وظائف انظمه المراقبه CCTV - جدة السعودية

Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organization of society and the living environment of citizens all over the world.<br><br>With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.<br><br><br><br>Job Description<br><br>The Site Supervision Engineer is responsible for executing day-to-day site inspections and technical monitoring of construction activities, ensuring that civil, structural, architectural, and related building works are performed in accordance with approved design drawings, project specifications, quality standards, and schedule targets.<br><br>This role acts as a primary technical presence in the field, monitoring contractor execution, supporting cross-disciplinary coordination with MEP services, and actively supporting the project's quality (QA/QC) and safety (HSE) procedures on-site.<br><br>Key Responsibilities<br><br>• Conduct daily routine site inspections for ongoing civil, structural, architectural, and site infrastructure works.<br><br>• Verify that all materials, execution techniques, and workmanship on-site strictly comply with approved drawings, project specifications, method statements, and local codes.<br><br>• Inspect structural elements, concrete pours, steel frame assemblies, masonry, floor slabs, and buildings envelopes details during execution.<br><br>• Assist in reviewing and coordinating with the technical team for contractor technical submittals, including Requests for Information (RFIs), shop drawings, Material Approval Requests (MARs), and work method statements.<br><br>• Log, monitor, and assist in resolving site quality issues; perform re-inspections for closed-out Non-Conformance Reports (NCRs) and punch list items under the direction of the Senior Engineer.<br><br>• Coordinate on-site with MEP inspectors to ensure smooth integration of systems with civil and structural works.<br><br>• Monitor daily contractor workforce deployment, equipment usage, work productivity, and activity sequence against short-term target schedules.<br><br>• Identify field execution delays early and report them to the Senior Site Supervision Engineer for resolution.<br><br>• Coordinate regularly with the on-site HSE Team to maintain a safe working environment.<br><br>• Support HSE enforcement during daily site walks.<br><br>• Prepare accurate daily site logs, inspection reports, and photographic records documenting site progress, manpower counts, weather conditions, and site challenges.<br><br>• Support the Senior Engineer in gathering data for weekly/monthly progress reports and quantifying work progress for monthly contractor payment validations.<br><br><br><br>Qualifications<br><br>• Bachelor’s Degree in Civil Engineering, Structural Engineering, Architectural Engineering or a relevant engineering discipline.<br><br>• Minimum 10 years of relevant construction and site supervision experience, preferably on major and complex projects.<br><br>• Prior site supervision experience on aviation-related projects or specialized industrial/large-span structural projects is strongly preferred.<br><br>• Sound working understanding of MEP systems to ensure effective interdisciplinary coordination on site.<br><br>• Membership in the Saudi Council of Engineers (SCE) or professional licensing is required.<br><br>• Familiarity with international and local building codes, site quality control processes, and standard construction methodology.<br><br>• Awareness of aviation facility technical requirements and local regulatory/authority compliance.<br><br>• Proficiency in Revit, CAD software (Auto CAD), document control systems (Aconex), and MS Office.<br><br>• Excellent written and verbal communication skills in English; Arabic language skills are a plus.<br><br>• Excellent communication, coordination, reporting, and problem-solving skills.<br><br>• Ability to manage multiple contractors, interfaces, and priorities within a demanding project environment.<br><br>• Excellent analytical and problem-solving skills with a detail-oriented approach<br><br>• Understanding of sustainable construction practices and their application within project delivery.<br><br>• Project Management Professional (PMP) certification is a plus.<br><br>• Ability to work efficiently in a fast-paced, dynamic environment.

Additional Information<br><br>Job Number 26118086<br><br>Job Category Engineering & Facilities<br><br>Location King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical plant. Monitor and control property temperature. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other equipment. Assemble, install, test, repair, and maintain electrical systems or electronic wiring. Assemble, install, and maintain pipe assemblies, fittings, valves, etc. Perform routine pool and spa maintenance.<br><br>Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Reach overhead and below the knees. Move in confined or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs, service ramps and/or a ladder. Grasp, turn, and manipulate objects of varying size and weight. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: Technical, Trade, or Vocational School Degree.<br><br>Related Work Experience: At least 3 years of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>Required Qualifications<br><br>License or Certification: EPA Universal Certification<br><br>Driver's License<br><br>HVAC Certification<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Health Informatics Specialist USRC’s greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. SUMMARYResponsible for the implementation, integration, and optimization of health information systems within healthcare organizations. This role requires ensuring compliance with Saudi Arabian regulations and standards, including those set by the Saudi Central Board for Accreditation of Healthcare Institutions (CBAHI), the Ministry of Health (MOH), and other private and government agencies. Essential Duties and Responsibilities Other duties and tasks may be assigned. Support the implementation, configuration, and integration of the Health Information System (HIS), including the Pearl Care System, with existing organizational systems. Coordinate with IT, clinical teams, and system users to configure and customize HIS functionalities based on operational and clinical requirements. Support data migration, validation, system interfaces, and integration activities to ensure accuracy and continuity of information. Monitor HIS compliance with applicable Saudi healthcare requirements, including MOH and CBAHI standards, and report identified gaps to the relevant management. Participate in regular system audits and compliance assessments and support the implementation of corrective actions. Maintain awareness of changes in healthcare regulations, standards, and health informatics requirements applicable in Saudi Arabia. Support the maintenance of health information data quality, accuracy, completeness, confidentiality, and security. Apply approved data protection and privacy requirements in accordance with Saudi regulations and organizational policies. Support the implementation and maintenance of procedures related to data access, storage, retention, and sharing. Provide training and guidance to healthcare staff on the effective use of HIS and related electronic systems. Provide ongoing user support and assist in troubleshooting system-related issues, coordinating with IT or vendors when escalation is required. Develop and update user guides, training materials, system procedures, and related documentation. Participate in HIS projects and system enhancement initiatives, ensuring assigned activities are completed within agreed timelines. Coordinate with vendors, internal departments, and relevant stakeholders regarding assigned system requirements, issues, testing, and implementation activities. Prepare system reports, project documentation, system change records, and other required documentation. Identify opportunities for system improvements and recommend enhancements to improve usability, workflow efficiency, and data quality. Monitor system performance and user feedback and report recurring issues, risks, and improvement opportunities. Support the design, configuration, and enhancement of health information systems in alignment with organizational requirements and applicable standards. Analyze existing clinical and health information workflows to identify gaps and recommend system or process improvements. Support interoperability and integration between HIS and other healthcare technologies and information systems. Apply approved data governance, privacy, cybersecurity, and information-security practices within the scope of assigned responsibilities. Collaborate with healthcare professionals to identify informatics solutions that support clinical workflows, patient safety, and quality of care. Conduct user training sessions on new system functionalities, updates, and health informatics best practices. Perform system testing, validation, and post-implementation monitoring to ensure functionality, data accuracy, and reliability. Assist in developing reports, dashboards, and data-analysis outputs to support clinical and administrative decision-making. Prepare reports, presentations, and analysis related to health informatics activities and system performance for relevant stakeholders. Maintain accurate records of system issues, resolutions, configurations, changes, and user support activities. Perform other duties or tasks as assigned. Qualifications Requirements Education Requirements:Master’s or Bachelor's Degree in Health Information Management, Health Informatics, Computer Science, or any related field. Diploma in Information Technology, Computer Science, or a related field (For Saudi Only). Experience Requirements:Five (5) years of experience in a health information role, preferably in healthcare or medical licensing sectors. Other Requirements:Clinical Documentation Improvement (CDI) Certification is an advantage. Certified Associate in Healthcare Information and Management Systems (CAHIMS) is preferred. Certified Professional in Healthcare Information and Management Systems (CPHIMS) is preferred. AMIA Health Informatics Certification (AHIC) is an advantage. Saudi Health Management Association (SHIMA) member is preferred. American Medical Informatics Association (AMIA) member is an advantage.

