وظائف مطور قواعد بيانات

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies. As part of Acwa, we bring deep technical knowledge, strong operational systems and a culture built on performance and accountability. Our work covers everything from commissioning and asset management to preventive and corrective maintenance, technical support and continuous performance improvement. We know that reliability and cost discipline aren’t just technical goals, they determine whether people have light at night, water in their homes and industry can operate without interruption. By maximising asset availability, enhancing resilience and upholding the highest safety and quality standards, Acwa Operations contributes directly to Acwa’s mission to deliver sustainable, affordable energy and water solutions that advance people’s lives and strengthen communities worldwide.<br>Qassim 1 Independent Power Project with a capacity of 1,800 MW is a Combined Cycle Gas Turbine IPP that is developed by ACWA Power in Al-Qassim region of Saudi Arabia. ACWA Power and the Saudi Power Procurement Company (SPPC) have signed a 25-year Power Purchase Agreement (PPA) for the Development, Financing, Build, Own and Operate of a 1,800 MW Combined Cycle Gas Turbine plant. Saudi Power Procurement Company acting as the sole off-taker for this project. In addition to ACWA Power, the shareholders include the Saudi Electricity Company (SEC), which holds a 40% share, and Haji Abdullah Alireza & Co. LTD (HAACO), which holds a 20% share.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE:Maintenance Manager being Head of maintenance organization structure is responsible for the efficient and reliable maintenance of the plant ensuring all safety regulation, maintenance procedures and company polices are followed.<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Maintenance-departmental strategy in line with the Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the Maintenance department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon. Maintenance Planning:Lead and manage the planning of preventive, corrective and condition-based maintenance plans / work schedules (including annual and long-term maintenance plans) for all types of maintenance (Electrical, Mechanical and I&C) across the facilities in the plant ensuring that maintenance jobs are carried out timely, efficiently and cost effective with adherence to HSE standards. Lead the effective cascading of the maintenance strategy into work instructions and SOPs for each equipment and process in all areas of mechanical, electrical, instrumental, controls and systems and ensure their implementation by employees and contract staff, to ensure safe and timely maintenance of equipment. Maintenance Management:Lead the effective implementation of approved plans in liaison with the discipline engineers and operations team across all the assets and equipment within set timelines and budget to facilitate uninterrupted operations. Oversee the equipment risk assessment process in order to facilitate proactive identification of anomalies and ensure optimum risk mitigation in accordance with best practices. Manage the timely response to all emergency breakdowns and provide prompt corrective action to ensure plant availability, thereby minimizing downtime and possibility of liquidity damages. Oversee the maintenance documentation process in SAP ensuring it is completed correctly including filling in the log, outlining the fault, method of repair and the time, labour and materials used to support timely availability of information. Review the daily maintenance / condition monitoring reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as recent changes or modifications on existing work plant or schedule. Lead the Maintenance management meetings so that the entire team is clear on the standards required and the maintenance programs that are underway. In the Project Phase: Coordinate with the EPC representatives on site to understand the critical equipment installation etc., and undertake the Commissioning Monitoring, Acceptance Test Campaign and “As-build” documentation activities, to ensure required transfer of knowledge. Outage Management:Together with the Planning Engineer, lead the effective forecasting of manpower and material requirements to ensure timely availability of resources and spares for effective execution of maintenance plans. Lead the planning and execution of the annual outage maintenance of critical equipment, as per the recommendation of the OEM, and provide technical guidance and support to ensure the EHS, scope, cost, and timeline objectives are met. Technical Guidance:Act as a technical expert to ensure that all modifications to the maintenance procedures and work instructions are correctly designed and implemented as per the recommendations of the OEMs in order to best optimize maintenance operations according to the availability of equipment and workforce. Lead the development of a condition based preventive maintenance culture on day-to-day basis by conducting troubleshooting and root cause analyses, finding solutions to reduce reactive maintenance. Manage and provide short- and long-term technical solutions to engineering problems that may arise in relation to maintenance services in order to proactively resolve such problems on a sustainable basis and ensure uninterrupted delivery of services. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimise the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment is worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Continuous Improvement:Identify opportunities of improvement and contribute to Maintenance department change initiatives, programmes and projects taking into account best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: A Bachelor degree holder in Mechanical / Electrical Engineering.20 years of experience in a similar environment with few years in a managerial position preferably within the Power / Water generation sector. Experience developing / implementing preventive and predictive maintenance processes is highly desirable.<br>REQUIRED SKILLS AND KNOWLEDGE:In-depth knowledge of downtime analysis and knowledge of problem-solving tools In-depth Knowledge of maintenance management methods, of predictive inspection tools and of CMMS (Computer Maintenance Management System, good knowledge of SAP Template desirable) Detailed understanding of preventative/predictive maintenance theory Strong mentoring, coaching and people management skills In-depth knowledge of the operations in water desalination and power generation plants and of ACWA NOMAC operations Strong planning, organizing, and integration skills Team work and effective collaboration skills Good understanding of PPPs, contractual obligations etc.

