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About MEMF Electrical Industries Co.<br>MEMF Electrical Industries Co. is the industrial arm of KFB Holding Group, supporting Saudi Arabia’s power infrastructure with locally engineered and high-quality electrical products.<br>We operate advanced manufacturing facilities in Riyadh, producing a wide range of solutions for utility and industrial customers, including:<br>Smart energy meters Circuit breakers (MCB / MCCB / ACB) LV & MV instrument transformers LV & MV switchgear solutions (up to 36 k V) Distribution & power transformers (up to 10 MVA) FRP meter boxes & feeder pillars<br>Our products are internationally type-tested and backed by strong engineering expertise and certified quality systems (ISO 9001 & ISO 45001).<br>Key Responsibilities:Record and maintain daily financial transactions accurately. Assist in preparing financial statements and management reports. Support accounts payable and accounts receivable processes. Perform account reconciliations and resolve discrepancies. Assist with month end and year-end closing activities. Ensure compliance with accounting standards and company policies. Support internal and external audit requirements. Maintain organized accounting records and documentation.<br>Key Requirements:Saudi National. Bachelor’s degree in Accounting, Finance, or a related field. Fresh graduate or with limited professional experience. Registered with or holding a valid SOCPA (Saudi Organization for Chartered and Professional Accountants) certification/registration. Good understanding of accounting principles and financial reporting. Proficiency in Microsoft Office, especially Excel. Strong analytical, organizational, and communication skills. Eagerness to learn and develop professionally.<br>What We Offer:Competitive salary and benefits package. Professional development and career growth opportunities. Supportive and collaborative work environment. Hands-on experience in a dynamic accounting and finance function. Continuous learning and training opportunities.

Since 2004, 2P has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.<br>We are looking for a skilled Cloud Computing Specialist to design, implement, and manage enterprise cloud environments while ensuring high availability, security, performance, and compliance with Saudi digital government and cybersecurity standards. The ideal candidate will have hands-on experience with cloud architecture, cloud operations, and optimization across modern cloud platforms.<br>Key Responsibilities:Design, implement, and maintain enterprise cloud infrastructure and architecture. Deploy and manage cloud-based solutions and services. Monitor cloud performance, availability, and system health. Optimize cloud environments for cost, scalability, and performance. Implement cloud governance, security controls, and best practices. Troubleshoot cloud infrastructure and application issues. Support cloud migration and modernization initiatives. Ensure compliance with Digital Government Authority (DGA) and National Cybersecurity Authority (NCA) cloud regulations. Provide technical support for cloud-hosted applications and services. Prepare technical documentation and cloud architecture recommendations.<br>Required Skills:AWS or Microsoft Azure Cloud Architecture Cloud Administration Cloud Security Cloud Governance Infrastructure as a Service (Iaa S) Platform as a Service (Paa S) Monitoring & Performance Optimization Disaster Recovery & Backup Cost Optimization Troubleshooting & Root Cause Analysis<br>Qualifications:Bachelor's degree in Computer Science, Information Technology, Cloud Computing, or a related field. Minimum 2 years of experience in Cloud Computing or Cloud Infrastructure.<br>Preferred Certifications:AWS Solutions Architect Microsoft Certified: Azure Solutions Architect Expert

Insurance Partnership Manager – Saudi Arabia Riyadh, Saudi Arabia | Full-Time<br>We're partnering with an innovative and fast-growing health technology business to recruit an experienced Insurance Partnership Manager to drive commercial growth across the Saudi insurance market.<br>This is a senior, autonomous role responsible for building strategic partnerships with health insurers, TPAs and large corporate employers. You'll play a key role in expanding the company's presence in Saudi Arabia, positioning its preventative healthcare solutions as a proven way to reduce claims costs and improve employee health outcomes.<br>This is an exciting opportunity for someone who understands the Saudi insurance landscape, has an established network and enjoys opening new markets.<br>Key Responsibilities Develop and execute the commercial strategy for the Saudi insurance market. Build and manage relationships with health insurers, TPAs, self-insured employers and large corporate organisations. Engage with senior decision-makers including HR Directors, CFOs, Medical Directors and actuarial teams. Identify, qualify and manage a strong pipeline of partnership opportunities. Present commercially focused business cases demonstrating measurable financial and healthcare outcomes. Negotiate and close pilot programmes, partnership agreements and long-term commercial contracts. Navigate procurement processes and healthcare regulations within Saudi Arabia. Maintain excellent CRM discipline and proactively manage your sales pipeline. Represent the business at industry events and networking opportunities across the Kingdom.<br>Essential Requirements Fluent Arabic speaker. Minimum 5 years' B2B sales or partnership experience within Saudi Arabia. Existing network across health insurers, TPAs, employee benefits providers or large corporate organisations. Proven track record of closing complex enterprise sales. Strong commercial and financial acumen with the ability to present ROI-based business cases. Excellent relationship management, negotiation and stakeholder engagement skills. Based in Riyadh or willing to relocate.

