وظائف مهندسى امن معلومات - جدة السعودية

The Building Automation Maintenance Engineer (Maintenance Engineer - Systems) will be responsible for maintaining, monitoring, troubleshooting, and continuously improving the Niagara 4-based Automation System (IKAS) and Integrated Fire Alarm Automation System (IFAS). The role involves system health monitoring, fault diagnosis, user and system administration, software backup management, network coordination, and support for automation system expansion and optimization. Key Responsibilities Monitor IKAS/IFAS functionality and prepare daily system health reports. Investigate system alarms and faults, identify root causes, and implement corrective solutions. Create and manage Niagara 4 user accounts according to approved access levels. Monitor and log system-user activities and report security or access violations. Manage software backups and perform system restoration when required. Coordinate with IT teams to resolve network, server, and virtual machine issues. Support maintenance teams in resolving communication issues between Niagara and connected equipment/devices. Configure Niagara machine IP addresses, network settings, and server communication ports. Provide after-hours technical support when required. Perform system optimization, fine-tuning, and performance improvement activities. Develop and configure SQL database scripts for reporting requirements. Maintain automation-related IT equipment, including servers, workstations, and JACE controllers. Investigate and resolve security alerts raised by Operations and IT departments. Support system expansion projects and ensure vendor/contractor compliance with approved specifications. Continuously develop and maintain Niagara platforms, including system configuration and graphics accuracy. Conduct audits and inspections of automation systems. Develop software solutions to improve system performance and operational efficiency. Prepare monthly system status and performance reports. Coordinate technical activities with software developers and automation system vendors. Collaborate with various departments to develop and implement smart automation solutions. Develop departmental performance, operational, and statistical dashboards. Manage Tridium SMA agreements for Niagara stations, including software patches, bug fixes, and version upgrades. Required Competencies Knowledge of Niagara 4, including Java and HTML5 implementation. Strong knowledge of Building Automation Systems (BAS). Knowledge of energy conservation and building energy optimization. Strong problem-solving and Root Cause Analysis (RCA) skills. Good knowledge of fire alarm, lighting control, and power monitoring systems. Fluent in written and spoken English. Qualifications Bachelor's degree (BSc) in Computer Science, Electrical Engineering, Electronics Engineering, or an equivalent approved discipline. Good knowledge of Building Automation Systems and related security/automation systems. Experience Minimum 7 years of overall experience in the relevant automation/building systems domain. Minimum 3 years of hands-on experience with Niagara platform-based Building Automation Systems. Experience in Niagara 4 system administration, troubleshooting, configuration, and maintenance. Experience with BAS/IBMS, fire alarm, lighting control, power monitoring, and related automation systems is preferred.

<p>Eram Talent is seeking a qualified Maintenance Engineer Systems to support a leading organization in Saudi Arabia. The role will be responsible for maintaining and optimizing Niagara4-based Building Automation Systems and Integrated Fire Alarm Automation Systems , ensuring system reliability, performance, security, and continuous improvement. Key Responsibilities Monitor and maintain Niagara4-based Integrated Automation Systems (IKAS) and Integrated Fire Alarm Automation Systems (IFAS) . Prepare daily system functionality and health reports. Investigate and resolve system alarms, faults, and failures, including Root Cause Analysis (RCA) . Create and manage Niagara user accounts according to approved access levels. Monitor system user activities and report security or access violations. Manage software backups and perform restoration when required. Coordinate with IT teams to resolve network and virtual machine issues . Troubleshoot communication issues between Niagara and connected equipment/devices. Configure Niagara machine IP addressing and server communication ports . Perform system optimization, fine-tuning, and continuous improvement. Develop and maintain SQL database scripts and configurations for reporting requirements. Maintain related IT equipment, including servers, workstations, and JACE controllers . Address security alerts raised by Operations and IT departments. Support system expansion projects and ensure vendor/contractor compliance. Maintain Niagara system configurations and graphics accuracy. Conduct audits and inspections of automation systems. Develop software solutions to improve system performance and daily operations. Prepare monthly system status reports and performance/statistics dashboards. Coordinate with software developers and relevant departments on automation-system requirements. Manage TRIDIUM SMA agreements , including software patches, bug fixes, and version upgrades.