CS Cart Jobs in Saudi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview:</strong></p><br><p>We are looking for a skilled <strong>T24 Technical Support Specialist</strong> with a strong focus on <strong>COB (Close of Business) support</strong> to ensure the smooth and uninterrupted operation of core banking activities. The candidate will be responsible for monitoring, maintaining, and troubleshooting T24 technical environments, especially during COB execution cycles. The ideal candidate will have solid experience in T24 architecture, COB performance tuning, issue resolution, and batch job control.</p><br><p><strong>Responsibilities:</strong></p><br><p><strong>COB Monitoring &amp; Execution:</strong></p><br><ul><li>Monitor and manage the daily Close of Business (COB) processing and ensure its completion within the agreed SLA.</li><li>Investigate and resolve COB failures, errors, or delays and provide immediate support to ensure continuity of operations.</li><li>Coordinate with functional users and infrastructure teams to resolve issues affecting COB.</li></ul><p><strong>Technical Support &amp; Maintenance:</strong></p><br><ul><li>Provide technical support for T24 modules, interfaces, and environments.</li><li>Manage and troubleshoot batch jobs, scripts, and environment parameters.</li><li>Perform T24 system health checks, log analysis, and application-level monitoring.</li><li>Ensure uptime and performance of all T24 environments (live, test, development).</li></ul><p><strong>Issue Management &amp; Root Cause Analysis:</strong></p><br><ul><li>Log, track, and resolve incidents related to COB and T24 system operations.</li><li>Conduct root cause analysis of recurring COB-related issues and suggest permanent fixes.</li><li>Document issue resolutions and create knowledge base materials for common incidents.</li></ul><p><strong>Coordination &amp; Communication:</strong></p><br><ul><li>Liaise with Temenos or vendors for issue escalation and patch application.</li><li>Coordinate with infrastructure, database, and application teams during critical support windows.</li><li>Work closely with business users and core banking functional consultants to align support priorities.</li></ul><p><strong>Performance &amp; Automation:</strong></p><br><ul><li>Identify areas for COB process optimization and automation.</li><li>Contribute to performance tuning of COB cycles and batch jobs.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Workflow &amp; Informatics Consultant (TLA / LIS / Automation) — <span><span>Beckman Coulter Diagnostics</span></span><p>At <span><span>Danaher</span></span>, we build solutions that help labs move faster, operate smarter, and deliver results clinicians can trust. In this role, you’ll sit at the intersection of laboratory operations, informatics, automation, and customer value—translating real workflow pain points into scalable Total Lab Automation (TLA) and informatics solutions.</p><br>What you’ll do<ul><li><p>Act as a workflow and informatics subject matter expert across clinical labs, connecting operational needs with platform capabilities (analytics + pre-/post-analytics + sample/data flow) to enable end-to-end lab solutions.</p><br></li><li><p>Partner with customers to understand current-state workflows and constraints, then design a future-state model using Lean and workflow engineering methods.</p><br></li><li><p>Lead lab assessment activities including:</p><br><ul><li><p>Customer expectations and success criteria</p><br></li><li><p>Workflow mapping, lab volumes, and operational bottlenecks</p><br></li><li><p>Current vs. future state design grounded in Lean Six Sigma best practices</p><br></li></ul></li><li><p>Deliver workflow consulting outputs and recommendations, including:</p><br><ul><li><p>Laboratory process maps and visualizations (Value Stream Maps, Spaghetti diagrams, 5S walk findings)</p><br></li><li><p>Layout documentation and future layout proposals</p><br></li><li><p>Simulation-driven recommendations (e.g., turnaround time (TAT) simulation)</p><br></li></ul></li><li><p>Create and deliver compelling proposals and presentations to support selling and delivery for medium to large healthcare providers, using tools such as MS Excel, PowerPoint, Visio, and AutoCAD.