وظائف مندوب توزيع

Job Purpose:We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<br>Contact Center Agent Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Making outbound calls Conducting market research, follow-up calls, or tele sales efforts.<br>Contact Center Agent Requirements:<br>This position is subject to applicable local hiring and Saudization requirements High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Proficiency with computers, especially with CRM software, and strong typing skills. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired. Language : Arabic - English

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team in Jeddah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for visitors, clients, and employees.</p><p>Greet and direct visitors, ensuring a warm and professional welcome</p><p>Answer and manage incoming phone calls, emails, and other communications</p><p>Schedule appointments and maintain calendars for executives and meeting rooms</p><p>Perform administrative tasks such as data entry, filing, and document preparation</p><p>Coordinate with other departments to ensure smooth office operations</p><p>Manage incoming and outgoing mail and packages</p><p>Maintain a clean and organized reception area</p><p>Assist with basic office maintenance and supply inventory</p><p>Support other administrative staff as needed</p><p>Ensure security protocols are followed by monitoring visitor access</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Saudi nationality (as specified for this position)</li><li>Excellent verbal and written communication skills in both Arabic and English</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Strong multitasking abilities and time management skills</li><li>Customer service orientation with a friendly and professional demeanor</li><li>High school diploma or equivalent (required)</li><li>Bachelor's degree in Hospitality Management or related field (preferred)</li><li>Previous experience as a receptionist or front desk agent (preferred)</li><li>Experience in hospitality or customer service industry (preferred)</li><li>Ability to work in a fast-paced environment while maintaining attention to detail</li><li>Excellent organizational skills and ability to prioritize tasks effectively</li><li>Adaptability and willingness to learn new skills and technologies</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team in Jeddah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for visitors, clients, and employees. Greet and direct visitors, ensuring a warm and professional welcome Answer and manage incoming phone calls, emails, and other communications Schedule appointments and maintain calendars for executives and meeting rooms Perform administrative tasks such as data entry, filing, and document preparation Coordinate with other departments to ensure smooth office operations Manage incoming and outgoing mail and packages Maintain a clean and organized reception area Assist with basic office maintenance and supply inventory Support other administrative staff as needed Ensure security protocols are followed by monitoring visitor access</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Saudi nationality (as specified for this position)</li><li>Excellent verbal and written communication skills in both Arabic and English</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Strong multitasking abilities and time management skills</li><li>Customer service orientation with a friendly and professional demeanor</li><li>High school diploma or equivalent (required)</li><li>Bachelor's degree in Hospitality Management or related field (preferred)</li><li>Previous experience as a receptionist or front desk agent (preferred)</li><li>Experience in hospitality or customer service industry (preferred)</li><li>Ability to work in a fast-paced environment while maintaining attention to detail</li><li>Excellent organizational skills and ability to prioritize tasks effectively</li><li>Adaptability and willingness to learn new skills and technologies</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role:<br> Telesales Representative with experience in Direct Sales : profiles who had previously worked in roles involving direct interaction with potential customers to promote and sell banking products and financial services.<br> <br> This often includes field-based experience. The role is a hybrid between an Outside Sales Representative and a Call Center Agent or Telesales, combining proactive outbound sales efforts with strong customer engagement skills.<br> <br> We are seeking a highly motivated Telesales Representative with strong experience in Direct Sales, particularly in the banking and financial services sector.<br> <br> This is a hybrid role, combining telesales expertise with occasional field-based client engagement.<br> <br> The successful candidate will be responsible for conducting proactive outbound calls to promote and sell financial products, mainly credit cards and personal loans, on behalf of our partner banks in KSA.<br> <br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">General Skills<br> </div>

