with focus on customer value add, customer potential and customer satisfaction (managing outlets, marketing activities, campaign management, etc.) Your Qualifications And Skills – Digital And Solid! • Bachelor's degree in mechanical /electrical engineering. • Three to Five years of equivalent work experience in the HVAC industry. • Market Segmentation &amp; Customer Targeting. • Desired areas of expertise, development of business relationships focused on delivery. • Ability to identify trends in the marketplace and to position resources to capitalize on those trends • Price Management. • Customer Platforming. • Digital Demand Generation. • Microsoft office applications. • A burning desire to significantly contribute to the success of a winning team. • Strong interpersonal and communication skills. • Good presentation skills. • Excellent leadership abilities. • Excellent organizational skills. What else do you need to know? As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference. Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds We are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Who We Are<br><br>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br><br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.<br><br>What You'll Do<br><br>As an ME HR Services Specialist,you will play a key role in delivering high-quality, efficient, and employee-centric HR Services across the UAE and KSA. You will support the execution of core HR processes end-to-end, provide day-to-day functional guidance to the HR Shared Services Center (HRSSC) team, and partner with stakeholders across the region to ensure seamless employee experience. In addition to operational excellence, you will contribute to continuously improving how HR Services are delivered by identifying opportunities to simplify, standardize, digitize, and automate processes.<br><br>Your Responsibilities Include<br><br>Onboarding and Offboarding (UAE, KSA & Qatar): Own end-to-end onboarding and offboarding for employees across the UAE and KSA, including welcome calls, documentation, system set-up, and responding to new hires' queries, through to smooth and compliant exits. Permits and Government Documentation: Proactively monitor permit expiry dates and manage renewals (including labor cards, exit/re-entry and similar government-mandated permits), coordinating with government relations agencies and outsourced service providers to keep all documentation current and compliant. Pension and Social Insurance Management: Administer employee enrollment, contributions, and reconciliation for applicable pension and social insurance schemes, ensuring accurate records and timely compliance with statutory requirements. HRSSC Oversight: Act as the day-to-day point of contact for the HR Shared Services Center team, reviewing the quality and turnaround of transactional HR support (data entry, documentation, ticket resolution), providing guidance and coaching, and ensuring service delivery meets agreed SLAs and BCG standards. General HR Services: Deliver end-to-end HR Services support across the employee lifecycle, including employee queries, employee data management, transfers, letters, and record-keeping, while ensuring data integrity and compliance with internal policies and local regulations. Stakeholder Coordination: Act as a trusted point of contact for employees, managers, and stakeholders, coordinating with People functions, Payroll, Finance, and external vendors to ensure timely, accurate, and customer-focused resolution of HR matters. Reporting and Compliance: Prepare reports, track operational metrics, and support audits and internal controls, contributing to data-driven decision-making within the HR Services function. Automation and Continuous Improvement: Proactively identify opportunities to simplify, standardize, and automate HR Services processes; support the design, testing, and implementation of workflow improvements and digital solutions in collaboration with relevant stakeholders. Process Improvement: Identify gaps in HR Services processes across UAE and KSA and propose practical solutions, working closely with the ME HR Services Manager to help drive consistently high-quality operations.<br><br>YOU'RE GOOD AT<br><br>Delivering exceptional customer service with strong attention to detail and a comprehensive awareness of organizational dynamics. Managing multiple priorities across UAE and KSA while maintaining accuracy in a fast-paced environment. Providing day-to-day guidance to a shared services team, reviewing quality of work, and supporting colleagues to meet service standards. Building effective relationships and collaborating across teams, functions, and geographies. Communicating clearly and confidently with employees and stakeholders at different levels. Taking ownership, working proactively, and driving issues through to resolution. Identifying inefficiencies and recommending practical, automation-enabledsolutions to improve processes. Learning and adopting new technologies quickly, with a curiosity for digital tools and automation. Balancing operational execution with a continuous improvement mindset.<br><br>What You'll Bring<br><br>3-4 years of experience in HR Services, HR Shared Services, or a similar operational environment, ideally with exposure to both UAE and KSAExperience working with HR systems (Workday experience is an advantage). Working knowledge of permit, visa, and pension/social insurance processes, and comfort navigating government and regulatory requirements. Strong organizational and problem-solving skills. Strong digital literacy, including proficiency with Microsoft Office and familiarity with AI, automation, workflow, and low-code tools to improve operational efficiency. Strong communication skills; fluency in English required, Arabic is a huge advantage. Bachelor’s degree in Human Resources, Business Administration, or a related field.<br><br>Who You'll Work With<br><br>You'll be part of the Middle East HR Services team, supporting employees and stakeholders across the UAE, KSA & Qatar while partnering closely with the HR Shared Services Center team based in New Delhi. Reporting to the ME HR Services Manager, you'll collaborate with local HR colleagues based in Dubai, Riyadh, and Doha, regional leadership, and external partners (including visa agencies and government relations providers) to deliver efficient, employee-centric HR services and contribute to continuous improvement and automation initiatives across the region.<br><br>Additional info<br><br>Should you have any questions, Abdullah Bahamdan would be happy to answer them confidentially. Please share your interest in this opportunity with your Line Manager should you decide to apply. Applications will be accepted until September 14, 2026. Individual interview appointments will be set up following a review of the applications received. After an applicant has been chosen, the start date will be determined.<br><br>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.<br><br>BCG is an E - Verify Employer. Click here for more information on E-Verify.

Role Summary<br><br>We are seeking experienced Managers Autonomous SOC Engineering, AI & Automation to lead the design, engineering, deployment, and continuous improvement of next-generation Security Operations capabilities.<br><br>The role will be responsible for enabling the transition from traditional analyst-led SOC operations toward an AI-assisted and increasingly autonomous SOC operating model, combining security automation, AI/Gen AI, detection engineering, orchestration, and advanced security analytics.<br><br>The successful candidates will be technically hands-on and will work across SIEM, SOAR, EDR/XDR, threat intelligence, case management, APIs, AI/LLM platforms, and security data sources to automate security workflows, develop use cases and improve detection quality, accelerate investigations and response, and reduce repetitive analyst effort.<br><br>The role requires strong experience across automation engineering, AI-enabled security operations, and detection engineering, with the ability to translate SOC use cases into scalable production capabilities.<br><br>Key Responsibilities<br><br>Autonomous SOC & AI Engineering<br><br> Lead the technical design and deployment of AI-driven and autonomous SOC capabilities. Identify SOC processes suitable for automation and autonomous execution across alert triage, investigation, enrichment, containment, and response. Design and implement AI-assisted security investigation and decision-support workflows. Develop and integrate LLM/Gen AI-based SOC capabilities, including analyst copilots, automated investigation, incident summarisation, threat intelligence analysis, and response recommendations. Design appropriate human-in-the-loop controls, approval gates, guardrails, and escalation mechanisms for autonomous security actions. Evaluate the accuracy, reliability, security, and operational effectiveness of AI-enabled SOC use cases. Support the development of an Autonomous SOC roadmap and progressively increase the level of automation across security operations.