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Executive Travel Agent

On-site - السعودية - جدة الأمس

تكنولوجيا المعلومات

Tools & Solutions is a rapidly growing B2B service provider in the GCC, offering end-to-end corporate business and digital solutions. We provide: Corporate Solutions Business incorporation and regional headquarters relocation to Saudi Arabia. Manage real estate and office space solutions. End-to-end business process outsourcing. Taxation and VAT solutions as well as financial services. HR Solutions HR assessment and HR consultancy services. The “Training & Learning Academy” and human capital capacity building solutions. Expert and management staffing and contracting as well as end-to-end people solutions. Digital Solutions SAP implementation, operations, and licensing. Big Data governance, consulting, management, and operations, Industrial IOT (IIOT), Digital Twins, and generative artificial intelligence. Software development, operations, and licensing. Clients include many Saudi government entities, as well as top Saudi and foreign corporations. Currently, we are on the lookout for an Executive Travel Agent as an outsourcing opportunity who can perform at the top of their game to join us and contribute to our success. Key Responsibilities Advise C-level executives on travel destinations, considering business objectives, time constraints, and personal preferences. Establish and manage premium travel budgets and curate high-end travel packages aligned with corporate policies and executive expectations. Research and secure the best fares and rates for premium, business, and first-class transportation, fine dining, luxury accommodations, and exclusive activities. Manage hotel reservations, including negotiating corporate rates, securing room upgrades, and arranging preferred amenities such as late check-out, executive lounge access, and specific room requirements. Brief executives on travel-related safety, security, and duty-of-care considerations, including protocols for high-risk destinations. Manage required immunizations, visas, and travel documentation, including expedited processing for last-minute trips. Create precise, day-by-day travel itineraries tailored to executive schedules, business meetings, preferences, and time-zone considerations. Provide curated travel guides, maps, event calendars, and local insights relevant to business and networking requirements. Proactively monitor travel plans and make real-time adjustments to accommodate changing executive schedules. Rapidly resolve unexpected travel disruptions, including canceled flights, hotel booking issues, transportation delays, and other itinerary changes, while minimizing disruption to the executive. Coordinate closely with Executive Assistants and internal stakeholders to ensure seamless end-to-end travel logistics. Maintain the highest level of discretion, confidentiality, and professionalism when handling executive travel plans and personal information. Required Qualifications Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field is preferred.3+ years of experience as an Executive Travel Agent, Corporate Travel Consultant, Luxury Travel Consultant, or similar role. Strong experience handling travel arrangements for C-level executives, VIPs, or senior management. Excellent knowledge of premium and corporate travel services. Strong experience with international flight, hotel, transportation, and travel documentation arrangements. Excellent negotiation and vendor-management skills. Strong organizational and time-management skills. Ability to manage multiple complex itineraries simultaneously. Excellent problem-solving skills with the ability to handle urgent and last-minute requests. Strong communication and interpersonal skills. High level of discretion and confidentiality.

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Reservations Agent

On-site - السعودية - مكة ٨ يونيو ٢٠٢٦

الضيافة والسياحة

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Here's what you'll do during a typical day: <ul><li>Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members</li><li>Secure individual bookings: Convert guest inquiries into confirmed reservations</li><li>Maintain attention to detail: Record and process all reservations with accuracy</li><li>Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades</li><li>Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities</li></ul> Qualifications What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member: <ul><li>A passion for spreading the light and warmth of Hospitality.</li><li>Acting with Integrity and always doing the right thing.</li><li>Inspiring others through Leadership.</li><li>A belief that Teamwork drives the best outcomes.</li><li>A sense of Ownership and accountability.</li><li>Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li></ul> About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

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Reservations Agent

On-site - السعودية - جدة ٨ يونيو ٢٠٢٦

الضيافة والسياحة

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Here's what you'll do during a typical day: <ul><li>Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members</li><li>Secure individual bookings: Convert guest inquiries into confirmed reservations</li><li>Maintain attention to detail: Record and process all reservations with accuracy</li><li>Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades</li><li>Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities</li></ul> Qualifications What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member: <ul><li>A passion for spreading the light and warmth of Hospitality.</li><li>Acting with Integrity and always doing the right thing.</li><li>Inspiring others through Leadership.</li><li>A belief that Teamwork drives the best outcomes.</li><li>A sense of Ownership and accountability.</li><li>Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li></ul> About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