We are looking for a Customer Success Specialist – Merchant Onboarding to join the Autobia team. This role is responsible for guiding newly joined merchants through their first steps on the platform, ensuring they reach full activation as quickly as possible through hands-on training, proactive follow-up, and the removal of early barriers to getting started.<br>Key Responsibilities:Welcome new merchants and conduct a comprehensive onboarding session covering the platform, ordering process, and available support channels Monitor each merchant's performance throughout their first 90 days, conducting periodic assessments of their engagement and activity levels on the platform Track merchant activity regularly during the early weeks and flag any signs of disengagement Proactively reach out when activity drops or a first order has not yet been placed Identify merchants facing difficulties and escalate to the relevant team at the right time Maintain accurate and up-to-date records in the CRMCollect merchant feedback on the onboarding experience and share insights with the team lead<br>Requirements Bachelor's degree in Business, Communications, or a related field1–3 years of experience in this or a similar role Strong communication skills with a people-first, professional approach Familiarity with CRM systems Arabic fluency required; English is a plus<br>Personal Skills Excellent communication skills with the ability to build lasting, positive relationships Patience and professionalism when dealing with diverse personalities Proactive mindset — takes initiative without waiting to be directed Strong time management and the ability to handle a high volume of accounts simultaneously Analytical instinct to read customer behavior and identify risks early Collaborative spirit with the ability to work across multiple teams (sales, support, and operations) Adaptability and comfort working in a fast-paced, evolving environment

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Airbus ** is seeking a <strong style="font-weight:700;">Manufacturing Engineer A220 (Contract)</strong> to join the Final Assembly Line at its * Manufacturing Facility in Mobile, Alabama. This full-time role is integral to the aircraft assembly process, from initial concept through to customer delivery. Manufacturing Engineers collaborate with production teams on all aspects of assembly, including technical information management, quality control, maintenance tasks, and health &amp; safety across flowlines and flightlines.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Work within a multi-function team to address technical questions regarding A220 aircraft final assembly.</li> <li style="margin:0 0 6px;">Validate workbook modifications and assist with tooling and troubleshooting.</li> <li style="margin:0 0 6px;">Perform part configuration validation and conduct nonconformity research.</li> <li style="margin:0 0 6px;">Ensure a complete plan is established for outstanding actions pertaining to the Methods Department.</li> <li style="margin:0 0 6px;">Provide technical support to production and create rework orders.</li> <li style="margin:0 0 6px;">Lead troubleshooting meetings and establish LDDs for RNCs with Operation Leader agreement.</li> <li style="margin:0 0 6px;">Investigate workbook modifications and submit changes to Change Managers.</li> <li style="margin:0 0 6px;">Handle non-conformities within the assigned area and ensure proper support with MES (Issues/Snags).</li> <li style="margin:0 0 6px;">Establish and verify the technical content of BOIs, Workbooks, and RNCs, providing feedback to responsible actors.</li> <li style="margin:0 0 6px;">Exchange information regularly with the Autonomous Production Team (APT) to ensure a "one team" concept.</li> <li style="margin:0 0 6px;">Analyze current status and create reports, managing continuous improvement measures with recurring routines.</li> <li style="margin:0 0 6px;">Evaluate multiple options and make recommendations to management based on appropriate processes and methods.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Project Support and Training</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Support projects as outlined by management.</li> <li style="margin:0 0 6px;">Perform independent research and participate in the development of solutions for complex problems.</li> <li style="margin:0 0 6px;">Support PPS actions outlined by the Autonomous Production Team (APT).</li> <li style="margin:0 0 6px;">Ensure completion of project roadmaps.</li> <li style="margin:0 0 6px;">Ensure Poly-Poly end-of-year requirements are met.</li> <li style="margin:0 0 6px;">Ensure all training outlined by HR and Management is completed in a timely manner.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Experience Requirements</h3> <p style="margin:0 0 12px; ************;">Candidates for this role should possess <strong style="font-weight:700;">5 to 10 years of relevant experience</strong> in manufacturing engineering or a related field.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Physical Demands</h3> <p style="margin:0 0 12px; ************;">This is a <strong style="font-weight:700;">100% onsite position</strong> at the Airbus * Manufacturing Facility in Mobile, AL. The role may require independent and short-notice travel, potentially internationally. The following physical abilities are required:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;"><strong>Vision:</strong> Ability to see and read computer screens, electronic equipment, documents, reports, and engineering drawings.</li> <li style="margin:0 0 6px;"><strong>Hearing:</strong> Ability to participate in conversations in person, via teleconference or phone, and to hear sounds on the production floor including safety warnings or alarms.</li> <li style="margin:0 0 6px;"><strong>Speaking:</strong> Ability to speak in conversations and meetings, deliver information, and participate in communications.</li> <li style="margin:0 0 6px;"><strong>Equipment Operation:</strong> Ability to operate most office and personal electronic equipment, and some production tools such as hydraulic lifts.</li> <li style="margin:0 0 6px;"><strong>Carrying/Lifting:</strong> Ability to carry and lift documents, tools, drawings, and electronic equipment up to 30lbs/14kgs.</li> <li style="margin:0 0 6px;"><strong>Pushing/Pulling:</strong> Ability to push and pull small office furniture and some equipment and tools.</li> <li style="margin:0 0 6px;"><strong>Sitting/Standing/Squatting/Kneeling:</strong> Ability to sit for long periods, stand for discussions, and squat or kneel to retrieve items.</li> <li style="margin:0 0 6px;"><strong>Walking:</strong> Ability to walk through office and production areas, including uneven surfaces.</li> <li style="margin:0 0 6px;"><strong>Personal Protective Equipment (PPE):</strong> Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Steel-toed shoes are required for all shop floor visits; appropriate hearing/eye protection may also be required.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Company Overview</h3> <p style="margin:0 0 12px; ************;">The Airbus * Manufacturing Facility in Mobile, AL, opened in 2015 at the Mobile Aeroplex at Brookley. It produces A320 Family aircraft and added a second product line for the A220 in 2019. This facility contributes to the * aerospace industry and aligns with Airbus' strategy to enhance global competitiveness by meeting customer needs in the United States and beyond.