وظائف Accor

Join us at Accor, where life pulses with passion!<br><br>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.<br><br>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.<br><br>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!<br><br>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.<br><br>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.<br><br>Hospitality is a work of heart,<br><br>Join us and become a Heartist®.<br><br><br><br>Job Description<br><br> <br><br>Main Duties: <br><br>To collect, with an assigned witness, all Front Office Clerks’ and Food & Beverage Clerks’ remittance envelopes from the drop-safe and to verify them against the Daily Witness Sheet. <br><br>To count, together with the witness, cash, cheques and credit card vouchers and verify them to the Front Office Clerks’ and Food & Beverage Clerks’ computerized remittance report details. <br><br>To prepare bank deposits of all cheques and cash, and to ensure that all cash collections are deposited intact. <br><br>To compile all credit card sales vouchers by Credit Card Company, to balance them to the computer totals and to prepare them for banking-in daily. <br><br>To update daily and to maintain by month ongoing transaction details by Credit Card Company. <br><br>To obtain daily foreign exchange rates from bank sources and to have them updated in the PMS system. <br><br>To disburse petty cash requests those have been approved by the Cluster Director of Finance and prepare Summary of Disbursements. <br><br>To count and balance his / her own house bank and prepare the recapitulation periodically. <br><br>To prepare the General Cashier’s Daily Report by entering the day’s detailed cash collections and all other payments received for review and completion by both Income Auditor and Finance <br><br>To ensure that cash advances are made only if they have the approval of both the General Manager and the Director of Finance. <br><br>To assist, when required, in carrying out surprise cash counts. <br><br>To assist to follow up on all the drafts being sent for clearing to the bank and liaise with the Finance Manager for any outstanding on hand. <br><br>To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set. <br><br>To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department or any other Department of the hotel as assigned by Finance Manager <br><br>To provide Front Office Clerks and Food & Beverage Clerks with required change and to anticipate and plan for extra change for long week-ends or holidays. <br><br>To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment. <br><br>To carry out any other reasonable duties as assigned by the Finance Manager. <br><br>To coordinate with payroll, outsource company for withholdings for local pension, any other levy determines by the hotel or local authorities and submit for timely processing of payment. <br><br>To verify the hotel’s payroll accurately and timely as per the prescribed requirements. <br><br><br><br>Qualifications<br><br>Bachelor's degree in Finance, Accounting, or related field Proficiency in computer systems, including POS software and financial management tools Strong mathematical skills and ability to handle large sums of money accurately Excellent attention to detail and organizational skills Knowledge of financial regulations and cash handling procedures Outstanding customer service skills with a focus on satisfaction Ability to work efficiently under pressure and meet deadlines Good communication skills in English Demonstrated integrity and trustworthiness in handling financial transactions<br><br>Additional Information<br><br>Our Commitment To Diversity & Inclusion<br><br><br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Develop, implement, and maintain security policies, procedures, and emergency response plans.</li><li>Manage and supervise security personnel, contractors, and third-party security providers.</li><li>Conduct security risk assessments and recommend mitigation measures.</li><li>Monitor security systems, including CCTV, access control, alarm systems, and other surveillance technologies.</li><li>Investigate security incidents, accidents, and breaches, and prepare detailed reports.</li><li>Coordinate emergency response procedures, including fire, evacuation, and crisis management.</li><li>Ensure compliance with company policies, legal requirements, and industry security standards.</li><li>Plan and manage security budgets, resources, and equipment.</li><li>Conduct regular security audits, inspections, and vulnerability assessments.</li><li>Deliver security awareness training to employees and contractors.</li><li>Liaise with law enforcement agencies, emergency services, and regulatory authorities when required.</li><li>Maintain accurate records of incidents, investigations, and security activities.</li><li>Continuously evaluate and improve the organization's security programs.</li></ul><br>Qualifications<br><br><ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of physical security systems, access control, and CCTV operations.</li><li>Strong investigative and problem-solving skills.</li><li>Crisis management and emergency response planning.</li><li>Risk assessment and security auditing.</li><li>Report writing and documentation skills.</li><li>Budget management and resource planning.</li><li>Proficiency in Microsoft Office and security management software.</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Fluency in English, additional languages are a plus</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p>Manage the daily operations of &nbsp;staff accommodation facilities.<br>Oversee resident admissions, allocations, move-ins, move-outs, and occupancy records.<br>Ensure housing units, common areas, and facilities are clean, safe, and well maintained.<br>Coordinate preventive and corrective maintenance with internal teams and external contractors.<br>Conduct regular inspections to identify maintenance, safety, and compliance issues.<br>Develop and enforce housing policies, procedures, and community standards.<br>Address resident inquiries, complaints, and disputes in a timely and professional manner.<br>Monitor housing occupancy levels and prepare regular operational reports.<br>Manage housing budgets, monitor expenses, and control operating costs.<br>Ensure compliance with health, safety, fire, and environmental regulations.<br>Supervise housing staff, including housekeeping, maintenance, and administrative personnel.<br>Coordinate emergency response procedures for housing-related incidents.<br>Maintain accurate records of residents, inventories, inspections, maintenance, and contracts.<br>Liaise with vendors, contractors, and service providers to ensure quality service delivery.<br>Recommend improvements to housing services and resident satisfaction.</p><br><br>Qualifications<br><br><p>Bachelor's degree in Property Management, Business Administration, Hospitality Management, Facilities Management, or a related field (preferred).<br>Minimum of 3–5 years of experience in housing, property, facilities, or accommodation management.<br>Experience supervising teams and managing residential or employee accommodation facilities is preferred.