وظائف Cigna

<p>The HR Specialist is responsible for delivering end-to-end HR operational support while managing all government relations activities in the Kingdom of Saudi Arabia. The role ensures compliance with Saudi labor regulations and governmental requirements, supports employee lifecycle processes, and acts as the primary liaison with government authorities and external service providers. The position plays a critical role in maintaining regulatory compliance, supporting workforce administration, facilitating employee services, and ensuring efficient execution of HR operations.</p><p>Manage all activities related to government platforms and authorities, including Qiwa, Muqeem, GOSI, Mudad...</p><p>Process and monitor: Employment contracts, Work permits, Iqama issuance and renewals, Visa applications and renewals, Transfer of sponsorship requests, Exit/Re-entry visas, Final exit procedures.</p><p>Ensure compliance with Saudi labor laws and immigration regulations.</p><p>Track Saudization requirements and support workforce nationalization initiatives.</p><p>Maintain strong relationships with government authorities and external service providers.</p><p>Monitor changes in labor laws and governmental regulations and advise HR leadership accordingly.</p><p>Support the full employee lifecycle, including onboarding, employee changes, transfers, and offboarding.</p><p>Maintain employee records and personnel files in compliance with company policy and local regulations.</p><p>Prepare employment letters, salary certificates, and HR documentation.</p><p>Support payroll administration by ensuring employee data accuracy and timely submission of payroll inputs.</p><p>Coordinate employee benefits administration, including medical insurance enrollment and changes.</p><p>Manage employee attendance, leave records, and HR system updates.</p><p>Assist with employee relations matters and disciplinary processes as required.</p><p>Ensure all employee documentation is complete and audit-ready.</p><p>Support internal and external audits.</p><p>Prepare HR metrics, workforce reports, and government compliance reports.</p><p>Maintain accurate data within HR systems and governmental platforms.</p><p>Support regulatory submissions and workforce planning requirements.</p><p>Key Competencies:</p><ul><li>Knowledge of Saudi labor legislation</li><li>Government relations expertise</li><li>Attention to detail</li><li>Communication and stakeholder management</li><li>Problem-solving and analytical skills</li><li>Confidentiality and integrity</li><li>Organization and time management</li><li>Continuous improvement mindset</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Position Summary</span></span><span><span>The HR Specialist is responsible for delivering end-to-end HR operational support while managing all government relations activities in the Kingdom of Saudi Arabia. The role ensures compliance with Saudi labor regulations and governmental requirements, supports employee lifecycle processes, and acts as the primary liaison with government authorities and external service providers.</span></span><br><span><span>The position plays a critical role in maintaining regulatory compliance, supporting workforce administration, facilitating employee services, and ensuring efficient execution of HR operations.</span></span><br><ul><li>Manage all activities related to government platforms and authorities, including Qiwa, Muqeem, GOSI, Mudad...</li><li>Process and monitor: Employment contracts, Work permits, Iqama issuance and renewals, Visa applications and renewals, Transfer of sponsorship requests, Exit/Re-entry visas, Final exit procedures.</li><li>Ensure compliance with Saudi labor laws and immigration regulations.</li><li>Track Saudization requirements and support workforce nationalization initiatives.</li><li>Maintain strong relationships with government authorities and external service providers.</li><li>Monitor changes in labor laws and governmental regulations and advise HR leadership accordingly.</li><li>Support the full employee lifecycle, including onboarding, employee changes, transfers, and offboarding.</li><li><span>Maintain employee records and personnel files in compliance with company policy and local regulations.</span></li><li><span>Prepare employment letters, salary certificates, and HR documentation.</span></li><li><span>Support payroll administration by ensuring employee data accuracy and timely submission of payroll inputs.</span></li><li><span>Coordinate employee benefits administration, including medical insurance enrollment and changes.</span></li><li><span>Manage employee attendance, leave records, and HR system updates.</span></li><li><span>Assist with employee relations matters and disciplinary processes as required.</span></li><li>Ensure all employee documentation is complete and audit-ready.</li><li><span>Support internal and external audits.</span></li><li><span>Prepare HR metrics, workforce reports, and government compliance reports.</span></li><li><span>Maintain accurate data within HR systems and governmental platforms.</span></li><li><span>Support regulatory submissions and workforce planning requirements.</span></li></ul><br><p><b>Key Competencies</b></p><br><ul><li>Knowledge of Saudi labor legislation</li><li>Government relations expertise</li><li>Attention to detail</li><li>Communication and stakeholder management</li><li>Problem-solving and analytical skills</li><li>Confidentiality and integrity</li><li>Organization and time management</li><li>Continuous improvement mindset</li></ul><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Job Description: Actuarial Associate Analyst Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, a leading global health insurer, is looking to appoint an Actuarial Analyst based in Riyadh. This is a new position required as the local office develops its actuarial function. While the main area of focus will be the KSA market, the successful candidate will work closely with the broader Middle East and Africa actuarial team and will support initiatives across these markets. The individual will also work closely with other business areas, including but not limited to Sales, Underwriting, and Product Development.