Position Overview We are looking for a motivated IT Field Support Engineer to join our IT team. The ideal candidate enjoys solving technical issues and providing exceptional end-user support. In this role, you will be responsible for supporting desktops, laptops, printers, and enterprise applications, while troubleshooting hardware, software, and network-related issues to ensure timely resolution and a seamless user experience. Responsibilities Provide first-line technical support for desktops, laptops, printers, and other end-user devices. Troubleshoot and resolve hardware, software, operating system, and basic network issues. Support enterprise applications and assist users with application-related incidents. Log, track, and manage incidents and service requests through the organization's ITSM tool. Escalate complex technical issues to appropriate support teams when required. Install, configure, and maintain IT hardware and software. Ensure timely resolution of support requests while meeting defined service levels. Maintain accurate documentation of incidents, resolutions, and support activities. Deliver professional, customer-focused technical support to end users. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.2–3 years of experience in IT support, desktop support, or field support. Strong knowledge of Windows operating systems, desktop and laptop troubleshooting. Experience supporting printers, enterprise applications, and basic networking concepts. Familiarity with ITSM/service desk tools for incident and request management. Excellent troubleshooting, problem-solving, and communication skills. Ability to prioritize tasks and work independently in a fast-paced environment. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Saudi Nationals are encouraged to apply