At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design, and technology together to arrive at solutions that set the bar higher for everyone.<br><br>We use these values to fuel superior results: <br><br>Lock arms <br><br>We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.<br><br>Show Hustle<br><br>We're not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.<br><br>Embrace change <br><br>From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what's next.<br><br>Elevate empathy <br><br>We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.<br><br>Never settle <br><br>We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.<br><br>But Enough About Us. Let's Talk About You.<br><br>We are looking for a Saudi National Digital Project Manager who will lead full lifecycle digital transformation projects from inception to implementation using agile methodologies.<br><br>What you'll do: <br><br>Provide agile project management oversight for multiple projects: Define project objectives, scope, estimate, timeline and level of effort. Develop project strategies and plans, and identify the methods and tools required for the project. Keep projects on track and on budget while resolving issues with clients. Monitor progress and budget against plan. Collaborate with cross-functional teams to provide technical advice and to resolve problems. Manage scope by coordinating and responding to requests for changes from original specifications. Ensure quality through planning, execution, quality assurance, and quality control techniques. Identify, analyze and mitigate risks to maximize the results and minimize the consequences. Work closely with the end users, business technologists, and other stakeholders to understand and prioritize business goals and information needs, then develop system requirements and design specifications; direct efforts to refine conceptual systems design requirements into the technical design. Provide solutions, leadership, and motivation to project team members. <br><br>Who you are: <br><br>You get it done. Grit is your middle name. You are organized, have excellent time management skills, and have spidey sense for issues before they arise. While doing all of that, you have a positive attitude and delivery high quality work for clients. You are a natural leader. You are self-motivated with a high degree of initiative and follow-through. Mentoring others is something you do out of habit. You are eager to succeed and understand that putting in the work is the way to get where you want to be. You're an outstanding communicator. You are able to convey information to all key stakeholders in both written and verbal formats. Preparing and delivering presentations is second nature. <br><br>What you bring: <br><br>A minimum of 5 years client-facing digital project management experience, preferably using agile methodologies. A minimum of 2 years agency/consultancy experience. 5+ years preferred. A minimum of 2 years of experience managing large scale website projects that include discovery, strategy, user experience, creative design, front end development, website development, QA, deployments, and maintenance. Prior exposure to digital marketing solutions such as Sitecore and Salesforce. Experience with Jira/Confluence preferred. Ability to earn SCRUM certification within 90 days. <br><br>Our KSA Benefits include: <br><br>22 days holiday Comprehensive medical insurance plan for employee and spouse and children Visa for employee and spouse and children (if required) Flexible office times and working from home twice per week Remote working from a place of your choice for 2 weeks a year <br><br>Application Tips<br><br>To help us review your application as smoothly as possible, we recommend submitting a clear, ATS-friendly CV using a simple format and standard headings such as Experience, Skills, and Education. Avoid complex layouts or graphics so your experience is captured accurately.<br><br>If you're unsure how to make your CV ATS-friendly, this guide provides helpful practical tips:<br><br>https://www.myperfectresume.com/career-center/resumes/how-to/ats-friendly<br><br>The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Senior Director - Commercial Partnerships & Distribution is responsible for developing and managing Qiddiya's commercial partnerships ecosystem and distribution network. The role drives sustainable revenue through strategic partnerships, travel trade relationships, online and offline distribution channels, and tourism activations.<br><br>The role leads the development of commercial agreements and distribution capabilities across travel agencies, tour operators, online travel agencies, airlines, hospitality groups, corporate travel buyers, and MICE operators. It also oversees commercial performance, partner management, channel development, and team capability while working closely with Marketing, Operations, Finance, Legal, and Technology.<br><br>Requirements<br><br>Commercial Strategy and Leadership<br><br> Develop and lead the commercial partnerships and distribution strategy in alignment with Qiddiya's objectives, national tourism priorities, and Vision 2030. Establish multi-year commercial targets, partnership priorities, and pipeline development plans. Position Qiddiya as a leading destination partner for international and domestic travel trade organizations. Develop innovative commercial models, including revenue-sharing arrangements, guaranteed inventory agreements, joint marketing contributions, and partner incentive programmes. Provide senior leadership with regular updates on commercial performance, market developments, risks, and opportunities. Translate the commercial strategy into clear plans, targets, and responsibilities for the Partnerships and Distribution teams. <br><br>Partnership Development and Management<br><br> Identify, negotiate, and secure high-value partnerships with travel agencies, tour operators, online travel agencies, airlines, hospitality groups, and corporate travel partners. Build and manage relationships with key local, regional, and international partners. Develop a structured partner classification and tiering model with clearly defined benefits, access, incentives, and joint investment levels. Oversee partnership agreements, memoranda of understanding, and commercial contracts. Establish a structured partner lifecycle covering identification, evaluation, onboarding, activation, performance monitoring, renewal, and closure. Maintain senior-level relationships with executives and decision-makers at key partner organizations. Ensure partnership agreements deliver measurable commercial, visitor, and brand value. <br><br>Distribution Network Development<br><br> Lead the development and optimization of Qiddiya's business-to-business and business-to-consumer distribution network. Oversee relationships and connectivity with online travel agencies and global distribution systems such as Amadeus, Sabre, and Galileo. Develop channel pricing, inventory management, rate parity, and commission policies across distribution channels. Lead the development of a trade partner portal offering booking tools, live inventory, marketing materials, and commission tracking. Evaluate and introduce suitable booking engines, central reservation systems, channel managers, and distribution technologies. Collaborate with Digital and Technology teams to improve customer journeys and conversion across digital distribution channels. Ensure distribution platforms and processes are scalable and integrated with Qiddiya's operational systems. <br><br>Revenue and Commercial Performance<br><br> Manage the commercial revenue and budget for the Partnerships and Distribution function. Establish commercial dashboards to monitor partnership pipeline value, deal progress, conversion rates, channel performance, and revenue against targets. Implement structured pipeline governance and regular commercial deal reviews. Work with Product and Finance teams to develop pricing and yield-management approaches across peak and off-peak periods. Monitor the commercial performance of individual partners, channels, products, and market segments. Conduct market and competitor benchmarking against comparable destinations. Identify revenue risks, performance gaps, and new commercial opportunities and recommend appropriate actions. <br><br>Team Leadership and Capability Development<br><br> Lead and develop a team of Senior Managers, Managers, and Specialists across Partnerships and Distribution. Establish clear responsibilities, performance expectations, and development plans for team members. Build a commercially focused, partner-oriented, and data-driven working culture. Identify capability gaps and address them through recruitment, training, coaching, and knowledge-sharing. Support the team in managing complex negotiations, partner relationships, and commercial challenges. Promote Qiddiya's values and expected standards across internal operations and external partner engagements. <br><br>Stakeholder Management<br><br> Act as the main commercial representative for partnership and distribution matters with relevant government entities, tourism authorities, and Qiddiya stakeholders. Work closely with Marketing to deliver joint campaigns, familiarization trips, trade activities, and partner-led activations. Coordinate with Finance, Legal, Procurement, Operations, Product, Digital, and Technology to ensure commercial agreements are compliant and operationally deliverable. Represent Qiddiya at major domestic and international travel trade exhibitions and industry events. Build effective relationships with the Saudi Tourism Authority, Ministry of Tourism, travel trade organizations, and tourism industry bodies. Ensure internal stakeholders receive clear and timely updates on commercial priorities, commitments, and performance. <br><br>Qualifications<br><br> Bachelor's degree in Business Administration, Marketing, Tourism Management, Hospitality Management, or a related field. Master's degree or MBA in a relevant discipline is strongly preferred. Professional certifications in tourism, destination management, or commercial management, such as CDME or CTA, are advantageous. Minimum of 12 years of progressive commercial experience within tourism, hospitality, destination management, travel trade, or a related industry. At least five years of experience in a senior leadership position