Job Title: Tele sales Agent Location: Jeddah, Saudi Arabia Employment Type: Full-Time<br>Role Overview:We are looking to hire a highly skilled Tele sales Agent with strong experience in B2C sales and phone-based selling. The ideal candidate should be confident, persuasive, and capable of converting leads into paying customers through phone calls.<br>Key Responsibilities:Handle inbound and outbound calls with potential customers Present and sell subscription-based services clearly and persuasively over the phone Convert leads into active subscribers through effective communication and objection handling Follow up with warm and cold leads to maximize conversion rates Understand customer needs and match them with the right subscription offer Close deals directly during calls using structured sales techniques Deliver clear and professional sales pitches tailored to different customer types Handle objections effectively and guide customers toward purchase decisions Build rapport with customers to increase trust and conversion Track calls, leads, and outcomes using Google Sheets or CRM systems Maintain accurate records of customer interactions and sales status Follow up consistently with leads who did not convert Meet or exceed daily, weekly, and monthly sales targets Maintain high call quality while maximizing conversion rates Continuously improve performance based on feedback<br>Required Skills & Qualifications:Minimum 2 years of experience in telesales or call-based sales Proven experience in B2C sales Strong persuasion, negotiation, and closing skills Confident communication and ability to handle objections Ability to work under pressure and achieve targets Strong listening skills and customer-focused mindset<br>Technical Skills:Proficient in Google Sheets or CRM systems Familiar with sales tracking and reporting tools Comfortable using call systems or dialers

Company Description - Gym Nation is a fitness brand focused on making gym access less intimidating, more affordable, and more enjoyable for people across the region. The company promotes inclusive fitness for every ability, shape, and size, aiming to get more individuals active and engaged in regular exercise. Beyond building modern gyms, Gym Nation positions itself as the Region’s Movement Partner, advocating for healthy and active lifestyles. The organization emphasizes both mental health and physical wellbeing, creating a supportive environment for members and team members alike.<br><br>Role Description - This is a full-time, on-site Sales Agent role based in Riyadh. The Sales Agent is responsible for engaging prospective and existing members, presenting Gym Nation’s membership options and services, and guiding individuals through the enrollment process. Daily tasks include responding to inquiries in person and via phone or digital channels, conducting facility tours, and explaining membership benefits, promotions, and pricing. The role also involves building strong customer relationships, maintaining accurate sales records, and collaborating with the team to meet and exceed membership and revenue targets. Sales Agents are expected to represent Gym Nation’s values, support member retention initiatives, and contribute to a welcoming, high-energy club environment.<br>Qualifications Strong Communication skills, including clear verbal interaction and professional written correspondence. Customer Service and Training skills to support members, handle concerns, and educate clients on gym services and policies. Sales skills with a track record of meeting targets, plus familiarity with Insurance or membership-related products is beneficial. Basic proficiency in using CRM or sales management systems and standard office software. Previous experience in fitness, hospitality, or retail sales environments is an advantage. Ability to work on-site in Riyadh, including evenings, weekends, and peak hours as needed. High school diploma or equivalent; additional education in business, marketing, or sports management is a plus. Comfortable working in a diverse, fast-paced setting and motivated by helping others achieve their health and fitness goals.

The Director - Distribution is responsible for defining, leading, and optimizing Qiddiya DMO's distribution strategy across all domestic and international sales channels. The role oversees the commercial performance of Qiddiya's distribution ecosystem, including OTAs, GDS platforms, travel trade partners, corporate travel, DMCs, wholesalers, direct booking channels, and emerging digital distribution platforms.<br><br>The incumbent will drive channel expansion, revenue growth, distribution partnerships, market penetration, and technology enablement while ensuring that Qiddiya's tourism products are effectively distributed, competitively positioned, and commercially optimized across all source markets.<br><br>The Director will lead a team of distribution professionals and work closely with Revenue Management, Marketing, Technology, Destination Operations, Finance, and external partners to maximize demand generation and conversion.