وظائف مندوب توزيع

<div dir="rtl"><h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">نبذة عن الدور</h3> <p style="margin:0 0 12px; ************;">تبحث شركة برايت إفيكت جلوبال عن <strong style="font-weight:700;">مصمم جرافيك</strong> للانضمام إلى فريقها في الدمام، المنطقة الشرقية. يهدف هذا الدور بدوام كامل إلى تطوير الأفكار والمفاهيم الإبداعية لتوصيل الرسائل المطلوبة عبر الوسائل المرئية، مع التركيز على تصميم الإنتاج لمجموعة متنوعة من المواد الإعلامية.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">الهدف من الوظيفة</h3> <p style="margin:0 0 12px; ************;">يتولى مصمم الجرافيك مسؤولية وضع المخططات العامة وتصميم الإنتاج للإعلانات والمجلات وتقارير الشركات وغيرها من وسائل الإعلام المنشورة. يشمل ذلك تحويل الأفكار المجردة إلى تصاميم بصرية فعالة تخدم أهداف الاتصال المحددة وتتوافق مع الهوية البصرية المطلوبة للعملاء.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">المهام والمسؤوليات</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">التنسيق مع أصحاب التصميم، سواء كانوا عملاء داخليين أو خارجيين، لفهم الرسالة المستهدفة وتحديد المتطلبات والاتفاق على المنتج النهائي.</li> <li style="margin:0 0 6px;">تطوير مفاهيم تصميم عامة تلبي احتياجات العميل، وصياغة أسلوب بصري يتناسب مع الصورة والوضع المرغوبين.</li> <li style="margin:0 0 6px;">تقديم المشورة الفنية المتعلقة بمفاهيم التصميم، وتقديم التوجيه بشأن المتطلبات الأسلوبية مثل الألوان والصور ونمط النص والمخطط العام لضمان توصيل الرسالة بفعالية.</li> <li style="margin:0 0 6px;">تسليم المنتجات النهائية للعملاء، وجمع الملاحظات، وإجراء التعديلات اللازمة بناءً عليها.</li> <li style="margin:0 0 6px;">إعداد وتوثيق وعرض وحفظ الوثائق والتقارير المتعلقة بالتصاميم في قاعدة البيانات المخصصة، بما يتوافق مع السياسات والإجراءات المعتمدة.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">المؤهلات والخبرات المطلوبة</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">خبرة عملية تتراوح من <strong style="font-weight:700;">0 إلى 1 سنة</strong> في مجال تصميم الجرافيك.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">موقع العمل ونوعه</h3> <p style="margin:0 0 12px; ************;">هذه الوظيفة بدوام كامل ومقرها في مدينة الدمام، بالمنطقة الشرقية. سيعمل شاغل الوظيفة ضمن فريق متخصص في شركة برايت إفيكت جلوبال.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">معلومات إضافية</h3> <p style="margin:0 0 12px; ************;">الراتب لهذه الوظيفة غير معلن وسيتم تحديده بناءً على الخبرة والمؤهلات خلال عملية التوظيف.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the company Tabby builds financial products used by millions of users across the GCC. Alongside core fintech products, we are actively building internal platforms for AI agents and LLM-based automation used across the company. This internship is not educational by default. It is an engineering-adjacent role with real production impact. Context The AI Agents Platform team builds an internal platform that allows teams across Tabby to create, run, evaluate, and iterate on AI agents. These agents automate real human workflows: customer support, operations, fraud checks, data validation, and internal tooling. The platform is young, evolving fast, and already used by multiple teams. The internship is designed for candidates who are comfortable working in ambiguous, experimental environments and can think in systems rather than isolated tasks. What you will do This is not a demo or experimentation-only role. Interns work on real agents, workflows, and internal tools. Build AI agents and automations using internal no-code and low-code tooling Configure agent workflows, tools, and orchestration logic Integrate agents with internal systems via APIs and tools Participate in designing agent architectures and workflows Help test, evaluate, and iterate on agent behavior and quality Work with datasets and evaluation results to improve agent performance Document agent logic, workflows, and best practices Work closely with platform engineers, product managers, and internal users Required Strong logical and systems thinking Ability to break down human workflows into structured steps Understanding of how web services, APIs, and tools interact Experience with no-code or low-code platforms Basic understanding of data formats (JSON), APIs, and webhooks Ability to reason about edge cases, failure modes, and correctness High level of ownership and responsibility Comfort with fast iteration and experimental environments English sufficient for documentation and team communication Strong plus Experience with LLMs, AI agents, or automation Experience building internal tools or automations Experience with Python Education in data science, machine learning field Understanding of prompt design or agent orchestration concepts Familiarity with evaluation, testing, or quality metrics Curiosity about AI system behavior and limitations What we do not expect Expert-level knowledge of LLMs, agent frameworks, or prompt engineering Prior professional AI, automation, or platform engineering experience Mastery of all listed no-code platforms or LLM tooling Deep knowledge of ML internals, model training, or RAG architectures Eligibility Saudi nationals only Self-funded internship by Tabby We welcome both current students and fresh grads We expect a full-time level of engagement throughout the internship. The program is not part-time: interns should be ready to contribute at a full working-day pace. We understand that students may occasionally need flexibility for classes or exams, which can be aligned with the mentor in advance, but overall performance, ownership, and context involvement are expected at a full-time level.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong logical and systems thinking</li><li>Ability to break down human workflows into structured steps</li><li>Understanding of how web services, APIs, and tools interact</li><li>Experience with no-code or low-code platforms</li><li>Basic understanding of data formats (JSON), APIs, and webhooks</li><li>Ability to reason about edge cases, failure modes, and correctness</li><li>High level of ownership and responsibility</li><li>Comfort with fast iteration and experimental environments</li><li>English sufficient for documentation and team communication</li><li><strong>Strong plus</strong>: Experience with LLMs, AI agents, or automation</li><li><strong>Strong plus</strong>: Experience building internal tools or automations</li><li><strong>Strong plus</strong>: Experience with Python</li><li><strong>Strong plus</strong>: Education in data science, machine learning field</li><li><strong>Strong plus</strong>: Understanding of prompt design or agent orchestration concepts</li><li><strong>Strong plus</strong>: Familiarity with evaluation, testing, or quality metrics</li><li><strong>Strong plus</strong>: Curiosity about AI system behavior and limitations</li><li><strong>What we do not expect</strong>: Expert-level knowledge of LLMs, agent frameworks, or prompt engineering</li><li><strong>What we do not expect</strong>: Prior professional AI, automation, or platform engineering experience</li><li><strong>What we do not expect</strong>: Mastery of all listed no-code platforms or LLM tooling</li><li><strong>What we do not expect</strong>: Deep knowledge of ML internals, model training, or RAG architectures</li><li><strong>Eligibility</strong>: Saudi nationals only</li><li>Self-funded internship by Tabby</li><li>We welcome both current students and fresh grads</li><li>We expect a full-time level of engagement throughout the internship. The program is not part-time: interns should be ready to contribute at a full working-day pace. We understand that students may occasionally need flexibility for classes or exams, which can be aligned with the mentor in advance, but overall performance, ownership, and context involvement are expected at a full-time level.</li></ul><p></p></section>