<h3><strong>About the Financial Planning and Analysis Manager Role</strong></h3><p>Alesayi Distribution (ADC) is seeking a <strong>Financial Planning and Analysis Manager</strong> to establish and lead its Financial Planning &amp; Analysis (FP&amp;A) capability. This full-time position is based in <strong>Jeddah, Makkah, Saudi Arabia</strong>, and requires 5-10 years of relevant experience. The role is critical in transforming ADC's finance structure from an accounting-oriented function to a strategic business partner, driving robust financial planning, analysis, and decision-making.</p><h3><strong>Strategic Impact and Business Partnership</strong></h3><p>This role is central to ADC's transformation from a beverage-distribution arm into an integrated, third-party FMCG distribution platform. The Financial Planning and Analysis Manager will act as a commercial finance business partner to the Commercial, Business Development, and Supply Chain teams. This involves translating ADC’s third-party distribution growth strategy into robust financial plans, conducting margin analysis, and supporting investment decisions. The position also provides the analytical foundation for sales, margin, trade spend, and profitability analysis, while supporting executive and Board-level reporting, KPI governance, and scenario planning aligned with AHC Group’s financial aspirations for ADC, including the target to double revenue to SAR Billion by FY30.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Lead the design, implementation, and continuous improvement of ADC’s annual budgeting process across all business units, channels, and branches.</li><li>Manage the rolling forecast process, ensuring timely updates that reflect current commercial, supply chain, and market conditions.</li><li>Develop ADC’s long-range financial plan in alignment with AHC Group’s five-year financial aspirations.</li><li>Build and maintain robust financial models to evaluate business scenarios, growth initiatives, and principal (brand) partnership opportunities.</li><li>Partner with Commercial, Business Development, and Supply Chain teams to evaluate financial implications of new principal onboarding, channel expansion, go-to-market initiatives, demand planning, inventory investment, and cost-to-serve initiatives.</li><li>Conduct detailed sales, gross margin, pricing, customer, product, and branch profitability analysis to identify drivers, risks, and support strategic decisions.</li><li>Evaluate trade investment spend and promotional activities, measuring and reporting ROI to guide future investment decisions.</li><li>Monitor and optimize working capital, including inventory investment, receivables, and payables, in coordination with relevant teams.</li><li>Develop and maintain rolling cash flow forecasts to support treasury planning and liquidity management.</li><li>Evaluate capital investment proposals (*, fleet, warehousing, technology) and provide recommendations supporting ADC’s operating model redesign.</li><li>Prepare and deliver monthly management reporting packs, executive, and Board-level reporting materials, ensuring accuracy, consistency, and alignment with AHC Group standards.</li><li>Design and govern ADC’s KPI framework, ensuring relevance, measurability, and consistent tracking across functions.</li><li>Develop and maintain financial dashboards leveraging business intelligence tools to improve visibility and decision-making speed.</li><li>Identify and lead financial systems and process improvement initiatives to reduce manual reporting effort and improve data reliability.</li><li>Provide financial inputs to ADC’s S&amp;OP (Sales &amp; Operations Planning) cycle, ensuring visibility of financial implications for demand and supply plans.</li><li>Conduct financial risk assessments across commercial and operational activities, flagging risks and proposing mitigations to Finance leadership.</li><li>Support ADC’s Delegation of Authority framework by ensuring financial evaluation and business case rigor for decisions requiring management or Board approval.</li><li>Lead continuous improvement of FP&amp;A processes, tools, and reporting standards, contributing to ADC’s broader operating model redesign and digital scale-up.</li></ul><h3><strong>Performance Indicators</strong></h3><p>Success in this role will be measured by key performance indicators, including:</p><ul><li>Budget accuracy (variance %) at the consolidated ADC level, tracked monthly/quarterly.</li><li>Rolling forecast accuracy by SKU family, channel, and branch.</li><li>On-time delivery and quality of monthly management reporting packs, executive, and Board-level reporting packages.</li><li>Contribution to gross margin improvement through pricing, mix, and trade spend analysis.</li><li>Improvement in trade spend / promotional ROI across the principal portfolio.</li><li>Optimization of working capital days (inventory, receivables, payables).</li><li>Accuracy of cash flow forecasts.</li><li>Turnaround time and quality of business cases / investment evaluations supporting Commercial and Supply Chain decisions.</li><li>Adoption and usage of FP&amp;A dashboards by Commercial, Supply Chain, and the General Manager.</li><li>Stakeholder satisfaction (Commercial, Supply Chain, General Manager, AHC Group Finance) with FP&amp;A business partnering support.</li></ul><h3><strong>Qualifications and Experience</strong></h3><ul><li>A minimum of <strong>7-10 years</strong> of experience in financial planning and analysis, preferably within a distribution or FMCG environment.</li><li>Proven experience in leading the design and implementation of FP&amp;A capabilities, including annual budgeting, rolling forecasts, and long-range financial planning.</li><li>Strong analytical skills with expertise in sales, margin, trade spend, and profitability analysis.</li><li>Demonstrated ability to build and maintain robust financial models and evaluate complex business scenarios.</li><li>Experience in preparing executive and Board-level financial reports and governing KPI frameworks.</li><li>Proficiency in business intelligence tools and financial systems for reporting and process improvement.</li><li>Ability to partner effectively with commercial, business development, and supply chain teams.</li></ul><h3><strong>About Alesayi Distribution</strong></h3><p>Alesayi Distribution (ADC) is undergoing a significant transformation, evolving from a beverage-distribution arm into an integrated, third-party FMCG distribution platform. This strategic shift aims to enhance its market position and achieve ambitious growth targets, including doubling revenue to SAR Billion by FY30. The company is committed to establishing robust financial capabilities to support its operational redesign and digital scale-up.</p>

Overview Who We Are: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that s here to stay! With our company s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/. The Position: The Supervisor, Maintenance Services is responsible for leading and overseeing daily line station maintenance operations, ensuring the safe, efficient, and timely delivery of inspection, troubleshooting, and repair services on aircraft equipped with Panasonic Avionics systems. The role is accountable for the successful dispatch of all overnight aircraft with 100% seat functionality at departure, supporting Panasonic Avionics' commitment to operational excellence and customer satisfaction. As seat functionality guarantees are a critical component of Panasonic Avionics Maintenance Services, effective workforce planning, scheduling, and supervision of site personnel are essential to meeting operational objectives and customer expectations. The Supervisor will work closely with airline customers, airport authorities, and internal stakeholders to ensure service commitments are consistently achieved while maintaining the highest standards of safety, compliance, and quality. As part of our ongoing growth plans, we are seeking a qualified candidate with expected onboarding to commence from December 2026. Responsibilities Maintenance Operations Schedule site personnel to weekly shift patterns pursuant to the customer's flight schedule. Direct Inventory Control and local logistics of customer and Panasonic Avionics owned capital assets. Schedule preventive maintenance activities of systems installed on customer aircraft during overnight holds; Office management of local site specific responsibilities which includes local port Authority personnel identification administration, Customs clearance and security seals, overtime, vehicle maintenance, office administration and cleanliness. External contacts include routine daily customer contacts at the Line Maintenance levels, local airport authorities including Customs, Air Freight forwarders and brokers for local logistics. Internal contacts include MMS Personnel, MMS Administration Staff, H.R. and other Panasonic Avionics departments as required to execute the MMS agreements specific to the site. May also perform onboard maintenance activities and fill-in for absent employees. Supervisory Hire, train, supervise, and appraise direct reports. Qualifications Background in Aircraft Line Maintenance with the appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA Airframe and Power plant license. 