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Electrical Engineering, Electronics Engineering. Minimum 7 years of overall relevant experience . Minimum 3 years of experience working with Niagara platform-based Building Automation Systems . Knowledge of Niagara4 Java and HTML5 implementation . Knowledge of Building Automation Systems (BAS) . Knowledge of security systems such as: Fire Alarm Systems Lighting Control Systems Power Monitoring Systems Strong problem-solving and Root Cause Analysis (RCA) skills. Knowledge of Energy Conservation . Fluent in written and spoken English .</p>

<p>Eram Talent is seeking a qualified Maintenance Engineer Systems to support a leading organization in Saudi Arabia. The role will be responsible for maintaining and optimizing Niagara4-based Building Automation Systems and Integrated Fire Alarm Automation Systems , ensuring system reliability, performance, security, and continuous improvement. Key Responsibilities Monitor and maintain Niagara4-based Integrated Automation Systems (IKAS) and Integrated Fire Alarm Automation Systems (IFAS) . Prepare daily system functionality and health reports. Investigate and resolve system alarms, faults, and failures, including Root Cause Analysis (RCA) . Create and manage Niagara user accounts according to approved access levels. Monitor system user activities and report security or access violations. Manage software backups and perform restoration when required. Coordinate with IT teams to resolve network and virtual machine issues . Troubleshoot communication issues between Niagara and connected equipment/devices. Configure Niagara machine IP addressing and server communication ports . Perform system optimization, fine-tuning, and continuous improvement. Develop and maintain SQL database scripts and configurations for reporting requirements. Maintain related IT equipment, including servers, workstations, and JACE controllers . Address security alerts raised by Operations and IT departments. Support system expansion projects and ensure vendor/contractor compliance. Maintain Niagara system configurations and graphics accuracy. Conduct audits and inspections of automation systems. Develop software solutions to improve system performance and daily operations. Prepare monthly system status reports and performance/statistics dashboards. Coordinate with software developers and relevant departments on automation-system requirements. Manage TRIDIUM SMA agreements , including software patches, bug fixes, and version upgrades.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Electrical Engineering, Electronics Engineering. Minimum 7 years of overall relevant experience . Minimum 3 years of experience working with Niagara platform-based Building Automation Systems . Knowledge of Niagara4 Java and HTML5 implementation . Knowledge of Building Automation Systems (BAS) . Knowledge of security systems such as: Fire Alarm Systems Lighting Control Systems Power Monitoring Systems Strong problem-solving and Root Cause Analysis (RCA) skills. Knowledge of Energy Conservation . Fluent in written and spoken English .</p>

Google Cloud Transformation Programme | Dhahran, Saudi Arabia | Tax-Free Package<br><br>Are you an experienced Apigee Engineer looking to work on one of the most significant API and cloud transformation programmes in the region?<br><br>We're partnering with one of Saudi Arabia's most prestigious technology organizations and an exclusive Google Cloud strategic partner to build a world-class API platform supporting large-scale, mission-critical digital services.<br><br>This is an opportunity to work alongside elite cloud engineers, architects, and Google Cloud specialists while helping deliver a transformation programme operating at national scale.<br><br>Why Consider This Opportunity?<br><br>Impact at Scale. You'll be building and securing API ecosystems that support critical business services and digital initiatives used by millions of users.<br><br>Work with Google Cloud Experts<br><br>Join a high-calibre engineering environment focused on modern API architecture, Apigee X, cloud-native integrations, security, and platform engineering.