وظائف فني نحاس - جدة السعودية

Requisition ID: 298906<br><br> Relocation Authorized: National - Single Telework Type: Full-Time Office/Project Work Location: Riyadh<br><br>Extraordinary Teams Building Inspiring Projects<br><br>Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.<br><br>Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.<br><br>Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.<br><br>Project Overview<br><br>Bechtel has been involved over the last 80 years in some of the world’s busiest and most complex airport projects, including Greenfield and Brownfield developments. In the GCC, we have held significant roles on King Khalid, King Fahad, Dubai, Hamad, and Muscat international airports.<br><br>Saudi Arabian Bechtel Company has been appointed to provide project management consultancy services (including technical, commercial, and construction management) for the development of a state of the art international airport in the city of Riyadh, Kingdom of Saudi Arabia.<br><br>King Salman International Airport will have a capacity of up to 120 million travellers by 2030 and 185 million travellers by 2050, and the capacity to process up to 3.5 million tons of cargo by 2050. Bechtel will provide PMC services for three new terminals; Terminal 6 is a new build ‘low cost carrier’ – hyper efficient terminal with gross floor area of ≈450,000m2, capacity of 20mppa; Iconic Terminal is a new build ‘new concept’ terminal with gross floor area of ≈ 1M m2, capacity of 40 to 45 mppa, and Private Aviation Terminal and hangars for VIPs and business jet passengers.<br><br>Job Summary<br><br>This position is for a Document Controller supporting the KSIA Project in Riyadh, Saudi Arabia. Reporting to the Project Document Manager, the role operates in a high-volume, fast-paced environment and plays a key part in maintaining effective document management practices across the project. The Document Controller is responsible for coordinating document workflows, ensuring compliance with established governance procedures, enhancing data accuracy, and supporting the overall document and records management process. This position requires a strong understanding of document control systems and the ability to manage multiple priorities while ensuring timely and accurate documentation flow.<br><br>Major Responsibilities<br><br>Serves as a member of the document management team to support Enterprise Content Management Systems (ECMS) such as Aconex and Unifier, and other associated tools Assists in determining requirements/expectations for integration, and with preparing a plan to provide ongoing support Utilizes standard Enterprise Content Management System (ECMS), archival/retention management systems, and/or Saa S applications to register, control, distribute, transmit and archive project records Design, implement, and refine document control processes and workflows across project Conduct internal audits to ensure compliance with company policies, project requirements, and ISO standards (e.g., ISO 9001, ISO 19650) Monitors and reviews data entry accuracy for self and support staff Demonstrates knowledge of various types of project deliverables issued in infrastructure projects and the document lifecycles associated with them Creates/updates desktop work instructions, plans and procedures Provides training on work processes and tools. Interacts with end users to support, troubleshoot, and resolve issues and provide technical support for system-related issues Knowledge of job role-based distribution/ communication matrix Experience with record retention and project closeout activities May develop and lead implementing records retention and turnover plans Interacts and trouble-shoot document control and system issues with contractors and suppliers Assists with access issues due to SSO or other authentication tools/processes Understands the functionality of two-step verification (2SV) authentication processes<br><br>Education And Experience Requirements<br><br>Requires bachelor's degree (or international equivalent) and 5-8 years of relevant experience or 9-12 years of relevant work experience<br><br>Required Knowledge And Skills<br><br>Advance proficiency in ECMS (e.g., Aconex, Unifier). Deep knowledge of document lifecycles in large-scale infrastructure or EPC projects. (design through commissioning). Designs, implements, and improves document control processes and workflows. Performs detailed QA/QC of project documents; may lead audits and compliance reviews. Proficient in Microsoft Office, particularly Excel; experience in creating and publishing high-level reporting, dashboards using Power BI. Strong understanding of industry standards (e.g., ISO 9001, ISO 19650). Experience Training and supporting junior team members. Detail-oriented with the ability to meet deadlines under pressure. Proactive, adaptable, and committed to continuous improvement. Strong team player with a focus on excellence and agility in dynamic environments. Analytical mindset, able to identify process gaps and drive improvements. <br><br>Total Rewards/Benefits<br><br>For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards<br><br>Diverse Teams Build The Extraordinary<br><br>As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.<br><br>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.<br><br>Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

Requisition ID: 298906<br><br> Relocation Authorized: National - Single Telework Type: Full-Time Office/Project Work Location: Riyadh<br><br>Extraordinary Teams Building Inspiring Projects<br><br>Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.<br><br>Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.<br><br>Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.<br><br>Project Overview<br><br>Bechtel has been involved over the last 80 years in some of the world’s busiest and most complex airport projects, including Greenfield and Brownfield developments. In the GCC, we have held significant roles on King Khalid, King Fahad, Dubai, Hamad, and Muscat international airports.<br><br>Saudi Arabian Bechtel Company has been appointed to provide project management consultancy services (including technical, commercial, and construction management) for the development of a state of the art international airport in the city of Riyadh, Kingdom of Saudi Arabia.<br><br>King Salman International Airport will have a capacity of up to 120 million travellers by 2030 and 185 million travellers by 2050, and the capacity to process up to 3.5 million tons of cargo by 2050. Bechtel will provide PMC services for three new terminals; Terminal 6 is a new build ‘low cost carrier’ – hyper efficient terminal with gross floor area of ≈450,000m2, capacity of 20mppa; Iconic Terminal is a new build ‘new concept’ terminal with gross floor area of ≈ 1M m2, capacity of 40 to 45 mppa, and Private Aviation Terminal and hangars for VIPs and business jet passengers.<br><br>Job Summary<br><br>This position is for a Document Controller supporting the KSIA Project in Riyadh, Saudi Arabia. Reporting to the Project Document Manager, the role operates in a high-volume, fast-paced environment and plays a key part in maintaining effective document management practices across the project. The Document Controller is responsible for coordinating document workflows, ensuring compliance with established governance procedures, enhancing data accuracy, and supporting the overall document and records management process. This position requires a strong understanding of document control systems and the ability to manage multiple priorities while ensuring timely and accurate documentation flow.<br><br>Major Responsibilities<br><br>Serves as a member of the document management team to support Enterprise Content Management Systems (ECMS) such as Aconex and Unifier, and other associated tools Assists in determining requirements/expectations for integration, and with preparing a plan to provide ongoing support Utilizes standard Enterprise Content Management System (ECMS), archival/retention management systems, and/or Saa S applications to register, control, distribute, transmit and archive project records Design, implement, and refine document control processes and workflows across project Conduct internal audits to ensure compliance with company policies, project requirements, and ISO standards (e.g., ISO 9001, ISO 19650) Monitors and reviews data entry accuracy for self and support staff Demonstrates knowledge of various types of project deliverables issued in infrastructure projects and the document lifecycles associated with them Creates/updates desktop work instructions, plans and procedures Provides training on work processes and tools. Interacts with end users to support, troubleshoot, and resolve issues and provide technical support for system-related issues Knowledge of job role-based distribution/ communication matrix Experience with record retention and project closeout activities May develop and lead implementing records retention and turnover plans Interacts and trouble-shoot document control and system issues with contractors and suppliers Assists with access issues due to SSO or other authentication tools/processes Understands the functionality of two-step verification (2SV) authentication processes<br><br>Education And Experience Requirements<br><br>Requires bachelor's degree (or international equivalent) and 5-8 years of relevant experience or 9-12 years of relevant work experience<br><br>Required Knowledge And Skills<br><br>Advance proficiency in ECMS (e.g., Aconex, Unifier). Deep knowledge of document lifecycles in large-scale infrastructure or EPC projects. (design through commissioning). Designs, implements, and improves document control processes and workflows. Performs detailed QA/QC of project documents; may lead audits and compliance reviews. Proficient in Microsoft Office, particularly Excel; experience in creating and publishing high-level reporting, dashboards using Power BI. Strong understanding of industry standards (e.g., ISO 9001, ISO 19650). Experience Training and supporting junior team members. Detail-oriented with the ability to meet deadlines under pressure. Proactive, adaptable, and committed to continuous improvement. Strong team player with a focus on excellence and agility in dynamic environments. Analytical mindset, able to identify process gaps and drive improvements. <br><br>Total Rewards/Benefits<br><br>For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards<br><br>Diverse Teams Build The Extraordinary<br><br>As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.<br><br>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.<br><br>Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Service Representative to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Support Representative (Remote) to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Remote Customer Support Agent to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

