Information Systems Jobs in Saudi

<p>We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Raffles The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems enabling seamless hotel operations and delivering exceptional guest experiences in line with Raffles brand standards.</p><p><b>Key Responsibilities</b></p><ul><li>Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.</li><li>Assist in maintaining system availability, performance, and security across all hotel departments.</li><li>Provide technical support and troubleshooting for hardware, software, and network-related issues.</li><li>Support system integrations between PMS, POS, Finance, Sales, F&amp;B, and third-party applications.</li><li>Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.</li><li>Monitor system performance and proactively escalate issues to minimize operational downtime.</li><li>Support new system implementations, upgrades, patches, and testing activities.</li><li>Maintain accurate IT documentation, asset registers, licenses, and configuration records.</li><li>Assist with vendor coordination, service contracts, and support agreements.</li><li>Support user access management, system permissions, and onboarding/offboarding processes.</li><li>Provide IT support during critical hotel operations, pre-opening activities, and special events.</li><li>Ensure compliance with Accor IT standards , cybersecurity requirements, and local regulations.</li><li>Support IT audits, risk assessments, and compliance reporting.</li><li>Promote IT best practices and provide basic system training to hotel colleagues.</li><li>Act as a deputy to the IT Manager when required, supporting leadership and decision-making.</li><li>Maintain strong communication with department heads to understand and support operational technology needs.</li><li>Uphold data protection, confidentiality, and information security standards at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree or diploma in Information Technology, Computer Science, or a related field preferred.</p><p>Minimum 3 5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities.</p><p>Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support.</p><p>Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals.</p><p>Familiarity with system integrations, cloud-based applications, and vendor management.</p><p>Strong troubleshooting, analytical, and problem-solving skills.</p><p>Excellent communication and stakeholder management abilities.</p><p>Ability to work flexible hours, including on-call support when required.</p><p>Understanding of ultra-luxury guest expectations and brand alignment.</p><p>Experience in Pre- Opening is a plus.</p><p>Regional Experience is a must.</p><p>Impeccable grooming and personal presentation aligned with luxury standards.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Tamara</strong></p><br><p>Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.</p><br><p>Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.</p><br><p><strong>Your Role&amp;nbsp;</strong></p><br><p>Based in Riyadh, KSA | Reporting to: Head of Governance</p><br><p>As a Board Affairs Specialist, you will play a key role in supporting Tamara’s corporate governance and board engagement efforts through precise coordination and documentation. This role supports the Head of Governance and acts as a bridge between the CEO Office, Legal, Finance, and Governance teams—ensuring smooth execution of board and committee operations while upholding the company’s governance standards.</p><br><p>You will contribute to the preparation of board and committee materials, track key decisions and action items, and support clear, timely communication between leadership and external stakeholders, including directors and (as applicable) regulatory bodies.</p><br><p><strong>Key Responsibilities&amp;nbsp;</strong></p><br><ul><li>Maintain the governance calendar and board/committee pack timeline, coordinating inputs and versioning with oversight from the Head of Governance.</li><li>Prepare board and committee materials (agendas, decks, resolutions, supporting papers) and coordinate circulation and tracking of approvals/signatures for board and shareholder resolutions.</li><li>Draft meeting minutes capturing decisions and action items; maintain decision logs and action trackers, following up with owners and escalating overdue items as needed.</li><li>Coordinate meeting logistics (virtual/physical) and day-to-day board communications in line with governance protocols.</li><li>Maintain governance records and registers (board/committee composition, appointments, terms, declarations and key disclosures), ensuring information is current and audit-ready.</li><li>Maintain a secure archive of board materials and apply document control discipline (templates, versioning, access controls, retention), including use of board portals/repositories where applicable.</li><li>Coordinate with external directors and legal counsel on scheduling, document circulation, and meeting-related requests, as needed.</li></ul><p><strong>Your Expertise</strong></p><br><ul><li>2-3 years of experience in a governance, legal, or company secretarial function.</li><li>Experience working with or supporting Boards of Directors in a regulated or fast-paced environment.</li><li>Prior experience in a high-growth governmental or multinational company is a plus.</li><li>Degree in Law, Business, or Public Policy (legal background is a plus).</li><li>Excellent written communication and formal documentation skills.</li><li>High attention to detail, particularly in drafting minutes, resolutions, and official correspondence.<br>Strong organizational skills and discretion in handling sensitive information.</li><li>Ability to manage multiple deadlines and coordinate across functions.