وظائف مهندس انظمة مدمجة - جدة السعودية

We are seeking a Agile Product Manager with approximately 10+ years of experience in the field. Owns the product outcome of an AI engagement — turning business goals into a prioritized, testable backlog, holding the line on what "working" means for a non-deterministic system, and driving adoption once it ships.<br>Responsibilities:<br>Own the product backlog for AI engagements — outcome-framed epics, prioritized by value, feasibility and risk<br>Translate business outcomes into AI use cases with explicit success criteria and acceptance thresholds<br>Run discovery with client stakeholders and users to separate real problems from AI-shaped solutions<br>Define what "good enough" means for a non-deterministic system, with AI Assurance and the client jointly<br>Own the release plan across PoC, pilot and scale, including human-in-the-loop and fallback behaviour<br>Prioritize data readiness and integration work alongside model work, not after it<br>Run sprint ceremonies for the delivery pod and keep the team unblocked against a single set of priorities<br>Manage scope, timeline and client expectations when model performance is uncertain<br>Own adoption and change management — training, rollout comms, and measuring real usage<br>Track value realization post-launch and feed it back into the roadmap<br>Own responsible-AI and governance sign-off in the delivery flow, with Governance and Security<br>Report progress, risk and outcomes to client and firm leadership<br>Requirements:<br>10+ yrs product management or product ownership, including 3+ yrs on AI/ML or data-intensive products<br>Fluent in agile delivery (Scrum/Kanban/SAFe) and comfortable owning a backlog under real timeline pressure<br>Understands the AI delivery lifecycle — data readiness, evaluation, deployment, monitoring, retraining<br>Technically literate enough to challenge feasibility, cost and latency claims without designing the solution<br>Comfortable writing acceptance criteria for probabilistic outputs — thresholds, guardrails, escalation paths<br>Familiar with AI eval and observability practices well enough to act on the results<br>Working knowledge of responsible-AI, privacy and governance obligations in regulated environments<br>Strong discovery and facilitation skills — workshops, interviews, prioritization with senior stakeholders<br>Data-literate on outcome measurement — instrumentation, adoption metrics, benefit tracking<br>Clear communicator who can hold a client to a decision and say no to scope that will not deliver value<br>Experience running change management and adoption for a system that alters how people work Success metrics: value realized against the business case · adoption/active usage post-launch · release predictability across PoC to scale · client-reported clarity of scope and priorities

About The Role<br><br>We are seeking a Senior Associate to manage end‑to‑end post‑trade custody operations for the Saudi Arabia (KSA) market, covering securities settlement, cash & FX operational support, corporate actions and income, reconciliations, and onboarding/account setup – Sunday to Thursday. This role requires strong familiarity with local market practices and a solid understanding of the KSA post‑trade ecosystem: trading on Saudi Exchange, clearing via Muqassa (CCP), and depository/settlement via Edaa, with settlement cash movements supported through SAMA.<br><br>Why this role is important to us<br><br>State Street is one of the world’s largest global custodians, with over USD 51.7 trillion in AUC/A, and is executing a growth strategy that includes expanding direct market presence.<br><br>As part of this strategy, the Kingdom of Saudi Arabia (KSA) is a priority market, supported by Vision 2030 reforms, increasing foreign participation, and strong institutional demand.<br><br>This Role Is Critical To<br><br>Enabling scalable market entry and growth by delivering strong, controlled post‑trade operations aligned to local market infrastructure and rules. Ensuring a high-quality client experience through timely settlement, strong exception management, and robust controls as KSA market activity expands. Supporting the firm’s ability to deepen relationships with key institutional clients as the market evolves.<br><br><br>Key Responsibilities (KSA-specific)<br><br> Clearing & settlement operations (Cash Market – Equities / ETFs / Sukuk & Bonds as applicable) Manage settlement processing for Saudi Exchange transactions settling at Edaa, ensuring accurate, timely completion across relevant cycles (e.g., T+2 for normal exchange trades; negotiated deals T+0–T+5; buy‑ins T+0, as applicable). Reconcile and validate trade/settlement obligations by aligning client instructions and broker confirmations with clearing outcomes (Muqassa) and settlement processing (Edaa); investigate and resolve exceptions promptly. Monitor settlement status proactively, manage potential fails, and follow KSA fails workflows noting that fails management procedures are defined and conducted by Muqassa, with Edaa rollover/cancellation and market-claim handling where applicable. Manage lifecycle of settlement