وظائف ميديكال ريب - جدة السعودية

We are seeking a CRM Representative to own the response and follow-up of every incoming customer enquiry. The ideal candidate will be responsible for replying to leads quickly across Whats App, phone and web, qualifying them, issuing quotations, and following up consistently until the customer either books or is closed with a clear reason — while keeping every record in the CRM accurate and up to date.<br>Key Responsibilities:<br>1. Lead Response:First Response: Reply to every incoming enquiry — Whats App, phone call, website form, and pod QR — within the agreed response time during working hours. Coverage: Ensure no enquiry goes unanswered, including during evening hours and weekend shifts. Contact Attempts: Work a defined sequence of contact attempts across call and Whats App, at different times of day, before a lead is marked unreachable.<br>2. Qualification and Quotation:Qualify: Confirm the city, the storage need, the required date, and a valid contact number before moving a lead forward. Capture: Record customer segment (B2B or B2C), pod type required, expected duration, and how the customer found us. Quote: Prepare and send accurate quotations in line with the approved price list and discount matrix.<br>3. Follow-Up and Pipeline Management:Follow-Up Cadence: Chase every open quotation on the agreed schedule — confirmation, call, reminder, and a final decision call — until the customer converts or declines. Pipeline Hygiene: Keep every lead in the correct CRM stage and move it forward or close it; no lead is left open without a next step. Closure: Record a clear, correct reason for every lost or disqualified lead.<br>4. CRM Data Quality and Reporting:Data Entry: Log every call, message, attempt, and quotation in the CRM on the same day. Accuracy: Maintain complete and consistent customer records, including contact details, city, segment, and requirements. Reporting: Provide regular updates on response times, open quotations, conversions, and lost reasons to the Sales Lead. Qualifications:Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.1–3 years of experience in customer service, inside sales, call centre, or CRM-based lead handling. Native Arabic with fluent English. Strong communication and negotiation skills. Desired Skills:Experience with CRM software (e.g., Odoo). Experience handling high volumes of Whats App Business conversations. Highly organised and disciplined in follow-up — persistent without being pushy. Detail-oriented with a focus on accurate record-keeping and customer experience. Background in storage, moving, logistics, real estate, or facilities is an advantage. Work Environment:Fast-paced office environment with a focus on teamwork and responsiveness. Shift-based coverage across the working week, including evening and weekend hours. Opportunities for professional development and career growth.

About NOMONOMO helps foreign entrepreneurs and investors establish and grow their businesses in Saudi Arabia. Our services include company formation, investment licensing, entrepreneurial licensing, premium residency support, and post-establishment business services.<br>The Role We are looking for an Arabic-speaking Sales Representative to join our growing sales team. You will handle qualified inbound leads primarily through Whats App, phone calls and our CRM. Your responsibility is to understand each customer’s situation, identify the appropriate service, follow up consistently and move qualified opportunities toward meetings, proposals and successful closure.<br>This is a consultative sales role—not simply customer support. You must be comfortable discussing high-value professional services, building trust and asking for the sale.<br>Key Responsibilities Respond quickly and professionally to inbound leads from advertising campaigns. Communicate with customers through Whats App, phone calls and the NOMO CRM. Understand the customer’s background, business activity, objectives, budget and timeline. Qualify leads and identify the most suitable NOMO service. Explain company-establishment options clearly without making unsupported legal or financial promises. Schedule consultations and meetings with qualified prospects. Prepare and send approved proposals and follow up until a decision is reached. Maintain organized and persistent follow-up with interested customers. Update every lead’s owner, qualification, stage, next action and notes in the CRM. Record meetings, proposals, payments and Won/Lost outcomes accurately. Document the reason when an opportunity is lost. Coordinate with management and the operations team during customer handover. Meet individual targets for response time, qualified meetings, proposals and closed revenue.<br>Required Qualifications Excellent spoken and written Arabic and English. Professional and persuasive communication style suitable for Arab and GCC customers. At least 2 years of experience in sales, telesales, business development or high-value customer service. Proven ability to qualify leads, manage objections and close deals. Strong Whats App and telephone communication skills. Highly organized and disciplined with follow-ups. Comfortable using CRM systems and keeping customer records updated. Able to manage multiple active conversations without losing track of customers. Honest, reliable and careful when discussing regulatory or business-establishment matters. Good command of English is preferred. Existing eligibility to work in Saudi Arabia is preferred.<br>Preferred Experience Experience in one or more of the following is an advantage:Company formation or business setup Investment and professional services Immigration, residency or government-related services Consulting, banking, insurance or real estate Selling services to entrepreneurs and foreign investors Managing inbound leads generated through Meta or Google campaigns<br>Success in This Role Means New leads receive fast responses. Every lead has a clear status, owner and next action. Follow-ups happen on time. Qualified customers book consultations. Proposals are followed up professionally. Opportunities are closed or marked Lost with a clear reason. Customer and revenue information remains accurate in the CRM.