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>To provide a quality service to customers in respect to Check-In, Boarding, Special Services, Baggage Services, Ticket Desk and Emirates Lounge as per the criteria set forth by the Company s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures. Identify and meet Emirates standard and special service requirements of the customers across key airport services touchpoints (including Lounge, Check-in, Arrivals, Boarding, and Ramp Operations) by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner. Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights to achieve EK standards and customer satisfaction. Ensure Premium passengers are always provided with the highest level of customer service. Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty. Liaise with service providers and supervise staff, overseeing catering, cleaning, and maintenance operations, so that service standards are met and maintained. Assist operational staff in a proactive manner from time to time based on the directions of the shift in charge/Airport Services Manager with the airport operations to ensure passenger needs are met by undertaking various operational functions across key airport services touchpoints (Check-in, Arrivals, Boarding, Lounge and Ramp Operations.). Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights. To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure. Ensure the expeditious and accurate completion of all reports &amp; statistical data including passenger trends, meal wastage and recording of inwards goods and confirmation of invoices. Undertake daily/weekly stock control. Control expenditure on food, beverages &amp; other consumables in order to minimise waste and unnecessary costs while still meeting the needs of EK passengers. Identify any potential areas of development with product delivery and address this with the Airport Services Manager. Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other senior staff on duty. Work with lounge Supervisor in developing lounge menu changes. Cover during the absences of the Lounge Supervisor ensuring that optimum customer service levels are maintained. Respond to queries and complaints in an efficient and timely manner to restore passenger confidence. Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed. To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme. Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are always compiled with and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports. Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas. Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum O level or equivalent. Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations and Reservations, Fares &amp; Ticketing. Qualification Given the specific requirements at outstations, a minimum of 3 years? airline industry experience is required. Knowledge/Skills: Knowledge of a Departure Control System and Computerized Reservation System. Knowledge of check-in procedures. Customer Service Delivery. Fluent in spoken and written English and local language. Proficiency in Microsoft Office applications. Must have the right to live &amp; work in KSA.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>To provide a quality service to customers in respect to Check-In, Boarding, Special Services, Baggage Services, Ticket Desk and Emirates Lounge as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures.</p><br><br><ul><li>•Identify and meet Emirates standard and special service requirements of the customers across key airport services touchpoints (including Lounge, Check-in, Arrivals, Boarding, and Ramp Operations) by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.<p>•Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights to achieve EK standards and customer satisfaction.</p><br><br><p>•Ensure Premium passengers are always provided with the highest level of customer service. Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.</p><br><br><p>•Liaise with service providers and supervise staff, overseeing catering, cleaning, and maintenance operations, so that service standards are met and maintained.</p><br><br><p>•Assist operational staff in a proactive manner from time to time based on the directions of the shift in charge/Airport Services Manager with the airport operations to ensure passenger needs are met by undertaking various operational functions across key airport services touchpoints (Check-in, Arrivals, Boarding, Lounge and Ramp Operations.).</p><br><br><p>•Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.</p><br><br><p>•To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.</p><br><br><p>•Ensure the expeditious and accurate completion of all reports &amp; statistical data including passenger trends, meal wastage and recording of inwards goods and confirmation of invoices. Undertake daily/weekly stock control. Control expenditure on food, beverages &amp; other consumables in order to minimise waste and unnecessary costs while still meeting the needs of EK passengers. Identify any potential areas of development with product delivery and address this with the Airport Services Manager.</p><br><br><p>•Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other senior staff on duty.</p><br><br><p>•Work with lounge Supervisor in developing lounge menu changes.</p><br><br><p>•Cover during the absences of the Lounge Supervisor ensuring that optimum customer service levels are maintained.</p><br><br><p>•Respond to queries and complaints in an efficient and timely manner to restore passenger confidence.</p><br><br><p>•Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.</p><br><br><p>•To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme.</p><br><br><p>•Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are always compiled with and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.</p><br><br><p>•Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.</p><br><br><p>•Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.</p><br><br><br></li></ul><p>Minimum O level or equivalent.</p><br><br><p>Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations and Reservations, Fares &amp; Ticketing.</p><br><br>Qualification<p>Given the specific requirements at outstations, a minimum of 3 years? airline industry experience is required.