وظائف افراد امن - ينبع السعودية

<h3 >About Tronox and the Role</h3> <p >Tronox is a global leader in the vertically integrated manufacturing of titanium dioxide (TiO2) pigment and other materials that add brightness and durability to products encountered daily. With 5,700 employees across six continents, the company operates unified by strong values and a vision to shape a sustainable, thriving world through enriched and refined minerals. We are seeking a <strong >Learning &amp; Development Specialist</strong> to join our team in Yanbu, Al Madinah, Saudi Arabia, on a full-time basis.</p> <h3 >Role Purpose</h3> <p >The Learning &amp; Development Specialist is responsible for developing, implementing, and continuously improving the competency assurance system specifically for Maintenance personnel. This is achieved through structured classroom learning, practical workshops, simulation, coaching, and structured On-the-Job Training (OJT). The role supports safe, reliable, environmentally responsible, and efficient plant operations by identifying competency gaps, conducting Training Needs Analysis (TNA), developing competency-based learning programs, facilitating technical training, and conducting competency assessments. The position partners closely with Maintenance, Operations, Engineering, Reliability, Process Safety, HSE, HR, and Subject Matter Experts (SMEs) to ensure employees possess the required technical competencies to perform their work safely, effectively, and in compliance with Tronox standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Deliver classroom, practical workshop, field coaching, and structured OJT programs.</li> <li >Conduct Training Needs Analysis (TNA) with department leaders and identify competency gaps using various data sources such as competency matrices, performance data, incident learnings, audits, and business requirements.</li> <li >Develop and continuously improve competency-based training curricula, including CETP, JRTP, OJT, qualification pathways, and technical development programs.</li> <li >Design structured learning pathways for new hires, experienced employees, multi-skilled personnel, and succession planning initiatives.</li> <li >Develop technical training manuals, presentations, SOP learning guides, assessment packages, and reference materials.</li> <li >Convert operational procedures, maintenance work instructions, OEM manuals, and engineering standards into effective learning materials.</li> <li >Collaborate with SMEs in developing technical learning content and blended learning solutions, including instructor-led, digital, self-paced, and workplace learning resources.</li> </ul> <h3 >Competency Assessment and Learning Administration</h3> <ul > <li >Conduct theoretical and practical competency assessments, developing written examinations, practical assessment checklists, and question banks.</li> <li >Verify employee competence against defined competency standards before qualification or authorization, and support periodic competency reassessment and reauthorization programs.</li> <li >Maintain employee learning records, competency matrices, qualification status, and training history.</li> <li >Prepare monthly competency reports and updates, ensuring compliance with LMS requirements and document control standards.</li> <li >Coordinate annual plans and monthly training calendars with stakeholders.</li> </ul> <h3 >Continuous Improvement and Safety Compliance</h3> <ul > <li >Evaluate training effectiveness using learner feedback, assessment results, workplace observations, and operational performance, recommending improvements to competency programs.</li> <li >Participate in capability improvement initiatives.</li> <li >Ensure all learning programs comply with Tronox Safety Standards, Process Safety Management (PSM), environmental requirements, and company procedures.</li> <li >Promote Human Performance principles, Learning from Events, and Safe Work Practices.</li> <li >Support competency requirements associated with Permit to Work, Isolation, Critical Risk Management, and Life Saving Rules.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this full-time position should possess <strong >5-10 years of relevant experience</strong> in learning and development, particularly within an industrial or manufacturing context, with a focus on technical competency assurance.</p>