</p><br><br>Additional Information<br><br><p>experience is an asset<br>Fluency in English, additional languages are a plus</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p>Review the Learning needs analysis for the hotel(s) prior to the budget<br>Review with the hotel(s) the implementation and facilitation of a hotel(s) Training Plan and budget that is aligned with the hotel’s goals and strategic plan<br>&nbsp;Follow-up on all training activities within the hotel(s)<br>Ensure the hotel(s) are 100% compliant with all Ennismore Compliance Training&nbsp;<br>Ensure coordination and delivery of training programs of all internal providers<br>Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked<br>Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders<br>Support the Quality and Learning Manager in the development of Departmental Trainers as required</p><br><br>Qualifications<br><br><ul><li>Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred in Hospitality or Business Administration, Psychology, Education, Human Resources Management (or equivalent)</li><li>Minimum 7 years of total experience ideally with strong operations background</li><li>At least 4 years of experience in in a leadership role</li><li>High degree of professionalism with strong understanding of hotel operations and business acumen</li><li>Excellent reading, writing and oral proficiency in English language</li><li>Strong working knowledge of digital tools</li><li>Strong leadership, interpersonal and training skills</li><li>Excellent communication and customer contact skills</li><li>Results and service oriented with an eye for details</li><li>Ability to multi-task, work well in stressful &amp; high-pressure situations</li><li>A motivator &amp; self-starter</li><li>Well-presented and professionally always groomed</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>We are seeking a dynamic and results-driven Sales Manager to lead our sales operations in Riyadh, Saudi Arabia. In this pivotal role, you will be responsible for driving revenue growth, building high-performing sales teams, and establishing strong client relationships. As a Sales Manager, you will develop and execute comprehensive sales strategies while maintaining a professional and motivational approach to achieve organizational objectives. This position requires Saudi nationality and offers an excellent opportunity to make a significant impact in a competitive market.</p><p>Lead, mentor, and develop a sales team to achieve and exceed sales targets and performance objectives</p><p>Develop and implement strategic sales plans and initiatives to drive revenue growth and market expansion</p><p>Monitor and analyze sales performance metrics, forecasting, and pipeline management to ensure accountability</p><p>Build and maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention</p><p>Conduct regular performance reviews and provide constructive feedback to team members to support professional development</p><p>Analyze market trends, competitor activities, and customer insights to identify new business opportunities</p><p>Prepare and present sales reports, forecasts, and strategic recommendations to senior management</p><p>Customize sales approaches and strategies based on market conditions and organizational goals</p><p>Oversee the onboarding and training of new sales team members to ensure consistency and excellence</p><p>Collaborate with cross-functional departments to align sales initiatives with broader organizational objectives</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5 years of proven sales management experience in a corporate environment Demonstrated track record of achieving and exceeding sales targets and revenue goals Strong leadership and team management skills with the ability to motivate and develop talent Proficiency in developing and executing sales strategies and business plans Advanced proficiency with Customer Relationship Management (CRM) systems and sales software Excellent analytical skills with the ability to interpret sales data and market trends Strong negotiation and communication skills in both Arabic and English Proven ability to build and maintain client relationships and manage key accounts Experience with sales forecasting, pipeline management, and P&amp;L responsibility Strategic thinking and problem-solving capabilities with a results-oriented mindset Preferred: Experience in a specific industry vertical or market segment relevant to the organization Preferred: Advanced knowledge of market analysis and competitive positioning strategies</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>The Public Area Supervisor is responsible for supervising and coordinating the daily cleaning and maintenance of all public areas within the hotel. The role ensures that public areas are consistently clean, safe, well-maintained, and presented according to the hotel’s standards and guest expectations.</p><br><p>Key Responsibilities:</p><br><p>* Supervise and coordinate the daily activities of Public Area Attendants.<br>* Ensure all public areas, including lobbies, corridors, elevators, restrooms, restaurants, back-of-house areas, and other facilities are clean and well-maintained.<br>* Conduct regular inspections of public areas and ensure high standards of cleanliness and presentation.<br>* Assign daily tasks and work schedules to team members.<br>* Monitor staff performance, grooming, attendance, and adherence to hotel policies and procedures.<br>* Ensure proper use and storage of cleaning chemicals, equipment, and supplies.<br>* Report maintenance issues, damages, safety hazards, and defects to the relevant department.<br>* Coordinate with Housekeeping and other departments to ensure smooth daily operations.<br>* Handle guest requests and respond promptly to cleanliness-related concerns.<br>* Ensure compliance with hygiene, health, safety, and environmental standards.<br>* Train and coach team members on cleaning procedures, service standards, and safe working practices.<br>* Maintain adequate stock of cleaning supplies and report shortages to the Housekeeping management.<br>* Support the Housekeeping team during busy periods and special events.<br>* Perform any other duties assigned by the Housekeeping Manager or management.</p><br><br>Additional Information<br><br><p>Be part of a team who values positive working environment, committed to growth and excellence.&nbsp;</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Because every arrival sets the tone for something extraordinary. As a&nbsp;<strong>Front Office agent,</strong>&nbsp;you are the first point of connection and the lasting impression—bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li><p>Warmly&nbsp;welcome all guests with genuine enthusiasm and a personalized approach.</p><br></li><li>Build strong guest relationships through recognition, personalization, and preference tracking</li><li><p>Conduct efficient check-ins and check-outs, ensuring all required guest information is accurately&nbsp;recorded&nbsp;and profiles are updated.&nbsp;</p><br></li><li><p>Escort guests to their&nbsp;rooms,&nbsp;when necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience.&nbsp;</p><br></li><li><p>Process payments, handle deposits, issue keys, and explain room and hotel features.&nbsp;</p><br></li><li><p>Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.&nbsp;</p><br></li><li><p>Recognize repeat and VIP guests,&nbsp;anticipate&nbsp;their needs, and tailor the interaction accordingly.&nbsp;</p><br></li><li><p>Provide&nbsp;accurate&nbsp;information about the hotel’s facilities, outlets, and local area&nbsp;happenings.&nbsp;</p><br></li><li><p>Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the&nbsp;appropriate systems.&nbsp;</p><br></li><li><p>Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for.&nbsp;</p><br></li><li><p>Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&amp;B, Reservations) to fulfill guest needs.&nbsp;</p><br></li><li><p>Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service.&nbsp;</p><br></li><li><p>Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates.&nbsp;</p><br></li><li><p>Operate the Property Management System confidently&nbsp;for all Front Office functions.&nbsp;</p><br></li><li><p>Manage the Reception email inbox professionally&nbsp;and timely.&nbsp;</p><br></li><li><p>Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards.&nbsp;</p><br></li><li><p>Monitor float accuracy, process currency exchanges, paid outs, and follow cash handling procedures.&nbsp;</p><br></li><li><p>Close cashier audits at shift end, ensuring alignment of balances and documentation.&nbsp;</p><br></li><li><p>Identify&nbsp;upselling opportunities across rooms, suites, F&amp;B outlets, and spa&nbsp;supporting revenue targets.&nbsp;</p><br></li><li><p>Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals.&nbsp;</p><br></li><li><p>Uphold the privacy and confidentiality of all guest information.&nbsp;</p><br></li><li><p>Comply with&nbsp;the hotel’s credit policy and all SOPs related to cashiering and guest services.&nbsp;</p><br></li><li><p>Adhere to all Health, Safety &amp; Hygiene procedures,&nbsp;and be&nbsp;familiar with fire and emergency protocols.&nbsp;</p><br></li></ul><br>Qualifications<br><br><ul><li>Saudi National, Professional , polished, and confident in guest-facing environments</li><li>Energetic, adaptable, and able to thrive in a fast-paced environment</li><li>Strong written and verbal communication skill in English and Arabic</li><li>Ability to work cohesively with co-workers as part of a team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>Ability to promote positive relations with all guests&nbsp;</li><li>Able to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>The Public Area Supervisor is responsible for supervising and coordinating the daily cleaning and maintenance of all public areas within the hotel. The role ensures that public areas are consistently clean, safe, well-maintained, and presented according to the hotel’s standards and guest expectations.</p><br><p>Key Responsibilities:</p><br><p>* Supervise and coordinate the daily activities of Public Area Attendants.<br>* Ensure all public areas, including lobbies, corridors, elevators, restrooms, restaurants, back-of-house areas, and other facilities are clean and well-maintained.<br>* Conduct regular inspections of public areas and ensure high standards of cleanliness and presentation.<br>* Assign daily tasks and work schedules to team members.<br>* Monitor staff performance, grooming, attendance, and adherence to hotel policies and procedures.<br>* Ensure proper use and storage of cleaning chemicals, equipment, and supplies.<br>* Report maintenance issues, damages, safety hazards, and defects to the relevant department.<br>* Coordinate with Housekeeping and other departments to ensure smooth daily operations.<br>* Handle guest requests and respond promptly to cleanliness-related concerns.<br>* Ensure compliance with hygiene, health, safety, and environmental standards.<br>* Train and coach team members on cleaning procedures, service standards, and safe working practices.<br>* Maintain adequate stock of cleaning supplies and report shortages to the Housekeeping management.<br>* Support the Housekeeping team during busy periods and special events.<br>* Perform any other duties assigned by the Housekeeping Manager or management.</p><br><br>Additional Information<br><br><p>Be part of a team who values positive working environment, committed to growth and excellence.&nbsp;</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Because every arrival sets the tone for something extraordinary. As a&nbsp;<strong>Front Office agent,</strong>&nbsp;you are the first point of connection and the lasting impression—bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li><p>Warmly&nbsp;welcome all guests with genuine enthusiasm and a personalized approach.</p><br></li><li>Build strong guest relationships through recognition, personalization, and preference tracking</li><li><p>Conduct efficient check-ins and check-outs, ensuring all required guest information is accurately&nbsp;recorded&nbsp;and profiles are updated.&nbsp;</p><br></li><li><p>Escort guests to their&nbsp;rooms,&nbsp;when necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience.&nbsp;</p><br></li><li><p>Process payments, handle deposits, issue keys, and explain room and hotel features.&nbsp;</p><br></li><li><p>Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.&nbsp;</p><br></li><li><p>Recognize repeat and VIP guests,&nbsp;anticipate&nbsp;their needs, and tailor the interaction accordingly.&nbsp;</p><br></li><li><p>Provide&nbsp;accurate&nbsp;information about the hotel’s facilities, outlets, and local area&nbsp;happenings.&nbsp;</p><br></li><li><p>Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the&nbsp;appropriate systems.&nbsp;</p><br></li><li><p>Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for.&nbsp;</p><br></li><li><p>Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&amp;B, Reservations) to fulfill guest needs.&nbsp;</p><br></li><li><p>Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service.&nbsp;</p><br></li><li><p>Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates.&nbsp;</p><br></li><li><p>Operate the Property Management System confidently&nbsp;for all Front Office functions.&nbsp;</p><br></li><li><p>Manage the Reception email inbox professionally&nbsp;and timely.&nbsp;</p><br></li><li><p>Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards.&nbsp;</p><br></li><li><p>Monitor float accuracy, process currency exchanges, paid outs, and follow cash handling procedures.&nbsp;</p><br></li><li><p>Close cashier audits at shift end, ensuring alignment of balances and documentation.&nbsp;</p><br></li><li><p>Identify&nbsp;upselling opportunities across rooms, suites, F&amp;B outlets, and spa&nbsp;supporting revenue targets.&nbsp;</p><br></li><li><p>Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals.&nbsp;</p><br></li><li><p>Uphold the privacy and confidentiality of all guest information.&nbsp;</p><br></li><li><p>Comply with&nbsp;the hotel’s credit policy and all SOPs related to cashiering and guest services.&nbsp;</p><br></li><li><p>Adhere to all Health, Safety &amp; Hygiene procedures,&nbsp;and be&nbsp;familiar with fire and emergency protocols.