<p>We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks. You'll create challenging tasks and evaluation criteria within realistic simulated environments:</p><p>Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history</p><p>Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent</p><p>Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient</p><p>Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust</p><p>What this is NOT</p><p>Not data labeling</p><p>Not prompt engineering</p><p>Not writing code from scratch - the agent writes most of the code; you guide and evaluate</p><p>What we look for</p><p>5+ years in software development</p><p>Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis</p><p>Experience writing tests (functional, integration)</p><p>English proficiency - B2+</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years in software development</li><li>Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis</li><li>Experience writing tests (functional, integration)</li><li>English proficiency - B2+</li></ul>

<p>We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks. You'll create challenging tasks and evaluation criteria within realistic simulated environments:</p><p>Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history</p><p>Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent</p><p>Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient</p><p>Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust</p><p>What this is NOT</p><ul><li>Not data labeling</li><li>Not prompt engineering</li><li>Not writing code from scratch - the agent writes most of the code; you guide and evaluate</li></ul><p>What we look for</p><ul><li>5+ years in software development</li><li>Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis</li><li>Experience writing tests (functional, integration)</li><li>English proficiency - B2+</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years in software development</li><li>Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis</li><li>Experience writing tests (functional, integration)</li><li>English proficiency - B2+</li></ul>

<p>We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks. You'll create challenging tasks and evaluation criteria within realistic simulated environments:</p><p>Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history</p><p>Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent</p><p>Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient</p><p>Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust</p><p>What this is NOT</p><ul><li>Not data labeling</li><li>Not prompt engineering</li><li>Not writing code from scratch - the agent writes most of the code; you guide and evaluate</li></ul><p>What we look for</p><ul><li>5+ years in software development</li><li>Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis</li><li>Experience writing tests (functional, integration)</li><li>English proficiency - B2+</li></ul><p><br></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years in software development</li><li>Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis</li><li>Experience writing tests (functional, integration)</li><li>English proficiency - B2+</li></ul>

We seek a specialist who masters operating AI local agents to create content and campaigns on Tik Tok and Snapchat — from idea to output. Your value is in the strength of agent direction and tangible results, not manual work.<br>Full mastery of operating AI local agents and of Claude AI, Chat GPT, and AI design & content tools. A record of real, executed projects with tangible, verifiable results. Attach a link to these projects when applying. Any application without proof will be excluded.

<p>We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks. You'll create challenging tasks and evaluation criteria within realistic simulated environments: Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust</p><p>What this is NOT:</p><ul><li>Not data labeling</li><li>Not prompt engineering</li><li>Not writing code from scratch - the agent writes most of the code; you guide and evaluate</li></ul><p>Why this is hard:</p><ul><li>Frontier models are already good at coding. Creating a task that genuinely challenges the best models is non-trivial. You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>8+ years in software development</li><li>Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis</li><li>Experience writing tests (functional, integration)</li><li>English proficiency - B2+</li></ul>

Please submit your CV in English and indicate your level of English proficiency.<br><br>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. What this opportunity involves:<br><br>We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br><br>You'll create challenging tasks and evaluation criteria within realistic simulated environments:<br><br>Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust<br><br>What this is NOT:<br><br>Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate<br><br>What we look for:<br><br>8+ years in software development Core stack: Python (Fast API), Java Script/Type Script (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+<br><br>Why this is hard:<br><br>Frontier models are already good at coding. Creating a task that genuinely challenges the best models is non-trivial. You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution. Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br><br>How It Works<br><br>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Effort estimate<br><br>Tasks for this project are estimated to take 30 hours to complete, depending on complexity. This is an estimate and not a schedule requirement; you choose when and how to work. Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br><br>Compensation:<br><br>Paid per accepted task. Your rate depends on the qualification tier you reach and how efficiently you complete tasks — up to the equivalent of $200/hr. Because payment is per task, a faster pace raises your effective hourly rate.

