وظائف مساعد صيدلى - جدة السعودية

The client is looking for an experienced Senior Retail Banking Digital Transformation Project Manager to lead and deliver strategic digital transformation initiatives across the bank's retail banking business.<br>The role will be responsible for managing complex, business-critical transformation programs covering digital banking, customer experience, mobile and internet banking, onboarding, payments, lending, CRM, branch transformation, automation, data and analytics, and integration of digital platforms.<br>The successful candidate will work closely with Retail Banking, Technology, Product, Operations, Risk, Compliance, Information Security, Data and other stakeholders to translate business objectives into scalable digital solutions and deliver transformation initiatives within agreed timelines, budgets and quality standards.<br>Key Responsibilities:<br>Digital Transformation & Project Leadership:<br>Lead end-to-end delivery of major retail banking digital transformation projects from strategy and business case through implementation and post-production stabilization. Develop project objectives, scope, business cases, delivery roadmaps, milestones, budgets and resource plans. Manage multiple concurrent transformation initiatives and ensure alignment with the bank's overall digital strategy. Identify opportunities to digitize, simplify and automate customer and operational journeys. Drive transformation initiatives that improve customer experience, operational efficiency, revenue generation and cost optimization. Establish appropriate project governance, delivery methodologies, KPIs and reporting mechanisms.<br><br>Retail Banking Transformation:<br>Lead digital initiatives across areas such as:Digital customer onboarding and e-KYCMobile and Internet Banking Account opening and servicing Digital lending and credit journeys Payments and transfers Cards and digital wallets Personal finance and wealth management CRM and customer engagement Branch and assisted-digital transformation Customer self-service Process automation and straight-through processing Map and redesign end-to-end customer journeys and banking processes. Work with business teams to identify pain points, eliminate manual processes and improve turnaround times. Drive adoption of digital channels and increase customer migration from traditional to digital banking. Technology & Solution Delivery Partner with technology teams, architects and vendors to define solution requirements and delivery approaches. Oversee integration of digital banking platforms with core banking, payment systems, CRM, KYC, AML, credit, cards and other enterprise platforms. Ensure projects address scalability, availability, security, data privacy and regulatory requirements. Coordinate API, middleware, cloud, microservices and enterprise integration activities where applicable. Ensure effective delivery across Agile, Scrum, Waterfall or hybrid methodologies.<br><br>Stakeholder & Vendor Management:<br>Act as the primary project interface between Retail Banking, Technology and other business functions. Manage senior stakeholders and communicate project progress, risks, dependencies and key decisions to executive leadership. Facilitate workshops with business and technology teams to establish requirements and priorities. Manage external technology partners, consultants and implementation vendors. Ensure vendors deliver against agreed SLAs, milestones, scope and quality expectations.<br><br>Governance, Risk & Compliance:<br>Establish strong project governance and ensure adherence to the bank's project management and technology governance frameworks. Identify, assess and proactively manage project risks, issues, assumptions and dependencies. Ensure transformation initiatives comply with applicable banking regulations, information security, data privacy, risk management, AML/KYC and internal control requirements. Coordinate with Risk, Compliance, Audit and Information Security teams throughout project delivery. Ensure appropriate documentation, approvals, testing and controls are completed before production release.<br><br>Delivery & Performance Management:<br>Monitor project scope, schedule, budget, quality and resource utilization. Manage project RAID logs, action trackers, dependencies and change requests. Establish and track transformation KPIs and benefits realization. Lead UAT, implementation planning, production deployment and post-go-live stabilization. Ensure business benefits are measured and realized following implementation. Provide regular management reports and executive-level project updates.<br><br>Key Deliverables:<br>Digital transformation roadmap and project plans Business cases and transformation proposals Project governance and reporting Digital customer journey transformation Digital banking platform implementations Process automation initiatives Successful technology and system integrations Improved digital adoption and customer experience Reduced operational turnaround times and manual processing Benefits realization and measurable business outcomes Successful delivery within agreed scope, budget and timelines<br><br>Required Qualifications:<br>Bachelor's degree in Business, Banking, Finance, Technology, Computer Science, Engineering or a related discipline. MBA / Master's degree in Business, Finance, Technology or Digital Transformation is preferred.10–15 years of overall professional experience, preferably within banking or financial services. Significant experience in retail banking digital transformation and project/program management. Experience managing large-scale, cross-functional technology and business transformation initiatives.