instructions (including amendments/cancellations/partial settlement where permitted) in line with Edaa procedures and local cut‑offs. Cash settlement & funding (SAMA) Ensure funding readiness for DvP settlement, understanding that KSA settlement is gross on the securities leg and netted on the cash leg, with cash settlement executed via SAMA settlement member accounts. Perform cash reconciliations linked to settlement activity; investigate breaks and drive timely resolution within cut‑offs. FX operations (operational support) Process FX-related operational activities supporting settlement and client cash requirements (settlement-linked and standalone requests per operating model), validating confirmations and ensuring correct value dating and SSI usage. Corporate actions, dividends & income Manage corporate actions and income events, ensuring accurate entitlements, timely postings, and robust reconciliations; coordinate vendor feeds and security setup with internal market data/static data teams as required. Client onboarding & investor identification Support onboarding/account setup and documentation in line with Edaa account structures and membership rules; ensure correct capture/validation of investor identification in Edaa’s framework (Investor Identification Number / Investor ID). Support QFI onboarding requirements within the local custody/account operating model to ensure settlement readiness. Messaging, controls & stakeholder management Use SWIFT ISO 15022 (MT) and exposure to ISO 20022 (MX) standards for settlement/reconciliation/corporate actions messaging with clients/custodians and market counterparts, supporting high STP and clean exception handling. Execute daily controls and checklists on time; ensure adherence to local cut‑offs and internal policies; escalate high‑risk/time‑sensitive issues with clear impact articulation. Partner with internal teams (Operations, Risk, Client Services) and external stakeholders (brokers, clearing/settlement participants, custodians, relevant market entities) to resolve issues and improve outcomes.<br><br><br>Experience & Preferred Qualifications<br><br>Bachelor’s degree (or above) in Finance, Accounting, or related field.3–5 years’ experience in custody/post‑trade operations (KSA market experience strongly preferred). Strong understanding of KSA post‑trade flow across Muqassa (clearing/CCP) and Edaa (CSD/settlement), and the implications of T+2 and DvP cash settlement via SAMA. Strong analytical/problem-solving skills, attention to detail, ability to work under strict cut-offs, and strong stakeholder management.<br><br><br>About State Street<br><br>Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.<br><br>We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.<br><br>As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.<br><br>Discover more information on jobs at StateStreet.com/careers<br><br>Read our CEO Statement<br><br>Job ID: R-785323

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Is responsible for delivering Operational excellence</p></li><li><p>To increase customer satisfaction (both internal/external) with best-in-class services</p></li><li><p>Visit Customers along with M&amp;S team to understand requirements so as to deliver the same.</p></li><li><p>Manage cost effectively and strive to reduce cost consistently.</p></li><li><p>Increase profitability by reducing cost and by negotiating best of prices with the vendors</p></li><li><p>Understanding of Operational Process and adherence of the same.</p></li><li><p>Maintain data quality all the times and avoid impact due data quality issues.</p></li><li><p>Understanding of AMS,ACI, ISF and FMC regulations and compliance</p></li><li><p>Conduct regular review meeting with vendors to analysis performance and to bring in collaboration for betterment of our business.</p></li><li><p>Plug all possible gaps to eliminate revenue leakage by all means</p></li><li><p>Monitor quality report to maintain data quality all the times.</p></li><li><p>Monitor Performance report to ensure high performance.</p></li><li><p>Manage P&amp;L closure on monthly basis most effectively</p></li><li><p>Avoid claims, penalties due service failures.</p></li><li><p>Conduct regular meeting with internal stake holders to bring in more collaboration and have smooth functioning.</p></li><li><p>Conduct regular team meetings to recognize performance, address issues and to bring more collaboration within the team</p></li><li><p>Optimum utilization of Resources available.</p></li><li><p>Identify training requirements for the team and organize training to build up competencies</p></li><li><p>Monitor, evaluate staff performance on regular interval and provide necessary support to improve performance</p></li><li><p>Timely closure of Network Open issue and to avoid same from occurring due mishandling of commercials by the team.</p></li><li><p>Actualization of all Operational cost booked, finance timeline provided to avoid impact</p></li><li><p>Develop a culture of quality, service excellence (for internal/external customers), flexibility and cost consciousness.</p></li><li><p>Develop a team spirit and multitasking capabilities within the team</p></li><li><p>To handle operational irregularities</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Strong freight Operational knowledge.</p></li><li><p>Customer service skills</p></li><li><p>Resource Management and Interpersonal Skills</p></li><li><p>Knowledge on product pricing, trends, consortium, transport industries</p></li><li><p>Trade Laws, Country regulations and Customs practices</p></li><li><p>Commercial Management skills</p></li><li><p>Knowledge on currencies &amp; conversions</p></li><li><p>Vendor Management</p></li><li><p>Ability to achieve high level of service delivery.</p></li><li><p>Business Processes skills</p></li></ol><p></p></section>