3-5 years lead/crew chief/ supervisory experience. Proficient in Word, Excel, Outlook (MS products). Good communication skills. Ability to solve problems as they occur on the local level, not allowing the issue to progress further. Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures. Resolves a wide range of issues in imaginative as well as practical ways. Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Must have the legal right to work in assigned country through nationality, visa or work permits. Travel up to 20% of the time to both domestic and international locations. Must be able to work any shift, weekends and holidays. Manual dexterity to grasp and work with tool parts and equipment may be required. Ability to climb and work from ladder or platform, and endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds may be required. Ability to operate under extreme weather conditions and in confined spaces for extended periods may be required. Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels may be required. Hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises. Our Principles: Contribution to Society | Fairness &amp; Honesty | Cooperation &amp; Team Spirit | Untiring Effort for Improvement | Courtesy &amp; Humility | Adaptability | Gratitude What We Offer: At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program. 2026-50427

Opentext - The Information Company<br><br>Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.<br><br>AI-First. Future-Driven. Human-Centered.<br><br>At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.<br><br>Content Services Cloud: Open Text Content Cloud offers a suite of end-to-end enterprise content management solutions, from capture to full lifecycle management to archiving. Content Cloud integrates with the systems that produce and consume information, extending enterprise-grade content management deeper into the organization and facilitating seamless access, distribution and use of both structured and unstructured data. Our global sales team at Open Text Content Services works with clients to help them power modern work with cloud-based content management that integrates with the enterprise applications that produce and consume information. From there clients can extend content management deeper into the organization to facilitate seamless information access, distribution and use.<br><br>The Opportunity<br><br>The Commercial Solution Sales Executive (Content) is responsible for driving new business and expanding existing customer relationships across the Kingdom of Saudi Arabia (KSA). Working in close partnership with Account Executives, Customer Success, Professional Services, and Solution Consultants, the Commercial Solution Sales Executive serves as the Content Management subject matter expert, helping customers modernize information management, automate business processes, and accelerate digital transformation in alignment with Vision 2030.<br><br>The role focuses on commercial and upper mid-market organizations across the Public Sector, Government ministries, and key commercial accounts in Saudi Arabia, identifying opportunities to position the Open Text Content portfolio. This includes Enterprise Content Management (ECM), Content Services, Intelligent Capture, Document Management, Records Management, Workflow Automation, Digital Process Automation, and AI-powered Content solutions.<br><br>This is a quota-carrying overlay sales role responsible for driving software, cloud, and subscription revenue through consultative solution selling. The successful candidate will engage business and IT stakeholders, uncover customer challenges, develop value-based business cases, and support opportunities from qualification through successful close.<br><br>You Are Great At<br><br>Driving Content software, cloud, and subscription revenue across a portfolio of commercial, government, and upper mid-market customers in KSA. Partnering with Account Executives to identify, qualify, and close new opportunities. Building trusted relationships with CIOs, IT leaders, government stakeholders, and business executives. Positioning the Open Text Content portfolio, including Enterprise Content Management, Content Services, Intelligent Capture, Workflow Automation,Document Management, Records Management, and AI-enabled information management solutions. Developing territory and account plans to generate pipeline growth within the Saudi market. Identifying whitespace opportunities within existing customers while acquiring new business. Managing multiple sales opportunities simultaneously through a structured sales methodology. Delivering compelling executive presentations, discovery workshops, and value-based solution discussions. Working closely with Solution Consultants, Customer Success, Professional Services, and Channel Partners to deliver successful customer outcomes. Collaborating with Marketing on demand generation activities, customer events, and industry campaigns localized for the Saudi market. Maintaining accurate forecasting, opportunity management, and CRM hygiene while contributing to regional growth objectives.<br><br>What It Takes<br><br>Experience selling enterprise software, Saa S, or cloud solutions within Saudi Arabia. Proven success selling Enterprise Content Management, Content Services, Information Management, Workflow Automation, Document Management, or Digital Transformation solutions, preferably into government or large enterprise sectors. Strong consultative and value-based selling skills with the ability to engage both business and IT stakeholders. Experience working in partnership with Account Executives in an overlay or specialist sales role.<br><br>One Last Thing<br><br>Open Text is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. As an Open Text Senior Account Executive, you drive digital transformation for global clients, solving complex business challenges and accelerating their journey to the cloud. Your consultative expertise and success in complex sales cycles contribute directly to business growth, earning you a competitive compensation package that recognizes your substantial impact in shaping the digital enterprise landscape.<br><br>Open Text's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.<br><br>If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching Open Text's vibrant workplace.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Software Engineer (Node.js | React | Type Script) based in Saudi Arabia.<br><br>This is a senior technical leadership opportunity for an experienced engineer who enjoys owning features from concept through delivery.<br><br>You’ll work across both frontend and backend development, building scalable and high-quality web applications.<br><br>The role combines hands-on engineering with architectural problem-solving, performance optimisation, testing, and API design.<br><br>You’ll collaborate closely with product managers, designers, and engineering teams to turn ideas into seamless user experiences.<br><br>Modern development practices, strong engineering standards, CI/CD, and thoughtful code reviews are central to the environment.<br><br>You’ll also have the opportunity to use AI-powered development tools to improve productivity and accelerate your workflow.<br><br>This is a fully remote, full-time position working within a 9 AM–5 PM Melbourne-time schedule.<br><br>Accountabilities<br><br>Develop, test, maintain, and continuously improve high-quality web applications using Node.js, Type Script, and React 18+. Take ownership of end-to-end features, from technical design and implementation through testing, deployment, and ongoing optimisation. Design, build, and maintain scalable RESTful APIs and integrate applications with external systems and services. Create responsive, accessible, and performant user interfaces using React, Tailwind CSS, and Tan Stack Query. Implement secure authentication and authorisation solutions using OAuth, OIDC, and session-based mechanisms. Maintain high engineering standards through automated testing with Vitest or Jest, code reviews, and reliable development practices. Write efficient SQL queries and optimise interactions with relational databases to support application performance and scalability. Use Git effectively for source control, branching strategies, collaboration, and code review workflows. Leverage AI-powered coding assistants such as Claude Code and Git Hub Copilot to improve development efficiency while maintaining code quality. Work confidently within Linux-based development and deployment environments. Collaborate with designers, product managers, and other engineers to deliver well-designed, reliable, and user-focused features. Contribute to architectural decisions, debugging, technical improvements, and performance optimisation across the application stack.