</p><br></li><li><p>Serve as a trusted advisor to customers—ensuring the solution is competitive, measurable, and aligned to clinical/operational goals.</p><br></li><li><p>Build and maintain a customer-facing best practices library for Automation/IT, including shareable rules libraries and automation metrics.</p><br></li><li><p>Provide product presentations, demonstrations, and end-user trainings/workshops.</p><br></li><li><p>Participate in key customer meetings focused on TLA and Beckman Coulter solutions, supporting data collection, discovery, and solution alignment.</p><br></li><li><p>Provide consulting support for informatics solution products (LIS/IT integration and workflow enablement).</p><br></li><li><p>Work directly with sales and service teams to develop project plans that deliver the agreed solution on time and within budget.</p><br></li><li><p>Own execution: manage project tasks, risks, and dependencies, including direct and matrixed resources as required.</p><br></li></ul>What you bring<ul><li><p>Familiarity with healthcare integration standards (ASTM, HL7, etc.).</p><br></li><li><p>Strong understanding of clinical lab environments, customer workflows, and the critical components of a Laboratory Information System (LIS).</p><br></li><li><p>Ability to troubleshoot, consult, and drive resolution—balancing technical depth with operational practicality.</p><br></li><li><p>Strong communication skills with the ability to translate requirements across technical and non-technical stakeholders.</p><br></li><li><p>Solid technical foundation across: Microsoft Windows, SQL, networking, and security concepts.</p><br></li><li><p>Strong facilitation, presentation, and customer-facing consulting skills, with the ability to run discovery sessions and influence outcomes.</p><br></li><li><p>A self-driven “can-do” mindset with the ability to execute with limited day-to-day direction.</p><br></li><li><p>Strong internal and external networking capability; able to build long-term relationships and credibility quickly.</p><br></li><li><p>Awareness of laboratory accreditation expectations and evolving policies/technology that shape lab operations.</p><br></li></ul>Minimum qualifications<ul><li><p>Bachelor’s degree in Laboratory Sciences, Informatics, Biomedical, or a related field.</p><br></li><li><p>Minimum of 5 years’ experience in the IVD industry; consultancy + solution selling experience is strongly preferred.</p><br></li><li><p>1–2 years of LIS consulting, technical support, or process management experience.</p><br></li><li><p>Demonstrated experience tailoring solutions, tactics, and strategies to support account acquisition and growth within clinical/hospital lab environments.</p><br></li></ul><p><span>Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</span></p><br><p><span>For more information, visit </span><span>www.danaher.com</span><span>.</span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Provide technical support to employees by assisting with hardware, software, and IT-related issues. The intern will support daily IT operations while gaining practical experience through the Tamheer Program. Key Responsibilities Provide first-level IT support to users. Assist with hardware and software installation and configuration. Support user account setup and access requests. Maintain IT inventory and equipment records. Assist with system updates and routine maintenance. Perform other tasks assigned by the supervisor. Qualifications Saudi Nationality. Eligible for the Tamheer Program through HRDF. Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field. Skills Basic knowledge of computer hardware, software, and networking. Familiarity with Microsoft Windows and Microsoft Office. Good problem-solving and communication skills. Willingness to learn and work in a team.