<br><br>Required Experience & Skills:<br>Strong understanding of retail banking products, processes and customer journeys. Proven experience delivering digital banking transformation programs. Strong understanding of mobile banking, Internet banking, digital onboarding, e-KYC, payments, lending and customer experience platforms. Experience working with core banking and enterprise banking applications. Understanding of APIs, system integration, cloud technologies, microservices and digital platforms. Strong understanding of Agile / Scrum and traditional project management methodologies. Experience managing budgets, resources, vendors and large project teams. Excellent stakeholder management and executive communication skills. Strong analytical, problem-solving and decision-making capabilities. Ability to translate business requirements into technology-enabled transformation initiatives. Strong understanding of banking risk, compliance, information security and data privacy requirements. Experience with project management tools and reporting dashboards.<br><br>Preferred Certifications:<br>One or more of the following would be advantageous:PMP / PRINCE2Agile / Scrum certification SAFe certification Lean Six Sigma Prosci / Change Management certification Digital Transformation certification<br><br>Key Competencies:<br>Digital Transformation Leadership Retail Banking Domain Knowledge Program & Project Management Strategic Thinking Business Process Re-engineering Customer Journey Transformation Agile Delivery Technology & Systems Integration Stakeholder Management Vendor Management Risk & Issue Management Change Management Data-Driven Decision Making Executive Communication Commercial & Financial Management

Who We Are<br><br>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br><br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.<br><br>What You'll Do<br><br>As an ME HR Services Specialist,you will play a key role in delivering high-quality, efficient, and employee-centric HR Services across the UAE and KSA. You will support the execution of core HR processes end-to-end, provide day-to-day functional guidance to the HR Shared Services Center (HRSSC) team, and partner with stakeholders across the region to ensure seamless employee experience. In addition to operational excellence, you will contribute to continuously improving how HR Services are delivered by identifying opportunities to simplify, standardize, digitize, and automate processes.<br><br>Your Responsibilities Include<br><br>Onboarding and Offboarding (UAE, KSA & Qatar): Own end-to-end onboarding and offboarding for employees across the UAE and KSA, including welcome calls, documentation, system set-up, and responding to new hires' queries, through to smooth and compliant exits. Permits and Government Documentation: Proactively monitor permit expiry dates and manage renewals (including labor cards, exit/re-entry and similar government-mandated permits), coordinating with government relations agencies and outsourced service providers to keep all documentation current and compliant. Pension and Social Insurance Management: Administer employee enrollment, contributions, and reconciliation for applicable pension and social insurance schemes, ensuring accurate records and timely compliance with statutory requirements. HRSSC Oversight: Act as the day-to-day point of contact for the HR Shared Services Center team, reviewing the quality and turnaround of transactional HR support (data entry, documentation, ticket resolution), providing guidance and coaching, and ensuring service delivery meets agreed SLAs and BCG standards. General HR Services: Deliver end-to-end HR Services support across the employee lifecycle, including employee queries, employee data management, transfers, letters, and record-keeping, while ensuring data integrity and compliance with internal policies and local regulations. Stakeholder Coordination: Act as a trusted point of contact for employees, managers, and stakeholders, coordinating with People functions, Payroll, Finance, and external vendors to ensure timely, accurate, and customer-focused resolution of HR matters. Reporting and Compliance: Prepare reports, track operational metrics, and support audits and internal controls, contributing to data-driven decision-making within the HR Services function. Automation and Continuous Improvement: Proactively identify opportunities to simplify, standardize, and automate HR Services processes; support the design, testing, and implementation of workflow improvements and digital solutions in collaboration with relevant stakeholders. Process Improvement: Identify gaps in HR Services processes across UAE and KSA and propose practical solutions, working closely with the ME HR Services Manager to help drive consistently high-quality operations.<br><br>YOU'RE GOOD AT<br><br>Delivering exceptional customer service with strong attention to detail and a comprehensive awareness of organizational dynamics. Managing multiple priorities across UAE and KSA while maintaining accuracy in a fast-paced environment. Providing day-to-day guidance to a shared services team, reviewing quality of work, and supporting colleagues to meet service standards. Building effective relationships and collaborating across teams, functions, and geographies. Communicating clearly and confidently with employees and stakeholders at different levels. Taking ownership, working proactively, and driving issues through to resolution. Identifying inefficiencies and recommending practical, automation-enabledsolutions to improve processes. Learning and adopting new technologies quickly, with a curiosity for digital tools and automation. Balancing operational execution with a continuous improvement mindset.