<br><br>Security Automation & Orchestration<br><br> Design, build, and maintain automated security workflows and orchestration playbooks. Automate repetitive SOC activities including: Alert enrichment IOC investigation Phishing analysis Endpoint investigation Identity investigation Threat intelligence enrichment Malware analysis Case creation and management Containment and remediation Develop integrations between SIEM, SOAR, EDR/XDR, threat intelligence, email security, identity, network security, cloud security, ticketing, and other security platforms. Build automation using Python, REST APIs, webhooks, SDKs, scripting, and orchestration platforms. Develop reusable automation components and standardized integration patterns. Implement error handling, logging, monitoring, testing, and rollback mechanisms for automated security actions.<br><br>Detection Engineering<br><br> Lead the development and continuous improvement of the SOC’s detection engineering capability. Design, develop, test, tune, and maintain security detection rules across SIEM, EDR/XDR, cloud, identity, network, and other security technologies. Translate threat intelligence, attack techniques, incident findings, and threat hunting results into actionable detections. Map detection coverage against MITRE ATT&CK and identify detection gaps. Develop detection-as-code approaches including version control, testing, peer review, deployment, and lifecycle management. Define detection quality metrics including precision, false-positive rates, coverage, and detection effectiveness. Work with automation engineers to connect detections directly to automated investigation and response workflows.<br><br>AI & Security Data Integration<br><br> Integrate security telemetry from multiple platforms into AI-driven investigation and automation workflows. Develop mechanisms for AI systems to securely retrieve and correlate relevant security context. Design structured prompts, workflows, agent logic, and tool integrations for security use cases. Support integration of enterprise knowledge sources, threat intelligence, historical incidents, detection content, and SOC procedures into AI-enabled workflows. Apply appropriate security controls around data privacy, access control, model usage, auditability, and AI-generated decisions. Monitor AI outputs for hallucinations, incorrect conclusions, unsafe actions, and other operational risks.<br><br>SOC Engineering & Continuous Improvement<br><br> Assess existing SOC processes and identify opportunities to improve efficiency through engineering and automation. Reduce manual analyst workload and improve mean time to detect, investigate, and respond. Establish engineering standards for automation, integrations, detection content, and AI-enabled workflows. Conduct testing and validation before deploying automated response actions into production. Track the effectiveness of Autonomous SOC capabilities through measurable operational KPIs. Mentor SOC analysts and engineers on automation, detection engineering, AI-assisted investigations, and new security technologies. Work with SOC leadership, architecture, infrastructure, cloud, IAM, and security engineering teams to deliver integrated capabilities.<br><br>Required Skills & Experience<br><br>Candidates should have strong hands-on experience across several of the following areas:<br><br> 7+ years of cybersecurity experience, with significant experience in SOC engineering, detection engineering, security automation, incident response, or security operations. Strong hands-on experience with SIEM technologies such as Microsoft Sentinel, Splunk ES, Google Sec Ops or equivalent. Strong experience with SOAR and security orchestration platforms. Experience developing security automation using Python and REST APIs. Strong understanding of SOC workflows, alert triage, investigation and incident response. Demonstrated experience designing and engineering security detections. Strong knowledge of MITRE ATT&CK and threat-informed defence. Experience integrating security platforms through APIs and developing automated investigation or response workflows. Experience with EDR/XDR, identity security, email security, network security, cloud security, and threat intelligence platforms. Understanding of detection lifecycle management, detection-as-code, Git/version control, CI/CD, and automated testing.<br><br>AI / Gen AI Experience<br><br>Strong knowledge or practical experience in:<br><br> Generative AI and Large Language Models. AI agents and agentic workflows. LLM APIs and enterprise AI platforms. Prompt and context engineering. Retrieval-Augmented Generation (RAG). Tool/function calling and API-enabled AI agents. AI-assisted investigation and security analytics. AI evaluation, accuracy testing, hallucination management, and guardrails. Secure implementation of AI within enterprise cybersecurity environments.<br><br>Candidates do not need to be machine-learning researchers, the emphasis is on applying AI practically within security operations.<br><br>Preferred Experience<br><br>Experience with technologies such as:<br><br> Microsoft Sentinel / Security Copilot Splunk ES / Splunk SOAR Cortex XSOAR / XSIAM Microsoft Defender XDR Crowd Strike Service Now Sec Ops Threat intelligence platforms Git / Git Lab / Git Hub Python REST APIs Azure Open AI / Open AI APIs or equivalent enterprise LLM platforms Cloud security platforms across Azure, AWS or GCP<br><br>Experience building or deploying AI-enabled SOC, Autonomous SOC, hyperautomation, or security-agent solutions would be highly advantageous.<br><br>Expected Outcomes<br><br>The role will be expected to deliver measurable improvements including:<br><br> Increased percentage of SOC activities automated. Reduced manual analyst intervention. Improved detection coverage and quality. Reduced false-positive rates. Reduced Mean Time to Triage and Mean Time to Respond. Increased automated enrichment and investigation coverage. Deployment of AI-assisted and autonomous investigation workflows. Increased integration between detection, investigation, and automated response.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tier I Technical Support Specialist — Smart Cooler Vending based in Saudi Arabia.<br><br>This is a fully remote technical support role focused on helping operators successfully run smart cooler vending equipment.<br><br>You will serve as the first point of contact for technical questions involving connected machines, mobile apps, payment readers, and basic connectivity issues.<br><br>The role combines customer communication, structured troubleshooting, technical information gathering, and detailed documentation.<br><br>You will help customers with onboarding, machine-status concerns, app-related questions, transaction issues, and approved first-line troubleshooting.<br><br>You will work closely with a Tier II technical team, providing clean and complete handoffs whenever deeper diagnosis or technical decisions are required.<br><br>Success in this role depends on being organized, technically curious, customer-focused, and comfortable following defined support processes.<br><br>This is an opportunity to build hands-on experience with smart vending technology, connected devices, payment systems, and real-world technical support.<br><br>Accountabilities<br><br>Customer Support Intake: Receive and respond to technical support requests through approved channels, identify the issue category, gather relevant customer and machine information, and determine the likely area involved, such as the mobile app, backend, physical equipment, POS, payment reader, or connectivity. Issue Documentation: Capture machine IDs, models, locations, timelines, error messages, screenshots, videos, troubleshooting history, and customer impact, including downtime, lost sales, failed transactions, or installation delays. Basic Troubleshooting: Guide customers through approved first-line troubleshooting procedures, including app checks, remote restarts, physical power cycles, and other documented steps. Monitor whether issues remain resolved and identify recurring offline events or transactions stuck in processing. Onboarding Support: Assist customers with routine setup and onboarding, app navigation, product libraries, pricing, templates, inventory, machine management, and preparation for technical-support sessions. Provide clear follow-up summaries and direct customers to approved training and knowledge resources. Connectivity Information Gathering: Collect the information required for deeper technical investigation, including whether equipment uses cellular, Wi-Fi, Ethernet, or a router; available facility IT support; physical signal limitations; and requested screenshots, speed-test results, photos, or status information. Payment & Transaction Support: Help identify whether transaction issues appear to originate within the application environment or payment ecosystem. Gather transaction dates, times, amounts, machine IDs, and supporting evidence before escalating issues involving payment readers, settlements, integrations, or other advanced payment concerns. Customer Communication & Follow-Up: Communicate calmly and professionally, acknowledge customer concerns, ask focused questions, explain technical steps in accessible language, provide realistic next steps, and maintain consistent communication throughout the support process. Escalation & Handoffs: Recognize when an issue exceeds the approved Tier I process and escalate it with a complete, structured handoff so the Tier II team can continue the investigation without repeating the initial diagnostic process. Support Records: Maintain accurate records of every troubleshooting step, customer response, outcome, and escalation status while clearly distinguishing confirmed facts from assumptions.