<br><br>Requirements<br><br> Distribution Strategy & Commercial Leadership Develop and execute Qiddiya's long-term distribution strategy aligned with destination visitation, revenue, and growth objectives Define channel architecture, market coverage strategy, and distribution priorities across domestic and international markets Establish distribution frameworks that maximize reach, demand generation, profitability, and customer acquisition Identify new distribution opportunities, partnerships, and technologies to support business growth Drive commercial performance across all distribution channels, ensuring revenue targets are achieved Global Distribution & Channel Development Lead the expansion and management of Qiddiya's global distribution network Oversee relationships with OTA partners, GDS providers, travel agencies, tour operators, online travel marketplaces, wholesalers, and corporate travel providers Establish strategic agreements with key distribution partners to increase market penetration Develop market-specific distribution strategies for priority international source markets Ensure optimal positioning of Qiddiya products across all booking and sales channels Trade & Industry Partnerships Develop strategic partnerships with travel trade organizations, DMCs, tourism boards, airlines, hospitality partners, wholesalers, and travel technology providers Lead commercial negotiations for major distribution agreements and partnership contracts Establish annual joint business plans with strategic partners Drive partner engagement initiatives including trade activations, roadshows, educational programs, and industry events Represent Qiddiya at key travel trade and industry forums Revenue Optimization & Commercial Performance Own overall distribution revenue performance across all channels Collaborate closely with Revenue Management to optimize pricing, inventory allocation, and channel mix Monitor performance trends, booking pace, market demand, and channel productivity Establish KPIs covering revenue, conversion, acquisition costs, channel contribution, profitability, and market share Drive continuous improvement initiatives to enhance distribution efficiency and commercial returns Digital Distribution & Technology Enablement Define the strategic roadmap for distribution technology platforms and capabilities Oversee Channel Management Systems (CMS), Central Reservation Systems (CRS), booking platforms, and GDS integrations Drive digital transformation initiatives that improve distribution effectiveness and partner connectivity Evaluate emerging technologies and recommend investments to enhance commercial performance Ensure scalability of distribution systems to support destination growth Governance, Performance Reporting & Insights Establish governance frameworks, policies, and distribution standards Develop executive dashboards and performance reporting frameworks Provide regular updates to senior leadership regarding distribution performance, risks, opportunities, and market developments Utilize market intelligence and competitive analysis to inform strategic decision-making Ensure compliance with commercial, contractual, and regulatory requirements Leadership & Organizational Development Build and lead a high-performing Distribution function Provide leadership, coaching, and development for managers and specialists Establish workforce and capability plans aligned with future business needs Foster a culture of accountability, commercial excellence, customer focus, and innovation Drive continuous improvement across processes, systems, and team performance<br><br>Experience Requirements<br><br>Minimum 12-15 years of experience in Distribution, Commercial Operations, Revenue Management, Tourism, Hospitality, Travel Technology, or related sectors Minimum 5 years in a senior leadership role with responsibility for distribution strategy and commercial performance Proven experience managing large-scale distribution ecosystems and channel partnerships Strong understanding of international travel distribution, OTA management, GDS networks, trade sales, and direct-to-consumer channels Experience within destination management organizations, hospitality groups, airlines, tourism authorities, theme parks, or integrated resorts is highly desirable Experience within GCC markets and international tourism source markets preferred<br><br>Core Competencies & Skills<br><br>Distribution Strategy Commercial Leadership Channel Management OTA & Marketplace Management GDS Distribution Trade & Tour Operator Partnerships Revenue Optimization Market Expansion Contract Negotiation

Warehouses & Distribution Manager | Reef Group<br>Position Title: Warehouses & Distribution Manager Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About the Role:Reef Group is seeking an experienced and operationally driven Warehouses & Distribution Manager to lead warehouse and distribution operations across the organization while ensuring inventory accuracy, operational efficiency, and timely fulfillment for branches and multiple sales channels. This role plays a critical part in optimizing warehouse performance, improving distribution efficiency, enhancing inventory control, and supporting business growth through effective warehousing and logistics operations.<br>Key Responsibilities:Warehouse & Distribution Operations• Lead and oversee all warehouse and distribution activities including receiving, storage, dispatching, loading, and distribution operations across branches and sales channels.• Ensure inventory accuracy and maintain alignment between physical stock and system records through effective inventory controls.• Organize warehouse layouts and optimize storage utilization to improve accessibility and operational efficiency.• Manage warehouse and distribution teams, assign daily tasks, monitor operational discipline, and improve workforce productivity.• Apply safety standards and storage quality procedures across warehouses and loading areas. Inventory Control & Operational Excellence• Minimize damaged and lost inventory through operational analysis and corrective actions.