وظائف مدير جودة - الرياض السعودية

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><p>Role Overview: We are hiring a Product Tribe Lead to own strategy and outcomes across one or more major product areas at WeBook. This is a senior role for someone who can set direction across a portfolio, align multiple squads, and drive measurable customer and business impact. You will shape the roadmap across areas, ensure coherent execution and raise the bar on product craft &amp; quality.</p><p>Scope &amp; Impact</p><p>Drive the strategy across one or more major product areas, connect it to company goals and unit economics, and translate it into aligned delivery across squads with strong stakeholder partnership.</p><p>Key Responsibilities:</p><ul><li>Own product strategy across one or more areas and shape the tribe(s) roadmap, ensuring decisions ladder to company priorities and clear outcomes.</li><li>Create alignment across squads and functions by setting common direction, resolving priority conflicts, and making tradeoffs explicit at tribe level.</li><li>Be the senior product voice for your areas with leadership and stakeholders, communicating clear narratives, choices, and results.</li><li>Identify and size the biggest opportunities using customer insight, market context, and commercial impact, then guide investment decisions accordingly.</li><li>Own portfolio outcomes and the metrics narrative: define the KPI set, build visibility through dashboards and reviews, and use it to steer tradeoffs and investment.</li><li>Lead complex cross functional initiatives that span multiple teams, ensuring clarity of ownership, pace, and quality.</li><li>Raise the bar on product execution and ways of working: briefs, discovery standards, launch readiness, post launch learning, and decision hygiene.</li><li>Build durable systems that scale: operating cadences, governance forums, metrics, and feedback loops that keep multiple squads moving in one direction.</li><li>Coach and develop PM talent through mentoring, feedback, and clear standards.</li><li>This role has the potential to be on a management track which will involve hiring and performance management responsibilities as the org scales.</li></ul><p>Proven product leader who has owned strategy and outcomes across a complex portfolio or multi squad scope. Strong judgment and strategic clarity: sets direction, places smart bets, and makes tradeoffs that align senior leaders. Commercial and data fluent: connects product decisions to measurable customer and business outcomes. Leads through influence: aligns Product, Engineering, Design, Data, and business teams and drives decisions through clear narratives.</p><p>Bonus: multi market experience, marketplaces or ticketing or other transactional products, and building new product lines or scaling platforms.</p><p>Success looks like: clearer portfolio direction, fewer priority conflicts, faster decisions, measurable customer and business impact, and a higher bar for product craft and execution.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven product leader who has owned strategy and outcomes across a complex portfolio or multi squad scope.</li><li>Strong judgment and strategic clarity: sets direction, places smart bets, and makes tradeoffs that align senior leaders.</li><li>Commercial and data fluent: connects product decisions to measurable customer and business outcomes.</li><li>Leads through influence: aligns Product, Engineering, Design, Data, and business teams and drives decisions through clear narratives.</li><li>Bonus: multi market experience, marketplaces or ticketing or other transactional products, and building new product lines or scaling platforms.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><b>Role Overview:</b> We are seeking a detail-oriented and business-minded Internal Auditor to strengthen our internal control environment as we scale internationally and integrate into a more structured corporate framework. This role is responsible for evaluating financial, operational, and compliance processes to ensure risk mitigation, efficiency, regulatory adherence, and alignment with corporate governance standards. The Internal Auditor will partner cross-functionally to improve controls while maintaining agility helping us mature processes without creating unnecessary bureaucracy.</p><p>Key Responsibilities:</p><ul><li><strong>Internal Controls &amp; Risk Management</strong> Evaluate and test internal controls across finance, operations, IT, and compliance. Identify control gaps, operational risks, and inefficiencies. Develop and recommend practical remediation plans. Assist in preparing the organization for external audits and due diligence.</li><li><strong>Compliance &amp; Governance</strong> Ensure adherence to internal policies and regulatory requirements (local and international as applicable). Support implementation of corporate governance frameworks. Monitor compliance with company SOPs and evolving corporate policies.</li><li><strong>Operational Audits</strong> Conduct audits of business units and functional departments. Assess process efficiency and recommend improvements. Evaluate data integrity and reporting accuracy.</li><li><strong>Financial Oversight</strong> Review accounting procedures and financial reporting processes. Assist with fraud risk assessments and prevention measures. Support integration of new subsidiaries or international entities.</li><li><strong>Reporting &amp; Advisory</strong> Prepare clear, concise audit reports for leadership and Board/Audit Committee. Track remediation efforts and follow up on implementation. Provide advisory support during process redesign or system implementations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Accounting, Finance, Business, or related field. 3 7+ years of experience in internal audit, public accounting, or risk advisory. Professional certification preferred (CIA, CPA, CISA, or equivalent). Experience in tech, SaaS, or high-growth environments strongly preferred. Familiarity with ERP systems and financial reporting tools. Strong analytical, documentation, and stakeholder management skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Internal Audit Manager to lead and strengthen our internal audit function. The ideal candidate will have extensive experience in financial and operational auditing, risk-based audit planning, corporate governance, and internal controls, with the ability to provide strategic recommendations that enhance business performance and compliance.</p><p>Responsibilities</p><ul><li>Develop and execute the annual risk-based internal audit plan.</li><li>Lead financial, operational, and compliance audit engagements.</li><li>Evaluate the effectiveness of internal controls, governance, and risk management processes.</li><li>Review company policies, procedures, contracts, procurement, and financial authorities.</li><li>Prepare audit reports and present findings and recommendations to senior management and the Audit Committee.</li><li>Monitor the implementation of corrective action plans.</li><li>Conduct investigations related to fraud, policy violations, and conflicts of interest when required.</li><li>Utilize ERP systems and data analytics to identify risks and improve audit effectiveness.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Accounting, Finance, Business Administration, or a related field.</li><li>CIA (Certified Internal Auditor) certification is mandatory.</li><li>Minimum 10 years of experience in Internal Audit.</li><li>Strong hands-on experience in:</li><ul><li>Financial Audit</li><li>Operational Audit</li></ul><li>Extensive knowledge of corporate governance, internal controls, and enterprise risk management.</li><li>Experience in developing and executing risk-based audit plans.</li><li>Strong analytical, reporting, and stakeholder management skills.</li><li>Previous experience or exposure to the Real Estate or Property Development sector is highly preferred.