Position Overview We are looking for a motivated IT Field Support Engineer to join our IT team. The ideal candidate enjoys solving technical issues and providing exceptional end-user support. In this role, you will be responsible for supporting desktops, laptops, printers, and enterprise applications, while troubleshooting hardware, software, and network-related issues to ensure timely resolution and a seamless user experience. Responsibilities Provide first-line technical support for desktops, laptops, printers, and other end-user devices. Troubleshoot and resolve hardware, software, operating system, and basic network issues. Support enterprise applications and assist users with application-related incidents. Log, track, and manage incidents and service requests through the organization's ITSM tool. Escalate complex technical issues to appropriate support teams when required. Install, configure, and maintain IT hardware and software. Ensure timely resolution of support requests while meeting defined service levels. Maintain accurate documentation of incidents, resolutions, and support activities. Deliver professional, customer-focused technical support to end users. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.2–3 years of experience in IT support, desktop support, or field support. Strong knowledge of Windows operating systems, desktop and laptop troubleshooting. Experience supporting printers, enterprise applications, and basic networking concepts. Familiarity with ITSM/service desk tools for incident and request management. Excellent troubleshooting, problem-solving, and communication skills. Ability to prioritize tasks and work independently in a fast-paced environment. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Saudi Nationals are encouraged to apply

Job Summary Provide technical support to employees by assisting with hardware, software, and IT-related issues. The intern will support daily IT operations while gaining practical experience through the Tamheer Program. Key Responsibilities Provide first-level IT support to users. Assist with hardware and software installation and configuration. Troubleshoot basic technical issues and escalate when necessary. Support user account setup and access requests. Maintain IT inventory and equipment records. Assist with system updates and routine maintenance. Perform other tasks assigned by the supervisor. Qualifications Saudi Nationality. Eligible for the Tamheer Program through HRDF. Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field. Skills Basic knowledge of computer hardware, software, and networking. Familiarity with Microsoft Windows and Microsoft Office. Good problem-solving and communication skills. Strong organizational skills and attention to detail. Willingness to learn and work in a team.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>BUSINESS INTRODUCTION</strong><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><strong>JOB TITLE</strong><br>Associate – Information Technology | MAF Retail | Head Office Retail<br><strong>ROLE SUMMARY</strong><br>Associate – Information Technology is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Provide first level support to all business units on all IT related requests</li><li>Provide hotline support during non-office hours, holidays and weekends when required</li><li>Provides support for all IT products and services, which includes answering questions and troubleshooting problems</li><li>Coordinate, test and review request for changes identified by MAF Retail staff</li><li>Update tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job</li><li>Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up</li><li>Support the implementation and action plans in order to increase productivity, performance and effectiveness of the operations</li><li>Report any action that might interfere with the proper functioning of the company</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s Degree in Computer Science or equivalent</li><li>0-2 years of experience in an IT Department</li><li>Business communication and presentation skills</li><li>Highly organized with strong multitasking skills</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Job Title: Technical Support Department: Information Technology Location: Abha & Khamis Mushait – Saudi Arabia<br>We are looking for an IT Technical Support professional to join our team and support retail technology operations across multiple locations.<br>Key Responsibilities:• Install, configure, and maintain POS systems and related peripherals• Troubleshoot hardware, software, and connectivity issues• Support CCTV systems and network infrastructure (routers, switches, access points)• Manage internet connectivity and coordinate with service providers• Provide technical support for desktops, laptops, and business applications• Monitor and maintain WAN, VPN, and site connectivity• Support new store openings and system implementations• Perform regular maintenance, updates, and system documentation• Handle helpdesk tickets and ensure timely issue resolution<br>Requirements:• Diploma or Bachelor’s degree in IT, Computer Science, or related field• 1–2 years of experience in IT Technical Support in the retail sector (required)• Strong knowledge of POS systems, CCTV platforms, and networking• Experience with Microsoft 365, Windows, and Active Directory• Familiarity with ERP systems and ticketing tools• Good communication skills in Arabic & English• Willingness to travel between locations• Valid driver’s license

The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date.<br><br>Responsibilities Manage technologies and provide administrative assistance for various systems Understand various IT troubleshooting and provide technical support Control and monitor data, network access and backup systems Negotiate and communicate with third-party software providers for new software's and troubleshootin<br>g<br>Qualificatio<br>ns<br>Bachelor's degree in computer science or relevant field5+ years of experience in related field Experience in information technology space and solving various software and hardware problems Strong technical problem solving and communication ski<br>lls

Job Purpose Provide basic IT support and assist in maintaining computer systems, software, and network operations to ensure smooth daily business activities. Key Responsibilities Provide basic technical support to users. Install and set up computers, printers, and software. Troubleshoot simple hardware and software issues. Assist in maintaining computer systems and networks. Update software and operating systems when needed. Help organize and manage digital files and data. Perform other IT-related tasks assigned by the supervisor. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Fresh graduate or up to 1 year of experience. Skills Basic knowledge of computer hardware and software. Basic understanding of networking concepts. Good communication and teamwork skills. Willingness to learn and develop new skills.

