Job Title: Technical Support Department: Information Technology Location: Abha & Khamis Mushait – Saudi Arabia
We are looking for an IT Technical Support professional to join our team and support retail technology operations across multiple locations.
Key Responsibilities:• Install, configure, and maintain POS systems and related peripherals• Troubleshoot hardware, software, and connectivity issues• Support CCTV systems and network infrastructure (routers, switches, access points)• Manage internet connectivity and coordinate with service providers• Provide technical support for desktops, laptops, and business applications• Monitor and maintain WAN, VPN, and site connectivity• Support new store openings and system implementations• Perform regular maintenance, updates, and system documentation• Handle helpdesk tickets and ensure timely issue resolution
Requirements:• Diploma or Bachelor’s degree in IT, Computer Science, or related field• 1–2 years of experience in IT Technical Support in the retail sector (required)• Strong knowledge of POS systems, CCTV platforms, and networking• Experience with Microsoft 365, Windows, and Active Directory• Familiarity with ERP systems and ticketing tools• Good communication skills in Arabic & English• Willingness to travel between locations• Valid driver’s license