</p><p>Key Responsibilities</p><ul><li>Data analytics, reconciliations, and processing.</li><li>Actuarial pricing for the Middle East and Africa region, including experience studies, setting book rates and pricing assumptions, methodology updates, and rate reviews.</li><li>Support analytics related to medical cost drivers and trends to enhance quality of actuarial analysis and reporting.</li><li>Developing, testing and maintenance of pricing and underwriting tools.</li><li>Support the monthly financial close, including supporting the reserving process, periodic review of key reserve assumptions, and communicating drivers of financial results relative to forecast.</li><li>Supporting the compilation of regulatory submissions.</li><li>Close collaboration with other teams including Sales, Client Management, Underwriting and Finance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>An undergraduate degree in Actuarial Science, Mathematics, Finance or a related field.</p><p>Some progress towards Associate credentials with either the Institute and Faculty of Actuaries or the Society of Actuaries.</p><p>A commitment towards pursuing a Fellowship qualification.</p><p>Be self-motivated and results driven.</p><p>Good communication skills and strong attention to detail.</p><p>Not more than 3 years of work experience.</p><p>A working knowledge of health insurance and related concepts, including clinical coding, reserving methods, pricing approaches etc, is not required but would an advantage.</p><p>Experience with MS Office and data analytics (R, SQL, Alteryx or equivalent) will be an advantage.</p><p>Excellent verbal and written English competence.</p><p>Some regional travel may be required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description: Actuarial Associate Analyst</p><br><p>Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, a leading global health insurer, is looking to appoint an Actuarial Analyst based in Riyadh. This is a new position required as the local office develops its actuarial function. While the main area of focus will be the KSA market, the successful candidate will work closely with the broader Middle East and Africa actuarial team and will support initiatives across these markets. The individual will also work closely with other business areas, including but not limited to Sales, Underwriting, and Product Development.</p><br><p><b><u><span>Key Responsibilities</span></u></b></p><br><ul><li>Data analytics, reconciliations, and processing.</li><li>Actuarial pricing for the Middle East and Africa region, including experience studies, setting book rates and pricing assumptions, methodology updates, and rate reviews.</li><li>Support analytics related to medical cost drivers and trends to enhance quality of actuarial analysis and reporting.</li><li>Developing, testing and maintenance of pricing and underwriting tools.</li><li>Support the monthly financial close, including supporting the reserving process, periodic review of key reserve assumptions, and communicating drivers of financial results relative to forecast.</li><li>Supporting the compilation of regulatory submissions.</li><li>Close collaboration with other teams including Sales, Client Management, Underwriting and Finance.</li></ul><p><b><u><span>Personal Profile</span></u></b></p><br><ul><li>An undergraduate degree in Actuarial Science, Mathematics, Finance or a related field.&nbsp;</li><li>Some progress towards Associate credentials with either the Institute and Faculty of Actuaries or the Society of Actuaries.</li><li>A commitment towards pursuing a Fellowship qualification.</li><li>Be self-motivated and results driven.</li><li>Good communication skills and strong attention to detail.</li><li>Not more than 3 years of work experience.</li><li>A working knowledge of health insurance and related concepts, including clinical coding, reserving methods, pricing approaches etc, is not required but would an advantage.</li><li>Experience with MS Office and data analytics (R, SQL, Alteryx or equivalent) will be an advantage.</li><li>Excellent verbal and written English competence.</li><li>Some regional travel may be required.</li></ul><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>The Validation officer typically owns the following key responsibilities to ensure successful and compliant CHI uploads. Issues such as member corrections, CHI rejections, and delayed CHI linking were specifically referenced to member validation and CHI processing. Verify policy and member mandatory information before uploading onto CHI. Ensure National ID, Iqama, Border Number, Passport Number, and Member IDs are accurate and match supporting documents. Perform pre-upload validation on additions, deletions, transfers, and corrections to prevent CHI rejections. Investigate mismatches between client census files, system records, and CHI requirements. Analyze rejection reasons, coordinate corrections, and resubmit records within agreed SLA timelines. Confirm policy effective dates, enrollment dates, and renewal dates align with underwriting approval and policy setup. Process updates such as DOB corrections, ID changes, relationship changes, and member transfers between groups. Track uploaded members until successfully accepted and linked in the CHI portal and escalate unresolved cases promptly. Ensure all uploads meet regulatory requirements and internal compliance standards. Produce validation error reports, rejection analysis, SLA performance reports, and recommendations to reduce upload failures and improve first-time-right quality Ensuring Validation mailbox is reviewed and actioned with in SLA.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications:</b><p>Bachelor s degree in healthcare administration, Business, or related field (or equivalent work experience)</p><p>1 - 2 years of experience in benefit setup or insurance policy administration within a health insurance company.</p><p>Experience with benefit configuration tools and administrative platforms</p><p>Familiarity with medical coverages and CHI uploads, eligibility process.</p><p>Knowledge of insurance regulatory requirements (CHI, IA, Nphies.)</p><b>Skills:</b><p>Excellent attention to detail and analytical skills</p><p>Proficient in MS Office (Excel, Word) and data entry systems</p>