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Claims Processing Agent

عن بُعد - السعودية - جدة ٩ يوليو ٢٠٢٦

تكنولوجيا المعلومات

Please submit your CV in English and indicate your level of English proficiency. Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. What This Opportunity Involves While each project involves unique tasks, contributors may: Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;Document test cases clearly with correct answers, policy citations, and payout calculations What We Look For This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have: Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;3+ years of insurance, claims, legal, or financial services experience;Current or recent experience in claims & adjusting or adjacent roles;Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;Strong written English (C1+) How It Works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. Compensation On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.

من ٠ إلى ٠ سنة بيت.كوم

Guest Service Agent

On-site - السعودية ٢١ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are currently looking for  dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: • Offer consistently professional, friendly, warm and engaging service • Give a warm welcome and check in guests taking into account the established SOPs • Check out of departing guest in accordance with the established standards • Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues • Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy • Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation • Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed • Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

من ٠ إلى ٠ سنة بيت.كوم

Service Associate - Reservation Agent

On-site - السعودية ٢١ يونيو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Find Your Shangri-La in Shangri-La  Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. <ul> <li>203 stylish rooms and suites plus 17 luxury serviced apartments.</li> <li>5 restaurants and lounges, including the legendary Shang Palace</li> <li>Convenient for Jeddah’s popular landmarks and Red Sea Mall</li> <li>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </li> </ul> Job Summary: The Reservation Agent is responsible for providing the highest level of service to promote customer satisfaction while optimizing booking opportunities. To undertake other duties and responsibilities as required by Management. As well as handling telephone sales and taking reservations for all Food and Beverage outlets.  As a Reservation Agent, we rely on you to, <ul> <li>To “master” the room product in terms of layout, physical attribute, benefits, amenities, etc. To effectively differentiate room types to match the right product with specific guest needs. </li> <li>To be fully conversant with the hotel’s rate structure particularly on public rate offers. To highlight the ‘unique perceived value(s)’ of an offer during the selling process. </li> <li>To be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers. </li> <li>To keep well-informed of changes or new developments in the hotel product. </li> <li>To reflect the Shangri–La philosophy by providing a high quality of service to our customers by adopting a positive attitude and keeping the team spirit at highest level. </li> <li>To handle incoming reservation requests/correspondence, confirming or regretting based on ARI (Availability, Rates & Inventory) strategy in place. To always provide prompt turn-around response. </li> </ul> What we are Looking For: <ul> <li>At least 1 year working experience in a hotel </li> <li>Ability to work long hours and in different shifts.</li> <li>Communicates and writes with fluency in English (as well as the Arabic language)</li> <li>Computer Knowledge in Microsoft programs, such as Excel and Word.</li> <li>Attention to details.</li> <li>A passion for delivering great customer service.</li> <li>A professional telephone manner and excellent communication skills.</li> <li>Administration and organizational skills.</li> <li>Intermediate computer proficiency.</li> <li>Collegiate-level degree.</li> <li>Flexibility in covering the shifts.</li> <li>Very good communication skills (Arabic and English).</li> <li>Previous experience in a Reservations environment is a plus.</li> <li>Team player </li> <li>Work with other departments to ensure that all customer needs are met.</li> </ul> Why Join Us: <ul> <li>A workplace that values your passion and supports self-realization and personal growth. </li> <li>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li> <li>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li> <li>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</li> </ul> We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