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">SEGULA Technologies is seeking experienced <strong style="font-weight:700;">Automotive IVI &amp; Connected Vehicle Systems Specialists</strong> to support a major next-generation electric vehicle development program. This full-time, remote position involves collaborating closely with customer engineering teams on advanced infotainment, connectivity, software architecture, and diagnostics topics. The role is suited for engineers with 5-10 years of experience in automotive embedded systems, infotainment platforms, and connected vehicle technologies.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Technical Focus Areas</h3> <p style="margin:0 0 12px; ************;">We are seeking specialists with strong experience in one or more of the following technical areas:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Augmented Virtuality Navigation:</strong> Design, development, and integration of advanced navigation solutions using augmented reality and virtualized visualization technologies.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Audio, Voice Assistant &amp; ECNR / Noise Cancellation:</strong> Development and integration of automotive audio and voice assistant systems, optimizing in-cabin voice capture and acoustic performance.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Variant Coding:</strong> Design and implementation of automotive variant coding and configuration management solutions across multiple vehicle variants.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">OTA / SOVD Logging, Diagnostics &amp; Debugging:</strong> Support for Over-the-Air (OTA) software update architectures and Service-Oriented Vehicle Diagnostics (SOVD) concepts.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Functional Safety &amp; Safety-Related Technical Discussions:</strong> Participation in system and software safety-related engineering discussions, with experience in ISO 26262 highly desirable.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">3D / HMI Deployment &amp; Resource Management:</strong> Deployment and integration of advanced 3D graphics and HMI applications, optimizing performance and resource utilization.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">QNX / Hypervisor System-Level Design:</strong> Design and support of system-level architectures based on QNX and hypervisor technologies, defining partitioning strategies for multi-OS platforms.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Resource Allocation &amp; Optimization:</strong> Analysis and optimization of CPU, GPU, memory, storage, bandwidth, and system resources across embedded platforms.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">IPC Design:</strong> Defining and implementing Inter-Process Communication (IPC) mechanisms for distributed and multi-domain automotive platforms, with experience in technologies like SOME/IP, DDS, or gRPC.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">CP / AP Communication Design:</strong> Designing communication mechanisms between Classic Platform (CP) and Adaptive Platform (AP) environments, with AUTOSAR Classic and Adaptive experience.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <p style="margin:0 0 12px; ************;">Specialists will undertake responsibilities including:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Collaborating closely with customer engineering teams on advanced infotainment, connectivity, software architecture, and HMI topics.</li> <li style="margin:0 0 6px;">Supporting system architecture, performance optimization, integration, and validation activities.</li> <li style="margin:0 0 6px;">Analyzing and resolving variant coding, configuration, and system-level integration issues.</li> <li style="margin:0 0 6px;">Developing and analyzing logging, tracing, monitoring, and debugging mechanisms.</li> <li style="margin:0 0 6px;">Participating in safety analysis, requirements definition, architecture reviews, and technical risk assessments.</li> <li style="margin:0 0 6px;">Troubleshooting complex system-level performance and integration constraints across distributed automotive software platforms.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications</h3> <p style="margin:0 0 12px; ************;">Candidates for this role should meet the following qualifications:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Bachelor’s or Master’s degree in Computer Science, Software Engineering, Electrical Engineering, Electronics Engineering, Automotive Engineering, or a related technical field.</li> <li style="margin:0 0 6px;">Strong professional experience (5-10 years) in automotive embedded software, infotainment, connected vehicle systems, digital cockpit, or vehicle software architecture.</li> <li style="margin:0 0 6px;">Hands-on experience in one or more of the technical areas listed above.</li> <li style="margin:0 0 6px;">Strong understanding of embedded operating systems and automotive computing platforms.</li> <li style="margin:0 0 6px;">Experience with system integration, troubleshooting, debugging, and root cause analysis.</li> <li style="margin:0 0 6px;">Ability to work effectively within distributed and international engineering teams.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Model and Project Context</h3> <p style="margin:0 0 12px; ************;">This is a <strong style="font-weight:700;">full-time project assignment</strong> for a next-generation automotive / electric vehicle development program. The role operates on an <strong style="font-weight:700;">off-site / remote</strong> model, allowing candidates to work from their respective countries. The project requires an urgent start.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Details</h3> <p style="margin:0 0 12px; ************;">SEGULA Technologies is seeking professionals fluent in English for this role, supporting projects in Saudi Arabia. Salary for this position will be disclosed during the application process.</p>

Engagement Details:Role: Governance/ Legal Specialist (Board Secretariat & Committees Workstream) Engagement Type: Short-term, immediate start Engagement Location: On-site in Riyadh Duration: 2 months Experience Level: Mid-level, 3–5 years Language: Arabic, both spoken and written, required<br>*Candidates who are immediately available or able to start within one week are strongly encouraged to apply.<br>Role Overview:Our client, a Riyadh-based consulting firm, is seeking a Governance / Legal Specialist to support committee regulation standardization and Board Secretariat governance design.<br>The selected candidate will play a key role in reviewing, standardizing, and strengthening governance practices across multiple committees while contributing to the development of governance manuals, operating models, and policy management frameworks.<br>Key Responsibilities:Committees Standardize regulations across multiple committees by reviewing existing regulations, identifying conflicts, and aligning them into a consistent framework. Support improvements to regulatory processes, including transitioning archiving from a manual scan-based process to a more structured convening mechanism. Develop a policy governance framework covering how policies are created, approved, and managed.<br>Secretariat Contribute to the Governance Manual by defining the Secretariat’s relationship with the committees and clarifying respective responsibilities. Support the development of an operating model for the Board Secretariat.<br>Requirements3 to 5 years of experience in governance, policy drafting, or related legal and regulatory work. Fluent in Arabic, with the ability to speak, write, and draft governance and policy documents in Arabic. Strong drafting and analytical skills, with the ability to work independently to review and standardize regulatory documents. Immediately available or able to start within one week for a 2-month engagement.

