Technical Support Jobs - Jeddah Saudi

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment.<br>Key Responsibilities:Provide technical support for hardware, software, and network-related issues. Diagnose and troubleshoot technical problems efficiently. Respond to support requests via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Support remote users using remote access tools. Document issues, resolutions, and processes in the ticketing system. Collaborate with IT teams to escalate and resolve complex issues. Ensure a high level of customer satisfaction through effective communication and follow-up.<br>Requirements:Diploma or Bachelor's degree in computer science, Information Technology, or a related field. Advanced English language skills. Minimum of 1 year of experience in an IT Help Desk or similar role. Strong knowledge of computer systems, hardware, software, and network connectivity. Experience with IT ticketing systems and remote support tools. Solid understanding of troubleshooting methodologies.<br>Skills:Strong communication skills. Attention to detail and ability to work under pressure. Familiarity with ITIL best practices is a plus.

IT Support Officer | Reef Group<br>Position Title: IT Support Officer Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About the Role:We are looking for a proactive and customer-focused IT Support Officer to provide technical support across Reef Group and its subsidiaries. The successful candidate will be responsible for ensuring the smooth operation of IT systems, resolving technical issues efficiently, supporting end users, and maintaining a stable and secure IT environment that enables business continuity and digital transformation.<br>Key Responsibilities:Provide first-line technical support for employees and retail branches through the ticketing system, email, phone, or onsite assistance. Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents when required. Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices. Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure. Install, update, and support Windows and mac OS operating systems while maintaining system security and performance. Support wired and wireless network connectivity, VPN access, file sharing, and email services. Provide technical support for internal business applications, including Google Workspace, Click Up, and self-service platforms. Assist users with system usage, conduct basic training sessions, and prepare user guides when needed. Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support. Monitor and report on IT service requests, incident resolution, and support performance. Participate in IT disaster recovery and business continuity activities to minimize service interruptions.<br>Required Qualifications:Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.0–2 years of experience in IT Support, Help Desk, or Technical Support. Good knowledge of Windows and mac OS operating systems. Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN). Experience troubleshooting hardware, software, printers, and end-user devices. Familiarity with Microsoft 365 or Google Workspace administration. Strong problem-solving, communication, and customer service skills. Ability to prioritize tasks and work effectively under pressure. Fluency in Arabic with good English communication skills.<br>Preferred Qualifications:ITIL Foundation Certification. Comp TIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience using IT ticketing systems such as Service Now, Click Up, or similar platforms. Knowledge of SLA management, incident management, and technical support best practices.<br>Why Join Us? Join Reef Group and become part of a dynamic organization committed to innovation and digital transformation. You'll have the opportunity to support a fast-growing business, work with modern technologies, and contribute to delivering exceptional IT services that empower employees and business operations.

Technical Support Engineer – Printing (Riyadh) | Arabic Speaker | (Jordanian, Lebanese, Syrian)<br>ONLY FROM PRINTING INDUSTRY WHO HAS EXPERIENCE WITH PRINT TECHNOLOGY, LASER, INKJET. ONLY TECHNICAL PERSON WITH HARDWARE REPAIR OR SUPPORT<br>NO PROGRAMMERS NO IT <br>Key responsibilities<br>Provide onsite technical support and maintenance for laser printing hardware. Diagnose and resolve hardware/software faults using technical documentation and diagrams. Perform installations, preventive maintenance, and parts replacement. Liaise with service managers, escalate complex issues, and ensure timely resolution. Maintain accurate service reports and interact professionally with customers.<br>Requirements BS Engineering (electronics or related) or Diploma in Electronics. Fresh graduate up to 1+ year of hands-on experience (printing, hardware service, or similar). Basic knowledge of print technologies (laser preferred; inkjet/offset exposure a plus). Ability to read and understand technical documentation and circuit/assembly diagrams. Computer literate with MS Office and service-reporting tools. Candidates to be based in Saudi Arabia, (Jordanian, Lebanese, Syrian) Available to join ASAP.