&nbsp;</p><br></li></ul><br>Qualifications<br><br><ul><li>Saudi National, Professional , polished, and confident in guest-facing environments</li><li>Energetic, adaptable, and able to thrive in a fast-paced environment</li><li>Strong written and verbal communication skill in English and Arabic</li><li>Ability to work cohesively with co-workers as part of a team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>Ability to promote positive relations with all guests&nbsp;</li><li>Able to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.&nbsp;</p><br><p>Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.</p><br><p>This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.</p><br><br>Job Description<br><br><p>We are seeking a professional, organized, and customer-focused <strong>Reservations Supervisor</strong> to join our team in Makkah, Saudi Arabia. As a Reservations Supervisor, you will oversee the day-to-day operations of the Reservations Department, ensuring exceptional guest service, accurate reservation management, and revenue optimization. You will support and guide the reservations team while maintaining high standards of service and operational efficiency.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li><p>Supervise the daily operations of the Reservations Department, ensuring efficient handling of all reservation requests.</p><br></li><li><p>Oversee incoming reservations via phone, email, and online booking channels, ensuring accuracy, timeliness, and adherence to hotel standards.</p><br></li><li><p>Support, coach, and provide guidance to the reservations team to ensure excellent guest service and productivity.</p><br></li><li><p>Ensure accurate entry and maintenance of reservation data in the Property Management System (PMS).</p><br></li><li><p>Monitor room inventory, availability, and rate integrity to maximize occupancy and revenue opportunities.</p><br></li><li><p>Promote hotel facilities, room categories, packages, and special offers while encouraging upselling and cross-selling.</p><br></li><li><p>Handle complex reservations, VIP bookings, special requests, and guest concerns professionally and efficiently.</p><br></li><li><p>Coordinate closely with Front Office, Revenue Management, Sales, and other departments to ensure seamless guest experiences from reservation through departure.</p><br></li><li><p>Assist in managing group reservations, rooming lists, and allotments in coordination with the Sales team.</p><br></li><li><p>Prepare and review daily, weekly, and monthly reservation reports, including pick-up, cancellations, no-shows, and booking trends.</p><br></li><li><p>Monitor reservation quality standards and ensure compliance with hotel policies, brand standards, and operational procedures.</p><br></li><li><p>Assist with training, onboarding, and performance development of Reservations Agents.</p><br></li><li><p>Stay informed of local events, market trends, and hotel promotions to effectively support guest inquiries and business opportunities.</p><br></li><li><p>Perform any other duties assigned by management to support the efficient operation of the Reservations Department.</p><br></li></ul><br>Qualifications<br><br><ul><li>Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent</li><li>Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations</li><li>Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)</li><li>Excellent communication skills in English, both written and verbal</li><li>Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties</li><li>Detail-oriented with a high level of accuracy in data entry and information management</li><li>Ability to multi-task and work efficiently in a fast-paced environment</li><li>Flexible schedule, including availability to work evenings, weekends, and holidays as required</li><li>Knowledge of hospitality industry standards and best practices</li><li>Demonstrated sales skills and ability to up-sell hotel services</li><li>Ability to remain calm and professional under pressure</li><li>Cultural sensitivity and adaptability to work in a diverse environment</li></ul><br>Additional Information<br><br><ul><li>Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.</li><li>Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.</li><li>Continuous learning and investment into your capability.</li></ul><p>This role requires:</p><br><ul><li>Fluency in English</li><li>Saudis only</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Raffles &amp; Fairmont Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><br><br>Job Description<br><br><p><strong>Guest Service Excellence</strong></p><br><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.</li></ul><p><strong>Operations</strong></p><br><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.</li></ul><p><strong>Financial &amp; Quality Standards</strong></p><br><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.</li></ul><p><strong>Health, Safety &amp; Hygiene</strong></p><br><ul><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.</li></ul><p><strong>Teamwork &amp; Communication</strong></p><br><ul><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.</li></ul><p><strong>Additional Responsibilities</strong></p><br><ul><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.</li></ul><br>Qualifications<br><br><p><strong>Experience &amp; Education</strong></p><br><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.</li></ul><br>Additional Information<br><br><p><strong>What’s in it for you...</strong></p><br><ul><li>The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.</li><li>Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>A competitive package and excellent opportunities for professional growth.</li><li>Outstanding discounts across the global Accor and luxury brand network.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.&nbsp;</p><br><p>Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.</p><br><p>This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.</p><br><br>Job Description<br><br><p>We are looking for a passionate and experienced Assistant Director of Revenue ready to take their career to the next level: drive revenue growth across our iconic hotels and brands, optimize pricing strategies and channel performance, build best practices and work with sector-leading technology.</p><br><p>As <strong>Assistant Director of Revenue</strong>, you will collaborate closely with Sales, Marketing and Reservations teams, to optimize our revenue performance and achieve our business goals.</p><br><p>You will formulate and execute revenue strategies, manage inventory, and collaborate with the executive team on forecast and pricing. You will be a contributor to our revenue management community of practice internally and externally, mentor junior team members and receive learning and development support as you grow your career as a Heartist®.</p><br><p><strong>You will:</strong></p><br><ul><li>Develop and implement revenue strategies for the hotel.</li><li>Monitor competitor pricing and market trends to adjust strategies.</li><li>Lead the weekly/bi-weekly Revenue Management meetings, providing insights based on reporting data.