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Own marketing performance for webook.com in Saudi Arabia across B2C growth and B2B partner success. You will have full ownership of B2C marketing and work in close collaboration with the B2B Marketing function to deliver partner-driven impact within the KSA market. Key Responsibilities: Campaign Ownership: Own campaign ideation, planning, execution, and reporting end to end across all channels. Marketing Calendar: Own and manage the full communications and paid marketing calendar for KSA, ensuring alignment across all channels and priorities. B2C Growth: Drive user acquisition, engagement, and conversion across web and app, with full accountability on performance. B2B Collaboration: Work closely with the B2B Marketing function to plan and execute partner-related marketing initiatives in KSA. Partnership Success: Support B2B partners by integrating their marketing needs into webook.com plans and ensuring strong visibility and performance. Market Insights: Collaborate with Marketing Intelligence to generate insights, understand user behavior, and inform strategy. Brand Localization: Adapt global brand direction to the Saudi market with culturally relevant messaging across Arabic and English. Reporting: Own performance reporting across campaigns and channels, with clear insights and actionable recommendations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Marketing, Business, or a related field 6 10 years of marketing experience Strong exposure to the Saudi market Experience across B2C and B2B environments Proven track record in campaign execution and performance Strong analytical and data-driven mindset Ability to manage multiple stakeholders and priorities</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><p>Role Overview: We are hiring a Product Operations Manager to build our Product Ops function from the ground up. This role is central to how our product organization operates and scales. You will design and run the operating cadence, embed operational excellence into our core processes, and deliver cross functional initiatives that improve how we plan, ship, and learn. Reporting to the Sr Director of Product, you will partner closely with senior leaders across Product, Engineering, Design, and Commercial. As the function proves impact, you will have the opportunity to hire and lead a small Product Ops team.</p><p>The Mission The goal of Product Operations is to reduce lead time to value by improving how we plan, execute, launch, and learn across Product, Engineering, and Design. As our first Product Ops hire, you will set the foundations: the rituals, standards, tooling, and feedback loops that help teams move fast with clarity. You will focus on outcomes, not process for its own sake. This is a hands on role. You will design the systems and run it.</p><p>Key Responsibilities: Build and own webook.com Product Ops foundations: planning cadence, OKR tracking, decision forums, roadmap hygiene, and ways of working. Orchestrate release readiness and go to market execution across markets by defining launch standards, checklists, and clear ownership. Create the post launch learning loop: performance tracking, insights synthesis, retros, and follow up execution with accountable product owners. Define and track cross market experience standards and launch quality signals, and surface gaps early with clear owners to close them. Drive a small number of high impact horizontal initiatives that measurably improve delivery speed, quality, and alignment. Act as a connector and force multiplier across Product, Engineering, Design, Data, and Commercial, removing friction and surfacing systemic risks early. Establish lightweight documentation and tooling standards that improve clarity without adding bureaucracy.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years in Product Ops, Product, Business Ops, consulting, or transformation roles in a tech environment</li><li>Proven ability to build operating models and rituals from scratch and get adoption without authority</li><li>Strong cross functional program leadership from ambiguity to shipped outcomes</li><li>Experience supporting multi market launches or localization</li><li>Experience in consumer apps, marketplaces, or ticketing and entertainment</li><li>Prior experience hiring or leading a small team</li><li>Data fluency: comfortable with metrics, dashboards, and making tradeoffs visible</li><li>Clear communicator who can influence senior stakeholders and handle conflict constructively</li><li>Bias to action and high ownership</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and oversee the Business Continuity Management (BCM) program across Bank of Jordan Saudi Arabia Branches. Develop and maintain the Business Continuity and Operational Resilience frameworks, policies, and procedures in line with regulatory requirements and best practices. Lead Business Impact Analysis (BIA), risk assessments, and the development of Business Continuity, Crisis Management, and Disaster Recovery (DR) plans. Ensure the readiness and effectiveness of business continuity and disaster recovery capabilities through regular testing, crisis simulations, and continuous improvement initiatives. Coordinate with internal stakeholders and regulatory authorities to ensure compliance with SAMA requirements, ISO 22301, and other applicable standards. Monitor emerging regulations, industry trends, and best practices, recommending enhancements to strengthen operational resilience. Support incident and crisis management activities to ensure uninterrupted delivery of critical business services. Prepare management reports, KPIs, and KRIs related to business continuity and operational resilience. Promote a culture of business continuity through training, awareness programs, and advisory support across the organization.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Information Systems, Business Administration, or any related field.</li><li>Minimum of 8 years of professional experience in Business Continuity Management (BCM) or Risk Management , including at least 3 years in a managerial position .</li><li>Professional certifications such as CBCI, MBCI, ISO 22301 Lead Implementer/Auditor, CBCP , or other relevant certifications are preferred.</li><li>Strong ability to conduct Business Impact Analysis (BIA) .</li><li>Comprehensive knowledge of Business Continuity Management (BCM) , Disaster Recovery (DR) , and the requirements of ISO 22301 .</li><li>Knowledge of Saudi Central Bank (SAMA) regulations and requirements.</li><li>Strong planning and organizational skills.</li><li>Strong decision-making skills.</li><li>Excellent command of the English language, both written and spoken.</li><li>Proficient in computer applications and the systems used within the organization.</li><li>Thorough understanding of the internal and external policies, procedures, and regulatory requirements governing the business, including their updates.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work effectively under pressure.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our Client is seeking a highly dynamic Business Development Manager with a strong background in the hotel operations sector in the KSA (preferably with Front Office Management / FOM experience). In this role, you will be responsible for driving the sales growth of our tailored hospitality technology solutions. You will leverage your extensive industry network and deep understanding of daily hotel operations and key hospitality systems (such as Property Management Systems (PMS), POS, Booking engine, distribution channels, and integrations with Saudi government platforms.</p><p>Key Responsibilities:</p><ul><li>Relationship Building &amp; Development: Leverage existing network of hotel owners, General Managers (GMs), and Front Office Managers to unlock new B2B sales opportunities for our tech solutions.