من ٠ إلى ٠ سنة بيت.كوم

Guest Service Agent

On-site - السعودية ٣ يونيو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join Our Front Office Team as a Guest Service Agent at the First Vignette Collection in KSA! We are looking for a welcoming, energetic, and detail-oriented Guest Service Agent to be the first point of contact and the face of the First Vignette Collection in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel). This is a pivotal role for individuals passionate about creating exceptional, personalized experiences and launching a successful career in luxury hospitality. If you have a passion for people and a commitment to service excellence, we encourage you to join our dynamic team. <ul><li>Primary Responsibilities: Guest Check-in/Check-out: Efficiently manage the guest registration and departure process, ensuring accuracy and providing a seamless, memorable experience. </li><li>Customer Service: Warmly welcome guests, anticipate their needs, and respond promptly and courteously to all inquiries, requests, and concerns, escalating issues when necessary. </li><li>Information Hub: Provide in-depth knowledge of hotel services, facilities, local attractions, and dining options, acting as a personal concierge for guests. </li><li>Cash and Billing Handling: Accurately process payments, post charges, prepare folios, and handle currency exchange according to hotel financial procedures. </li><li>Communication & Coordination: Maintain clear and consistent communication with other departments (Housekeeping, F&B, Maintenance) to ensure all guest requests are fulfilled promptly. </li><li>Telephone Operations: Manage the hotel switchboard, directing calls, taking messages, and handling wake-up call requests with professionalism. </li><li>Safety & Security: Be aware of and follow all safety and security procedures to ensure a safe environment for guests and colleagues. </li></ul><ul><li>Requirements: Education: High school diploma or equivalent; a degree or diploma in Hospitality Management or a related field is a plus. </li><li>Experience: Previous experience in a customer-facing role, preferably within a hotel front office, luxury retail, or customer service environment, is an advantage, but passionate fresh graduates are welcome to apply. </li><li>Technical Skills: Proficiency in MS Office Suite; working knowledge of Property Management Systems (PMS) such as Opera is highly desirable. </li><li>Communication: Excellent written and verbal communication skills in English are essential. Fluency in Arabic is a significant advantage; proficiency in a third language is a bonus. </li><li>Presentation & Demeanor: Impeccable personal presentation and a professional, friendly, and calm demeanor, even during peak operational times. </li><li>Attributes: A genuine passion for delivering exceptional customer service, a high level of empathy, and strong problem-solving skills. </li></ul>Availability: Must be flexible to work shifts, including evenings, weekends, and public holidays, as part of a 24/7 operation. What You Can Expect from Us: What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

من ٠ إلى ٠ سنة بيت.كوم

Reservations Agent

On-site - السعودية ٩ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as: • Process and confirm guest room reservations made by clients on the phone, letter or fax • Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. • Show complete product knowledge, understand rate structure and apply rate management • Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor • Promote and maintain good public relations and endeavors to maximize business • Maintain an accurate room status at all times • Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails • Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

من ٠ إلى ٠ سنة بيت.كوم

Reservations Agent

On-site - السعودية ٢٧ يونيو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as: • Process and confirm guest room reservations made by clients on the phone, letter or fax • Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. • Show complete product knowledge, understand rate structure and apply rate management • Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor • Promote and maintain good public relations and endeavors to maximize business • Maintain an accurate room status at all times • Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails • Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