Since 2004, 2P has been at the forefront of Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and enhance operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment. We are seeking an experienced IT Technical Support Supervisor to oversee technical support operations and ensure the availability, reliability, and performance of the organization's IT infrastructure. The ideal candidate will lead technical support activities, coordinate infrastructure services, and ensure timely resolution of technical incidents while maintaining high service quality standards. This role is ideal for a hands-on technical leader with strong infrastructure knowledge, excellent troubleshooting capabilities, and a passion for delivering outstanding IT support services. Key Responsibilities Supervise daily Technical Support operations and Service Desk activities. Lead and mentor Technical Support Engineers. Monitor IT infrastructure including servers, storage, and network devices. Ensure timely resolution of incidents and service requests. Coordinate preventive and corrective maintenance activities. Maintain IT assets and infrastructure documentation. Monitor KPIs, SLAs, and service quality metrics. Perform root cause analysis for recurring technical issues. Coordinate with Infrastructure, Network, and Security teams. Prepare operational reports and recommend service improvements. Ensure business continuity through proactive infrastructure monitoring. Qualifications & Requirements Bachelor's degree in information technology, Computer Science, or a related field. Minimum 6 years of experience in Technical Support and IT Infrastructure. Previous experience supervising or leading an IT support team. Strong understanding of enterprise IT environments. ITIL certification is preferred. Key Skills Technical Support IT Infrastructure Windows Server Active Directory Microsoft 365Networking VMware ITILIncident Management Service Desk Operations Infrastructure Monitoring Leadership Root Cause Analysis Customer Service Team Management Skills Technical Support • IT Infrastructure • Windows Server • Active Directory • Microsoft 365 • VMware • Networking • Service Desk • Incident Management • Leadership • ITIL • Infrastructure Operations

<h3 >About GE Vernova and the Technical Support Engineer Role</h3> <p >GE Vernova is seeking a <strong >Technical Support Engineer/L</strong> to join its team in Al Khobar, Eastern region. This full-time role is central to providing comprehensive after-sales support to customers, addressing technical issues, and ensuring effective resolution.</p> <h3 >Role Purpose and Scope</h3> <p >This position is responsible for delivering after-sales support for customer issues, encompassing repairs (including parts returns and field intervention), technical assistance, and on-site service. The role operates with a degree of autonomy, guiding department operations or professional activities within a technical discipline. The incumbent is authorized to modify procedures and practices related to tasks, ensuring final results meet established standards for quality, volume, and timeliness. This level requires a <strong >People Leader</strong> capable of hiring and developing talent, with direct responsibility for personnel management, staffing, and performance development.</p> <h3 >Core Responsibilities</h3> <ul > <li >Provide Level 1, 2, and 3 technical support to resolve after-sales customer technical issues, adapting skill level based on problem complexity.</li> <li >Apply in-depth knowledge of a technical discipline, analytical thinking, and technical experience to implement policy and strategy.</li> <li >Maintain comprehensive knowledge of best practices and understand how their area integrates with others, including awareness of competition and market differentiators.</li> <li >Exercise judgment and propose diverse solutions beyond defined parameters to address complex manufacturing processes involving various technical aspects and/or interdependent production cycles.</li> <li >Act as a resource for less experienced colleagues and may lead small projects with low risk and resource requirements.</li> <li >Effectively explain information and develop skills to foster team consensus on domain-specific topics, communicate performance expectations, and manage sensitive issues.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Significant experience in the function, including expertise with digital audio workstations.</li> <li >Knowledge equivalent to a Bachelor's degree from an accredited university, or a Bachelor's degree combined with experience in a relevant field.</li> </ul> <h3 >Desired Skills and Attributes</h3> <ul > <li >Strong oral and written communication skills.</li> <li >Strong interpersonal and leadership skills.</li> <li >Ability to influence others and lead small teams.</li> <li >Capability to lead initiatives of moderate scope and impact.</li> <li >Ability to coordinate multiple projects simultaneously.</li> <li >Effective problem identification and problem-solving skills.</li> <li >Proven analytical and organizational skills.</li> </ul> <h3 >Work Location</h3> <p >This full-time position is based in Al Khobar, Eastern region, and is integral to GE Vernova's commitment to customer satisfaction.</p>