Requisition ID: 297694<br><br> Relocation Authorized: International - Single Telework Type: Full-Time Office/Project Work Location: Riyadh<br><br>Extraordinary Teams Building Inspiring Projects<br><br>Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.<br><br>Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.<br><br>Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.<br><br>Project Overview<br><br>Expo 2030 Riyadh is a global platform where countries, organizations, and individuals will come together to collaborate. Under the theme “Foresight for Tomorrow,” the Expo promotes sustainable development, innovation, and transformative thinking. The event will be held from October 2030 to March 2031 and is expected to welcome over 40 million visits.<br><br>The 6 km² Masterplan outlines a comprehensive framework for participation and infrastructure at the Expo. The exhibition space, totaling 491,100 m² GFA, can accommodate up to 197 participating countries and 29 international organizations. Working collaboratively with our customer, Expo 2030 Riyadh Company (ERC), Bechtel will manage the infrastructure program which comprises early works, utilities, and publicly accessible spaces like streets and parks. Our scope on the six-square-kilometer site will transition into a mixed-use legacy development to serve the community after the six-month event is over. The project’s master plan leverages international sustainability standards for urban afforestation, treated water, and energy sources.<br><br>Job Summary<br><br>In this role, you will manage the integration of operational requirements across the planning, design, construction, testing, commissioning, and operational readiness phases of the programme.<br><br>Acting as the primary PMC focal point for operations, you will ensure that operator requirements, event operations, mobility operations, logistics, security, maintenance, customer experience, and venue operations are effectively captured, coordinated, and incorporated into project delivery.<br><br>You will manage operational interfaces between consultants, contractors, operators, authorities, venue teams, and project stakeholders, ensuring that infrastructure, systems, and facilities are developed in a manner that supports safe, efficient, and effective event-time and legacy operations.<br><br>Drawing upon major-event and mega-project experience, you will support the transition from design and construction into testing, commissioning, readiness, and operational delivery, ensuring that operational risks, dependencies, and stakeholder requirements are proactively identified and managed throughout the project lifecycle.<br><br>Major Responsibilities<br><br>Reports to the Engineering Manager/Technical Delivery Manager. Acts as the PMC lead for operational integration and operational readiness activities. Serves as the primary interface between project delivery teams and future operators, users, authorities, and operational stakeholders. Develops and maintains operational requirements, assumptions, constraints, and operational interface registers. Ensures operational requirements are incorporated into planning, design, procurement, construction, testing, commissioning, and handover activities. Coordinates operational interfaces across mobility, transport, logistics, security, venues, facilities management, maintenance, workforce, customer experience, and event operations. Reviews design submissions and technical deliverables to confirm operational requirements have been adequately incorporated. Leads operational readiness workshops, operational reviews, and stakeholder coordination meetings. Coordinates the development and review of Concepts of Operations (Con Ops), Operational Plans, Readiness Plans, Transition Plans, and Handover Strategies. Supports the development of event-time and legacy operating models. Identifies operational risks, operational dependencies, and readiness gaps and develops mitigation strategies. Coordinates testing, commissioning, trial operations, rehearsals, and readiness activities with project stakeholders. Supports the integration of mobility operations including public transport, buses, fleets, depots, traffic management, pedestrian movement, crowd management, and transport control functions. Coordinates with security, emergency management, logistics, venue operations, and government agencies to ensure operational alignment. Supports authority engagement and reviews associated with operational approvals and readiness requirements. Provides regular reporting on operational readiness, interface status, risks, issues, and mitigation actions. Supports transition from project delivery into operational deployment and handover.<br><br>Education And Experience Requirements<br><br>Requires bachelor's degree (or international equivalent) in Engineering, Operations Management, Transportation, Event Management, Project Management, or related discipline.15+ years of experience in major programme delivery, operations planning, operational readiness, venue operations, transportation operations, or related disciplines. Experience delivering major events such as Expo, Olympic Games, FIFA World Cup, Asian Games, large-scale sporting events, airports, theme parks, or comparable mega-events. Demonstrated experience developing and coordinating operational requirements across multidisciplinary projects. Experience managing interfaces between operators, designers, contractors, authorities, and project stakeholders. Experience supporting testing, commissioning, trial operations, readiness, transition, and handover activities. Strong understanding of event operations, transport operations, crowd management, logistics, security coordination, and operational governance. Strong stakeholder management, facilitation, and communication skills. Ability to operate effectively in complex multi-organizational environments.<br><br>Total Rewards/Benefits<br><br>For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards<br><br>Diverse Teams Build The Extraordinary<br><br>As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.<br><br>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.<br><br>Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

Position Summary<br><br>The Senior Specialized Sales Engineer is responsible for driving the profitable growth of Schneider Electric's Busway Systems business through specification influence, project pursuit, technical leadership and customer engagement.<br><br>The role serves as the primary technical and commercial interface between customers, partners, consultants, project execution teams, supply chain and manufacturing facilities, ensuring seamless project delivery from design development through installation and commissioning.<br><br>The successful candidate combines strong deep technical expertise with sales acumen in busway systems, application engineering, design review, system layout optimization, BOM generation, factory coordination and site execution support.