Key Responsibilities<br><br>Strategy<br><br> Awareness and understanding of the Group’s business strategy and model appropriate to the role. Identify opportunities for business growth and development, working closely with management to drive new initiatives. Critical success factors include the ability to work with stakeholders within and outside the bank, a good business understanding, an expert appreciation of Fund service and a pro-active attitude in managing key risks.<br><br>Business<br><br> This role requires a high level of expertise in Fund accounting. In addition to local Fund accounting the individual will require industry knowledge Work closely with internal teams and external stakeholders to ensure the effective and efficient delivery of daily NAV’<br><br>Processes<br><br>Accountability: Fund Services client onboarding<br><br> Work closely with client/sales/product in finalizing the PPM/FASA and SLM Liaising with the implementation/Sales team on the onboarding of new Fund service clients On-boarding of Fund Service clients in SeCCure and in Multifonds via the hub (GBS MY) Communicate with Data Management team and GBS MY on any new onboarding of funds. Communicate with Data Management team and GBS MY any new instruments bought into the fund.<br><br>Accountability: Fund Services NAV process<br><br> Daily reporting of fund accounting and transfer agency transactions to GBS IN and GBS MY Liaise with GBS IN for the timely delivery of the NAV report and ensure accuracy. Liaise with GBS MY for timely delivery of TA transactions. Liaise with GBS Compliance MY for timely delivery and compliance monitoring, and performance Reporting. Ensure the processing of client payment with proper approval without breaches of Group payment policy, and other guidelines. Follow up with client on the NAV approval. Review the generic email address of Fund Services and ensure all client queries are responded on the same day. Analyse and investigate all Bank reconciliations items received from GBS IN daily. Communicate corrective action on outstanding’s Analyse and investigate all Holdings reconciliation breaks received from GBS IN daily. Communicate corrective action on breaks. Liaise with auditors and GBS MY on the timely completion of client financial statements.<br><br>People & Talent<br><br> Ensure the ongoing training and development. Set appropriate tone and expectations from the teams (Hub) and work in collaboration with risk and control partners and have weekly hub meetings. Take responsibility for actions and accept Fair accountability. Team player Display innovation<br><br>Risk Management and Governance<br><br> Do a total review of the processes and reduce the manual workarounds by focusing on automation. Review the existing processes and suggest best practices which can be implemented across the group No audit failures. Ensure all audits are cleared satisfactory without any major finding. During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timorously. For Audit findings that have an impact on the area understand what actions are required to close out findings, implement required actions Detailed and robust plan to handle contingencies arising out of system breakdown, infrastructure breakdown, unexpected spike in volume, massive attrition, unavailability of service provider Ensure that there are no material operational risks. Review operational procedures to address key gaps leading to operational losses Review DOI/Checklists on a quarterly basis and amend as appropriate. Ensure full compliance with the Fund Services regulations at all time<br><br>Skills And Experience<br><br> Fund Accounting Understanding, and industry knowledge Working with people Applying expertise and technology Analysing Delivering results and meeting customer expectations<br><br>Qualifications<br><br> Degree in Finance/business CME1 & CME4 is mandatory 1-2years’ experience in investment administration and accounting 2 years Custody experience<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