About The Role<br>Technology keeps our logistics operation moving. As a Technical Support Engineer, you'll be at the center of that operation, working with business users, developers, and product teams to solve real-world challenges and improve the systems that power thousands of shipments every day. This role is more than just troubleshooting. You'll investigate system issues, analyze business processes, test new features, and contribute to projects that shape the future of our logistics platform. If you enjoy solving problems, learning new technologies, and seeing the direct impact of your work, we'd like to hear from you.<br><br>What You Will Do<br>Investigate and resolve system issues reported by business users. Work closely with Product and Development teams to analyze requirements and improve system functionality. Use SQL to investigate data and identify the root cause of issues. Test new features, validate bug fixes, and support system releases. Configure user roles, permissions, and system access. Support system migrations, integrations, and implementation projects. Create user guides, SOPs, and training materials, and deliver training when required. Monitor system performance and identify opportunities to improve business processes. Become a trusted technical partner for our Operations teams across the region.<br>What We Are Looking For<br>Bachelor's degree in Computer Science, Software Engineering, or a related field. Knowledge of REST APIs and SQL. Strong analytical and problem-solving skills. Curious, quick to learn, and eager to take on new challenges. Good communication skills with the ability to explain technical concepts clearly. Fluent in English. Arabic or Chinese is a plus. An interest in logistics, e-commerce, and technology that solves real business problems.<br>Why Join Us<br>Work on systems that support large-scale logistics operations across multiple countries. Be involved in exciting projects such as system migrations, API integrations, and new product rollouts. Collaborate with international teams across Operations, Product, QA, and Engineering. Gain hands-on experience with enterprise systems, APIs, SQL, AI Agents and business process optimization. Enjoy continuous learning, career growth, and the opportunity to make a visible impact from day one. If you're someone who enjoys solving complex problems, learning new technologies, and making systems work better every day, we'd love to have you on the team.

Technical Support Engineer – Printing (Riyadh) | Arabic Speaker | (Jordanian, Lebanese, Syrian)<br>ONLY FROM PRINTING INDUSTRY WHO HAS EXPERIENCE WITH PRINT TECHNOLOGY, LASER, INKJET.<br>Key responsibilities<br>Provide onsite technical support and maintenance for laser printing hardware. Diagnose and resolve hardware/software faults using technical documentation and diagrams. Perform installations, preventive maintenance, and parts replacement. Liaise with service managers, escalate complex issues, and ensure timely resolution. Maintain accurate service reports and interact professionally with customers.<br>Requirements BS Engineering (electronics or related) or Diploma in Electronics. Fresh graduate up to 1+ year of hands-on experience (printing, hardware service, or similar). Basic knowledge of print technologies (laser preferred; inkjet/offset exposure a plus). Ability to read and understand technical documentation and circuit/assembly diagrams. Computer literate with MS Office and service-reporting tools. Candidates to be based in Saudi Arabia, (Jordanian, Lebanese, Syrian) Available to join ASAP.

Technical Support Engineer – Printing (Riyadh) | Arabic Speaker<br>Key responsibilities<br>Provide onsite technical support and maintenance for laser printing hardware. Diagnose and resolve hardware/software faults using technical documentation and diagrams. Perform installations, preventive maintenance, and parts replacement. Liaise with service managers, escalate complex issues, and ensure timely resolution. Maintain accurate service reports and interact professionally with customers.<br>Requirements BS Engineering (electronics or related) or Diploma in Electronics. Fresh graduate up to 1+ year of hands-on experience (printing, hardware service, or similar). Basic knowledge of print technologies (laser preferred; inkjet/offset exposure a plus). Ability to read and understand technical documentation and circuit/assembly diagrams. Computer literate with MS Office and service-reporting tools. Local Saudi candidates Available to join ASAP.

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment.<br>Key Responsibilities:Provide technical support for hardware, software, and network-related issues. Diagnose and troubleshoot technical problems efficiently. Respond to support requests via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Support remote users using remote access tools. Document issues, resolutions, and processes in the ticketing system. Collaborate with IT teams to escalate and resolve complex issues. Ensure a high level of customer satisfaction through effective communication and follow-up.<br>Requirements:Bachelor’s degree in computer science, Information Technology, or a related field. Minimum of 3 years of experience in an IT Help Desk or similar role. Strong knowledge of computer systems, hardware, software, and network connectivity. Experience with IT ticketing systems and remote support tools. Solid understanding of troubleshooting methodologies.<br>Skills:Excellent problem-solving and analytical skills. Strong communication skills with the ability to explain technical concepts to non-technical users. Customer-oriented mindset with a focus on delivering high-quality support. Attention to detail and ability to work under pressure. Familiarity with ITIL best practices is a plus.