<br><br>Key Responsibilities<br><br>Sales & Business Development Develop and execute territory growth plans for Schneider Electric Busway Systems. Drive project specifications with consultants, EPCs, contractors, panel builders, and end users. Generate and develop new business opportunities across Data Centers, Buildings, Healthcare, Infrastructure, Utilities, and Industrial segments. Build strong relationships with key stakeholders to position Schneider Electric as the preferred Busway partner. Manage project opportunities from early design stage until order closure. Achieve annual sales, profitability, and market share objectives. Maintain an accurate project pipeline and forecast. Technical Sales Leadership Provide technical consultation and solution architecture for Busway applications. Support customers in selecting the most suitable busway configurations and system architectures. Review project specifications, single-line diagrams, and electrical layouts. Conduct technical presentations, workshops, and customer training. Promote Schneider Electric's value proposition through solution selling and lifecycle benefits. Support value engineering initiatives to improve competitiveness while maintaining compliance and reliability. Design & Application Engineering Prepare preliminary Busway layouts and routing concepts. Review customer electrical drawings, specifications, and installation requirements. Develop and validate isometric drawings for manufacturing and installation purposes. Generate and validate Bills of Materials (BOMs). Support busway sizing, voltage drop analysis, short-circuit calculations, and system optimization. Ensure solutions comply with IEC standards and project requirements. Coordinate technical approvals and design clarifications throughout project execution. Partner Development & Capability Building Develop and execute Schneider Electric Busway Partner Enablement programs. Train, certify and upskill Schneider Electric partners on Busway technologies, applications, installation practices and competitive differentiation. Conduct technical workshops, customer seminars and product awareness sessions. Support partner business planning and go-to-market strategies. Drive partner competency development to ensure sustainable business growth and project execution excellence. Factory Interface & Engineering Coordination Single Point of Contact for Manufacturing Act as the primary interface between customers, partners, sales teams, engineering teams, and Schneider Electric manufacturing facilities. Manage technical and commercial communication with the factory throughout the project lifecycle. Ensure customer requirements are accurately captured and communicated to manufacturing teams. Drive timely responses to technical queries, design clarifications, and engineering deviations. Facilitate alignment between customer expectations and manufacturing capabilities. Design Translation & Factory Readiness Convert partner and consultant drawings into factory-ready engineering packages. Translate customer drawings, sketches, specifications, and installation requirements into manufacturing-friendly formats. Develop isometric drawings and fabrication documentation understandable by factory engineering teams. Ensure all technical requirements, dimensions, routing details, and installation constraints are clearly defined before production release. Review factory drawings and ensure alignment with approved customer designs. Supply Chain & Project Fulfillment Management Actively follow up with factories, planning teams, and supply chain stakeholders to ensure on-time project delivery. Monitor order progress from booking through manufacturing, logistics, shipment, and site delivery. Identify potential supply risks and proactively drive mitigation plans. Coordinate priorities for critical projects and strategic customer requirements. Provide customers and internal stakeholders with regular project status updates. Support expediting activities for urgent projects and critical milestones. Work closely with logistics and manufacturing teams to improve delivery performance and customer satisfaction. Site Installation & Project Support Conduct site visits and installation reviews. Support customers and contractors during installation and commissioning activities. Provide technical guidance on installation best practices and site execution. Resolve technical issues arising during installation and startup. Coordinate with project teams to ensure successful project completion. Support after-sales and warranty-related technical discussions when required.<br><br>Required Qualifications<br><br>Education<br><br>Bachelor’s degree in electrical engineering.<br><br>Experience<br><br>Minimum 8 years of experience in Schneider Electric Busway systems. Experience in technical sales, pre-sales engineering, application engineering, or design engineering. Demonstrated experience interacting directly with factories and manufacturing teams. Experience supporting large-scale projects from design stage through execution.<br><br>Rewards designed for you<br><br>Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.<br><br> Country-specific programs and initiatives may be available.<br><br>Looking to make an IMPACT with your career?<br><br>When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.<br><br>IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.<br><br>We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.<br><br>Become an IMPACT Maker with Schneider Electric – apply today!<br><br>€40 billion global revenue<br><br>+9% organic growth<br><br>150 000+ employees in 100+ countries<br><br>You must submit an online application to be considered for any position with us. This position will be posted until filled.<br><br>Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. <br><br>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here<br><br>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Requisition ID: 298788<br><br> Relocation Authorized: National - Single Telework Type: Full-Time Office/Project Work Location: Riyadh<br><br>Extraordinary Teams Building Inspiring Projects<br><br>Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.<br><br>Project Overview<br><br>Bechtel has been involved over the last 80 years in some of the world’s busiest and most complex airport projects, including Greenfield and Brownfield developments. In the GCC, we have held significant roles on King Khalid, King Fahad, Dubai, Hamad, and Muscat international airports.<br><br>Saudi Arabian Bechtel Company has been appointed to provide project management consultancy services (including technical, commercial, and construction management) for the development of a state of the art international airport in the city of Riyadh, Kingdom of Saudi Arabia.<br><br>King Salman International Airport will have a capacity of up to 120 million travellers by 2030 and 185 million travellers by 2050, and the capacity to process up to 3.5 million tons of cargo by 2050. Bechtel will provide PMC services for three new terminals; Terminal 6 is a new build ‘low cost carrier’ – hyper efficient terminal with gross floor area of ≈450,000m2, capacity of 20mppa; Iconic Terminal is a new build ‘new concept’ terminal with gross floor area of ≈ 1M m2, capacity of 40 to 45 mppa, and Private Aviation Terminal and hangars for VIPs and business jet passengers.<br><br>Job Summary<br><br>In this role, you will report to the MEP Lead and be accountable for supervising and managing the work of the customer’s designers and contractors in the delivery of design for the airport terminal HVAC controls and building management systems. You will prepare estimates, work plans, progress reports and assist with the tender, evaluation and award recommendations for the MEP contractor(s). You will coordinate and collaborate with other teams such as the Terminal Delivery teams, Stakeholder Management, Contracts & Procurement and Start-up/Commissioning as required through all stages of the Project life cycle. Your technical expertise and coordination will ensure outcomes meet customer and project requirements.<br><br>Major Responsibilities<br><br>Supervision and management of the customer’s designers and contractors in the delivery of terminal buildings BMS design. Review of technical submissions from designers and contractors relating to BMS. Support to Contracts & Procurement in the delivery of design to support procurement and post tender technical evaluation and award recommendations. Monitoring & reporting on the progress and performance of the customer’s designers and contractors. Coordination with the Stakeholder Management team to ensure that all required permits and approvals are achieved in a timely manner throughout the Project life cycle. Support to Construction & Quality delivery teams during the execution of the works relating to terminal buildings mechanical systems, including resolution of requests for information, field change requests, non-conformance reports and work inspection requests. Support the undertaking of vendor factory testing & inspections Support to Start-Up/Commissioning team from the outset to ensure that start-up/commissioning and hand-over requirements are addressed early in the design process and support the conduct of testing and commissioning during the execution of the works. Coordinate BMS design with other project disciplines, review project design criteria, vendor submissions, construction inspection records and startup test reports Coordinate mechanical systems design integration across numerous contracts, work packages and stakeholders. Liaison with customer representatives as the subject matter expert and accountable person for delivery of mechanical systems engineering documentation, including presentations and reporting as required. Undertake audits, reports and present findings of designer, contractor, stakeholder and project team application and adherence to engineering processes and policies. Support the production of verification packages to facilitate turnover of completed mechanical systems and facilities.<br><br>Education And Experience Requirements<br><br>Requires a bachelor's degree (or international equivalent) and minimum of 8 years of relevant mechanical systems engineering experience. Professional accreditation with an appropriate internationally recognized body.<br><br>Required Knowledge And Skills<br><br>Knowledge and experience with BMS design including HVAC controls and low voltage electrical systems, including lighting controls. Familiarity with applicable national and international design codes. Familiarity with sustainability design requirements applicable to conservation of energy and water supplies and third party sustainability accreditation requirements such as LEED. Understanding of airline industry and international regulatory codes, standards and design criteria relating to airport design. Experience with integration of airport mechanical systems into building management systems. Knowledge of interface management and the management of system to civil and system to system interfaces. Possesses working knowledge and production ability with computer-aided drafting software, such as Auto CAD and Revit. Possesses a working knowledge of BIM processes, including experience designing projects in BIM platforms, particularly Revit and Navisworks.<br><br>Total Rewards/Benefits<br><br>For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards<br><br>Diverse Teams Build The Extraordinary<br><br>As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.<br><br>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.<br><br>Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