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>Qassim 1 Independent Power Project with a capacity of 1,800 MW is a Combined Cycle Gas Turbine IPP that is developed by ACWA Power in Al-Qassim region of Saudi Arabia. ACWA Power and the Saudi Power Procurement Company (SPPC) have signed a 25-year Power Purchase Agreement (PPA) for the Development, Financing, Build, Own and Operate of a 1,800 MW Combined Cycle Gas Turbine plant. Saudi Power Procurement Company acting as the sole off-taker for this project. In addition to ACWA Power, the shareholders include the Saudi Electricity Company (SEC), which holds a 40% share, and Haji Abdullah Alireza & Co. LTD (HAACO), which holds a 20% share.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE: Ensure effective management and control of plant operating functions/all chemical plant operation & maintenance and laboratory activities in accordance with established and contractual requirements, schedules, quality cost and time objectives<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Operations-departmental strategy in line with the overall Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager / Country Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the operation department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon. Participate actively in the monthly budget variance analysis and discussions to ensure the gaps are reviewed and analysed and appropriate and timely actions are taken to reduce the gaps. Operations Planning:Cascade of the Plant’s operational strategy to develop production plans and lead the effective monthly and daily scheduling of plant shift operations in line with the approved strategies and business demands to ensure the production targets are met. Operations Management:Lead and effectively manage all aspects of power generation and / or water production within ACWA operational plant to ensure efficient operations, whilst maintaining a critical focus on safety and quality. Work with all related parties to troubleshoot and resolve escalated/critical operational issues to facilitate timely achievement of production objectives whilst ensuring minimal liquidity damages. Review the daily operations reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as on recent changes or modifications on existing work plan or schedule. Lead the Operational management meetings so that the entire team is clear on the production standards required and the operations programs that are underway. Review the long-term equipment and operating performance characteristics and provide technical recommendations to improve the reliability of the equipment and overall efficiency of the operations processes. Ensure all safety protective device tests on critical equipment are carried out successfully on regular basis, to ensure protective continuity testing in Compliance with International Safety Standards. Maintenance and Outage Support:Together with Maintenance department, plan and facilitate the implementation of planned preventative and corrective maintenance programmes, ensuring timely repair of critical equipment so as to minimize downtime and forced outages. Work with the Maintenance team, for the safe execution of the planned outages for the major operating facilities/equipment on site and provide support during the shutdown and re-starting of equipment, as needed, to ensure the EHS, scope, cost, and timeline objectives are met. Plant Chemistry and Laboratory Management:Oversee and monitor the setting of production parameters and adjust production conditions during operation to ensure quality and efficiency. Oversee the laboratory activities and ensure the testing is in accordance with regulatory requirements, procedures, schedules, budgeted costs and quality standards. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimize the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment are worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Monitor and ensure that ERT teams are readily available and evaluate their performance at regular intervals especially during the drills, to ensure they are complying with the HSSE practices and procedures. Inventory and Services Management:Oversee the performance of all contracts and contractor arrangements that impact plant operations to ensure quality and cost-effective service delivery. Lead the effective inventory management of operations related consumables, chemicals, and equipment and ensure raising of requisitions and purchase orders for the timely replenishment of stock to fulfil plant operational requirements. Integrated Management System Implementation:Implement IMS objectives and programs in the department and provide assistance during the IMS audits to effectively implement corrective actions and update relevant Operation’s policies and procedures, based on the recommendations. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Continuous Improvement:Identify opportunities of improvement and contribute to Operational change initiatives, programmes and projects considering best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation.<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with Senior Management, Maintenance Manager and Maintenance team, Procurement Officer, HSSE Officer, P&C team, Finance Team and Storekeeper, etc. External:Needs to build a rapport with PC, off taker and relevant contractors, OEMs, etc.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: Bachelor’s Degree in Engineering. Minimum 12-15 years of experience in progressively complex production plants with strong experience in the power and water desalination sector.<br>REQUIRED SKILLS AND KNOWLEDGE:Strong leadership skills and excellent planning and organizational ability Strong experience and know-how of conceptual and analytical thinking Strong knowledge of the operations in water desalination and power generation plants and of ACWA operations Excellent communication, influencing and motivating skills Mentoring, coaching and people management skills Strong planning, organizing, and integration skills Teamwork and effective collaboration skills Ability to manage emergency situations Thorough understanding of PPP, contractual obligations etc.

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>Qassim 1 Independent Power Project with a capacity of 1,800 MW is a Combined Cycle Gas Turbine IPP that is developed by ACWA Power in Al-Qassim region of Saudi Arabia. ACWA Power and the Saudi Power Procurement Company (SPPC) have signed a 25-year Power Purchase Agreement (PPA) for the Development, Financing, Build, Own and Operate of a 1,800 MW Combined Cycle Gas Turbine plant. Saudi Power Procurement Company acting as the sole off-taker for this project. In addition to ACWA Power, the shareholders include the Saudi Electricity Company (SEC), which holds a 40% share, and Haji Abdullah Alireza & Co. LTD (HAACO), which holds a 20% share.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE: Ensure effective management and control of plant operating functions/all chemical plant operation & maintenance and laboratory activities in accordance with established and contractual requirements, schedules, quality cost and time objectives<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Operations-departmental strategy in line with the overall Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager / Country Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the operation department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon. Participate actively in the monthly budget variance analysis and discussions to ensure the gaps are reviewed and analysed and appropriate and timely actions are taken to reduce the gaps. Operations Planning:Cascade of the Plant’s operational strategy to develop production plans and lead the effective monthly and daily scheduling of plant shift operations in line with the approved strategies and business demands to ensure the production targets are met. Operations Management:Lead and effectively manage all aspects of power generation and / or water production within ACWA operational plant to ensure efficient operations, whilst maintaining a critical focus on safety and quality. Work with all related parties to troubleshoot and resolve escalated/critical operational issues to facilitate timely achievement of production objectives whilst ensuring minimal liquidity damages. Review the daily operations reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as on recent changes or modifications on existing work plan or schedule. Lead the Operational management meetings so that the entire team is clear on the production standards required and the operations programs that are underway. Review the long-term equipment and operating performance characteristics and provide technical recommendations to improve the reliability of the equipment and overall efficiency of the operations processes. Ensure all safety protective device tests on critical equipment are carried out successfully on regular basis, to ensure protective continuity testing in Compliance with International Safety Standards. Maintenance and Outage Support:Together with Maintenance department, plan and facilitate the implementation of planned preventative and corrective maintenance programmes, ensuring timely repair of critical equipment so as to minimize downtime and forced outages. Work with the Maintenance team, for the safe execution of the planned outages for the major operating facilities/equipment on site and provide support during the shutdown and re-starting of equipment, as needed, to ensure the EHS, scope, cost, and timeline objectives are met. Plant Chemistry and Laboratory Management:Oversee and monitor the setting of production parameters and adjust production conditions during operation to ensure quality and efficiency. Oversee the laboratory activities and ensure the testing is in accordance with regulatory requirements, procedures, schedules, budgeted costs and quality standards. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimize the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment are worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Monitor and ensure that ERT teams are readily available and evaluate their performance at regular intervals especially during the drills, to ensure they are complying with the HSSE practices and procedures. Inventory and Services Management:Oversee the performance of all contracts and contractor arrangements that impact plant operations to ensure quality and cost-effective service delivery. Lead the effective inventory management of operations related consumables, chemicals, and equipment and ensure raising of requisitions and purchase orders for the timely replenishment of stock to fulfil plant operational requirements. Integrated Management System Implementation:Implement IMS objectives and programs in the department and provide assistance during the IMS audits to effectively implement corrective actions and update relevant Operation’s policies and procedures, based on the recommendations. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Continuous Improvement:Identify opportunities of improvement and contribute to Operational change initiatives, programmes and projects considering best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation.<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with Senior Management, Maintenance Manager and Maintenance team, Procurement Officer, HSSE Officer, P&C team, Finance Team and Storekeeper, etc. External:Needs to build a rapport with PC, off taker and relevant contractors, OEMs, etc.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: Bachelor’s Degree in Engineering. Minimum 12-15 years of experience in progressively complex production plants with strong experience in the power and water desalination sector.<br>REQUIRED SKILLS AND KNOWLEDGE:Strong leadership skills and excellent planning and organizational ability Strong experience and know-how of conceptual and analytical thinking Strong knowledge of the operations in water desalination and power generation plants and of ACWA operations Excellent communication, influencing and motivating skills Mentoring, coaching and people management skills Strong planning, organizing, and integration skills Teamwork and effective collaboration skills Ability to manage emergency situations Thorough understanding of PPP, contractual obligations etc.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Service Representative to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Support Representative (Remote) to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Remote Customer Support Agent to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

Requisition ID: 297357<br><br> Relocation Authorized: International - Single Telework Type: Full-Time Office/Project Work Location: Riyadh<br><br>Extraordinary Teams Building Inspiring Projects<br><br>Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.<br><br>Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.<br><br>Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.<br><br>Project Overview<br><br>Expo 2030 Riyadh is a global platform where countries, organizations, and individuals will come together to collaborate. Under the theme “Foresight for Tomorrow,” the Expo promotes sustainable development, innovation, and transformative thinking. The event will be held from October 2030 to March 2031 and is expected to welcome over 40 million visits.<br><br>The 6 km² Masterplan outlines a comprehensive framework for participation and infrastructure at the Expo. The exhibition space, totaling 491,100 m² GFA, can accommodate up to 197 participating countries and 29 international organizations. Working collaboratively with our customer, Expo 2030 Riyadh Company (ERC), Bechtel will manage the infrastructure program which comprises early works, utilities, and publicly accessible spaces like streets and parks. Our scope on the six-square-kilometer site will transition into a mixed-use legacy development to serve the community after the six-month event is over. The project’s master plan leverages international sustainability standards for urban afforestation, treated water, and energy sources.<br><br>Job Summary<br><br>The Senior Project Manager, reporting to the Delivery Director, supports the overall leadership and supervision of the Construction Delivery Team across the assigned portfolio. The role provides continuity by deputizing for the Delivery Director and Package Managers as required during periods of absence, meetings, or peak workload.<br><br>The Senior Project Manager also supports the Senior Leadership Team in delivering the agreed execution strategy and serves as a key point of contact for the Client, maintaining strong stakeholder engagement.<br><br>In this capacity, the Senior Project Manager is responsible for overseeing and supporting the delivery of the program through to completion. This includes planning, directing, and coordinating team activities, as well as monitoring performance to ensure alignment with project objectives.<br><br>The role drives the consistent implementation of Safety and Quality programs across the portfolio, promoting standardization and excellence in delivery. Working closely with the ESH Director and Quality Manager, the Deputy Delivery Director ensures full integration of safety, quality, and operational requirements, while maintaining strategic alignment with the Client to achieve successful program outcomes.<br><br>Major Responsibilities<br><br>Provide support to the Delivery team that has the responsibility for delivering design, procuring contractors and overseeing construction and compliance of contractors, ensuring works are carried out as per the drawings, specifications and standards, as per schedule and ensures compliance to ES&H plans, quality standards and local/national regulatory safety codes. Resolve issues escalated from the team that are non-standard and requires the benefit of extensive experience in the industry and innovative approaches Oversee performance of the general contractors, project status, schedule, cost control, change management systems. Supports the team to ensure that continuous work fronts are available through review of look ahead schedules, commodity charts, resource charts, engineering deliverables, material delivery schedules and any other service requirements including contractor submittals. Provide support as required with stakeholders to ensure required permits and licenses are in place prior to the start of the specific work at site. Verifies compliance with Permit and License requirements and stipulations. Work within a multi-functional team who will be managing project performance and progress Maintains an effective relationship with client, stakeholders and other functional departments and coordinates all jobsite contractual activities. Monitor site activities and ensure compliance with all safety, quality and environmental requirements. Managing the team and provide support in the management of Contractors and third parties to ensure the delivery of the works to meet the schedule and handover to the successor activities to meet the overall program objectives. Ensure that the plans and procedures are in place for all engineering, procurement, construction activities and ensures their compliance including strict adherence to local and national regulatory codes, ES&H and quality requirements.<br><br>Education And Experience Requirements<br><br>A recognized bachelor’s or master’s degree (or equivalent) in civil, mechanical or electrical engineering.<br><br>Required Knowledge And Skills<br><br>Minimum 25 years of experience on large Infrastructure Projects, hands-on experience of construction activities, 10 years working in role as a Project Manager and 5 years in a Senior Leadership position. Experience of leading large infrastructure projects from a Contractor or a Project Management consultant perspective. Thorough knowledge of all phases of project activities including contracting strategy, budget approvals, procurement execution planning, contractor mobilization, jobsite setup, contractor performance management, testing, commissioning and public realm works from inception to handover. Knowledge of industry/regulatory codes & standards and practices governing projects. Knowledge of ES&H requirements especially associated with large infrastructure construction, building works, public realm works, testing, commissioning and handover. Experience in KSA / Middle east / GCC is preferred. Must have good oral and written communication skills in English, Arabic speaking is advantageous.<br><br>Total Rewards/Benefits<br><br>For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards<br><br>Diverse Teams Build The Extraordinary<br><br>As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.<br><br>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.<br><br>Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>The Qurrayah IPP Expansion is a significant project by ACWA Power in Saudi Arabia, aimed at enhancing energy security and efficiency. The project includes a 3,010 MW Combined Cycle Gas Turbine plant, developed in partnership with the Saudi Electricity Company (SEC) and Haji Abdullah Alireza & Co. Ltd. It is part of Saudi Arabia's Vision 2030 initiative, focusing on improving electricity generation efficiency and reducing reliance on liquid fuels.