</li><li>Technical &amp; Operational Demonstrations: Present and demonstrate our systems to clients in a simplified, persuasive manner that focuses on solving operational pain points (e.g., accelerating check-in processes, ensuring Shomoos reporting accuracy, and integrating billing with ZATCA).</li><li>Closing Deals: Manage the entire sales cycle from initial outreach to contract signing, consistently achieving and exceeding sales targets.</li><li>Market Intelligence: Monitor competitor movements and evolving hotel needs to provide strategic feedback and recommendations to our product development team.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements:</p><ul><li>Professional Background: A minimum of 3 years of hands-on experience in hotel operations within Saudi Arabia (preferably as a Front Office Manager or in a similar reception leadership role).</li><li>System Knowledge: Excellent understanding of Property Management Systems (PMS) and integrations with local Saudi platforms, including the Shomoos security system, the National Tourism Monitoring Platform ( NTMP ), and ZATCA e-invoicing, etc.</li><li>Languages: Complete professional fluency in both written and spoken Arabic and English.</li><li>Professional Presentation: A polished corporate and smart-casual appearance, coupled with exceptional communication and interpersonal skills suited for high-end hospitality environments.</li><li>Mobility: Possession of a valid Saudi driver s license and a personal vehicle for field visits and client meetings.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Leverage your expertise and join the dynamic team of a leading Saudi contractor focused on high-quality large-scale residential projects in Saudi Arabia. The Mechanical Construction Manager is responsible for leading and managing all mechanical construction activities across project sites, ensuring the successful execution of HVAC, plumbing, fire protection, and other mechanical systems in accordance with approved designs, quality standards, project schedules, and budget requirements. The role requires close coordination with engineering, civil, electrical, procurement, subcontractors, and site teams to ensure efficient project delivery throughout all construction phases. Key Accountabilities The position involves: Lead and manage all mechanical construction activities across multiple projects and site locations. Oversee the installation and execution of HVAC, plumbing, firefighting, and other mechanical systems in accordance with approved drawings, specifications, and project requirements. Coordinate with civil, electrical, architectural, procurement, planning, and QA/QC teams to ensure seamless project execution and multidisciplinary integration. Monitor project progress, manpower productivity, subcontractor performance, and material availability to ensure timely completion of mechanical works. Ensure all mechanical construction activities comply with company standards, project specifications, local authority regulations, and health and safety requirements. Review and resolve technical and site-related mechanical issues while providing practical engineering solutions to maintain project schedules. Manage mechanical subcontractors, site engineers, supervisors, and construction teams to achieve efficient project execution. Participate in construction planning, work sequencing, resource allocation, and project coordination meetings. Monitor project costs, productivity, material consumption, and construction risks while supporting cost-control initiatives. Conduct regular site inspections, progress meetings, and performance reviews with project stakeholders. Ensure accurate documentation, reporting, and control of all mechanical construction activities. Support testing &amp; commissioning, snagging, project handover, and final close-out activities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Mechanical Engineering . Minimum 10 15 years of experience in mechanical construction and site management within large-scale construction projects. Previous experience in residential, hospitality, and/or mixed-use developments is required. Strong experience managing mechanical works including HVAC, plumbing, fire protection, and utility systems . Previous experience working with main contractors or leading construction companies in Saudi Arabia . Strong knowledge of mechanical construction methodologies, installation standards, testing &amp; commissioning, quality requirements, and safety regulations. Familiarity with project planning, scheduling, and construction management processes. Proficiency in AutoCAD, MS Office, and construction reporting tools. Strong leadership, problem-solving, and decision-making skills. Excellent communication, coordination, and stakeholder management abilities. Ability to manage multiple fast-paced construction activities and deliver projects within tight deadlines.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Key job responsibilities</p><p>- Manage and grow a vendor portfolio across assigned categories, building strong relationships and ensuring vendors are set up for long term success on the platform</p><p>- Drive selection expansion by identifying and onboarding new ASINs that align with category strategy and help achieve overall ASIN targets</p><p>- Improve numeric distribution and fill rates by working closely with vendors to optimize availability, reduce stockouts, and strengthen supply chain reliability</p><p>- Lead regular vendor business reviews to assess performance, share insights, and align on growth opportunities and improvement areas</p><p>- Support the planning and execution of promotional campaigns and deals, ensuring vendors are engaged and aligned to maximize impact</p><p><br></p><p>Basic Qualifications</p><p>- Bachelor's degree</p><p>- 1+ years of account management, project or program management or buying experience</p><p>- Experience using Excel and other business analytic tools</p><p>- Speak, write, and read fluently in English</p><p><br></p><p>Preferred Qualifications</p><p>- Experience with software and editing tools (including HTML, Excel and SQL)</p><p>- Experience in online retail</p><p>- Experience using analytical specific tools such as Google Analytics, SQL or HTML</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree</li><li>1+ years of account management, project or program management or buying experience</li><li>Experience using Excel and other business analytic tools</li><li>Speak, write, and read fluently in English</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Commercial Operations Manager is accountable for maximizing commercial value realization through end-to-end ownership of tender management, contract governance, Gross-to-Net performance, revenue execution, and expiry and penalty risk mitigation. The role serves as a critical business partner across Commercial, Market Access, Finance, Supply Chain, and external stakeholders, ensuring strategic opportunities are converted into compliant, sustainable, and profitable business outcomes. This position combines commercial excellence, financial stewardship, and operational execution to support patient access, drive business performance, and strengthen our Company's position across public and private healthcare channels. Primary Responsibilities Commercial Tender Management Own and lead the end-to-end tender lifecycle , from opportunity assessment, bid strategy development, submission, award management, contract implementation, and post-award performance monitoring. Accountable for delivering tender outcomes aligned with portfolio, market access, and financial objectives while ensuring full compliance with company policies and external requirements. Drive execution of the annual tender strategy through effective planning, forecasting, and cross-functional alignment. Serve as the primary business owner for institutional procurement opportunities, maintaining visibility of upcoming tenders, renewals, and award risks. Facilitate cross-functional