JOB PURPOSE: To drive the bank’s revenue growth and market leadership by leading Sales and Distribution across all products, customer segments, and channels, ensuring full alignment with the bank’s strategic priorities. Accountable for building and scaling a high-performance sales ecosystem that seamlessly integrates physical and digital channels, the role champions customer-centricity, data-driven decision-making, and optimized distribution models. It also leads the bank’s transformation into a digital-first organization by embedding advanced analytics, innovative sales capabilities, and strategic partnerships to enhance growth, efficiency, and customer experience.<br>KEY ACCOUNTABILITIES: Strategic Contribution Define and execute the bank-wide Sales and Distribution strategy across all products, customer segments, and channels, ensuring alignment with overall business and growth objectives. Drive an integrated omni-channel distribution model (branches, direct sales, digital, and partnerships) to maximize market penetration, revenue growth, and customer reach. Identify and capitalize on new distribution opportunities, including digital ecosystems and strategic partnerships, in line with evolving market dynamics and customer expectations. People Leadership Lead and develop high-performing Sales and Distribution teams by setting clear objectives, driving performance management, and building critical capabilities. Strengthen leadership bench across channel heads and sales leaders to ensure scalability and succession readiness. Foster a performance-driven culture anchored in accountability, productivity, collaboration, and customer-centricity. Financial Management Oversee sales and distribution budgets across all channels, ensuring optimal resource allocation aligned with strategic priorities and return on investment. Drive revenue growth while maintaining strong cost discipline, improving channel profitability and efficiency. Governance, Policies & Processes Ensure robust implementation of sales and distribution policies, processes, and controls in line with regulatory requirements and internal governance standards. Standardize and optimize operating models across channels to ensure consistency, scalability, and control. Digital Transformation & Enablement Lead the transformation toward a digital-first distribution model by embedding digital channels, automation, and advanced analytics into the sales ecosystem. Enhance digital sales capabilities, including lead management, customer journeys, and straight-through processing to improve speed, efficiency, and conversion. Sales & Performance Management Oversee end-to-end sales performance across all channels, ensuring achievement of business targets, productivity improvement, and conversion optimization. Establish data-driven sales management practices, including pipeline management, performance tracking, and actionable insights. Customer Experience & Growth Drive customer acquisition, engagement, and retention strategies through optimized channel utilization and targeted segmentation. Ensure a seamless, consistent, and high-quality customer experience across all physical and digital touchpoints. Internal & External Collaboration Partner with Product, Marketing, Digital, Risk, Operations, and other key functions to ensure alignment of sales and distribution strategies. Build and manage strategic partnerships and external distribution ecosystems to expand market reach and capabilities. Continuous Improvement & Innovation Identify and implement initiatives to enhance sales productivity, channel effectiveness, and cost optimization. Champion innovation in distribution models, leveraging technology, data, and new market practices. Reporting & Insights Ensure accurate and timely reporting of sales performance, channel productivity, and key business metrics. Provide actionable insights to senior management to support decision-making and strategic direction.<br>Job Context:Specific Accountability Own and drive end-to-end Sales and Distribution performance across all banking products, services, and customer segments, ensuring consistent delivery of growth and market share objectives. Lead the design and execution of an integrated omni-channel distribution model, balancing physical and digital channels to maximize reach, productivity, and customer experience. Spearhead the bank’s transition toward a digital-first sales model, including the expansion of digital acquisition, ecosystem partnerships, and data-driven distribution capabilities. Establish and scale strategic distribution partnerships and external ecosystems to accelerate customer acquisition and enhance market presence. Drive advanced sales analytics and performance intelligence, leveraging data to optimize channel mix, improve conversion, and enable proactive decision-making. Ensure full alignment with regulatory requirements, internal governance, and risk frameworks, while enabling business growth in a controlled and sustainable manner. Act as a key member of the leadership team in shaping the bank’s commercial strategy, go-to-market approach, and transformation agenda.