• Coordinate closely with Logistics teams to ensure shipment readiness and on-time distribution execution.• Supervise cycle counts and periodic inventory audits while analyzing discrepancies and operational variances.• Monitor stock movement between warehouses, branches, and sales channels while ensuring tracking accuracy.• Improve receiving, dispatching, and loading procedures to reduce processing time and increase responsiveness. Systems, Reporting & Continuous Improvement• Lead warehouse improvement initiatives through warehouse management systems, automation, and digital transformation projects.• Analyze warehouse KPIs including productivity, picking speed, inventory accuracy, and storage utilization while providing improvement recommendations.• Manage warehouse assets and equipment while ensuring operational readiness and maintenance compliance.• Support expansion plans and new branch openings through warehouse setup and distribution planning.• Prepare regular reports for senior management covering warehouse performance, operational risks, and KPI achievement.• Develop and update warehouse and distribution policies, procedures, and operational standards across the company.• Coordinate with Planning, Procurement, Sales, and E-commerce teams to align warehousing and distribution activities with business demand.<br>Required Qualifications:Education Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or related fields. Experience Minimum 8 years of experience in Warehousing, Distribution, Logistics, or Supply Chain Operations. Experience in retail, FMCG, manufacturing, or perfume industries is highly preferred. Technical & Professional Skills• Strong understanding of warehouse operations and distribution management.• Advanced inventory control and warehouse optimization capabilities.• Experience using ERP systems and Warehouse Management Systems (WMS).• Strong leadership and team management skills.• Knowledge of warehouse safety standards and operational compliance.• Strong analytical and problem-solving skills.• Ability to manage operational KPIs and continuous improvement initiatives.<br>Why Join Us? At Reef Group, you’ll be part of a dynamic and fast-growing environment where operational excellence, innovation, and continuous improvement are highly valued. This role offers the opportunity to lead impactful warehouse and distribution operations that directly support the company’s growth and customer experience.

Warehouses & Distribution Manager | Reef Group<br>Position Title: Warehouses & Distribution Manager Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About the Role:Reef Group is seeking an experienced and operationally driven Warehouses & Distribution Manager to lead warehouse and distribution operations across the organization while ensuring inventory accuracy, operational efficiency, and timely fulfillment for branches and multiple sales channels. This role plays a critical part in optimizing warehouse performance, improving distribution efficiency, enhancing inventory control, and supporting business growth through effective warehousing and logistics operations.<br>Key Responsibilities:Warehouse & Distribution Operations• Lead and oversee all warehouse and distribution activities including receiving, storage, dispatching, loading, and distribution operations across branches and sales channels.• Ensure inventory accuracy and maintain alignment between physical stock and system records through effective inventory controls.• Organize warehouse layouts and optimize storage utilization to improve accessibility and operational efficiency.• Manage warehouse and distribution teams, assign daily tasks, monitor operational discipline, and improve workforce productivity.• Apply safety standards and storage quality procedures across warehouses and loading areas. Inventory Control & Operational Excellence• Minimize damaged and lost inventory through operational analysis and corrective actions.• Coordinate closely with Logistics teams to ensure shipment readiness and on-time distribution execution.• Supervise cycle counts and periodic inventory audits while analyzing discrepancies and operational variances.• Monitor stock movement between warehouses, branches, and sales channels while ensuring tracking accuracy.• Improve receiving, dispatching, and loading procedures to reduce processing time and increase responsiveness. Systems, Reporting & Continuous Improvement• Lead warehouse improvement initiatives through warehouse management systems, automation, and digital transformation projects.• Analyze warehouse KPIs including productivity, picking speed, inventory accuracy, and storage utilization while providing improvement recommendations.• Manage warehouse assets and equipment while ensuring operational readiness and maintenance compliance.• Support expansion plans and new branch openings through warehouse setup and distribution planning.• Prepare regular reports for senior management covering warehouse performance, operational risks, and KPI achievement.• Develop and update warehouse and distribution policies, procedures, and operational standards across the company.• Coordinate with Planning, Procurement, Sales, and E-commerce teams to align warehousing and distribution activities with business demand.<br>Required Qualifications:Education Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or related fields. Experience Minimum 8 years of experience in Warehousing, Distribution, Logistics, or Supply Chain Operations. Experience in retail, FMCG, manufacturing, or perfume industries is highly preferred. Technical & Professional Skills• Strong understanding of warehouse operations and distribution management.