decision-making to optimize bid positioning, pricing strategies, and commercial outcomes. Analyze tender performance and competitive insights to continuously improve future bidding strategies and win rates. Contracting &amp; Commercial Governance Manage commercial agreements in accordance with company policies, compliance standards, and business objectives. Partner with key stakeholders to develop contracting approaches that balance customer needs, market access objectives, and commercial performance. Ensure robust contract governance, documentation, and lifecycle management, including renewals, milestones, and performance monitoring. Maintain audit readiness and support compliance reviews through strong documentation and process discipline. Drive continuous improvements in contracting processes and governance standards. Gross-to-Net Management, Revenue Protection &amp; Commercial Governance Own the Gross-to-Net process and governance framework , ensuring accurate forecasting, visibility, and management of all commercial deductions. Accountable for identifying, monitoring, and mitigating financial risks associated with rebates, contractual commitments, penalties, product expiries, and other revenue deductions. Lead cross-functional initiatives to eliminate avoidable penalties and expiry-related losses through proactive planning, root-cause analysis, and corrective actions. Partner with Finance and commercial teams to ensure Gross-to-Net assumptions are accurately reflected in business forecasts and financial plans. Drive transparency and accountability across stakeholders to optimize profitability and minimize revenue leakage. Continuously evaluate commercial performance drivers and recommend actions that enhance financial outcomes while maintaining sustainable customer partnerships. Order-to-Revenue Execution Own end-to-end purchase order execution and revenue realization processes , ensuring successful conversion of commercial awards into delivered, invoiced, and recognized revenue. Accountable for order visibility, fulfillment performance, revenue capture, and timely escalation of execution risks. Collaborate with Supply Chain and distribution partners to proactively resolve issues impacting customer service, product availability, invoicing, or revenue recognition. Maintain operational dashboards and performance tracking to ensure effective order management and business continuity. Drive process improvements that enhance operational efficiency, reduce revenue leakage, and strengthen execution excellence. Cross-Functional Leadership &amp; Business Partnership Foster strong collaboration across Commercial, Market Access, Finance, Supply Chain, Legal, Compliance, and external stakeholders. Contribute to strategic business planning through commercial insights, risk assessments, and operational recommendations. Champion a culture of accountability, continuous improvement, compliance, and customer focus. Lead initiatives that improve commercial execution, operational effectiveness, and business performance. Key Capabilities Strong commercial acumen with the ability to balance growth opportunities and financial performance. Demonstrated experience managing complex tendering, contracting, and commercial execution processes. Financial and analytical mindset with expertise in forecasting, pricing, Gross-to-Net management, and business planning. Strong understanding of commercial governance, compliance requirements, and risk management principles. Proven ability to identify operational risks and implement sustainable mitigation strategies. Excellent project management and prioritization skills with a focus on execution excellence. Strong stakeholder management skills with the ability to influence cross-functional teams and external partners. Ability to drive continuous improvement and deliver results in a dynamic environment. Qualifications, Skills &amp; Experience Bachelor's degree or equivalent required. Minimum 6 years of experience within the pharmaceutical or healthcare industry. Minimum 2 years of experience in a commercial operations, tender management, contracting, pricing, Gross-to-Net, revenue management, or related commercial excellence role. Demonstrated understanding of institutional procurement and tendering environments within Saudi Arabia, including NUPCO and key governmental and PVT healthcare customers. Proven experience in commercial contract management, financial governance, forecasting, and business planning. Strong analytical capabilities with the ability to translate data into business insights and actions. Experience working effectively in a matrix organization and leading cross-functional initiatives. Fluent English communication skills; Arabic language skills are advantageous. Leadership Behaviors Successful candidates will demonstrate: Customer and patient focus. Enterprise mindset and business partnership. Accountability for business results and operational excellence. Compliance, integrity, and sound judgment in decision-making. Collaboration across diverse functions and stakeholders. Continuous learning, innovation, and improvement. Agility and resilience in navigating business complexity. Required Skills: Business Operations, Commercial Agreements, Customer Partnerships, Decision Making, Financial Performance, Market Access, Operational Excellence, Stakeholder Management, Strategic.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree or equivalent required. Minimum 6 years of experience within the pharmaceutical or healthcare industry. Minimum 2 years of experience in a commercial operations, tender management, contracting, pricing, Gross-to-Net, revenue management, or related commercial excellence role. Demonstrated understanding of institutional procurement and tendering environments within Saudi Arabia, including NUPCO and key governmental and PVT healthcare customers. Proven experience in commercial contract management, financial governance, forecasting, and business planning. Strong analytical capabilities with the ability to translate data into business insights and actions. Experience working effectively in a matrix organization and leading cross-functional initiatives. Fluent English communication skills; Arabic language skills are advantageous.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>ROLE PURPOSE</strong></p><p>Lead all soft services across Wa'ad Al Shamal and Jalamid — janitorial, landscaping, pest control, waste management, laundry, and housekeeping — ensuring service quality, safety, cost control, contractor performance, and end-user satisfaction across Maaden North.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><ul><li><p>Lead daily soft services operations across offices, accommodation, camps, and external areas.</p></li><li><p>Manage contractors against contracts, SOW, SLAs, KPIs, HSE requirements, and Maaden expectations.</p></li><li><p>Conduct site inspections, document gaps, and drive timely corrective actions.</p></li><li><p>Ensure all service requests are managed and closed through CAFM, MyFM, or the approved FM system.</p></li><li><p>Validate additional service requests: scope, manpower, materials, cost, and approvals.</p></li><li><p>Coordinate with FM, HR, EHSS, Operations, Housing, Procurement, and Security for smooth delivery.</p></li><li><p>Lead continuous improvement in hygiene, workplace appearance, and employee experience.</p></li><li><p>Prepare weekly and monthly performance reports covering KPIs, risks, costs, and action plans.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor degree in Facility Management, Business Administration, Engineering, or Hospitality.</p></li><li><p>10+ years in FM or soft services, including 5+ years in a supervisory or managerial role.</p></li><li><p>Experience in industrial, mining, camps, or large multi-site operations is highly preferred.</p></li><li><p>Strong knowledge of janitorial, landscaping, pest control, waste, laundry, and housekeeping standards.