<br> FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY: Operates within the framework of Group policies, regulatory requirements, and the bank’s overall governance structure, ensuring full compliance while enabling business growth and innovation. Holds decision-making authority over Sales and Distribution strategies, channel models, and go-to-market approaches across all products, services, and customer segments, within the approved strategic and financial parameters. Empowered to allocate resources across distribution channels, optimize channel mix, and implement initiatives to enhance revenue, productivity, and customer experience, in line with approved budgets and performance targets. Exercises authority in establishing and managing strategic partnerships and distribution ecosystems, subject to governance and approval frameworks. Contributes to executive-level decision-making as part of the leadership team, providing insights on market dynamics, customer behavior, and commercial performance to shape the bank’s strategic direction. All decisions are executed in alignment with the approved delegation of authority matrix and internal control standards.<br> QUALIFICATIONS & EXPERIENCE: Minimum Qualification Bachelor’s degree in business administration, Finance, Economics, or a related discipline. Master’s degree (e.g., MBA or equivalent) is preferred. Minimum Experience12–15 years of progressive experience in banking, with a strong track record in Sales, Distribution, and Commercial leadership roles. Minimum of 5–7 years in senior leadership positions with full accountability for revenue growth, sales performance, and distribution strategy. Experience & Competencies Proven leadership in managing bank-wide or large-scale multi-channel distribution models, including branches, direct sales, digital platforms, and strategic partnerships. Demonstrated success in driving revenue growth, market expansion, and customer acquisition across multiple products and segments. Strong experience in digital transformation, including building digital sales capabilities, leveraging data and analytics, and enabling omni-channel customer journeys. Deep understanding of banking products and services across retail and/or broader segments, with strong awareness of market dynamics, particularly within KSA. Track record in performance management, sales productivity enhancement, and channel optimization at scale. Experience in building and leading high-performing teams, with a focus on leadership development and succession planning. Strong commercial acumen combined with sound understanding of regulatory frameworks, risk management, and governance.

The Cluster General Manager is responsible for the overall leadership, operational performance, commercial results, guest experience, and financial delivery of the hotels within the Makkah cluster.<br>The role provides strategic and operational leadership to the Hotel General Managers and their leadership teams, ensuring each property delivers against its business plan while maintaining the required brand, service, quality, safety, and regulatory standards.<br>Given the unique dynamics of the Makkah market, the role requires strong experience in managing highly seasonal operations, Ramadan and Hajj periods, religious tourism, B2B and B2C segments, tour operators, large groups, and rapidly changing demand patterns.<br>Key Responsibilities<br>1. Cluster Leadership & Operations• Provide overall leadership and direction to all hotels within the Makkah cluster.• Lead, coach, and hold Hotel General Managers accountable for operational and financial performance.• Ensure consistent execution of company standards, policies, SOPs, and service standards across all properties.• Identify opportunities to consolidate resources, improve productivity, and create operational efficiencies across the cluster.• Conduct regular hotel reviews and ensure agreed action plans are implemented within established timelines.• Ensure effective preparation and operational readiness for peak periods, particularly Ramadan and Hajj.<br>2. Financial Performance• Take overall accountability for cluster revenue, GOP, NOP, cash flow, andprofitability.• Ensure each hotel delivers against approved budget, forecast, and ownerexpectations.• Review monthly financial performance and challenge significant variances against budget, forecast, and prior year.• Drive cost optimization without compromising guest experience, safety, or asset standards.• Ensure appropriate workforce productivity and manning levels based on business volumes and operational requirements.• Support the annual budgeting process and monthly rolling forecasts.<br>3. Commercial & Revenue Performance• Work closely with Commercial, Sales, Revenue Management, E-Commerce, and Marketing teams to maximize revenue and market share.• Monitor occupancy, ADR, Rev PAR, market penetration, segment mix, booking pace, and competitive positioning.• Ensure commercial strategies reflect Makkah's unique demand patterns and religious calendar.• Drive stronger performance across direct, B2B, B2C, OTA, corporate, wholesale, and group segments.• Challenge underperforming hotels and ensure timely commercial recovery plans are implemented.• Support development of strategic relationships with key travel partners, tour operators, government entities, and major accounts.<br>4. Guest Experience & Quality• Establish a strong guest-centric culture across the cluster.• Monitor guest satisfaction, online reputation, complaints, service recovery, and quality audit results.• Ensure Hotel General Managers implement corrective actions for recurring service issues.