<ul><li><p>Adhere to PADI standards relevant to dive site depths and conditions.</p></li><li><p>Adhere to Opal Diving Club standards of procedures.</p></li><li><p>Welcome customers and help with diving operations.</p></li><li><p>Facilitate the choice of the daily dive sites with the diving team according to the diving operations</p></li></ul><p>agenda.</p><ul><li><p>Carry on pre-post activity boating equipment preparation and care.</p></li><li><p>Conduct boat briefings as required.</p></li><li><p>Ensure the highest boat and Opal safety standards are respected at all times.</p></li><li><p>Carry on day-to-day cleaning and/or maintenance of the diving vessels and its components.</p></li><li><p>Effectively manage guests’ requests and complaints.</p></li><li><p>Work alongside the Diving Manager to set-up and deliver the diving vessels and necessary components.</p></li><li><p>Assist Diving Manager with new dive sites research.</p></li><li><p>Assist with and facilitate relations, paperwork and operations with coast guard.</p></li><li><p>Support the implementation of all Opal policies, procedures, and guidelines to ensure the dive center runs smoothly, consistently, and under proper control.</p></li><li><p>Support the implementation of safety, quality, and environmental policies to ensure safety, legal</p><p>compliance, high-quality service, and environmental responsibility.</p></li><li><p>Ensure boat routine maintenance is scheduled and carried out when needed.</p><ul><li><p>Assist the Diving Manager in the smooth and efficient running of all boat operations.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong><u>Technical</u></strong></p><ul><li><p>Boating licenses TBD</p></li><li><p>Clean police record.</p></li><li><p>Minimum 5 year experience as captain of a diving boat.</p></li><li><p>Vessel and engine maintenance knowledge.</p></li><li><p>Fluent in English and Arabic is a must.</p></li><li><p>Working knowledge of boating tours, allowing for delivery of a “wow” experience.</p></li><li><p>Working knowledge of boating equipment, engines and navigational tools.</p></li><li><p>Knowledge of Yanbu and/or Red Sea marine life seasons.</p></li></ul><p><strong><u>Personal</u></strong></p><ul><li><p>Excellent communicator and public talking.</p></li><li><p>Able to work with different cultures and nationalities.</p></li><li><p>Well organized and punctual is a must.</p></li><li><p>Enthusiastic, hardworking and safety oriented.</p></li><li><p>Customer service focused with excellent interpersonal skills.</p></li></ul><p><strong><u>Desirable Skills</u></strong></p><ul><li><p>Whale shark spotting knowledge and experience (preferably in Yanbu).</p></li><li><p>Experience working within the luxury hospitality sector.</p></li></ul>