<br><br>Requirements<br><br>Customer Support Experience: 1–3 years of relevant experience in technical support, customer support, help desk, field-service coordination, or a similar customer-facing environment. Technical Foundation: Basic understanding of smart devices, mobile applications, web dashboards, connected equipment, Wi-Fi, Ethernet, cellular connectivity, routers, and SIM-based connectivity. Troubleshooting Skills: Ability to follow structured troubleshooting checklists carefully, investigate symptoms methodically, recognize different types of machine, application, backend, POS, and payment-reader issues, and avoid skipping required steps. Communication: Strong written and verbal communication skills, with the ability to translate technical instructions into clear, simple language for non-technical customers. Documentation: Strong attention to detail and the ability to accurately record customer information, machine details, symptoms, timelines, evidence, troubleshooting actions, and outcomes. Customer Mindset: Calm, patient, professional, and empathetic when supporting frustrated customers or situations involving downtime, failed transactions, or operational disruption. Judgment & Escalation: Comfortable acknowledging when an issue is outside your expertise and escalating it appropriately rather than guessing or making unsupported recommendations. Organization: Strong follow-up habits and the ability to manage support requests, customer communications, screenshots, tickets, and other case information in a structured manner. Technical Curiosity: Willingness to learn smart cooler vending technology, connected equipment platforms, payment-reader fundamentals, connectivity workflows, and internal support procedures. Helpful Experience: Background in vending operations, unattended retail, POS or payment-reader support, basic networking, router/Wi-Fi/Ethernet/cellular troubleshooting, ticket-based help desk environments, or technical support for non-technical customers is an advantage. Role Boundaries: Must understand that Tier I is responsible for identifying issues, gathering information, performing approved basic checks, documenting findings, and escalating. Advanced connectivity architecture, backend changes, payment-reader replacement decisions, equipment recommendations, and deeper technical diagnosis remain outside the scope of this position unless specifically authorized.<br><br>Benefits<br><br>Compensation: $17–$27 USD per hour. Work Arrangement: Fully remote position. Employment: Full-time opportunity. Professional Development: Hands-on exposure to smart cooler vending technology, connected equipment, app-based platforms, payment systems, and real-world connectivity troubleshooting. Technical Experience: Opportunity to develop practical experience across customer technical support, IoT-connected equipment, mobile applications, POS/payment technologies, and structured escalation workflows. Role Details: Additional information regarding schedule, employment classification, system access, remote-work expectations, and other benefits will be reviewed with qualified candidates during the hiring process.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h2>From Land to Sea – Active Experiences in Nature's Purest Form</h2> <p>Red Sea Sports &amp; Entertainment Company (RSSE), a wholly owned subsidiary of Red Sea Global (RSG), is dedicated to creating, operating, and delivering world-class land and marine experiences across The Red Sea destination. Through its portfolio of specialist brands—<strong>Galaxea</strong> for marine adventures, <strong>AKUN</strong> for land-based adventure experiences, and <strong>WAMA</strong> for leisure and recreational activities—RSSE offers exceptional, nature-inspired experiences that celebrate the unique landscapes of The Red Sea.</p> <p> </p> <p>As a strategic partner of the Saudi Olympic &amp; Paralympic Committee, RSSE plays a key role in promoting inclusive, accessible, and internationally recognised sports, adventure, and recreational experiences that support active lifestyles and sporting excellence across the Kingdom.</p> <p> </p> <p>Guided by a commitment to innovation, sustainability, operational excellence, and unforgettable guest experiences, RSSE contributes to the ambitions of Saudi Vision 2030 by helping position The Red Sea as a leading global destination for regenerative tourism, adventure, and premium leisure experiences.</p> <p> </p> <p><strong><span>Job Purpose</span><span> :</span></strong></p> <p><span><span>The Reception and Retail Specialist is a site-based position. The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset. This first impression is crucial in delivering a high-quality visitor experience. The Reception and Retail Specialist will need to be a “people” person with an understanding of the provided activities. The Reception and Retail Specialist will be tasked with the administration of the center, as well as the retail outlet of the center. Organization is essential to deliver on this role.</span>  </span></p> <p> </p> <p><strong><span><span>Job Responsibilities</span> :</span></strong></p> <div> <p><strong><span>General</span><span> </span></strong></p> </div> <div> <ul > <li> <p><span>Reporting directly to the Center Manager, assist in the smooth running of the center asset.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Assist the Senior Manager in the development of other centers at other assets.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Maintain a professional appearance of the center.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Ensure all sales are conducted in a professional manner.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Work remotely and visit office as and when required.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Manage inventory for preopening.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Prepare retail stock for future years.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Manage the purchasing budget.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Ensure sufficient stock.</span><span> </span></p> </li> </ul> </div> <div> <p><strong><span>Establishment of the Center: Pre-Opening</span><span> </span></strong></p> </div> <div> <ul > <li> <p><span>Work alongside the Center Manager to develop and deliver the centre and necessary components.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Become familiar with the retail products in stock.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Become familiar with the activities in the area.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Become familiar with the courses on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.</span><span> </span></p> </li> </ul> </div> <div> <p><strong><span>Establishment of the Center: Post-Opening</span><span> </span></strong></p> </div> <div> <ul > <li> <p><span>All activities conducted from the Center are conducted in a professional manner.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Assist operation staff to ensure all daily activities are conducted in a safe and professional manner.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Ensure up to date and accurate records are kept pertaining to retail activities.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Plan and direct the day-to-day operations of a retail outlet according to company policy.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Develop strategies to improve customer service, drive store sales, and increase profitability to achieve financial goals.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Ensure customer needs are met, complaints are resolved, and service is quick and efficient.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Daily attention to ethical business practises, safety, cleanliness, company appearance and uniform standards, and approved environmental practises at location, elevating significant issues to the Center Manager.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Ensure retail products and displays are merchandized effectively to maximise sales and profitability.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Establish and maintain effective working relationships with managers, co-workers, and the public.