Job Summary:Responsible for providing technical support and operational assistance for the e-learning platform, ensuring smooth system performance, resolving user issues, and supporting learners, instructors, and administrators in using digital learning solutions effectively. Key Responsibilities:Provide technical support for the Learning Management System (LMS) and e-learning platforms. Troubleshoot and resolve technical issues related to user access, system functionality, and platform usage. Manage user accounts, permissions, and platform settings. Support uploading, updating, and maintaining e-learning content and courses. Monitor platform performance and report system issues to relevant teams. Assist users with platform navigation and provide guidance on e-learning tools. Prepare reports related to platform usage, user activity, and technical issues. Coordinate with IT and vendors to resolve complex technical problems. Maintain documentation of support procedures and solutions. Qualifications:Bachelor’s degree in Information Technology, Computer Science, Education Technology, or related field. Experience supporting Learning Management Systems (LMS) or e-learning platforms. Knowledge of troubleshooting technical issues and user support. Familiarity with digital learning tools and online training environments. Strong communication and problem-solving skills. Preferred Skills:Experience with LMS platforms such as Moodle, Blackboard, Canvas, or similar systems. Basic knowledge of system administration and user management. Ability to train and support users remotely or onsite. Key Competencies:Technical Support E-Learning Platforms Management LMS Administration Troubleshooting User Training & Support Problem Solving Communication Skills

GT Medical is looking for a competitive, proactive, and results-driven Technical Support Officer to provide first-line IT support and ensure smooth day-to-day technology operations across the organization. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues while delivering excellent user support.<br>🔹 What You Will DoProvide first-line technical support via phone, email, remote tools, and on-site assistance Diagnose and resolve hardware, software, printer, and network issues Install, configure, and maintain desktops, laptops, mobile devices, and peripherals Manage user accounts, passwords, and access permissions within Microsoft 365Support and troubleshoot Microsoft Outlook and email services Escalate complex technical issues to senior IT teams when required Support employee onboarding and offboarding (IT setup and access provisioning) Maintain accurate IT asset inventory and documentation Troubleshoot network connectivity and Wi-Fi issues Ensure compliance with IT security policies and report incidents promptly Install and configure IP phones (Grandstream) Install and maintain CCTV systems (Hikvision) Configure biometric/fingerprint systems (ZKTeco) Deploy and manage endpoint protection (ESET) Provide user training and promote IT best practices<br><br>🔹 What You Need Bachelor’s degree or diploma in Information Technology, Computer Science, or related field1–3 years of experience in IT support or help desk roles Strong knowledge of Windows OS and Microsoft 365 (Outlook, Teams, One Drive, etc.) Good understanding of networking fundamentals (LAN, WAN, Wi-Fi troubleshooting) Hands-on experience in hardware and software installation and troubleshooting Familiarity with IT asset management and user administration Exposure to IP telephony (Grandstream), CCTV (Hikvision), and biometric systems (ZKTeco) is an advantage Experience with endpoint security solutions (e.g., ESET or similar) Strong problem-solving and analytical skills Excellent communication and customer service abilities Ability to work under pressure and manage multiple priorities Willingness to provide both on-site and remote IT support<br><br>GT Medical is a growing company on a valuable mission, and our employees are the most important asset to us.<br>Apply now and be the future of GT Medical!

<b>Join the Islamic Development Bank as a Technical Support Officer in Onboarding.</b><br>As a key member of the Human Resources Management Department, you will enhance and improve onboarding processes for new employees within the organization, ensuring a seamless experience across our Headquarters and 11 Regional Hubs.<br><br><b>Key Responsibilities:</b><ul><li>Enhance onboarding processes and ensure a smooth experience for new joiners.</li><li>Plan and coordinate all onboarding activities for virtual and onsite employees.</li><li>Design remote onboarding programs and facilitate digital training.</li><li>Guide new employees on HR systems, organizational policies, and remote work protocols.</li><li>Collaborate with IT to provide necessary equipment and access for new hires.</li><li>Manage completion of onboarding documentation and mandatory training.</li><li>Be the primary HR point of contact addressing employee inquiries.</li><li>Maintain and update employee personnel files and the IsDB Employee Handbook.</li><li>Process employment documentation and coordinate pre-employment verifications.</li><li>Support HR functions and projects to ensure efficient operations.</li></ul><br><b>Qualifications:</b><ul><li>Bachelor’s degree in HR, Business Administration, Management, or related field.</li><li>3-5 years of experience in HR operations or onboarding.</li><li>Professional HR certification is a plus.</li><li>Fluent in English.</li></ul><br><b>Skills Required:</b><ul><li>Strong coordination and organizational skills.</li><li>Excellent communication and customer service skills.</li><li>Experience with onboarding programs and HR information systems.</li><li>Knowledge of employment documentation and stakeholder management.</li></ul><br><b>Application Process:</b><br>Interested candidates should submit their resume/CV along with a copy of their passport and academic certificates. <br>The Islamic Development Bank does not request any payment from applicants at any stage of the recruitment process.