• Advanced inventory control and warehouse optimization capabilities.• Experience using ERP systems and Warehouse Management Systems (WMS).• Strong leadership and team management skills.• Knowledge of warehouse safety standards and operational compliance.• Strong analytical and problem-solving skills.• Ability to manage operational KPIs and continuous improvement initiatives.<br>Why Join Us? At Reef Group, you’ll be part of a dynamic and fast-growing environment where operational excellence, innovation, and continuous improvement are highly valued. This role offers the opportunity to lead impactful warehouse and distribution operations that directly support the company’s growth and customer experience.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i>Certified as a Top Employer, KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency — putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.</i></p><br><p><b><i>It's time to make a move. Join our flow</i></b></p><br><p><span>We are looking for an energetic and enthusiastic<b> Customer Care Agent</b> to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.</span></p><br><p><b><i><span>What will you do?</span></i></b></p><br><p><b><u>Callout handling:</u></b></p><br><ul><li><span>Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts &amp; case registrations, outbound calls and technician calls</span></li><li><span>Callouts – from customer call to dispatch and closing the case</span></li><li><span>Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures.&nbsp; Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.</span></li><li><span>&nbsp;Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific reports on open jobs are available on Supervisor reports.</span></li><li><span>&nbsp;Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.</span></li></ul><p><b><u>Inbound:</u></b></p><br><p><span>• Receive and resolve queries and complaints</span></p><br><p><span>• Follow up internally if necessary</span></p><br><p><span>• Communicate resolution to customer</span></p><br><p><span>• Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization</span></p><br><p><b><u>Outbound call handling:</u></b></p><br><ul><li><span>Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey)</span></li><li><span>Support local marketing in different customer contacting initiatives such as campaigns, etc.</span></li><li><span>Nurse core 3 VA clients (annual contacting)</span></li></ul><p><b><u>24/7 Service Monitoring &amp; Operational Support:</u></b></p><br><ul><li><span>Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.</span></li><li><span>Support the operations team with:</span></li><li><span>Report preparation and data tracking</span></li><li><span>KFM (KONE Field Mobility) application</span></li><li><span>Intune installation and access support</span></li><li><span>Other relevant KONE digital tools and applications as needed.</span></li></ul><p><b><i>Are you the one?</i></b></p><br><ul><li><span>Bachelor or Diploma Degree holder.</span></li><li><span>Minimum two years of customer service experience&nbsp;</span></li><li><span>Excellent communication, customer management, and IT skills</span></li><li><span>Stress tolerant and detailed focus.</span></li><li><span>Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.</span></li><li><span>Fluency in English and Arabic is a must.</span><br>&nbsp;</li></ul><p><b><i>What do we offer?</i></b></p><br><ul><li><span>Great dynamic team promoting a collaborative environment.</span></li><li><span>Total reward elements that engage and motivate our employees and help us make KONE a great place to work.</span></li><li><span>Comprehensive learning and development programs covering a wide range of professional skills.</span></li><li><span>Engaging job with position description and clear targets.</span></li><li><span>Regular feedback through performance discussions.</span></li><li><span>Opportunities for individual development.</span></li><li><span>Mentoring and coaching programs.</span></li><li><span>Flexibility, trust and respect.</span></li><li><span>Value-based culture, behaviors and ethics.</span></li><li><span>Sustainability and innovation.</span></li><li><span>Working for a successful organization.</span></li></ul><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</i></p><br><p>Read more on <span><i><u>https://careers.kone.com/en/</u></i></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks. You'll create challenging tasks and evaluation criteria within realistic simulated environments:</p><p>Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history</p><p>Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent</p><p>Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient</p><p>Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust</p><p>What this is NOT</p><ul><li>Not data labeling</li><li>Not prompt engineering</li><li>Not writing code from scratch - the agent writes most of the code; you guide and evaluate</li></ul><p>What we look for</p><ul><li>5+ years in software development</li><li>Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis</li><li>Experience writing tests (functional, integration)</li><li>English proficiency - B2+</li></ul><p>Why this is hard</p><p>Frontier models are already good at coding. Creating a task that genuinely challenges the best models is non-trivial. You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.