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Maintaining accurate inventory records and preparing orders from suppliers. </span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Assisting staff/students with course registration and/or rental equipment.</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Taking bookings and answering questions about courses/activities destinations</span></p> </li> </ul> <p><strong><span>Policies, Systems, Processes, Procedures, Standards and Reports</span><span> </span></strong></p> <div> <ul > <li> <p><span>Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the center operates in a controlled and consistent manner. </span><span> </span></p> </li> </ul> <div> <p><strong><span>Safety, Quality &amp; Environment </span><span> </span></strong></p> </div> <div> <ul > <li> <p><span>Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></p> </li> </ul> <p><strong><span>Continuous Improvement   </span><span> </span></strong></p> <div> <ul > <li> <p><span>Contribute to the identification of opportunities for continuous improvement of the center’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.</span><span> </span></p> </li> </ul> <p> </p> <p><strong><span><span>Job Requirements</span><span> :</span></span></strong></p> <p> </p> <p><strong><span><span><span>Qualification and Experience</span> :</span></span></strong></p> <div> <ul > <li> <div>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</div> </li> <li> <div>1-2 years of experience in hospitality, guest services, reception, or a similar customer-facing environment.</div> </li> <li> <div>Previous sales experience or a proven sales track record is preferred.</div> </li> <li> <div>Understanding of reception and front desk operations, including industry practices and procedures.</div> </li> </ul> </div> <div> <p> </p> <p><strong><span><span>Essential Skills</span><span> :</span></span></strong></p> <div> <ul > <li> <p><span>Excellent standard of written and spoken English</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Excellent communicator and public talking</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Flexible and open-minded approach to environment and tasks</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Ability to self-motivate and deliver to agreed deadlines</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Good time-keeping</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Social media experience</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Excellent salesperson</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Highly detail-oriented </span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Guest experience oriented, social personality</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Able to work with different cultures and nationalities</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Ability to handle high-end clientele, superior level of customer service</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Effectively manage guests’ requests and complaints</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Be a perfect role model for other staff members</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Able to work in a dive resort environment and follow professional grooming standards</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Able to work both as part of a team and independently, and exercises sound judgment and discretion</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Demonstrate the utmost confidentiality at all times</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Proficient with Microsoft Office </span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Ability to deliver a magical guest experience </span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Able to assist with dive center administration and planning</span><span> </span></p> </li> </ul> <p> </p> <p><span><span>Desirable Skills:</span></span></p> <div> <ul > <li> <p><span>Spoken language other than English (preferably Arabic)</span><span> </span></p> </li> </ul> </div> <div> <ul > <li> <p><span>Marine conservation interest/background</span><span> </span></p> </li> </ul> </div> </div> </div> </div> </div> </div> <p> </p> </div> </span>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Do you want to love what you do at work?<br> Do you want to make a difference, an impact, transform peoples lives?<br> Do you want to work with a team that believes in disrupting the normal, boring, and average?<br> If yes, then this is the job you're looking for ,webook.<br>com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.<br> Job Overview: The Head of PMO directly leads the Project Manager team within the Business Solutions Department and is accountable for portfolio governance, delivery compliance, and PMO framework maturity across all concurrent projects.<br> The Head of PMO sets the delivery standard, coaches the PM team to that standard, and governs how every project is initiated, run, escalated, and closed.<br> As the line manager for the PM team, this role combines people leadership with structural PMO ownership, building the Center of Excellence, driving standardised controls, and producing the executive-ready reporting that gives the Director and CCO full portfolio visibility.<br> A core outcome is ensuring projects consistently meet or outperform pre-estimated budgets through baseline discipline, change control enforcement, and early financial intervention.<br> Key Responsibilities: 1) PM Team Leadership &amp; Performance Management Directly manage the BSD Project Manager team: set performance expectations, conduct regular 1:1s, deliver performance reviews, and support professional development.<br> Assign and balance project workload across the PM team based on complexity, capacity, and growth objectives, ensuring no PM is over-extended and every project has appropriate coverage.<br> Coach PMs on methodology, stakeholder management, scope control, and delivery discipline, raising the standard of craft, not just compliance.<br> Onboard new Project Managers into the BSD delivery model: governance expectations, tooling, reporting cadence, and stakeholder engagement standards.<br> Act as the first escalation point for PM-level issues: unblock delivery problems, mediate stakeholder conflicts, and provide senior judgment on complex scope or schedule decisions.<br> 2) PMO Governance &amp; Delivery Assurance Own and enforce the end-to-end PMO governance model: stage gates (G0–G5), minimum project artifacts, Director approval workflows, and escalation paths.<br> Run delivery assurance reviews (health checks, compliance audits, and quality checkpoints) and drive corrective actions where projects deviate from standards.<br> Ensure consistent application of governance across all project archetypes (white-label, grey-label, integration, hybrid) while keeping controls pragmatic and execution-friendly.<br> Chair the Change Control Board: intake, impact assessment, approval or rejection, re-baselining, and communication to all affected stakeholders.<br> 3) PMO Framework Ownership &amp; Continuous Improvement Maintain and continuously optimise the BSD PMO framework: project lifecycle, standards, templates, toolkits, and playbooks, serving as the single source of truth for how delivery is run.<br> Identify and eliminate systemic delivery breakdowns: scope creep patterns, late feasibility discovery, rework loops, and weak sign-off cultures.<br> Operate with a Center of Excellence mindset: codify lessons learned and best practices, and continuously raise PM methodology maturity across the team.<br> Maintain PM onboarding documentation and standards, reducing time-to-productivity for new Project Managers and eliminating methodology drift.<br> 4) Portfolio Reporting &amp; Executive Visibility Own the portfolio reporting cadence and outputs: weekly portfolio health review, monthly performance packs, and steering committee materials for the Director and CCO.<br> Provide data-backed insights: schedule variance, budget variance, scope volatility, RAID trends, and cross-project dependency visibility.<br> Establish and protect a "single source of truth" for portfolio status, with strong data quality and governance traceability across Smartsheet and reporting outputs.<br> Design and maintain the portfolio dashboard: real-time RAG status, milestone tracking, resource utilisation, and financial performance across all concurrent projects.<br> 5) Budget Performance, Baselines &amp; Financial Controls Ensure every project has an approved, documented baseline covering scope, schedule, and budget before execution begins.<br> No project starts without a signed baseline.<br> Monitor cost performance and forecast-to-complete across the portfolio; initiate recovery actions and escalate to the Director when variances exceed defined thresholds.<br> Enforce change control discipline so that every scope change is formally assessed for time and cost impact, and approved before implementation begins.<br> Improve estimation hygiene and governance controls to enable projects to consistently meet or outperform pre-estimated budgets through reduced rework, tighter CR governance, and better resource utilisation.