Role Description The Information Technology Specialist at (Saudi Heritage Preservation Society) will provide day-to-day technical support for staff, maintain computer systems, and ensure reliable network operations. This full-time, on-site role in Riyadh, Saudi Arabia involves installing, configuring, and updating hardware and software, monitoring system performance, and resolving technical incidents promptly. The specialist will manage user accounts and access permissions, enforce IT and security policies, and coordinate with vendors and service providers when needed. The role also includes documenting IT procedures, supporting digital tools used in heritage-related projects, and collaborating with other departments to align technology solutions with organizational needs. Qualifications Candidates should possess strong Information Technology fundamentals and hands-on experience with enterprise IT environments. Candidates should possess Network Administration skills, including configuration, monitoring, and maintenance of LAN/WAN and related infrastructure. Candidates should possess Troubleshooting skills, with the ability to diagnose and resolve hardware, software, and connectivity issues efficiently. Candidates should possess Network Security skills, including basic firewall management, access control, and adherence to cybersecurity best practices. Candidates should possess Customer Service skills, with a focus on clear communication, user training, and empathetic support for diverse stakeholders. Relevant bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Experience with operating systems (Windows, mac OS), productivity suites, and ticketing or helpdesk systems. Ability to work on-site in Riyadh, manage multiple tasks, and collaborate effectively in a multicultural, mission-driven environment.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support</li><li>Provide expert-level technical assistance across Windows, macOS, and mobile platforms.</li><li>Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting &amp; Escalation Management</li><li>Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise.</li><li>Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support &amp; Optimize Office IT Infrastructure</li><li>Maintain and enhance video conferencing systems, network connectivity, and shared office technologies.</li><li>Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects</li><li>Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions.</li><li>Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation &amp; Knowledge Sharing</li><li>Create and refine internal documentation, SOPs, and troubleshooting guides.</li><li>Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support</li><li>Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams.</li><li>Ensure consistent service standards across locations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Advanced Troubleshooting</li><li>Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms.</li><li>Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise</li><li>Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance.</li><li>Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness</li><li>Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC).</li><li>Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration</li><li>Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts.</li><li>Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation &amp; Knowledge Sharing</li><li>Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles.</li><li>Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence</li><li>Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity.</li><li>Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy &amp; Leadership</li><li>Operates independently with minimal supervision, managing priorities and resolving escalations.</li><li>Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p>Education</p><ul><li>Bachelor’s degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li>Certifications Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li>Experience Requirements</li><li>Strong professional IT support experience, including remote and onsite roles.</li><li>At least 2 years of experience in IT operations or IT support function.</li><li>Advanced proficiency in Windows, macOS, and mobile platforms.</li><li>Strong experience with MDM tools (Jamf Pro, Intune).