</p></li><li><p>Solid grasp of contract management, SLA/KPI monitoring, cost control, and service governance.</p></li><li><p>Familiarity with CAFM, CMMS, MyFM, or similar systems; strong HSE and permit-to-work awareness.</p></li><li><p>Ability to work with Arabic- and English-speaking stakeholders; English proficiency (IELTS 5.0 or equivalent).</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b> Job Description </b><p> <b>Our vision for </b>Medication Management Solutions <b>at BD</b> </p> <p>With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.</p> <b>About the role</b> <p>The National Sales Manager Medication Management Solutions (MMS) will lead the overall commercial strategy, sales performance, and market share growth of BD's MMS portfolio across Saudi Arabia.</p> <p> </p> <p>As the country leader for the MMS business, this individual will be responsible for the national sales organization, drive sustainable revenue growth, strengthen strategic customer partnerships, and ensure the successful execution of business objectives across all regions of the Kingdom.</p> <p> </p> <p>This role requires a commercially driven and inspirational leader who can develop high-performing teams. They spot new growth opportunities and create strong relationships with important healthcare customers. This helps BD maintain its trusted partner status in medication management.</p> <p> </p> <p> <b>Location: Riyadh </b> <br> </p> <b>Main responsibilities will include:</b> <ul> <li> <p>Lead the overall MMS commercial business across Saudi Arabia, with full accountability for achieving sales, market share, and profitability objectives.</p> </li> <li> <p>Develop and implement national sales strategies and business plans to drive sustainable growth across the Kingdom.</p> </li> <li> <p>Lead, coach, and develop a team of Regional Sales Managers and Sales Representatives, fostering a high-performance culture focused on customer success and business results.</p> </li> <li> <p>Build and maintain strategic relationships with key opinion leaders (KOLs), major healthcare groups, government entities, procurement organizations, and other influential stakeholders.</p> </li> <li> <p>Drive business expansion by identifying market trends, customer needs, competitive insights, and emerging growth opportunities.</p> </li> <li> <p>Lead all aspects of national sales forecasting, budgeting, pipeline management, and resource allocation to improve business performance.</p> </li> <li> <p>Partner closely with Marketing, Clinical, Commercial Excellence, and cross-functional teams to ensure alignment on strategic initiatives, customer engagement, and product launches.</p> </li> <li> <p>Champion BD's values while ensuring compliance with all company policies, industry regulations, and ethical standards.</p> </li> <li> <p>Conduct regular performance reviews, talent development initiatives, succession planning, and coaching programs to build organizational capability.</p> </li> <li> <p>Provide regular business reviews, market intelligence, and strategic recommendations to senior leadership.</p> </li> </ul> <p> </p> <b>About you</b> <ul> <li> <p>Bachelor's degree in Biomedical Engineering, Business Administration, Life Sciences, Marketing, or a related field.</p> </li> <li> <p>Minimum 10 years of dynamic commercial experience within the medical device, healthcare technology, or pharmaceutical industry.</p> </li> <li> <p>Minimum 5 years of leadership experience leading multi-regional or national sales teams.</p> </li> <li> <p>Shown success leading a sales organization and delivering consistent revenue growth at a national level.</p> </li> <li> <p>Strong understanding of the Saudi healthcare ecosystem, including key accounts, government sectors, tender processes, and procurement pathways.</p> </li> <li> <p>Demonstrated ability to lead large teams, influence partners, and drive organizational performance.</p> </li> <li> <p>Experience in Medication Management Solutions, Infusion Systems, Medication Delivery, Infusion Pumps, or related healthcare technologies is highly preferred.</p> </li> <li> <p>High proficiency in organizing plans, business insight, and evaluating data.</p> </li> <li> <p>Strong communication, negotiation, and executive presentation skills in both English and Arabic.</p> </li> <li> <p>Proficiency with CRM platforms (Salesforce preferred) and commercial performance management tools.</p> </li> <li> <p>Willingness to travel extensively across Saudi Arabia.</p> </li> </ul> <p> </p> <p> </p> Why Join Us? <p>To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you ll discover a culture in which you can learn, grow and thrive. </p> <p> </p> <p>We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. </p> <p> </p> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Service Delivery Manager to oversee the delivery of IT services, ensuring operational excellence and high customer satisfaction. The ideal candidate will be responsible for managing service delivery operations, monitoring SLAs, coordinating vendors, driving continuous service improvements, and maintaining strong customer relationships while ensuring delivery commitments are consistently achieved.</p><p>Key Responsibilities</p><ul><li>Manage end-to-end service delivery operations for customers and internal stakeholders.</li><li>Track and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li><li>Coordinate with vendors, partners, and internal teams to ensure timely issue resolution and service delivery.</li><li>Conduct regular service review meetings and provide operational performance reports.</li><li>Monitor incidents, service requests, problems, and escalations to ensure timely resolution.</li><li>Drive continuous service improvement initiatives and process optimization.</li><li>Ensure adherence to customer-facing delivery commitments and contractual obligations.</li><li>Collaborate with project managers, technical teams, and business stakeholders to ensure seamless service transitions.</li><li>Prepare executive dashboards, operational reports, and governance documentation.</li></ul><p>Must Have Skills</p><ul><li>Experience in SLA Tracking AND Vendor Follow-up AND Operational Reporting AND Service Reviews AND Customer-Facing Delivery Commitments .</li><li>IT service management frameworks: ITIL OR ISO/IEC 20000 OR COBIT .</li><li>Service management tools: ServiceNow OR Jira Service Management OR BMC Helix OR Freshservice OR ManageEngine ServiceDesk Plus .</li><li>Incident Management AND Problem Management AND Change Management AND Service Request Management .</li><li>Vendor Management AND Stakeholder Management AND Customer Relationship Management .</li><li>Service Governance AND Operational Excellence AND Continuous Service Improvement (CSI) .</li><li>Strong experience in KPI Reporting AND Performance Monitoring AND Escalation Management .</li><li>Excellent leadership, communication, negotiation, conflict resolution, and problem-solving skills.</li></ul><p>Good to Have Skills</p><ul><li>Project management methodologies: Agile OR Scrum OR Waterfall .</li><li>Project and collaboration tools: Jira OR Azure DevOps OR Microsoft Project OR Confluence .</li><li>Reporting and analytics tools: Power BI OR Tableau OR Microsoft Excel .</li><li>Familiarity with cloud platforms: AWS OR Microsoft Azure OR Google Cloud Platform (GCP) .</li><li>Experience supporting DevOps, infrastructure, cloud, or application support teams.</li><li>Certifications: ITIL Foundation OR ITIL Managing Professional OR PMP OR PRINCE2 OR Certified ScrumMaster (CSM) .</li><li>Knowledge of compliance and governance standards such as ISO 27001 OR SOC 2 .</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.</li><li>6 12 years of experience in IT Service Delivery, Service Operations, or Customer Success within enterprise environments.</li><li>Proven track record of managing enterprise customers, vendors, and multi-functional delivery teams.