<br> Partner with the Projects Financial Controller (when in post) on invoicing trigger governance, per-project P&amp;L tracking, and commercial change order processes.<br> 6) RAID, Dependencies &amp; Cross-Project Risk Standardise RAID governance across the portfolio: every risk, assumption, issue, and dependency has an owner, a mitigation action, and a measurable closure criterion.<br> Surface and manage cross-project dependencies proactively, driving early escalation and resolution before they become delivery blockers.<br> Maintain the portfolio-level risk register and escalate strategic risks to the Director before they become crises.<br> Run the post-implementation review (PIR) process on every project closeout, and embed lessons learned back into the methodology and template library.<br> Education &amp; Certifications Bachelor's degree in Business Administration, Engineering, Information Technology, or equivalent (required) PMP, PRINCE2 Practitioner, MSP, or MoP certification, one or more strongly preferred Agile certifications such as CSM, PSM, or SAFe are an advantage in hybrid delivery contexts Experience Requirements 7+ years in PMO leadership, portfolio governance, delivery assurance, or project controls, with a minimum of 3 years in a role with direct line management of Project Managers or delivery professionals Proven track record building or significantly improving a PMO framework from near-scratch, with the ability to articulate what changed, why it changed, and what the measurable outcome was Demonstrated experience governing a portfolio of 8 or more concurrent complex implementations in technology, B2B, or professional services environments Strong background in portfolio analytics and performance reporting, including KPIs, health frameworks, trend analysis, schedule and budget variance, and RAID analytics Experience managing cross-functional stakeholders including Product, Engineering, and commercial teams within a RACI-governed delivery model Preferred: prior experience in a Centre of Excellence, PMO transformation, methodology office, or operational excellence function</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Lucidya is a leading AI-powered Customer Experience Management (CXM) platform in the MENA region, enabling enterprises to understand, engage, and serve their customers across digital channels at scale.<br><br>As we continue to scale our platform and move toward IPO-scale engineering, we are looking for a Frontend Software Engineer who is passionate about building high-quality user experiences, learning quickly, and using modern engineering practices — including AI — to deliver better software faster.<br><br>This role is ideal for an engineer with 0-2 years of professional experience who has a solid foundation in frontend development and wants to grow in an environment where ownership, speed, quality, collaboration, and continuous improvement matter.<br><br>We don't measure impact by how many lines of code you write. We care about your ability to understand problems, build maintainable solutions, collaborate effectively, and continuously improve the way you work.<br><br>Please note that this position is strictly open to Saudi nationals only. Applications from non-Saudi nationals will not be considered and will be disqualified from the recruitment process.<br><br>Requirements<br><br>What You Will Work On<br><br>Modern Frontend Development<br><br> Build and maintain production-grade web applications using React, Java Script, and Type Script. Develop reusable, maintainable, and scalable frontend components. Turn product requirements and designs into clean, intuitive, and responsive user experiences. Integrate frontend applications with REST APIs and real-time communication services. Work with Web Sockets / Socket. IO to build real-time user experiences. Understand and work with event-driven flows connected to Rabbit MQ and backend messaging systems. Handle real-time updates, reconnection scenarios, error states, and synchronization between live events and UI state. Manage server state efficiently using React Query / Tan Stack Query. Manage complex client-side state using Redux / Redux Toolkit when appropriate. Contribute to improving frontend architecture, performance, code organization, and maintainability. <br><br>Quality & Testing<br><br>Quality is part of development — not something that happens after development.<br><br> Write reliable unit and integration tests using Jest. Build and maintain end-to-end tests using Playwright. Test your work thoroughly before considering it complete. Participate actively in code reviews and learn from feedback. Identify regressions, edge cases, and potential production issues before they reach users. Debug issues systematically and focus on root causes rather than temporary workarounds. Write code that is easy for other engineers to understand, review, test, and maintain. <br><br>AI-Enabled Engineering<br><br>We expect engineers to use AI as an engineering accelerator, not as a replacement for engineering judgment.<br><br> Use AI coding tools effectively to research, prototype, implement, debug, test, and refactor solutions faster. Know how to provide AI tools with the right context, requirements, and constraints to generate useful results. Critically review and validate AI-generated code instead of accepting it blindly. Use AI to automate repetitive work and spend more time solving meaningful engineering problems. Continuously explore better AI-assisted workflows that improve productivity and engineering velocity. Maintain high standards for quality, security, performance, and maintainability, regardless of whether code was written manually or with AI assistance. <br><br>The goal isn't simply to write code faster. It's to deliver better outcomes in less time without sacrificing quality.<br><br>Ownership & Collaboration<br><br> Take ownership of your work from understanding the requirement through implementation, testing, review, and production. Communicate clearly when requirements are unclear or when you identify technical risks. Collaborate closely with frontend engineers, backend engineers, QA, product managers, and designers. Ask questions when necessary while developing the ability to investigate and unblock yourself. Give and receive constructive feedback during code reviews and technical discussions. Help teammates when needed and actively share what you learn. Take responsibility for the quality of what you ship. Treat the product as something you own — not simply a collection of assigned tickets. <br><br>Stack<br><br>Our frontend ecosystem includes:<br><br> React Java Script (ES6+) Type Script React Query / Tan Stack Query Redux / Redux Toolkit Jest Playwright Web Sockets / Socket. IO Rabbit MQ REST APIs Git Modern AI-assisted development tools <br><br>Experience with every technology is not required, but you should have strong fundamentals and the ability to learn quickly.<br><br>What We Are Looking For<br><br> Bachelor's degree in Computer Science or a closely related field. 0-2 years of professional frontend development experience. Strong understanding of Java Script fundamentals. Hands-on experience building applications with React. Good understanding of Type Script and type-safe development. Good understanding of React fundamentals, including components, hooks, state management, rendering, and component lifecycle. Experience integrating frontend applications with APIs and handling asynchronous data. Familiarity with React Query / Tan Stack Query and Redux / Redux Toolkit. Understanding of frontend testing and experience with tools such as Jest and Playwright. Familiarity with real-time frontend architectures using Web Sockets / Socket. IO. Basic understanding of message queues and event-driven systems, especially Rabbit MQ. Understanding of common real-time challenges such as reconnection, duplicate events, stale data, race conditions, and keeping UI state synchronized. Solid understanding of HTML, CSS, responsive design, and browser fundamentals. Familiarity with Git and collaborative development workflows. Ability to debug problems rather than only work around them. Ability to write clean, readable, and maintainable code. Practical experience using AI tools to improve software engineering productivity. Strong willingness to learn and continuously improve. Good communication and teamwork skills. <br><br>This Role Is a Strong Fit If You...