About The Role
Technology keeps our logistics operation moving. As a Technical Support Engineer, you'll be at the center of that operation, working with business users, developers, and product teams to solve real-world challenges and improve the systems that power thousands of shipments every day. This role is more than just troubleshooting. You'll investigate system issues, analyze business processes, test new features, and contribute to projects that shape the future of our logistics platform. If you enjoy solving problems, learning new technologies, and seeing the direct impact of your work, we'd like to hear from you.

What You Will Do
Investigate and resolve system issues reported by business users. Work closely with Product and Development teams to analyze requirements and improve system functionality. Use SQL to investigate data and identify the root cause of issues. Test new features, validate bug fixes, and support system releases. Configure user roles, permissions, and system access. Support system migrations, integrations, and implementation projects. Create user guides, SOPs, and training materials, and deliver training when required. Monitor system performance and identify opportunities to improve business processes. Become a trusted technical partner for our Operations teams across the region.
What We Are Looking For
Bachelor's degree in Computer Science, Software Engineering, or a related field. Knowledge of REST APIs and SQL. Strong analytical and problem-solving skills. Curious, quick to learn, and eager to take on new challenges. Good communication skills with the ability to explain technical concepts clearly. Fluent in English. Arabic or Chinese is a plus. An interest in logistics, e-commerce, and technology that solves real business problems.
Why Join Us
Work on systems that support large-scale logistics operations across multiple countries. Be involved in exciting projects such as system migrations, API integrations, and new product rollouts. Collaborate with international teams across Operations, Product, QA, and Engineering. Gain hands-on experience with enterprise systems, APIs, SQL, AI Agents and business process optimization. Enjoy continuous learning, career growth, and the opportunity to make a visible impact from day one. If you're someone who enjoys solving complex problems, learning new technologies, and making systems work better every day, we'd love to have you on the team.