<p>Key Responsibilities End to End Epic Ownership Own delivery of Epics from ideation, definition, and refinement through implementation, release, and benefits realization. Partner with Product Managers and SME groups to define scope, outcomes, dependencies, and success measures. Maintain a holistic view of delivery, providing strategic guidance, business judgement, and recommendations for optimized execution. Planning &amp; Delivery Governance Develop and maintain Epic delivery plans, including timelines, resource needs, budget considerations, and milestone tracking. Identify risks, dependencies, and constraints early; develop mitigation plans and escalate when required. Ensure alignment with enterprise strategy, regulatory standards, and cross program priorities. Cross Functional Leadership &amp; Coordination Lead collaboration across Agile Teams, ARTs, and business functions to ensure unified delivery. Facilitate cross team synchronization and ensure dependencies across technology, business, operations, and external partners are effectively managed. Track delivery progress through Jira, dashboards, status reports, and regular delivery forums. Stakeholder Engagement &amp; Communication Act as the primary point of contact for all Epic related updates, decisions, and escalations. Provide clear, concise, and transparent communication to executives, business sponsors, SMEs, and delivery teams. Facilitate regular stakeholder reviews, steering committees, and status presentations. Execution &amp; Monitoring Monitor delivery performance against agreed scope, schedule, quality, and budget. Remove impediments in collaboration with RTEs, Product Owners, and functional leads. Ensure teams have clarity on deliverables, priorities, and success measures. Quality Assurance &amp; Documentation Oversee and maintain accurate project documentation, including delivery plans, RAID logs, action trackers, and reporting packages. Conduct quality checks on deliverables to ensure alignment with acceptance criteria and business expectations. Lead post implementation reviews to capture lessons learned and drive continuous improvement. Business Case &amp; Proposal Support Contribute to the development or review of Lean Business Cases, cost benefit assessments, and strategic proposals for new Epics or enhancements. Ensure business outcomes, KPIs, OKRs and value realization metrics are clearly defined and measured.</p><p><strong>Desired Candidate Profile</strong></p><b>Experience, Qualifications &amp; Skills</b><ul><li>Bachelor s degree in Business Administration, Project Management, or related field.</li><li>PMP or Prince2 certification is a plus</li><li>5 7 years of experience delivering complex initiatives, preferably within healthcare or insurance.</li><li>Strong understanding of Scaled Agile Framework (SAFe) and Agile delivery practices; SAFe certifications are desirable.</li><li>Proven experience leading cross functional teams and managing delivery across multiple workstreams or ARTs.</li><li>Strong analytical skills, attention to detail, and ability to navigate complex organizational environments.</li><li>Excellent written and verbal communication skills with the ability to engage senior executives and diverse stakeholder groups.</li><li>Proficiency with delivery and collaboration tools such as Jira, MS Project, PowerPoint, Visio, Azure DevOps.</li><li>Ability to manage competing priorities and guide teams through ambiguity and change.</li><li>Experience in writing epics, features, user stories, and supporting UAT or readiness activities as needed.</li><li>Self starter mindset with strong leadership and facilitation skills.</li></ul>

<p>Responsible for managing a book of business for SME existing accounts. Resolves complex customer issues. Identifies improvements to prevent issues from re-occurring. Educates clients on plan design and renewal options. Completes day-to-day Account Management tasks without immediate supervision. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from our partners and client. Purpose of the job/key objective Reporting to the Head of SME Client Management, you will be responsible for: Managing a portfolio of SME clients in the GCC. Engaging with our brokers/clients regularly. Service and support our brokers/clients as required with focus on business excellence for the organisation. Conduct strategic meeting on following topics but not limited to retention rate, success, challenges. Building and maintaining relationships with brokers and internal customers. Main duties/Responsibilities Pro-actively manage and negotiate renewal for our SME portfolio by executing annual renewal strategy and optimizing rate action &amp; profitability. Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients. Develop and maintain strong relationships with an assigned portfolio of clients by pro-actively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients. Conduct strategic meetings on quarterly basis with your brokers face to face including their management - to review the retention rate, the successes, and challenges. Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines. Look for growth opportunities throughout the year with existing groups. Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy. Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year. Account Executive Skills Excellent communication skills, written and verbal Influencing and negotiating Works well under pressure Experience of collation of data and statistical analysis Strong interpersonal skills Ability to take ownership and demonstrate initiative Capable of prioritising workloads in order to meet tight deadlines Sound knowledge of excel and word Flexible &amp; strategic Basic Microsoft applications - outlook, word, excel Interpersonal skills Team working - internal/external Customer Focus - internal/external Regulatory expert Knowledge of processes, procedures and systems Good business/product knowledge Coaching skills Organisational skills Influencing skills Supervisory skills Basic leadership and management skills Good time management</p><p><strong>Desired Candidate Profile</strong></p><p>Account Executive Skills Excellent communication skills, written and verbal Influencing and negotiating Works well under pressure Experience of collation of data and statistical analysis Strong interpersonal skills Ability to take ownership and demonstrate initiative Capable of prioritising workloads in order to meet tight deadlines Sound knowledge of excel and word Flexible &amp; strategic Basic Microsoft applications - outlook, word, excel Interpersonal skills Team working - internal/external Customer Focus - internal/external Regulatory expert Knowledge of processes, procedures and systems Good business/product knowledge Coaching skills Organisational skills Influencing skills Supervisory skills Basic leadership and management skills Good time management</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>Key Responsibilities</span></b></p><br><br><p><b><span>End</span></b><span>‑</span><b><span>to</span></b><span>‑</span><b><span>End Epic Ownership</span></b></p><br><br><ul><li><p><span><span>Own delivery of Epics from ideation, definition, and refinement through implementation, release, and benefits realization.</span></span></p><br></li></ul><br><ul><li><p><span><span>Partner with Product Managers and SME groups to define scope, outcomes, dependencies, and success measures.</span></span></p><br></li></ul><br><ul><li><p><span><span>Maintain a holistic view of delivery,</span><span>providing</span><span>strategic guidance, business judgement, and recommendations for optimized execution.</span></span></p><br></li></ul><br><p><b><span>Planning &amp; Delivery Governance</span></b></p><br><br><ul><li><p><span><span>Develop and</span><span>maintain</span><span>Epic delivery plans, including timelines, resource needs, budget considerations, and milestone tracking.</span></span></p><br></li></ul><br><ul><li><p><span><span>Identify</span><span>risks, dependencies, and constraints early; develop mitigation plans and escalate when</span><span>required</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure alignment with enterprise strategy, regulatory standards, and cross</span></span><span>‑</span><span><span>program priorities.</span></span></p><br></li></ul><br><p><b><span>Cross</span></b><span>‑</span><b><span>Functional Leadership &amp; Coordination</span></b></p><br><br><ul><li><p><span><span>Lead collaboration across Agile Teams, ARTs, and business functions to ensure unified delivery.</span></span></p><br></li></ul><br><ul><li><p><span><span>Facilitate cross</span></span><span>‑</span><span><span>team synchronization and ensure dependencies across technology, business, operations, and external partners are effectively managed.</span></span></p><br></li></ul><br><ul><li><p><span><span>Track delivery progress through Jira, dashboards, status reports, and regular delivery forums.</span></span></p><br></li></ul><br><br><p><b><span>Stakeholder Engagement &amp; Communication</span></b></p><br><br><ul><li><p><span><span>Act as the primary point of contact for all Epic</span></span><span>‑</span><span><span>related updates, decisions, and escalations.</span></span></p><br></li></ul><br><ul><li><p><span><span>Provide clear, concise, and transparent communication to executives, business sponsors, SMEs, and delivery teams.</span></span></p><br></li></ul><br><ul><li><p><span><span>Facilitate regular stakeholder reviews, steering committees, and status presentations.</span></span></p><br></li></ul><br><p><b><span>Execution &amp; Monitoring</span></b></p><br><br><ul><li><p><span><span>Monitor delivery performance against agreed scope, schedule, quality, and budget.</span></span></p><br></li></ul><br><ul><li><p><span><span>Remove impediments in collaboration with RTEs, Product Owners, and functional leads.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure teams have clarity on deliverables, priorities, and success measures.</span></span></p><br></li></ul><br><p><b><span>Quality Assurance &amp; Documentation</span></b></p><br><br><ul><li><p><span><span>Oversee and</span><span>maintain</span><span>accurate</span><span>project documentation, including delivery plans, RAID logs, action trackers, and reporting packages.</span></span></p><br></li></ul><br><ul><li><p><span><span>Conduct quality checks on deliverables to ensure alignment with acceptance criteria and business expectations.</span></span></p><br></li></ul><br><ul><li><p><span><span>Lead post</span></span><span>‑</span><span><span>implementation reviews to capture lessons learned and drive continuous improvement.</span></span></p><br></li></ul><br><p><b><span>Business Case &amp; Proposal Support</span></b></p><br><br><ul><li><p><span><span>Contribute to the development or review of Lean Business Cases, cost</span></span><span>‑</span><span><span>benefit assessments, and strategic proposals for new Epics or enhancements.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure business outcomes, KPIs,</span><span>OKRs</span><span>and value realization metrics are clearly defined and measured.</span></span></p><br></li></ul><br><p><b><span>Experience, Qualifications &amp; Skills</span></b></p><br><br><ul><li><p><span><span>Bachelor’s degree in Business Administration</span><span>, Project Management, or related field.</span></span></p><br></li></ul><br><ul><li><p><b><span>PMP</span></b><span><span>or</span></span><b><span>Prince2</span></b><span><span>certification is a plus</span></span></p><br></li></ul><br><br><ul><li><p><span><span>5–7 years of experience delivering complex initiatives, preferably within healthcare or insurance.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong understanding of</span></span><b><span>Scaled Agile Framework (</span><span>SAFe</span><span>)</span></b><span><span>and Agile delivery practices;</span><span>SAFe</span><span>certifications are desirable.