</li><li>Familiarity with ITIL service management and compliance practices.</li><li>Experience supporting a global customer base and collaborating across time zones.</li><li>Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues will be an added advantage</li><li><br></li><li>.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li>Certifications Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li>Strong professional IT support experience, including remote and onsite roles.</li><li>At least 2 years of experience in IT operations or IT support function.</li><li>Advanced proficiency in Windows, macOS, and mobile platforms.</li><li>Strong experience with MDM tools (Jamf Pro, Intune).</li><li>Familiarity with ITIL service management and compliance practices.</li><li>Experience supporting a global customer base and collaborating across time zones.</li><li>Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues will be an added advantage</li><li>Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.</li><li>Ability to work in a fast-paced, ever changing environment.</li><li>Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.</li><li>Demonstrated professionalism, service mindset, and interpersonal skills.</li></ul><p>Growth Indicators</p><ul><li>Leads Local Support Operations</li><li>Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.</li><li>Improves Support Processes &amp; User Experience</li><li>Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services.</li><li>Advocates for solutions that reduce friction and elevate satisfaction.</li><li>Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.</li><li>Influences Strategic IT Planning</li><li>Provides input on infrastructure decisions, technology rollouts, and service design.</li><li>Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul><p></p></section>

Junior IT Coordinator / IT Coordinator Job Summary We are looking for a motivated and detail-oriented Junior IT Coordinator / IT Coordinator to support the daily IT operations of the organization. The successful candidate will provide first-line technical support, maintain IT systems and equipment, assist with network and user administration, and ensure smooth delivery of IT services across the business. Key Responsibilities Provide first-level technical support for hardware, software, network, and system-related issues. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Set up workstations, user accounts, email accounts, and system access for new employees. Troubleshoot hardware, software, and network connectivity issues. Monitor and maintain IT infrastructure to ensure system availability. Coordinate with external IT vendors and service providers for maintenance and support. Perform software installations, updates, and security patches. Maintain accurate records of IT assets, licenses, and inventory. Support backup and recovery processes to ensure data protection. Assist in implementing IT projects and system improvements. Ensure compliance with company IT policies and cybersecurity standards. Document support requests and resolutions using the IT ticketing system. Support meeting rooms, video conferencing systems, and office technology. Perform other IT-related duties as assigned. Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.1–3 years of experience in IT Support, Help Desk, Desktop Support, or IT Coordination. Fresh graduates with relevant internships may be considered for junior-level positions. Technical Skills Microsoft Windows Operating Systems Microsoft 365 / Office 365Active Directory Basic Networking (TCP/IP, DNS, DHCP) LAN/WAN Support Hardware & Software Troubleshooting Printer and Peripheral Support Remote Desktop Support Microsoft Office Suite Antivirus & Endpoint Security IT Asset Management IT Ticketing Systems (Service Now, Jira, Freshservice, Zendesk, etc.)

Description:We're hiring an IT Support Analyst to provide technical support, manage IT assets, and ensure smooth day-to-day operations across our offices. This is a great opportunity for someone who enjoys solving problems and supporting end users in a dynamic environment.<br>What you'll do:Provide IT support for employees and office systems Set up devices and accounts for new joiners Manage IT assets and inventory Troubleshoot hardware, software, and connectivity issues Coordinate with vendors and internal teams to resolve IT requests<br>What We're Looking For Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.2–4 years of experience in IT support, service desk, desktop support, or end-user support. Experience with device setup, user support, access management, and routine IT troubleshooting. Strong problem-solving skills and a service-oriented mindset. Good English and Arabic communication skills are preferred. Ability to thrive in a fast-paced and evolving business environment.