Please submit your CV in English and indicate your level of English proficiency.<br><br>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. What this opportunity involves:<br><br>We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br><br>You'll create challenging tasks and evaluation criteria within realistic simulated environments:<br><br>Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust<br><br>What this is NOT:<br><br>Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate<br><br>What we look for:<br><br>8+ years in software development Core stack: Python (Fast API), Java Script/Type Script (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+<br><br>Why this is hard:<br><br>Frontier models are already good at coding. Creating a task that genuinely challenges the best models is non-trivial. You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution. Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br><br>How It Works<br><br>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Effort estimate<br><br>Tasks for this project are estimated to take 30 hours to complete, depending on complexity. This is an estimate and not a schedule requirement; you choose when and how to work. Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br><br>Compensation:<br><br>Up to $200/hr equivalent, depending on level and pace. Tasks are estimated at :30 hours each; you set your own schedule.

Please submit your CV in English and indicate your level of English proficiency.<br><br>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. What this opportunity involves:<br><br>We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br><br>You'll create challenging tasks and evaluation criteria within realistic simulated environments:<br><br>Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust<br><br>What this is NOT:<br><br>Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate<br><br>What we look for:<br><br>8+ years in software development Core stack: Python (Fast API), Java Script/Type Script (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+<br><br>Why this is hard:<br><br>Frontier models are already good at coding. Creating a task that genuinely challenges the best models is non-trivial. You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution. Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br><br>How It Works<br><br>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Effort estimate<br><br>Tasks for this project are estimated to take 30 hours to complete, depending on complexity. This is an estimate and not a schedule requirement; you choose when and how to work. Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br><br>Compensation:<br><br>Up to $200/hr equivalent, depending on level and pace. Tasks are estimated at :30 hours each; you set your own schedule.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To manage care reporting, MIS, and all the workforce management tasks, including analyzing agent historical performance; generating and overseeing schedules, and schedule adherence in order to enhance the overall customer experience journey. within the Organizational policies and procedures.</p><p>Key Accountability Areas</p><ul><li>Define the most accurate forecast for different functions and calculate the right sizing per function.</li><li>Coordinate with operations team to implement work schedule, keep track of the changes to forecast, and shift swapping.</li><li>Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at the team and individual agent level</li><li>Perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces.</li><li>Responsible for maintaining accurate employee information in WFM and other databases.</li><li>Monitoring schedule adherence and notifying the operations team when agents are out of adherence.</li><li>Work out various alternatives for identifying staffing needs and sources.</li><li>Responsible for calling data strategy including the scheduling of calling lists to ensure maximum productivity and dataset penetration</li><li>Responsible for day-to-day Dialer management and daily reporting of dialer activity to include all relevant reports e.g., Calling list and campaign</li><li>Monitor the team and agent performance for inbound and outbound systems maintaining maximum productivity</li><li>Liaise with Shift Managers and Agents to maximize company campaigns</li><li>Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner</li><li>Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement</li><li>Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions</li><li>Follow daily operations relating to the job to ensure work continuity</li><li>Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards</li><li>Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2 - 4 Years of relevant experience</li><li>Bachelor Degree in a relevant field is required</li></ul><p></p></section>

<div dir="rtl"><h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">نبذة عن الدور</h3> <p style="margin:0 0 12px; ************;">تعلن شركة زمام القوة للتشغيل والصيانة عن حاجتها لمشرف صيانة للانضمام إلى فريقها في <strong style="font-weight:700;">مكة المكرمة</strong>. هذا الدور بدوام كامل ويتطلب من شاغله الإشراف على جميع جوانب عمليات الصيانة لضمان سير العمل بكفاءة وفعالية.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">المسؤوليات الرئيسية للمشرف</h3> <p style="margin:0 0 12px; ************;">يتولى مشرف الصيانة مسؤولية محورية في تخطيط وتنظيم وإدارة أنشطة الصيانة. يشمل ذلك إعداد خطط وبرامج العمل، ومتابعة تحديد أنواع الصيانة المطلوبة، وتوزيع المهام على فريق العمل، بالإضافة إلى تطوير برامج الصيانة الوقائية لضمان استمرارية الأداء.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">المهام والواجبات</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">متابعة إجراءات تحديد نوع وطبيعة الصيانة المطلوبة وتقدير كمية وتكلفة المواد اللازمة لإتمامها.</li> <li style="margin:0 0 6px;">توزيع المهام والواجبات على أعضاء فريق الصيانة بناءً على إمكاناتهم وقدراتهم، ومتابعة وتقييم أدائهم وإنجازاتهم بشكل دوري.</li> <li style="margin:0 0 6px;">تقييم الاحتياجات التدريبية لفرق الصيانة وتنمية مهاراتهم، أو التوصية بإلحاقهم ببرامج تدريبية متخصصة لتعزيز كفاءتهم.</li> <li style="margin:0 0 6px;">إعداد برامج الصيانة الوقائية ومتابعة إجراءات تنفيذها لضمان استمرارية عمل المعدات والأنظمة.</li> <li style="margin:0 0 6px;">تصنيف وترتيب وتوثيق وحفظ جميع النتائج وتقارير العمل المتعلقة بأنشطة الصيانة.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">المؤهلات والخبرات المطلوبة</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">خبرة عملية تتراوح بين <strong style="font-weight:700;">سنتين إلى خمس سنوات</strong> في مجال الصيانة أو دور إشرافي ذي صلة.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">تفاصيل العمل</h3> <p style="margin:0 0 12px; ************;">هذه الوظيفة بدوام كامل ومقرها في <strong style="font-weight:700;">مكة المكرمة</strong>. سيتم تحديد الراتب بناءً على المؤهلات والخبرة خلال عملية التوظيف.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">التقديم للوظيفة</h3> <p style="margin:0 0 12px; ************;">ندعو المهتمين الذين يستوفون المتطلبات المذكورة أعلاه إلى تقديم طلباتهم للنظر فيها.</p></div>