<h3 >About the Role</h3> <p >United Group is seeking a dedicated <strong >Pellet Mill Operator</strong> to join our team in Yanbu, Al Madinah, Saudi Arabia. This full-time position is crucial for ensuring the efficient operation and maintenance of pellet mill equipment to produce high-quality pellets that consistently meet production and quality standards.</p> <h3 >Role Purpose</h3> <p >The Pellet Mill Operator is responsible for the continuous and safe operation of pellet mill machinery. This involves actively monitoring process parameters, conducting routine equipment inspections, and strictly adhering to all health, safety, and environmental (HSE) procedures. The primary objective is to maintain optimal production efficiency and product quality.</p> <h3 >Key Responsibilities</h3> <ul > <li >Operate and monitor pellet mill equipment in strict accordance with standard operating procedures.</li> <li >Safely and efficiently start up, adjust, and shut down pellet mill systems.</li> <li >Monitor critical production parameters, including temperature, pressure, moisture content, and pellet quality.</li> <li >Adjust machine settings as necessary to optimize pellet production and minimize waste.</li> <li >Inspect raw materials and finished products to ensure full compliance with established quality specifications.</li> <li >Perform routine equipment inspections and promptly report any mechanical or operational issues.</li> <li >Conduct basic preventive maintenance tasks, including cleaning, lubrication, and minor adjustments to equipment.</li> <li >Coordinate effectively with maintenance personnel for equipment repairs and planned maintenance activities.</li> <li >Accurately record production data, equipment performance, downtime, and maintenance activities.</li> <li >Maintain a high standard of cleanliness and housekeeping within the production area.</li> <li >Adhere to all health, safety, environmental, and quality procedures, including the proper use of personal protective equipment (PPE).</li> <li >Assist with inventory monitoring of raw materials and production supplies.</li> <li >Support continuous improvement initiatives aimed at enhancing productivity and product quality.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this position should possess <strong >0-1 years of relevant experience</strong> in operating industrial machinery, preferably within a manufacturing or production environment. A strong understanding of operational safety protocols and a commitment to quality control are essential.</p> <h3 >Operational Standards and Environment</h3> <p >The role operates within a production facility where adherence to stringent health, safety, and environmental guidelines is paramount. The operator is expected to maintain a clean and organized workspace and actively contribute to a culture of safety and continuous improvement. This position requires a proactive approach to equipment monitoring and problem-solving.</p> <h3 >Location and Employment Type</h3> <p >This is a full-time employment opportunity based in Yanbu, Al Madinah, Saudi Arabia. The successful candidate will be an integral part of the United Group's production operations in this region.</p>

<h2 ><span lang="ar" dir="rtl">اعلان شركة التصنيع الوطنية عن وظيفة مهندس أول تصميم ميكانيكي</span></h2><h2 ><span lang="ar" dir="rtl">ملخص الوظيفة</span></h2><p ><span lang="ar" dir="rtl">مسؤول عن إدارة ومراقبة جميع أنشطة الصيانة الميكانيكية لضمان موثوقية المعدات وتوافرها وكفاءتها التشغيلية. يشرف على تنفيذ أعمال الصيانة وإدارة السجلات والالتزام بأفضل الممارسات الهندسية والصناعية، مع ضمان التوثيق المستمر وتحسين عمليات الصيانة باستخدام أنظمة SAP وأدوات إدارة الصيانة المختلفة.</span></p><h2 ><span lang="ar" dir="rtl">المهام الوظيفية</span></h2><ul><li><p ><span lang="ar" dir="rtl">إدارة أنشطة الصيانة اليومية وفق متطلبات السلامة والبيئة والمعايير الهندسية المعتمدة.</span></p></li><li><p ><span lang="ar" dir="rtl">الإشراف على أعمال خدمة وصيانة وإصلاح المرافق والمعدات.</span></p></li><li><p ><span lang="ar" dir="rtl">ضمان تنفيذ أعمال الصيانة لجميع المعدات وفق الجداول الأسبوعية والأولويات المحددة.</span></p></li><li><p ><span lang="ar" dir="rtl">متابعة التزام فريق العمل بخطط وجداول الصيانة والمواصفات الفنية المطلوبة.</span></p></li><li><p ><span lang="ar" dir="rtl">تحقيق الاستفادة المثلى من القوى العاملة والموارد المتاحة.