About Nestlé Waters & Premium Beverage<br><br>Nestlé Waters & Premium Beverages is a standalone, globally managed business within the Nestlé Group.<br><br>The company serves consumers in more than 100 markets with a portfolio of more than 35 brands, including S. Pellegrino, Perrier, Acqua Panna, Sanpellegrino Italian Sparkling Drinks, Maison Perrier, Buxton, Essentia, Levissima, La Vie and Nestlé Pure Life. Building on its heritage and expertise in waters, Nestlé Waters & Premium Beverages is focused on growth in premium and better‑for‑you beverages, creating value for consumers, customers and stakeholders.<br><br>Water stewardship is central to the business. Nestlé Waters & Premium Beverages is the only beverage company with all bottling sites certified to the Alliance for Water Stewardship (AWS) Standard. Additionally, the company has implemented around 70 water regeneration projects globally, as part of its ambition to protect and restore more water than it uses, working with local stakeholders and experts to identify shared water challenges and support solutions that build resilience and benefit communities and nature.<br><br>Position Snapshot<br><br>Position Title: Sales Representative - Modern Trade Location: Jeddah, Saudi Arabia Department: Sales Reports To: Sales Section Head - MTEmployment Type: Full-Time<br><br>Position Summary<br><br>This role focuses on achieving the sales targets in Modern Trade (MT) accounts by ensuring excellent execution of availability, visibility, pricing and promotions, While building strong customer relationships.<br><br>Tasks And Responsibilities<br><br>Ensure full product availability, including new product launches (NPL), across all assigned Modern Trade accounts. Prevent out-of-stock situations through effective replenishment and order management. Achieve assigned sales targets in volume, value, and distribution. Execute in-store activities, promotions, planograms, and visibility executions as per commercial guidelines. Collect and manage purchase orders and follow up to ensure timely and accurate uploaded at SAP system. Monitor and report competitor activities, including pricing, promotions, and product launches. Maintain an accurate and updated customer database and sales documentation. Prepare and submit regular performance reports (sales vs. targets, KPIs, market feedback). Identify business growth opportunities within assigned Modern Trade accounts. Drive on-time payment collection following approved credit terms. Ensure all sales activities comply with company policies, standards, and trade agreements. Uphold the company’s commitment to quality, safety, and ethical business practices during all field operations.<br><br>Requirements:<br><br>Bachelor’s degree in business administration, Marketing, or related field.+1 years of experience in in FMCG sales, preferably in Modern Trade. Excellent communication and relationship-building skills. Ability to analyze data and provide market insights. Valid driver’s license and willingness to travel within assigned region.<br><br>What We Offer At Nestlé<br><br>When you join Nestlé Waters, you become part of a team committed to excellence, integrity, and customer trust.<br><br>We value performance, collaboration, and continuous improvement empowering our people to deliver results that make a difference.<br><br>We Offer<br><br>Exciting opportunities to develop your career your way A culture of respect, with diversity, equity and inclusion at its core A dynamic international environment empowering you to learn, develop and grow The opportunity to represent globally trusted brands with local impact.<br><br>At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.<br><br>Be a force for good. Join Nestlé and visit us on www.nestle.com.