</p><p>Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.</p><p>How it works</p><ol><li>Apply</li><li>Pass qualification(s)</li><li>Join a project</li><li>Complete tasks</li><li>Get paid</li></ol><p>Effort estimate</p><p>Tasks for this project are estimated to take 20 hours to complete, depending on complexity. This is an estimate and not a schedule requirement; you choose when and how to work. Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.</p><p>Compensation</p><p>Up to $50/hr equivalent , depending on level and pace. Tasks are estimated at ~20 hours each; you set your own schedule.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years in software development</li><li>Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis</li><li>Experience writing tests (functional, integration)</li><li>English proficiency - B2+</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Join Our Front Office Team as a Guest Service Agent at the First Vignette Collection in KSA!</span></span><br><span><span>We are looking for a welcoming, energetic, and detail-oriented Guest Service Agent to be the first point of contact and the face of the First Vignette Collection in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel). This is a pivotal role for individuals passionate about creating exceptional, personalized experiences and launching a successful career in luxury hospitality. If you have a passion for people and a commitment to service excellence, we encourage you to join our dynamic team.</span></span></p><br><br><ul><li><p><span><span><strong>Primary Responsibilities:</strong></span></span><br><span><span>Guest Check-in/Check-out: Efficiently manage the guest registration and departure process, ensuring accuracy and providing a seamless, memorable experience.</span></span></p><br></li></ul><br><ul><li><p><span><span>Customer Service: Warmly welcome guests, anticipate their needs, and respond promptly and courteously to all inquiries, requests, and concerns, escalating issues when necessary.</span></span></p><br></li></ul><br><ul><li><p><span><span>Information Hub: Provide in-depth knowledge of hotel services, facilities, local attractions, and dining options, acting as a personal concierge for guests.</span></span></p><br></li></ul><br><ul><li><p><span><span>Cash and Billing Handling: Accurately process payments, post charges, prepare folios, and handle currency exchange according to hotel financial procedures.</span></span></p><br></li></ul><br><ul><li><p><span><span>Communication &amp; Coordination: Maintain clear and consistent communication with other departments (Housekeeping, F&amp;B, Maintenance) to ensure all guest requests are fulfilled promptly.</span></span></p><br></li></ul><br><ul><li><p><span><span>Telephone Operations: Manage the hotel switchboard, </span><span>directing</span><span> calls, taking messages, and handling wake-up call requests with professionalism.</span></span></p><br></li></ul><br><ul><li><p><span><span>Safety &amp; Security: Be aware of and follow all safety and security procedures to ensure a safe environment for guests and colleagues.</span></span></p><br></li></ul><br><ul><li><p><span><span><strong>Requirements:</strong></span></span><br><span><span>Education: High school diploma or equivalent; a degree or diploma in Hospitality Management or a related field is a plus.</span></span></p><br></li></ul><br><ul><li><p><span></span></p></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Dear All,<br>Next Era is looking for Contact Center & Service Desk resources in IT field.<br>Contact Center Agent (L1/L2 Support) – 4 Open Position:<br>Role Summary Provide 24x7 frontline omni-channel IT support as part of an integrated Contact Center & Service Desk, handling user queries, incidents, and service requests across voice, chat, email, and portal channels.<br>The role bridges:L1/L2 Service Desk Field/Desktop Support SRE / Reliability Operations<br>Key Responsibilities Act as Single Point of Contact (SPOC) for IT support requests Handle omni-channel interactions (Voice, Email, Chat, Portal, Whats App) Perform ticket logging, categorization, and prioritization in ITSM tool Provide first-level troubleshooting and resolution (L1) Execute:Incident Management Request Fulfillment Triage & First Response Ensure First Call Resolution (FCR) wherever possible Escalate complex issues to L2/L3 teams as per defined procedures Maintain accurate documentation & knowledge base updates Support self-service adoption and AI/chatbot guidance Provide VIP / high-priority user handling when required Ensure adherence to SLA targets and quality standards SLA & Performance Expectations P1 Response: 4.2/5Avg Speed of Answer: < 30 seconds Required Skills & Qualifications Graduate (IT / Computer Science preferred)2–4 years of Service Desk / Contact Center experience Strong customer handling & communication skills Bilingual capability (Arabic + English) Knowledge of:ITSM tools (Service Now or equivalent) Active Directory / M365 / End-user computing basics ITIL Foundation certification (preferred)