About the Role We are looking for a forward-thinking CX Manager who doesn't just manage customer experience . You will own the end-to-end experience for both learners and teachers on our platform, leveraging AI tools to automate, personalize, and continuously improve every touchpoint. Key Responsibilities AI-Powered Operations Deploy and manage AI chatbots and virtual assistants to handle Tier-1 support at scale Use AI tools (e.g. Intercom, Zendesk AI, Freshdesk AI) to automate ticket routing, resolution, and follow-ups Build intelligent escalation flows that blend automation with human support Data & Insights Monitor CX metrics (CSAT, NPS, FRT, AHT, resolution rate) through real-time dashboards Use AI analytics to identify friction points, churn signals, and satisfaction trends Translate data into actionable improvements across the user journey Team Leadership Lead and coach a team of CX agents, setting clear KPIs and quality standards Design AI-assisted QA frameworks to evaluate agent performance at scale Build a culture of continuous improvement driven by data Cross-functional Collaboration Partner with Product to feed customer insights into roadmap decisions Work with Supply/Operations to resolve teacher-side issues impacting learner experience Collaborate with Marketing on retention and re-engagement campaigns Requirements4–6 years in customer experience, with at least 2 years in a leadership role Hands-on experience with AI-powered CX tools (Intercom, Zendesk, Freshdesk, or similar) Strong analytical mindset — comfortable with dashboards, funnels, and cohort analysis Experience in a marketplace, EdTech, or tech platform is a strong plus Familiarity with prompt engineering or AI workflow automation is a plus Bilingual: Arabic & English

‏⁦We are seeking a professional and dynamic Food & Beverage Director to join our hotel team in Abha. The successful candidate will oversee the operations of all F&B outlets (restaurants, cafes, banquets, and room service), ensuring an exceptional culinary experience that meets international quality standards and reflects the unique local tourism identity⁩<br> Responsibilities & Duties ⁦Operations Management: Oversee daily operations of all hotel restaurants, cafes, and banquets to ensure seamless service. Financial Control: Manage budgets, control food and beverage costs, and implement strategies to maximize revenue and profitability. Menu Development: Design and update food and beverage menus in collaboration with the Executive Chef to appeal to local and international tourists. Quality & Food Safety: Enforce the highest standards of food safety and hygiene (HACCP) and ensure full compliance with Saudi municipality regulations. Team Leadership: Recruit, train, motivate, and manage both front-of-house and back-of-house teams to maintain service excellence. Vendor & Inventory Management: Coordinate with procurement to secure high-quality ingredients and manage inventory efficiently to reduce waste⁦⁩<br>⁦⁩ Requirements & Qualifications Experience: Minimum of 5 years of experience in a management role within the F&B sector (4 or 5-star hotel experience is highly preferred). Education: Bachelor’s degree or Higher Diploma in Hospitality Management, Culinary Arts, or Business Administration. Languages: Full fluency in both Arabic and English (spoken and written) to interact with guests and manage a diverse team. Financial Acumen: Strong ability to analyze financial data, manage food costs, and prepare operational reports. Leadership & Flexibility: Outstanding leadership and communication skills, with the ability to handle peak tourist seasons in Abha How to Apply Interested candidates are invited to send their updated CV, mentioning "F&B Director - Abha" in the subject line, to hr@maqam.com.sa

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>The Job Description</b></p><p>1. Customer Journey &amp; Experience Governance: Define and maintain the customer journey framework across digital sales and support (exploration, decision, onboarding, service, renewal). Identify pain points, emotional drop-offs, and service-level gaps in journey delivery. Collaborate with UX Research (who owns user journey/interface design) to ensure insights from both levels are aligned. Facilitate cross-functional workshops with Sales, Service, and Operations to improve consistency, hand-offs, and customer-facing processes. Govern the execution of CX standards across eCommerce Sales &amp; Customer Service teams. Align journey phases with SLA expectations and business outcomes.</p><p>2. Voice of Customer (VoC) Program Leadership: Lead implementation of NPS, CSAT, CES, and transactional surveys across relevant journey stages. Monitor and report on customer sentiment trends, pain point themes, and areas of delight or concern. Prioritize and escalate key VoC findings to responsible departments (UX, product, ops). Facilitate closing the loop processes: define root causes, assign owners, track resolutions. Run CX insight sessions and debriefs with senior stakeholders on recurring feedback themes.</p><p>3. CX Measurement &amp; Performance Reporting : Define success criteria and KPIs for each journey stage (e.g., conversion, drop-off, satisfaction, complaint rate). Collaborate with digital performance, analytics, and UX to consume behavior and sentiment data. Maintain CX dashboards and provide ongoing reporting to leadership. Support prioritization of backlog items based on customer experience impact. Highlight performance risks and gaps through data-backed reporting.</p><p>4. Sales &amp; Service CX Governance: Define and embed CX SOPs and performance expectations for service and sales delivery teams. Monitor how Sales and Support teams execute the journey (response quality, tone, timing, content alignment). Conduct regular experience alignment reviews with team leads and operations. Create CX training briefs or experience guidelines to guide agents on tone, behavior, and messaging. Monitor post-interaction CSAT and support-related experience scores</p><p>5. Customer Communication &amp; Engagement Journey Alignment: Partner with Marketing and Engagement teams to ensure communications (SMS, email, chatbot, in-app) are aligned with journey context and CX tone. Review timing, tone, and sequence of customer messaging across channels to avoid fatigue or confusion. Oversee self-service and chatbot experiences from a CX lens (not UI/content design). Recommend journey-specific messaging improvements based on customer feedback or drop-off. Coordinate personalization strategies based on customer stage, behavior, or segment.