<div dir="rtl"><h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">نبذة عن الدور</h3> <p style="margin:0 0 12px; ************;">يشغل مشرف الصيانة هذا الدور لدى <strong style="font-weight:700;">مؤسسة جازي للمقاولات</strong> في <strong style="font-weight:700;">مدينة الجبيل</strong>، <strong style="font-weight:700;">المنطقة الشرقية</strong>. تتضمن المسؤوليات الرئيسية تخطيط برامج الصيانة والإشراف على تنفيذها، بالإضافة إلى إدارة فريق العمل وتقييم أدائه. هذه الوظيفة بدوام كامل وتتطلب خبرة عملية تتراوح بين <strong style="font-weight:700;">0-1 سنة</strong>.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">تخطيط وإدارة عمليات الصيانة</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">إعداد خطة وبرنامج العمل الشامل لعمليات الصيانة.</li> <li style="margin:0 0 6px;">متابعة إجراءات تحديد نوع وطبيعة الصيانة المطلوبة.</li> <li style="margin:0 0 6px;">تقدير كمية وتكلفة المواد والموارد اللازمة لأعمال الصيانة.</li> <li style="margin:0 0 6px;">إعداد برامج الصيانة الوقائية ومتابعة إجراءات تنفيذها بفعالية.</li> <li style="margin:0 0 6px;">تصنيف وترتيب وتوثيق وحفظ النتائج وتقارير العمل المتعلقة بالصيانة.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">إدارة وتطوير فريق الصيانة</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">توزيع المهام والواجبات على أعضاء فريق الصيانة بناءً على إمكاناتهم وقدراتهم.</li> <li style="margin:0 0 6px;">متابعة وتقييم أداء فريق الصيانة بشكل دوري وتقييم إنجازاتهم.</li> <li style="margin:0 0 6px;">تقييم الاحتياجات التدريبية لفرق الصيانة وتنمية مهاراتهم.</li> <li style="margin:0 0 6px;">التوصية بإلحاق أعضاء الفريق ببرامج تدريبية متخصصة عند الحاجة.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">المؤهلات والخبرات المطلوبة</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">خبرة عملية تتراوح بين <strong style="font-weight:700;">0-1 سنة</strong> في مجال الصيانة أو ما يعادله.</li> <li style="margin:0 0 6px;">القدرة على إعداد خطط وبرامج عمل الصيانة.</li> <li style="margin:0 0 6px;">مهارات جيدة في إدارة وتوجيه فرق العمل.</li> <li style="margin:0 0 6px;">القدرة على تقييم الأداء وتحديد الاحتياجات التدريبية.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">معلومات إضافية</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">نوع الوظيفة: <strong style="font-weight:700;">دوام كامل</strong>.</li> <li style="margin:0 0 6px;">موقع العمل: <strong style="font-weight:700;">الجبيل، المنطقة الشرقية</strong>.</li> <li style="margin:0 0 6px;">الراتب: <strong style="font-weight:700;">غير معلن</strong>.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">للتقديم</h3> <p style="margin:0 0 12px; ************;">ندعو المهتمين الذين يستوفون المتطلبات المذكورة أعلاه إلى تقديم طلباتهم.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>What You Will Build</b></span></div><div><span >➤ Production AI agents using Microsoft Foundry Agent Service: multi-agent workflows, hosted agents, memory, observability, identity integration, secure endpoints, and deployment</span></div><div><span ><br></span></div><div><span >➤ Knowledge-grounded experiences using Azure AI Search and retrieval-augmented generation, including vectors, keyword-searchable, hybrid, semantic-ranking and enterprise-permissioned retrieval (When do we need vectorization and when we don’t, when to create handovers between agents, when to rely on the model’s context window, when to finetune and when to use RAG)</span></div><div><span ><br></span></div><div><span >➤ Deterministic, source-grounded extraction: pipelines that pull figures and facts straight from documents without hallucinating, attaching citations, provenance and uncertainty flags to every claim so outputs are auditable</span></div><div><span ><br></span></div><div><span >➤ Tool-using agents that execute secure actions through Model Context Protocol (MCP), Azure Logic Apps, Azure Functions, and custom APIs</span></div><div><span ><br></span></div><div><span >➤ Model-optimized applications using Foundry Models and the model router, balancing quality, latency, and cost</span></div><div><span ><br></span></div><div><span >➤ Enterprise-safe systems with prompt shielding, grounded Ness checks, and content-safety enforcement</span></div><div><span ><br></span></div><div><span >➤ Reusable reference agents, connectors, and evaluation templates that ship into our UseCaseLibrary and accelerate delivery across the region</span></div><div><span ><br></span></div><div><span >What You Will Do</span></div><div><span >➤ Translate business opportunities into robust, production-ready agent architectures</span></div><div><span >➤ Build pro-code AI agents using Python (FastAPI, Streamlit, Scraping, Serialization, etc..), .NET React.js with the Microsoft Agent Framework (Knowing Langgraph/Langchain/Semantic Kernel is an edge)</span></div><div><span >➤ Lead the design of multi-agent orchestration and agentic design patterns, including planning, routing, and human-in-the-loop patterns, on the team's most complex builds (understanding distributed systems is a plus)</span></div><div><span >➤ Review architecture and delivery plans from other AI Engineers before build starts, and act as a technical escalation point during delivery</span></div><div><span >➤ Design and maintain the delivery lifecycle for agents already in production — evaluation, telemetry, logging, safety, and CI/CD pipelines — using GitHub Actions and pipeline YAML, with infrastructure-as-code (Bicep or Terraform) a plus</span></div><div><span >➤ Familiarity with networking concepts — VNets, subnets, private endpoints (and private DNS), NSGs, and firewall / allow listing — for deploying AI services securely inside an enterprise tenant.</span></div><div><span >➤ Familiarity with data engineering and pre-processing — parsing, cleaning, normalization, deduplication and schema creation and engineering/validation (for quantitative and qualitative metrics) — so the data feeding agents and retrieval is clean, typed and reliable.