<br><br>Requirements<br><br>8–10+ years of professional software engineering experience, with strong hands-on experience across modern frontend and backend development. Advanced proficiency with Node.js and Type Script. Strong experience with React 18+ and modern React development patterns. Solid understanding of automated testing, with experience using Vitest, Jest, or comparable frameworks. Strong SQL skills and a good understanding of relational database concepts. Practical experience with Tailwind CSS and Tan Stack Query. Strong knowledge of authentication and authorisation mechanisms, particularly OAuth, OIDC, and session-based authentication. Proven experience designing and consuming APIs, including integrations with external services. Comfortable working with Linux command-line tools in development and deployment environments. Strong Git skills and experience working with collaborative branching and code review workflows. Demonstrated ability to effectively incorporate AI-powered development tools into the software engineering workflow. Strong problem-solving, debugging, optimisation, and architectural thinking skills. A collaborative mindset, strong ownership, and a commitment to writing clean, maintainable, well-tested code. Highly desirable: experience with Bun and Hono. Highly desirable: familiarity with AWS CDK and infrastructure-as-code practices. Highly desirable: knowledge of Postgre SQL and Drizzle ORM. Highly desirable: hands-on experience with Docker and container-based development. Highly desirable: experience with container-based testing tools such as Testcontainers. Highly desirable: experience working in monorepo-based development environments. Familiarity with VS Code and productivity-enhancing extensions is a plus.<br><br>Benefits<br><br>Fully remote working arrangement. Full-time employment. Opportunity to work on modern web applications using a contemporary technology stack. Strong focus on engineering quality, testing, maintainability, and continuous improvement. Opportunity to use and explore AI-powered development tools as part of your everyday engineering workflow. Collaborative environment with close interaction across engineering, product, and design. Scope to influence technical decisions, architecture, and development practices. Melbourne-time working schedule: 9 AM–5 PM. Location flexibility for candidates based in Poland.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

JOB PURPOSE / ROLE:To supervise the activities of transformation and modernization of the new core banking in the bank in terms of Program Management and Project Management, To act as a focal point for the new Core Banking program and interact with all other stakeholders and support teams whenever necessary. To be in charge in implementing new Core Banking modernization by managing all related activities i.e. Business Processes re-engineering, Functional and Technical requirements and any activities that might impact surrounding systems for the existing/new core banking systems in accordance with the bank’s target architecture, strategy and objectives. To be responsible for offering expertise and guidance on the overall program and to ensure that proper controls and program governance are in place for the smooth conduct of program activities with minimal disruption to the transformation activities that are running in the bank, with a focus on seamless rollout for new Core Banking platform with appropriate risk mitigation measures. <br>AREAS OF RESPONSIBILITY:<br>Policies, Processes & Procedures Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>Day- to-day operations Follows the day-to-day operations related to own job to ensure continuity of work.<br>Business Analysis Manager To manage the new Core Banking program and related projects, change requests and activities in line with approved project management policy and work closely with stakeholders to understand existing bank applications, business processes, challenges and limitations. To develop the Program charter considering the bank's governance policies and procedures. To develop the Program governance and project plans in accordance with Riyad Bank’s policies and procedures To manage the Program budget and to monitor the expenditure effectively To monitor and oversee the project situation and will propose the required resources to be onboarded based on each project phase and progress. To manage all the Program stakeholders and project teams to deliver program requirements on time and within budget according to agreed scope To be responsible for streamlined execution of assigned projects within the overall program by ensuring compliance of Project Managers with the project lifecycle from initiation to design, delivery and closure To ensure compliance with the PMO standards and processes in assigned projects through all lifecycle stages To manage the program scope, and monitor the timelines, budget and resources allocated for any slippage, issues and risks To conduct regular Program reviews with all stakeholders, and maintain regular communication channels with all relevant stakeholders To ensure that all deliverables to business and IT are of high quality and in line with the stakeholder expectations To proactively manage the program tasks’ / activities’ timelines for milestones completion and critical path management To oversee the management of the projects under the program with the respective Project Managers, while providing all the required information and details for the effective implementation of the projects To act as the escalation point between the various project steering committees and the PMO / Transformation Execution Committee / MANCOM to resolve any sort of issues / risks that may arise during program delivery effectively To monitor the execution progress of the respective projects within the overall program, identifies potential deviation from project plans, set targets and budgets To support the Project Managers in the implementation of the projects assigned to them and in the preparation of all relevant documentation, so as to support the execution of projects in compliance to the bank’s policies and procedures To be responsible for inter-project dependency management within assigned program and/or across the Bank wide portfolio To lead daily check-in meetings of Project Managers assigned within the respective Division, to include a review of the actions assigned to Project Managers from the previous day To contribute to the identification of opportunities for continuous improvement of business processes, cost reduction and productivity improvement by taking into consideration international best practices of the banking industry To report the program updates to the bank’s Senior Management in a timely manner as a part of the bank’s governance standards To actively manage the timely resolution of outstanding defects or issues impacting the program To support in the preparation of key presentations, strategy documentation and other documents. To manage the communication to all Program stakeholders on a regular basis To onboard the required resources with the correct skill set and expertise, and To perform any other duties that may be directed or assigned.<br>Continuous Improvement Contributes to the identification of opportunities for continuous improvement of processes and practices taking into account "international best practice" <br>Reporting Assists in the preparation of timely and accurate reports of Riyad Bank to meet company and department requirements, policies and standards. <br>Safety, Quality & Environment Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment <br>Related Assignments Undertake any other related duties or tasks as directed and required by the Bank. <br>QUALIFICATIONS & EXPERIENCE:Minimum Qualifications: A minimum of Bachelor’s degree in any of the fields like Finance / Business Administration / Banking / Computer science Possessing a valid PGMP or PFMP certification would be preferable. Minimum Experience: 8-10 years of relevant experience Technical Knowledge areas: High level of understanding of all relevant documentation like RFP, BRD, SRD, IRD, etc. pertaining to core banking products/services requirements. In-depth understanding of verticals like Retail Banking, Corporate Banking, Payments, Clearing, Lending, General Ledger operations, Banking channels etc. The ability to apply International Best Practices to all areas of Program Management for driving efficiency and effectiveness, and Ability to anticipate and identify any problems or issues and mitigating them by Risk Management techniques