</li><li>Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business.</li><li>Conduct regular performance reviews and optimize pricing and inventory.</li><li>Mentor, coach and develop junior team members in revenue management practices.</li><li>Collaborate with sales, finance, and front office teams to achieve revenue goals.</li><li>Ensure reservations are well managed and coordinate with the reservations team.</li><li>Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.</li><li>Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits.</li><li>Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.</li></ul><br>Qualifications<br><br><ul><li>1-3 years of experience in revenue management roles.</li><li>Proven ability to work independently while also thriving in collaborative team environments.</li><li>Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth.</li><li>Proficient in revenue management principles.</li><li>IDeaS Revenue Management Platform experience highly desirable.</li><li>Strong understanding of the distribution landscape, online travel agencies, and emerging market trends.</li><li>A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders.</li><li>Being curious and open-minded.</li></ul><br>Additional Information<br><br><ul><li>Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.</li><li>Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.</li><li>Continuous learning and investment into your capability, including Accor’s Revenue Management Academy certification.</li><li>Work with sector-leading IDeaS revenue management platform</li></ul><p>This role requires:</p><br><ul><li>Fluency in English</li><li>To be eligible to enter and work in Makkah (Muslims only).</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Fairmont Ramla, Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world-class guest services. As part of the renowned Fairmont brand, the property is committed to excellence and innovation, delivering unforgettable experiences through high standards in hospitality and culinary arts</strong></p><br><br>Job Description<br><br><ul><li>Lead and oversee all culinary operations of Fairmont Ramla's signature Italian restaurant, ensuring exceptional food quality, presentation, and guest satisfaction.</li><li>Develop authentic Italian menus, seasonal specialties, and innovative culinary experiences while maintaining Fairmont luxury standards.</li><li>Plan, organize, and supervise daily kitchen operations, ensuring efficiency, consistency, and smooth service during breakfast, lunch, and dinner operations.</li><li>Collaborate closely with the Restaurant Manager and Front-of-House team to deliver seamless guest experiences.</li><li>Maintain the highest standards of food safety, hygiene, sanitation, and HACCP compliance.</li><li>Monitor food costs, labor costs, inventory, purchasing, and waste management to achieve financial objectives without compromising quality.</li><li>Lead, coach, mentor, and inspire the culinary brigade, fostering a culture of teamwork, creativity, and continuous development.</li><li>Ensure all recipes, preparation methods, and plating standards are consistently followed.</li><li>Work with the Executive Chef to develop seasonal promotions, special events, VIP experiences, and festive dining concepts.</li><li>Build strong relationships with suppliers to source premium ingredients while maintaining cost efficiency.</li><li>Promote innovation and excellence while preserving the authenticity of Italian cuisine.</li></ul><br>Qualifications<br><br><ul><li>Proven experience in authentic Italian cuisine, including handmade pasta, risotto, wood-fired pizza, premium meats, seafood, and classic Italian desserts.</li><li>Previous experience in a <strong>luxury hospitality brand.</strong></li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent understanding of food cost control, inventory management, purchasing, and budgeting.</li><li>Comprehensive knowledge of HACCP, food safety, and sanitation standards.</li><li>Fluent in English; Arabic is an advantage.</li><li>Proficiency in Microsoft Office and kitchen management systems.</li></ul><br>Additional Information<br><br><p><strong>Your Team and Work Environment:</strong><br>In 1–2 sentences, introduce the team, hotel, or workplace in a way that reflects its culture.<br>Note: The description can be adjusted to meet specific local or legal requirements, such as work permits.</p><br><p><strong>Our Commitment to Diversity &amp; Inclusion:</strong><br>We are an inclusive company, and our goal is to attract, hire, and develop diverse talent.</p><br><p><strong>Reporting &amp; Administration:</strong></p><br><ul><li>Prepare and present sales reports, forecasts, and performance analysis to senior management.</li><li>Track and manage sales leads and opportunities using CRM systems (e.g., Opera, Salesforce, Delphi).</li><li>Ensure accurate records of all client interactions, leads, and bookings.</li><li>Maintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.</li></ul><p><strong>Requirements:</strong></p><br><ul><li><strong>Education:</strong> Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field. A Master’s degree or industry certifications (e.g., CHME, CMP) is a plus.</li><li><strong>Experience:</strong> Minimum of 5–7 years of experience in sales within the luxury hotel or hospitality industry, with a proven track record of achieving sales targets and managing key accounts.</li><li><strong>Skills:</strong><ul><li>Exceptional sales and negotiation skills, particularly within the luxury market.</li><li>Strong understanding of the hotel industry, including MICE and leisure segments.</li><li>Proficiency in CRM systems, hotel sales software (e.g., Opera, Delphi), and Microsoft Office Suite.</li><li>Fluent in English; additional languages are highly desirable.</li><li>Ability to think strategically and creatively, with excellent problem-solving skills.</li></ul></li></ul><p><strong>Working Conditions:</strong></p><br><ul><li>Full-time position with flexibility for evening and weekend work, depending on client needs and industry events.</li><li>Travel may be required to meet with clients or attend industry events.</li><li>Ability to work under pressure and meet sales targets in a competitive environment.</li></ul><p><strong>Compensation:</strong></p><br><ul><li>Competitive salary and commission structure based on performance.</li><li>Benefits package may include healthcare, retirement plans, travel discounts, and other perks.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>As we continue our expansion into the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><br><br>Job Description<br><br><p><strong>The Commercial Coordinator</strong> at <strong>Faena The Red Sea</strong> plays an essential role in supporting the Commercial team through seamless administration, client coordination, and sales organization during the pre-opening and launch phase. This position ensures the Sales team operates efficiently by managing enquiries, preparing proposals, coordinating client communications, and maintaining accurate systems and reporting.