Senior Technical Support Engineer RIYADH, SAUDI ARABIA | TECHNICAL SUPPORT | FULL TIME<br>Invixium is a global leader in biometric access control, workforce and visitor management, along with RTLS worker safety and tracking solutions. With a strong presence across multiple continents, we design and manufacture rugged, innovative solutions for enterprise, industrial, and critical infrastructure markets, helping businesses of all sizes become more secure, productive, and efficient.<br>Invixium is seeking a skilled and detail-oriented Senior Technical Support Engineer to join our Technical Services team. This permanent, full-time position is located in Riyadh, reporting to the Manager, Technical Services. This role requires a hands-on professional who can make sound technical decisions, build strong customer relationships, mentor team members, develop reusable technical knowledge, and coordinate effectively with global teams. The successful candidate will have proven hands-on experience in the access control, biometrics, or physical security industry, along with excellent communication skills in English and Arabic.<br>RESPONSIBILITIES<br>Serve as the regional technical owner for assigned customers and key accounts, build strong relationships, and maintain a clear understanding of their systems, integrations, operational requirements, open risks, and support history Provide remote and onsite technical support to customers, partners, and system integrators across Saudi Arabia Take end-to-end ownership of complex customer issues and critical escalations, ensuring timely resolution and clear updates to customers, management, and internal stakeholders Troubleshoot and isolate issues across biometric devices, hardware, enterprise applications, Windows Server, SQL databases, TCP/IP networks, APIs, integrations, and third-party systems Perform root-cause analysis, identify recurring issues, and work closely with Engineering, Quality and Production teams to implement corrective actions and improve product quality Maintain an orderly workflow based on customer impact, priorities, SLAs, and agreed service commitments Keep accurate records of customer issues, technical findings, onsite activities, and discussions through effective use of Salesforce, ERP, RMA processes, and other support tools Support installations, configurations, upgrades, integrations, deployments, acceptance testing, and customer go-live activities Convert resolved issues and lessons learned into troubleshooting guides, technical notes, service reports, standard procedures, and knowledge-based articles Use approved AI tools to support technical research, log analysis, troubleshooting, and documentation while validating outputs and protecting confidential information Mentor team members, review complex cases and provide technical guidance to improve troubleshooting capability and first-time resolution Develop and deliver onsite and remote technical training to customers, partners and system integrators on product installation, configuration, integration, and troubleshooting Travel within Saudi Arabia for customer support, deployments, training, and escalation activities when required<br>QUALIFICATIONS AND EXPERIENCE<br>Bachelor’s or master’s degree in Electrical, Electronics, Telecommunication, Computer Science, Information Technology, or a related field7–10 years of experience in Technical Support, Technical Services, or aftermarket support, including at least 5 years of recent hands-on experience supporting access control, biometric, physical security, or workforce management solutions Proven experience independently supporting key accounts, enterprise customers, and business-critical systems Strong hands-on experience troubleshooting and isolating issues across hardware, enterprise applications, Windows Server, SQL databases, TCP/IP networks, APIs, integrations, and third-party systems Proven experience managing complex technical issues, customer escalations, root-cause analysis, and corrective actions Proven ability to create troubleshooting guides, technical documentation, root-cause analysis reports, and knowledge-based content Experience mentoring team members and providing technical guidance on complex issues Experience using AI-assisted tools to improve troubleshooting, research, documentation, and productivity is an advantage Able to operate independently, manage multiple priorities, and coordinate effectively with customers and global teams Excellent written and verbal communication skills in English and Arabic, with the ability to lead customer discussions, manage escalations, and prepare clear technical reports Customer-focused mindset with a strong sense of ownership, urgency, and accountability<br>Why Join Invixium?<br>We promise transparency, competitive salaries, health benefits, and an office environment where employees are surrounded by creative, empowered, and highly energetic people. It’s a perfect time to join us. As we scale to the next level as a company, we are excited to see our employees grow with us.<br>More About Us<br>Headquartered in Toronto, Canada, with a strong global presence across the Middle East, USA, India, Latin America, Africa, and the UK, Invixium is a leading designer and manufacturer of biometric and RTLS connected worker solutions that enhance security, productivity, and safety across industries, enterprises, and critical infrastructure. By utilizing advanced biometrics for access control, workforce and visitor management, and its RTLS solution, Invixium empowers businesses with data-driven decision-making and delivers real-time visibility, efficiency, security, safety monitoring, and actionable insights. Trusted by and deployed across major industrial worksites, global enterprises, and several Fortune 500 companies, Invixium strives to provide industry-leading solutions that are visually stunning, intuitive for ease of use, and install. For more information, visit invixium.com.