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Call Center Agent

On-site - السعودية - جدة ٢٧ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

We are seeking a professional, friendly, and detail-oriented Call Center Agent. The ideal candidate will be fluent in Arabic and English, able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction. Key Responsibilities Customer Support & Interaction Handle inbound calls, emails, and live chat inquiries professionally and promptly. Respond to customer questions regarding applications, features, troubleshooting, and usage. Provide clear instructions to users with basic level of technical knowledge. Escalate issues to technical, sales, or any other related department while ensuring proper follow-up. Track and record all customer interactions accurately in CRM or ticketing systems. Follow up with customers to confirm issues are fully resolved. Assist customers with trial activation, subscription processes, or account management. Provide support for marketing campaigns, promotions, and social media leads. Answer queries related to billing, payments, and system configurations. Educate customers on product updates, new features, and best practices. Technical Support Assistance Perform basic troubleshooting of applications issues. Guide customers through applications setup, activation, and configuration steps. Document recurring issues and provide feedback to internal teams. Assist customers in understanding reports, analytics, or applications outputs. Quality & Professionalism Maintain a professional, patient, and courteous attitude at all times. Follow company scripts and standard operating procedures while remaining flexible to address customer needs. Ensure high levels of customer satisfaction in all interactions. Adapt communication style according to the customer’s level of understanding. Manage multiple interactions simultaneously while maintaining quality. Continuous Learning & Development Stay updated on product knowledge, new features, and applications updates. Participate in training sessions to improve communication, technical skills, and customer handling. Learn to use new applications, tools, or platforms introduced by the company. Contribute ideas to improve the customer support process and knowledge base. Teamwork & Collaboration Collaborate with sales, technical, and product teams to resolve customer issues. Share insights from customer interactions to help improve product features or user experience. Support new team members by sharing knowledge and best practices. Maintain clear and effective internal communication with colleagues. Metrics & Performance Indicators (optional) Respond to calls, emails, or chat inquiries within company-set targets. Maintain a high Customer Satisfaction Score (CSAT). Resolve customer issues efficiently and accurately. Maintain proper documentation for all customer interactions. Meet daily, weekly, or monthly targets set by the support team. Requirements Fluent in Arabic and English (spoken and written). Strong verbal and written communication skills. Friendly, patient, and professional attitude. Basic computer skills; familiarity with CRM applications, ticketing systems, and Microsoft Office. Willingness to learn about applications and customer support processes. Ability to work under pressure and handle multiple tasks. Problem-solving skills and attention to detail. Preferred / Nice to Have Experience with POS systems, cashier applications, or Saa S applications as a call center role. Basic technical troubleshooting skills. Familiarity with handling social media inquiries or leads. Knowledge of billing, subscription management, or account setups.

دوام كامل من ٠ إلى ٠ سنة لينكدإن

Call Center Agent

On-site - السعودية - جدة ٢٦ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

We are seeking a professional, friendly, and detail-oriented Call Center Agent. The ideal candidate will be fluent in Arabic and English, able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction. Key Responsibilities Customer Support & Interaction Handle inbound calls, emails, and live chat inquiries professionally and promptly. Respond to customer questions regarding applications, features, troubleshooting, and usage. Provide clear instructions to users with basic level of technical knowledge. Escalate issues to technical, sales, or any other related department while ensuring proper follow-up. Track and record all customer interactions accurately in CRM or ticketing systems. Follow up with customers to confirm issues are fully resolved. Assist customers with trial activation, subscription processes, or account management. Provide support for marketing campaigns, promotions, and social media leads. Answer queries related to billing, payments, and system configurations. Educate customers on product updates, new features, and best practices. Technical Support Assistance Perform basic troubleshooting of applications issues. Guide customers through applications setup, activation, and configuration steps. Document recurring issues and provide feedback to internal teams. Assist customers in understanding reports, analytics, or applications outputs. Quality & Professionalism Maintain a professional, patient, and courteous attitude at all times. Follow company scripts and standard operating procedures while remaining flexible to address customer needs. Ensure high levels of customer satisfaction in all interactions. Adapt communication style according to the customer’s level of understanding. Manage multiple interactions simultaneously while maintaining quality. Continuous Learning & Development Stay updated on product knowledge, new features, and applications updates. Participate in training sessions to improve communication, technical skills, and customer handling. Learn to use new applications, tools, or platforms introduced by the company. Contribute ideas to improve the customer support process and knowledge base. Teamwork & Collaboration Collaborate with sales, technical, and product teams to resolve customer issues. Share insights from customer interactions to help improve product features or user experience. Support new team members by sharing knowledge and best practices. Maintain clear and effective internal communication with colleagues. Metrics & Performance Indicators (optional) Respond to calls, emails, or chat inquiries within company-set targets. Maintain a high Customer Satisfaction Score (CSAT). Resolve customer issues efficiently and accurately. Maintain proper documentation for all customer interactions. Meet daily, weekly, or monthly targets set by the support team. Requirements Fluent in Arabic and English (spoken and written). Strong verbal and written communication skills. Friendly, patient, and professional attitude. Basic computer skills; familiarity with CRM applications, ticketing systems, and Microsoft Office. Willingness to learn about applications and customer support processes. Ability to work under pressure and handle multiple tasks. Problem-solving skills and attention to detail. Preferred / Nice to Have Experience with POS systems, cashier applications, or Saa S applications as a call center role. Basic technical troubleshooting skills. Familiarity with handling social media inquiries or leads. Knowledge of billing, subscription management, or account setups.