<br><br>What You'll Bring<br><br>3-4 years of experience in HR Services, HR Shared Services, or a similar operational environment, ideally with exposure to both UAE and KSAExperience working with HR systems (Workday experience is an advantage). Working knowledge of permit, visa, and pension/social insurance processes, and comfort navigating government and regulatory requirements. Strong organizational and problem-solving skills. Strong digital literacy, including proficiency with Microsoft Office and familiarity with AI, automation, workflow, and low-code tools to improve operational efficiency. Strong communication skills; fluency in English required, Arabic is a huge advantage. Bachelor’s degree in Human Resources, Business Administration, or a related field.<br><br>Who You'll Work With<br><br>You'll be part of the Middle East HR Services team, supporting employees and stakeholders across the UAE, KSA & Qatar while partnering closely with the HR Shared Services Center team based in New Delhi. Reporting to the ME HR Services Manager, you'll collaborate with local HR colleagues based in Dubai, Riyadh, and Doha, regional leadership, and external partners (including visa agencies and government relations providers) to deliver efficient, employee-centric HR services and contribute to continuous improvement and automation initiatives across the region.<br><br>Additional info<br><br>Should you have any questions, Abdullah Bahamdan would be happy to answer them confidentially. Please share your interest in this opportunity with your Line Manager should you decide to apply. Applications will be accepted until September 14, 2026. Individual interview appointments will be set up following a review of the applications received. After an applicant has been chosen, the start date will be determined.<br><br>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.<br><br>BCG is an E - Verify Employer. Click here for more information on E-Verify.

YOU ARE<br><br>As a Lead or Principal AI Architect, you will serve as the definitive technical authority on AI architecture within client engagements and across the practice. You will own the complete, end-to-end architecture of advanced AI platforms and solutions — spanning classical machine learning, generative AI, and agentic systems — ensuring every domain of the architecture is cohesively designed, technically sound, and purposefully aligned to client business objectives and enterprise-grade standards. A defining dimension of this role is your ability to operate at the executive level — working closely with CIOs, CTOs, and senior business leaders to help shape and articulate the enterprise AI strategy. You will connect business goals, priorities, and transformation agendas to a coherent technical vision, ensuring AI investments are purposeful, sequenced, and positioned to deliver lasting competitive advantage. This strategic partnership with client leadership distinguishes you as both a trusted advisor and a principal architect. In this role, you will lead and integrate the work of multiple domain architects and subject matter specialists — across areas such as agentic application design, AI security and trust, AI operations and observability, data and knowledge engineering, and model platforms and inference — providing the architectural vision, technical governance, and cross-domain coherence that binds their contributions into a unified, enterprise-ready system. You will set the architectural direction, resolve cross-domain tensions, and make the critical design decisions that shape the entire AI solution. Beyond client delivery, you will be recognized as a thought leader and leading authority in AI — staying at the forefront of the latest research, emerging standards, industry innovations, and evolving technology landscapes. You will actively shape the practice's AI architecture point of view, contribute to internal knowledge, frameworks, and reusable assets, and represent the firm externally through publications, conference engagements, and client advisory conversations. Your perspective on where AI is heading will be sought by clients, practice leadership, and peers alike. You will evaluate and make definitive decisions on design patterns, technical frameworks, reference architectures, and technology selections — balancing innovation with pragmatism to deliver systems that are robust, scalable, and built to last. This includes providing architectural oversight across AI agent ecosystems encompassing multi-agent orchestration, tool use, skills use, and memory systems, as well as foundation model integration, fine-tuning strategies, and classical ML model deployment within cohesive, production-ready platforms. You will be accountable for ensuring the complete architecture meets the most rigorous non-functional requirements across security, observability, governance, performance, and scalability — and that these concerns are addressed holistically and consistently across all domains. You will produce and govern the authoritative architecture artifacts that guide delivery at scale — including architecture decision records (ADRs), reference architectures, component and data flow diagrams, and integration specifications — and provide the executive-level technical leadership that gives cross-functional engineering teams, domain architects, and client stakeholders the clarity and confidence to execute. Your work will be instrumental in defining how the most ambitious clients adopt, scale, and lead with AI — setting a standard for what advanced AI architecture can and should look like, and delivering transformational, lasting business value.