</p><br><br><br><p>Knowledge/Skills:</p><br><br><br><p>Knowledge of a Departure Control System and Computerized Reservation System.</p><br><br><p>Knowledge of check-in procedures.</p><br><br><p>Customer Service Delivery.</p><br><br><p>Fluent in spoken and written English and local language.</p><br><br><p>Proficiency in Microsoft Office applications.</p><br><br><p>Must have the right to live &amp; work in KSA.</p><br><br>Salary &amp; benefits<p>Competitive Salary.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>About the role</span></b></p><br><p><span>We are looking for an experienced Simulator Electrical / Hardware Technician to join our team based at Al Majma’ah Airbase, working on advanced Unmanned Aerial Vehicle (UAV) simulators. In this role you will be part of a team of 3 technicians who are responsible to the maintenance and repair of existing fleet of 3 UAV Simulators -2 Generic Mission Training devices and 1 Desk top system. This role will be technically varied, giving you the opportunity to work on modern simulators, systems, and equipment to enhance your technical knowledge. We’re continually looking to foster an environment of learning, development, and progression. At CAE you’ll gain exposure to a broad range of systems to help you develop your technical knowledge.<br>Our current working hours in this role are 0700-1500 Sunday to Thursday.</span></p><br><p><br><b><span>Key tasks</span></b></p><br><ul><li><p><span>Identifying, finding and solving problems in complex flight simulation systems</span></p><br></li><li><p><span>Checks updates and bug fixes at subsystem level with the test engineer/pilot</span></p><br></li><li><p><span>Support for the integration of data, updates, software and hardware and exchange of various assemblies</span></p><br></li><li><p><span>Calibration of instruments</span></p><br></li><li><p><span>Functional testing of systems</span></p><br></li><li><p><span>Detailed fault analysis and rectification or repair of the source of the fault / components</span></p><br></li><li><p><span>Learn and perform preventive maintenance tasks on the simulators and associated simulator systems.&nbsp;</span></p><br></li><li><p><span>Assist in diagnosing and correcting problems on the simulators and associated simulator systems.&nbsp;</span></p><br></li><li><p><span>Utilize maintenance management systems to record and track maintenance activities.&nbsp;</span></p><br></li><li><p><span>Perform pre-flight and post flight checks on all simulators.&nbsp;</span></p><br></li><li><p><span>Perform visual calibrations.&nbsp;</span></p><br></li><li><p><span>Run automatic Qualification Test Guide (QTG).&nbsp;</span></p><br></li><li><p><span>Assist with refurbishment and hardware modifications.&nbsp;</span></p><br></li><li><p><span>Perform administrative tasks as required.&nbsp;</span></p><br></li><li><p><span>Perform logistics duties, including parts received, repair, and testing/validation.</span></p><br></li></ul><p><br><b><span>About you</span></b></p><br><ul><li><p><span>Ideally you will hold relevant Technical qualifications as well as have some work experience in an electronic, avionic, or technical field as a technician or similar.</span></p><br></li><li><p><span>Strong experience in electrical engineering and hardware engineering.</span></p><br></li><li><p><span>Experience of working with Software (you don’t need to write code)</span></p><br></li><li><p><span>Computer literate (PC and/or computer mainframe/architecture).&nbsp;</span></p><br></li><li><p><span>Some experience in soldering and circuit board repairs preferred.</span></p><br></li><li><p><span>Some knowledge of Microsoft Office tools and suite.</span></p><br></li><li><p><span>Practical, analytical mindset with great troubleshooting skills.</span></p><br></li><li><p><span>High level of communication and teamwork skills</span></p><br></li></ul><b>About CAE</b><p><i><span>At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.</span></i></p><br><b>Position Type&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</b>Regular<b>Equal Opportunity &amp; Accommodations</b><p><i><span>CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email </span></i><span><i><u><span>CAECarrieres-Careers@cae.com</span></u></i></span><i><span> if needed.</span></i></p><br><b>Data Privacy</b><p><span><u><span>Privacy Statement | CAE</span></u></span></p><br><p><i>As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.</i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>The Reservations Agent is responsible for handling all room reservation inquiries and bookings for FAENA with efficiency, accuracy, and exceptional customer service. The role ensures seamless booking experiences across all channels, supports revenue optimization through accurate system handling, and delivers a high level of professionalism aligned with the resort s luxury hospitality standards.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner.</li><li>Process room bookings, modifications, cancellations, and special requests accurately within the system.</li><li>Ensure all reservations are entered correctly with complete guest information and rate details.</li><li>Provide detailed information about room types, rates, packages, and resort services to potential guests.</li><li>Maximize revenue opportunities through upselling room categories and promoting special offers.</li><li>Maintain accurate availability and booking records in the Property Management System (PMS).</li><li>Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness.</li><li>Handle guest requests and ensure special arrangements are communicated and fulfilled.</li><li>Monitor reservation channels to ensure consistency and accuracy of information across platforms.</li><li>Respond to guest inquiries and resolve booking-related issues efficiently and professionally.</li><li>Maintain strong knowledge of resort offerings, promotions, and local information.