<br><br>Tax-Free Earnings<br><br>Benefit from a highly competitive tax-free compensation package while enjoying one of the fastest-growing technology markets globally.<br><br>International Relocation Opportunity<br><br>Saudi Arabia is investing heavily in cloud, AI, cybersecurity, digital infrastructure, and smart-city initiatives, making this a unique opportunity to accelerate your career while gaining exposure to landmark programmes.<br><br>Long-Term Programme<br><br>Initial 12-month engagement with strong likelihood of extension based on project demands and performance.<br><br>The Opportunity<br><br>As an Apigee X Engineer, you will play a key role in designing, developing, securing, and optimizing enterprise-scale APIs within a modern Google Cloud environment.<br><br>You will collaborate with platform teams, cloud engineers, security specialists, and business stakeholders to deliver highly secure and scalable API solutions.<br><br>Key Responsibilities<br><br>Design, build, and maintain API proxies using Apigee Develop and manage enterprise-grade APIs throughout their lifecycle Implement API security controls including OAuth2, JWT, m TLS, threat protection, and traffic management Configure Shared Flows, KVMs, Flow Hooks, Target Servers, and reusable API components Troubleshoot and optimize API performance, reliability, and scalability Support API governance and best-practice implementation Participate in CI/CD deployment and automation initiatives Collaborate with engineering and cloud teams across a large transformation programme Contribute to API platform modernization and migration initiatives, including Apigee X <br><br>Required Experience<br><br>Must Have<br><br>7+ years of API Management and API Engineering experience Strong hands-on experience with Apigee Strong experience with API development and API lifecycle management Expertise in REST APIs, API security, and integration patterns Experience implementing OAuth2, JWT, API Key, and traffic management policies Extensive Apigee X experience & Google Cloud Platform (GCP) experience Google Cloud Professional Apigee Engineer Certification Bachelor's Degree (required for work visa processing) Ability to relocate to Dhahran, Saudi Arabia Notice period of 30 days or less <br><br>Perfect Candidate looks like:<br><br>Experience within Banking, Financial Services, Fin Tech, Telecommunications, Utilities, or other critical infrastructure environments CI/CD automation experience for Apigee deployments Experience managing large-scale enterprise API programmes <br><br>We're looking for specialists and not generalists. The ideal candidate will have spent the majority of their recent career working with the below, rather than candidates whose experience is primarily focused on AWS API Gateway, Azure API Management, Mule Soft, or other API management platforms:<br><br>Apigee Apigee X Google Cloud Platform (GCP) API Security Enterprise API Governance <br><br>Location: Dhahran, Saudi Arabia<br><br>Relocation support will be provided for suitable international candidates.<br><br>Interested?<br><br>If you're an Apigee specialist looking for a rare opportunity to work on a high-visibility Google Cloud transformation programme while earning a competitive tax-free package, we'd love to speak with you.<br><br>Halian Group: With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together. At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.<br><br>APIGEE Engineer in Riyadh, Saudi Arabia

<h3 >About the Role</h3> <p >Waad Education is seeking a dedicated <strong>IT Support Officer</strong> to join our team in Jeddah, Makkah Province. This is a full-time position that requires 2-5 years of relevant experience in IT support. The successful candidate will play a crucial role in ensuring the smooth operation of our technological infrastructure and providing essential technical assistance to staff and students.</p> <h3 >Role Overview</h3> <p >The IT Support Officer is responsible for delivering comprehensive technical support across the school environment. This involves maintaining hardware and software systems, supporting network operations, and ensuring the reliability of educational technology. The role focuses on proactive maintenance and responsive troubleshooting to minimize disruptions and enhance the user experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide daily technical support and troubleshoot hardware and software issues for users.</li> <li >Install, configure, and maintain essential IT equipment including computers, printers, projectors, and smart boards.</li> <li >Support school networks, email services, Microsoft 365 applications, and various educational systems.</li> <li >Maintain accurate records of IT equipment, software licenses, and asset inventories.