• Drive consistency in service delivery while recognizing the different positioning and guest profiles of each hotel.• Regularly inspect properties and ensure operational, cleanliness, maintenance, and presentation standards are maintained.<br>5. People & Leadership• Build a strong leadership culture and develop a high-performing team across the Makkah hotels.• Coach and develop Hotel General Managers and Executive Committee members.• Ensure succession plans are established for critical leadership positions.• Work with Human Resources to improve employee engagement, retention,productivity, and Saudization.• Promote cross-property development and internal mobility where appropriate.• Ensure performance management is consistently applied across the cluster.<br>6. Asset & Property Management• Ensure hotels are maintained to appropriate operational and physical standards.• Review preventive maintenance, capital expenditure requirements, lifecyclereplacements, and refurbishment priorities.• Work with Engineering and corporate functions to ensure critical technical and asset issues are addressed promptly.• Protect the long-term value of the assets while balancing immediate operational and financial priorities.<br>7. Owner & Stakeholder Management• Maintain professional and constructive relationships with hotel owners and key stakeholders.• Support senior management in owner meetings, business reviews, leasediscussions, capital planning, and strategic initiatives.• Ensure accurate, transparent, and timely reporting of hotel performance and material operational matters.• Represent the company professionally with government authorities, business partners, and other external stakeholders.<br>8. Governance, Risk & Compliance• Ensure full compliance with Ministry of Tourism requirements and all applicable Saudi regulations.• Ensure hotels maintain required licenses, permits, Civil Defense approvals, and statutory certifications.• Maintain strong standards in Fire & Life Safety, security, food safety, hygiene, and emergency preparedness.<br>• Ensure appropriate internal controls and adherence to company procurement, finance, HR, and operational policies.• Escalate material operational, financial, reputational, legal, or safety risks promptly.<br>Key Performance Indicators Performance will be measured against a balanced set of financial and operational KPIs, including:• Revenue vs. Budget / Forecast / Prior Year• GOP and NOP performance• Occupancy, ADR and Rev PAR• Market Share / RGI• Forecast accuracy• Payroll and productivity ratios• Guest satisfaction and online reputation• Quality and operational audit scores• Employee engagement and turnover• Saudization and talent development• Health, Safety and regulatory compliance• Execution of agreed strategic initiatives and action plans<br>Qualifications & Experience• Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.• Minimum 12 -15 years of progressive hotel management experience, including significant experience as a Hotel General Manager.• Previous multi-property, Area GM, Cluster GM, or equivalent leadership experience strongly preferred.• Strong experience managing large-scale or high-volume hotel operations.• Previous Makkah and/or Saudi Arabia experience is highly preferred.• Strong understanding of the Makkah hospitality market, including Ramadan, Hajj, Umrah, religious tourism, groups, and tour operator business.• Demonstrated track record of improving profitability, commercial performance, guest satisfaction, and operational efficiency.• Strong financial acumen with the ability to interpret P&L statements, forecasts, budgets, and investment requirements.• Experience managing owner relationships and presenting performance atsenior/executive level.• Strong knowledge of Saudi hospitality regulations and Ministry of Tourismrequirements. Leadership Competencies The successful candidate should demonstrate:• Strong commercial and financial acumen• Strategic thinking combined with hands-on operational leadership• High level of ownership and accountability• Ability to lead and influence multiple General Managers• Strong decision-making and problem-solving capabilities• Effective owner and stakeholder management• Ability to operate effectively under pressure and during peak periods• Strong communication and presentation skills• Talent development and succession planning capability• High standards of integrity, governance, and professionalism<br>Role Expectations<br>The Cluster General Manager is expected to operate beyond the traditional role of an individual Hotel General Manager. The position requires a portfolio mindset, balancing the performance of individual hotels with the overall interests of the Makkah cluster and the Group.<br>The role should create clear accountability at property level while leveraging cluster synergies, strengthening commercial performance, improving operational efficiency, developing leadership capability, and ensuring sustainable profitability across the portfolio.<br><br>Work Environment:Indoors: 100 %Working Days: 5 Working Days Days off: 2 Days Off Working Hours: 8 hours/Daily