</p><p>6. CX Program Management &amp; Cross-Functional Leadership: Establish a formal CX improvement backlog with initiatives owned by business, UX, ops, and product teams. Facilitate cross-functional forums to align on priorities and report progress. Champion the customer perspective across digital growth initiatives and product development. Support strategic planning cycles with CX data, insight trends, and recommended priorities. Ensure alignment with compliance, brand, and regulatory CX expectations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of experience in CX journey management or digital experience leadership.</li><li>Journey mapping and pain point analysis (end-to-end).</li><li>Strong customer empathy and design thinking mindset.</li><li>Proven ability to define and track CX KPIs (NPS, CSAT, drop-offs).</li><li>Ability to translate data into actionable insights.</li><li>Experience leading VoC programs and closing feedback loops.</li><li>Strong cross-functional leadership and collaboration.</li><li>Excellent communication and stakeholder management skills.</li><li>Proactive, self-driven, and accountable role ownership.</li></ul>Tagged as: CES , csat , NPS , product , UX , VOC<p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Develop and maintain accurate workforce forecasts by analyzing historical data, market trends, and business objectives to ensure optimal staffing levels.</li><li>Collaborate with department heads to identify current and future talent needs, translating strategic goals into actionable manpower plans.</li><li>Design and implement efficient recruitment strategies, working closely with HR to attract and onboard the right talent within projected timelines and budgets.</li><li>Monitor workforce utilization and productivity, identifying potential gaps or surpluses and recommending proactive solutions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Human Resources, Business Administration, Statistics, or a related field.</li><li>Minimum of 5 years of progressive experience in workforce planning, strategic HR, or a related analytical role.</li><li>Demonstrated experience in industries with complex staffing requirements (e.g., manufacturing, healthcare, technology).</li><li>Proficiency in workforce planning software (e.g., Anaplan, Oracle HCM Cloud, Workday) and advanced Excel skills.</li></ul><p></p></section>

Job Purpose<br><br>Support the document management process across engineering and construction projects. The Document Controller is responsible for organizing, tracking, and maintaining all project documentation in accordance with company standards and project requirements.<br><br>Duties And Responsibilities<br><br>Maintain the document control system to ensure accurate tracking, archiving, and retrieval of project documents Follow established document control procedures and ensure compliance with company and client requirements Coordinate the receipt, registration, distribution, and filing of engineering drawings, submittals, specifications, RFIs, and other project documents Review documents for completeness and proper formatting before issuing or uploading Ensure timely distribution of controlled documents to internal teams and external stakeholders Monitor document status and maintain up‑to‑date logs throughout the project lifecycle Generate regular document control reports as required by the project team Support project managers, engineers, consultants, and contractors in proper documentation handling Assist in maintaining organized electronic and hard‑copy filing systems Provide basic guidance to team members on document control processes and system usage when needed<br><br>Qualifications, Knowledge & Skills<br><br>Bachelor's Degree from a recognized university with at least 3 years of relevant experience Diploma from a recognized institution with at least 7 years of relevant experience Solid understanding of document control principles and practices in engineering or construction environments Experience using Oracle‑based document control platforms (e.g., Aconex, Primavera Unifier, or similar) Strong organizational skills and high attention to detail Good interpersonal and communication skills Ability to manage multiple tasks, work independently, and meet deadlines Proficiency in MS Office Suite (Word, Excel, Outlook) Knowledge of ISO document control standards is an advantage

Job Purpose<br><br>Manage and execute advanced quantity surveying functions across major construction and infrastructure projects. The Senior Quantity Surveyor will be responsible for cost planning, estimation, procurement support, contract administration, and commercial reporting throughout all project stages.<br><br>Duties And Responsibilities<br><br>Lead cost planning, estimation, and budget management from project inception to completion Prepare tender documents, bills of quantities, cost estimates, and other commercial documentation Support procurement activities, including subcontractor evaluations, cost assessments, and negotiations Monitor and control project costs, track variations, and implement value‑for‑money strategies Administer contracts in accordance with relevant forms (e.g., FIDIC, NEC, bespoke), including handling claims, variations, and commercial correspondence Assess and certify interim and final payments for contractors and suppliers Conduct cost analysis, forecasting, and financial reporting for internal teams and clients Ensure timely and accurate submission of commercial, financial, and progress reports Collaborate with project managers, engineers, and stakeholders to ensure proper commercial governance Maintain accurate cost records and documentation throughout the project lifecycle<br><br>Qualifications, Knowledge & Skills<br><br>Bachelor's Degree (BSc) in Quantity Surveying, Construction Management, or a related field with at least 7 years of relevant experience Master's Degree (MSc) in Quantity Surveying, Construction Law, or related field with at least 5 years of relevant experience Strong understanding of quantity surveying principles, cost management, and contract administration Familiarity with international standard forms of contract (FIDIC, NEC, etc.) Excellent analytical, negotiation, and cost‑control skills Experience preparing and managing claims, variations, and commercial documentation Proficiency in QS software such as MS Excel, Cost X, CATO, or similar tools Strong communication and interpersonal skills for effective stakeholder coordination Ability to manage multiple tasks, work under pressure, and meet strict deadlines Chartered status (e.g., MRICS) is desirable but not mandatory