<br>As an ambassador of the Faena brand, the Commercial Coordinator brings professionalism, warmth, and attention to detail to every interaction, helping transform interest into confirmed business while ensuring a refined and elevated client experience.<br>This role works closely with Sales, Events, Revenue, Marketing, Reservations, and Operations to support revenue generation across transient, leisure, corporate, and group segments.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li>&nbsp;Provide day-to-day administrative support to the Sales team, ensuring smooth and efficient operations.</li><li>Prepare sales proposals, contracts, presentations, and client correspondence in line with brand standards.</li><li>Respond promptly and professionally to incoming sales enquiries and route opportunities to the appropriate team members.</li><li>Coordinate appointments, client meetings, site inspections, familiarization trips, and sales travel schedules.</li><li>Maintain accurate account profiles, activity logs, leads, and pipeline updates in Delphi / Salesforce CRM systems.</li><li>Track production reports, account performance, and sales activity summaries for leadership review.</li><li>Assist in preparing monthly reports, budgets, forecasts, and market intelligence updates.</li><li>Support contract administration including rate loading requests, agreement follow-up, and documentation filing.</li><li>Liaise with Reservations and Operations teams to ensure accurate handover of bookings, VIP arrivals, and client requirements.</li><li>Assist with trade shows, road shows, networking events, and promotional activations.</li><li>Coordinate the distribution of collateral, fact sheets, presentations, and promotional materials to clients and partners.</li><li>Ensure all files, databases, and department records remain organized and up to date.</li><li>Support pre-opening commercial initiatives including database building, lead generation tracking, and launch readiness tasks.</li><li>Maintain confidentiality, professionalism, and exceptional service standards in all communications.</li></ul><br>Qualifications<br><br><p>• Minimum 1–3 years of experience in hotel sales coordination, reservations, administration, or commercial support.<br>• Previous experience within luxury hospitality or lifestyle brands preferred.<br>• Strong organizational skills with the ability to manage multiple priorities simultaneously.<br>• Excellent written and verbal communication skills with polished client-facing etiquette.<br>• Detail-oriented with strong follow-up and problem-solving abilities.<br>• Positive, proactive, and service-driven attitude.<br>• Ability to work in a fast-paced pre-opening environment with agility and professionalism.<br>• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.<br>• Experience with Opera, Delphi, Salesforce, Lanyon / Cvent, or similar hotel systems preferred.<br>• Fluent English and Arabic is mandatory.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>As we continue our expansion into the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><br><br>Job Description<br><br><p><strong>The Sales Manager</strong> at <strong>Faena The Red Sea</strong> plays a key role in driving revenue growth and&nbsp;<br>establishing the property’s presence within the global luxury travel market during the preopening and launch phase. This position is responsible for proactively generating transient,<br>corporate, and group business within assigned territories and market segments, while&nbsp;<br>building strategic relationships that position Faena The Red Sea as one of the region’s most&nbsp;<br>sought-after ultra-luxury destinations.<br>As a brand ambassador, the Sales Manager represents Faena’s distinctive blend of culture,&nbsp;<br>lifestyle, wellness, and hospitality, ensuring the hotel is strongly positioned among luxury&nbsp;<br>travel advisors, entertainment networks, corporate accounts, and high-value clientele.<br>This role works closely with Revenue Management, Reservations, and Operations to convert&nbsp;<br>opportunities, maximize market share, and deliver a seamless guest journey from enquiry to&nbsp;<br>arrival.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li>Develop and execute targeted sales action plans for assigned territories, market&nbsp;segments, and accounts.&nbsp;</li><li>Proactively solicit and generate new business opportunities across transient, leisure,&nbsp;corporate, entertainment, and group segments.&nbsp;</li><li>Build and maintain strong relationships with luxury travel advisors, preferred agencies,&nbsp;corporate travel buyers, family offices, concierge networks, and lifestyle partners.</li><li>Represent Faena The Red Sea at international trade shows, roadshows, sales missions,&nbsp;networking events, and client activations.&nbsp;</li><li>Conduct regular sales calls, presentations, and site inspections to secure new business&nbsp;and strengthen partnerships.&nbsp;</li><li>Achieve or exceed individual monthly, quarterly, and annual revenue goals.&nbsp;</li><li>Work closely with Revenue Management to understand market demand, pricing&nbsp;strategy, and pace reports to identify opportunities.&nbsp;</li><li>Collaborate with Marketing on campaigns, promotions, and lead generation initiatives&nbsp;that drive awareness and conversion.&nbsp;</li><li>Maintain accurate account plans, activity reports, pipelines, and opportunities in&nbsp;Delphi / Salesforce CRM systems.&nbsp;</li><li>Negotiate corporate and consortia agreements in line with hotel commercial strategy.&nbsp;</li><li>Monitor competitor activity, market trends, and changing travel patterns within&nbsp;assigned territories.&nbsp;</li><li>Coordinate with Reservations and Operations teams to ensure smooth execution of&nbsp;client bookings, VIP arrivals, and group requirements.&nbsp;</li><li>Support pre-opening commercial initiatives including database development, account&nbsp;mapping, collateral distribution, and launch campaigns.&nbsp;</li><li>Foster strong working relationships with Accor Global Sales Offices and relevant&nbsp;Ennismore commercial teams to maximize account production.</li></ul><br>Qualifications<br><br><p>• Minimum 3–5 years of luxury hotel or resort sales experience in a Sales Manager or&nbsp;<br>Senior Sales Executive role.&nbsp;<br>• Previous experience within ultra-luxury hospitality, lifestyle brands, or destination&nbsp;<br>resorts preferred.&nbsp;<br>• Strong network within luxury travel trade, leisure agencies, GCC corporate market, or&nbsp;<br>international source markets.&nbsp;<br>• Pre-opening experience is highly desirable.&nbsp;<br>• Strong understanding of sales strategy, account management, contracting, and&nbsp;<br>revenue fundamentals.&nbsp;<br>• Excellent communication, presentation, and relationship-building skills.&nbsp;<br>• Highly motivated, entrepreneurial, and results-driven mindset.&nbsp;<br>• Bachelor’s degree in hospitality, Business, Marketing, or related field preferred.&nbsp;<br>• Proficient in hotel systems including Opera, Delphi, Salesforce, Lanyon / Cvent, and&nbsp;<br>Microsoft Office Suite.&nbsp;<br>• Fluent English and Arabic required.