Role Purpose Ejad Tech is seeking a senior, client-facing Subject Matter Expert in AI and Emerging Technologies who can help shape demand, qualify opportunities, define solution direction, and support credible technical conversations with enterprise and government stakeholders in Saudi Arabia. The role is designed for the market reality in which many clients are still building awareness, need trusted guidance before they buy, and expect a technically credible advisor who can connect innovation ambition with practical implementation pathways. This position sits between traditional sales, technical architecture, and delivery assurance. It is intended for a professional who can engage executives, accompany leadership and sales teams in strategic meetings, translate emerging technology concepts into business value, frame feasible solution approaches, support indicative pricing and commercial shaping, and give clients confidence that proposed AI and emerging technology initiatives can move responsibly from idea to implementation. The role is not a pure delivery role and not a pure sales role. It is a forward-facing consulting and solution-shaping role focused on AI-first growth, emerging technology opportunity development, and strong continuity between what is proposed, what is sold, and what can realistically be delivered. Role Mandate The SME will serve as Ejad Tech’s technical and advisory front for AI and emerging technologies during client engagement, presales, executive awareness discussions, solution shaping, and selected transition-to-delivery activities. The role is expected to strengthen client confidence, improve technical credibility during pursuit stages, and help the business create demand in markets where customers may not yet have fully defined AI or emerging technology requirements. The successful candidate should be able to operate in the space between deep technologists and non-technical commercial stakeholders: strong enough to discuss architecture, integration, delivery implications, use-case feasibility, governance, and vendor options, while also being commercially aware enough to support opportunity qualification, sizing assumptions, solution packaging, and persuasive executive conversations. Key Responsibilities• Act as a senior, client-facing advisor on AI, Generative AI, machine learning, intelligent automation, and relevant emerging technologies for government and enterprise clients.• Accompany Sales, Business Development, and Executive Leadership in strategic client meetings, executive briefings, workshops, and awareness sessions to educate stakeholders, shape demand, and position practical technology opportunities.• Lead discovery, innovation, use-case, and solution-design workshops; translate business challenges into clear value cases, technology use cases, and phased implementation roadmaps.• Qualify AI and emerging-technology opportunities by assessing business value, feasibility, data readiness, integration needs, organizational readiness, delivery complexity, and key risks.• Define high-level solution scope, architecture, assumptions, dependencies, implementation approach, and commercial considerations; support proposals, RFPs, bids, presentations, demonstrations, and indicative pricing.• Recommend the appropriate solution approach, including consulting, PoCs, accelerators, partner technologies, platforms, custom development, or integrated solutions.• Design and assess AI-enabled solutions across Gen AI, LLM assistants, knowledge systems, NLP, intelligent search, automation, computer vision, analytics, and domain-specific AI use cases.• Shape integrated solutions that combine AI with data platforms, cloud, APIs, enterprise applications, IoT, digital twins, edge, XR, and other emerging technologies where relevant.• Guide PoCs, prototypes, pilots, and demonstrations, ensuring a clear and credible path from concept to secure, scalable production implementation.• Ensure proposed solutions consider Saudi regulatory and governance requirements, including SDAIA, NDMO, PDPL, privacy, cybersecurity, data governance, responsible AI, human oversight, and model risk.• Build trusted-advisor relationships with senior stakeholders and contribute market insights, reusable offerings, solution frameworks, accelerators, and thought-leadership assets.• Ensure continuity between presales and delivery by clarifying solution intent, architecture, assumptions, dependencies, governance requirements, and implementation risks; provide technical assurance without acting as the delivery owner. Candidate Profile The ideal candidate is not a pure salesperson and not a narrow specialist engineer. This role is intended for a market-facing consultant who combines strong technical literacy in AI and emerging technologies with solution architecture thinking, client engagement maturity, and enough commercial awareness to support opportunity development and presales confidence. The successful candidate should be comfortable speaking to C-level executives, business sponsors, architects, delivery leads, and partner vendors. The person should be able to simplify complex technologies without oversimplifying them, create confidence without overpromising, and shape practical next steps in environments where customers may still be forming their technology agenda. Required Experience• Bachelor’s degree in computer science, Artificial Intelligence, Data Science, Computer Engineering, Software Engineering, Information Technology, or a related field; a Master’s degree is preferred.• 8+ years of relevant experience across technology consulting, solution architecture, digital transformation, enterprise technology advisory, data and AI, or related domains.• Strong practical understanding of AI/ML, Generative AI, LLM-oriented solution patterns, AI-enabled automation, and modern enterprise technology architectures.• Demonstrated experience translating business needs into feasible technology use cases, solution concepts, and implementation approaches.• Experience participating in or shaping PoCs, prototypes, pilots, or production-oriented technology initiatives.• Strong understanding of enterprise integration, APIs, cloud environments, data platforms, cybersecurity, and solution scalability considerations.• Experience engaging clients in workshops, discovery sessions, assessments, presentations, or solution-definition activities.• Strong exposure to Saudi government entities, regulated sectors, or large enterprises is highly preferred.• Arabic communication skills are strongly preferred for client-facing effectiveness in the Saudi market. Preferred Experience• Experience in technology consulting, innovation consulting, AI solution advisory, digital transformation, or advanced technology services.• Experience supporting presales, proposal development, solution shaping, or technical-commercial discussions.• Familiarity with Saudi public and private sector digital environments, data governance expectations, and responsible AI considerations.• Experience evaluating technology vendors, partner offerings, and build-versus-buy options.• Exposure to sectors such as government, defense, smart cities, utilities, transport, education, health, or other strategic enterprise domains in Saudi Arabia. Core Competencies & Technology Expertise AI-first advisory and solution shaping across Generative AI, LLMs, AI assistants, machine learning, intelligent automation, data platforms, cloud, APIs, and enterprise integration. Strong capability in executive engagement, use-case prioritization, high-level architecture, presales, workshops, commercial scoping, and delivery assurance. Familiarity with emerging technologies such as IoT, digital twins, metaverse/XR, edge computing, computer vision, smart platforms, and technology-partner ecosystems to develop integrated, business-focused solutions. Success Measures Success in this role will be measured by a combination of market impact, technical credibility, and opportunity quality, including:• Improved quality of client-facing AI and emerging technology conversations• Stronger executive engagement and demand-shaping effectiveness• Better-qualified opportunities• Greater confidence in solution scope, assumptions, and indicative pricing• Higher conversion of advisory conversations into structured opportunities• Increased contribution to AI and emerging technology led revenue growth• Development of reusable solution assets, architectures, and go-to-market content Preferred Certifications AI, machine learning, or Generative AI, Cloud architecture or cloud AI platforms, Solution architecture or enterprise architecture, Data governance, cybersecurity, or privacy, TOGAF or equivalent architecture frameworks, ISO/IEC 42001, responsible AI, or related AI governance domains