</span></div><div><span >➤ Understanding model capabilities, benchmarks and limitations — and how to work around them: training-data knowledge cut-off, prompt-injection, context and harness engineering, retrieval grounding, and fine-tuning.</span></div><div><span >➤ Set and maintain the reference patterns and reusable components other engineers build from</span></div><div><span >➤ Mentor AI Engineers, including colleagues moving into the role through our internal upskilling path</span></div><div><span >➤ Support presales and customer proposals with technical input on feasibility and solution design</span></div><div><span ><br></span></div><div><span >What You Bring</span></div><div><span >➤ Significant hands-on experience building production AI agents or AI-infused applications, not just prototypes</span></div><div><span >➤ Strong software engineering skills in Python or .NET, including modern cloud-integration patterns</span></div><div><span >➤ Hands-on experience with Microsoft Foundry: projects, SDKs, models, the model router, hosted agents, and Foundry tools</span></div><div><span >➤ Demonstrable experience building complete agentic workflows in Foundry Agent Service, including tool invocation and deployment</span></div><div><span >➤ Deep understanding of Azure AI Search and retrieval-augmented generation patterns, including vector, hybrid, and multimodal retrieval</span></div><div><span >➤ Practical experience implementing AI safety features: prompt shields, grounded Ness checks, and sensitive-content filters</span></div><div><span >➤ Experience with Azure Logic Apps, Azure Functions, Model Context Protocol (MCP) tools, and secure enterprise integrations</span></div><div><span >➤ Strong understanding of Microsoft Entra ID and enterprise governance best practice</span></div><div><span >➤ Experence reviewing other engineers' technical work and giving direct, constructive feedback</span></div><div><span >➤ Daily proficiency with GitHub Copilot, including effective use of GitHub Copilot Chat in real development work</span></div><div><span >➤ Comfort with CI/CD pipelines, telemetry, evaluation metrics, and iterative delivery</span></div><div><span >➤ Backend and streaming services: designing and operating asynchronous APIs (FastAPI/ASGI, or ASP.NET) with streaming responses, middleware, and clean configuration and secrets handling</span></div><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>NA</p><p></p></section>

<p>Purpose To manage care reporting, MIS, and all the workforce management tasks, including analyzing agent historical performance; generating and overseeing schedules, and schedule adherence in order to enhance the overall customer experience journey. within the Organizational policies and procedures.</p><p>Key Accountability Areas</p><ul><li>Define the most accurate forecast for different functions and calculate the right sizing per function.</li><li>Coordinate with operations team to implement work schedule, keep track of the changes to forecast, and shift swapping.</li><li>Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at the team and individual agent level</li><li>Perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces.</li><li>Responsible for maintaining accurate employee information in WFM and other databases.</li><li>Monitoring schedule adherence and notifying the operations team when agents are out of adherence.</li><li>Work out various alternatives for identifying staffing needs and sources.</li><li>Responsible for calling data strategy including the scheduling of calling lists to ensure maximum productivity and dataset penetration</li><li>Responsible for day-to-day Dialer management and daily reporting of dialer activity to include all relevant reports e.g., Calling list and campaign</li><li>Monitor the team and agent performance for inbound and outbound systems maintaining maximum productivity</li><li>Liaise with Shift Managers and Agents to maximize company campaigns</li><li>Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner</li><li>Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement</li><li>Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions</li><li>Follow daily operations relating to the job to ensure work continuity</li><li>Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards</li><li>Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li>2 - 4 Years of relevant experience</li><li>Bachelor Degree in a relevant field is required</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.</p><p><br></p><p><b>Reimagine What’s Possible </b></p><p><br></p><p><br></p><p>Provide technical leadership and act as the site electrical engineering consultant for the NEOM Green Hydrogen Plant (GHE), ensuring safe, reliable, and cost-effective delivery of electrical systems through construction, pre-commissioning, commissioning &amp; start-up (CSU) and operation. Drive resolution of complex technical challenges, enable cross-functional alignment for successful plant energization, and strengthen team capability to support predictable, high-quality and timely project execution.</p><p>Nature &amp; Scope</p><ul><li>Provides electrical engineering leadership and site support across Neom Green Hydrogen Plant (GHE) process units, including Air Separation Unit (ASU), Alkaline Water Electrolysis (AWE)/Hydrogen Production, Ammonia plant, Hydrogen &amp; Ammonia storage, utilities (Compressed Dry Air, demineralized water, cooling water), Jetty Area, GHE Buildings Scope and Centralized Diesel Generation plant.</li><li>Operates within a multi-disciplinary, multi-contractor EPC environment, interfacing with Project Management, Construction, Pre-Commissioning, CSU and NGHC Operations teams as well as vendors and OEMs.</li><li>Covers the full electrical scope, including MV/LV distribution, electrical substations, SCADA, large rotating equipment, drive systems, Rectifiers, protection schemes, earthing, lighting and hazardous area design.</li><li>Provides technical oversight of power quality and grid integration, including harmonics filters, STATCOM/dynamic reactive compensation, power factor correction, load shedding and Saudi Grid Code compliance.</li><li>Addresses complex, cross-functional technical challenges requiring strong engineering judgment, timely decision-making, and alignment across stakeholders in a schedule-driven project environment.