</li><li>Strong understanding of service lifecycle management, operational governance, and customer satisfaction metrics.</li><li>Excellent presentation, stakeholder management, and executive communication skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p>Thomson Reuters is the global market leader in content, AI and software solutions. We empower legal &amp; Tax professionals within law firms, corporates, governments, and academic institutions with intelligent data and software solutions that help in making confident decisions and reinventing the way they do their work. Thomson Reuters is looking for a Strategic Account Manager, Legal for MENA region based in Dubai to cover the whole legal solutions portfolio.</p> <p> </p> <p>The role is focused on growing and retaining revenue while expanding the market share of Thomson Reuters legal content, legal tech, and legal AI solutions within designated strategic accounts and territory. It involves opening and winning new business to expand Thomson Reuters' footprint in the region within designated accounts. The person in this role will act as an active "hunter and farmer," seeking out opportunities and progressing commercial conversations with clients. They will also develop and maintain high-level relationships in order to ultimately drive revenue growth. In addition, the role requires developing and executing a territory and account strategy, collaborating with various internal teams to deliver a comprehensive product offering that meets overall customer needs. Finally, the individual will be responsible for developing key stakeholder communities, both internally and externally.</p> <p> </p> <p> </p> <p> <b>About the role</b> </p> <p> </p> <p>As a Strategic Account Manager, you will:</p> <ul> <li> <p>Act as an expert for legal tech/AI solutions and advise clients to improve work efficiency.</p> </li> <li> <p>Selling TR legal solutions to existing and new clients within the designated territory.</p> </li> <li> <p>Maintain deep knowledge of the designated accounts/territory and the clients workflow and challenges.</p> </li> <li> <p>Strategically develops, executes and maintains a growth-centric business plan and own overall strategy for revenue growth.</p> </li> <li> <p>Develops strong, high level, contact network within the designated territory including C and E level executives and department heads.</p> </li> <li> <p>Establishes strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers.</p> </li> <li> <p>Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.</p> </li> <li> <p>Maintain accurate pipeline on salesforce for forecast and reporting purposes.</p> </li> <li> <p>Maintains up to date product knowledge on all products and solutions. Serves as a business advisor to promote long term relationships with the client and drives overall customer satisfaction.</p> </li> </ul> <p> </p> <p> </p> <p> <b>About You</b> </p> <p> </p> <p>To be considered for the role of trategic Account Manager, you will have:</p> <ul> <li> <p>Experience working with (Corporates, governments, and law firms) in MENA markets.</p> </li> <li> <p>Self-starter with a strong sales experience, preferably within the legal/regulatory / SAS related field with a legal/ technology/business educational background or related field.</p> </li> <li> <p>Fluency in English, Arabic is a plus.</p> </li> <li> <p>Strong understanding of customers and their business model and workflows.</p> </li> <li> <p>Strong relationship building skills and experience in establishing C level relationship.</p> </li> <li> <p>Proven commercial experience in a customer facing environment required.</p> </li> <li> <p>Problem solving skills and ability to understand, articulate, structure and solve client needs.</p> </li> <li> <p>Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.</p> </li> <li> <p>Strong collaboration skills &amp; strong interpersonal skills.</p> </li> <li> <p>Self-confident and comfortable working under limited supervision.</p> </li> <li> <p>A desire to compete and win business in a team setting. Wide contact network across MENA region would be an advantage</p> </li> </ul> <p> </p> <p> </p> <p>#LI-IG1</p> <p> </p> <p> </p> <p> <b>What s in it For You?</b> </p> <div> <div> <div> <div> <ul> <li> <p> <b>Hybrid Work Model: </b>We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.</p> </li> <li> <p> <b>Flexibility &amp; Work-Life Balance:</b> Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.</p> </li> <li> <p> <b>Career Development and Growth:</b> By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.</p> </li> <li> <p> <b>Industry Competitive Benefits:</b> We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.</p> </li> <li> <p> <b>Culture:</b> Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.</p> </li> <li> <p> <b>Social Impact:</b> Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.</p> </li> <li> <p> <b>Making a Real-World Impact:</b> We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.</p></li></ul></div></div></div></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Drive rigorous and structured approach to identifying and solving complex technology business problems that leads to strategic insights</p><p>Identify/prioritize value creation opportunities at the intersection of business and technology based on assessment activities and an understanding of high-level visions, performance gaps, and needs</p><p>Lead independently small engagements or stream of work end-to-end across all delivery components: client satisfaction, value delivered, teams management, financials, etc.</p><p>Identify and nurture pull-through business opportunities, support business development effort with client and Accenture teams until successful sale closure</p><p>Collaborate with clients and within Accenture to align their business and technology priorities</p><p>Develop content knowledge and share through pro-active involvement in technology strategy operations and community of practices</p><p>Lead the creation of well-articulated thought leadership assets that present innovative insights, knowledge, guidance and recommendations on a specific market-relevant technology strategy domain</p><p>Interaction with senior management at a client and/or Accenture to steer recommendations and obtain buy-in on matters that may require alternate approach</p><p><strong>Key Skills</strong></p><p>Strong data-driven consulting with focus on business and technology value architecting and realization</p><p>Ability to act independently to determine methods and procedures on assignments</p><p>Management of team efforts at a client or within Accenture</p><p>Ability to pull-through business opportunities</p><p>Experience and understanding of core technology strategy offerings IT &amp; Digital technology strategy, enterprise architecture, operating model, data &amp; analytics, cloud</p><p>Experience in technology advisory and/or implementation</p><p>Ability to operate cross industry, with preferred experience in Banking, Telcos, Oil&amp;Gas, and/or Government</p><p>Pro-actively acquired business knowledge beyond technical role or via business school i.e. MBA</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualification</h2><p>Minimum 5-8 years work experience - at least 5 years in IT/Digital technology strategy</p><p>Proven and relevant past consulting experience; alternatively strong in-house IT &amp; Digital strategy / enterprise architecture division / advanced startup / pre-sales roles (and demonstration of intrinsic consulting skills)</p><p>Arabic speaking preferred and fluent English</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and lead all aspects of assigned project operations (including resourcing, formal project controls, quality assurance, and contractual requirements) to ensure that projects are managed in line with company standards and delivered on-time/on-budget and as per the project case. Also, manage and coordinate project mobilization activities, and lead the development of the project initiation document, project scope, deliverables, and project and resource plans to successfully initiate the project and facilitate project progress monitoring in later phases.