وظائف مهندس تكاليف - مكة السعودية

<h3 >About the Role</h3> <p >Plaza Premium Group is seeking a <strong >Cluster Country Hotel Manager</strong> to serve as the strategic business leader for a portfolio of hotels and hospitality properties in Jeddah and Makkah, Saudi Arabia. This full-time role involves close collaboration with the VP, Regional General Manager (RGM), and other senior leaders. The position is responsible for the overall operational, financial, guest experience, compliance, and people performance across a cluster of hotels, ensuring alignment with company objectives, brand standards, and profitability targets. Candidates should have 5-10 years of relevant experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Support pre-opening, refurbishment, conversion, and delisting activities, ensuring projects are completed within approved timelines and budgets.</li> <li >Coordinate operational readiness, including recruitment, training, licensing, procurement, and systems implementation.</li> <li >Execute approved project plans related to operational, commercial, financial, and guest experience enhancements.</li> <li >Monitor hotel profitability, revenue performance, and operational costs, assisting in the development of annual budgets and forecasts.</li> <li >Collaborate with Commercial, Marketing, E-Commerce, and Revenue Management teams to achieve revenue and profitability objectives.</li> <li >Champion operational excellence across all hotels, planning and coordinating service delivery to meet guest expectations.</li> <li >Drive guest satisfaction and service excellence, monitoring feedback and ensuring effective resolution of complaints.</li> <li >Ensure compliance with all company policies, brand standards, and local regulatory requirements, including health, safety, and security.</li> <li >Provide leadership, guidance, and coaching to hotel management teams, fostering employee engagement and succession planning.</li> </ul> <h3 >Pre-Opening and Project Management</h3> <ul > <li >Support collaboration across departments for pre-opening, refurbishment, or delisting projects within approved timelines.</li> <li >Review and manage Pre-Opening Critical Paths, ensuring operational milestones are achieved.</li> <li >Coordinate operational readiness activities, including recruitment, training, licensing, procurement, and systems implementation.</li> <li >Track project progress and timelines, executing approved plans for operational, commercial, financial, and guest experience enhancements.</li> <li >Identify operational, financial, or compliance risks and escalate as necessary.</li> <li >Conduct post-implementation reviews to drive continuous improvement.</li> </ul> <h3 >Financial and Revenue Management Support</h3> <ul > <li >Assist in developing annual budgets, forecasts, and long-term business plans.</li> <li >Monitor hotel profitability, revenue performance, and operational costs.</li> <li >Conduct monthly forecasting and P&amp;L review meetings, implementing corrective actions.</li> <li >Provide operational insights and market intelligence to support revenue strategy development.</li> <li >Monitor hotel occupancy, ADR, RevPAR, and overall performance against targets.</li> <li >Support the implementation of promotional campaigns, pricing initiatives, and commercial programs.</li> </ul> <h3 >Operations, Guest Experience, and Compliance</h3> <ul > <li >Direct and coordinate service delivery across all hotel departments to meet guest expectations.</li> <li >Set and monitor KPIs for all hotel departments and manage internal audits.</li> <li >Oversee F&amp;B outlets and ensure quality standards are maintained.</li> <li >Seek, review, and respond to guest feedback, monitoring online reputation scores.</li> <li >Ensure effective management and resolution of guest complaints and service recovery cases.</li> <li >Ensure compliance with all company policies, brand standards, and local regulatory requirements.</li> <li >Maintain health, safety, security, food safety, and risk management standards.</li> </ul> <h3 >Leadership and Talent Development</h3> <ul > <li >Provide leadership, guidance, and coaching to hotel management teams.</li> <li >Drive employee engagement, retention, and succession planning programs.</li> <li >Promote collaboration and teamwork across all departments and hotels.</li> <li >Lead recruitment, talent development, mentoring, and performance reviews for departmental leaders.</li> <li >Stay informed on industry trends, best practices, and emerging hospitality innovations.</li> </ul>