</span></span></p><br></li></ul><br><ul><li><p><span><span>Proven experience leading cross</span></span><span>‑</span><span><span>functional teams and managing delivery across multiple workstreams or ARTs.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong analytical skills, attention to detail, and ability to navigate complex organizational environments.</span></span></p><br></li></ul><br><ul><li><p><span><span>Excellent written and verbal communication skills with the ability to engage senior executives and diverse stakeholder groups.</span></span></p><br></li></ul><br><ul><li><p><span><span>Proficiency</span><span>with delivery and collaboration tools such as Jira, MS Project, PowerPoint, Visio, Azure DevOps.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ability to manage competing priorities and guide teams through ambiguity and change.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience in writing epics, features, user stories, and supporting UAT or readiness activities as needed.</span></span></p><br></li></ul><br><ul><li><p><span><span>Self</span></span><span>‑</span><span><span>starter mindset with strong leadership and facilitation skills.</span></span></p><br></li></ul><br><br><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 12+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Responsible for managing a book of business for SME existing accounts.</p><br><p>Resolves complex customer issues.</p><br><p>Identifies improvements to prevent issues from re-occurring. Educates clients on plan design and renewal options.</p><br><p>Completes day-to-day Account Management tasks without immediate supervision.</p><br><p>Tasks involve a degree of forward planning and anticipation of needs/issues.</p><br><p>Resolves non-routine issues escalated from our partners and client.</p><br><p><b>Purpose of the job/key objective</b></p><br><p>Reporting to the Head of SME Client Management, you will be responsible for:</p><br><ul><li><p>Managing a portfolio of SME clients in the GCC.</p><br></li><li><p>Engaging with our brokers/clients regularly.</p><br></li><li><p>Service and support our brokers/clients as required with focus on business excellence for the organisation.</p><br></li><li><p>Conduct strategic meeting on following topics but not limited to retention rate, success, challenges.</p><br></li><li><p>Building and maintaining relationships with brokers and internal customers.</p><br></li></ul><p><b>Main duties/Responsibilities &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</b></p><br><ul><li><p>Pro-actively manage and negotiate renewal for our SME portfolio by executing annual renewal strategy and optimizing rate action &amp; profitability.</p><br></li><li><p>Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.</p><br></li><li><p>Develop and maintain strong relationships with an assigned portfolio of clients by pro-actively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients.</p><br></li><li><p>Conduct strategic meetings on quarterly basis with your brokers face to face – including their management - to review the retention rate, the successes, and challenges.</p><br></li><li><p>Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.</p><br></li><li><p>Look for growth opportunities throughout the year with existing groups.</p><br></li><li><p>Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.</p><br></li><li><p>Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year.</p><br></li></ul><p><b>Account Executive Skills</b></p><br><ul><li><p>Excellent communication skills, written and verbal</p><br></li><li><p>Influencing and negotiating</p><br></li><li><p>Works well under pressure</p><br></li><li><p>Experience of collation of data and statistical analysis</p><br></li><li><p>Strong interpersonal skills</p><br></li><li><p>Ability to take ownership and demonstrate initiative</p><br></li><li><p>Capable of prioritising workloads in order to meet tight deadlines</p><br></li><li><p>Sound knowledge of excel and word</p><br></li><li><p>Flexible &amp; strategic</p><br></li><li><p>Basic Microsoft applications - outlook, word, excel</p><br></li><li><p>Interpersonal skills</p><br></li><li><p>Team working - internal/external</p><br></li><li><p>Customer Focus - internal/external</p><br></li><li><p>Regulatory expert</p><br></li><li><p>Knowledge of processes, procedures and systems</p><br></li><li><p>Good business/product knowledge</p><br></li><li><p>Coaching skills</p><br></li><li><p>Organisational skills</p><br></li><li><p>Influencing skills</p><br></li><li><p>Supervisory skills</p><br></li><li><p>Basic leadership and management skills</p><br></li><li><p>Good time management</p><br></li></ul><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The <b>Validation officer</b> typically owns the following key responsibilities to ensure successful and compliant CHI uploads. Issues such as member corrections, CHI rejections, and delayed CHI linking were specifically referenced to member validation and CHI processing.</p><br><ul><li>Verify policy and member mandatory information before uploading onto CHI.</li></ul><ul><li>Ensure National ID, Iqama, Border Number, Passport Number, and Member IDs are accurate and match supporting documents.</li></ul><ul><li>Perform pre-upload validation on additions, deletions, transfers, and corrections to prevent CHI rejections.</li></ul><ul><li>Investigate mismatches between client census files, system records, and CHI requirements.</li></ul><ul><li>Analyze rejection reasons, coordinate corrections, and resubmit records within agreed SLA timelines.</li></ul><ul><li>Confirm policy effective dates, enrollment dates, and renewal dates align with underwriting approval and policy setup.</li></ul><ul><li>Process updates such as DOB corrections, ID changes, relationship changes, and member transfers between groups.</li></ul><ul><li>Track uploaded members until successfully accepted and linked in the CHI portal and escalate unresolved cases promptly.</li></ul><ul><li>Ensure all uploads meet regulatory requirements and internal compliance standards.