PROJECT DIRECTOR – GIGA PROJECTS & LUXURY REAL ESTATE DEVELOPMENTGiga Projects | Luxury Real Estate | Mixed-Use Development Location: Riyadh, Kingdom of Saudi Arabia Indicative Annual Package: €150,000 – €200,000 equivalent + performance bonus & executive benefits<br>Ali Professional is searching, on behalf of a major international real estate development organisation involved in the delivery of large-scale, high-profile developments in the Kingdom of Saudi Arabia, for an experienced:PROJECT DIRECTOR – GIGA PROJECTS & LUXURY REAL ESTATE DEVELOPMENTThe appointment forms part of an ambitious development programme in Riyadh, encompassing large-scale mixed-use destinations, premium residential assets, luxury hospitality, commercial spaces and high-profile urban developments. The successful candidate will assume executive responsibility for the delivery of a complex, high-value development, providing strategic leadership throughout the project lifecycle and ensuring the highest international standards in terms of design quality, construction, commercial performance, safety and delivery excellence. This is a senior leadership opportunity for an internationally experienced Project Director seeking to contribute to one of the world’s most dynamic real estate and urban transformation markets. THE ROLEReporting to the Executive Development / Programme Leadership, the Project Director will hold overall responsibility for the successful delivery of the assigned development. The position will act as the primary point of leadership across Development, Design, Engineering, Construction, Commercial, Project Controls and Stakeholder Management, coordinating multidisciplinary internal and external teams. The Project Director will ensure that the development is delivered in line with strategic objectives, approved business plans, programme requirements and the expected quality of a landmark international project.<br>KEY RESPONSIBILITIESProject Leadership & Governance Provide executive leadership across the entire project lifecycle, from development and design through construction, commissioning and final handover. Define and implement the overall Project Execution Strategy. Establish project governance, reporting structures, decision-making processes and escalation procedures. Translate the development vision into clear delivery objectives and measurable project outcomes. Ensure alignment between development strategy, design ambition, commercial objectives and construction execution. Lead multidisciplinary project teams and establish a culture of accountability, collaboration and delivery excellence. Act as the senior project representative towards executive leadership and key external stakeholders. Provide clear and accurate reporting to senior management and investment stakeholders.<br>Development & Design Management Oversee the development of the project from concept through detailed design. Coordinate international architects, designers, engineering consultants and specialist advisors. Ensure design solutions remain aligned with the commercial strategy, development brief and overall project vision. Lead design reviews and challenge technical solutions where required. Ensure effective coordination between architectural, structural, MEP, façade, landscape, infrastructure and specialist disciplines. Protect design quality throughout value engineering and construction phases. Ensure constructability and operational requirements are incorporated into the design process. Coordinate the interface between design teams, contractors and future operators.<br>Construction & Delivery Provide executive oversight of all construction activities. Lead the transition from design and procurement into construction and delivery. Monitor contractor performance against programme, cost, quality and safety objectives. Ensure construction activities are executed in accordance with approved designs, contractual requirements and applicable Saudi regulations. Review construction methodology and major execution strategies. Monitor critical-path activities and ensure timely intervention where programme risk emerges. Lead senior-level resolution of technical, contractual and delivery issues. Oversee testing, commissioning, snagging, completion and handover. Ensure operational readiness of completed assets. Programme & Project Controls Establish robust project controls across schedule, cost, risk and performance. Monitor master programme and key project milestones. Review progress against baseline and identify potential delays. Ensure effective recovery strategies are implemented when required. Oversee cost forecasting and project financial performance. Monitor earned value and other relevant project performance indicators. Ensure transparent and accurate executive-level reporting. Maintain visibility over key project risks and opportunities.<br>Commercial & Contract Management Working closely with Commercial and Procurement leadership, the Project Director will:oversee major procurement strategies;support tendering and contractor selection;review commercial recommendations;monitor major contractual obligations;oversee change control;support resolution of claims and disputes;protect the project’s commercial objectives;ensure effective cost and contract governance. A strong understanding of major international contract frameworks, including FIDIC, will be highly valued.<br>Budget & Financial Responsibility Take senior ownership of project budget and financial performance. Monitor CAPEX against approved business plans. Review cost forecasts and cash-flow requirements. Challenge cost increases and identify optimisation opportunities. Evaluate major project changes from both technical and financial perspectives. Support executive investment decisions. Ensure value engineering does not compromise the intended positioning or quality of the development.<br>People Leadership The Project Director will lead a large, multidisciplinary project organisation including senior professionals across:Development Design Engineering Construction Commercial Project Controls Planning Quality HSEThe role will be responsible for:building and leading a high-performing project organisation;establishing clear accountabilities;setting objectives and performance expectations;developing senior project leaders;resolving organisational and delivery conflicts;creating a collaborative culture across multicultural teams;supporting capability development and knowledge transfer within the organisation.<br>CANDIDATE PROFILEThe ideal candidate will hold a Bachelor’s or Master’s Degree in Civil Engineering, Construction Management, Architecture or a related discipline. Professional qualifications such as PMP, MRICS, Chartered Engineer or equivalent international accreditation will be considered highly desirable. Candidates should demonstrate:approximately 15-20 years of relevant professional experience;significant experience at Project Director / Senior Project Director level;proven delivery of major, complex developments;experience managing projects from design through construction and handover;strong exposure to high-value mixed-use, luxury residential, hospitality, commercial or high-rise developments;experience managing large multidisciplinary teams;strong understanding of project controls and commercial management;experience managing major international consultants and contractors;strong knowledge of risk and contract management;proven ability to operate with senior executive stakeholders;fluent professional English. Previous experience within Saudi Arabia or the wider GCC region will be highly valued. Candidates without Middle East experience may also be considered where they demonstrate an exceptional international track record on comparable large-scale developments.<br>PARTICULARLY RELEVANT EXPERIENCEWe are particularly interested in professionals who have delivered one or more of the following:Giga / Mega Developments Luxury Mixed-Use Destinations Landmark High-Rise Developments Luxury Residential Projects5-Star and Ultra-Luxury Hospitality Developments Large Urban Regeneration Programmes Major Masterplan Developments Complex International Real Estate Programmes Experience working for a leading Developer, PMC, International Consultancy or Tier-1 Contractor will be considered particularly relevant.<br>THE OFFERThe organisation offers a senior international appointment within a major development programme in Riyadh. Indicative annual package: €150,000 – €200,000 equivalent, depending on experience, track record and overall contractual structure. The total executive package may include, depending on company policy and individual agreement:performance-related executive bonus;housing or housing allowance;transportation allowance / company vehicle;comprehensive private medical insurance;annual flight allowance;relocation support;family status support where applicable;schooling allowance where applicable;end-of-service benefits in accordance with local regulations;additional executive benefits aligned with the seniority of the appointment.<br>THE OPPORTUNITYRiyadh is undergoing one of the most significant periods of urban, economic and real estate transformation internationally. This position offers the opportunity to move beyond the management of an individual construction project and assume responsibility for the delivery of a landmark destination, coordinating the intersection between architecture, engineering, construction, hospitality, investment and urban development. For an internationally experienced Project Director, this represents the opportunity to bring expertise developed on major global projects into a market where scale, investment and ambition are redefining the standards of real estate development. Location: Riyadh, Kingdom of Saudi Arabia Seniority: Director / Executive Leadership Sector: Giga Projects | Luxury Real Estate | Mixed-Use Development Indicative Package: €150K – €200K equivalent + Executive Benefits