</li> <li >Assist with technology requirements for classroom activities, examinations, and school events.</li> <li >Ensure basic cybersecurity measures, data protection protocols, and regular system updates are implemented.</li> <li >Manage and follow up on all IT support requests and incidents to ensure timely resolution.</li> <li >Coordinate effectively with external IT vendors for specialized support or services when necessary.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li >A minimum of <strong>2 to 5 years of experience</strong> in an IT support role.</li> <li >Demonstrated ability to perform effectively under pressure.</li> <li >Proven capability to provide professional and courteous support to users.</li> </ul> <h3 >Work Setting</h3> <p >This is a full-time position based in Jeddah, Makkah Province, within an educational environment. The role requires a hands-on approach to IT support, interacting directly with staff and students to resolve technical challenges.</p> <h3 >Application Information</h3> <p >We invite qualified candidates to apply for this position. The salary for this role will be discussed during the interview process.</p>

Job Overview The Associate Manager provides management oversight across teams and engagements, focusing on governance, performance oversight, and alignment with organizational standards rather than operational project management.<br>The role is responsible for reviewing delivery performance, monitoring high-level progress against objectives and SLAs, and ensuring that risks, issues, and escalations are identified and addressed through the appropriate delivery management channels.<br>The Associate Manager also provides people and stakeholder oversight, supporting team utilization, workload balance, capability development, and performance feedback while maintaining a healthy and sustainable operating model.<br>The position acts as a senior interface between delivery teams, the Delivery Manager, and leadership, ensuring transparency, clear communication, and alignment of expectations.<br>Key Responsibilities Provide management oversight across teams and engagements. Monitor delivery performance and high-level progress against objectives and SLAs. Ensure risks, issues, and escalations are identified and addressed through appropriate delivery management channels. Oversee team utilization and workload balance. Support capability development and performance feedback. Maintain a healthy and sustainable operating model. Act as a senior interface between delivery teams, the Delivery Manager, and leadership. Ensure transparency, clear communication, and alignment of expectations. Support governance forums and management reporting. Support audit readiness and continuous improvement initiatives. Ensure organizational policies, controls, and quality standards are consistently applied.<br>Requirements5-7 years of relevant professional experience. Expert-level expertise in Network Security Operations (P4 – Expert). Experience in management oversight, governance, and performance oversight across teams and engagements. Experience monitoring delivery performance, objectives, and SLAs. Ability to identify and manage risks, issues, and escalations through appropriate delivery channels. Experience with team utilization, workload balance, capability development, and performance feedback. Strong stakeholder management and communication skills. Ability to interface effectively with delivery teams, Delivery Managers, and leadership. Experience supporting governance forums, reporting, audit readiness, and continuous improvement initiatives. Understanding of organizational policies, controls, and quality standards.<br>Also, You can forward your CV through below link for more upcoming Job vacancies: https://cv-fnrco.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CISO Mentor (part-time basis) based in Saudi Arabia.<br><br>As a CISO Mentor, you will advise and support the development of a mature, scalable Information Security function within a fast-growing, globally distributed technology environment. This part-time role is designed for an experienced security executive who can provide strategic guidance while helping emerging security leaders navigate complex challenges. You will contribute expertise across product security, governance, risk and compliance, incident response, cloud security, and security culture. Your guidance will help strengthen defenses, improve security processes, and establish scalable practices without compromising product performance or business agility. You will work closely with security, engineering, product, monitoring, and business teams, sharing practical knowledge and executive-level perspective. This is an opportunity to make meaningful impact through focused mentorship and strategic advisory support while working only several hours per month.