وظائف مدير العمليات في السعودية

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><p>Role Overview</p><p>We are seeking an experienced and strategic Event Operations Excellence Manager for our event operations project Management Office and to drive excellence in project, program, and portfolio delivery. The Event Operations Excellence Manager will be responsible for governance, reporting, resource optimization, and ensuring alignment of all projects with organizational objectives between all the departments. This role requires strong leadership, analytical, and stakeholder management skills to embed best practices and enhance business value through effective project management.</p><p>Key Responsibilities</p><ul><li>Establish, implement, and maintain project management methodologies, standards, and governance frameworks.</li><li>Oversee the planning, execution, and delivery of projects, ensuring alignment with organizational strategy.</li><li>Develop and manage portfolio dashboards, KPIs, and executive-level reporting.</li><li>Monitor project performance, risks, issues, and dependencies, providing actionable insights.</li><li>Drive prioritization of projects to maximize ROI and strategic impact.</li><li>Manage resource allocation and capacity planning across multiple projects.</li><li>Ensure compliance with PMO processes, templates, and documentation standards.</li><li>Lead lessons-learned initiatives and continuous improvement of PMO functions.</li><li>Support event operations team to increase organizational visibility on all the updates.</li><li>Act as a key liaison between the event operations department and all the other departments in our company.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Bachelor s degree in Business Administration, Project Management, Information Technology, Engineering, or related field (required). Master s degree in Project Management, Business Administration (MBA), or related field ( preferred ).</p><p>Certifications (one or more required): PMP (Project Management Professional) PMI (Required) PgMP (Program Management Professional) or PfMP (Portfolio Management Professional) (preferred) Agile certifications (PMI-ACP , SAFe, CSM, or PSM) (A Plus) ITIL Foundation or COBIT (desirable for governance and service integration)</p><p>Experience: 3 7+ years in project/program management with at least 2 years in a PMO leadership or managerial role. Proven track record of establishing or maturing PMOs in complex organizations. Strong experience in portfolio management, governance, and executive reporting. Familiarity with project management tools (MS Project, Jira, Clarity PPM, Smartsheet, Power BI).</p><p>Key Skills</p><ul><li>People management skills.</li><li>Strong analytical, financial, and strategic thinking abilities.</li><li>Exceptional communication and stakeholder engagement skills.</li><li>Ability to influence senior leadership and drive organizational change.</li><li>Strong problem-solving capabilities.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our Client is seeking a highly dynamic Business Development Manager with a strong background in the hotel operations sector in the KSA (preferably with Front Office Management / FOM experience). In this role, you will be responsible for driving the sales growth of our tailored hospitality technology solutions. You will leverage your extensive industry network and deep understanding of daily hotel operations and key hospitality systems (such as Property Management Systems (PMS), POS, Booking engine, distribution channels, and integrations with Saudi government platforms.</p><p>Key Responsibilities:</p><ul><li>Relationship Building &amp; Development: Leverage existing network of hotel owners, General Managers (GMs), and Front Office Managers to unlock new B2B sales opportunities for our tech solutions.</li><li>Technical &amp; Operational Demonstrations: Present and demonstrate our systems to clients in a simplified, persuasive manner that focuses on solving operational pain points (e.g., accelerating check-in processes, ensuring Shomoos reporting accuracy, and integrating billing with ZATCA).</li><li>Closing Deals: Manage the entire sales cycle from initial outreach to contract signing, consistently achieving and exceeding sales targets.</li><li>Market Intelligence: Monitor competitor movements and evolving hotel needs to provide strategic feedback and recommendations to our product development team.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements:</p><ul><li>Professional Background: A minimum of 3 years of hands-on experience in hotel operations within Saudi Arabia (preferably as a Front Office Manager or in a similar reception leadership role).</li><li>System Knowledge: Excellent understanding of Property Management Systems (PMS) and integrations with local Saudi platforms, including the Shomoos security system, the National Tourism Monitoring Platform ( NTMP ), and ZATCA e-invoicing, etc.</li><li>Languages: Complete professional fluency in both written and spoken Arabic and English.</li><li>Professional Presentation: A polished corporate and smart-casual appearance, coupled with exceptional communication and interpersonal skills suited for high-end hospitality environments.</li><li>Mobility: Possession of a valid Saudi driver s license and a personal vehicle for field visits and client meetings.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>.</p><br>Job Purpose <br><p>Responsible for planning, executing, and delivering projects on time, within scope, and to required quality standards. Coordinates with stakeholders, manages risks and changes, and ensures effective communication and reporting throughout the project lifecycle to achieve successful project outcomes.</p><br><br><br>Key Accountability Areas <br><p>Project Planning and Delivery:</p><br> <ul> <li>Develop project plans, schedules, milestones, and deliverables.