<br><br> Can take a feature from requirement to production instead of stopping when the code simply "works." Care about both speed and quality — you don't believe one has to come at the expense of the other. Use AI to multiply your productivity while still understanding and owning every solution you ship. Don't blindly copy AI-generated code — you question it, review it, test it, and improve it. Try to understand why something works, not only how to make it work. Investigate bugs and edge cases instead of immediately passing them to someone else. Treat testing as part of development rather than an optional final step. Care about code readability, scalability, and maintainability. Can receive code-review feedback and use it to improve. Communicate early when you are blocked. Enjoy collaborating and sharing knowledge with other engineers. Are curious about the product, not just the ticket assigned to you. Look for opportunities to improve existing code and engineering processes. Have a strong sense of ownership and don't need constant follow-up to get things done. Want to become a significantly stronger engineer over the next few years. <br><br>What Success Looks Like<br><br>Within your first months at Lucidya, we expect you to:<br><br> Understand the frontend codebase, architecture, and development workflow. Deliver production features with increasing independence. Write clean and maintainable code that requires fewer review iterations over time. Build appropriate automated tests for the features you develop. Work confidently with REST APIs and increasingly understand our real-time architecture. Debug frontend and integration issues effectively. Use AI tools to noticeably improve your development speed and productivity while maintaining engineering quality. Participate meaningfully in technical discussions and code reviews. Collaborate effectively with your squad and other engineering teams. Become someone your teammates can rely on to own and finish work properly. <br><br>Benefits<br><br>Why Lucidya<br><br> Work on a real enterprise platform operating at significant scale across the MENA region. Build products used by major organizations and large customer-service teams. Work on an AI-native product where AI is part of both the platform and the engineering workflow. Gain hands-on experience with real-time systems, Web Sockets, Rabbit MQ, APIs, and complex frontend applications. Learn from experienced engineers while having meaningful ownership early in your career. Work with modern frontend technologies and engineering practices. Solve real problems involving performance, real-time experiences, large datasets, and complex enterprise workflows. Join Lucidya during an important stage of growth as we continue building toward IPO-scale engineering. Real scale with billions of events and not just toy systems Direct impact at CTO and executive level<br><br>We are looking for engineers who want more than their next job. We are looking for people who want to compound their skills, take ownership, use AI to amplify their capabilities, and become exceptional engineers.

Position Summary<br><br>The Senior Specialized Sales Engineer is responsible for driving the profitable growth of Schneider Electric's Busway Systems business through specification influence, project pursuit, technical leadership and customer engagement.<br><br>The role serves as the primary technical and commercial interface between customers, partners, consultants, project execution teams, supply chain and manufacturing facilities, ensuring seamless project delivery from design development through installation and commissioning.<br><br>The successful candidate combines strong deep technical expertise with sales acumen in busway systems, application engineering, design review, system layout optimization, BOM generation, factory coordination and site execution support.<br><br>Key Responsibilities<br><br>Sales & Business Development Develop and execute territory growth plans for Schneider Electric Busway Systems. Drive project specifications with consultants, EPCs, contractors, panel builders, and end users. Generate and develop new business opportunities across Data Centers, Buildings, Healthcare, Infrastructure, Utilities, and Industrial segments. Build strong relationships with key stakeholders to position Schneider Electric as the preferred Busway partner. Manage project opportunities from early design stage until order closure. Achieve annual sales, profitability, and market share objectives. Maintain an accurate project pipeline and forecast. Technical Sales Leadership Provide technical consultation and solution architecture for Busway applications. Support customers in selecting the most suitable busway configurations and system architectures. Review project specifications, single-line diagrams, and electrical layouts. Conduct technical presentations, workshops, and customer training. Promote Schneider Electric's value proposition through solution selling and lifecycle benefits. Support value engineering initiatives to improve competitiveness while maintaining compliance and reliability. Design & Application Engineering Prepare preliminary Busway layouts and routing concepts. Review customer electrical drawings, specifications, and installation requirements. Develop and validate isometric drawings for manufacturing and installation purposes. Generate and validate Bills of Materials (BOMs). Support busway sizing, voltage drop analysis, short-circuit calculations, and system optimization. Ensure solutions comply with IEC standards and project requirements. Coordinate technical approvals and design clarifications throughout project execution. Partner Development & Capability Building Develop and execute Schneider Electric Busway Partner Enablement programs. Train, certify and upskill Schneider Electric partners on Busway technologies, applications, installation practices and competitive differentiation. Conduct technical workshops, customer seminars and product awareness sessions. Support partner business planning and go-to-market strategies. Drive partner competency development to ensure sustainable business growth and project execution excellence. Factory Interface & Engineering Coordination Single Point of Contact for Manufacturing Act as the primary interface between customers, partners, sales teams, engineering teams, and Schneider Electric manufacturing facilities. Manage technical and commercial communication with the factory throughout the project lifecycle. Ensure customer requirements are accurately captured and communicated to manufacturing teams. Drive timely responses to technical queries, design clarifications, and engineering deviations. Facilitate alignment between customer expectations and manufacturing capabilities. Design Translation & Factory Readiness Convert partner and consultant drawings into factory-ready engineering packages. Translate customer drawings, sketches, specifications, and installation requirements into manufacturing-friendly formats. Develop isometric drawings and fabrication documentation understandable by factory engineering teams. Ensure all technical requirements, dimensions, routing details, and installation constraints are clearly defined before production release. Review factory drawings and ensure alignment with approved customer designs. Supply Chain & Project Fulfillment Management Actively follow up with factories, planning teams, and supply chain stakeholders to ensure on-time project delivery. Monitor order progress from booking through manufacturing, logistics, shipment, and site delivery. Identify potential supply risks and proactively drive mitigation plans. Coordinate priorities for critical projects and strategic customer requirements. Provide customers and internal stakeholders with regular project status updates. Support expediting activities for urgent projects and critical milestones. Work closely with logistics and manufacturing teams to improve delivery performance and customer satisfaction. Site Installation & Project Support Conduct site visits and installation reviews. Support customers and contractors during installation and commissioning activities. Provide technical guidance on installation best practices and site execution. Resolve technical issues arising during installation and startup. Coordinate with project teams to ensure successful project completion. Support after-sales and warranty-related technical discussions when required.<br><br>Required Qualifications<br><br>Education<br><br>Bachelor’s degree in electrical engineering.<br><br>Experience<br><br>Minimum 8 years of experience in Schneider Electric Busway systems. Experience in technical sales, pre-sales engineering, application engineering, or design engineering. Demonstrated experience interacting directly with factories and manufacturing teams. Experience supporting large-scale projects from design stage through execution.<br><br>Rewards designed for you<br><br>Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.<br><br> Country-specific programs and initiatives may be available.<br><br>Looking to make an IMPACT with your career?<br><br>When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.<br><br>IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.<br><br>We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.<br><br>Become an IMPACT Maker with Schneider Electric – apply today!<br><br>€40 billion global revenue<br><br>+9% organic growth<br><br>150 000+ employees in 100+ countries<br><br>You must submit an online application to be considered for any position with us. This position will be posted until filled.