Senior Site Architect – High-End Finishes & Fit-Out Location: Riyadh, Saudi Arabia Employment Type: Full-time | On-site Required Experience: At least 5 years of relevant architectural site execution experience, including at least 3 years within Saudi Arabia. Availability: Immediate joining required. Applicants must currently be based in Saudi Arabia. ABOUT THE ROLEQWAED AL-EMMAR (QAE) is seeking a Senior Site Architect to lead the execution of architectural works, high-end finishes, and interior fit-out, with experience supervising façades and coordinating external works. This site-based contracting role involves daily work planning, subcontractor supervision, quality inspections, multidisciplinary coordination, safety oversight, and handover. Candidates must have proven site execution experience on large-scale hospitality, commercial, and residential projects. ARCHITECTURAL AND FINISHING WORKSSupervise execution and inspect workmanship across the following packages, as applicable to the project:Masonry, plastering, rendering, and substrate preparation. Gypsum board ceilings, partitions and linings, suspended ceilings, and decorative gypsum works. Marble, natural stone, porcelain, ceramic tiles, and mosaics. Timber flooring, parquet, vinyl, carpets, and epoxy flooring. Painting, putty, decorative coatings, wallcoverings, and wallpaper. Architectural joinery and fixed furniture, including doors, wardrobes, wall panelling, counters, vanity units, and associated hardware. Glass, mirrors, aluminium works, decorative metalwork, and balustrades. Waterproofing to wet areas, roofs, and planters, together with joint sealing and interfaces with finishes. Glazed façades and curtain walls, including Stick and Unitized systems and Structural Silicone Glazing. Aluminium windows and doors, including thermally broken, hinged, and sliding systems, storefront glazing, glazed partitions, and skylights. External cladding, including mechanically fixed stone, metal panels, solid and composite aluminium panels, GRC/GFRC, louvers, and sunshades. Hardscape works, including paving, interlock, kerbs, walkways, plazas, external steps, ramps, and decking. Planters, pergolas, canopies, boundary walls, fences, gates, and outdoor furniture. Coordination of softscape, irrigation, external lighting, and drainage with specialist contractors. Architectural finishes and waterproofing interfaces for swimming pools and water features, where applicable. Installation coordination of Furniture, Fixtures & Equipment (FF&E), sanitary fixtures and bathroom accessories, decorative lighting, curtains, and furnishings. KEY RESPONSIBILITIESLead daily site activities, organise work fronts, and supervise subcontractors, foremen, and site teams. Plan work sequences and verify the availability of approved drawings, materials, manpower, access, and suitable site conditions. Review shop drawings, specifications, material approvals, and samples before execution; raise technical queries and resolve issues with the technical office and relevant disciplines. Coordinate architectural, structural, MEP, façade, and external works, ensuring concealed services and required inspections are completed before closure. Personally inspect materials and workmanship against approved requirements, checking dimensions, levels, alignment, joints, interfaces, finish consistency, and installation quality. Apply approved method statements and inspection and test plans; document defects and non-conformances and verify corrective work. Prepare material and work inspection requests, attend consultant inspections, and close observations. Supervise mock-ups and model rooms and maintain approved quality standards throughout subsequent execution. Follow up on façade installation, specialist drawings, material approvals, and required testing with specialist subcontractors. Coordinate deliveries, storage, installation readiness, FF&E interfaces, and protection of completed works. Prepare short-term work plans and progress reports covering quantities, manpower, productivity, constraints, and recovery actions. Monitor material usage, minimise waste and rework, and manage snagging and final handover. Record approved site changes and provide verified information for as-built drawings and handover documents. Monitor safety and occupational health requirements within the assigned scope, brief workers on task-related risks, and enforce appropriate PPE, housekeeping, safe access, and safe working practices. Identify hazards, stop unsafe activities, and report issues to project management for corrective action. REQUIRED QUALIFICATIONS AND EXPERIENCEBachelor’s degree in Architecture or Architectural Engineering. At least 5 years of architectural site execution and finishing experience, including at least 3 years within Saudi Arabia. Proven hands-on experience in high-end finishes and interior fit-out on large-scale hospitality, commercial, and residential projects. Ability to supervise subcontractors and site teams and manage activities through inspection and completion. Strong practical knowledge of finishing materials, installation methods, gypsum systems, joinery, stonework, waterproofing, and workmanship standards used in Saudi Arabia. Experience supervising façade, glazing, and aluminium installation and coordinating specialist subcontractors. Ability to interpret architectural, structural, and MEP drawings and resolve site interfaces. Ability to independently inspect materials and workmanship, identify defects, and follow corrective actions through to closure. Experience with consultant inspections, mock-ups, snagging, and handover. Working knowledge of FF&E installation and coordination. Familiarity with Saudi Building Code requirements and specifications relevant to the architectural scope. Practical knowledge of site safety and occupational health requirements and the ability to direct safe working practices. Proficiency in Auto CAD and Excel, with the ability to prepare site reports and technical correspondence in English. Strong leadership, attention to detail, follow-up, problem-solving, and deadline management. Currently based in Saudi Arabia and available for immediate joining and full-time site work in Riyadh. PREFERRED QUALIFICATIONSExperience with luxury hotels, model rooms, hotel operator standards, and complex interior finishes. Experience delivering finishing packages from substrate preparation through final handover. Experience in hardscape and coordination of softscape, irrigation, and external works. Familiarity with Revit and Navisworks for model review and coordination. Relevant training in construction quality inspection or occupational health and safety. HOW TO APPLYCandidates who meet all essential requirements are invited to email their application to:hr@aljammaz-co.comEmail subject:Senior Site Architect – Full Name – Current City Required attachments:Updated CV: Include employers, employment dates, and relevant Saudi Arabia experience. Project portfolio: A concise PDF showing completed works and, where available, execution stages, mock-ups, and finishing details. Identify your personal responsibilities. Project list: Include names, locations, project types, approximate scale, work packages, and stages personally handled. This may be included in your CV or portfolio. Please answer the following questions in the email body:What is your current city, and are you available for full-time site work in Riyadh? How many years of architectural site execution experience do you have in total, and how many were within Saudi Arabia? How many years of hands-on experience do you have in high-end finishes and fit-out? Which hospitality, commercial, and residential projects have you worked on, and what were your responsibilities? Which finishing packages have you directly supervised, and what teams or subcontractors have you managed? What façade, glazing, aluminium, and landscape systems or works have you supervised? State your inspection and handover responsibilities. Describe a finishing defect or coordination issue you resolved and how you verified the result. What experience do you have in material and workmanship inspections, consultant inspections, and snag closure? What FF&E responsibilities have you handled? What practical experience or training do you have in site safety and occupational health? What is your proficiency in Auto CAD and Excel, and your familiarity with Revit and Navisworks? Why are you seeking a new opportunity, or why did you leave your most recent employer? How many calendar days do you need to join after accepting an employment offer? Enter “0” if available immediately and state any notice period or procedures affecting your start date. What is your expected total monthly salary in SAR, including basic salary and all fixed allowances, excluding variable bonuses? PROFESSIONAL REFERENCESFinal-stage candidates will be asked to provide two professional references, with a third if available, preferably former direct managers or project managers. Provide each reference’s name, job title, organisation and project where you worked together, professional relationship, and telephone number and/or work email, after obtaining their permission to share these details. References will be contacted with the candidate’s prior consent. A current employer will not be contacted without explicit permission. SELECTION PROCESSShortlisted candidates will discuss their site responsibilities and portfolio. Assessment may include a short practical scenario covering execution, quality inspection, coordination, work sequencing, or safety. Work samples and photographs must be permitted for sharing and exclude confidential project information. Redacted samples are acceptable.