</span></p></li><li><p ><span lang="ar" dir="rtl">ضمان جودة أعمال الصيانة والالتزام بمعايير التنفيذ.</span></p></li><li><p ><span lang="ar" dir="rtl">التنسيق اليومي مع الإدارات والفرق التشغيلية الأخرى.</span></p></li><li><p ><span lang="ar" dir="rtl">التعاون المستمر مع مشرفي الصيانة لضمان تكامل الأعمال.</span></p></li><li><p ><span lang="ar" dir="rtl">التأكد من تحديث وحفظ جميع وثائق وسجلات الصيانة.</span></p></li><li><p ><span lang="ar" dir="rtl">التنسيق مع الإدارات المختلفة لضمان توفر المواد وقطع الغيار في الوقت المناسب.</span></p></li><li><p ><span lang="ar" dir="rtl">المشاركة في تطوير ومراجعة قوائم قطع الغيار الحرجة ومستويات المخزون الخاصة بالمعدات الميكانيكية.</span></p></li><li><p ><span lang="ar" dir="rtl">الحفاظ على تأهيل العاملين الذين تتطلب وظائفهم شهادات واعتمادات رسمية مثل فنيي اللحام.</span></p></li><li><p ><span lang="ar" dir="rtl">التحقيق في الحوادث والانحرافات التشغيلية وإعداد التقارير وتنفيذ الإجراءات التصحيحية.</span></p></li><li><p ><span lang="ar" dir="rtl">دعم تخطيط وإدارة أعمال التوقفات السنوية والصيانات المجدولة وغير المجدولة.</span></p></li><li><p ><span lang="ar" dir="rtl">تطوير كفاءات فريق الورشة من خلال التدريب والإشراف والتحفيز وخطط الإحلال الوظيفي.</span></p></li><li><p ><span lang="ar" dir="rtl">المساهمة في رفع جاهزية المصنع وتحسين استمرارية التشغيل وتقليل التوقفات.</span></p></li></ul><h2 ><span lang="ar" dir="rtl">الخبرة المطلوبة</span></h2><ul><li><p ><span lang="ar" dir="rtl">خبرة لا تقل عن سنتين في مجال الصيانة الميكانيكية أو مجال مشابه.</span></p></li></ul><h2 ><span lang="ar" dir="rtl">المهارات المطلوبة</span></h2><ul><li><p ><span lang="ar" dir="rtl">الصيانة الوقائية والتصحيحية للمعدات الميكانيكية.</span></p></li><li><p ><span lang="ar" dir="rtl">الإلمام باستخدام نظام SAP لإدارة أعمال الصيانة.</span></p></li><li><p ><span lang="ar" dir="rtl">معرفة بأنظمة السلامة والصحة المهنية والبيئة.</span></p></li><li><p ><span lang="ar" dir="rtl">مهارات التخطيط والتنظيم وإدارة فرق العمل.</span></p></li><li><p ><span lang="ar" dir="rtl">مهارات تحليل المشكلات واتخاذ القرارات الفنية.</span></p></li><li><p ><span lang="ar" dir="rtl">إجادة اللغة الإنجليزية تحدثًا وكتابة.</span></p></li><li><p ><span lang="ar" dir="rtl">إتقان برامج Microsoft Office (Word, Excel, Outlook).</span></p></li></ul>

<h2 ><span lang="ar" dir="rtl">اعلان شركة سامرف عن وظائف هندسية&nbsp;</span></h2><h3 ><span lang="ar" dir="rtl">المسميات الوظيفية</span></h3><ul><li><p ><span lang="ar" dir="rtl">مهندس مشاريع ميكانيكية ومدنية</span></p></li><li><p ><span lang="ar" dir="rtl">مهندس أنظمة العمليات</span></p></li><li><p ><span lang="ar" dir="rtl">مهندس أول موثوقية كهربائية</span></p></li><li><p ><span lang="ar" dir="rtl">مهندس سلامة العمليات</span></p></li></ul><h3 ><span lang="ar" dir="rtl">التخصصات المطلوبة</span></h3><ul><li><p ><span lang="ar" dir="rtl">هندسة الحاسب</span></p></li><li><p ><span lang="ar" dir="rtl">هندسة الأنظمة</span></p></li><li><p ><span lang="ar" dir="rtl">هندسة السلامة</span></p></li><li><p ><span lang="ar" dir="rtl">هندسة الإلكترونيات</span></p></li><li><p ><span lang="ar" dir="rtl">الهندسة المدنية</span></p></li><li><p ><span lang="ar" dir="rtl">الهندسة الميكانيكية</span></p></li><li><p ><span lang="ar" dir="rtl">الهندسة الكيميائية</span></p></li><li><p ><span lang="ar" dir="rtl">أو ما يعادلها</span></p></li></ul><h3 ><span lang="ar" dir="rtl">مزايا العمل</span></h3><ul><li><p ><span lang="ar" dir="rtl">رواتب تنافسية.</span></p></li><li><p ><span lang="ar" dir="rtl">بدل مواصلات.</span></p></li><li><p ><span lang="ar" dir="rtl">بدل سكن يعادل ثلاثة رواتب سنوياً.</span></p></li><li><p ><span lang="ar" dir="rtl">تأمين طبي للموظف وعائلته والمعالين.</span></p></li><li><p ><span lang="ar" dir="rtl">بدل تعيين.</span></p></li><li><p ><span lang="ar" dir="rtl">مكافأة سنوية.</span></p></li><li><p ><span lang="ar" dir="rtl">مكافأة أداء سنوية.