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE: To lead the operation department of the plant and manage all operations and laboratory related activities in accordance with contractual requirements and defined quality, quantity, cost & HSE standards, to ensure effective achievement of production targets, whilst ensuring operational efficiency.<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Operations-departmental strategy in line with the overall Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager / Country Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the operation department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon. Participate actively in the monthly budget variance analysis and discussions to ensure the gaps are reviewed and analysed and appropriate and timely actions are taken to reduce the gaps. Operations Planning:Cascade of the Plant’s operational strategy to develop production plans and lead the effective monthly and daily scheduling of plant shift operations in line with the approved strategies and business demands to ensure the production targets are met. Operations Management:Lead and effectively manage all aspects of power generation and / or water production within ACWA operational plant to ensure efficient operations, whilst maintaining a critical focus on safety and quality. Work with all related parties to troubleshoot and resolve escalated/critical operational issues to facilitate timely achievement of production objectives whilst ensuring minimal liquidity damages. Review the daily operations reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as on recent changes or modifications on existing work plan or schedule. Lead the Operational management meetings so that the entire team is clear on the production standards required and the operations programs that are underway. Review the long-term equipment and operating performance characteristics and provide technical recommendations to improve the reliability of the equipment and overall efficiency of the operations processes. Ensure all safety protective device tests on critical equipment are carried out successfully on regular basis, to ensure protective continuity testing in Compliance with International Safety Standards. Maintenance and Outage Support:Together with Maintenance department, plan and facilitate the implementation of planned preventative and corrective maintenance programmes, ensuring timely repair of critical equipment so as to minimize downtime and forced outages. Work with the Maintenance team, for the safe execution of the planned outages for the major operating facilities/equipment on site and provide support during the shutdown and re-starting of equipment, as needed, to ensure the EHS, scope, cost, and timeline objectives are met. Plant Chemistry and Laboratory Management:Oversee and monitor the setting of production parameters and adjust production conditions during operation to ensure quality and efficiency. Oversee the laboratory activities and ensure the testing is in accordance with regulatory requirements, procedures, schedules, budgeted costs and quality standards. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimize the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment are worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Monitor and ensure that ERT teams are readily available and evaluate their performance at regular intervals especially during the drills, to ensure they are complying with the HSSE practices and procedures. Inventory and Services Management:Oversee the performance of all contracts and contractor arrangements that impact plant operations to ensure quality and cost-effective service delivery. Lead the effective inventory management of operations related consumables, chemicals, and equipment and ensure raising of requisitions and purchase orders for the timely replenishment of stock to fulfil plant operational requirements. Integrated Management System Implementation:Implement IMS objectives and programs in the department and provide assistance during the IMS audits to effectively implement corrective actions and update relevant Operation’s policies and procedures, based on the recommendations. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Continuous Improvement:Identify opportunities of improvement and contribute to Operational change initiatives, programmes and projects considering best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation.<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with Senior Management, Maintenance Manager and Maintenance team, Procurement Officer, HSSE Officer, P&C team, Finance Team and Storekeeper, etc. External:Needs to build a rapport with PC, off taker and relevant contractors, OEMs, etc.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: Bachelor’s Degree in Engineering. Minimum 12-15 years of experience in progressively complex production plants with strong experience in the power and water desalination sector.<br>REQUIRED SKILLS AND KNOWLEDGE:Strong leadership skills and excellent planning and organizational ability Strong experience and know-how of conceptual and analytical thinking Strong knowledge of the operations in water desalination and power generation plants and of ACWA operations Excellent communication, influencing and motivating skills Mentoring, coaching and people management skills Strong planning, organizing, and integration skills Teamwork and effective collaboration skills Ability to manage emergency situations Thorough understanding of PPP, contractual obligations etc.

About Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.<br>Role Overview:We are seeking Arabic-speaking photographers and annotators to create evaluation materials using cropped, occluded, or degraded images of authentic real-world places, products, and media. These images should require multimodal agents to conduct multi-step web research using tools such as Google Search, Google Lens, or reverse image search before accurately generating or restoring missing content.<br>Annotators will source real, verifiably licensed photographs, obscure key identifying details, and prepare a complete deliverable package—including prompts, grading rubrics, and solution notes—for each instance.<br>Job responsibilities:Source authentic, high-quality photographs of real-world places, products, and media relevant to the assigned locale. Verify that each image is copyright-free, publicly available, explicitly licensed, or original, and document its license type and provenance. Conduct multi-step research using Google Search, Google Lens, reverse image search, and other reliable sources to identify and verify image subjects. Create cropped, occluded, masked, or degraded image versions that conceal key identifying details while preserving realistic visual clues. Develop clear, time-bound prompts in English without revealing the target identity or answer. Prepare concise, objective, one-sentence grading criteria for each evaluation instance. Write solution notes documenting the ground-truth identity, research process, supporting evidence, and expected outcome.<br>Key Qualifications:Language: Native or highly fluent in Arabic, with strong working proficiency in English. All prompts, rubrics, and solution notes must be written in English. Local cultural knowledge: Strong familiarity with regionally significant but non-touristy landmarks, universities, municipal buildings, and domestic film and media within the assigned locale. This is a critical requirement. Research skills: Comfortable conducting iterative, multi-step investigative research using Google Search, Google Lens, and reverse image search to verify a ground-truth subject from partial visual clues. Image sourcing and copyright literacy: Able to source and verify copyright-free or explicitly licensed imagery from platforms such as Wikimedia Commons, Smithsonian Open Access, Creative Commons, and public-domain collections, or use original photography. Candidates must be able to document the license type and image provenance. Basic image-editing skills: Able to crop, mask, or otherwise obscure source images—or create annotated crop and mask overlays—while preserving realistic, non-hallucinated secondary visual clues. Attention to detail: Able to write concise, objective, one-sentence rubric criteria and appropriately time-bound prompts without revealing the target identity in generative or text-based prompts. Tool proficiency: Comfortable working with shared Google Drive folders, file-naming conventions, and structured deliverable submissions.<br>Education and Experience:Bachelor’s degree or equivalent practical experience in any field. Experience in AI evaluation, data annotation, content review, quality assurance, or a related analytical role is preferred but not required.<br>Offer Details:Required commitment: At least 4 hours per day, minimum 20 hours per week, with 4 hours of overlap with Pacific Time. Engagement type: Contractor Engagement length: Up to 16 weeks<br>Evaluation Process:Shortlisted candidates will receive a Job Interest Form. Final selected candidates will be contacted with next steps, including consent and onboarding requirements.<br>Consent and Compliance:Candidates must be willing to grant the necessary app-integration permissions required for the project and complete all standard consent forms and non-disclosure agreements.