</li></ul><ul><li>Produce validation error reports, rejection analysis, SLA performance reports, and recommendations to reduce upload failures and improve first-time-right quality</li><li>Ensuring Validation mailbox is reviewed and actioned with in SLA.</li></ul><p><b><u>Qualifications:</u></b></p><br><ul><li><p>Bachelor’s degree in healthcare administration, Business, or related field (or equivalent work experience)</p><br></li><li><p>1 - 2 years of experience in benefit setup or insurance policy administration within a health insurance company.</p><br></li><li><p>Experience with benefit configuration tools and administrative platforms</p><br></li><li><p>Familiarity with medical coverages and CHI uploads, eligibility process.</p><br></li><li><p>Knowledge of insurance regulatory requirements (CHI, IA, Nphies.)<br>&nbsp;</p><br></li></ul><p><b><u>Skills:</u></b></p><br><ul><li><p>Excellent attention to detail and analytical skills</p><br></li><li><p>Proficient in MS Office (Excel, Word) and data entry systems</p><br></li></ul><br><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><u><span>Principal Accountabilities</span></u></b></p><br><ul><li>Generate and follow up new business leads to meet sales and profitability targets in line with overall strategy;</li><li>Research and develop new business opportunities within assigned industry categories/market segments;</li><li>Prepare focused, client-specific presentations for new business emphasizing the USP’s of Cigna versus the competition;</li><li>Develop proactive strategy, with regular reviews, maximizing specific opportunities as they arise;</li><li>Assess prospective clients’ existing expatriate insurance arrangements to identify and develop new business opportunities;</li><li>Build up and maintain distribution network of brokers/consultants and strategic partners;</li><li>Act as adviser to prospective clients, brokers/consultants and strategic partners on all aspects of their (clients’) expatriate insurance requirements;</li><li>Keep abreast of all developments in the market both client and competitor-related, contributing to new product development/business initiatives accordingly;</li><li>Liaise with other Cigna offices to develop opportunities;</li><li>Liaise with internal departments in line with established procedures to generate growth opportunities whilst maintaining a high level of service;</li><li>Participate in key projects as may be required</li><li>Accurate data base management of prospective clients and opportunities by means of CRM software (SFDC).</li></ul><p><b><u><span>About you</span></u></b></p><br><ul><li>Sales experience in the corporate market, with international exposure.</li><li>Experience in corporate Employee Benefits (group healthcare insurances) is essential</li><li>Fluency in written and spoken Arabic is preferred</li><li>Ability to work independently to achieve ambitious new business targets</li><li>Numeracy and ability to analyze statistical information</li><li>High level consultative <span>Sales/Negotiation/Influencing</span></li><li>Highly Self-motivated, effective goal setting</li><li>Excellent communication skills, written and verbal</li><li><span>Ability to communicate complex concepts in a clear and concise fashion.</span></li><li><span>Ability to research, prepare and deliver client presentations in a range of formats and settings.</span></li><li><span>Effective relationship builder </span></li><li><span>Integrity, honesty, and a demonstrated capacity to take, stand and defend own position.</span></li><li>Excellent time management and project management skills</li><li>Excellent presentation skills</li><li>Experience in MS Office Suite</li><li>Fast thinker/problem solver with the ability to work in fast-paced environments</li><li>Team player, able to partner and collaborate with a large number of organizations and functions at all levels</li><li>Attention to detail</li><li><span>Regulatory awareness</span></li></ul><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Role Overview:</b><p>The Service Management Manager is responsible for leading and governing all IT Service Management (ITSM) processes across the organization.</p><br><p>This role ensures the stability, performance, and continuous improvement of IT services through effective management of incident, change, and service processes, while ensuring alignment with ITIL best practices, internal governance, and business expectations.</p><br><p>The role will work closely with infrastructure, application, and business teams to ensure reliable service delivery and optimal customer experience.</p><br><b>Key Responsibilities:</b><ul><li>Own and manage ITSM processes including Incident Management, Change Management, and Service Request Management</li><li>Create and lead service management communication strategy</li><li>Ensure adherence to ITIL framework and enterprise governance standards</li><li>Lead end-to-end incident management ensuring timely resolution and communication</li><li>Manage major incident handling, root cause analysis completion by the stakeholders with the relevant teams, and preventive action tracking</li><li>Collaborate with stakeholders and CISO on change management lifecycle including CAB processes and risk assessment</li><li>Ensure all changes are properly documented, approved, and tracked</li><li>Monitor service performance against SLAs and OLAs and drive continuous improvement</li><li>Produce service reporting dashboards and communicate performance to stakeholders</li><li>Manage and optimize ServiceNow (SNow) ITSM modules</li><li>Maintain CMDB accuracy, governance, and configuration integrity</li><li>Support IT service continuity planning including disaster recovery readiness</li><li>Identify risks impacting service availability and implement mitigation actions</li><li>Act as the primary interface between IT and business stakeholders on service performance</li><li>Coordinate with vendors and third-party providers to ensure service delivery standards</li></ul><b>Qualifications:</b><ul><li>Bachelor’s degree in Information Technology, Computer Science, or related field</li><li>ITIL certification (mandatory)</li><li>Minimum <b>5+ years of