</span></p></li><li><p ><span lang="ar" dir="rtl">مكافأة رمضان.</span></p></li><li><p ><span lang="ar" dir="rtl">برنامج تمليك المنازل.</span></p></li><li><p ><span lang="ar" dir="rtl">خطة ادخار.</span></p></li><li><p ><span lang="ar" dir="rtl">مكافآت خدمة.</span></p></li><li><p ><span lang="ar" dir="rtl">فرص تدريب وتطوير مهني.</span></p></li><li><p ><span lang="ar" dir="rtl">مرافقة طبية للمعالين.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">لمحة عن الشركة</span></h3><p ><span lang="ar" dir="rtl">شركة سامرف هي مشروع مشترك مملوك بالتساوي بين أرامكو السعودية وشركة موبيل ينبع ريفايننج التابعة لشركة إكسون موبيل. وتعد من أكبر مصافي تكرير النفط في المملكة العربية السعودية، وتتمتع بتاريخ طويل وخبرة تمتد لعقود في قطاع التكرير والصناعات النفطية.</span></p>

<h2 ><span lang="ar" dir="rtl">اعلان شركة سابك (SABIC) عن وظيفة فني كهرباء</span></h2><h3 ><span lang="ar" dir="rtl">المؤهلات المطلوبة</span></h3><ul><li><p ><span lang="ar" dir="rtl">سعودي الجنسية.</span></p></li><li><p ><span lang="ar" dir="rtl">دبلوم هندسة كهربائية.</span></p></li><li><p ><span lang="ar" dir="rtl">خبرة عملية في مجال الصيانة الكهربائية الصناعية.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">الهدف من الوظيفة</span></h3><p ><span lang="ar" dir="rtl">المحافظة على جاهزية وكفاءة المعدات والأنظمة الكهربائية بالمصنع من خلال تنفيذ أعمال الصيانة الوقائية والتصحيحية وتشخيص الأعطال وتقليل التوقفات التشغيلية بما يضمن استمرارية الإنتاج بأعلى مستويات الاعتمادية والسلامة.</span></p><h3 ><span lang="ar" dir="rtl">المهام الرئيسية</span></h3><ul><li><p ><span lang="ar" dir="rtl">تنفيذ أعمال الصيانة الوقائية والتصحيحية للمعدات الكهربائية.</span></p></li><li><p ><span lang="ar" dir="rtl">تشخيص الأعطال وإجراء الإصلاحات اللازمة داخل الموقع أو الورشة.</span></p></li><li><p ><span lang="ar" dir="rtl">تنفيذ جولات تفتيش دورية للكشف عن الأعطال المحتملة.</span></p></li><li><p ><span lang="ar" dir="rtl">الالتزام بإجراءات السلامة وتصاريح العمل.</span></p></li><li><p ><span lang="ar" dir="rtl">إعداد التقارير الفنية وتحديث بيانات الصيانة في نظام SAP.</span></p></li><li><p ><span lang="ar" dir="rtl">طلب واستلام قطع الغيار والمواد اللازمة للصيانة.</span></p></li><li><p ><span lang="ar" dir="rtl">المشاركة في التحقيقات وتحليل أسباب الأعطال المتكررة.</span></p></li><li><p ><span lang="ar" dir="rtl">الإبلاغ عن المخاطر والحوادث الوشيكة والمشاركة في برامج السلامة.</span></p></li><li><p ><span lang="ar" dir="rtl">الحفاظ على الأدوات والمعدات وبيئة العمل وفق معايير الجودة والسلامة.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">المزايا الوظيفية</span></h3><ul><li><p ><span lang="ar" dir="rtl">راتب أساسي منافس.</span></p></li><li><p ><span lang="ar" dir="rtl">بدل سكن 25% أو سكن عيني.</span></p></li><li><p ><span lang="ar" dir="rtl">بدل مواصلات 10%.</span></p></li><li><p ><span lang="ar" dir="rtl">بدل تعيين لمرة واحدة.</span></p></li><li><p ><span lang="ar" dir="rtl">تأمين طبي للموظف وأفراد أسرته.</span></p></li><li><p ><span lang="ar" dir="rtl">نظام ادخار بمساهمة من الشركة.</span></p></li><li><p ><span lang="ar" dir="rtl">برنامج تملك المنازل.</span></p></li><li><p ><span lang="ar" dir="rtl">مكافأة أداء سنوية.</span></p></li><li><p ><span lang="ar" dir="rtl">زيادات سنوية وترقيات حسب الأداء.</span></p></li><li><p ><span lang="ar" dir="rtl">برامج تدريب وتطوير مهني.</span></p></li><li><p ><span lang="ar" dir="rtl">إجازة سنوية لا تقل عن 30 يوماً.</span></p></li><li><p ><span lang="ar" dir="rtl">مكافأة خدمة مستمرة.</span></p></li></ul>