<h3 >About the Role</h3> <p >Red Sea Global Hospitality is seeking an Assistant IT Manager to join its team in Makkah, with operations spanning Jeddah and Makkah. This full-time role involves ensuring the reliability, security, and innovation of the company’s IT systems within a luxury hospitality environment. The Assistant IT Manager will support the IT Manager in overseeing network operations, enterprise infrastructure, cloud and endpoint platforms, cybersecurity protocols, and end-user support, while driving technology initiatives aligned with strategic goals.</p> <h3 >Key Responsibilities</h3> <ul > <li >Ensure high availability and smooth operation of IT infrastructure across guest-facing and back-of-house environments, including servers, networks, cloud platforms, and hospitality applications.</li> <li >Administer and maintain enterprise network infrastructure, including FortiGate firewalls and Aruba switching and wireless, ensuring secure segmentation (VLANs), high availability, resilient failover, and consistent performance.</li> <li >Manage the Microsoft cloud and endpoint estate (Microsoft 365, Azure, Microsoft Entra ID, Microsoft Intune) to enable secure access for corporate and property teams.</li> <li >Monitor system performance proactively and resolve outages with minimal disruption to guest experience and hotel operations.</li> <li >Oversee data protection through regular backups, robust disaster recovery protocols, and comprehensive cybersecurity measures.</li> <li >Enhance guest experience through optimized technologies such as high-speed Wi-Fi, smart room controls, mobile concierge apps, IPTV, and digital key systems.</li> <li >Partner with various hotel departments to integrate intuitive and efficient technology solutions that enhance service delivery.</li> <li >Troubleshoot AV systems, digital signage, and event/conference room technologies to ensure flawless guest experiences.</li> <li >Lead the IT support team in delivering service to internal users and external guests, aligned with hospitality brand standards.</li> <li >Provide coaching, mentorship, and training on new systems, service protocols, and cybersecurity awareness.</li> <li >Manage the IT helpdesk, ensuring prompt and effective resolution of technical requests.</li> <li >Support the execution of hospitality-specific IT initiatives, such as Property Management System (PMS) upgrades, Point of Sale (POS) integrations, and Internet of Things (IoT) deployments.</li> <li >Collaborate cross-functionally with hotel departments, vendors, and consultants to implement solutions that improve guest satisfaction and operational efficiency.</li> <li >Track milestones, costs, and timelines to ensure projects are delivered on time, within budget, and aligned with brand standards.</li> <li >Ensure strict adherence to hospitality-relevant regulations such as PCI-DSS, GDPR, and PDPA.</li> <li >Leverage Microsoft Defender and the broader Microsoft security suite for threat detection, endpoint protection, and continuous monitoring.</li> <li >Maintain clear documentation of system architecture, IT policies, vendor contracts, and audit logs.</li> <li >Conduct periodic security reviews and vulnerability assessments.</li> <li >Support the implementation of sustainable IT practices, including low-energy hardware, cloud-based systems, and paperless workflows.</li> <li >Explore and recommend technologies (*, AI, automation, smart energy systems) that align with sustainability goals.</li> <li >Use analytics and reporting tools to identify opportunities for efficiency and resource optimization.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >5-10 years of experience in IT management or a related field, preferably within the luxury hospitality sector.</li> <li >Demonstrated technical expertise in network operations, enterprise infrastructure, cloud platforms (Microsoft 365, Azure), and cybersecurity.</li> <li >Strong problem-solving abilities and leadership skills.</li> <li >Passion for leveraging technology to enhance operational efficiency and guest satisfaction.</li> </ul> <h3 >About Red Sea Global Hospitality</h3> <p >Red Sea Global Hospitality is committed to delivering guest experiences and fostering a work environment guided by values of Respect, Responsibility, Passion, and Collaboration. The company focuses on operational excellence, innovative guest service, and sustainable practices, aiming to shape the future of luxury hospitality and contribute to the Red Sea Global brand.</p> <h3 >Accessibility and Diversity</h3> <p >Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion. The company welcomes applicants from all backgrounds and provides reasonable adjustments throughout the recruitment process to accommodate specific requirements.</p>

<p>To provide a quality service to customers in respect to Check-In, Boarding, Special Services, Baggage Services, Ticket Desk and Emirates Lounge as per the criteria set forth by the Company s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures. Identify and meet Emirates standard and special service requirements of the customers across key airport services touchpoints (including Lounge, Check-in, Arrivals, Boarding, and Ramp Operations) by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner. Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights to achieve EK standards and customer satisfaction. Ensure Premium passengers are always provided with the highest level of customer service. Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty. Liaise with service providers and supervise staff, overseeing catering, cleaning, and maintenance operations, so that service standards are met and maintained. Assist operational staff in a proactive manner from time to time based on the directions of the shift in charge/Airport Services Manager with the airport operations to ensure passenger needs are met by undertaking various operational functions across key airport services touchpoints (Check-in, Arrivals, Boarding, Lounge and Ramp Operations.). Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights. To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure. Ensure the expeditious and accurate completion of all reports &amp; statistical data including passenger trends, meal wastage and recording of inwards goods and confirmation of invoices. Undertake daily/weekly stock control. Control expenditure on food, beverages &amp; other consumables in order to minimise waste and unnecessary costs while still meeting the needs of EK passengers. Identify any potential areas of development with product delivery and address this with the Airport Services Manager. Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other senior staff on duty. Work with lounge Supervisor in developing lounge menu changes. Cover during the absences of the Lounge Supervisor ensuring that optimum customer service levels are maintained. Respond to queries and complaints in an efficient and timely manner to restore passenger confidence. Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed. To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme. Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are always compiled with and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports. Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas. Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum O level or equivalent. Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations and Reservations, Fares &amp; Ticketing. Qualification Given the specific requirements at outstations, a minimum of 3 years? airline industry experience is required. Knowledge/Skills: Knowledge of a Departure Control System and Computerized Reservation System. Knowledge of check-in procedures. Customer Service Delivery. Fluent in spoken and written English and local language. Proficiency in Microsoft Office applications. Must have the right to live &amp; work in KSA.</p>