JOB PURPOSE:<br>The Field Sales Representative operates as the frontliner for the Sales operations team in terms of ensuring timely sales orders, target achievements and fulfilling the operational fundamentals at store level. The FSR’s role is critical to drive sales and business consistency across all the key stores of the customers (retailers)<br>DUTIES AND RESPONSIBILITIES:<br>1) Sales & Customer Management• Action and achieve the monthly sales targets reflected by customer and city across the defined range• Ensure the timely regular orders by customer are initiated as per the process to avoid delays in invoicing and supply• Coordinate and closely follow up on the promo order quantities to ensure that the promotions are invoiced/ executed as per the weekly plans• Drive and execute the weekly store visit journey plan to coordinate customer needs and follow progress at store level• Align on the minimum/maximum ordering bracket by SKU to ensure sufficient stock are allocated to each store to avoid out of stocks• Work closely and drive business relationships with the category and store managers to drive a stronger operational alignment on the brands<br>2) Execution & Trade Activity Follow Up• Ensure the business fundamentals (availability, visibility, pricing & promotions) are implemented across the visited stores as per the principles• Align with the store category managers on all upcoming activities to confirm full coordination between head office and store level to avoid any gaps that would lead to missed opportunities• Drive and ensure the timely implementation of the weekly promotions (both on flyer and instore) while reporting to management any issues to action urgently• Collaborate on daily basis with the merchandising team about store progress and gaps to be fixed to ensure 100% implementation of the trade execution guidelines (especially on availability, home shelf placement & off shelf displays)• Accountable to align with the agency field team in periods of Activations to ensure the store is well prepared to drive the needed ROI during & post activity<br>3) Trade and Competition Reporting• Report new customer store openings with their details to include them withing the customer data base and weekly coverage for sales & store visits• Report any store closures to ensure that they are removed from the database and respective journey plan visits/coverage• Share primary feedback on implemented promotions across the key stores to assess the implemented plans and recommend action(s) at outlet level to enhance performance• Report key initiatives implemented by competition in terms of special discounts, thematic displays, new launches, etc.. for internal assessment and reflection of the Customer Marketing and Sales teams• Consolidate and share feedback related to customers in terms of planned events, launches, expansions, etc..for consideration during planning process<br><br>EDUCATION & EXPERIENCE REQUIREMENTS:<br>Professional Background: A minimum of 3 years of sales experience in a similar role Proven experience in achieving Sales targets and driving regional growth in Key Accounts Exposure to instore promotions and trade activities (regular & seasonal)<br>Mindset Highly curious and willing to learn in an entrepreneurial scope Passionate and has the drive to growth individually and with a team Ownership mindset; proactive in identifying problems and solving them Ability to simplify complexity and communicate clearly<br>Functional Competencies Customer centricity - acts with customers in mind; establishes and maintains effective relationships with key stakeholders and gains their trust and respect Team player though managing expectations and driving alignments towards set objectives Negotiation skills – proven ability to secure and execute customer plans at store level (with category & store managers)

We are seeking a high-energy, driven Business Development Representative (BDR) to join our growing EMEA team. This role is ideal for a proactive hunter — someone who excels at both cold and warm outreach, creative prospecting, and engaging B2B high-tech decision-makers. You’ll play a key role in generating qualified pipeline by executing multi-channel outbound strategies and collaborating closely with the Middle East & Africa (MEA) Marketing and Sales teams.<br>What You will Do: Own inbound and outbound prospecting efforts through cold and warm calling, emailing, social outreach, and account-based strategies. Generate high-quality opportunities (SLQs) and schedule qualified meetings for your Client Executives Conduct detailed and meaningful discovery conversations with prospects to uncover prospect pain points and align our client’s vision to business needs through MEDDIC (B2B qualification methodology) Research target accounts to personalize outreach and identify high-tech key decision-makers and influencers. Maintain accurate activity tracking and data management in CRM systems (e.g., Salesforce) and sales engagement tools (e.g. Salesloft, ORUM). Collaborate weekly with the MEA and Global Marketing Teams to refine messaging, campaigns, and follow-up strategies. Participate in weekly local marketing interlock meetings to review campaign results, discuss trends, and provide actionable insights and feedback that help optimize marketing strategies and improve overall performance. Maintain regular touchpoints with local Sales teams to understand the outcome of generated opportunities and drive continuous quality improvements. Work consistently toward monthly outreach, meeting and pipeline goals while helping the wider team succeed.<br>The Attitude That Will Make You Successful: A pro-active, hands-on mindset A genuine team attitude. You communicate openly, share ideas, ask for help when needed, and readily support others. A strong desire to learn and to succeed, combined with the discipline to stay consistent and follow through on commitments. Resilience and optimism. You handle setbacks constructively, learn quickly, and keep moving forward. Curiosity and coachability. You welcome feedback, challenge yourself, and actively develop your skills. Ownership and independence. You can manage priorities confidently while remaining closely connected to the team.<br>What You Bring: 1–3 years of experience in outbound business development, sales development, or a similar role Proven success in prospecting and breaking into net new accounts using creative, multi-channel outreach. Competitive goal-oriented mindset and pro-active attitude with a strong desire to succeed. Excellent written and verbal communication skills. Adaptable and comfortable navigating ambiguity in a fast-paced, evolving high tech sales environment. Experience with CRM and sales engagement tools such as e.g. Salesforce, Salesloft, Drift and Zoom Info,Self-starter with strong time management, organizational, and prioritization skills. A solid interest in technology and the ability to understand prospect priorities in the B2B technology market Applicants must have business level English and fluent or native Arabic. Any other language is a plus.<br>Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.<br>At Harte Hanks, we believe in creating a workplace where everyone has an equal chance to succeed, no matter their race, colour, religion, age, gender, nationality, disability, sexual orientation, gender identity and expression, veteran status, or any other protected characteristics. We embrace diversity and inclusivity, and we encourage you to showcase your individual strengths and experiences. Let's unleash your skills and expertise and make a positive impact together.<br>We appreciate the interest of all applicants; however, only candidates who meet the required qualifications and experience will be contacted for further consideration.