من ٠ إلى ٠ سنة بيت.كوم

Reservations Agent

On-site - السعودية ١٣ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. Job Description We are seeking a professional and customer-focused Reservations Agent to join our team in Jeddah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through effective sales techniques. <ul><li>Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness</li><li>Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests</li><li>Utilize up-selling techniques to maximize room revenue and promote hotel services</li><li>Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy</li><li>Follow up on guest requests and inquiries within 24 hours of receipt</li><li>Assist with group bookings and manage allotments as directed by management</li><li>Collaborate with other departments to ensure smooth guest experiences from reservation to check-out</li><li>Monitor and update hotel availability to optimize occupancy rates</li><li>Prepare daily reports on reservations, cancellations, and modifications</li><li>Maintain knowledge of local attractions and events to assist guests with inquiries</li><li>Adhere to hotel policies and procedures, ensuring compliance with industry standards</li><li>Participate in regular training sessions to stay updated on new offerings and reservation techniques</li></ul> Qualifications <ul><li>Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent</li><li>Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations</li><li>Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)</li><li>Excellent communication skills in English, both written and verbal</li><li>Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties</li><li>Detail-oriented with a high level of accuracy in data entry and information management</li><li>Ability to multi-task and work efficiently in a fast-paced environment</li><li>Flexible schedule, including availability to work evenings, weekends, and holidays as required</li><li>Knowledge of hospitality industry standards and best practices</li><li>Demonstrated sales skills and ability to up-sell hotel services</li><li>Ability to remain calm and professional under pressure</li><li>Cultural sensitivity and adaptability to work in a diverse environment</li></ul> Additional Information <ul><li>Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

من ٠ إلى ٠ سنة بيت.كوم

Front Office Agent

On-site - السعودية ٢٧ مايو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Find Your Shangri-La in Shangri-La  Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. <ul> <li>203 stylish rooms and suites plus 17 luxury serviced apartments.</li> <li>5 restaurants and lounges, including the legendary Shang Palace</li> <li>Convenient for Jeddah’s popular landmarks and Red Sea Mall</li> <li>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </li> </ul> Job Summary: To be responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner.  Performs efficiently, courteously, and professionally, always maintains a high standard of service and hospitality and provides guest services, handles the setup of daily reservations and check-in and check –out guests. As a Front Office Agent, we rely on you to, <ul> <li>To have knowledge of the operational systems at Front Office. </li> <li>To have knowledge of Shangri‐La’s standard operating policies and procedures</li> <li>Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc. </li> <li>Ensures all amenities are in room prior to guest arrival. </li> <li>Assists in solving guest problems and concerns, always takes the opportunity to exceed Guest expectations.</li> <li>Responds to all manners of inquiries regarding hotel facilities and room features. </li> <li>Provides courteous service and responds promptly to guest requests and complaints. </li> <li>Processes all guest registrations promptly and efficiently. </li> <li>Stays up to date on room rates, package discounts with the coordination of other concerned departments.</li> </ul> What we are Looking For: <ul> <li>At least 1 year working experience in hotel</li> <li>Ability to work long hours and shift</li> <li>Communicates and writes with fluency in English (as well as the Arabic language)</li> <li>Pleasant, friendly, and cheerful attitude</li> <li>This Position is for Saudi Nationals Only</li> </ul> Why Join Us: <ul> <li>A workplace that values your passion and supports self-realization and personal growth. </li> <li>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li> <li>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li> <li>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</li> </ul> We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