<br><br>THE WORK<br><br><br>Partner with CIOs, CTOs, and business leaders to shape the enterprise AI strategy, connecting business goals to a coherent, sequenced technical vision <br>Lead enterprise AI assessments and build enterprise AI implementation roadmaps that sequence investments for lasting competitive advantage <br>Own the complete, end-to-end technical solution for complex AI platforms — ensuring every domain is cohesively designed and aligned to business objectives and enterprise standards <br>Translate the governing architecture principles into a concrete, defensible technical solution that domain teams build against <br>Build innovative prototypes and proofs of concept hands-on, using emerging technologies to de-risk decisions and prove value early <br>Perform technology assessments and comparisons, making definitive, evidence-based recommendations on tools, frameworks, and platforms <br>Set the architectural direction for model- and tool-agnostic multi-agent ecosystems — orchestration, memory, and tool/skill use — governed through a registry-bound AI Gateway <br>Establish the agent registry and certification model that mandates no uncertified agent reaches production <br>Define memory as a first-class abstracted platform service, decoupled from any underlying vendor engine <br>Define the foundation model and inference strategy — adaptation, fine-tuning, and dynamic cost/quality/latency-aware routing <br>Set the standards for high-throughput, low-latency inferencing and classical ML deployment within unified, production-ready platforms <br>Own the architecture of the enterprise context layer — knowledge graphs, ontologies, vector search, and semantic retrieval — grounding the solution in client knowledge <br>Set the design direction for context assembly and memory that manages prompts, context windows, and conversational state across the platform <br>Be accountable for security, governance, observability, performance, and scalability addressed holistically and consistently across every domain <br>Establish the identity and authorization model — per-agent identity, IAM/IAP binding, and defense-in-depth enforcement <br>Define the layered guardrail framework applied at every boundary, balancing protection with performance <br>Govern the MCP control plane — registry, gateway, and risk scoring — across all internal and third-party servers <br>Mandate adopt-over-build for productized evaluation and observability stacks <br>Establish Fin Ops as a first-class concern — usage labelling, gateway-enforced budgets, and cost-per-archetype as a planning input <br>Make the definitive decisions on design patterns, reference architectures, frameworks, and technology selections, balancing innovation with pragmatism <br>Lead and integrate the work of domain architects and specialists, resolving cross-domain tensions into a unified, enterprise-ready system <br>Build the practice's reusable reference architectures, frameworks, and assets, with a deliberate adopt-over-build stance <br>Conduct deep-dive architecture workshops and working sessions with client executives and engineering teams <br>Produce and govern the authoritative architecture artifacts — blueprints, reference architectures, ADRs, and integration specifications — that guide delivery at scale <br>Serve as a recognized thought leader in AI, shaping the practice's point of view and representing the firm externally through publications and conference engagements <br><br><br>Basic (required) Qualification<br><br><br>Proven experience in designing & deploying enterprise grade advanced ai solutions using agentic, generative and classical AI/ML using at least one cloud vendor. <br>Proven experience in the LLM and Generative AI space. <br>Proven experience architecting and operationalizing LLM driven application architecture patterns. <br>Proven experience in engineering, machine learning, deep learning and NLP solutions and applications. Minimum of 6 years of experience as a machine architect in the industry designing big data, machine learning. large scale analytical engineering solutions

JOB PURPOSE:<br>The HR Business Partner is responsible for managing HR operations on the ground in KSA and serving as the primary point of contact between the KSA business and the Kuwait HR office. The role owns employee relations, daily HR operations, and employee complaint management independently, while providing coordination and execution support for Talent Acquisition and Organizational Development activities that are led and managed centrally by the Kuwait HR team. The HR Business Partner ensures the Kuwait HR office is kept fully informed of all people-related movements and updates across the KSA business, including separations, recruitments, offers issued, transfers, and structural changes, acting as the essential communication and operational bridge between both locations.<br>Key Responsibilities<br>KSA–Kuwait HR Office Liaison & Communication Serve as the primary point of contact between the KSA business and the Kuwait HR office on all HR-related matters. Proactively communicate all workforce updates to the Kuwait HR office in a timely and accurate manner, covering:Employee separations (resignations, terminations, and end of contracts). New recruitments and hires, including offer letters issued and joining dates. Internal transfers, role changes, and reporting line adjustments. Organizational structure changes and headcount movements. Any other people-related updates that require Kuwait HR awareness or approval. Ensure the Kuwait HR office has a consistently accurate and up-to-date picture of the KSA workforce at all times. Flag any KSA-specific regulatory, operational, or employee matters that require Kuwait HR guidance or decision. Act as the communication channel for Group HR policies, circulars, and initiatives flowing from Kuwait to the KSA business. Participate in scheduled HR alignment calls and meetings with the Kuwait HR team to maintain close coordination.