GENERAL PURPOSE OF THE JOB:Manage and oversee all accounting operations of the company, ensuring the accuracy, completeness, and integrity of financial data and records, and compliance with approved accounting policies, procedures, and standards. The role includes oversight of Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), Payroll Accounting, Fixed Assets, Reconciliations, Project & Cost Accounting, as well as Month-End and Year-End Closing and the preparation and review of financial statements and reports. The objective of the role is to ensure that accurate, reliable, complete, and timely financial information is available to support management decision-making. KEY RESPONSIBILITIESAccounting Operations Management:Oversee daily accounting operations and ensure transactions are recorded accurately and on a timely basis. Oversee AR, AP, GL, and payroll accounting activities. Review material accounting transactions and journal entries within the approved authority limits. Ensure completeness of supporting documentation and accuracy of accounting treatment. Follow up on accounting errors and discrepancies and ensure timely resolution. Allocate responsibilities among the accounting team and monitor performance and quality of work. Accounts Receivable – AR:Oversee customer invoicing, balances, and accounting treatment of collections. Review AR Aging and Customer Reconciliation. Ensure reconciliation of the AR Subledger with the General Ledger. Review Credit Notes and customer-related adjustments. Ensure accurate and timely revenue recognition in accordance with approved policies. Accounts Payable – AP:Oversee suppliers, invoices, expenses, and liabilities. Review Vendor Reconciliation and AP Aging. Ensure reconciliation of the AP Subledger with the General Ledger. Ensure expenses and liabilities are recorded in the correct accounting period. Ensure proper allocation of expenses to the appropriate accounts, projects, and cost centers. Coordinate with Treasury regarding accounting information required for payments and cash planning. General Ledger & Reconciliation:Oversee the General Ledger and ensure the integrity of balances and transactions. Review Journal Entries, correcting entries, and reclassification entries. Oversee Accruals, Prepayments, and accounting adjustments. Review the Trial Balance and analyze unusual balances and movements. Oversee periodic reconciliations of key accounts, including Bank, AR, AP, Payroll, VAT, Advances, Fixed Assets, and other relevant accounts. Follow up on Suspense Accounts, Clearing Accounts, and outstanding unreconciled balances. Payroll Accounting:Oversee the accounting treatment of salaries, wages, and related liabilities. Ensure reconciliation of Payroll with the General Ledger, bank accounts, and related liabilities. Review the allocation of payroll costs to projects and cost centers. Fixed Assets:Oversee the Fixed Asset Register. Review asset additions, disposals, and depreciation. Ensure reconciliation of the Fixed Asset Register with the General Ledger. Project & Cost Accounting:Ensure revenues and costs are allocated to the correct projects, cost centers, and accounts. Review Project Costs, Payroll Costs, and direct and indirect costs. Support the Finance function in analyzing Project Profitability and margins. Analyze significant variances in project costs and raise relevant observations. Month-End & Year-End Closing:Lead and monitor the Month-End and Year-End Closing process. Prepare and monitor the Closing Calendar and ensure compliance with established deadlines. Ensure completion of all required reconciliations, adjustments, and closing activities. Review the Trial Balance, Balance Sheet accounts, and P&L prior to final closing. Ensure completion of Cut-off procedures and required accounting entries and adjustments. Ensure the readiness of accounts and financial statements for management review and audit. Financial Reporting & Analysis:Oversee the preparation and review of financial statements and periodic reports. Review the Balance Sheet and P&L and coordinate with Treasury regarding information required for cash flow reporting. Prepare and review Management Reports. Analyze Revenue, Costs, Profitability, and Working Capital. Analyze variances between Actual, Budget, and Previous Period. Provide clear explanations for significant variances and raise relevant observations and recommendations to Finance Management. Internal Controls:Oversee the implementation of internal controls related to the accounting cycle. Ensure proper supporting documentation, approvals, and accounting entries. Monitor Segregation of Duties, Approval Matrix, and User Access in coordination with relevant functions. Ensure the integrity of the financial cycle from recording through reconciliation and review. Identify accounting risks and recommend corrective and improvement actions. Audit & Compliance:Coordinate with External Auditors and Internal Audit regarding accounting requirements. Prepare schedules and supporting documents required for audit activities. Respond to accounting inquiries and follow up on the PBC List. Follow up on audit observations and accounting adjustments. Support compliance with relevant tax requirements and ZATCA requirements in coordination with the responsible functions. Ensure application of the company's approved accounting policies and standards. Accounting Policies & ERP:Participate in the preparation and updating of accounting policies and procedures. Ensure accounting treatments are applied in accordance with approved policies and standards. Oversee the integrity of the Chart of Accounts, Account Mapping, Cost Centers, Projects, and Tax Codes. Monitor integration between accounting systems, Subledgers, and the General Ledger. Follow up on system issues that affect financial data and reporting. Accounting Team Management:Allocate tasks and responsibilities among the accounting team. Monitor performance and compliance with closing and reporting deadlines. Review the quality and accuracy of the team's work. Train and develop team members and identify development needs. Establish and monitor team KPIs. Ensure clear ownership of each key accounting process and account. KEY PERFORMANCE INDICATORS – KPIsMonth-End Closing Timeliness. Financial Reporting Timeliness. Account Reconciliation Completion & Accuracy. Unreconciled Balances. Journal Entry Accuracy. Suspense Account Aging. Audit Adjustments. Recurring Accounting Errors. AR / AP Reconciliation Accuracy. Payroll Accounting Accuracy. Project Cost Allocation Accuracy. Balance Sheet Integrity. Closing Issues Resolution. Main KPI for the Role:Financial Closing Accuracy & Timeliness Measured by the accuracy and timeliness of closing, completion of reconciliations, reduction of unexplained and unreconciled balances and accounting adjustments, and the accuracy of financial statements and reports. WORKING RELATIONSHIPS:The role requires continuous coordination with:Finance Manager / CFO. Treasury. HR. Operations. Projects. Procurement. ERP / IT. Internal Audit. External Auditors. Relevant government and tax authorities, as applicable to the scope of work.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division<br><br>Key Accountability Areas<br><br>Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability. Align operational goals with the company’s overall business strategy and ensure cross-functional teams are working toward shared objectives. Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service. Drive operational innovation through automation, technology adoption, and process improvements. Ensure processes are scalable and adaptable to support business expansion. Establish and monitor KPIs to track and measure operational performance across key areas. Standardize processes and reporting systems to ensure consistency and transparency across the operations department. Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement. Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction. Implement change management practices to ensure successful adoption of new processes, systems, or technologies. Develop and implement robust fraud prevention strategies. Analyze transaction data to identify patterns and anomalies. Collaborate with technology teams to enhance fraud detection algorithms. Train and educate operational staff on fraud prevention best practices. Continuously monitor and adapt fraud prevention measures. Analyze cancellation patterns to identify common reasons Implement measures to reduce cancellations Minimize the impact of cancellations on resources Investigate failed deliveries (e.g., incorrect addresses, customer unavailability). Enhance address validation during order placement. Implement real-time tracking and communication features for customers and drivers. Leverage data analytics to identify wastage trends. Use predictive models to anticipate potential wastage scenarios. Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents. Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration. Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency. Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs. Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence. Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation. Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue. Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations. Lead efforts to automate manual processes within the delivery ecosystem. Evaluate and implement technology solutions (e.g., route optimization, order tracking). Enhance customer self-service options through intuitive app features. Monitor automation performance and iterate for continuous improvement. Establish clear KPIs for compensation effectiveness. Measure the impact of compensation decisions on operational performance.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives. Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>People Management<br><br>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.<br><br>Budget Management<br><br>Manage and own the budgeting cycle and provide input to the budgeting process. Ensure effective utilization of the function's budget, and report accurately on progress and challenges. Investigate and propose implementing strategies that result in a positive financial impact for HS. Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.<br><br>Governance And Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience:<br><br>10 -12 years of experience in operations, process improvement, or operational excellence roles Strong knowledge of operational improvement methodologies Strong problem-solving skills Advance analytical skills Leadership skills<br><br>Education And Certifications<br><br>Bachelor’s degree in business management, or a related field Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.