Role Overview A Business Aircraft Aviation Accountant is responsible for managing and overseeing all financial activities related to the operation of owned and/or chartered business aircraft (private jets). This role requires specialized expertise in aviation accounting, operational finance, charter activities, maintenance cost control, crew expenses, and high‑value asset management. The position ensures compliance with aviation‑specific financial regulations and supports cost efficiency for private aircraft operations.<br><br>General Responsibilities1. Operational Cost Management Track, review, and control monthly operational expenses related to owned aircraft, including but not limited to:Crew salaries, expenses and allowances Fuel Maintenance Insurance Catering Ground services Tickets and hotels expenses and costs. Process vendor and service supplier invoices and ensure timely payments.2. Invoice Verification & Reconciliation Verify and reconcile invoices against flight operations, requirements, and supporting receipts. Ensure accuracy of records and proper allocation of expenses.3. Flight Payback & Internal Invoicing Prepare and issue internal flight payback invoices upon trip completion. Submit invoices for internal approval, monitor postings, and follow up with accounts.4. Cash Float Reconciliation Perform monthly or ad‑hoc reconciliation and adjustment of:Aircraft cash floats Driver cash floats5. Budgeting & Forecasting Develop and monitor operating budgets for:Aircraft operations Maintenance programs Upgrades and modifications Prepare financial forecasts based on utilization and operational demand.6. Aircraft Acquisition & Ownership Accounting Maintain financial records for aircraft purchase, leasing, and ownership. Manage accounting for:Depreciation Lease terms Financing payments and interest7. Audit Preparation Support internal and external audits related to aircraft operations and ownership. Ensure accuracy, compliance, and completeness of financial records.8. Cost Control & Optimization Identify opportunities to reduce and optimize operational and ownership costs while maintaining safety and compliance standards.9. Financial Reporting Prepare regular financial reports providing insight into:Operating cost efficiency Aircraft utilization Expense trends10. Financial Statements Prepare annual financial statements, including:Income Statement Balance Sheet Cash Flow Statement Budget and Forecast Reports<br><br>Education Bachelor’s degree in accounting, Finance, or related field Professional certifications in aviation accounting or aviation finance are considered a strong advantage<br><br>Experience3–7 years of accounting experience, preferably within:Business aviation Private jet operations Commercial airline operations Proven experience managing financial aspects of:Aircraft operations Charter activities Aircraft acquisition and leasing Maintenance and overhaul costs Strong familiarity with aviation operations and maintenance environments. Knowledge of civil aviation authorities, aviation terminology, regulations, technologies, and abbreviations. Comprehensive understanding of aviation accounting practices, including:Fuel management and calculations Aircraft logbooks Maintenance and MRO costs Flight and ground operations Airport and navigation fees Overflight permits and permissions Crew‑related expenses Strong knowledge of MSP programs, including:Engine programs APU programs Other aircraft maintenance programs Solid experience reviewing aviation financial and commercial contracts, including:Charter agreements Aircraft management agreements Aircraft purchase agreements Maintenance and service contracts Crew contracts<br><br>Key Skills1. Financial Expertise Strong command of accounting principles related to business aircraft operational expenses and ownership costs.2. Attention to Detail Ability to manage high‑value assets and ensure accuracy and regulatory compliance.3. Analytical Skills Strong capabilities in budgeting, forecasting, and financial analysis for complex aviation operations.4. Regulatory & Tax Knowledge In‑depth understanding of aviation‑related tax regulations, including:Depreciation Use and VAT taxes Tax planning and deductions5. Software Proficiency Experience with financial and ERP systems, including:Oracle Financial portals Microsoft Office (Excel, Word, Power Point)6. Communication Skills Ability to clearly communicate financial data and insights to:Aircraft owners Senior executives Operational and maintenance teams7. Problem‑Solving Ability to address financial challenges related to:Unexpected operational costs Regulatory or contract changes<br><br>Other Requirements Strong understanding of:Business aircraft operations Chartering models Aircraft management and fractional ownership Knowledge of aviation tax structures and financial complexities of high‑value aircraft operations. Excellent organizational skills and the ability to perform in a fast‑paced, high‑pressure environment.