<br>Employee Relations & Employee Complaints Own and manage all employee relations matters in KSA, serving as the first point of escalation for employee issues and complaints. Handle disciplinary processes, grievance investigations, and conflict resolution in line with KSA Labour Law and Group HR policy. Ensure all ER cases are documented, tracked, and resolved in a fair, consistent, and legally compliant manner. Advise line managers and the Country Manager on how to handle sensitive employee situations appropriately. Escalate complex, high-risk, or precedent-setting ER cases to the Kuwait HR office before action is taken. Maintain complete, confidential, and audit-ready documentation for all employee complaints and ER cases. Monitor the general employee relations climate in KSA and flag recurring issues or patterns to the Kuwait HR office.<br>HR Operations & Daily Requests Handle day-to-day HR operational requests from KSA employees and line managers in coordination with the existing KSA HR team. Process and manage leave requests, ensuring alignment with entitlements, KSA Labour Law, and company policy. Coordinate business trip requests, travel authorizations, and related HR documentation for KSA employees. Support the processing of employee lifecycle transactions including contract renewals, probation confirmations, and employment letters. Liaise with Payroll to ensure accurate and timely payroll inputs for the KSA entity, including deductions, allowances, and changes. Coordinate offboarding processes for separating employees, including clearance, final settlements, and exit documentation in line with KSA regulations. Ensure all HRIS records and personnel files for KSA employees are maintained accurately and kept up to date. Support the PRO and Government Relations team on work permit renewals, Iqama updates, and Nitaqat compliance documentation.<br>Talent Acquisition Support Support the Kuwait HR Talent Acquisition team in fulfilling open roles across KSA, acting as the local execution arm of the recruitment process. Assist in sourcing and screening candidates for KSA vacancies through job boards, networking, and recruitment agencies, and share shortlists with the Kuwait TA team. Coordinate interview scheduling, logistics, and candidate communication for KSA-based roles. Issue offer letters to selected candidates once hiring decisions are confirmed and approved by the Kuwait HR office. Support new joiner onboarding coordination in KSA, ensuring a smooth arrival and orientation experience. Track the status of all open KSA positions and provide the Kuwait HR team with regular recruitment progress updates. Support Nitaqat compliance by flagging headcount ratios and ensuring recruitment activity is aligned with Saudization targets.<br>OD & Performance Coordination (Kuwait-Led) Act as the local coordinator and communication channel for Organizational Development and performance management initiatives led and managed centrally by the Kuwait HR office. Facilitate the rollout and communication of the annual performance cycle in KSA, including goal-setting, mid-year reviews, and annual appraisal processes, as directed by Kuwait HR. Follow up with KSA line managers and employees to ensure timely completion of performance reviews, and escalate gaps to the Kuwait HR team. Communicate L&D programs, training schedules, and mandatory learning requirements to KSA employees on behalf of the Kuwait HR team. Track training attendance and completion for KSA employees and report back to the Kuwait L&D team. Coordinate logistics for any training sessions or OD workshops taking place in KSA. Note: Full ownership of the performance management cycle and L&D design and delivery sits with the Kuwait HR office. The HR Business Partner’s role in these areas is coordination, communication, and follow-up only.<br>HR Compliance & Documentation Ensure all HR practices, employment documentation, and processes in KSA comply with KSA Labour Law, Nitaqat regulations, and Group HR policies. Maintain and audit personnel files for all KSA employees, ensuring completeness, accuracy, and legal compliance. Monitor regulatory and labour law developments in KSA and communicate relevant changes to the Kuwait HR office promptly. Ensure employment contracts, amendments, and related documentation are issued, signed, and filed correctly. Support internal and external audits by ensuring HR records and processes are compliant and readily accessible.<br>HR Reporting & Workforce Updates Prepare and submit regular HR reports to the Kuwait HR office covering KSA headcount, joiners, leavers, transfers, and structure changes. Maintain accurate and current workforce data for KSA, ensuring the Kuwait HR office has visibility over all people movements and trends. Track and report on key HR metrics including turnover, absenteeism, open positions, and Nitaqat ratios. Provide ad hoc HR data and analysis to the Kuwait HR team and KSA management as required.<br>EDUCATION AND EXPERIENCE:Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum of 4–6 years of experience in HR operations, HR generalist, or HR coordination roles. Solid background in HR operations is essential; experience as an HR Business Partner or in a liaison role between multiple offices is a strong advantage. Strong knowledge of KSA Labour Law, Nitaqat (Saudization) requirements, and employment regulations. Experience handling employee relations, disciplinary processes, and grievance management independently. Proven ability to manage day-to-day HR requests and coordinate across multiple stakeholders. Comfortable working within a centralized HR model, where key decisions and full-cycle functions are managed by a Group HR office. Strong communication and coordination skills with the ability to keep multiple parties informed and aligned. Proficiency in HRIS systems and Microsoft Office tools. Fluency in Arabic and English is required.