</p> <p> </p> <p> <strong>Key Responsibilities:</strong> </p> <ul> <li>Manage and coordinate the project mobilisation activities, lead the development of the project initiation document, project scope, deliverables, project and resource plans in order to successfully initiate the project and facilitate project progress monitoring in later phases.</li> <li>Identify risk areas and immediate/structural obstacles impeding successful project implementation in order to minimise risk, take corrective actions/escalate wherever required and ensure successful project implementation.</li> <li>Manage and review the design and implementation of formal project controls and other quality assurance activities to ensure adherence to company standards, risk minimisation and efficiency.</li> <li>Assist in identifying key lessons from past/on-going projects and translate insights into improvement recommendations in order to provide input into the development of business cases/plans and ensure project integrity and direction.</li> <li>Cooperate closely with stakeholders and project sponsors and manage the development of communication plans in order to ensure that information is shared and stakeholder engagement facilitated.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> <strong>Key Requirements:</strong> </p> <p> </p> <ul> <li>Bachelor s degree in Project Management, Business Administration or a similar field .</li> <li>+4 years of experience in Project Management.</li> <li>Structured approach.</li> <li>Analytical Thinking.</li> <li>PMP Certificate.</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Additional Locations: N/A</p><p>Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance</p><p>At Boston Scientific, we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we ll help you in advancing your skills and career. Here, you ll be supported in progressing whatever your ambitions.</p><p>Senior Account Manager - Neuromodulation</p><p>About the role:</p><p>As a Senior Account Manager, you will play a key role in driving sustainable sales growth while building trusted partnerships with healthcare professionals and key stakeholders. You will combine commercial expertise with clinical knowledge to support physicians during procedures, deliver product education and help improve patient outcomes. In this role, you will be responsible for developing and executing account strategies, identifying new business opportunities and strengthening long-term customer relationships. Working closely with physicians, hospital teams and cross-functional colleagues, you will ensure customers receive exceptional clinical and commercial support. You will also be expected to take a proactive approach to achieving sales objectives while sharing your knowledge and supporting the development of less experienced sales team members when appropriate.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum of 5 years' experience in medical device, healthcare or pharmaceutical sales.</li><li>Proven track record of achieving or exceeding sales targets in a competitive environment.</li><li>Strong relationship-building and key account management skills.</li><li>Ability to provide clinical support and confidently communicate product value to healthcare professionals.</li><li>Strong business acumen with the ability to identify growth opportunities and develop strategic account plans.</li><li>Excellent communication, presentation and negotiation skills.</li><li>Willingness to travel frequently within the assigned territory.</li><li>Valid driver's license.</li></ul><p>Preferred qualifications:</p><ul><li>Experience supporting clinical cases in a hospital environment.</li><li>Experience working with multiple healthcare stakeholders.</li><li>Previous experience mentoring or coaching sales colleagues.</li><li>Bachelor's degree in Life Sciences, Business or a related field.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Amazon, one the world s leaders in e-commerce, is expanding its Retail business and l- Experience with software and editing tools (including HTML, Excel and SQL) - Experience in online retail - Experience using analytical specific tools such as Google Analytics, SQL or HTML Our inclusive culture empowers Amazonians to delive</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree</li><li>1+ years of account management, project or program management or buying experience</li><li>Experience using Excel and other business analytic tools</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Saudi Technical Project Manager based in Riyadh to lead and manage technology-related projects from planning to delivery. The role requires strong project management skills, technical understanding, and the ability to coordinate between Product, Engineering, Cybersecurity, Compliance, Operations, and external vendors to ensure projects are delivered on time, within scope, and aligned with business and regulatory requirements.</p><p>Key Responsibilities</p><ul><li>Manage end-to-end technical projects, including planning, execution, monitoring, and delivery.</li><li>Work closely with engineering, product, cybersecurity, compliance, and business teams to define project scope, timelines, milestones, and deliverables.</li><li>Translate business requirements into clear technical project plans and actionable tasks.</li><li>Track project progress, risks, dependencies, blockers, and provide regular updates to management.</li><li>Coordinate with internal teams and external vendors to ensure smooth project delivery.</li><li>Ensure technical projects follow proper governance, documentation, approvals, and change management processes.</li><li>Support prioritization of technical initiatives based on business impact and available resources.</li><li>Facilitate meetings, prepare project reports, and maintain project documentation.</li><li>Identify risks early and propose practical mitigation plans.</li><li>Ensure alignment with internal policies, cybersecurity requirements, and regulatory expectations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Saudi national.</li><li>Currently based in Riyadh.</li><li>Bacheloru2019s degree in Information Technology, Computer Science, Engineering, Business, or a related field.</li><li>3u2013 5 years of experience in project management, preferably in technology, fintech, banking, payments, or software environments.</li><li>Strong understanding of technical concepts such as APIs, system integrations, software development lifecycle, cloud systems, cybersecurity, and infrastructure.</li><li>Experience working with technical teams, product teams, and business stakeholders.</li><li>Strong communication, follow-up, and stakeholder management skills.</li><li>Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>Strong documentation and reporting skills.</li><li>Preferred Qualifications PMP, CAPM, Scrum Master, Agile, or similar certification.</li><li>Experience in fintech, payments, banking, or SAMA-regulated environments.</li><li>Knowledge of Jira, Confluence, Microsoft Project, Asana, Click Up, or similar project management tools.</li><li>Understanding of compliance, cybersecurity, and vendor management requirements.