Since 2004, 2P has been at the forefront of Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and enhance operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment. We are seeking an experienced IT Technical Support Supervisor to oversee technical support operations and ensure the availability, reliability, and performance of the organization's IT infrastructure. The ideal candidate will lead technical support activities, coordinate infrastructure services, and ensure timely resolution of technical incidents while maintaining high service quality standards. This role is ideal for a hands-on technical leader with strong infrastructure knowledge, excellent troubleshooting capabilities, and a passion for delivering outstanding IT support services. Key Responsibilities Supervise daily Technical Support operations and Service Desk activities. Lead and mentor Technical Support Engineers. Monitor IT infrastructure including servers, storage, and network devices. Ensure timely resolution of incidents and service requests. Coordinate preventive and corrective maintenance activities. Maintain IT assets and infrastructure documentation. Monitor KPIs, SLAs, and service quality metrics. Perform root cause analysis for recurring technical issues. Coordinate with Infrastructure, Network, and Security teams. Prepare operational reports and recommend service improvements. Ensure business continuity through proactive infrastructure monitoring. Qualifications & Requirements Bachelor's degree in information technology, Computer Science, or a related field. Minimum 6 years of experience in Technical Support and IT Infrastructure. Previous experience supervising or leading an IT support team. Strong understanding of enterprise IT environments. ITIL certification is preferred. Key Skills Technical Support IT Infrastructure Windows Server Active Directory Microsoft 365Networking VMware ITILIncident Management Service Desk Operations Infrastructure Monitoring Leadership Root Cause Analysis Customer Service Team Management Skills Technical Support • IT Infrastructure • Windows Server • Active Directory • Microsoft 365 • VMware • Networking • Service Desk • Incident Management • Leadership • ITIL • Infrastructure Operations

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.<br><br><br>We are currently looking to hire an UC Senior Technical Support Engineer Location: Riyadh, Saudi Arabia<br><br><br><br>Job Summary:We are seeking a skilled unified communication Engineer (Avaya , Cisco ) to join our team. The ideal candidate should have proven experience implementing, and supporting AVAYA Aura solutions , Cisco unified communications , Session boarder controllers and contact center is a plus, with a strong background in telecommunications and related technologies. This role involves working closely with clients to solve complex technical issues ,applying change requests ,implementation and support phases of projects.<br><br><br>Must Haves:5+ years experience working with unified communication , call center systems . Strong knowledge of VoIP protocols such as SIP, H.323, DHCP, DNS, LAN, and WAN technologies. Technical Certifications from Avaya , Cisco , Genesys .,etc. Experience with virtualization platforms and cloud environments is a plus. Excellent problem-solving skills and ability to communicate technical concepts effectively.<br><br><br><br><br><br>WHAT’S ON OFFERYou will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Saranya@aven-sys.com Your interest will be treated with strict confidentiality.<br><br>CONSULTANT DETAILSConsultant Name: Saranya Avensys Consulting Pte Ltd EA Licence 12C5759<br><br>Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