</li><li>Ensure compliance with brand standards, policies, and data privacy regulations.</li><li>Support overbooking control and manage inventory allocation as directed by management.</li></ul><p>QUALIFICATIONS DESIRED</p><ul><li>High school diploma required; diploma or degree in Hospitality Management or related field preferred.</li><li>1 3 years of experience in reservations, front office, or customer service within hospitality.</li><li>Familiarity with Property Management Systems (PMS) and reservation platforms.</li><li>Basic understanding of hotel operations, room inventory, and rate structures.</li><li>Fluency in English required; additional languages are an advantage.</li></ul><p>Additional Information</p><p>SKILLS</p><ul><li>Strong communication and customer service skills.</li><li>Excellent attention to detail and accuracy in data entry.</li><li>Ability to handle multiple requests in a fast-paced environment.</li><li>Strong organizational and time-management abilities.</li><li>Sales-oriented mindset with ability to upsell and maximize revenue opportunities.</li><li>Problem-solving skills with a calm and professional approach.</li><li>Teamwork and coordination skills across Front Office, Revenue, and Sales teams.</li><li>Proficiency in basic computer systems and reservation software.</li><li>Strong interpersonal skills with a guest-focused attitude.</li><li>Ability to follow procedures and maintain consistency in service standards.</li><li>High level of professionalism aligned with luxury hospitality service expectations.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma required; diploma or degree in Hospitality Management or related field preferred.</li><li>1 3 years of experience in reservations, front office, or customer service within hospitality.</li><li>Familiarity with Property Management Systems (PMS) and reservation platforms.</li><li>Basic understanding of hotel operations, room inventory, and rate structures.</li><li>Fluency in English required; additional languages are an advantage.</li></ul><p>SKILLS</p><ul><li>Strong communication and customer service skills.</li><li>Excellent attention to detail and accuracy in data entry.</li><li>Ability to handle multiple requests in a fast-paced environment.</li><li>Strong organizational and time-management abilities.</li><li>Sales-oriented mindset with ability to upsell and maximize revenue opportunities.</li><li>Problem-solving skills with a calm and professional approach.</li><li>Teamwork and coordination skills across Front Office, Revenue, and Sales teams.</li><li>Proficiency in basic computer systems and reservation software.</li><li>Strong interpersonal skills with a guest-focused attitude.</li><li>Ability to follow procedures and maintain consistency in service standards.</li><li>High level of professionalism aligned with luxury hospitality service expectations.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>ROLE PURPOSE</strong></p><p>Lead quality improvement, performance governance, service excellence, and process standardization across FM services in Wa'ad Al Shamal and Jalamid — improving service delivery, KPIs, user satisfaction, and the professionalism of the FM operating model.</p><p><strong>KEY RESPONSIBILITIES</strong></p><ul><li><p>Develop and implement a quality improvement framework for FM services across Maaden North.</p></li><li><p>Establish and report FM KPIs: response time, completion rates, inspections, complaints, and satisfaction.</p></li><li><p>Conduct quality audits, site inspections, and compliance checks across soft and hard services.</p></li><li><p>Analyze recurring failures and gaps; recommend corrective and preventive actions.</p></li><li><p>Standardize FM processes, checklists, reporting templates, escalation workflows, and action trackers.</p></li><li><p>Support contractor performance reviews, SLA reviews, and monthly service evaluation meetings.</p></li><li><p>Lead continuous improvement aligned with Maaden excellence, safety, and employee experience goals.</p></li><li><p>Prepare dashboards, scorecards, executive reports, and management review packs.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor degree in Quality Management, Engineering, Facility Management, or Business Administration.</p></li><li><p>7–10 years in quality, operational excellence, FM governance, service improvement, or audits.</p></li><li><p>Experience in FM, industrial services, mining, utilities, or large multi-site operations preferred.</p></li><li><p>Strong knowledge of quality systems, audits, root-cause analysis, process improvement, and KPI governance.</p></li><li><p>Lean Six Sigma, ISO 9001, or auditing certification preferred; strong analytical capability.</p></li><li><p>Experience preparing dashboards, scorecards, executive presentations, and action tracking logs.</p></li><li><p>Ability to work with Arabic- and English-speaking stakeholders; English proficiency (IELTS 5.0 or equivalent).</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><p><span>Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins</span></p><br> <ul><li><span>Provide prompt resolution to customer inquiries by providing appropriate and accurate information</span></li><li><span>Accurately document and update records in required systems</span></li><li><span>Follow up in a timely manner to ensure customer satisfaction</span></li><li><span>Understand all programs, systems, and procedures necessary to perform job effectively</span></li><li><span>Where applicable, communicate with customers to attempt to bring resolution </span></li><li><span>Communicate feedback and progress to management</span></li><li><span>Maintain diplomacy and tact when dealing with upset or escalated calls</span></li><li><span>Escalate customer complaints and/or calls through the appropriate channels to management</span></li><li><span>Provide feedback to management concerning possible problems or areas of improvement</span></li><li><span>Make recommendations to implement improved processes</span></li><li>Perform other duties as assigned by management</li><li><span>Ability to maintain the highest level of confidentiality</span></li><li><span>Proficient personal computer skills, including Microsoft Office</span></li><li><span>Excellent interpersonal, written, and oral communication skills</span></li><li><span>Ability to work in a team fostered environment</span></li><li><span>Ability to work in a multi-tasked environment</span></li><li><span>Ability to prioritize and organize work</span></li><li><span>Ability to adapt to a flexible schedule</span></li></ul><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.</p><p>Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION SUMMAR</b>Y Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