Job Scope:The Country Hotel Manager serves as the strategic business leader for a portfolio of hotels and hospitality properties within the assigned country, working closely with the VP, Regional General Manager (RGM), and other senior leaders. The role is responsible for the overall operational, financial, guest experience, compliance, and people performance of a cluster of hotels, ensuring alignment with company objectives, brand standards, and profitability targets. Job Responsibilities:Pre-Opening Supports pre-opening, refurbishment, conversion, and delisting activities in collaboration with Country Leadership, Regional Leadership, and HQ Operations teams. Key Responsibilities Support collaboration across all departments and stakeholders to ensure pre-opening, refurbishment, or delisting projects are completed within approved timelines. Support Commercial, E-Commerce, and Revenue Management teams in developing business readiness plans for new hotel openings. Review and manage Pre-Opening Critical Paths, ensuring operational milestones are achieved. Coordinate operational readiness activities including recruitment, training, licensing, procurement, systems implementation, and hotel handover processes. Communicate project priorities, risks, opportunities, and implementation challenges to leadership teams. Participate in site inspections, operational reviews, and readiness assessments prior to hotel openings or relaunches. Support development and implementation of opening budgets, staffing plans, and operational frameworks. Project Management & Strategic Initiatives Support cross-functional collaboration to ensure successful execution of strategic projects. Key Responsibilities Work with Project Teams and Project Managers to track project progress and timelines. Execute approved project plans relating to operational, commercial, financial, and guest experience enhancements. Develop and maintain project action plans, opening checklists, and implementation schedules. Coordinate internal and external resources to ensure timely delivery of assigned initiatives. Monitor project milestones and communicate updates to Country, Regional, and Executive Leadership teams. Identify operational, financial, or compliance risks and escalate where necessary. Coordinate with vendors and suppliers to support successful implementation of projects. Ensure company standards are integrated across Operations, Marketing, Branding, IT, F&B, HR, and Finance workstreams. Conduct post-implementation reviews and lessons-learned exercises to drive continuous improvement. Issue visitation and operational review reports with agreed action plans and follow-up timelines. Champion continuous improvement initiatives focused on guest satisfaction, profitability, productivity, and quality standards. Finance Supports financial performance and profitability in partnership with Country and Regional Finance teams. Key Responsibilities Assist in the development of meaningful and achievable annual budgets, forecasts, and long-term business plans. Monitor hotel profitability, revenue performance, and operational costs to ensure business objectives are achieved. Oversee operational budgets and identify opportunities to improve efficiency and profitability. Conduct monthly forecasting exercises covering revenue, expenses, labor costs, and productivity. Conduct monthly P&L review meetings and implement corrective action plans as required. Review financial performance, identify variances, and execute plans to improve results. Support capital expenditure planning, refurbishment initiatives, and asset enhancement projects. Ensure financial controls and company policies are consistently followed across all properties. Provide timely financial forecasts, operational updates, and performance analysis to Regional Leadership. Revenue Management Support Supports Commercial, Marketing, E-Commerce, and Revenue Management teams in achieving revenue and profitability objectives. Key Responsibilities Work closely with Commercial, Marketing, E-Commerce, and Revenue Management teams to support overall revenue objectives for the hotels. Provide operational insights, market intelligence, and local business trends to support revenue strategy development. Participate in revenue review meetings and contribute inputs on demand drivers, business mix, and operational opportunities. Support annual budget preparation and forecasting processes by providing operational assumptions and market intelligence. Monitor hotel occupancy, ADR, Rev PAR, and overall hotel performance against established targets. Support implementation of promotional campaigns, pricing initiatives, and commercial programs developed by Revenue Management and Commercial teams. Ensure operational teams are aligned with demand forecasts, occupancy levels, and business expectations. Support optimization of ancillary revenues including F&B outlets, meeting spaces, airport services, and other guest services. Work