<br><br>Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. <br><br>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here<br><br>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Position Summary<br><br>The Senior Specialized Sales Engineer is responsible for driving the profitable growth of Schneider Electric's Busway Systems business through specification influence, project pursuit, technical leadership and customer engagement.<br><br>The role serves as the primary technical and commercial interface between customers, partners, consultants, project execution teams, supply chain and manufacturing facilities, ensuring seamless project delivery from design development through installation and commissioning.<br><br>The successful candidate combines strong deep technical expertise with sales acumen in busway systems, application engineering, design review, system layout optimization, BOM generation, factory coordination and site execution support.<br><br>Key Responsibilities<br><br>Sales & Business Development Develop and execute territory growth plans for Schneider Electric Busway Systems. Drive project specifications with consultants, EPCs, contractors, panel builders, and end users. Generate and develop new business opportunities across Data Centers, Buildings, Healthcare, Infrastructure, Utilities, and Industrial segments. Build strong relationships with key stakeholders to position Schneider Electric as the preferred Busway partner. Manage project opportunities from early design stage until order closure. Achieve annual sales, profitability, and market share objectives. Maintain an accurate project pipeline and forecast. Technical Sales Leadership Provide technical consultation and solution architecture for Busway applications. Support customers in selecting the most suitable busway configurations and system architectures. Review project specifications, single-line diagrams, and electrical layouts. Conduct technical presentations, workshops, and customer training. Promote Schneider Electric's value proposition through solution selling and lifecycle benefits. Support value engineering initiatives to improve competitiveness while maintaining compliance and reliability. Design & Application Engineering Prepare preliminary Busway layouts and routing concepts. Review customer electrical drawings, specifications, and installation requirements. Develop and validate isometric drawings for manufacturing and installation purposes. Generate and validate Bills of Materials (BOMs). Support busway sizing, voltage drop analysis, short-circuit calculations, and system optimization. Ensure solutions comply with IEC standards and project requirements. Coordinate technical approvals and design clarifications throughout project execution. Partner Development & Capability Building Develop and execute Schneider Electric Busway Partner Enablement programs. Train, certify and upskill Schneider Electric partners on Busway technologies, applications, installation practices and competitive differentiation. Conduct technical workshops, customer seminars and product awareness sessions. Support partner business planning and go-to-market strategies. Drive partner competency development to ensure sustainable business growth and project execution excellence. Factory Interface & Engineering Coordination Single Point of Contact for Manufacturing Act as the primary interface between customers, partners, sales teams, engineering teams, and Schneider Electric manufacturing facilities. Manage technical and commercial communication with the factory throughout the project lifecycle. Ensure customer requirements are accurately captured and communicated to manufacturing teams. Drive timely responses to technical queries, design clarifications, and engineering deviations. Facilitate alignment between customer expectations and manufacturing capabilities. Design Translation & Factory Readiness Convert partner and consultant drawings into factory-ready engineering packages. Translate customer drawings, sketches, specifications, and installation requirements into manufacturing-friendly formats. Develop isometric drawings and fabrication documentation understandable by factory engineering teams. Ensure all technical requirements, dimensions, routing details, and installation constraints are clearly defined before production release. Review factory drawings and ensure alignment with approved customer designs. Supply Chain & Project Fulfillment Management Actively follow up with factories, planning teams, and supply chain stakeholders to ensure on-time project delivery. Monitor order progress from booking through manufacturing, logistics, shipment, and site delivery. Identify potential supply risks and proactively drive mitigation plans. Coordinate priorities for critical projects and strategic customer requirements. Provide customers and internal stakeholders with regular project status updates. Support expediting activities for urgent projects and critical milestones. Work closely with logistics and manufacturing teams to improve delivery performance and customer satisfaction. Site Installation & Project Support Conduct site visits and installation reviews. Support customers and contractors during installation and commissioning activities. Provide technical guidance on installation best practices and site execution. Resolve technical issues arising during installation and startup. Coordinate with project teams to ensure successful project completion. Support after-sales and warranty-related technical discussions when required.<br><br>Required Qualifications<br><br>Education<br><br>Bachelor’s degree in electrical engineering.<br><br>Experience<br><br>Minimum 8 years of experience in Schneider Electric Busway systems. Experience in technical sales, pre-sales engineering, application engineering, or design engineering. Demonstrated experience interacting directly with factories and manufacturing teams. Experience supporting large-scale projects from design stage through execution.<br><br>Rewards designed for you<br><br>Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.<br><br> Country-specific programs and initiatives may be available.<br><br>Looking to make an IMPACT with your career?<br><br>When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.<br><br>IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.<br><br>We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.<br><br>Become an IMPACT Maker with Schneider Electric – apply today!<br><br>€40 billion global revenue<br><br>+9% organic growth<br><br>150 000+ employees in 100+ countries<br><br>You must submit an online application to be considered for any position with us. This position will be posted until filled.<br><br>Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. <br><br>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here<br><br>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Understands, identifies, and aligns Microsoft solutions, and technical capabilities. Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.</p><br><br><br><b>Responsibilities</b><br>Customer Relationship Management<br>Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality and secure solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.<br><br>Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and incorporates a focus on security and resiliency.<br><br>Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer security and resiliency needs and customer objectives specific to the customer's business transformation programs and common to their industry.<br><br><br>Customer Success Leadership<br>Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy that includes security as a core component. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health and security.<br><br>Proactively identifies, monitors, and mitigates actual and potential blockers (including security and compliance concerns) to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.<br><br>Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers (including security and compliance risks) by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.<br><br><br>Technical Relevance<br>Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Security, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.<br><br><br><br><br><b>Qualifications</b><br>Required/minimum qualifications<br>Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.<br>Additional or preferred qualifications<br>Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.<br>3+ years relevant work experience within customer industry.<br>Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).<br>Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.<br>Project Management Institute (PMI) or equivalent Project Management certification.<br>Prosci or equivalent certification.<br><br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