<h3 >About the Role</h3> <p >sraco is seeking an <strong >Associate Instrument Engineer</strong> to join its team in Yanbu, Saudi Arabia. This is a full-time position designed for individuals with foundational knowledge in instrumentation and control systems, offering an opportunity to contribute to critical engineering functions.</p> <h3 >Role Overview</h3> <p >The Associate Instrument Engineer will be responsible for supporting the calibration, maintenance, and integration of various instrumentation and control systems. This role involves applying engineering principles to ensure the accurate measurement, control, and optimal performance of industrial processes, while adhering to established safety and industry standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Calibrate and maintain instruments to ensure optimal performance and accuracy.</li> <li >Analyze data to verify accurate measurements and effective system control.</li> <li >Troubleshoot and resolve issues related to instrumentation and control systems.</li> <li >Collaborate with other engineering teams for the seamless integration of control systems.</li> <li >Provide technical support and training to staff regarding instrumentation systems.</li> <li >Ensure compliance with all relevant safety and industry standards in instrumentation activities.</li> <li >Develop and implement software solutions for instrumentation control applications.</li> <li >Conduct performance tests and prepare comprehensive technical reports documenting findings.</li> <li >Oversee the installation and commissioning processes for new instrumentation equipment.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this role should possess <strong >0-1 years of relevant experience</strong>. This position is suitable for fresh graduates with a <strong >high GPA from top universities</strong>, demonstrating a strong academic foundation in engineering or a related field.</p> <h3 >Work Environment</h3> <p >This full-time position is based in <strong >Yanbu, Saudi Arabia</strong>. The successful candidate will work within a professional and collaborative engineering environment focused on precision, operational excellence, and adherence to industry best practices.</p> <h3 >Application Information</h3> <p >Interested candidates who meet the specified qualifications are encouraged to apply for this Associate Instrument Engineer position.</p>

<h3 >About KBR Saudi Arabia</h3> <p >KBR Saudi Arabia is seeking a highly skilled <strong >Sr. Rotating Equipment Engineer</strong> specializing in Design &amp; Construction to join their team in Yanbu. This full-time position offers an opportunity to contribute to significant projects within a leading global company known for its engineering and technology solutions.</p> <h3 >The Role of Sr. Rotating Equipment Engineer</h3> <p >Under general supervision, the Sr. Rotating Equipment Engineer independently applies advanced engineering techniques to address complex challenges. This role involves making critical decisions on engineering problems and methods, ensuring optimal project outcomes. The engineer will also represent the organization in key forums, engaging with external engineers and officials to resolve important questions and negotiate effectively.</p> <h3 >Key Responsibilities</h3> <ul > <li >Independently apply advanced engineering techniques and methodologies.</li> <li >Make informed decisions regarding engineering problems and proposed methods.</li> <li >Represent the organization in conferences to resolve significant technical questions.</li> <li >Engage in negotiations with key engineers and officials from other organizations.</li> <li >Manage measurable assets, including assigned staff and project budgets.</li> <li >Provide technical guidance and mentorship to designers and less experienced engineers.</li> <li >Serve as a trusted consultant, with associates and others relying heavily on scientific interpretations and advice.