Responsibilities Manage and maintain the organization's enterprise communication and network infrastructure. Design, implement, configure, and support Cisco-based network environments. Monitor network performance, availability, and security to ensure reliable operations. Troubleshoot network, communication, and connectivity issues across enterprise environments. Coordinate with telecom service providers for SIM activation, replacement, troubleshooting, and inventory management. Plan, coordinate, and deliver communication and network infrastructure projects. Manage network security and ensure compliance with organizational policies and industry best practices. Prepare technical documentation, operational reports, and project updates. Manage vendor relationships and collaborate with internal IT teams and business stakeholders. Provide technical support, guidance, and knowledge sharing across the organization.<br>Requirements Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related field.5+ Yrs. of experience in network engineering, communication systems, or telecommunications. CCNP certification is mandatory. Strong expertise in Cisco Routing & Switching and enterprise networking. Experience with LAN/WAN, VPN, Wireless Networks, and Network Security. Hands-on experience managing enterprise telecom services and SIM card lifecycle. Knowledge of Microsoft Azure and/or AWS networking services. Experience with network monitoring and management tools. Experience with Cisco DNA Center, Cisco ISE, or similar enterprise networking solutions is an advantage. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication, documentation, and project coordination skills. Experience working with telecom operators and technology vendors is highly preferred. Fluency in English is required; Arabic is preferred.

Responsibilities Support the development and maintenance of cybersecurity architecture. Review security technologies and solutions to ensure compliance with enterprise architecture standards. Develop and maintain cybersecurity architecture artifacts, reference architectures, and technology standards. Collaborate with infrastructure, cybersecurity, and application teams to deliver secure solution designs. Participate in architecture reviews, technology evaluations, and lifecycle management. Maintain architecture documentation and support continuous improvement initiatives.<br>Required Qualifications Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or a related field.2+Yrs of experience in Enterprise Architecture, Cybersecurity, Infrastructure, or Solution Architecture. Good understanding of enterprise architecture and cybersecurity principles. Knowledge of security technologies such as IAM, Firewalls, WAF, SIEM, EDR, PKI, VPN, and Cloud Security. Familiarity with architecture frameworks (e.g., TOGAF) and cybersecurity standards (e.g., ISO 27001, NIST, NCA ECC) is preferred.<br>Skills & Competencies Enterprise and Cybersecurity Architecture. Infrastructure and Network Security. Cloud platforms (Azure or AWS). Strong analytical, documentation, communication, and problem-solving skills.

<p>We're seeking a driven IT Manager II, Operations Tech Solutions to join our team. In this role, you will be responsible for leading technology solutions and operations within our warehouse environment. You will manage a team of IT professionals, ensuring the smooth and efficient operation of our technology infrastructure.</p><p>Key Responsibilities:</p><ul><li>Lead and mentor a team of IT professionals.</li><li>Oversee the implementation and maintenance of IT systems and infrastructure.</li><li>Develop and execute technology strategies aligned with business objectives.</li><li>Manage IT projects from conception to completion.</li><li>Ensure the security and integrity of IT systems and data.</li><li>Collaborate with cross-functional teams to identify and implement technology solutions.</li><li>Troubleshoot and resolve complex technical issues.</li><li>Stay current with emerging technologies and industry trends.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree</li><li>Knowledge of Linux or Unix systems administration</li><li>3+ years of leading technology teams as an information technology operations manager experience</li><li>5+ years of Information Technology (IT) experience</li><li>Knowledge of hardware architectures</li><li>Experience with system management tools and client/server environments</li><li>Experience working in an engineering, construction, manufacturing, or warehouse environment</li></ul>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">ProForce Hire is seeking an <strong style="font-weight:700;">Administrative Records Specialist</strong> to join our team. This is a full-time, remote position based in Medina, Al Madinah, Saudi Arabia. The role focuses on supporting records management activities by ensuring accurate documentation, organised information, and improved administrative processes.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose</h3> <p style="margin:0 0 12px; ************;">The Administrative Records Specialist will oversee digital records, review documentation, and update systems to support administrative teams with reliable information management. This position is suited for a professional who values accuracy, structure, and efficient information handling, contributing to smoother operations and ensuring business information remains accessible and precise.