</li><li>Supports the transition from project execution to operational readiness, ensuring systems are safe, reliable, maintainable, and compliant with applicable standards.</li></ul><p>Key Responsibilities</p><ul><li>Independently lead and supervise site electrical engineering activities to ensure safe, high-quality, and timely execution, while resolving complex and critical issues through structured problem definition, troubleshooting, root cause analysis (RCA), and effective solution implementation.</li><li>Drive site electrical engineering execution through timely response to TQs/RFIs, effective closure of walkdown punch items, and completion of Electrical Operational Readiness Inspections (ORI), while managing Field Change Notices (FCNs) for temporary site modifications and ensuring accurate RLM/as-built records aligned with actual site conditions.</li><li>Drive effective cross-functional coordination with Project Management, Construction, Pre-Commissioning, CSU and Operations teams to support safe and timely execution.</li><li>Coordinate engineering activities with mechanical, piping, civil/structural, process control, process systems, process safety, fire protection, HCIS security, and cybersecurity teams to ensure effective multidisciplinary integration and alignment.</li><li>Manage interfaces with EPC construction contractors, vendors, and OEMs to support troubleshooting across construction through start-up, ensuring high-quality execution and timely project delivery in line with schedule requirements.</li><li>Demonstrates expertise in large rotating equipment and drive systems, including steam turbine generators (STG), standby generators, induction and synchronous motors (e.g., compressors and pumps), MV/LV VSDs/VFDs, and soft starters, with advanced knowledge of drive topologies (CSI/VSI such as LCI and CHB), protection schemes, and resolution of complex starting and operational challenges, including witnessing SAT in accordance with project requirements.</li><li>Lead interface coordination and integration of the GHE plant with Power Generation (solar, wind, BESS) and grid systems (EPMS, 380 kV substations/OHTL, 33 kV STATCOM), ensuring compliance with the Saudi Grid Code and driving grid impact, system stability, harmonics, and power quality studies with robust mitigation strategies.</li><li>Prepare and review as built markups (Red line) for key electrical deliverables, including MV/LV distribution systems, grounding, lighting, hazardous area classification, SLDs, schematics, Relay logic diagrams including inter-tripping &amp; interlock, protection schemes, relay protection settings, system studies (Load Flow, Motor Starting, Short Circuit using ETAP or SKM), load lists, cable sizing, and AC/DC UPS &amp; battery sizing.</li><li>Ensure electrical designs comply with safety principles, Air Products standards, Local Saudi Standards (e.g. HCIS, SBC, Saudi National Grid Code) and international codes (IEC/IEEE/NFPA/IS).</li><li>Participate in 3D model reviews, design reviews, and constructability assessments to ensure maintainability and operability.</li><li>Mentor and develop engineers and designers, promoting technical excellence, standardization, and continuous improvement.</li><li>Promote Our Way of Leading behaviors, fostering collaboration, accountability, and high-performance team culture.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications</p><p>Required:</p><ul><li>Bachelor’s degree in Electrical Engineering.</li><li>15–20 years of electrical engineering experience</li><li>Experienced in leading engineers and designers in project execution environments through design, construction, commissioning &amp; start-up and operation phases.</li><li>Strong expertise in MV/LV systems, grounding, protection coordination, and hazardous area design.</li><li>Knowledge of Local Saudi Standards (HCIS, SBC, Saudi National Grid Code) and international codes (IEC/IEEE/NFPA/IS).</li><li>Strong interpersonal, communication and multi‑discipline collaboration skills.</li></ul><p>Preferred:</p><ul><li>Master’s degree in Electrical Engineering.</li><li>Experience in global EPC/EPCM execution structures.</li><li>Proficiency with electrical analysis tools such as SKM or ETAP.</li><li>Experience with digital engineering and 3D model review tools.</li></ul><p>Licenses / Certifications:</p><ul><li>Chartered Engineer (CEng), Professional Engineer (PE), or equivalent (Preferred).</li></ul><p>Competencies – Supervisor Level (Our Way of Leading)</p><ul><li>Develops Talent: Coaches engineers and supports growth in technical capability.</li><li>Sets Clear Expectations: Communicates priorities and quality standards clearly.</li><li>Builds Trust &amp; Collaboration: Fosters an inclusive, respectful team culture.</li><li>Drives for Results: Ensures reliable, safe, and high‑quality engineering outcomes.</li><li>Decision Quality: Applies strong judgment to complex technical challenges.</li><li>Safety Leadership: Reinforces safe‑by‑design and supports zero‑incident culture.</li></ul><p>Safety &amp; Compliance</p><ul><li>Ensure electrical engineering activities comply with Air Products Safety Principles.</li><li>Embed safe‑to‑maintain, safe‑to‑operate, and safe‑to‑construct philosophies in designs.</li><li>Participate in HAZID, HAZOP, electrical safety reviews, and engineering audits.</li><li>Ensure adherence to regulatory and environmental compliance requirements.</li></ul><p>Work Hours</p><ul><li>The position operates on a rotational schedule of 8 weeks on-site followed by 2 weeks off, subject to NEOM site assignment policy. During on-site periods, employees will work 6 days per week, 10 hours per day (60 hours per week).</li></ul><p>Travel</p><ul><li>0–10% domestic or international travel may be required based on project needs.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for a hands-on and detail-oriented professional who wants to join our team as Security and Loss Prevention (SLP) Specialist. In this key role, you will deliver security as a service to our operational sites across the end-to-end supply chain to protect our people and prevent loss.