<br><br>Accountabilities<br><br>Mentor and advise security leaders on building, scaling, and continuously improving an Information Security program. Provide strategic guidance on perimeter and network-layer defenses, including WAF, rate limiting, anti-bot protections, and DDoS mitigation. Advise on securing product APIs against abuse, anomalous traffic, and other application-level threats. Strengthen authentication, authorization, access controls, and protections against vulnerabilities such as IDOR. Guide the Vulnerability Management process, including vulnerability identification, prioritization, remediation, and tracking. Advise on external penetration testing programs and support effective remediation of identified findings. Provide leadership and guidance for product security Incident Response, including crisis management and post-incident activities. Help establish effective detection and response processes in collaboration with monitoring and security teams. Contribute security expertise to Fraud, Trust & Safety, and related cross-functional initiatives. Advise on customer data protection through access controls, encryption, masking, and other appropriate safeguards. Mentor teams responsible for the Security Champions program and promote secure development practices across product and engineering. Provide strategic oversight and guidance for the Bug Bounty program. Help establish risk management frameworks, compliance roadmaps, and vendor risk management practices.<br><br>Requirements<br><br>7+ years of experience in senior Information Security leadership roles such as CISO, VP of Security, or Head of Information Security, with a strong track record of mentoring or advising emerging security leaders. Proven zero-to-one experience building, scaling, and managing an Information Security program from the ground up within a startup or scaling organization. Deep practical experience operating in highly regulated environments such as Fin Tech, Health Tech, or Gov Tech, including successfully navigating rigorous audits and frameworks such as SOC 2 Type II, ISO 27001, PCI-DSS, HIPAA, or GDPR. Strong architectural knowledge of securing high-throughput, highly available, distributed systems and cloud-native environments across AWS, GCP, or Azure, while maintaining performance and scalability. Strong understanding of strategic Governance, Risk, and Compliance, with the ability to establish risk management, compliance, and vendor risk processes and coach others in applying them. Exceptional executive communication skills, including the ability to translate complex technical risks into clear business impacts and mentor security leaders in communicating with C-level executives and Boards. Demonstrated experience designing and leading enterprise-grade Incident Response programs, including crisis management and post-breach communications. Proven ability to build and promote a security-first culture across engineering, product, and business functions. Strong mentoring, coaching, stakeholder management, and strategic problem-solving abilities. Fluent Russian.<br><br>Benefits<br><br>Part-time engagement requiring only several hours per month. Remote-first working environment with the flexibility to work from Poland. Opportunity to advise and mentor security leadership while having a meaningful strategic impact. Collaboration with an international, distributed team of technology and security professionals. Exposure to complex, globally distributed, high-scale digital products and security challenges. Flexible engagement designed to fit alongside other professional commitments.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We're hiring an ICT/ELV Engineer to join our team, working on shop drawings, coordination, and system design across major projects. What you'll do:Prepare ICT & ELV shop drawings, coordination drawings, and as-built drawings Review design drawings, resolve clashes, and flag optimization opportunities Review BOQs, specifications, and contract documents for accuracy Prepare technical submittals and method statements Coordinate with consultants, contractors, and other disciplines Support installation, testing, commissioning, and close-out Systems expertise required: Structured Cabling (SCS), Active Network Infrastructure (LAN/WAN), Wi-Fi, CCTV, Access Control, PAVA, Fire Alarm Systems — plus exposure to Data Centers, BMS, AV, Digital Signage, and other ELV systems is a plus. Qualifications: Bachelor's degree in Telecommunications, Electrical, Electronics, or Computer Engineering (or related field)3–8 years of ICT/ELV technical office, design, or project engineering experience.