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>&nbsp;Position Summary </b>The Customer Support Specialist Admin serves as the primary point of contact for customers while providing essential administrative support to ensure smooth day-to-day operations. This role combines customer service excellence with administrative coordination, requiring strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced remote environment. The ideal candidate is empathetic, highly organized, solution-oriented, and passionate about creating positive customer experiences while maintaining accurate records and supporting internal teams. Key Responsibilities Customer Support Respond to customer inquiries via email, live chat, phone, WhatsApp, and other communication channels. Deliver professional, timely, and accurate responses while maintaining a positive customer experience. Resolve customer concerns efficiently and escalate complex issues to the appropriate departments. Track customer issues through resolution while ensuring regular follow-up and communication. Assist customers with account-related inquiries, product information, service requests, and troubleshooting. Maintain high customer satisfaction by providing personalized and solution-focused support. Document all customer interactions accurately within the CRM or customer support platform. Identify recurring customer issues and recommend process improvements. Administrative Support Maintain and update customer records, databases, and internal documentation. Prepare reports on customer interactions, response times, and service performance. Schedule meetings, appointments, and follow-up activities when required. Assist with data entry, document management, and administrative workflows. Coordinate with internal departments to ensure customer requests are completed promptly. Support onboarding documentation and internal administrative processes. Organize digital files and maintain accurate operational records. Assist management with various administrative projects and operational tasks. Operations &amp; Collaboration Work closely with Operations, Sales, Product, and Technical teams to resolve customer concerns. Monitor customer feedback and identify opportunities to improve service quality. Contribute to knowledge base articles, FAQs, and internal support documentation. Follow established policies, procedures, and quality standards. Participate in team meetings, training sessions, and continuous improvement initiatives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications</h2><ul><li>Bachelor's degree or equivalent work experience.</li><li>2+ years of experience in customer service, customer support, administration, or a similar role.</li><li>Excellent verbal and written communication skills in English.</li><li>Arabic language proficiency is highly desirable.</li><li>Strong interpersonal and problem-solving skills.</li><li>Excellent organizational and time management abilities.</li><li>Ability to multitask and prioritize effectively in a remote work environment.</li><li>High attention to detail and accuracy.</li><li>Strong customer-first mindset with a professional and positive attitude.</li><li>Ability to work independently with minimal supervision.</li></ul><h2>Preferred Qualifications</h2><ul><li>Experience working in a remote team.</li><li>Experience supporting customers across the MENA region.</li><li>Familiarity with CRM systems such as HubSpot, Salesforce, Zoho CRM, or similar platforms.</li><li>Experience with customer support software such as Zendesk, Freshdesk, Intercom, or Gorgias.</li><li>Knowledge of Microsoft Office 365 and Google Workspace.</li><li>Experience with project management tools such as Asana, ClickUp, Trello, Monday.com, or Jira.</li></ul><h2>Technical Requirements</h2><ul><li>Reliable high-speed internet connection.</li><li>Quiet and professional remote workspace.</li><li>Personal computer capable of handling business applications.</li><li>Ability to work with cloud-based collaboration tools.</li></ul><h2>Core Competencies</h2><ul><li>Customer-centric mindset</li><li>Excellent communication skills</li><li>Emotional intelligence and empathy</li><li>Problem-solving and critical thinking</li><li>Organization and planning</li><li>Time management</li><li>Adaptability and flexibility</li><li>Team collaboration</li><li>Professionalism and integrity</li><li>Attention to detail</li><li>Accountability</li><li>Confidentiality</li></ul><h2>Key Performance Indicators (KPIs)</h2><ul><li>Customer Satisfaction (CSAT)</li><li>First Response Time (FRT)</li><li>Average Resolution Time (ART)</li><li>First Contact Resolution (FCR)</li><li>Customer retention and positive feedback</li><li>Administrative accuracy and data quality</li><li>SLA compliance</li><li>Productivity and task completion</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role combines customer service excellence with administrative coordination, requiring strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced remote environment. The ideal candidate is empathetic, highly organized, solution-oriented, and passionate about creating positive customer experiences while maintaining accurate records and supporting internal teams. Key Responsibilities Customer Support Respond to customer inquiries via email, live chat, phone, WhatsApp, and other communication channels. Deliver professional, timely, and accurate responses while maintaining a positive customer experience. Resolve customer concerns efficiently and escalate complex issues to the appropriate departments. Track customer issues through resolution while ensuring regular follow-up and communication. Assist customers with account-related inquiries, product information, service requests, and troubleshooting. Maintain high customer satisfaction by providing personalized and solution-focused support. Document all customer interactions accurately within the CRM or customer support platform. Identify recurring customer issues and recommend process improvements. Administrative Support Maintain and update customer records, databases, and internal documentation. Prepare reports on customer interactions, response times, and service performance. Schedule meetings, appointments, and follow-up activities when required. Assist with data entry, document management, and administrative workflows. Coordinate with internal departments to ensure customer requests are completed promptly. Support onboarding documentation and internal administrative processes. Organize digital files and maintain accurate operational records. Assist management with various administrative projects and operational tasks. Operations &amp; Collaboration Work closely with Operations, Sales, Product, and Technical teams to resolve customer concerns. Monitor customer feedback and identify opportunities to improve service quality. Contribute to knowledge base articles, FAQs, and internal support documentation. Follow established policies, procedures, and quality standards. Participate in team meetings, training sessions, and continuous improvement initiatives. Preferred Qualifications Experience working in a remote team. Experience supporting customers across the MENA region. Familiarity with CRM systems such as HubSpot, Salesforce, Zoho CRM, or similar platforms. Experience with customer support software