</li> </ul> <h3 >Required Experience and Expertise</h3> <p >Candidates for this role should possess <strong >5 to 10 years of relevant experience</strong> in rotating equipment engineering, particularly within design and construction contexts. A proven ability to apply advanced engineering principles and make independent technical decisions is essential. The role requires strong communication and negotiation skills for external representation, alongside the capacity to provide effective technical guidance internally.</p> <h3 >Work Environment and Commitment</h3> <p >This is a <strong >full-time position</strong> based in <strong >Yanbu</strong>, Saudi Arabia. The successful candidate will operate in an environment where scientific interpretations and advice are highly valued, contributing to critical projects and providing leadership through technical expertise.</p> <h3 >Application Process</h3> <p >Interested candidates who meet the specified requirements are encouraged to apply. Salary for this position will be discussed during the interview process.</p>

<h3 >About Bupa Arabia</h3> <p >Bupa Arabia is a leading healthcare provider committed to delivering high-quality customer service. We operate across various regions, focusing on maintaining strong relationships with our key accounts and ensuring operational excellence in customer care.</p> <h3 >The Role: Senior Associate Key Accounts Customer Care</h3> <p >Bupa Arabia is seeking a <strong >Senior Associate Key Accounts Customer Care</strong> to join our team in Yanbu or Medina, Saudi Arabia. This is a full-time position responsible for managing key account relationships and overseeing customer care activities to ensure the highest level of service delivery and compliance with established standards.</p> <h3 >Key Account Management and Relationship Building</h3> <ul > <li >Manage all Key Account delegates within the assigned region.</li> <li >Oversee and maintain relationships with Group Secretaries and Relationship Managers (RMs) across all groups.</li> <li >Build strong relationships with internal operational units, including membership, back office, customer service, and reimbursement claims teams, to ensure agreed service levels are met.</li> <li >Ensure the satisfaction of Group RMs throughout the regions.</li> </ul> <h3 >Operational Oversight and Service Excellence</h3> <ul > <li >Control the activities of the customer care team to maintain and enhance customer relationships and meet organizational objectives.</li> <li >Proactively monitor, manage, and implement service plans and team performance for Key Accounts support, ensuring all operational Key Performance Indicators (KPIs) are achieved.</li> <li >Manage daily unit operations to ensure high efficiency and full compliance with policies, procedures, and processes.</li> <li >Accurately forecast workload to ensure necessary resources and tools are available for quality customer service delivery.</li> <li >Monitor daily operations and make required decisions to maintain and improve processes in line with KPIs.</li> <li >Analyze customer complaints, issues, trends, and behavior across all groups to identify potential issues and resolutions.</li> <li >Satisfy escalated customer issues by answering inquiries and resolving complaints effectively.</li> <li >Implement policies, procedures, projects, and all required communications, including KAizens and Continuous Improvements.</li> </ul> <h3 >Team Leadership and Development</h3> <ul > <li >Prioritize and delegate work tasks to ensure effective unit operations.</li> <li >Facilitate goal setting and continuously review individual performance.</li> <li >Provide regular feedback, coaching, and development to direct reports.</li> <li >Motivate, empower, and enable direct reports by providing the necessary tools and support to achieve organizational development objectives.</li> </ul> <h3 >Required Experience</h3> <ul > <li >Candidates should possess <strong >0-1 years of relevant experience</strong>.</li> </ul>