<br>Key job responsibilities<br>• Support resilience of our business operations by contributing to emergency and crisis planning for sites within your area of responsibility<br>• Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards<br>• Serve as point of contact for and coordinate measures to manage risk with local management and external stakeholders (e.g., law enforcement agencies and industry associations) on all security-related matters<br>• Ensure compliance of your assigned sites with Amazon global security standards<br>A day in the life<br>As an SLP Specialist, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analysing data reports, and conducting interviews. Your findings help to identify vulnerabilities in our processes, for which you contribute to the development of mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems and, jointly with subject matter experts and external suppliers, maintain their functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and subject matter expert in Security and Loss Prevention-related matters. Finally, you deliver loss prevention-related education and awareness programs to other teams and liaise with various stakeholders on policy and procedure across all management levels.<br>About the team<br>Sitting within the Global Security Operations organization, Security and Loss Prevention supports the accomplishment of Amazons business targets and the strengthening of our brand by effectively protecting against relevant threats and by managing security and loss prevention risks that could:<br>• Put our associates and customers under jeopardy<br>• Disrupt the continuity of our business operations<br>• Inflict damage to our assets<br>• Have adverse impact on our brand reputation<br>Working in partnership with our stakeholders, we secure the Amazon supply chain end-to-end and promote security during business conversations. We do this by preventing security and loss prevention-related risks and vulnerabilities as early as possible, intervening in unfolding incidents to minimize any negative impact as well as thoroughly investigating security-related incidents to identify and remove root causes, preventing reoccurrence.<br>- Relevant security- or risk-related education or experience (e.g., security services, asset protection, loss prevention, risk management, inventory management, investigations, supply chain, auditing, compliance, or similar)<br>- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment<br>- Advanced proficiency in written and verbal Arabic<br>- Upper intermediate proficiency in written and verbal English<br>- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.<br>- A relevant degree, degree equivalent, or industry certification<br>- Relevant experience with physical security systems, investigation techniques, and/or management of contract security officers<br>- Relevant experience with retail, warehouse, distribution centre services, delivery service, or supply chain<br>- Relevant experience in working with data<br>- Driver’s license<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Position Summary</p><p>The Workshop Manager is responsible for leading end-to-end workshop operations within the Aftersales function, ensuring service excellence, technical quality, productivity, and profitability across all repair and maintenance activities.</p><p>The role acts as the operational backbone of the service center, driving labour utilisation, efficiency, and revenue performance while ensuring full compliance with OEM standards and dealership KPIs. The Workshop Manager directly impacts customer satisfaction (NPS/CSI), Fix-Right-First-Time (FRFT) performance, warranty governance, and overall aftersales commercial success.</p><p>By leading workshop teams, controlling operational costs, and ensuring high-quality service delivery, the role plays a critical part in maintaining dealership reputation and achieving sustainable business growth.</p><p>Key Responsibilities</p><p>Workshop Operations &amp; Productivity</p><p>• Lead daily workshop operations to achieve labour sales, productivity, efficiency, and utilisation targets aligned with brand KPIs</p><p>• Manage workload distribution, bay allocation, technician capacity, and job progression to maximise throughput and minimise vehicle turnaround time</p><p>• Drive Fix-Right-First-Time (FRFT) performance and reduce repeat repairs and comebacks through strong technical governance</p><p>• Ensure adherence to OEM repair standards, service bulletins, diagnostic procedures, and workshop processes</p><p>• Monitor work-in-progress (WIP) and control ageing Repair Orders to ensure timely completion and revenue realisation</p><p>Financial &amp; Commercial Performance</p><p>• Deliver workshop revenue, labour sales, and gross profit targets across mechanical, electrical, body &amp; paint, and accessory operations</p><p>• Drive revenue growth through Vehicle Health Checks (VHC), menu pricing, and upselling opportunities via Service Advisors</p><p>• Control operational costs including consumables, overtime, sublet expenses, and warranty rework within approved budgets</p><p>• Analyse financial performance and implement corrective actions to improve profitability and cost efficiency</p><p>Customer Experience &amp; Service Quality</p><p>• Champion customer satisfaction (CSI / NPS) by ensuring on-time delivery, quality repairs, and transparent communication</p><p>• Handle escalated customer complaints with full ownership and implement root cause corrective actions</p><p>• Work closely with Service Advisors to ensure accurate diagnosis, realistic promise times, and clear job approvals</p><p>• Ensure consistent service quality and customer experience across all workshop activities</p><p>Team Leadership &amp; Development</p><p>• Lead, coach, and develop a team of Workshop Supervisors, Foremen, Team Leaders, Technicians, and Apprentices</p><p>• Build a high-performance culture focused on productivity, quality, accountability, and continuous improvement</p><p>• Manage technician certification, OEM training compliance, and skills development aligned with evolving vehicle technologies including EV/Hybrid</p><p>• Drive performance management, succession planning, and Saudization development within the workshop workforce</p><p>Warranty, Compliance &amp; HSE</p><p>• Oversee warranty processes to ensure accuracy, documentation integrity, and minimisation of warranty debit notes</p><p>• Ensure full compliance with HSE standards, environmental regulations, and KSA labour and safety requirements</p><p>• Maintain workshop equipment, tools, and Special Service Tools (SSTs) in line with OEM and safety standards</p><p>• Ensure audit readiness for OEM, internal, and regulatory inspections</p><p>Reporting &amp; Performance Management</p><p>• Monitor