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Maintain and organise digital and electronic records.</li> <li style="margin:0 0 6px;">Review documents for accuracy and completeness.</li> <li style="margin:0 0 6px;">Update records management systems regularly.</li> <li style="margin:0 0 6px;">Ensure documents are properly categorised and stored.</li> <li style="margin:0 0 6px;">Assist with document retrieval and information requests.</li> <li style="margin:0 0 6px;">Track record updates and administrative changes.</li> <li style="margin:0 0 6px;">Support compliance with internal documentation procedures.</li> <li style="margin:0 0 6px;">Prepare administrative reports and summaries.</li> <li style="margin:0 0 6px;">Maintain confidentiality of sensitive records.</li> <li style="margin:0 0 6px;">Assist with improving record management workflows.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Requirements</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">0-1 years of relevant experience.</li> <li style="margin:0 0 6px;">Strong organisational and filing skills.</li> <li style="margin:0 0 6px;">Excellent attention to detail.</li> <li style="margin:0 0 6px;">Ability to manage documentation accurately.</li> <li style="margin:0 0 6px;">Good computer literacy and software knowledge.</li> <li style="margin:0 0 6px;">Ability to follow established processes.</li> <li style="margin:0 0 6px;">Strong written communication skills.</li> <li style="margin:0 0 6px;">Ability to work independently in a remote setting.</li> <li style="margin:0 0 6px;">Reliable internet access.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This is a full-time remote position, offering flexibility while requiring consistent engagement and adherence to established procedures. The role is based in Medina, Al Madinah, Saudi Arabia.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Equal Opportunity Statement</h3> <p style="margin:0 0 12px; ************;">Our organisation values diversity, inclusion, and equal opportunity in the workplace. We encourage applications from qualified individuals of all backgrounds and ensure that recruitment decisions are based on merit, relevant skills, and role requirements. We do not make employment decisions based on race, colour, religion, gender, national origin, age, disability, veteran status, or any other protected status.</p>

<p> </p> <p>The Senior BIM Specialist is responsible for leading BIM and digital delivery activities across major </p> <p>infrastructure and engineering projects. The role provides strategic oversight of BIM implementation, model </p> <p>coordination, information management, and digital engineering processes to ensure efficient project delivery </p> <p>and compliance with client requirements and industry standards.</p> <p>Key Responsibilities</p> <p> Lead BIM implementation and digital delivery across project lifecycle stages.</p> <p> Establish and maintain BIM standards, procedures, and governance frameworks.</p> <p> Oversee multidisciplinary model coordination and integration across engineering disciplines.</p> <p> Manage BIM execution plans, information management processes, and Common Data Environment </p> <p>(CDE) requirements.</p> <p> Review and approve BIM deliverables from consultants and contractors.</p> <p> Support design reviews, constructability assessments, clash detection, and project coordination </p> <p>activities.</p> <p> Drive integration between BIM, GIS, Digital Twin, and asset information management systems.</p> <p> Provide technical leadership and guidance on BIM best practices and digital engineering initiatives.</p> <p> Coordinate with project teams, consultants, contractors, and stakeholders to ensure successful </p> <p>digital project delivery.</p> <p> Support innovation, value engineering, and continuous improvement initiatives through the effective </p> <p>use of BIM technologies.</p> <p>nd other CDE platforms</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Experience</p> <p> Bachelor's Degree in Engineering, Architecture, Construction Management, or a related discipline.</p> <p> Minimum 10 years of experience in BIM, Digital Engineering, or Information Management on major </p> <p>infrastructure, transportation, utilities, or building projects.</p> <p> Proven experience leading BIM implementation on multidisciplinary projects.</p> <p> Strong understanding of BIM standards, information management, and digital delivery processes.</p> <p> Experience managing consultant and contractor BIM deliverables and coordinating multiple </p> <p>stakeholders.</p> <p> Familiarity with industry platforms such as Revit, Navisworks, Civil 3D, Autodesk Construction </p> <p>Cloud, Bentley applications, and related BIM technologies.</p> <p>Preferred Qualifications</p> <p> BIM Professional Certification.</p> <p> Autodesk Certified Professional or equivalent certification.</p> <p> Experience on giga-projects, or large-scale infrastructure programs.</p> <p> Experience with BIM-GIS integration, Digital Twins, and asset management systems.</p> <p> Knowledge of Aconex, ProjectWise, SharePoint.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Senior BIM Specialist is responsible for leading BIM and digital delivery activities across major infrastructure and engineering projects.<br> The role provides strategic oversight of BIM implementation, model coordination, information management, and digital engineering processes to ensure efficient project delivery and compliance with client requirements and industry standards.<br> Key Responsibilities • Lead BIM implementation and digital delivery across project lifecycle stages.<br> • Establish and maintain BIM standards, procedures, and governance frameworks.<br> • Oversee multidisciplinary model coordination and integration across engineering disciplines.<br> • Manage BIM execution plans, information management processes, and Common Data Environment (CDE) requirements.