</li> <li>Define project scope, objectives, and success criteria.</li> <li>Coordinate project activities and resources.</li> <li>Monitor execution to ensure timely delivery of project outcomes.</li> </ul> <p>Stakeholder and Team Management:</p><br> <ul> <li>Engage and coordinate with project stakeholders.</li> <li>Facilitate communication among project teams and business owners.</li> <li>Manage stakeholder expectations and project requirements.</li> <li>Conduct project meetings and follow up on action items.</li> </ul> <p>Risk, Issue, and Change Management:</p><br> <ul> <li>Identify and assess project risks and issues.</li> <li>Develop mitigation and contingency plans.</li> <li>Manage and review project change requests.</li> <li>Escalate critical risks, issues, and changes when required.</li> </ul> <p>Quality and Performance Monitoring:</p><br> <ul> <li>Monitor project performance against approved plans.</li> <li>Review deliverables against acceptance criteria.</li> <li>Ensure compliance with project standards and quality requirements.</li> <li>Track project KPIs and report progress to stakeholders.</li> </ul> <p>Governance, Reporting, and Vendor Coordination:</p><br> <ul> <li>Prepare project reports, dashboards, and status updates.</li> <li>Apply approved project management methodologies and templates.</li> <li>Support the preparation of scopes of work and project documentation.</li> <li>Coordinate with vendors and monitor contractual deliverables.</li> </ul><br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.</li> <li>Ability to recognize low performers and guide them to improve or release them.</li> <li>Ability to treat subordinates equally without any discrimination.</li> <li>Assessment criteria of subordinates is performance that leads to planned results.</li> <li>Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</li> </ul> <p>Responsibility:</p><br> <ul> <li>Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.</li> <li>Able to anticipate problems and make the necessary proactive steps to prevent them</li> <li>Ability to take necessary and proper timely decisions.</li> </ul> <p>Delivery:</p><br> <ul> <li>Deliver the required results in timely manner with required quality and cost.</li> <li>Making a Tangible Difference:</li> <li>Must make a tangible difference to his area of operation. and exceed business expectations.</li> </ul> <p>Business Planning and Performance:</p><br> <ul> <li>Able to transform the corporate goals into business plans.</li> <li>Able to Plan, follow-up and execute those plans, whether they are annual or development plans.</li> <li>Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.</li> <li>Provide periodic work progress reports.</li> <li>Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.</li> </ul> <p>Organizational Development:</p><br> <ul> <li>Develop the organizational structure according to the current requirements taking into consideration future and development plans.</li> <li>Ensure availability of job descriptions for all job roles and deployment.</li> </ul> <p>Business Process Improvements:</p><br> <ul> <li>Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> <li>Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.</li> <li>Promote the automated systems and using them fully, to spread its culture.</li> </ul> <p>Quality:</p><br> <ul> <li>Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.</li> </ul> <p>Adaptation:</p><br> <ul> <li>Adapt to new and alternative techniques, technologies, management structures, and business models.</li> </ul> <p>Health, Safety and Environment:</p><br> <ul> <li>Ensure a safe, secure, and legal work environment as per the standard regulations.</li> </ul><br><br>Academic Qualification <br>Bachelor Degree in Business Management or Any relevant field<br><br><br>Work Experience <br>6 to 10 Years<br><br><br>Technical / Functional Competencies <br>Project Management<br>Project Coordination<br>Project Control<br>Project Communications<br>Project Change Management<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Manage day-to-day housekeeping operations. Lead, train, and supervise the housekeeping team. Ensure cleanliness and hygiene standards are maintained throughout the property. Conduct room inspections and public area audits. Maintain inventory of housekeeping supplies and equipment. Coordinate with Front Office, Engineering, and other departments. Ensure compliance with hotel SOPs and international hospitality standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Current Designation: Housekeeping Manager</p><p>Current Employer: 5-Star Hotel (Mandatory)</p><p>Nationality: Indian</p><p>Excellent leadership and communication skills.</p><p>Strong knowledge of housekeeping operations and quality standards.</p><p>Immediate or short-notice joiners preferred.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Reporting to the General Manager, the Director of Commercial is responsible for leading the overall commercial strategy of Sofitel Jabal Omar Makkah, driving sustainable revenue growth, market share, profitability and brand positioning across all business segments. As a key member of the Executive Committee, this role provides strategic leadership across Sales, Revenue Management, Marketing, Digital &amp; Communications, Distribution, Reservations and Business Development, ensuring all commercial disciplines operate under one integrated strategy. Working closely with Operations, Finance and Regional Commercial teams, the Director of Commercial develops and executes revenue-generating initiatives that maximize performance across Rooms, Restaurants, Wellness, Meetings &amp; Events and ancillary revenue streams, while strengthening the hotel's position as one of the leading luxury hospitality destinations in Makkah. Acting as both a commercial strategist and brand ambassador, the Director ensures that every commercial initiative reflects the elegance of the Sofitel brand while respecting the cultural and religious significance of the destination. Key Responsibilities, among others;</p><p>Commercial Strategy &amp; Business Planning:</p><ul><li>Develop and execute the hotel's overall commercial strategy aligned with business objectives, market conditions and brand standards.