About Mawj:Mawj is a Riyadh-based marketing group working across education, hospitality, real estate and technology. Our growing portfolio includes brands such as Reigate Grammar School Riyadh and Nobles. We are building a full in-house team across account management, media, creative and production. Our marketing is judged by business results: enrolments, bookings, sales, qualified leads, conversion rates and cost per acquisition — not views and likes alone.<br>The Role:You will own marketing for a portfolio of brands end to end: strategy, planning, paid media, content, CRM, conversion, reporting, AI-enabled workflows and team leadership. You will lead account, media and creative specialists, work directly with brand management, and explain with numbers what worked, what did not and what comes next. This is a hands-on leadership role, not a coordination-only role. You must understand the full journey from first impression to sale, booking or enrolment, identify where performance is being lost, understand the Saudi consumer deeply, use AI intelligently and help build Mawj's marketing operating system.<br>What You Will Do :<br>Strategy & Planning Build annual, quarterly and monthly plans with measurable objectives, audiences, positioning, channels, budgets and priorities. Develop customer journeys and conversion funnels. Conduct market, competitor and customer research. Adapt campaigns to Saudi culture, behaviour, seasonality, events and local trends.<br>Performance Marketing Lead paid media across Meta, Google, Snapchat, Tik Tok and Linked In. Set acquisition targets and optimise toward qualified leads, bookings, enrolments, sales, conversion rate and revenue — not CPM alone. Review targeting, creative, bidding, landing pages and conversion paths. Test audiences, offers, messages and landing experiences systematically. Reallocate budgets based on performance and know when to scale, reduce, restructure or stop. Know when the problem is the advertising and when it is not.<br>Funnel & Conversion Ownership Your responsibility does not end when a lead is generated. Review the full journey after the click. Identify issues in landing pages, forms, response times, Whats App, sales follow-up and CRM. Compare leads with actual registrations, bookings and sales; track quality, not just volume. Work with sales, admissions, customer service and operations when conversion depends on their response. Identify funnel leakage, build first-party retargeting audiences and recommend operational changes when the bottleneck is not advertising.<br>AI & Marketing Technology Strong practical AI experience is a core requirement. You should already use AI professionally, not simply experiment with it. You will be expected to:Use AI for research, analysis, campaign planning, market intelligence and creative development. Analyse campaign, customer and CRM data using AI. Build AI-assisted and automated workflows. Understand generative AI for copy, image and video. Use AI for reporting and extracting insights from large data sets. Understand lead qualification, lead scoring, chatbots and conversational AI. Identify repetitive work to automate and evaluate tools by business value, not novelty. Help the team adopt AI while maintaining human judgement and quality control. You should show examples where AI improved speed, quality, cost, productivity or commercial performance.<br>Measurement & Attribution Maintain GA4, GTM, platform tracking, campaign naming and UTM standards. Connect marketing activity with CRM data; track Whats App, calls, forms and other conversion channels. Build clear dashboards and reconcile platform-reported leads with CRM and actual business outcomes. Monitor lead-to-qualified-lead-to-conversion performance and investigate tracking discrepancies. Creative & Content Leadership Own the content calendar and turn marketing objectives into strong creative briefs. Review Arabic and English copy, design and video from brand and performance perspectives. Understand Saudi visual preferences, cultural references and communication styles. Use campaign data to improve creative and make testing systematic. Client & Management Communication Run weekly account reviews and monthly performance reviews with brand management. Present performance, problems, decisions, priorities, content and campaign changes. Explain clearly when something did not work, why and what will change. Escalate issues early and challenge requests professionally when data or strategy does not support them. Team Leadership Lead account, media and creative specialists. Set priorities, ownership, approval standards and response times. Review briefs, coach the team and improve its commercial understanding and use of AI. Build processes that let Mawj scale without lowering quality and hold the team accountable for deadlines and standards.<br>Vendors & Production Manage photographers, video teams, developers, freelancers and production partners. Write clear briefs, control budgets, maintain deadlines and ensure quality.<br>What You Bring : 6+ years of strong professional marketing experience.2+ years leading a marketing team or portfolio of accounts. Agency, multi-brand or senior in-house experience. Deep professional experience in the Saudi market. Deep understanding of Saudi consumer behaviour, culture, purchasing habits, digital behaviour, seasonality, local dynamics and differences across audience segments. Proven Saudi-market results you can show with actual numbers. Advanced practical experience using AI in marketing, automation, analysis and creative workflows. Hands-on command of Meta Ads and Google Ads; working knowledge of Snapchat, Tik Tok and Linked In. Strong GA4, GTM, attribution and conversion-tracking knowledge. Experience with a CRM such as Hub Spot, Zoho or Salesforce and connecting ad data with sales and operational results. Strong understanding of lead generation, funnels and conversion optimisation. Experience managing budgets and reallocating spend based on performance. Strong creative judgement and ability to write briefs and review design, copy and video critically. Fluent Arabic and English, written and spoken. Strong presentation skills and confidence presenting to owners, CEOs and senior management. Highly organised, direct, decisive and accountable. You must currently live in Riyadh and have lived and worked here long enough to demonstrate genuine understanding of the local market. We are looking for someone who can start as soon as possible.<br>The Person We Are Looking For<br>We want someone who asks:How many leads converted? What happened after the form? Which campaign generated revenue? Why did conversion fall? Is the problem the ad, offer, landing page, sales team or follow-up? What does the Saudi customer actually care about? Can AI make this faster, smarter or more measurable?<br>We are not looking for someone whose reporting ends at reach, impressions, clicks or CPM, or someone who lists AI tools but cannot demonstrate real use.<br>Success in This Role-Performance will be assessed on :strategy quality-lead quality-conversion improvement,-cost efficiency-revenue contribution where measurable-attribution and reporting accuracy-problem diagnosis,-campaign execution-team performance-client confidence-planning discipline-creative direction-intelligent use of AI-productivity improvement Saudi-market understanding and improvement of the overall marketing system. First 90 Days You will be expected to audit existing marketingunderstand each brand's commercial objectivesreview campaignsmedia structuretracking, attribution CRM and post-lead processesidentify funnel leaksaudit the team's use of AIfind automation opportunitiesestablish baseline KPIsimprove dashboardsintroduce a clear weekly marketing rhythmpresent a prioritised improvement plan and implement quick wins. Nice to Have Experience in education Sector F&B/hospitalityreal estatehigh-value lead funnels Whats App Business APIconversational AIAI agentsworkflow automationlead scoring; CRO; SEOvideo production; performance creativemanaging agencies What We Offer Direct access to decision-makers. The opportunity to build a marketing team and operating model from the ground up. Competitive compensation based on experience. Management that decides quickly and measures performance honestly. How to Apply Apply through Linked In with your CV and two or three campaigns you personally led. For each, include:The business objective. Your specific responsibility. Approximate budget, where possible. The result in numbers. What you changed during the campaign. What happened after the lead was generated. One example of how you used AI professionally. What you learned. Case studies should show commercial impact and practical AI capability beyond impressions, reach, engagement, follower growth or basic prompting. Shortlisted candidates will complete a practical case of approximately 90 minutes before the final interview. <br>Skills :<br>Marketing Strategy Performance Marketing Digital Marketing Marketing Management Lead Generation Conversion Optimisation Saudi Market Saudi Consumer Behaviour Artificial Intelligence Generative AIAI Marketing Marketing Automation Meta Ads Google Ads Snapchat Ads Tik Tok Ads Linked In Ads GA4 Google Tag Manager CRM Marketing Analytics Campaign Management Team Leadership Creative Strategy Customer Acquisition Conversion Rate Optimisation