The Cluster General Manager is responsible for the overall leadership, operational performance, commercial results, guest experience, and financial delivery of the hotels within the Makkah cluster.<br>The role provides strategic and operational leadership to the Hotel General Managers and their leadership teams, ensuring each property delivers against its business plan while maintaining the required brand, service, quality, safety, and regulatory standards.<br>Given the unique dynamics of the Makkah market, the role requires strong experience in managing highly seasonal operations, Ramadan and Hajj periods, religious tourism, B2B and B2C segments, tour operators, large groups, and rapidly changing demand patterns.<br>Key Responsibilities<br>1. Cluster Leadership & Operations• Provide overall leadership and direction to all hotels within the Makkah cluster.• Lead, coach, and hold Hotel General Managers accountable for operational and financial performance.• Ensure consistent execution of company standards, policies, SOPs, and service standards across all properties.• Identify opportunities to consolidate resources, improve productivity, and create operational efficiencies across the cluster.• Conduct regular hotel reviews and ensure agreed action plans are implemented within established timelines.• Ensure effective preparation and operational readiness for peak periods, particularly Ramadan and Hajj.<br>2. Financial Performance• Take overall accountability for cluster revenue, GOP, NOP, cash flow, andprofitability.• Ensure each hotel delivers against approved budget, forecast, and ownerexpectations.• Review monthly financial performance and challenge significant variances against budget, forecast, and prior year.• Drive cost optimization without compromising guest experience, safety, or asset standards.• Ensure appropriate workforce productivity and manning levels based on business volumes and operational requirements.• Support the annual budgeting process and monthly rolling forecasts.<br>3. Commercial & Revenue Performance• Work closely with Commercial, Sales, Revenue Management, E-Commerce, and Marketing teams to maximize revenue and market share.• Monitor occupancy, ADR, Rev PAR, market penetration, segment mix, booking pace, and competitive positioning.• Ensure commercial strategies reflect Makkah's unique demand patterns and religious calendar.• Drive stronger performance across direct, B2B, B2C, OTA, corporate, wholesale, and group segments.• Challenge underperforming hotels and ensure timely commercial recovery plans are implemented.• Support development of strategic relationships with key travel partners, tour operators, government entities, and major accounts.<br>4. Guest Experience & Quality• Establish a strong guest-centric culture across the cluster.• Monitor guest satisfaction, online reputation, complaints, service recovery, and quality audit results.• Ensure Hotel General Managers implement corrective actions for recurring service issues.• Drive consistency in service delivery while recognizing the different positioning and guest profiles of each hotel.• Regularly inspect properties and ensure operational, cleanliness, maintenance, and presentation standards are maintained.<br>5. People & Leadership• Build a strong leadership culture and develop a high-performing team across the Makkah hotels.• Coach and develop Hotel General Managers and Executive Committee members.• Ensure succession plans are established for critical leadership positions.• Work with Human Resources to improve employee engagement, retention,productivity, and Saudization.• Promote cross-property development and internal mobility where appropriate.• Ensure performance management is consistently applied across the cluster.<br>6. Asset & Property Management• Ensure hotels are maintained to appropriate operational and physical standards.• Review preventive maintenance, capital expenditure requirements, lifecyclereplacements, and refurbishment priorities.• Work with Engineering and corporate functions to ensure critical technical and asset issues are addressed promptly.• Protect the long-term value of the assets while balancing immediate operational and financial priorities.<br>7. Owner & Stakeholder Management• Maintain professional and constructive relationships with hotel owners and key stakeholders.• Support senior management in owner meetings, business reviews, leasediscussions, capital planning, and strategic initiatives.• Ensure accurate, transparent, and timely reporting of hotel performance and material operational matters.• Represent the company professionally with government authorities, business partners, and other external stakeholders.<br>8. Governance, Risk & Compliance• Ensure full compliance with Ministry of Tourism requirements and all applicable Saudi regulations.• Ensure hotels maintain required licenses, permits, Civil Defense approvals, and statutory certifications.• Maintain strong standards in Fire & Life Safety, security, food safety, hygiene, and emergency preparedness.<br>• Ensure appropriate internal controls and adherence to company procurement, finance, HR, and operational policies.• Escalate material operational, financial, reputational, legal, or safety risks promptly.<br>Key Performance Indicators Performance will be measured against a balanced set of financial and operational KPIs, including:• Revenue vs. Budget / Forecast / Prior Year• GOP and NOP performance• Occupancy, ADR and Rev PAR• Market Share / RGI• Forecast accuracy• Payroll and productivity ratios• Guest satisfaction and online reputation• Quality and operational audit scores• Employee engagement and turnover• Saudization and talent development• Health, Safety and regulatory compliance• Execution of agreed strategic initiatives and action plans<br>Qualifications & Experience• Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.• Minimum 12 -15 years of progressive hotel management experience, including significant experience as a Hotel General Manager.• Previous multi-property, Area GM, Cluster GM, or equivalent leadership experience strongly preferred.• Strong experience managing large-scale or high-volume hotel operations.• Previous Makkah and/or Saudi Arabia experience is highly preferred.• Strong understanding of the Makkah hospitality market, including Ramadan, Hajj, Umrah, religious tourism, groups, and tour operator business.• Demonstrated track record of improving profitability, commercial performance, guest satisfaction, and operational efficiency.• Strong financial acumen with the ability to interpret P&L statements, forecasts, budgets, and investment requirements.• Experience managing owner relationships and presenting performance atsenior/executive level.• Strong knowledge of Saudi hospitality regulations and Ministry of Tourismrequirements. Leadership Competencies The successful candidate should demonstrate:• Strong commercial and financial acumen• Strategic thinking combined with hands-on operational leadership• High level of ownership and accountability• Ability to lead and influence multiple General Managers• Strong decision-making and problem-solving capabilities• Effective owner and stakeholder management• Ability to operate effectively under pressure and during peak periods• Strong communication and presentation skills• Talent development and succession planning capability• High standards of integrity, governance, and professionalism<br>Role Expectations<br>The Cluster General Manager is expected to operate beyond the traditional role of an individual Hotel General Manager. The position requires a portfolio mindset, balancing the performance of individual hotels with the overall interests of the Makkah cluster and the Group.<br>The role should create clear accountability at property level while leveraging cluster synergies, strengthening commercial performance, improving operational efficiency, developing leadership capability, and ensuring sustainable profitability across the portfolio.<br><br>Work Environment:Indoors: 100 %Working Days: 5 Working Days Days off: 2 Days Off Working Hours: 8 hours/Daily

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Site Reliability Engineer based in Saudi Arabia.<br><br>This is a high-impact reliability leadership role within a fully remote engineering organization operating globally.<br><br>You will be the first dedicated SRE, helping establish reliability practices across multiple engineering teams and critical production systems.<br><br>The role combines hands-on engineering with organization-wide influence, covering observability, incident response, operational readiness, and resilience.<br><br>You will work closely with engineering leadership, infrastructure specialists, architects, and product teams to make reliability measurable and actionable.<br><br>A major focus will be embedding SRE principles into engineering culture rather than simply owning individual services.<br><br>You will also help shape how AI is used for incident investigation, operational tooling, observability, and safe system operations.<br><br>The position offers substantial autonomy to define standards, coach engineers, and build practices that scale with the organization.<br><br>Accountabilities<br><br>Define and implement SLIs and SLOs for critical production request paths, ensuring reliability objectives are visible, measurable, reviewed, and connected to engineering decisions. Introduce and champion error budgets as a practical framework for balancing reliability investments with product and feature delivery. Establish and maintain the reliability metrics used by engineering leadership to evaluate progress and identify areas requiring investment. Strengthen the complete incident management lifecycle, including detection, response, communication, escalation, postmortems, and follow-up actions. Improve alert quality, anomaly detection, escalation processes, and shared operational tooling in collaboration with infrastructure teams. Lead reliability assessments for high-risk changes and new services, covering production readiness, capacity, failure modes, rollback strategies, and operational risks. Introduce deliberate failure testing, game days, and chaos exercises to identify weaknesses and validate safe operational limits before incidents occur. Work directly with engineering teams on complex reliability challenges through focused engagements, leaving behind stronger practices and clear ownership. Coach Staff and Lead engineers to become reliability advocates within their respective teams and help establish distributed SRE ownership. Develop lightweight, repeatable operational standards covering production readiness, on-call practices, runbooks, change safety, and service operability. Partner with architects and technical leads to ensure reliability and failure tolerance are incorporated into system design rather than addressed after deployment. Remain hands-on during production incidents and investigations, building tooling, dashboards, automation, and reference implementations where appropriate. Promote effective use of AI for incident investigation, telemetry analysis, postmortem development, runbook creation, observability, and reliability tooling. Help structure operational data, alerts, dashboards, and runbooks so that both engineers and AI agents can safely interpret and act on production signals. Contribute production fixes and improvements directly through code and infrastructure changes rather than limiting the role to recommendations and reviews. <br><br>Requirements<br><br>10+ years of engineering experience, including at least 3 years in SRE, production engineering, or