من ٠ إلى ٠ سنة بيت.كوم

Guest Experience Agent

On-site - السعودية ٧ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll mostly be: ●Kicking off truly memorable guest experiences with the warmest of welcomes ●Acknowledging IHG Rewards Club members and returning guests in person or over the phone ●Taking, managing, and receiving payments for guest bookings ●Making the check-in and check-out process feel swift and seamless ●Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations ●Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What We need from you: ●Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ●Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ●Fluency in the local language - extra language skills would be great, but not essential ●Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

دوام كامل من ٠ إلى ٠ سنة لينكدإن

Front Office Agent

On-site - السعودية - Eastern ٢٧ يوليو ٢٠٢٦

أخرى

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Because every arrival sets the tone for something extraordinary. As a Front Office agent, you are the first point of connection and the lasting impression—bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience. Key Responsibilities: Warmly welcome all guests with genuine enthusiasm and a personalized approach. Build strong guest relationships through recognition, personalization, and preference tracking Conduct efficient check-ins and check-outs, ensuring all required guest information is accurately recorded and profiles are updated. Escort guests to their rooms, when necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience. Process payments, handle deposits, issue keys, and explain room and hotel features. Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy. Recognize repeat and VIP guests, anticipate their needs, and tailor the interaction accordingly. Provide accurate information about the hotel’s facilities, outlets, and local area happenings. Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the appropriate systems. Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for. Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs. Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service. Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates. Operate the Property Management System confidently for all Front Office functions. Manage the Reception email inbox professionally and timely. Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards. Monitor float accuracy, process currency exchanges, paid outs, and follow cash handling procedures. Close cashier audits at shift end, ensuring alignment of balances and documentation. Identify upselling opportunities across rooms, suites, F&B outlets, and spa supporting revenue targets. Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals. Uphold the privacy and confidentiality of all guest information. Comply with the hotel’s credit policy and all SOPs related to cashiering and guest services. Adhere to all Health, Safety & Hygiene procedures, and be familiar with fire and emergency protocols. Qualifications Saudi National, Professional , polished, and confident in guest-facing environments Energetic, adaptable, and able to thrive in a fast-paced environment Strong written and verbal communication skill in English and Arabic Ability to work cohesively with co-workers as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with all guests Able to exercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits

من ٠ إلى ٠ سنة Naukri Gulf

Reception Agent

On-site - السعودية - المنطقة الشرقية ١٠ يوليو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Welcome and bid farewell to guests in accordance with hotel standards while providing professional and friendly service. Perform check-in and check-out procedures accurately and efficiently. Handle guest requests, complaints, and special requirements by coordinating with relevant departments and ensuring prompt resolution. Monitor guest accounts, process payments, and maintain accurate front office records. Provide guests with information regarding hotel services, facilities, and local attractions. Manage incoming phone calls, respond to inquiries, and direct calls to the appropriate departments. Assist with preparations for VIP arrivals, group check-ins, and special events. Complete shift handovers accurately and communicate daily operational updates to the next shift. Deliver personalized service to enhance guest satisfaction and contribute to a memorable guest experience. Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling</div></section><section>Desired Candidate ProfileStrong service-oriented mindset with a professional approach, consistently prioritizing guest satisfaction. Good command of English. Proficient in using Opera PMS and familiar with hotel property management and front office systems. Preferably experienced in front office operations within international or similar chain hotels. Strong verbal and written communication skills, with the ability to interact effectively with guests from diverse cultural backgrounds. Friendly, positive, and guest-focused attitude. Proven problem-solving, decision-making, and crisis management skills, with the ability to handle guest complaints professionally. Ability to work in a fast-paced environment and adapt to shift-based working schedules. Strong team player with the ability to collaborate effectively across departments. Detail-oriented, responsible, and well-organized working style. Well-presented, professional appearance aligned with corporate standards and strong representational skills. Proficient in Microsoft Office applications and capable of supporting basic reporting tasks.</section>