experience in IT Service Management</b></li><li>Proven experience in Incident Management and Change Management</li><li>Strong experience with ServiceNow (SNow) platform</li><li>Familiarity with CMDB management and IT service governance</li><li>Candidates must be <b>based in Riyadh, KSA</b></li></ul><b>Skills:</b><ul><li>ITIL Service Management Processes (Incident, Change, Service Requests)</li><li>ServiceNow (SNow) ITSM modules</li><li>CMDB management and service configuration control</li><li>SLA monitoring and service performance reporting</li><li>Service continuity and disaster recovery practices</li><li>Stakeholder and vendor management</li><li>Communication and collaboration</li><li>Problem-solving and analytical thinking</li><li>Strong governance and organizational skills</li></ul><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You will support recruitment primarily in Riyadh, while also partnering on vacancies in Kenya and other international markets. You will work in a fast paced, evolving environment where priorities may change, and where ownership, follow through, and the ability to manage competing needs are important to delivering strong hiring outcomes. What You ll Do Partner with business leaders and HR colleagues to understand hiring needs and shape recruitment strategies aligned with Cigna Healthcare s goals. Manage end-to-end recruitment for roles across different levels, with a primary focus on Riyadh and additional support for international markets. Source, screen, and assess candidates through direct search, job boards, social media, networking events, and other relevant channels. Create a clear, respectful, and positive candidate experience throughout the selection process. Share market insights and talent intelligence to support hiring decisions, workforce planning, and future talent needs. Build and maintain talent pipelines across multiple countries to support current and future hiring requirements. Maintain accurate recruitment records and reporting in line with company policies and data privacy requirements. Contribute to employer branding initiatives and talent acquisition projects across the region and internationally. Why Join Us You will receive a competitive salary and the opportunity to contribute to meaningful healthcare work in Saudi Arabia and international markets. You will work in a multicultural and hybrid working environment with colleagues across different countries. You will have access to Private Medical Insurance and Employee Wellbeing Benefits. You will be supported through an Educational Development Program that encourages continued learning and professional growth.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Human Resources, Business Administration, or a related field. 5 - 7 years of experience in talent acquisition, recruitment, or related HR roles in a multinational or healthcare environment. Experience managing end-to-end recruitment for a range of positions. Strong understanding of the KSA talent landscape and recruitment practices. Experience working independently, managing multiple priorities, and adapting to changing business needs. Strong communication, stakeholder management, and negotiation skills. Skills Soft Skills Ownership and follow through, with the ability to see work through to completion. Adaptability and comfort working with changing priorities and ambiguity. Clear communication and strong collaboration across teams and geographies. Proactive, solution oriented approach to challenges. Technical / Functional Skills Full-cycle recruitment and candidate assessment. Direct sourcing, talent mapping, and pipeline development. Market insight gathering and talent intelligence. Applicant tracking systems and digital recruitment tools. Recruitment reporting, record keeping, and data privacy awareness.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li>Be responsible for the assigned client as the designated delegate and support other corporate clients whenever required in their daily inquiries.</li> <li>Own and manage a book of clients (via brokers and for direct clients), ensuring high levels of satisfaction and retention.</li> <li>Lead the annual renewal process, negotiating terms and optimizing profitability while maintaining client relationships.</li> <li>Conduct regular strategic meetings with brokers and clients to review performance, retention, successes, and challenges.</li> <li>Handle escalated, non-routine issues from partners and clients, coordinating with internal teams to ensure timely resolution.</li> <li>Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.</li> <li>Identify upsell or cross-sell opportunities throughout the year.</li> <li>Maintain accurate client records in Salesforce, with a minimum data accuracy target of 100%.</li> <li>Work closely with internal stakeholders to deliver seamless service and support.</li> </ul> <p> </p> <p> </p> <p> </p> <p> </p> <p> <b>About The Cigna Group </b> </p> <p> </p>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p> </p> <p> </p> <p> <i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i> </p> <p> </p> <p> </p> <p> <i>If</i> <i> you require reasonable accommodation in completing the online application process, please email: <span> <span>SeeYourselfEMEA@cigna.com</span> for support. Do not email <span>SeeYourselfEMEA@cigna.com</span> for an update on your application or to provide your resume as you will not receive a response.</span> </i> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>About the role : </b> </p> <p> <span>The Broker Relationship Analyst will be responsible for providing Broker and client support in the areas of service, maintenance and penetration. Respond to inquiries, solving problems and ensuring client satisfaction with products and services. Coordinates with Account / Client Managers to ensure needs are met and potential problems are averted. Keeps Client Managers informed of account status and opportunities for expanded business. May make on-site presentations to existing and prospective clients to educate and inform</span> <br> </p> <p> <span> <b>Key Responsibilities :</b> </span> </p> <ul> <li> <span>Ensure that all intermediary requests, queries, complaints are dealt with in accordance with the standards laid down by Cigna Insurance Middle East S.A.L</span> </li> <li> <span>Provide a dedicated and comprehensive service to the intermediaries and acting as the primary escalation point of contact for intermediaries within the assigned portfolio and deliver the highest level of service and care.