Mandatory Qualifications:- 3–5 years of experience in IT-related roles, with a background in enterprise software, cloud computing, Saa S platforms, or related technology services.- Hands-on experience as a Technical Account Manager (TAM), Solution Architect (SA), Technical Support Engineer, Customer Success Manager (CSM), or similar customer-facing technical role.- Strong ability to understand customer requirements, provide technical guidance, and ensure successful adoption and delivery of technology solutions.- Solid technical foundation with practical knowledge of Linux/Windows operating systems, networking fundamentals (TCP/IP, HTTP, DNS), and common troubleshooting methodologies.- Basic understanding of cloud computing concepts, including Iaa S, Paa S, Saa S, and cloud-based service architectures.- Strong analytical thinking and problem-solving skills, with the ability to diagnose complex technical issues, coordinate resources, and drive issues through resolution.- Able to remain calm under pressure and manage critical customer incidents effectively.- Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to customers and internal teams with different technical backgrounds.- Customer-oriented mindset with strong ownership, empathy, and commitment to delivering high-quality service experiences.- Strong collaboration skills with the ability to work closely with engineering, product, sales, and operations teams. Desired Qualifications:- Previous experience as a TAM, Solution Architect, or Technical Support Engineer at a major cloud service provider is highly preferred.- Experience in overseas customer support or technical service delivery, especially in the Middle East region.- Relevant certifications such as PMP, ITIL, AWS, Azure, Google Cloud, Alibaba Cloud, or other cloud technology certifications are a plus.- Basic Arabic communication skills with the ability to handle daily conversations are preferred. Location：Riyadh, Saudi Arabia.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Integration Manager & Technical Support Specialist based in Saudi Arabia.<br><br>This remote role focuses on ensuring successful technical integrations and reliable production launches for global partners.<br><br>The position combines integration management, technical troubleshooting, and operational support within a fast-moving fintech environment.<br><br>You will play a key role in configuring partner setups, validating technical requirements, and resolving complex transaction issues.<br><br>Working closely with merchants and internal teams, you will help maintain platform reliability and deliver seamless experiences.<br><br>The ideal candidate is detail-oriented, technically curious, and comfortable investigating issues through logs, APIs, and monitoring tools.<br><br>This opportunity offers strong ownership, exposure to international projects, and the chance to grow within a technology-driven organization.<br><br>Accountabilities<br><br>The Integration Manager & Technical Support Specialist is responsible for managing technical onboarding, production readiness, and ongoing support activities. The role requires strong troubleshooting capabilities, attention to detail, and the ability to collaborate with both technical and business stakeholders.<br><br>Configure and activate partner integrations in production environments, ensuring all technical requirements are validated before launch. Manage API keys, payment method configurations, and integration settings to support successful go-live processes. Perform technical verification of merchant setups and identify potential issues before production deployment. Investigate transaction failures by analyzing logs, monitoring tools, and system behavior to determine root causes. Troubleshoot API-related issues involving REST APIs, JSON structures, and client-server communication. Use technical tools such as Postman to validate requests and support integration testing. Prepare clear incident reports, document technical findings, and communicate solutions to internal and external stakeholders. Provide L2/L3 technical support and guide partners through complex operational challenges. Perform root cause analysis and develop remediation plans to improve reliability and reduce recurring issues. Collaborate with cross-functional teams to improve workflows, documentation, and technical processes.<br><br>Requirements<br><br>The ideal candidate combines technical support expertise, integration knowledge, and strong communication skills. They should be comfortable working independently, managing priorities, and solving complex technical problems in a dynamic environment.<br><br>1+ years of experience in L2/L3 technical support, senior support roles, support management, or similar technical operations positions. Experience working in fintech, payments, cryptocurrency, or related technology environments is highly valued. Hands-on experience analyzing logs and using monitoring tools to troubleshoot production issues. Strong understanding of client-server architecture, REST APIs, and JSON data structures. Experience using Postman or similar tools for API testing and validation. Strong analytical and problem-solving skills with the ability to perform structured root cause analysis. High attention to detail when managing technical configurations and operational processes. Ability to quickly learn new technologies, documentation, and workflows. Excellent written and verbal English communication skills (B2/C1 level or higher). Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. Ukrainian or Russian language skills are an advantage, particularly for technical documentation and incident reporting. A proactive, accountable mindset with the ability to remain calm and effective under pressure.<br><br>Benefits<br><br>Fully remote work environment with flexibility and autonomy. Opportunity to join an agile, international technology team. Competitive salary based on experience and individual contribution. Career growth opportunities toward senior engineering, SRE, or product-focused roles. Meaningful ownership in ensuring platform reliability and successful partner experiences. Collaborative culture focused on transparency, innovation, and measurable impact. Continuous learning opportunities in fintech, payments, and emerging technologies.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.