Position Summary<br><br>The Medical Delegate is the frontline ambassador of Infant & Follow-on Nutrition with Healthcare Professionals (HCPs) in Riyadh. The role is responsible for building and sustaining trusted, science-based relationships with paediatricians, nutritionists and clinic/hospital staff, driving ethical and compliant recommendation of HCPs, and executing the territory call plan to deliver share growth and coverage frequency targets when BF is not practised— while strictly upholding the WHO Code and Nestlé's marketing policies.<br><br>A DAY IN THE LIFE …<br><br> Execute the agreed HCP call cycle and segmentation plan across the assigned Riyadh territory, meeting call-rate, and frequency targets. Deliver accurate, compliant scientific detailing on nutritional science and product range to paediatricians and Healthcare staff. Build and maintain long-term, trust-based relationships with key HCPs and clinic/hospital gatekeepers. Identify and develop new HCP relationships and untapped accounts to expand our solutions presence in the territory. Close the loop on every HCP interaction — scientific requests, follow-up questions, — within agreed timelines. Log all calls, HCP data, and market intelligence in the CRM system accurately and on timely manner. Monitor competitor activity, HCP sentiment, and local market dynamics, and escalate insights to the MFM. Support and represent our products at approved scientific meetings, hospital events, and nurses'/HCP education activities. Strictly comply with the WHO Code, Nestlé policy, and all local regulatory requirements in every HCPs interaction. Manage territory journey planning within policy. Participate in joint field visits with the MFM and act on coaching feedback to improve call quality.<br><br>What Will Make You Successful…<br><br> Bachelor's degree, preferably in Pharmacy, Medicine, Nursing, Nutrition, or a related life-science field. Prior experience in pharmaceutical, FMCG-health, or medical/nutrition field promotion is preferred. Fluent Arabic and good English (spoken and written) for HCP and internal reporting communication. Valid Saudi driving license (Own Car) and willingness to travel daily within the Riyadh territory and Riyadh remotes.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Service Representative to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Support Representative (Remote) to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

We are looking for a Telesales Representative to join our sales team. The successful candidate will be responsible for contacting potential customers by phone, presenting products or services, closing sales, and meeting established sales targets.<br>

Sales Representative<br>Requirements:• Previous experience in sales, preferably in the medical or beauty sector.• High communication, persuasion, and customer service skills.• Ability to achieve sales targets.• Tact, professionalism, and professional appearance.• Seriousness, commitment, and team spirit.<br>

<p>&nbsp;</p><p>Wanted: Sales Representative</p><p>Mamooliati Delicious Company announces its need for a Saudi sales representative to join the team.</p><p>&nbsp;</p><p>Requirements:</p><p>&nbsp;</p><p>* Saudi nationality</p><p>* Sales experience preferred</p><p>* Excellent communication and persuasion skills</p><p>* Commitment and seriousness in work</p><p>* Ability to build relationships with clients</p><p>&nbsp;</p><p>&nbsp;Work location: [to be determined]</p><p>Salary and commissions: [to be determined]</p><p>&nbsp;</p>

<p>Required Sales Representative for Perfumes: - Experience in perfume sales for factories B2B - Experience in bringing clients for perfume manufacturing - An existing client base with sales of perfumes, air fresheners, and textiles</p>

Join the DERMAX team. Sales Representative Wanted. DERMAX company announces a job opportunity for a Sales Representative position to work in Riyadh. Requirements: ✔ Experience in construction materials, silicone, or adhesives. ✔ Good knowledge of the project market in Saudi Arabia. ✔ Excellent communication and negotiation skills. ✔ Proficiency in Arabic; English is an added advantage. ✔ Ability to achieve sales targets and develop business. Benefits: • Rewarding salary. • Competitive commissions and incentives. • Opportunities for professional development and career growth. • Professional and stable work environment.