collaboratively with Revenue Management teams during pre-opening periods to ensure systems, inventory, and operational readiness requirements are fulfilled. Provide operational feedback on guest demand patterns, competitor activities, and market developments affecting hotel performance. Promote commercial awareness and revenue accountability across operational departments. Operations Champions operational excellence across all hotels within the country. Key Responsibilities Plan, direct, and coordinate the service delivery of all hotel departments to meet and exceed guest expectations. Drive initiatives that improve service delivery, efficiency, and operational consistency. Set and monitor KPIs for all hotel departments. Respond to internal audits and implement corrective actions to ensure continual improvement. Manage and develop Heads of Departments and supervisory teams to support performance and succession planning. Monitor and control departmental costs and productivity levels. Provide effective leadership to ensure hotel targets are achieved or exceeded. Oversee F&B outlets and ensure food and beverage quality standards are maintained. Conduct regular operational reviews, briefings, and management meetings. Foster a performance-driven culture focused on quality, accountability, and continuous improvement. Lead recruitment, talent development, mentoring, and succession planning initiatives. Participate in corporate and regional best practice sharing initiatives. Manage performance reviews for departmental leaders. Ensure compliance with all PPG and Aerotel brand standards and operating procedures. Promote sustainability, corporate responsibility, and environmental initiatives across the hotels. Guest Experience Drive guest satisfaction and service excellence across all hotels. Seek, review, and respond to guest feedback to improve service performance. Monitor online reputation scores, guest review platforms, and social media feedback. Ensure guest complaints and service recovery cases are effectively managed and resolved. Implement initiatives that enhance the overall guest journey and guest loyalty. Ensure consistent execution of brand service standards throughout all hotels. Compliance, Safety & Risk Management Ensure compliance with all company policies, brand standards, and local regulatory requirements. Ensure all hotel licenses, permits, certifications, and statutory requirements remain valid and compliant. Maintain ownership of hotel operational manuals, SOPs, compliance programs, and training requirements. Ensure health, safety, security, food safety, and risk management standards are maintained. Conduct regular reviews of operational compliance and implement corrective actions where necessary. Ensure emergency preparedness, crisis management, and business continuity plans are maintained and tested. Promote a strong culture of safety, compliance, and operational discipline across all properties. Leadership & Talent Development Provide leadership, guidance, and coaching to hotel management teams. Drive employee engagement, retention, and succession planning programs. Promote collaboration and teamwork across all departments and hotels. Lead communication meetings and ensure company objectives are effectively cascaded to all levels. Keep abreast of industry trends, best practices, and emerging hospitality innovations. Qualifications & Experience Minimum of 5 years in a leadership role within a four- or five-star hotel, including experience in area/cluster or regional management. Strong background in Rooms Division; experience in Hotel Sales or Revenue Management is a plus. Prior experience with an international hotel chain or hospitality group is advantageous. Demonstrated adaptability in fast-paced, dynamic environments with shifting market conditions. Strong analytical and numerical skills effectively. Excellent stakeholder-management skills. Good knowledge of Saudi Arabian hospitality regulations, labour requirements and local market conditions. Fluent in written and spoken English; proficiency in local languages is an asset. Excellent leadership, planning, organizational, and time management skills. Demonstrated experience managing multi-property operations. Strong financial acumen with experience in budgeting, forecasting, P&L management, cost control, productivity management, and profitability improvement. Experience leading pre-opening, refurbishment, renovation, conversion, or hotel transition projects. Good understanding of revenue drivers including occupancy, ADR, Rev PAR, forecasting, distribution channels, and commercial performance metrics. Experience managing compliance, licensing, health & safety, security, risk management, and audit requirements within hotel operations. Proficient in hotel property management systems (PMS) and Microsoft Office applications. Ability to travel regularly within the country to support hotel operations, projects, audits, and leadership engagement activities.