Job Title: IT Help Desk Support Experience Required: 1–2 Years Job Summary We are seeking an IT Help Desk Support professional to provide technical assistance to end users and ensure the smooth operation of IT systems. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while delivering excellent customer service. Key Responsibilities Provide first-level technical support to users via phone, email, remote access, or in person. Diagnose and resolve hardware, software, printer, and network issues. Install, configure, and maintain desktops, laptops, and peripheral devices. Set up user accounts, email accounts, and access permissions. Install and update operating systems, software applications, and security patches. Log, track, and resolve support tickets within agreed service levels. Escalate complex issues to senior IT staff when necessary. Maintain accurate documentation of incidents, solutions, and IT assets. Support Microsoft 365 applications and basic Active Directory administration. Ensure compliance with IT policies and security standards. Qualifications Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.1–2 years of experience in IT Help Desk, Technical Support, or a similar role. Good knowledge of Windows operating systems and Microsoft 365. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Familiarity with Active Directory and ticketing systems. Strong problem-solving and troubleshooting skills. Good communication and customer service skills. Ability to work independently and as part of a team. Preferred Skills Microsoft 365 Administration Active Directory Hardware & Software Troubleshooting Network Support Remote Support Tools IT Ticketing Systems Time Management Customer Service Orientation

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment.<br>Key Responsibilities:Provide technical support for hardware, software, and network-related issues. Diagnose and troubleshoot technical problems efficiently. Respond to support requests via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Support remote users using remote access tools. Document issues, resolutions, and processes in the ticketing system. Collaborate with IT teams to escalate and resolve complex issues. Ensure a high level of customer satisfaction through effective communication and follow-up.<br>Requirements:Bachelor’s degree in computer science, Information Technology, or a related field. Minimum of 3 years of experience in an IT Help Desk or similar role. Strong knowledge of computer systems, hardware, software, and network connectivity. Experience with IT ticketing systems and remote support tools. Solid understanding of troubleshooting methodologies.<br>Skills:Excellent problem-solving and analytical skills. Strong communication skills with the ability to explain technical concepts to non-technical users. Customer-oriented mindset with a focus on delivering high-quality support. Attention to detail and ability to work under pressure. Familiarity with ITIL best practices is a plus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.</p><p><br></p><p><b>Reimagine What’s Possible </b></p><p><br></p><p><br></p><p><b><u>PRINCIPAL DUTIES AND RESPONSBILITIES</u></b></p><ul><li>Ensure proper cable management, labelling, and compliance with industry and Air Products DT/IT standards.</li><li>Supervising installation, termination and testing *structured cabling* (Cat5e/Cat6/Cat6a, fiber optics) for data, voice, and CCTV systems.</li><li>Monitoring fiber Optic cable OTDR, fluke testing and documentation.</li><li>Layout of IT Room cabinets, mounting of Equipment and cable management with labeling and documentation.</li><li>Inspection and verification for the installation of communication cable that meets the project requirements.</li><li>Managing IT contractors, vendors, other external parties, coordinating for DT Infrastructure and support services.</li><li>Troubleshoot and repair damaged or faulty cabling, connectors, and network drops.</li><li>Assisting to DT Project team for installation and configuration of DMZ.</li><li>Performing site activities in compliance to the health and safety standards.</li><li>Receiving and executing the assigned task as per the Safety Work Permit requirements.</li><li>Development and approval of Job Safety Analysis/ Risk Assessment for assigned task.</li><li>Provide technical support for Microwave and/or Tetra tower installation and device management in collaboration with the external vendor.</li><li>Prepare, review, and maintain documentation for inspection test reports (ITR) and uploading to Aconex and OT.</li><li>Set up and manage temporary IT infrastructure, including network cabling, wireless access points, and VPN connections.</li><li>Provide local co-ordination for issue remediation &amp; deployments with other DIS teams located remotely. Primarily, but not restricted to network &amp; wireless services.</li><li>Provide local IT support, and maintain IT Standards including Safety for IT rooms within the incumbents of responsibility.</li><li>Provide information technology support for industrial control systems at site</li><li>Provide network hardware upgrades and installations for Maintain Viability work where Network Technical Support would not be performing this role.