من ٠ إلى ٠ سنة بيت.كوم

Core/Reservation Agent

On-site - السعودية ٥ يونيو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality. Localization: This position is open to Saudi nationals only. About The Role: As a Core Agent, you will be an integral part of our dynamic team, working together towards a common goal – to exceed expectations and deliver exceptional customer service. With your unwavering dedication and enthusiasm, you will play a key role in ensuring that every guest receives the utmost care and attention. Four Seasons Hotel Riyadh: Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites. Areas of responsibility are Core, Sales, Rooms. Food & Beverage: The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests. Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events. SPA and Wellness: Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center. Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests. Knowledge and Skills: <ul><li>College education or equivalent experience. </li></ul><ul><li>Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity. </li></ul><ul><li>Be a champion of the Golden Rule: Do unto others as you would have them do unto you. </li><li>Be part of a cohesive team with opportunities to learn, grow and develop. </li><li>Have access to a robust benefit plan. </li><li>Can engage in diverse and challenging work. </li><li>Derive a sense of pride in work well done. </li></ul> What to Expect: Competitive Net Salary in a Tax-Free Environment Housing Allowance Transportation Allowance 21 days’ vacation 10 days Public Holidays per year Paid home leave tickets. Complimentary employee meals Medical Insurance Life Insurance Employee Assistance Program Worldwide Complimentary Room Nights with Four Seasons Laundry/dry cleaning for provided for work attire. Growth & Development opportunities </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

دوام كامل من ٠ إلى ٠ سنة صبار

Reservation Agent

On-site - السعودية - مكة ٥ أغسطس ٢٠٢٦

الضيافة والسياحة

<h3 >About the Tamayyaz Program and Role</h3> IBIS is seeking a Tamayyaz Reservation Agent to join its team in Jeddah and Makkah, Saudi Arabia. This full-time position is offered as part of the Tamayyaz Nationalization Development Program, which enables Saudi talents to acquire essential skills and knowledge for various professions within the hospitality field. The program utilizes a combination of classroom learning and on-job training within a specific timeframe. This opportunity is exclusively for Saudi nationals. <h3 >Primary Objective of the Position</h3> The primary objective of the Reservation Agent is to maximize hotel revenue and ensure guest satisfaction. This is achieved by efficiently receiving, handling, and processing guest reservations under the direction of the Space Controller. The job incumbent is expected to operate in line with the hotel’s established guidelines, business plan, corporate guidelines, and service concepts. <h3 >Key Responsibilities</h3> <ul > <li >Greet guests over the phone in a friendly and courteous manner.</li> <li >Accurately record reservation information, identifying and recording group and transient business codes.</li> <li >Inform other departments of VIP arrivals and pre-block special requests or VIP accommodations.</li> <li >Identify commissionable reservations, secure required information, and process deposit details.</li> <li >Identify and record special billing instructions, approving credit after consultation with the Space Controller.</li> <li >File all reservations systematically for easy referral and assist in maintaining accurate room inventory control.</li> <li >Assist with the preparation of the four-day forecast and VIP list, and keep the Space Controller informed of new group bookings.</li> <li >Utilize yield management and up-selling techniques to achieve maximum occupancy and average rate.</li> <li >Handle all special requests appropriately and utilize guest history files for personalized service.</li> <li >Promote hotel restaurants and other services and facilities to guests to maximize customer satisfaction and hotel revenue.</li> <li >Deal with assigned incoming correspondence, faxes, and reservation messages in a timely and accurate manner.</li> </ul> <h3 >Operational Standards and Compliance</h3> <ul > <li >Follow all applicable laws, corporate standards, and guidelines.</li> <li >Maintain high confidentiality in regards to guest privacy.</li> <li >Report all potential and real hazards appropriately and immediately.</li> <li >Fully understand and follow the hotel’s fire, emergency, and bomb procedures to ensure the security and safety of guests and employees.</li> <li >Work in a safe manner that does not harm or injure self or others, adhering to hotel regulations and existing laws.</li> <li >Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct.</li> </ul> <h3 >Qualifications and Experience</h3> Candidates for this role should possess 0-1 years of experience. This position is suitable for individuals looking to develop their careers within the hospitality sector through a structured nationalization program. <h3 >Professional Development and Conduct</h3> <ul > <li >Attend all meetings and training required by the Space Controller.</li> <li >Assist colleagues in performing similar or related jobs after approval of the Space Controller.</li> <li >Ensure guest satisfaction by attending to their requests and inquiries courteously and efficiently.</li> <li >Accept a flexible work schedule necessary for uninterrupted service to hotel guests.</li> <li >Maintain own working area and materials clean, tidy, and in good shape, reporting defective materials and equipment to the Space Controller.</li> <li >Continuously seek to improve knowledge of own job function, including hotel facilities, nearby sights of interest, hotel standards of operation, departmental procedures, accepted methods of payment, and the hotel’s credit policy.</li> </ul>