</span> </li> <li> <span>Maintain effective relationships with colleagues and key stakeholders (Internal / External) to ensure that service objectives are met.</span> </li> <li> <span>Collaborate with different departments in Cigna to come up with best solution to client s issues or suggestions.</span> </li> <li> <span>Maintain appropriate and accurate records of broker interactions, discussions, broker-visits</span> </li> </ul> <p> </p> <p> <span> <b>Qualifications</b> </span> </p> <ul> <li> <span>Bachelor s degree required</span> </li> <li> <span>Excellent English written, oral communication and Presentation skills, Arabic is a plus</span> </li> <li> <span>Reporting skills</span> </li> <li> <span>Exceptional organizational and time-management focus</span> </li> <li> <span>Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.</span> </li> <li> <span>2+ years of customer service experience managing people, reporting, analyzing and solving customer problems required; call center experience a PLUS</span> </li> <li> <span>Ability to perform in a high volume, fast paced work environment</span> </li> <li> <span>Proven ability to work independently as well as a productive member of a team</span> </li> <li> <span>Proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer</span> </li> </ul> <p> </p> Why Join Us <ul> <li> <p>Competitive salary aligned with the market.</p> </li> <li> <p>Multicultural and hybrid working environment.</p> </li> <li> <p>Private Medical Insurance.</p> </li> <li> <p>Employee Wellbeing Benefits.</p> </li> <li> <p>Educational Development Program supporting continuous learning and growth.</p> </li> <li> <p>working for an organization recognized as " GREAT PLACE TO WORK"</p></li></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>About the role </b>: The Account Installation Representative is responsible for accurately configuring and maintaining medical benefit plans within internal and TPA systems. This role ensures that members, providers, and clients have correct and up-to-date information on eligibility, coverage rules, authorization requirements, and claim adjudication parameters Key Responsibilities: Analyze product documents and policy schedules to build and configure benefit plans for both internal use and TPA. Set up eligibility, copays, deductibles, out-of-pocket maximums, covered services, and provider networks, Annual/lifetime caps and service-level exclusions/inclusion. Maintain and validate API/data feed integration between internal system and TPA systems (e.g., policy enrollment, benefit tables, provider networks). Review and validate group setup and benefit plan changes, updates, and renewals. Coordinate with underwriting, sales, and client services teams to gather accurate plan information. Validate benefit configurations before policy activation to avoid claim errors. Work closely with underwriting, sales, Business support, and policy validation teams to ensure accurate reflection of client and product specifications. Participate in UAT (User Acceptance Testing) for plan benefit setups or system enhancements. Coordinate with TPAs to align benefit configuration between internal system and the TPA platforms. Conduct benefit mapping and data exchange configuration manuals and documents with TPAs Maintain configuration documentation, setup logs, and audit trails as per regulator and internal compliance protocols. Responsible for partnering with broader Operations teams to ensure activities related to Operational Readiness, including business support, eligibility, compliance contact center and claims are ready to service by client s effective date. Responsible to resolve benefit-related discrepancies flagged by claims or customer service between internal system and the TPA platforms.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Qualifications</b>: Bachelor s degree in healthcare administration, Business, or related field (or equivalent work experience) 1 - 2 years of experience in benefit setup or insurance policy administration within a health insurance company. Experience with benefit configuration tools and administrative platforms Familiarity with medical coverages and exclusions, policy wording, and product structure. Knowledge of insurance regulatory requirements (CHI, IA, Nphies.) Skills: Knowledge of regulatory standards benefits and products Excellent attention to detail and analytical skills Proficient in MS Office (Excel, Word) and data entry systems Strong understanding of benefit structures in SME and corporate policies. Experience working with TPA platforms and insurance core systems</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Be responsible for the assigned client as the designated delegate and support other corporate clients whenever required in their daily inquiries.</li><li>Own and manage a book of clients (via brokers and for direct clients), ensuring high levels of satisfaction and retention.</li><li>Lead the annual renewal process, negotiating terms and optimizing profitability while maintaining client relationships.</li><li>Conduct regular strategic meetings with brokers and clients to review performance, retention, successes, and challenges.</li><li>Handle escalated, non-routine issues from partners and clients, coordinating with internal teams to ensure timely resolution.</li><li>Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.</li><li>Identify upsell or cross-sell opportunities throughout the year.</li><li>Maintain accurate client records in Salesforce, with a minimum data accuracy target of 100%.</li><li>Work closely with internal stakeholders to deliver seamless service and support.</li></ul><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>