a reliability-focused Staff Engineer role operating across multiple teams. Demonstrated experience owning reliability at a platform or organizational level rather than only for an individual service. Deep practical experience designing and implementing SLIs, SLOs, and error budgets, including successfully driving adoption across product and engineering teams. Strong incident leadership experience, including managing high-severity, customer-facing incidents and leading effective postmortems that result in measurable improvements. Advanced understanding of distributed-system failure modes, including database and cache saturation, cascading failures, retry storms, capacity constraints, graceful degradation, and load shedding. Strong hands-on experience with Kubernetes, AWS, and modern observability platforms such as Datadog or comparable technologies. Ability to read and write production code in Go, Type Script, or a similar language, as well as work with infrastructure as code. Demonstrated ability to influence teams without direct authority and successfully change engineering practices across an organization. Strong coaching and mentoring skills, with evidence of developing engineers into effective reliability owners. Exceptional written and verbal communication skills, with the ability to clearly communicate incidents, risks, technical trade-offs, and reliability priorities to both engineers and executives. Strong preference for asynchronous, documented decision-making and clear technical communication. Practical experience using AI tools for incident investigation, telemetry analysis, runbook and postmortem development, and engineering tooling. Understanding of how operational data, alerts, dashboards, and runbooks should be structured to support safe AI-assisted diagnosis and operations. Pragmatic approach to reliability, with the ability to balance operational risk, engineering investment, delivery speed, and business priorities. Experience in fraud detection, identity, payments, or other real-time and adversarial environments is an asset. Experience with multi-region architectures, cell-based architectures, or failure-isolation strategies is a plus. Experience operating Elasticsearch, Redis, Dynamo DB, or Kafka at scale and understanding their failure modes is beneficial. Familiarity with Fin Ops and cloud infrastructure cost-versus-reliability trade-offs is an advantage. Must be authorized to work from the hiring location; visa sponsorship is not provided. <br><br>Benefits<br><br>Fully remote working environment. Opportunity to become the first dedicated Site Reliability Engineer and establish organization-wide reliability practices. High level of autonomy and direct influence over engineering standards, operational practices, and platform reliability. Opportunity to work across multiple engineering teams and critical production systems. Close collaboration with engineering leadership, architects, infrastructure teams, and technical leads. Opportunity to shape AI-assisted reliability practices and the future of production operations. Strong focus on professional growth, technical leadership, coaching, and knowledge sharing. Inclusive, globally distributed engineering environment that values diverse perspectives and backgrounds. For US-based employees, the stated cash compensation range is $177,000–$240,000 USD, with actual offers varying according to factors such as experience, skills, education, certifications, and market conditions. Compensation may differ for other hiring locations. Remote work eligibility is subject to applicable regulatory and security requirements in the candidate's location. <br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Service Representative to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Remote Customer Support Agent to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Corporate Development based in Saudi Arabia.<br><br>As Director of Corporate Development, you will own the organization’s inorganic growth strategy and help shape its long-term expansion. You will lead the full acquisition lifecycle, from sourcing and evaluating opportunities through transaction execution and post-close integration. Alongside acquisitions, you will assess strategic alliances, joint ventures, and major commercial partnerships using the same disciplined investment framework. Reporting to the CFO, you will also contribute to long-term strategy, capital allocation, and financing initiatives. This is a highly hands-on role where you will build financial models, develop pipelines, conduct diligence, and prepare recommendations for senior leadership. You will work in a fully remote, flexible environment with significant autonomy and exposure to strategic decision-making. The role is ideal for an experienced corporate development professional who combines strong analytical discipline with sound commercial judgment and a low-ego, execution-oriented approach.<br><br>Accountabilities<br><br>Build and manage a disciplined pipeline of acquisition opportunities aligned with strategic priorities through market mapping, competitive analysis, direct outreach, and relationships with bankers, brokers, founders, and industry advisers. Establish and apply a consistent screening and scoring methodology covering strategic fit, financial returns, technology and product considerations, integration complexity, and counterparty risk. Prepare concise opportunity assessments that clearly articulate transaction costs, expected returns, key assumptions, risks, and potential outcomes. Develop detailed valuation, transaction, scenario, and sensitivity models for prospective acquisitions, including synergy and financing analyses. Coordinate financial, legal, technology, operational, and other cross-functional due diligence activities. Lead diligence on target leadership and principals, including appropriate reference, background, litigation, and reputation reviews, and translate findings into recommendations for deal structure and risk mitigation. Support transaction structuring and negotiations, including recommendations relating to retention arrangements, earnouts, indemnification, and escrow, in collaboration with legal advisers. Prepare clear and rigorous materials for executive and board-level investment decisions, anticipating key questions and providing evidence-based recommendations. Track completed transactions against their original investment thesis, reporting integration costs, realized synergies, and performance variances to support organizational learning. Build transaction budgets covering purchase consideration, advisory and diligence costs, financing expenses, and working capital requirements. Develop integration budgets and incorporate acquisition-related impacts into forecasts and annual operating plans in partnership with the finance team. Lead post-close integration planning, including 100-day plans, cross-functional workstreams, financial reporting integration, systems transitions, and escalation of blockers. Identify and evaluate strategic alliances, joint ventures, and major commercial agreements as alternatives or complements to acquisitions. Assess partnership economics, governance structures, contribution and exit terms, pricing, exclusivity, and minimum commitments. Maintain acquisition and partnership pipelines with consistent documentation of evaluated and declined opportunities and the rationale behind decisions. Partner with senior leadership on the company’s 3-to-5-year growth strategy, including market landscapes, competitive analysis, and decisions around organic investment, acquisitions, and partnerships. Support debt and equity financing initiatives, including financial modeling, use-of-proceeds analysis, lender and investor materials, data room preparation, and coordination with advisers and counsel. Build the infrastructure of a scalable corporate development function, including playbooks, templates, screening criteria, deal processes, and pipeline systems. As the function grows, contribute to hiring, coaching, and developing future corporate development team members.<br><br>Requirements<br><br>8+ years of combined experience across corporate development, investment banking, private equity, transaction advisory, or related fields, including direct experience sourcing and developing acquisition opportunities. Demonstrated experience conducting or coordinating financial, legal, operational, and people-related due diligence. Strong financial modeling skills, including the ability to independently build three-statement, valuation, transaction, scenario, and sensitivity models from scratch. Experience preparing and presenting recommendations to executive teams, boards, investment committees, or similarly senior audiences, with the confidence to defend analysis under challenge. Working knowledge of software and/or recurring-revenue business models and the key metrics used to assess their performance. Experience with post-merger integration, whether leading integration workstreams or supporting broader integration programs. Experience evaluating or structuring strategic alliances, joint ventures, and major commercial agreements. Exposure to debt or equity financing processes, such as private placements, secondary transactions, or credit facilities. Experience contributing to multi-year strategic planning, including market analysis, competitive intelligence, and growth strategy. Strong commercial judgment and the ability to objectively decline opportunities when the financial case, strategic fit, or counterparty risk does not justify proceeding. Calm and composed under pressure, particularly when navigating difficult negotiations, unexpected diligence findings, or challenging counterparties. Low-ego and detail-oriented, with a willingness to take ownership of both high-level strategic work and repetitive operational tasks. Persistent and disciplined throughout lengthy, complex transaction processes, with a strong commitment to accuracy and quality. Excellent communication skills, with the ability to present complex information concisely, clearly, and with the key conclusion upfront. Strong interpersonal and collaboration skills, with the ability to work effectively with stakeholders across all levels of an organization. High integrity, accountability, discretion, and sound judgment when handling confidential and market-sensitive information. An MBA is considered an asset. Big Four transaction advisory experience and/or software industry experience is advantageous. Experience as the founding or first hire of a corporate development or finance function is highly valued. An established network of software-sector bankers, brokers, investors, or founders is a significant advantage. Experience working closely with or within an FP&A function is beneficial.<br><br>Benefits<br><br>Fully remote working environment with flexible hours, allowing you to work from anywhere worldwide.24 paid vacation days per year.10 paid national holidays. Unlimited sick leave to support a healthy work-life balance. Compensation toward private medical insurance. Reimbursement for coworking spaces and gym or sports activities. Strong focus on professional development and continuous learning. Access to challenging and meaningful projects with opportunities for significant ownership and impact. Mentor and knowledge-exchange programs. Opportunity to receive a reward for innovative ideas that can lead to patentable solutions. International, remote-first environment focused on collaboration, autonomy, innovation, and employee success.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.