Job Description:We are looking for a dynamic and customer-focused English Call Center Agent (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.<br>Key Responsibilities:<br>Customer Experience Management:Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement. Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations. Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively. Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives. Collaborate with internal teams to ensure customer feedback is used to enhance products.<br>Customer Service Excellence:Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy. Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up. Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.<br>Skills and Qualifications:<br>Language Skills: Fluent in English (both written and spoken). Education: Bachelor's degree with an English Background is a plus. Experience:1-3 years of experience in customer service, customer experience Experience with customer service platforms, CRM tools. Communication Skills:Strong written and verbal communication skills in English. Ability to explain technical information clearly to non-technical customers. Problem-Solving Skills:Ability to think critically and resolve complex issues efficiently. Capacity to handle challenging situations with professionalism and empathy. Customer-Centric Mindset:Strong customer service orientation with a passion for delivering high-quality solutions. Ability to maintain a positive attitude and ensure customer satisfaction in all interactions. Collaboration Skills:Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams. Organizational Skills:Strong attention to detail with the ability to manage multiple tasks and priorities.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Offer consistently professional, friendly, warm and engaging service<br>• Give a warm welcome and check in guests taking into account the established SOPs<br>• Check out of departing guest in accordance with the established standards<br>• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues<br>• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy<br>• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation<br>• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Job Description:We are looking for a dynamic and customer-focused English Call Center Agent (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.<br>Key Responsibilities:<br>Customer Experience Management:Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement. Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations. Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively. Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives. Collaborate with internal teams to ensure customer feedback is used to enhance products.<br>Customer Service Excellence:Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy. Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up. Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.<br>Skills and Qualifications:<br>Language Skills: Fluent in English (both written and spoken). Education: Bachelor's degree with an English Background is a plus. Experience:1-3 years of experience in customer service, customer experience Experience with customer service platforms, CRM tools. Communication Skills:Strong written and verbal communication skills in English. Ability to explain technical information clearly to non-technical customers. Problem-Solving Skills:Ability to think critically and resolve complex issues efficiently. Capacity to handle challenging situations with professionalism and empathy. Customer-Centric Mindset:Strong customer service orientation with a passion for delivering high-quality solutions. Ability to maintain a positive attitude and ensure customer satisfaction in all interactions. Collaboration Skills:Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams. Organizational Skills:Strong attention to detail with the ability to manage multiple tasks and priorities.

Job Description:We are looking for a dynamic and customer-focused English Call Center Agent (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.<br>Key Responsibilities:<br>Customer Experience Management:Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement. Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations. Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively. Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives. Collaborate with internal teams to ensure customer feedback is used to enhance products.<br>Customer Service Excellence:Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy. Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up. Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.<br>Skills and Qualifications:<br>Language Skills: Fluent in English (both written and spoken). Education: Bachelor's degree with an English Background is a plus. Experience:1-3 years of experience in customer service, customer experience Experience with customer service platforms, CRM tools. Communication Skills:Strong written and verbal communication skills in English. Ability to explain technical information clearly to non-technical customers. Problem-Solving Skills:Ability to think critically and resolve complex issues efficiently. Capacity to handle challenging situations with professionalism and empathy. Customer-Centric Mindset:Strong customer service orientation with a passion for delivering high-quality solutions. Ability to maintain a positive attitude and ensure customer satisfaction in all interactions. Collaboration Skills:Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams. Organizational Skills:Strong attention to detail with the ability to manage multiple tasks and priorities.