Job description:<br><br> Job Purpose Supports the configuration, implementation, and maintenance of Service Now SPM solutions, translating business requirements into effective technical solutions while providing ongoing support, troubleshooting, and continuous improvement. Key Accountability Areas SPM Configuration & Administration: Support the configuration and administration of Service Now SPM modules. Configure applications, forms, workflows, business rules, and other SPM platform components. Assist with maintaining SPM configurations in line with approved requirements and standards. Integration Support: Support integration activities between Service Now SPM and other enterprise systems. Assist with REST and SOAP APIs and Integration Hub configurations for data exchange. Troubleshoot integration issues and support data synchronization activities. Requirement Gathering & Functional Analysis: Participate in requirement gathering sessions and stakeholder workshops. Document business and technical requirements related to SPM processes. Assist in analyzing requirements and translating them into Service Now SPM solutions. Application Configuration & Scripting: Configure workflows, business rules, notifications, and automation within SPM. Develop and maintain basic scripts using Java Script and Service Now scripting capabilities. Assist with implementing approved customizations and enhancements. Testing, Deployment & Change Management: Assist in preparing and executing test scenarios for SPM implementations and enhancements. Support deployment and change management activities. Participate in UAT and help ensure solutions meet defined business and functional requirements. Troubleshooting & Issue Resolution: Troubleshoot technical and functional issues related to SPM applications, dashboards, workflows, and integrations. Analyze reported issues and support root-cause identification and resolution. Provide ongoing technical support for SPM users and processes. Documentation & Compliance: Maintain documentation for SPM configurations, customizations, integrations, and processes. Follow established security, access control, and data governance standards. Support compliance with Service Now platform and organizational policies. Continuous Improvement: Stay informed about Service Now SPM features, enhancements, and relevant best practices. Identify opportunities to improve SPM processes, configurations, and user experience. Support the implementation of approved improvements and enhancements. Role Accountability HR Proficiency: Ability to obtain updated soft & technical skills related to the job. Delivery: Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report formatted by detailing the deviation and execution of planned tasks. Problem-Solving: Solve any related problems arise and escalate any complex operational issues. Quality: Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. Business Process Improvement: Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible. Compliance: Comply to related policy & procedures and work instructions. Health, Safety, and Environment: Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services. Academic Qualification Bachelor Degree in Computer Science or Any relevant field Work Experience 4 to 6 Years Technical / Functional Competencies Demand Management Portfolio Management Applications Knowledge Data Analysis <br><br>Profile description:<br><br>Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions. The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals. alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar. For more information about alfanar, please visit alfanar.com

Req ID: 529103<br><br>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.<br><br>Could you be the full-time onsite CAD/BIM Coordinator for Track & 3rd Rail in Riyadh, Saudi Arabia we’re looking for?<br><br>Your future role<br><br>Take on a new challenge and apply your engineering and project management expertise in a new cutting-edge field. You’ll work alongside innovative, dedicated, and collaborative teammates.<br><br>You'll play a pivotal role in shaping the future of transportation by ensuring the seamless integration of design and engineering processes for rack & 3rd Rail systems. Day-to-day, you’ll work closely with teams across the business (including Sig,Coms, civil and MEP partners/contractors), lead integration design and build meetings, and manage the coordination of multidisciplinary design and modeling efforts to achieve project goals.<br><br>You’ll specifically take care of managing the Common Data Environment (CDE) for the project and delivering BIM processes and methodologies, but also oversee the coordination of civil and electrical interfaces with other rail systems.<br><br>We’ll look to you for:<br><br>Managing the Bundle team for design integration Using the CDE (Common Data Environment) to apply codification and processes Authoring and reviewing integration requirements Delivering project BIM processes, methodologies, and guidance for collaborative production and data delivery Directing project modeling tactics and BIM outputs through all project stages Coordinating sub-systems design, clash detection, and volume clearance checking Leading integration design and build meetings Reviewing submitted models for interferences and quality of details Managing configuration of designs received from Civil Works and ensuring necessary modifications Supporting Construction & Delivery Managers in reviewing Civil Works delivery in alignment with integrated design <br><br>All About You<br><br>We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:<br><br>At least 5 years of experience in engineering/technical functions on projects Knowledge of civil and electrical design, especially with rack & 3rd Rail installation and interfaces with Civil Works In-depth working knowledge of Civil 3D ,Auto CAD, Revit, Navisworks, and Project Wise Experience with Infra products for rack & 3rd Rail installations in various market segments (Tram, Metro, Mainline) Experience in integration for railway projects Strong communication and interpersonal skills (teamwork and leadership) Coordination and process excellence skills Ability to modify models or CADs as required Fluency in English <br><br>Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:<br><br>Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signaling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilize our dynamic and collaborative working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership or technical expertise roles Benefit from a fair and dynamic reward package that recognizes your performance and potential <br><br>You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!<br><br>Important to note<br><br>As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.<br><br>Job Type: Experienced

About Money DoMoney Do is an innovative investment platform and fintech company transforming how individuals invest in Saudi Arabia. By leveraging advanced technology, Money Do simplifies investment processes through secure, efficient, and transparent solutions aligned with Capital Market Authority (CMA) requirements. As Money Do continues to develop its business and operations, the Human Resources function plays a critical role in supporting the organization’s growth, employee experience, workforce management, and compliance with applicable employment regulations and internal policies. Position Overview HR Intern Money Do is seeking a motivated and detail-oriented HR Intern to join the Human Resources team in Riyadh. This internship provides an opportunity to gain practical, hands-on experience across various areas of Human Resources within a fast-paced fintech environment. The HR Intern will support the HR team with day-to-day activities, employee administration, recruitment, attendance and leave management, HR documentation, and other HR-related tasks while gaining exposure to the full employee lifecycle. Key Responsibilities1. Recruitment & Talent Acquisition· Assist with posting job vacancies across relevant recruitment platforms.· Support the HR team in sourcing and screening candidates.· Review CVs and maintain candidate records.· Coordinate interviews and communicate with candidates regarding interview schedules.· Assist in maintaining recruitment trackers and reports.2. Employee Administration· Maintain and update employee records and HR databases.· Assist with preparing HR letters, forms, and employee documentation.· Support onboarding and offboarding processes.· Ensure employee files and HR records are properly organized and maintained.· Assist with general HR administrative tasks as required.3. Attendance, Leave & Employee Records· Support the monitoring and recording of employee attendance and leave.· Assist with maintaining accurate attendance and leave records.· Follow up on missing attendance records and required documentation.· Support the HR team in preparing attendance and leave reports.4. HR Operations & Compliance· Assist with the implementation of HR policies and procedures.· Support the HR team in ensuring compliance with applicable Saudi labor regulations and company policies.· Assist in maintaining HR-related documentation and records.· Support HR audits, reports, and administrative requirements when needed.5. Employee Support· Assist employees with basic HR-related inquiries and requests.· Coordinate with employees regarding required HR documents and information.· Support employee engagement and internal HR initiatives.· Maintain confidentiality when handling employee information and HR records.6. HR Reporting & Projects· Assist in preparing HR reports, trackers, and presentations.· Support HR projects and initiatives as assigned.· Assist with data entry, analysis, and maintaining accurate HR information.· Perform other HR-related duties and responsibilities as assigned by the HR team. Qualifications & Requirements Education· Bachelor’s degree or diploma in Human Resources, Business Administration, Management, or a related field.· Recent graduate or university student seeking practical HR experience. Experience· Previous internship, training, or volunteer experience in Human Resources is an advantage but not mandatory.· Basic understanding of HR functions and employee lifecycle processes. Skills and Competencies· Strong communication and interpersonal skills.· Good organizational and time-management skills.· Strong attention to detail and accuracy.· Good command of Microsoft Office, particularly Excel and Word.· Ability to handle confidential information professionally.· Willingness to learn and take initiative.· Ability to work effectively in a fast-paced and collaborative environment.· Good command of English and Arabic. Engagement Model• Employment Type: Internship / Training• Location: Riyadh, Saudi Arabia• Work Arrangement: On-site Compensation & Benefits• Practical, hands-on experience across different HR functions.• Exposure to HR operations within a fintech and regulated environment.• Opportunity to work closely with an experienced HR team.• Professional development and learning opportunities.• Medical insurance and benefits, where applicable, in line with Money Do policies.