</li><li>Lead the annual commercial planning process including budgeting, forecasting and business plans.</li><li>Identify new revenue opportunities across all business segments and distribution channels.</li><li>Establish short, medium and long-term commercial priorities to maximise profitability and market share.</li><li>Collaborate closely with Operations and Finance to align commercial initiatives with operational capabilities and financial objectives.</li><li>Monitor market dynamics, competitor activity, demand patterns and industry trends to identify strategic opportunities.</li></ul><p>Sales Leadership:</p><ul><li>Lead the Sales function across all market segments including Corporate, Leisure, Wholesale, Government, Luxury Travel, Groups and MICE.</li><li>Develop strategic sales plans to maximise business from domestic, regional and international markets.</li><li>Strengthen relationships with key corporate accounts, travel partners, luxury consortia, government entities and tourism stakeholders.</li><li>Drive proactive business development and account acquisition strategies.</li><li>Ensure effective sales activities including prospecting, account management, sales missions and client events.</li><li>Monitor sales performance through defined KPIs and ensure achievement of revenue targets.</li></ul><p>Revenue Management &amp; Distribution:</p><ul><li>Provide strategic oversight of Revenue Management to maximise RevPAR, ADR and occupancy.</li><li>Ensure pricing strategies remain dynamic, competitive and aligned with market demand.</li><li>Lead weekly commercial and revenue strategy meetings.</li><li>Optimise channel mix across direct and indirect distribution.</li><li>Oversee inventory management, segmentation strategies and demand forecasting.</li><li>Ensure effective management of distribution channels including Brand.com, GDS, OTAs, wholesalers and strategic partners.</li><li>Continuously identify opportunities to improve profitability through pricing optimisation and revenue management practices.</li></ul><p>Marketing, Digital &amp; Brand Positioning:</p><ul><li>Oversee the integrated Marketing, Digital and Communications strategy to strengthen brand awareness, market positioning and commercial performance.</li><li>Ensure marketing initiatives support revenue objectives across Rooms, F&amp;B, Wellness and ancillary outlets.</li><li>Champion the hotel's Cultural Link and brand storytelling across all guest touchpoints.</li><li>Support strategic partnerships, PR initiatives, digital campaigns and luxury brand collaborations.</li><li>Ensure digital marketing investments generate measurable commercial returns.</li></ul><p>E-Commerce &amp; Distribution Performance:</p><ul><li>Drive growth across all digital channels, ensuring strong direct booking performance.</li><li>Oversee website performance, booking engine optimisation and digital conversion strategies.</li><li>Support CRM initiatives and guest lifecycle marketing.</li><li>Monitor digital analytics, campaign performance and customer acquisition costs.</li><li>Ensure effective collaboration between Revenue, Marketing and Distribution teams.</li></ul><p>Commercial Performance &amp; Analytics:</p><ul><li>Monitor commercial performance through key metrics including Revenue, RevPAR, ADR, Occupancy, Market Share, GOP contribution and channel profitability.</li><li>Analyse market intelligence and competitor performance to support strategic decision-making.</li><li>Prepare regular commercial performance reports for the General Manager, Executive Committee and Regional Commercial teams.</li><li>Develop action plans to address business gaps and capitalise on emerging opportunities.</li><li>Ensure data-driven decision making across all commercial disciplines.</li></ul><p>Cross-Functional Leadership:</p><ul><li>Serve as a strategic advisor to the General Manager on all commercial matters.</li><li>Foster strong collaboration between Commercial, Operations, Finance and Talent &amp; Culture.</li><li>Ensure seamless communication between Sales, Revenue Management, Marketing and Reservations.</li><li>Drive a culture of accountability, innovation and continuous improvement.</li><li>Lead commercial projects supporting hotel openings, renovations and strategic initiatives where applicable.</li></ul><p>Leadership &amp; Talent Development:</p><ul><li>Lead, coach and develop a high-performing Commercial team.</li><li>Create an environment that promotes collaboration, innovation and performance excellence.</li><li>Identify and develop future commercial talent through coaching, mentoring and succession planning.</li><li>Establish clear objectives and performance expectations across all commercial disciplines.</li><li>Champion Sofitel's culture, values and luxury service philosophy.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in hospitality management, Business Administration, Marketing or a related field.</li><li>Minimum 10 years' experience in commercial leadership within luxury hospitality.</li><li>Proven experience leading integrated commercial functions including Sales, Revenue Management and Marketing.</li><li>Strong understanding of luxury hospitality, distribution, pricing strategy and revenue optimisation.</li><li>Demonstrated ability to deliver sustainable revenue growth and market share improvements.</li><li>Strong financial and commercial acumen.</li><li>Excellent analytical and strategic planning skills.</li><li>Strong leadership, negotiation and stakeholder management capabilities.</li><li>Experience working within an international luxury hotel brand.</li><li>Fluent in English and Arabic.</li></ul><p></p></section>