and report key workshop KPIs including labour hours sold, efficiency, productivity, FRFT, CSI, and gross profit</p><p>• Use DMS data (Kerridge, Autoline, SAP, Incadea, or equivalent) to analyse performance trends and identify improvement opportunities</p><p>• Prepare and present monthly performance reviews to Aftersales leadership and OEM stakeholders</p><p>• Drive continuous improvement initiatives based on data insights and operational performance gaps</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Educational Requirements</p><p>• Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline</p><p>• Advanced OEM certifications or technical leadership training is highly preferred</p><p>Experience Requirements</p><p>• Minimum 8–10 years of experience in automotive aftersales operations within a franchised dealership environment</p><p>• At least 3–5 years of experience in a Workshop Manager or equivalent leadership role</p><p>• Proven track record of managing high-volume workshop operations and achieving financial and operational KPIs</p><p>• Experience managing large technical teams (15+ technicians) within multi-bay workshop facilities</p><p>Technical Skills</p><p>• Strong knowledge of OEM diagnostic systems, repair standards, and workshop processes</p><p>• Proficiency in Dealer Management Systems (DMS) such as Kerridge, Autoline, SAP, Incadea, or equivalent</p><p>• Solid understanding of EV, hybrid systems, ADAS, and modern automotive technologies</p><p>• Strong financial and operational analysis capability using workshop KPIs and reporting tools</p><p>• Working knowledge of warranty systems, audit processes, and compliance standards</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Senior Quality Assurance Manager | Saudi Arabia, Rabigh (KAEC)</strong></p><br><br> <p><strong>The Company:</strong></p><br><br> <p>Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 40,000 employees servicing some 220,000 retail outlets across GCC, Egypt and Jordan and has reported net income of SAR 2.31 Billion on sales of SAR 20.97 Billion in 2024<strong>.”</strong>. For more details, please visit our website –www.almarai.com.</p><br><br> <p>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</p><br><br> <br> <p><strong>About the role:</strong></p><br><br> <p><br>The Senior Quality Assurance Manager will be responsible to drive the Business performance through compliance to the Quality Management System, and to achieve the business and quality objectives by leading divisional quality functions, processes, personnel and resources.</p><br><br> <br> <p><strong>Areas of Responsibility (AOR)</strong></p><br><br> <ul> <li>Develop and maintain the quality standards on site to ensure employee awareness and their contribution to achieving Quality objectives.</li> <li>Develop a health and safety culture within the Quality department to increase awareness and minimize accidents.</li> <li>Manage quality investigation systems to identify root cause(s) &amp; implement effective corrective action to reduce NCN’s<br>Customer/consumer complaints, wastage and final product dumps.</li> <li>Manage all Laboratory functions to ensure reliable results to ensure product integrity and legislative compliances of Poultry product within<br>staff and budgetary limits.</li> <li>Develop and train staff to optimize departmental performance and flexibility.</li> </ul> <p><strong>Requirements:</strong></p><br><br> <ul> <li>Bachelor’s degree in food science or equivalent.</li> <li>5-10 years of experience in Chilled Food Industry.</li> <li>HACCP Certified.</li> <li>ISO 9001/22000/14001/AIBI/FSSC 22000&nbsp;<br></li> </ul> <p>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</p><br><br> <p>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</p><br><br> <br> <br> &nbsp; <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <p> <strong>Purpose</strong> </p> <p>To manage care reporting, MIS, and all the workforce management tasks, including analyzing agent historical<br> performance; generating and overseeing schedules, and schedule adherence in order to enhance the overall<br> customer experience journey. within the Organizational policies and procedures.</p> <p> <strong>KEY ACCOUNTABILITIES AND ACTIVITIES</strong> </p> <p> <strong>Workforce Management</strong> </p> <ul> <li>Define the most accurate forecast for different functions and calculate the right sizing per function.</li> <li>Coordinate with operations team to implement work schedule, keep track of the changes to forecast, and shift swapping.</li> <li>Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at the team and individual agent level</li> <li>Perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces.</li> <li> Responsible for maintaining accurate employee information in WFM and other databases.</li> <li> Monitoring schedule adherence and notifying the operations team when agents are out of adherence.</li> <li>Work out various alternatives for identifying staffing needs and sources.</li> <li> Responsible for calling data strategy including the scheduling of calling lists to ensure maximum productivity and dataset penetration</li> <li>Responsible for day-to-day Dialer management and daily reporting of dialer activity to include all relevant reports e.g., Calling list and campaign</li> <li> Monitor the team and agent performance for inbound and outbound systems maintaining maximum productivity</li> <li> Liaise with Shift Managers and Agents to maximize company campaigns</li> </ul> <p> <strong>Governance and Resilience</strong> </p> <ul> <li>Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner</li> <li>Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement</li> <li>Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions</li> </ul> <p> <strong>Daily Operations</strong> </p> <ul> <li> <strong>Follow daily operations relating to the job to ensure work continuity</strong> </li> <li> <strong>Contribute to preparing timely and accurate reports that concern the line of work to meet the</strong> <strong>requirements, objectives, and standards</strong> </li> <li> <strong>Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous</strong> <strong>and timely manner</strong></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong>QUALIFICATIONS/REQUIREMENTS</strong> </p> <ul> <li> <strong>2 - 4 Years of relevant experience</strong> </li> <li> <strong>Bachelor Degree in a relevant field is required</strong></li></ul></div><p></p></section>