Job Title: Regional GTM & Marketing Manager – Middle East Location: Saudi Arabia (Riyadh preferred)<br>About us We are a leading provider of enterprise-grade AI and big data infrastructure software. We build the foundational software that powers AI-driven digital transformation across industries including finance, government, energy, transportation, and manufacturing. Our product portfolio covers the full data lifecycle—from integration, storage, and governance to modeling, analytics, and circulation.<br>Headquartered in Shanghai, we have regional headquarters in Singapore, Beijing, Nanjing, and Guangzhou, with subsidiaries in Singapore, Canada, Hong Kong, and Malaysia. We are now expanding aggressively into the Middle East—a strategic priority market. Our go-to-market strategy in the region relies on local channels and partnerships to drive adoption.<br>The Role<br>You will be responsible for translating our complex AI and big data platform products into locally relevant value propositions, building go-to-market strategies, driving channel marketing, and enabling our sales teams to win. You will work closely with headquarters in Shanghai, regional leadership in Singapore, and local partners in the region.<br>This is a high-impact, high-autonomy role. You will have the freedom to define the playbook, build the local marketing engine, and directly influence revenue growth.<br>Key Responsibilities<br>1. Go-to-Market Strategy & Execution<br>Develop and execute the Middle East GTM strategy for the company's AI infrastructure and big data platform products, aligning with the company's global product roadmap.<br>Define market entry priorities, target verticals (finance, government, energy, telecom), and customer segmentation for the region.<br>Own the 4P strategy (Product, Price, Place, Promotion) for the Middle East market.<br>2. Channel & Partner Marketing<br>Design and execute marketing programs that enable local channel partners, system integrators, and distributors to sell the company's solutions effectively.<br>Develop partner enablement materials, co-marketing campaigns, and joint GTM initiatives with regional partners.<br>Build and manage a partner marketing ecosystem that drives pipeline and revenue.<br>3. Localization & Content Development<br>Localize product messaging, value propositions, and marketing collateral for the Middle East audience—adapting for cultural relevance and market-specific pain points.<br>Create case studies, whitepapers, solution briefs, and presentations that resonate with regional enterprise buyers (CIOs, CTOs, CDOs).<br>Translate complex technical capabilities into clear business value for non-technical decision-makers.<br>4. Sales Enablement<br>Equip the regional sales team with the tools, content, and training needed to win deals.<br>Develop competitive positioning and battle cards for the Middle East market.<br>Support key deals with executive presentations, proposal development, and customer engagement.<br>5. Market Intelligence & Insights<br>Conduct market research to understand the competitive landscape, regulatory environment, and customer needs in the Middle East.<br>Provide regular market intelligence and actionable insights to product and leadership teams in headquarters.<br>Track and report on marketing performance, pipeline contribution, and ROI.<br>6. Brand & Event Management<br>Build the company's brand presence in the Middle East through targeted events, webinars, industry conferences, and thought leadership.<br>Represent the company at regional industry events and engage with key stakeholders.<br>Requirements<br>Must-Haves<br>5+ years of B2B technology marketing or GTM experience, preferably in enterprise software, cloud, AI, big data, or infrastructure technology.<br>Proven experience in the Middle East market, with deep understanding of the business culture, customer buying behavior, and go-to-market dynamics in the region (Saudi Arabia and UAE preferred).<br>Fluency in English and Arabic (both written and spoken).<br>Strong understanding of B2B channel / partner-led go-to-market models – experience working with system integrators, distributors, or technology partners in the region.<br>Demonstrated ability to translate complex technical products into compelling value propositions for enterprise buyers.<br>Hands-on, builder mentality – you are comfortable rolling up your sleeves and executing, not just delegating.<br>Excellent cross-functional collaboration skills – you can work effectively with product, sales, and leadership teams across time zones and cultures.