</li></ul><p>Key Competencies</p><ul><li>Project planning and execution</li><li>Technical understanding</li><li>Stakeholder management</li><li>Problem solving</li><li>Risk and dependency management</li><li>Communication and reporting</li><li>Attention to detail</li><li>Ownership and accountability</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. Why this role matters Customer service is evolving faster than ever. Customers expect instant, personalized support, while support teams are under constant pressure to resolve issues faster without sacrificing quality. AI is fundamentally changing how support organizations operate, and we're building the products that will define that future. As our Principal Product Manager , you'll own the strategy and direction of Lucidya's Customer Service Suite , including OmniServ, our ticketing and case management platform, mobile experience, and the AI-powered capabilities that enable support teams to work smarter. This isn't a role where you'll simply manage a backlog. You'll define where the product goes, make difficult prioritization decisions, and shape experiences that thousands of users rely on every day. You'll spend time with customers, understand how they actually work, and turn those insights into products that solve meaningful problems. We're looking for someone who enjoys solving complex challenges, questions assumptions, and is excited by building products where AI creates real customer value - not simply because it's the latest trend. What You'll Do Own the vision, strategy, and roadmap for Lucidya's Customer Service Suite, ensuring every investment moves the product closer to solving meaningful customer problems. Spend time with customer support teams, operations leaders, and enterprise customers to deeply understand how they work, where they struggle, and what would genuinely improve their day-to-day experience. Work closely with Engineering and Design to continuously deliver valuable improvements, favouring learning through iteration over waiting for perfection. Make thoughtful product decisions by balancing customer needs, business priorities, technical complexity, and long-term platform strategy. Champion AI-powered experiences that genuinely improve agent productivity and customer outcomes, rather than adding technology for technology's sake. Partner with Customer Success, Sales, and Marketing to ensure new capabilities are successfully adopted and create measurable business impact after launch. Use customer feedback, product analytics, market trends, and experimentation to continuously improve the product and validate product decisions. Create alignment across stakeholders by communicating product strategy, priorities, trade-offs, and roadmap decisions with clarity and confidence. Build trust across cross-functional teams by creating a collaborative environment where great ideas can come from anyone. Who You Are You've spent 7-9 years building B2B SaaS products and have owned a product or product suite end-to-end not just individual features. You enjoy solving customer problems more than shipping features. You naturally ask "What problem are we solving?" before deciding "What should we build?" You're comfortable making difficult prioritization decisions and explaining the reasoning behind them, even when not everyone agrees. You enjoy spending time with customers and believe the best product decisions come from understanding real user behaviour rather than assumptions. You collaborate exceptionally well with engineers and designers. You don't need to write production code, but you're technical enough to challenge ideas, understand trade-offs, and make informed decisions together. You're naturally curious. Whether it's a new AI capability, workflow automation tool, or emerging technology, you've probably already experimented with it before someone asked you to. You value progress over perfection and know when it's time to ship, learn, and iterate. You're comfortable using data to support your decisions but know that numbers alone rarely tell the full story. You communicate clearly with technical and non-technical audiences alike and can simplify complex ideas without oversimplifying the problem. You're fluent in both Arabic and English , enabling you to work closely with our customers across the region. You'll likely have experience with Product management platforms such as Jira and Confluence. Collaboration tools including Miro and Figma. Product analytics platforms such as Mixpanel, Amplitude, or similar. SQL for exploring product data and validating hypotheses. Customer support platforms such as Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, or similar. Generative AI tools such as ChatGPT, Claude, GitHub Copilot, or equivalent productivity tools. Bonus points if you have: Previously worked in Customer Support, Customer Success, Contact Centres, or Service Operations before moving into Product. Built AI-powered workflows or automation products that delivered measurable customer outcomes. Experience designing or building enterprise customer service software. What Success Looks Like (First 6 Months) Within your first six months, you'll have built a deep understanding of Lucidya's Customer Service Suite, our customers, and the workflows that power their support operations. More importantly, you'll have: Become the go-to product leader for the Customer Service Suite, with a deep understanding of both the product and the customer problems it solves. Shipped meaningful improvements to OmniServ or the mobile experience that customers notice and that measurably improve how support teams work. Earned the trust of Engineering, Design, and cross-functional stakeholders by making thoughtful product decisions, communicating trade-offs clearly, and consistently delivering value. Built strong relationships with customers and established a regular feedback loop that directly influences product priorities. Defined and communicated a clear product roadmap that balances customer needs, business priorities, and long-term product strategy. Identified opportunities to leverage AI and automation in ways that create genuine value for support teams rather than simply introducing new technology. What the hiring process will look like Our hiring process is designed to help both you and us determine whether this is the right fit.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You've spent 7-9 years building B2B SaaS products and have owned a product or product suite end-to-end not just individual features. You enjoy solving customer problems more than shipping features. You naturally ask "What problem are we solving?" before deciding "What should we build?" You're comfortable making difficult prioritization decisions and explaining the reasoning behind them, even when not everyone agrees. You enjoy spending time with customers and believe the best product decisions come from understanding real user behaviour rather than assumptions. You collaborate exceptionally well with engineers and designers. You don't need to write production code, but you're technical enough to challenge ideas, understand trade-offs, and make informed decisions together. You're naturally curious. Whether it's a new AI capability, workflow automation tool, or emerging technology, you've probably already experimented with it before someone asked you to. You value progress over perfection and know when it's time to ship, learn, and iterate. You're comfortable using data to support your decisions but know that numbers alone rarely tell the full story. You communicate clearly with technical and non-technical audiences alike and can simplify complex ideas without oversimplifying the problem. You're fluent in both Arabic and English , enabling you to work closely with our customers across the region. You'll likely have experience with Product management platforms such as Jira and Confluence. Collaboration tools including Miro and Figma. Product analytics platforms such as Mixpanel, Amplitude, or similar. SQL for exploring product data and validating hypotheses. Customer support platforms such as Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, or similar. Generative AI tools such as ChatGPT, Claude, GitHub Copilot, or equivalent productivity tools. Bonus points if you have: Previously worked in Customer Support, Customer Success, Contact Centres, or Service Operations before moving into Product. Built AI-powered workflows or automation products that delivered measurable customer outcomes. Experience designing or building enterprise customer service software.</p><p></p></section>