The Job Summary The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.<br><br>Technical / Job-Specific Competencies1Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.2Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.3Assist customers in booking, modifying, and confirming service appointments with service centers.4Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.5Escalate complex issues to the relevant departments and ensure proper follow-up until closure.6Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.7Conduct follow-up communications to ensure customer satisfaction after service completion.8Coordinate with internal departments (service, parts, sales) to resolve customer requests.9Support sales initiatives by informing customers about offers, warranties, and additional services.10Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.<br>The Job Profile1Educational Qualifications Diploma or Bachelor’s degree in Business Administration or related field is a plus 2Professional Certifications Call Center or CRM system training (preferred)3Experience0-1 years of experience in call center or customer service role4Essential Job Pre-Requisites Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency5Languages Proficiency English: Intermediate to Advanced (Required)

The Job Summary The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.<br><br>Technical / Job-Specific Competencies1Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.2Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.3Assist customers in booking, modifying, and confirming service appointments with service centers.4Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.5Escalate complex issues to the relevant departments and ensure proper follow-up until closure.6Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.7Conduct follow-up communications to ensure customer satisfaction after service completion.8Coordinate with internal departments (service, parts, sales) to resolve customer requests.9Support sales initiatives by informing customers about offers, warranties, and additional services.10Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.<br>The Job Profile1Educational Qualifications Diploma or Bachelor’s degree in Business Administration or related field is a plus 2Professional Certifications Call Center or CRM system training (preferred)3Experience0-1 years of experience in call center or customer service role4Essential Job Pre-Requisites Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency5Languages Proficiency English: Intermediate to Advanced (Required)

Job Title: Sales Representative / Commercial Agent — Construction Systems (Remote)<br>Company: Tur Structure<br>Location: Remote — Multiple Locations(Preferred: UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, Egypt, Iraq, Jordan, Libya, Algeria, Morocco, Kazakhstan, Uzbekistan, Romania, Bulgaria, Poland)<br>Job Type: Contract / Freelance / <br>About Tur Structure:<br>Tur Structure is a Turkish engineering company specializing in voided slab systems, permanent formwork, and underground water storage solutions. We provide on-site application consultancy — our engineers travel to construction sites to deliver design support, contractor training, and installation supervision.<br>We are expanding our global network and looking for sales representatives and commercial agents in key construction markets.<br>The Role:<br>We are looking for motivated individuals with existing contacts in the construction industry to represent Tur Structure in their local market. This is a commission-based partnership — not a salaried position.<br>What you will do:<br>— Identify and approach potential clients: main contractors, structural engineering firms, real estate developers, and construction material distributors in your local market— Introduce Tur Structure's voided slab and permanent formwork systems to decision-makers (structural engineers, technical directors, procurement managers)— Arrange meetings and site visits for our Turkish engineering team— Support the sales process from first contact through to order— Provide market intelligence: ongoing projects, tenders, competitor activity<br>What we are looking for:<br>— Based in one of our target markets (GCC, North Africa, Eastern Europe, Central Asia)— Existing network of contacts in the construction / civil engineering industry— Experience in B2B sales, construction materials, or technical product representation— Ability to communicate professionally in English (Arabic, Russian, or local language is a strong plus)— Self-motivated, entrepreneurial mindset— No office or full-time commitment required — this is a flexible, results-driven partnership<br>What we offer:<br>— Competitive commission on every closed deal (percentage of order value, negotiable)— Full technical support from our Turkish engineering team— Marketing materials, product catalogs, and technical documentation provided— On-site engineering support for your clients (our engineers travel to the project)— Potential for exclusive territory rights based on performance— Long-term partnership as Tur Structure grows in your region<br>How to Apply:<br>Send a short message with:1. Your location and target market2. Your experience in construction industry sales3. Your existing network (types of companies you can reach)<br>Contact: projects@turstructure.comWhats App: +90 531 917 7076Website: turstructure.com