About Lucid<br><br>At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.<br><br>We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.<br><br>Position Overview<br><br>The Manufacturing Process Engineering Manager is responsible for developing, industrializing, validating, optimizing, and sustaining manufacturing processes across AMP-2 Powertrain operations. The role owns process capability, production readiness, process control, industrialization, continuous improvement, and capability building across the site. The role operates through disciplined change control, objective launch evidence, cross-functional problem solving, and structured transfer of technical ownership to the workforce.<br><br>Key Responsibilities<br><br>Manufacturing Process Strategy & Industrialization<br><br>Manufacturing Process Strategy & Industrialization Develop process strategies and manufacturing standards. Lead line balancing, process optimization and industrialization. Lead RCA governance and closed-loop failure elimination.<br><br>Process Engineering Support Leadership<br><br>Direct PE technicians and engineering builds support; ensure tooling, gauge, and equipment engineering coverage. Partner with Product Engineering and other functions on capability improvement, launch support, and NPI. Own PFMEA, Control Plans, process capability and validation. Implement error proofing and robust process controls. Collaborate across Production, Quality, Maintenance, Automation/Robotics, Manufacturing Engineering, EHS, IT/OT, MES, Supply Chain, Product Engineering and suppliers to achieve the department's goals and objectives.<br><br>Launch Management & Production Readiness<br><br>Support FAT/SAT, commissioning, Safe Launch and volume ramp. Lead readiness reviews and operational escalations.<br><br>Continuous Improvement & Operational Excellence<br><br>Drive OEE, cycle time reduction and waste elimination. Lead structured problem solving and cost improvement.<br><br>TPM & Industry 4.0 Ownership<br><br>Support the TPM function; deploy Autonomous Maintenance, Planned Maintenance, and Focused Improvement pillars. Own equipment standards and measure reports. Own parts of the OEE, MTBF, and MTTR performance across scope. Drive Industry 4.0 deployment, including MES, IIoT, machine connectivity, historian analytics, and predictive maintenance.<br><br>HV Safety & Compliance<br><br>Enforce HV LOTO, HVIL continuity, and mandatory HV PPE for all work on or near EV Powertrain equipment. Comply with SASO, Saudi MOL, IEC 60204, and functional safety standards (ISO 13849 / IEC 62061). Support HV emergency response including thermal runaway isolation and battery-related incident procedures. Achieve and maintain HV safety competency appropriate to scope of work.<br><br>Launch Governance & Ramp-Up<br><br>Own Safe Launch, run-at-rate, and capacity verification governance through SOP and volume ramp. Chair Launch Readiness Reviews, Layered Process Audits, and Process Confirmation routines. Lead QRQC / War Room escalation during launch and ramp-up phases. Ensure operational readiness for future powertrain variants and product introductions.<br><br>Technical Function Strategy, Organization & Investment<br><br>Design the integrated Maintenance, Reliability, Automation, Robotics, Spares and Manufacturing Engineering operating model, coverage and governance. Own technical Opex/Capex, lifecycle risk, obsolescence, service contracts, vendor performance and make/buy decisions across the asset base. Establish EEM, maintainability, reliability, controls and spare-parts acceptance criteria for new equipment and future variants. Build leadership succession and multi-year Saudi technical capability pipeline with measurable certification and ownership transfer.<br><br>Launch Governance, Change Control & Operational Readiness<br><br>Support FAT/SAT, commissioning, equipment acceptance, Safe Launch, run-at-rate and capacity verification with objective evidence and disciplined punch-list closure. Control production, process, software and test changes through documented risk assessment, approvals, validation, revision history and rollback or containment planning. Participate in readiness reviews, Layered Process Audits, Process Confirmation and QRQC/RCCA; close assigned actions with verified effectiveness.<br><br>Safety, Quality, Data Integrity & Compliance<br><br>Apply role-specific HV LOTO/HVIL, machine safety, stored-energy isolation, electrical safe-work and PPE requirements. Protect product genealogy, calibrated-tool status, test/measurement integrity, document control and audit-ready objective evidence. Comply with applicable AMP-2, SASO, Saudi labor/EHS, IATF 16949, IEC 60204 and functional-safety requirements within assigned scope.<br><br>Saudization, Capability Transfer & Collaboration<br><br>Build Saudi national capability through structured OJT, ILU/skills matrices, practical assessment, certification, cross-training and documented knowledge transfer. Create technical standards, troubleshooting guides and training material. Coach direct reports on active development of Saudi nationals as a personal KPI.<br><br>Skills<br><br>Strong manufacturing engineering leadership; APQP, PFMEA, Lean Six Sigma; automation and Industry 4.0; problem solving; data analytics; cross-functional leadership; workforce development. Deep TPM, RCM, and Industry 4.0 fluency. Passion for creating new systems and building capabilities. Technical standards, structured problem solving, risk-based decision making and controlled documentation. Data literacy: KPI definition, trend analysis, evidence-based validation and clear executive/shop-floor communication. Cross-functional influence, supplier coordination and disciplined ownership in a greenfield launch environment. Coaching, competency assessment and knowledge transfer.<br><br>Minimum Qualifications<br><br>Bachelor's degree in Electrical, Mechanical, Mechatronics, or Control Engineering; Master's preferred.10+ years in advanced automated manufacturing; 5+ years in senior maintenance/reliability/engineering leadership. Demonstrated leadership of Maintenance, Automation, and Reliability functions in an EV or high-automation OEM/Tier-1. Proven greenfield launch and TPM deployment experience. Strong track record with CMMS platforms (SAP PM, Maximo, or equivalent). Fluent in English; Arabic strongly preferred. Preferred: CMRP; Lean/Six Sigma Black Belt; TPM certification; EV Powertrain launch experience. Demonstrated experience with commissioning, FAT/SAT, launch, production readiness or high-volume manufacturing ramp within the role discipline. Working knowledge of IATF 16949, APQP/change control, machine/HV safety and traceability requirements applicable to the role. Ability to support site, shift, weekend, shutdown or emergency activities when operationally required. Preferred: recognized discipline certification, Lean/Six Sigma, greenfield EV/automotive launch and KSA workforce-development experience<br><br>Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.<br><br>Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.<br><br>Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.<br><br>Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.<br><br>To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