such as Zendesk, Freshdesk, Intercom, or Gorgias. Knowledge of Microsoft Office 365 and Google Workspace. Experience with project management tools such as Asana, ClickUp, Trello, Monday.com, or Jira. Technical Requirements Reliable high-speed internet connection. Quiet and professional remote workspace. Personal computer capable of handling business applications. Ability to work with cloud-based collaboration tools. Core Competencies Customer-centric mindset Excellent communication skills Emotional intelligence and empathy Problem-solving and critical thinking Organization and planning Time management Adaptability and flexibility Team collaboration Professionalism and integrity Attention to detail Accountability Confidentiality Key Performance Indicators (KPIs) Customer Satisfaction (CSAT) First Response Time (FRT) Average Resolution Time (ART) First Contact Resolution (FCR) Customer retention and positive feedback Administrative accuracy and data quality SLA compliance Productivity and task completion What We Offer Fully remote work environment. Competitive salary. Flexible working arrangements. Opportunities for professional development and career growth. Collaborative and inclusive team culture. Ongoing training and learning opportunities. Performance-based recognition and career advancement.&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Required Qualifications</b></p><ul><li>Bachelor's degree or equivalent work experience.</li><li>2+ years of experience in customer service, customer support, administration, or a similar role.</li><li>Excellent verbal and written communication skills in English.</li><li>Arabic language proficiency is highly desirable.</li><li>Strong interpersonal and problem-solving skills.</li><li>Excellent organizational and time management abilities.</li><li>Ability to multitask and prioritize effectively in a remote work environment.</li><li>High attention to detail and accuracy.</li><li>Strong customer-first mindset with a professional and positive attitude.</li><li>Ability to work independently with minimal supervision.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector. The Product Manager will lead the development and management of innovative digital and service products that enhance the visa and travel experience for millions of customers. The role will drive the product lifecycle from ideation to launch and continuous improvement, focusing on digital platforms, identity solutions, and operational services that align with the organizations strategic objectives and Saudi Vision 2030. Key Accountabilities Define and execute the product vision, strategy, and roadmap for digital and service products across visa processing, identity verification, travel solutions, and customer experience. Manage the full product lifecycle, from discovery and requirements gathering to development, launch, and post-launch optimization, ensuring products meet market needs and business goals. Lead the development of digital platforms, including the e-visa application portal, appointment scheduling systems, payment gateways, and customer tracking solutions. Drive innovation in identity and consular services, including biometric solutions, digital identity verification, and secure document processing. Collaborate with internal and external stakeholders, including government entities, technology partners, operations teams, and senior leadership to align product priorities with organizational objectives. Conduct market research, competitor analysis, and customer feedback sessions to identify opportunities for new products and enhancements to existing offerings. Define and track key product metrics such as application completion rates, customer satisfaction, processing time, and conversion rates to measure success and inform data-driven decisions. Create and maintain detailed product requirements documents, user stories, and acceptance criteria for development teams. Work closely with engineering, design, and quality assurance teams using Agile methodologies to ensure timely and high-quality product delivery. Manage product budgets, pricing strategies, and revenue models to ensure financial viability and profitability of product lines. Ensure all products comply with regulatory requirements, data security standards, and government policies related to visa and identity services. Lead go-to-market strategies, including product positioning, messaging, training, and launch plans in coordination with marketing and operations teams. Champion the customer experience, ensuring products are user-friendly, accessible, and meet the needs of diverse customer segments including pilgrims, tourists, business travelers, and expatriates. Monitor product performance post-launch, gather user feedback, and implement continuous improvements to enhance value and customer satisfaction. Mentor and guide junior product team members, fostering a culture of innovation and customer-centricity.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for a candidate with the following qualifications:</p><ul><li>Bachelors degree in Business Administration, Computer Science, Engineering, Marketing, or a related field.</li><li>An MBA or Masters degree in a relevant discipline is highly preferred.</li><li>12-15 years of overall experience in product management, digital product development, or related fields, with a minimum of 5 years in a senior product management role.</li><li>Proven track record of successfully launching and managing digital products, preferably in government services, visa services, travel, aviation, identity solutions, fintech, or customer service platforms.</li><li>Strong experience with Agile methodologies, including Scrum or Kanban, and proficiency with product management tools such as Jira, Confluence, Aha, or Productboard.</li><li>Deep understanding of user experience design principles, customer journey mapping, and user-centered design processes.</li><li>Excellent analytical and data interpretation skills, with the ability to translate data into actionable product insights and strategic decisions.</li><li>Strong knowledge of the Saudi and regional market, including customer behavior, regulatory landscape, and competitive dynamics in the visa and travel sector.</li><li>Experience in both B2C and B2B product management, including working with enterprise clients, government entities, and end-users.</li><li>Proven ability to manage cross-functional teams and influence stakeholders without direct authority, including engineering, design, operations, marketing, and sales.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Drive Odoo sales revenue by developing and executing strategic sales plans, focusing on customer acquisition and expansion within target markets.</li><li>Lead, mentor, and motivate a high-performing sales team, fostering a culture of success and accountability through effective coaching and performance management.</li><li>Manage the entire sales cycle from lead generation to closing deals, ensuring a seamless and positive customer experience with Odoo solutions.</li><li>Develop and maintain strong, long-lasting relationships with key clients and partners, understanding their business needs and positioning Odoo as the optimal solution.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business, Marketing, or a related field; an MBA is a plus.</li><li>Proven track record of at least 5-7 years in sales leadership roles, specifically with ERP or CRM software solutions.</li><li>Demonstrated expertise in selling Odoo or similar open-source ERP/CRM systems.</li><li>Strong understanding of various business industries and their specific software needs.</li></ul><p></p></section>