من ٠ إلى ٠ سنة بيت.كوم

Reservations Agent

On-site - السعودية ٢٣ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.  Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued. This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move. Job Description We are seeking a professional and customer-focused Reservations Agent to join our team in Makkah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through effective sales techniques. <ul><li>Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness</li><li>Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests</li><li>Utilize up-selling techniques to maximize room revenue and promote hotel services</li><li>Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy</li><li>Follow up on guest requests and inquiries within 24 hours of receipt</li><li>Assist with group bookings and manage allotments as directed by management</li><li>Collaborate with other departments to ensure smooth guest experiences from reservation to check-out</li><li>Monitor and update hotel availability to optimize occupancy rates</li><li>Prepare daily reports on reservations, cancellations, and modifications</li><li>Maintain knowledge of local attractions and events to assist guests with inquiries</li><li>Adhere to hotel policies and procedures, ensuring compliance with industry standards</li><li>Participate in regular training sessions to stay updated on new offerings and reservation techniques</li></ul> Qualifications <ul><li>Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent</li><li>Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations</li><li>Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)</li><li>Excellent communication skills in English, both written and verbal</li><li>Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties</li><li>Detail-oriented with a high level of accuracy in data entry and information management</li><li>Ability to multi-task and work efficiently in a fast-paced environment</li><li>Flexible schedule, including availability to work evenings, weekends, and holidays as required</li><li>Knowledge of hospitality industry standards and best practices</li><li>Demonstrated sales skills and ability to up-sell hotel services</li><li>Ability to remain calm and professional under pressure</li><li>Cultural sensitivity and adaptability to work in a diverse environment</li></ul> Additional Information <ul><li>Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.</li><li>Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.</li><li>Continuous learning and investment into your capability.</li></ul>This role requires: <ul><li>Fluency in English</li><li>Saudis only</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

دوام جزئي من ٠ إلى ٠ سنة لينكدإن

Public Relations and Advertising Agent

هجين - السعودية - جدة ٦ أغسطس ٢٠٢٦

تكنولوجيا المعلومات

NTU International is preparing a proposal for the project “Communication outreach and engagement on EU policies in North Africa, the Middle East and the Gulf”. In this context, NTU International is establishing a pool of qualified Non-Key Experts (Senior and Junior) to be mobilised on a short-term, on-demand basis during project implementation (36 months). The overall objective of this assignment is to provide strategic, technical and logistical communication support to DG MENA in the planning, development and implementation of its day-to-day communication activities, with the aim of strengthening the visibility, outreach and impact of the European Union's policies, initiatives and partnerships across the Middle East, North Africa and the Gulf region. Senior Non-Key Expert - Public Relations and Advertising Agent Responsibilities Developing and implementing public relations and media outreach strategies. Planning, negotiating and managing media buying and advertising campaigns across traditional and digital media channels. Building and maintaining relationships with media organisations, journalists and communication partners. Supporting the preparation and dissemination of press materials, media kits and promotional content. Coordinating PR campaigns to maximise the visibility and impact of EU policies, initiatives and events. Monitoring media coverage and campaign performance, and preparing analytical reports and recommendations. Advising on communication opportunities, reputation management and audience engagement strategies. Collaborating with communication teams, creative agencies and external service providers to ensure consistent campaign delivery. Minimum Qualification and Skills Degree (or equivalent) in PR, communication or marketing;Fluent English. Minimum General and Specific Professional Experience5 years' general experience in PR/advertising;3 years' specific experience negotiating media buys and managing PR campaigns;Experience with EU institutions is an asset.

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