About Lucid<br><br>At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.<br><br>We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.<br><br>Position Overview<br><br>The Manager, Powertrain Production Operations owns end-to-end 24/7 production execution across AMP-2 Powertrain — covering both Drive Unit and HV Battery assembly shops. Joining a greenfield facility, this leader establishes the entire production organization from scratch: recruiting and developing all shifts employees, embedding shift routines, and driving performance from first commissioning through volume ramp-up to and beyond SOP. The role is accountable for Safety, Quality, Delivery, Cost, and People. The role operates through disciplined change control, objective launch evidence, cross-functional problem solving, and structured transfer of technical ownership to the Saudi workforce.<br><br>Key Responsibilities<br><br>Strategic Production Leadership<br><br>Own 24/7 production execution for DU and HV Battery assembly shops across all shifts Deliver committed production volume, OEE, FPY, and cost-per-unit targets aligned to AMP-2 business plan Own operational budget including labor, overtime, consumables, and conversion cost performance Build the production organization from ground up: shift managers, supervisors, team leads, operators<br><br>Launch Governance & Ramp-Up<br><br>Own Safe Launch, run-at-rate, and capacity verification governance through SOP and volume ramp Chair Launch Readiness Reviews, Layered Process Audits, and Process Confirmation routines Lead QRQC / War Room escalation during launch and ramp-up phases Ensure operational readiness for future powertrain variants and product introductions<br><br>Operational Excellence & KPI Ownership<br><br>Define, cascade, and govern production KPIs — Safety, Quality, Delivery, Cost, People and Environment (SQDCPE) Lead tiered accountability (Tier 1–3) daily management routines across the Powertrain shop Drive structured problem-solving and QRQC closure for chronic and acute production issues Own S&OP execution interface with Supply Chain, Quality, and Engineering functions<br><br>HV Safety & Compliance<br><br>Enforce HV LOTO, HVIL continuity, and mandatory HV PPE for all work on or near EV Powertrain equipment Comply with SASO, Saudi MOL, IEC 60204, and functional safety standards (ISO 13849 / IEC 62061) Support HV emergency response including thermal runaway isolation and battery-related incident procedures Achieve and maintain HV safety competency appropriate to scope of work<br><br>Continuous Improvement & Culture<br><br>Champion Lucid Production System principles: Standardized Work, Kaizen, VSM, cost-per-unit reduction Establish a safety-first, quality-obsessed, high-performance culture across the Powertrain shop Sponsor CI projects targeting cycle time, FPY, OEE, and conversion cost improvement<br><br>Enterprise Operations, Governance & Financial Leadership<br><br>Establish the Powertrain operating system, organization design, shift model, span of control, competency architecture and escalation model for 24/7 DU and Battery operations. Own annual operating plan, manpower, conversion cost, overtime, consumables and productivity roadmap; present risks, tradeoffs and recovery actions to executive leadership. Govern S&OP execution, production control, capacity, material constraints, quality containment and technical support priorities across functions. Build succession, engagement, performance and Saudization plans for the full production organization; hold leaders accountable for measurable capability transfer.<br><br>Launch Governance, Change Control & Operational Readiness<br><br>Support FAT/SAT, commissioning, equipment acceptance, Safe Launch, run-at-rate and capacity verification with objective evidence and disciplined punch-list closure. Control production, process, software and test changes through documented risk assessment, approvals, validation, revision history and rollback or containment planning. Participate in readiness reviews, Layered Process Audits, Process Confirmation and QRQC/RCCA; close assigned actions with verified effectiveness.<br><br>Safety, Quality, Data Integrity & Compliance<br><br>Apply role-specific HV LOTO/HVIL, machine safety, stored-energy isolation, electrical safe-work and PPE requirements; never bypass safety devices or product protections. Protect product genealogy, calibrated-tool status, test/measurement integrity, document control and audit-ready objective evidence. Comply with applicable AMP-2, SASO, Saudi labor/EHS, IATF 16949, IEC 60204 and functional-safety requirements within assigned scope.<br><br>Saudization, Capability Transfer & Collaboration<br><br>Build work force and Saudi nationals capability through structured OJT, ILU/skills matrices, practical assessment, certification, cross-training and documented knowledge transfer. Create technical standards, troubleshooting guides and training material. Collaborate across Production, Quality, Maintenance, Automation/Robotics, Manufacturing Engineering, EHS, IT/OT, MES, Supply Chain, Product Engineering and suppliers.<br><br>Skills<br><br>Executive presence with strong analytical, negotiation, and cross-functional influencing capabilities Proven ability to build, scale, and lead large multicultural manufacturing organizations Deep operational excellence and Lucid Production System / Lean / TPS mindset Strong financial acumen: budget ownership, conversion cost, labor efficiency Passion for talent development and capability building Technical standards, structured problem solving, risk-based decision making and controlled documentation Data literacy: KPI definition, trend analysis, evidence-based validation and clear executive/shop-floor communication Cross-functional influence, supplier coordination and disciplined ownership in a greenfield launch environment Coaching, competency assessment and knowledge transfer in a multicultural English/Arabic workplace<br><br>Minimum Qualifications<br><br>Bachelor's degree in Engineering, Operations, or related manufacturing discipline; Master's / MBA preferred10+ years in automotive/EV manufacturing with minimum 5 years in senior production leadership Demonstrated large-scale production leadership (150+ employees) in an OEM or Tier-1 environment Proven greenfield launch and volume ramp experience (EV Powertrain strongly preferred) Strong track record delivering SQDCPE performance under IATF 16949 framework Fluent in English; Arabic strongly preferred Preferred: EV OEM experience; Lean/Six Sigma Black Belt; SAP/MES fluency Demonstrated experience with commissioning, FAT/SAT, launch, production readiness or high-volume manufacturing ramp within the role discipline Working knowledge of IATF 16949, APQP/change control, machine/HV safety and traceability requirements applicable to the role<br><br>Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.<br><br>Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.<br><br>Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.<br><br>Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.<br><br>To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.