About the Company<br>Red Sea International Company, a Saudi Public Joint Stock Company comprises the businesses of Red Sea Housing Services (RSHS), the Industrial Housing Division, Red Sea Affordable Housing (RSAH), the affordable housing arm, and Red Sea Building Materials (RSBM), the Building Materials Division. Since the establishment of our first subsidiary 4 decades ago, Our innovative building techniques and business spread is reflected through the diversified product portfolio and successful imprint across industry sectors. Whilst establishing our footprint in over 65 countries worldwide, we have actively embedded our presence and reputation as the leader in off-site modular construction.<br>About the Role<br>As an Internal Audit Officer, you will be responsible for evaluating, monitoring, and enhancing the internal control environment, risk management frameworks, and operational processes across the company. You will coordinate with various operational, financial, and technical departments to ensure compliance with organizational policies, regulatory frameworks, and statutory standards. Your role includes assisting senior management with developing risk-based audit plans, preparing financial and operational audit estimates, managing audit field engagements, reviewing contract compliance and submittals, inspecting project and factory sites for procedural and safety compliance, and maintaining strict audit schedules and reporting quality across all company activities.<br>Responsibilities<br>Understanding internal audit standards, corporate policies, and regulatory frameworks to develop engagement time schedules and audit budgets. Monitoring, tracking, and reporting the progress of internal audit reviews, control testing, and corrective action plans. Understanding and ensuring full compliance with all statutory, regulatory, and corporate contract requirements. Developing technical solutions, audit strategies, and risk mitigation plans in corporate governance, financial control, and operational management. Researching and issuing internal audit reports, developing executive presentations, and proposing automated audit software solutions. Ensuring complete accuracy and accountability in coding, editing, and writing audit findings, formal reports, official letters, and management memos. Maintaining detailed audit files, testing records, working papers, and documentation using applicable software systems and procedures. Assisting with training internal staff and business units on internal control compliance and internal audit software tools. Assisting with annual audit budgeting, resource allocation, and engagement scheduling. Reviewing procurement processes for goods and services, including evaluations of vendor, consultant, and subcontractor selections. Communicating continuously with department heads, site supervisors, factory leads, and executive management. Analyzing technical financial data, operational workflows, and project records to provide precise risk and cost-impact estimates. Ensuring all audit assignments and special reviews are completed on time and strictly within approved audit budgets. Drafting audit programs, control matrices, and process flowcharts using specialized audit software programs. Making estimations for audit engagement timescales, resource hours, and potential financial impact costs. Deciding on the most appropriate internal audit methodologies, sampling techniques, and control testing strategies for each assignment stage. Overseeing and auditing accounts payable, accounts receivable, payroll, and general ledger operations. Attending and scheduling audit entrance/exit meetings with department managers, external auditors, consultants, and executive leadership. Attending accounting and audit conferences to broaden professional knowledge, maintain professional credentials, and network. Maintaining audit software licenses, digital tools, and audit hardware inventories. Performing other related duties and ad-hoc investigations as required and assigned.<br>Qualifications<br>3 -6 years of direct experience in internal audit, external audit, corporate governance, or risk management. Professional Membership: Active membership in the Saudi Organization for Chartered and Professional Accountants (SOCPA) is required (e.g., SOCPA Fellow/Associate Member, or SOCPA Technician/Affiliate Certification). Education: Bachelor’s degree in accounting, Finance, Business Administration, or an equivalent discipline. Certifications: Additional certifications such as CIA (Certified Internal Auditor) or CISA (Certified Information Systems Auditor) are a plus. Software Proficiency: Strong proficiency with audit management software, ERP systems (e.g., Microsoft Dynamics 365, SAP, or Oracle), and specialized data analytics tools. Office & Reporting Tools: Advanced expertise in Microsoft Excel, Power Point, and Word with demonstrated experience in developing audit dashboards, analytical spreadsheets, and formal reports.

Position - HR Workforce Specialist Duration - December 2026 until February 2026Location - Khobar/Dammam, Saudi Arabia<br>Job Summary We are seeking a highly analytical and commercially focused Senior HR Workforce Planning Specialist to support large-scale international sporting events and tournaments. The role is responsible for developing scalable workforce plans, optimizing workforce structures, managing stakeholder expectations, and ensuring cost-effective staffing solutions aligned with operational delivery requirements. The ideal candidate will have strong experience in workforce forecasting, budgeting, workforce analytics, and large-scale event staffing, with the ability to balance operational readiness with commercial efficiency in a fast-paced, dynamic environment. This role requires a strong event workforce mindset, where temporary workforce deployment, agility, and cost optimization are critical to success.<br>Key Responsibilities Workforce Planning & Forecasting Translate business and operational requirements into scalable workforce plans aligned with event timelines, milestones, and venue readiness. Develop workforce forecasts based on event size, attendance expectations, functional requirements, and operational complexity. Build structured manpower plans covering all operational areas including venue operations, hospitality, security coordination, accreditation, logistics, and guest services. Continuously adjust workforce plans based on changing operational needs and real-time event dynamics.<br>Stakeholder Management Partner closely with functional heads to understand workforce requirements and challenge inputs where necessary to ensure commercial and operational alignment. Provide data-driven workforce recommendations that balance service quality, cost efficiency, and operational feasibility. Influence senior stakeholders on workforce decisions through structured analysis and evidence-based insights. Manage competing workforce demands across multiple departments and venues.<br>Workforce Analytics & Reporting Develop and maintain workforce dashboards tracking hiring progress, headcount, deployment readiness, and workforce utilization. Utilize advanced Excel skills (XLOOKUP, VLOOKUP, Pivot Tables, formulas, dashboards) to analyze workforce data and support decision-making. Monitor workforce KPIs including hiring velocity, vacancy rates, deployment readiness, and cost per resource. Provide regular reporting and insights to leadership teams on workforce status and risks.<br>Budget & Commercial Management Understand and manage workforce budgets in alignment with project and event financial constraints. Track workforce-related costs including salaries, accommodation, transportation, air tickets, per diems, allowances, medical insurance, and statutory contributions (e.g., GOSI). Identify opportunities to optimize workforce costs without compromising operational effectiveness. Support financial planning and workforce cost forecasting for tournaments and large-scale events.<br>Workforce Optimization & Structure Design Assess workforce structures and recommend optimal staffing models based on operational requirements. Ensure the right mix of Senior Managers, Managers, Specialists, Supervisors, and Coordinators is deployed based on need rather than hierarchy. Drive efficient workforce allocation across venues and functional areas. Support workforce mobilization strategies to maximize utilisation and minimise idle capacity.<br>Cost Optimization Strategy Identify and implement workforce cost-saving initiatives through:Optimized workforce grading structures Local hiring strategies Efficient shift and resource allocation Reduction of unnecessary agency dependency Continuously evaluate workforce models to improve cost efficiency and operational value. Provide recommendations to improve return on workforce investment.<br>Operational Decision Making Balance operational readiness, workforce quality, service delivery, and budget constraints when developing workforce plans. Support real-time decision-making during live event operations. Proactively identify workforce risks and implement mitigation strategies.<br>Event Workforce Operations Support workforce mobilization and deployment for large-scale sporting events and tournaments. Ensure workforce readiness across multiple venues and functional areas. Manage workforce adjustments during live operations, including last-minute changes and contingency staffing. Understand the unique nature of event-based workforce planning versus traditional corporate HR environments.<br>Required Qualifications Bachelor’s degree in HR, Business Administration, or related field.5–8 years of experience in HR workforce planning, resource management, or HR operations. Strong experience in sports events, mega events, exhibitions, or large-scale project environments. Proven exposure to workforce budgeting and cost optimization initiatives.