<br> • Review and approve BIM deliverables from consultants and contractors.<br> • Support design reviews, constructability assessments, clash detection, and project coordination activities.<br> • Drive integration between BIM, GIS, Digital Twin, and asset information management systems.<br> • Provide technical leadership and guidance on BIM best practices and digital engineering initiatives.<br> • Coordinate with project teams, consultants, contractors, and stakeholders to ensure successful digital project delivery.<br> • Support innovation, value engineering, and continuous improvement initiatives through the effective use of BIM technologies.<br> nd other CDE platforms Qualifications &amp; Experience • Bachelor's Degree in Engineering, Architecture, Construction Management, or a related discipline.<br> • Minimum 10 years of experience in BIM, Digital Engineering, or Information Management on major infrastructure, transportation, utilities, or building projects.<br> • Proven experience leading BIM implementation on multidisciplinary projects.<br> • Strong understanding of BIM standards, information management, and digital delivery processes.<br> • Experience managing consultant and contractor BIM deliverables and coordinating multiple stakeholders.<br> • Familiarity with industry platforms such as Revit, Navisworks, Civil 3D, Autodesk Construction Cloud, Bentley applications, and related BIM technologies.<br> Preferred Qualifications • BIM Professional Certification.<br> • Autodesk Certified Professional or equivalent certification.<br> • Experience on giga-projects, or large-scale infrastructure programs.<br> • Experience with BIM-GIS integration, Digital Twins, and asset management systems.<br> • Knowledge of Aconex, ProjectWise, SharePoint.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>PulseMedia is seeking a highly organized, dependable, and detail-oriented Data Entry Admin Specialist to join our remote operations team. This role plays a vital part in ensuring the accuracy, consistency, and integrity of company data while supporting daily administrative processes. The ideal candidate is comfortable working independently, possesses exceptional attention to detail, and can efficiently manage multiple tasks in a remote setting. You will be responsible for entering, verifying, updating, and maintaining data across multiple systems while ensuring compliance with company procedures and confidentiality standards. Both full-time and part-time opportunities are available, providing flexibility to accommodate different schedules and availability.</p><p><strong>Key Responsibilities</strong></p><ul><li>Accurately enter, update, and maintain data across company databases, spreadsheets, CRM platforms, and internal systems.</li><li>Review incoming information for completeness, consistency, and accuracy before processing.</li><li>Identify and correct data entry errors, duplicate records, inconsistencies, or missing information.</li><li>Verify and validate data using internal guidelines and quality assurance procedures.</li><li>Organize, manage, and maintain digital files, records, and documentation in a structured manner.</li><li>Conduct routine data quality checks, audits, and database maintenance activities.</li><li>Generate reports, summaries, and data exports as requested by management.</li><li>Support administrative tasks related to documentation, record keeping, and operational workflows.</li><li>Collaborate with supervisors and team members to resolve discrepancies and improve data accuracy.</li><li>Maintain strict confidentiality when handling sensitive company or client information.</li><li>Follow established company policies, data entry procedures, and security protocols.</li><li>Meet productivity, accuracy, and turnaround time expectations while working independently.</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Previous experience in data entry, administrative support, office administration, or a similar position is preferred.</li><li>Excellent typing speed with a high level of accuracy.</li><li>Exceptional attention to detail and strong organizational abilities.</li><li>Proficiency in Microsoft Office, particularly Excel, as well as Google Workspace applications.</li><li>Basic understanding of databases, data management systems, and digital recordkeeping.</li><li>Strong analytical and problem-solving skills with the ability to identify discrepancies.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently with minimal supervision while meeting deadlines.</li><li>Strong time management and multitasking capabilities.</li><li>Reliable high-speed internet connection and a suitable home office or remote work environment.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience working remotely within a distributed or international team.</li><li>Familiarity with CRM platforms, database software, or cloud-based business systems.</li><li>Basic understanding of data privacy regulations and information security best practices.</li><li>Fluency in English is required; Arabic language skills are highly desirable for supporting clients and teams across the MENA region.</li><li>Experience using productivity and collaboration tools such as Google Drive, Microsoft Teams, Slack, or similar platforms is considered an advantage.</li></ul><p><strong>Work Schedule</strong></p><ul><li>Remote position with flexible scheduling options.</li><li>Full-time and part-time opportunities available.</li><li>Work hours may be arranged based on business needs and candidate availability.</li><li>Candidates should be able to manage workloads independently while consistently meeting deadlines and quality standards.</li></ul><p><strong>What We Offer</strong></p><ul><li>Fully remote work with the flexibility to work from home.</li><li>Flexible scheduling options to support work-life balance.</li><li>Competitive compensation based on experience, skills, and workload.</li><li>Opportunities for professional development and career advancement within a growing international company.