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>As we continue our expansion into the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><br><br>Job Description<br><br><p><strong>The Events Manager</strong> at <strong>Faena The Red Sea</strong> is responsible for leading the planning,&nbsp;<br>coordination, and flawless execution of social, corporate, cultural, wellness, and high-profile&nbsp;<br>private events within the resort. This role transforms spaces into extraordinary experiences,&nbsp;<br>ensuring every event reflects the theatrical elegance, creativity, and elevated service&nbsp;<br>synonymous with the Faena brand.<br>Based on property, the Events Manager serves as the primary point of contact for confirmed&nbsp;<br>events from initial handover through execution, working closely with clients, Sales, Culinary,&nbsp;<br>Operations, Wellness, and Executive teams to deliver bespoke occasions ranging from&nbsp;<br>intimate celebrations to exclusive buyouts and destination gatherings.<br>This role is instrumental in positioning Faena The Red Sea as one of the most sought-after&nbsp;<br>event destinations in the Kingdom and beyond.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li>&nbsp;Manage all confirmed events from contract handover to post-event follow-up,&nbsp;ensuring seamless execution at every stage.&nbsp;</li><li>Serve as the main liaison for clients, hosts, agencies, wedding planners, corporate&nbsp;organizers, and VIP representatives.&nbsp;</li><li>Plan and coordinate weddings, private celebrations, executive retreats, brand&nbsp;launches, wellness events, incentive groups, cultural programming, and luxury&nbsp;gatherings.&nbsp;</li><li>Conduct site inspections, planning meetings, tastings, rehearsals, and operational&nbsp;briefings.&nbsp;</li><li>Prepare detailed event orders, function sheets, rooming lists, timelines, and billing&nbsp;instructions.&nbsp;</li><li>Collaborate closely with Sales and Revenue teams to maximize conversion, upsell&nbsp;opportunities, and total event profitability.&nbsp;</li><li>Work with Culinary, Rooms, Spa, Security, Engineering, Housekeeping, and F&amp;B teams&nbsp;to ensure all operational requirements are delivered flawlessly.&nbsp;</li><li>Curate bespoke guest experiences including décor, entertainment, gifting, wellness&nbsp;rituals, transportation, and VIP touches.&nbsp;</li><li>Oversee event setup, execution, and breakdown while maintaining luxury service&nbsp;standards throughout.&nbsp;</li><li>Manage supplier relationships including florists, production companies, entertainment&nbsp;partners, AV vendors, and specialty contractors.&nbsp;</li><li>Ensure all events comply with resort policies, safety standards, permits, and local&nbsp;regulations.&nbsp;</li><li>Monitor budgets, deposits, final billing, and event profitability in coordination with&nbsp;Finance.&nbsp;</li><li>Maintain accurate records, forecasting, and event pipeline reports within Delphi / CRM&nbsp;systems.&nbsp;</li><li>Support pre-opening event strategy including venue positioning, packages, preferred&nbsp;supplier lists, and launch showcases.&nbsp;</li><li>Identify opportunities to elevate Faena’s reputation through signature programming&nbsp;and memorable moments.</li></ul><br>Qualifications<br><br><ul><li>&nbsp;Minimum 3–5 years of experience in luxury hotel events, catering sales, weddings, or&nbsp;event operations.&nbsp;</li><li>Previous experience in ultra-luxury resorts, destination hotels, lifestyle brands, or iconic&nbsp;event venues preferred.&nbsp;</li><li>Strong background in weddings, VIP events, incentive groups, and high-touch private&nbsp;celebrations.&nbsp;</li><li>Pre-opening experience is highly desirable.&nbsp;</li><li>Excellent project management and organizational skills with strong attention to detail.&nbsp;</li><li>Calm under pressure with the ability to lead complex events in fast-paced&nbsp;environments.&nbsp;</li><li>Strong communication, negotiation, and client relationship skills.&nbsp;</li><li>Commercial mindset with understanding of event revenue, budgeting, and upselling.&nbsp;</li><li>Proficient in Microsoft Office, Opera, Delphi, or event management systems.&nbsp;</li><li>Fluent English required; Arabic strongly preferred. Additional languages are an advantage.&nbsp;</li><li>Bachelor’s degree in hospitality, Events Management, Business, or related field&nbsp;preferred.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>The Hostess is responsible for creating a warm and memorable first impression by welcoming guests, managing reservations, coordinating seating arrangements, and ensuring a smooth flow of service. The Hostess represents the restaurant's image by providing professional, personalized, and attentive service while maximizing guest satisfaction and operational efficiency.</p><br><p>Key Responsibilities</p><br><p>Guest Experience</p><br><ul><li>Welcome guests with a warm and professional greeting.</li><li>Escort guests to their tables and present menus.</li><li>Maintain a positive, friendly, and engaging attitude at all times.</li><li>Recognize returning and VIP guests whenever possible.</li><li>Handle guest inquiries, requests, and complaints professionally, escalating concerns when necessary.</li><li>Thank guests upon departure and invite them to return.</li></ul><p>Reservations &amp; Seating Management</p><br><ul><li>Manage restaurant reservations through the reservation system.</li><li>Optimize table allocation to maximize seating capacity while maintaining service quality.</li><li>Maintain an accurate waiting list and communicate estimated waiting times.</li><li>Coordinate table assignments with the Restaurant Manager and service team.</li><li>Monitor dining room occupancy and turnover.</li></ul><p>Restaurant Operations</p><br><ul><li>Ensure the hostess stand is clean, organized, and fully equipped.</li><li>Answer telephone calls promptly and professionally.</li><li>Respond to reservation inquiries via phone, email, and online platforms.</li><li>Coordinate with kitchen and service teams regarding table availability.</li><li>Assist in preparing the restaurant before opening and after closing.</li></ul><p>Guest Relations</p><br><ul><li>Gather guest preferences and special requests.</li><li>Support the team in delivering personalized guest experiences.</li><li>Promote restaurant events, promotions, and special menus.</li><li>Encourage guest feedback and communicate opportunities for improvement.</li></ul><br>Qualifications<br><br><p>Qualifications</p><br><ul><li>Diploma in Hospitality or Tourism is an advantage.</li><li>Previous experience as a Hostess, Receptionist, or Guest Service Agent in a luxury/ upscale hotel or restaurant preferred.</li><li>Experience using restaurant reservation systems (e.g., SevenRooms, OpenTable, TableCheck, or similar) is an advantage.</li></ul><br>Additional Information<br><br><p>At Gamra by Mantis, we create meaningful experiences inspired by nature, culture, and adventure. As part of the Accor family, we seek Heartists who are passionate about hospitality, committed to excellence, and dedicated to creating memorable guest journeys through genuine care and personalized service.