</li></ul><p>SKILLS</p><ul><li>Technically knowledgeable and driven to learn new things.</li><li>Must be highly motivated with good self-direction and initiative and work well in a remote team environment.</li><li>Good interpersonal and communication skills and ability to work with all levels of people in the organization.</li><li>Expected to work outside of normal business hours and weekends if required to provide technical support.&nbsp;</li><li>Strong problem solving and customer service skills.</li><li>Ability to assess and prioritize competing urgent issues.</li><li>Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>EDUCATION AND EXPERIENCE</p><ul><li>Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience</li><li>Good written and spoken English language skills.</li><li>Proven work experience in desktop support or other IT infrastructure areas.</li><li>Good Knowledge of PC clients including:</li><li>Operating Systems (Microsoft)Windows 7 / Windows 10 – Required</li><li>Network Connectivity (TCP/IP, LAN/WAN) – Required</li><li>Remote Connectivity/SSL/VPN</li><li>Printing – Queue setup, NW troubleshooting, HP hardware knowledge Software distribution/SCCM - Basic knowledge required</li><li>MS Office Products, including Office/O365</li><li>Microsoft SCEP/Windows Firewall</li><li>Virtual desktop infrastructure and/or Citrix</li><li>Other desirable skills/knowledge:</li><li>Familiarity with Industrial Control System (ICS).</li><li>Knowledge of other IT infrastructure tools and services such as networks, servers, security and voice.</li><li>Ability to work with strategic vendors, outside support/service providers and 3rd party vendors.</li><li>Good understanding of ITIL processes used by Air Products (Incident, Change, Problem, etc.)</li><li><br></li></ul><p><br></p></div>

Position Overview We are looking for a motivated Service Desk Agent to join our IT support team. The ideal candidate will provide first-level technical support to end-users, troubleshoot IT-related issues, and ensure timely resolution of incidents and service requests while delivering an excellent customer support experience.<br>Responsibilities Provide first-line technical support for hardware, software, network, and application-related issues. Log, categorize, prioritize, and resolve incidents and service requests in accordance with established SLAs. Diagnose and troubleshoot common IT issues using remote support tools and standard troubleshooting procedures. Escalate complex or unresolved issues to the appropriate Level 2 or specialized support teams. Maintain accurate documentation of incidents, resolutions, and user interactions within the service management system. Communicate effectively with end-users by providing timely updates and ensuring a high level of customer satisfaction. Assist with user account management, password resets, and basic system administration tasks. Contribute to the knowledge base by documenting recurring issues and solutions.<br>Requirements2–3 years of experience in an IT Service Desk, Help Desk, or Technical Support role. Bachelor's degree in Computer Science, Information Technology, or a related field. Strong knowledge of Windows operating systems, Microsoft Office 365, and common desktop applications. Basic understanding of networking concepts, Active Directory, and IT support best practices. Familiarity with ITSM tools such as Service Now, Jira Service Management, or similar ticketing systems is an advantage. Excellent troubleshooting, communication, and customer service skills. Ability to prioritize tasks, work under pressure, and manage multiple support requests simultaneously. ITIL Foundation certification is a plus. Saudi Nationals are encouraged to apply

IT Engineer<br><br>Key Responsibilities Monitor and maintain the organization's network infrastructure and internet connectivity to ensure high availability and optimal performance. Configure, monitor, and troubleshoot network equipment, including switches, routers, and other infrastructure devices. Administer and support Active Directory, user accounts, and Windows-based environments. Prepare and configure laptops and desktops for new employees, including software installation and system setup. Ensure endpoint security by managing antivirus solutions and maintaining compliance with IT security policies. Manage IT assets, including laptops, desktops, and network devices, while maintaining accurate inventory records. Support day-to-day IT operations and provide technical assistance to end users. Ensure compliance with internal IT policies and procedures<br>.<br>Requirements Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related field.3+ years of experience in IT Infrastructure, System Administration, or Technical Support. Strong command of English (written and spoken). Experience with Active Directory and Windows administration. Good understanding of network infrastructure, TCP/IP, LAN/WAN, and internet connectivity. Knowledge of IT security best practices and endpoint protection solutions. Strong troubleshooting, communication, and problem-solving skill<br>s.