</li><li>Supportive, collaborative, and inclusive team culture.</li><li>Ongoing training and guidance to help you succeed in your role.</li><li>The opportunity to contribute to innovative digital media and data solutions serving clients across multiple industries.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications</strong></p><ul><li>Previous experience in data entry, administrative support, office administration, or a similar position is preferred.</li><li>Excellent typing speed with a high level of accuracy.</li><li>Exceptional attention to detail and strong organizational abilities.</li><li>Proficiency in Microsoft Office, particularly Excel, as well as Google Workspace applications.</li><li>Basic understanding of databases, data management systems, and digital recordkeeping.</li><li>Strong analytical and problem-solving skills with the ability to identify discrepancies.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently with minimal supervision while meeting deadlines.</li><li>Strong time management and multitasking capabilities.</li><li>Reliable high-speed internet connection and a suitable home office or remote work environment.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience working remotely within a distributed or international team.</li><li>Familiarity with CRM platforms, database software, or cloud-based business systems.</li><li>Basic understanding of data privacy regulations and information security best practices.</li><li>Fluency in English is required; Arabic language skills are highly desirable for supporting clients and teams across the MENA region.</li><li>Experience using productivity and collaboration tools such as Google Drive, Microsoft Teams, Slack, or similar platforms is considered an advantage.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe. Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email &amp; Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records &amp; Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order &amp; Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><p>Candidates should have:</p><ul><li>Reliable high-speed internet access.</li><li>A dependable computer suitable for remote customer service work.</li><li>A professional and reasonably quiet workspace.</li><li>Ability to participate in telephone and video meetings.</li><li>Reliable access to company communication systems during scheduled working hours.</li><li>Ability to maintain customer confidentiality while working remotely.</li><li>A headset or other communication equipment where required.</li></ul><p>Additional equipment may be provided depending on company policy.</p><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Customer satisfaction.</li><li>Quality and accuracy of customer interactions.</li><li>Response and resolution times.</li><li>Number of inquiries successfully handled.</li><li>First-contact resolution where applicable.</li><li>Attendance and schedule adherence.</li><li>Accuracy of customer records.</li><li>Compliance with company policies and procedures.</li><li>Professional communication.</li><li>Effective escalation of complex customer issues.</li></ul><p>The emphasis should remain on delivering accurate, helpful, and professional customer service , rather than simply completing the highest possible number of interactions.</p><p>Working Hours</p><p>This is a remote position. Working hours may vary depending on business requirements and customer-support coverage. Candidates may be required to work:</p><ul><li>Full-time or part-time schedules.</li><li>Day or evening shifts.</li><li>Weekends or holidays where applicable.</li><li>Specific time-zone coverage depending on customer locations.</li></ul><p>Exact scheduling requirements will be discussed during the hiring process.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li><li>Experience with the following is beneficial: CRM and customer-support software. Live-chat platforms. Email ticketing systems. Microsoft Office. Google Workspace. Order-management systems. E-commerce customer support. Call center or contact center environments. Basic technical troubleshooting. Customer complaint resolution. Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a proactive and detail-oriented Senior HRIS Specialist to join our Human Resources team. This role is responsible for managing HR systems, ensuring data accuracy, delivering HR insights and reports, and supporting system enhancements to improve HR operations and user experience. Key Responsibilities: Manage and maintain HR systems, employee data, and system configurations. Ensure data accuracy, system performance, and compliance with data governance standards. Develop and maintain HR reports, dashboards, and workforce analytics. Provide insights and KPI tracking to support HR and business decisions. Support HR process automation, system enhancements, and digital transformation initiatives. Conduct system testing and support the implementation of new HRIS features and modules. Monitor system integrations and perform regular data quality audits. Provide HRIS support, user training, and documentation for HR and business users. Collaborate with internal teams and vendors to resolve system issues and improve user experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or a related field. Minimum 5 years of experience in HRIS, HR Operations Systems, or HR Technology. Strong experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, Workday, BambooHR, Jisr, or similar systems. Experience in HR reporting, dashboards, and workforce analytics. Solid understanding of HR processes, including recruitment, payroll, employee lifecycle, and organizational management. Experience in system implementation, testing, integrations, and process automation. Advanced proficiency in Microsoft Excel and reporting tools. Strong analytical, problem-solving, and stakeholder management skills. Knowledge of data governance, system controls, and information security practices.</p><p></p></section>