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>The FAENA Movement</strong> is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>As we continue our expansion into the Kingdom of Saudi Arabia, <strong>FAENA The Red Sea</strong> will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><br><br>Job Description<br><br><ul><li>Ensure compliance with all food safety, hygiene, and sanitation standards across the property.</li><li>Conduct regular hygiene inspections and audits in all food preparation and service areas.</li><li>Monitor and maintain HACCP procedures and food safety management systems.</li><li>Coordinate routine microbiological and water quality testing as required.</li><li>Conduct hygiene and food safety training sessions for team members.</li><li>Investigate hygiene-related incidents and implement corrective and preventive actions.</li><li>Maintain hygiene records, reports, and documentation in accordance with company standards.</li><li>Ensure compliance with local health and safety regulations and company policies.</li><li>Work closely with the Culinary, Stewarding, and Food &amp; Beverage teams to maintain the highest hygiene standards.</li><li>Support pre-opening hygiene initiatives, audits, and operational readiness activities.</li></ul><br>Qualifications<br><br><ul><li>Bachelor's degree or diploma in Food Safety, Hospitality Management, Environmental Health, or a related field.</li><li>Minimum of 2 years of experience in a Hygiene Officer or Food Safety role, preferably within luxury hospitality.</li><li>HACCP certification is required.</li><li>Strong knowledge of food safety regulations, hygiene standards, and sanitation practices.</li><li>Experience in conducting hygiene audits and inspections.</li><li>Excellent organizational and communication skills.</li><li>Proficiency in Microsoft Office applications.</li><li>Ability to work effectively in a fast-paced environment and manage multiple priorities.</li><li>Excellent verbal and written communication skills in both English and Arabic are required.</li><li>Previous pre-opening experience is preferred.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.&nbsp;</p><br><p>Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.</p><br><p>This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.</p><br><br>Job Description<br><br><p>We are seeking a professional, service-oriented, and proactive <strong>Guest One Touch Service Agent</strong> to join our team in Makkah, Saudi Arabia. As the primary point of contact for guests, you will provide exceptional customer service by handling all guest requests through a single point of contact, ensuring prompt resolution and creating memorable guest experiences. You will coordinate with all hotel departments to deliver seamless service while maintaining the highest standards of hospitality.</p><br><p>Key Responsibilities</p><br><ul><li>Serve as the primary point of contact for all guest requests, inquiries, and service needs via telephone, email, or other communication channels.</li><li>Respond promptly and professionally to guest requests, ensuring timely follow-up and resolution.</li><li>Coordinate with Housekeeping, Engineering, Front Office, Food &amp; Beverage, Security, and other departments to fulfill guest requests efficiently.</li><li>Record, track, and monitor all guest requests using the hotel's service optimization or guest request management system.</li><li>Handle wake-up calls, restaurant reservations, transportation requests, and other concierge-related services as required.</li><li>Provide accurate information about hotel facilities, services, operating hours, local attractions, and transportation.</li><li>Resolve guest complaints and service recovery situations professionally, escalating issues when necessary.</li><li>Maintain detailed and accurate records of guest interactions and requests.</li><li>Monitor service response times and ensure all guest requests are completed within established service standards.</li><li>Promote hotel facilities, restaurants, spa, and other services to enhance the guest experience and maximize revenue opportunities.</li><li>Ensure compliance with hotel policies, brand standards, and guest service procedures.</li><li>Maintain confidentiality of guest information and adhere to data privacy requirements.</li><li>Participate in departmental meetings and training programs to continuously improve product knowledge and service delivery.</li><li>Perform any other duties assigned by management that support the smooth operation of the hotel.</li></ul><br>Qualifications<br><br><ul><li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.</li><li>Previous experience in a luxury hotel, Front Office, Guest Services, Call Center, or One Touch Service environment is preferred.</li><li>Excellent verbal and written communication skills in English; Arabic language skills are an advantage.</li><li>Strong customer service orientation with a passion for delivering exceptional guest experiences.</li><li>Excellent telephone etiquette and interpersonal skills.</li><li>Ability to multitask and prioritize requests in a fast-paced environment.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in Microsoft Office and hotel Property Management Systems (PMS); experience with guest request management systems is an advantage.</li><li>Ability to work flexible shifts, including evenings, weekends, and public holidays.</li><li>Professional appearance and positive attitude with strong attention to detail.</li><li>Ability to work effectively both independently and as part of a team.</li></ul><br>Additional Information<br><br><ul><li>Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.</li><li>Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.</li><li>Continuous learning and investment into your capability.</li></ul><p>* This role is for&nbsp;Saudis only.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Raffles &amp; Fairmont Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><br><br>Job Description<br><br><p><strong>Guest Service Excellence</strong></p><br><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.</li></ul><p><strong>Operations</strong></p><br><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.</li></ul><p><strong>Financial &amp; Quality Standards</strong></p><br><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.</li></ul><p><strong>Health, Safety &amp; Hygiene</strong></p><br><ul><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.</li></ul><p><strong>Teamwork &amp; Communication</strong></p><br><ul><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.</li></ul><p><strong>Additional Responsibilities</strong></p><br><ul><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.</li></ul><br>Qualifications<br><br><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.</li></ul><br>Additional Information<br><br><p><strong>What’s in it for you...</strong></p><br><ul><li>The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.</li><li>Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>A competitive package and excellent opportunities for professional growth.</li><li>Outstanding discounts across the global Accor and luxury brand network.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>