Sales Development Representative???? Location: On site ???? Type: Full-time At Mnzil, growth starts with the conversations we have every day. As a fast-growing prop-tech company transforming workforce housing and real estate services across Saudi Arabia, we are looking for driven, energetic individuals who love connecting with people and turning conversations into opportunities. As a Sales Development Representative, you will be the first point of contact for prospective clients, generating and qualifying leads, and building the pipeline that fuels Mnzil's growth.???? What You'll Own Identify and research potential clients through outbound prospecting (calls, emails, Linked In, etc.) Qualify inbound leads and route them to the appropriate sales team members Schedule meetings and product demos for Account Executives Maintain accurate and up-to-date records in the CRMFollow up consistently with prospects to move them through the sales funnel Collaborate with Marketing and Sales teams to refine outreach strategies Meet or exceed monthly targets for qualified leads and meetings booked Stay informed on Mnzil's offerings and the real estate/workforce housing market in Saudi Arabia✅ What You Bring Bachelor's degree in Business, Marketing, or a related field (or currently pursuing one) Strong communication and interpersonal skills A proactive, resilient, and results-driven mindset Comfort with cold outreach and handling objections Proficiency in CRM tools (e.g., Hub Spot, Salesforce) is a plus Ability to work in a fast-paced, target-driven environment Fluent in Arabic, with English proficiency???? Why Join Us? This is an opportunity to kickstart your career in sales within a high-growth startup environment. You'll work alongside an ambitious sales team, sharpen your prospecting and negotiation skills, and play a direct role in expanding Mnzil's footprint across Saudi Arabia.

Job Purpose Responsible for ensuring accurate and timely financial reporting, compliance, and efficient management of accounting operations including accounts payable, accounts receivable, general ledger, bank reconciliation, fixed assets, inventory, and tax compliance. The role supports month-end and year-end closing processes, audit preparation, and financial statement accuracy in accordance with company policies, SOPs, and applicable regulations in KSA. The position ensures full compliance with VAT, Zakat, Corporate Income Tax, withholding tax, and other regulatory requirements by monitoring updates in tax laws and implementing appropriate controls. It also plays a key role in maintaining the integrity of the ERP system by ensuring accurate postings, reconciliations, and reporting across all financial modules. Additionally, the role is responsible for supporting cash flow management through supplier payment follow-ups, receivable monitoring, bank reconciliations, and accruals management. It ensures proper documentation, processing, and control of Debit Notes (DN) and Credit Notes (CN), as well as intercompany transactions and reconciliations. The role contributes to the preparation of monthly Profit and Loss statements, balance sheet reviews, audit schedules, and management reports to ensure accurate reflection of business performance and financial position. It also supports automation and system improvements through ERP reporting and coordination with relevant departments.<br>QUALIFICATIONS AND EXPERIENCEPREFERRED Bachelor’s degree in a finance-related field with a specialization in Accounting is essential. A Master’s degree will be considered an advantage. Professional certifications such as ACA (Intermediate), ACCA (Part Qualified – 2 papers completed), or ACMA (Intermediate) are preferred. MINIMUM Bachelor’s degree in a finance-related field with a specialization in Accounting is essential. Professional certifications such as ACA (Intermediate), ACCA (Part Qualified – 2 papers completed), or ACMA (Intermediate) are required or equivalent qualification in Accounting

Role Information Position Title: NDI Instructor Level 3Department: Training Department Reports to: Training Director Direct Reports: NA (Standalone Position)<br>Job Purpose The NDI Level 3 Instructor serves as the ultimate technical authority in Non-Destructive Inspection. This senior role is responsible for designing advanced NDI training programs, establishing and approving inspection procedures for aerospace and military applications, and mentoring Level 1 and Level 2 personnel. The instructor ensures the highest standards of structural integrity verification are upheld across all defense assets. for any of the following methods (VT, PT, MT, ET and UT).<br>Job Accountabilities Design, develop, and deliver advanced NDI training programs for non-qualified, Level 1 and Level 2 technicians operating within the aerospace and defense sectors. Establish, review, and formally approve comprehensive NDI written procedures and techniques for complex aerospace and military applications. Act as the primary mentor, technical authority, and certifying official for lower-level NDI technicians within the academy. Provide expert technical consultation on material flaw characterization, inspection methodology selection, and quality assurance for defense manufacturing and maintenance operations. Develop and maintain the academy's NDI qualification and certification. Liaise with defense industry partners, regulatory bodies, and GACA to ensure training programs remain current and compliant.<br>Qualifications<br>Diploma in Engineering or a related field is required. A Bachelor's degree is preferred Experience: Extensive senior-level military or aerospace industry experience managing comprehensive NDI programs and performing highly advanced multi-method inspections, including proven experience in developing NDI written procedures and training curricula for aerospace applications. Military or Aerospace Experience is a plus Certifications: The instructor must hold a valid Level 3 qualification (multiple methods) Fluency in English language