<h3 >About the Role</h3> <p >CoorB is seeking an <strong >F BIG IP Application Delivery Engineer</strong> to join our team in Jiddah, Makkah, Saudi Arabia. This is a contract position focused on the design, implementation, operation, and optimization of critical application delivery and global traffic management services.</p> <h3 >Role Summary</h3> <p >The successful candidate will be responsible for leveraging F5 BIG-IP LTM and GTM/DNS technologies to ensure business applications maintain high availability, security, performance, and resilience. This role covers both data center and disaster recovery environments, contributing to robust and reliable application connectivity across the organization.</p> <h3 >Key Responsibilities</h3> <ul > <li >Configure, maintain, and troubleshoot F5 BIG-IP LTM services, including virtual servers, pools, nodes, health monitors, profiles, persistence, SNAT/NAT, and SSL/TLS offloading.</li> <li >Configure and support F5 BIG-IP GTM/DNS services, covering wide IPs, listeners, topology records, load balancing methods, health checks, and DNS-based failover.</li> <li >Develop, test, and maintain iRules to support advanced traffic management, application routing, header manipulation, redirects, and custom application delivery requirements.</li> <li >Troubleshoot application delivery issues related to latency, availability, SSL/TLS certificates, DNS resolution, persistence, routing, and load balancing behavior.</li> <li >Support global server load balancing and disaster recovery failover scenarios across multiple data centers.</li> <li >Monitor platform health, traffic patterns, capacity, SSL certificate expiry, and service availability to ensure stable application delivery.</li> <li >Plan and execute BIG-IP software upgrades, configuration changes, certificate renewals, and high-availability pair maintenance in line with change management processes.</li> <li >Maintain secure configurations, configuration backups, operational documentation, diagrams, and standard operating procedures.</li> <li >Collaborate with application, network, security, infrastructure, and operations teams to deliver reliable and secure application connectivity.</li> <li >Support incident response, root-cause analysis, maintenance windows, DR testing, and continuous service improvement activities.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a related discipline.</li> <li >Minimum of <strong >4 years of experience</strong> in application delivery, load balancing, network services, or infrastructure operations.</li> <li >Demonstrated hands-on production experience with <strong >F5 BIG-IP LTM and GTM/DNS</strong>.</li> <li >Experience supporting enterprise application environments across data center, hybrid, or multi-site infrastructure.</li> </ul> <h3 >Required Skills and Certifications</h3> <ul > <li >Strong understanding of SSL/TLS, DNS, HTTP/HTTPS, TCP/IP, load balancing concepts, health monitoring, and high availability.</li> <li >F5-CTS LTM, F5-CTS GTM/DNS, or equivalent F5 certifications.</li> <li >Experience with iControl REST, automation, scripting, or configuration management tools such as Python or Ansible.</li> <li >Exposure to F5 ASM/WAF or F5 APM integration.</li> <li >Experience supporting SSL certificate lifecycle management and PKI-related activities.</li> <li >Familiarity with SIEM, monitoring, observability, or log analysis platforms.</li> </ul> <h3 >Work Environment</h3> <p >This is a contract position based in Jiddah, Makkah, Saudi Arabia. The role involves collaboration with various technical teams to ensure seamless application connectivity and performance.</p>

The L1 Support Engineer is responsible for providing first-line end-user IT support and handling day-to-day technical support activities. The role involves basic troubleshooting of hardware, software, operating systems, network and connectivity issues, user access, desk phones, printers, and common business applications. The L1 Support Engineer will perform initial diagnosis, resolve standard issues, log and triage incidents, and escalate unresolved or complex issues to the relevant L2/L3 support teams.<br>Responsibilities Provide first-line IT support to end users for day-to-day technical issues Perform basic troubleshooting of hardware, software, and operating system-related issues Troubleshoot network and connectivity issues Provide initial support for user access-related issues Support end users with desk phones, printers, and common business applications Perform initial diagnosis and troubleshooting of reported incidents and service requests Log, categorize, and triage incidents using service desk tools Resolve standard and common technical issues in accordance with established procedures Escalate unresolved or complex issues to the relevant L2/L3 support teams Follow IT service desk operations and ITSM processes Maintain clear communication with end users regarding reported issues and their resolution Support day-to-day end-user IT activities and ensure timely handling of support requests<br>Requirements Good knowledge of IT service desk operations Good understanding of ITSM processes and service desk tools Basic knowledge of troubleshooting hardware, software, and operating systems Basic understanding of network and connectivity troubleshooting Knowledge of user access, desk phones, printers, and common business applications Ability to perform initial diagnosis and resolve standard technical issues Ability to log, categorize, and triage incidents effectively Ability to appropriately escalate unresolved or complex issues to relevant L2/L3 teams Good communication and end-user support skills