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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Because every arrival sets the tone for something extraordinary. As a <strong>Front Office agent,</strong> you are the first point of connection and the lasting impression—bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li><p>Warmly welcome all guests with genuine enthusiasm and a personalized approach.</p><br></li><li>Build strong guest relationships through recognition, personalization, and preference tracking</li><li><p>Conduct efficient check-ins and check-outs, ensuring all required guest information is accurately recorded and profiles are updated. </p><br></li><li><p>Escort guests to their rooms, when necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience. </p><br></li><li><p>Process payments, handle deposits, issue keys, and explain room and hotel features. </p><br></li><li><p>Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy. </p><br></li><li><p>Recognize repeat and VIP guests, anticipate their needs, and tailor the interaction accordingly. </p><br></li><li><p>Provide accurate information about the hotel’s facilities, outlets, and local area happenings. </p><br></li><li><p>Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the appropriate systems. </p><br></li><li><p>Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for. </p><br></li><li><p>Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs. </p><br></li><li><p>Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service. </p><br></li><li><p>Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates. </p><br></li><li><p>Operate the Property Management System confidently for all Front Office functions. </p><br></li><li><p>Manage the Reception email inbox professionally and timely. </p><br></li><li><p>Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards. </p><br></li><li><p>Monitor float accuracy, process currency exchanges, paid outs, and follow cash handling procedures. </p><br></li><li><p>Close cashier audits at shift end, ensuring alignment of balances and documentation. </p><br></li><li><p>Identify upselling opportunities across rooms, suites, F&B outlets, and spa supporting revenue targets. </p><br></li><li><p>Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals. </p><br></li><li><p>Uphold the privacy and confidentiality of all guest information. </p><br></li><li><p>Comply with the hotel’s credit policy and all SOPs related to cashiering and guest services. </p><br></li><li><p>Adhere to all Health, Safety & Hygiene procedures, and be familiar with fire and emergency protocols. </p><br></li></ul><br>Qualifications<br><br><ul><li>Saudi National, Professional , polished, and confident in guest-facing environments</li><li>Energetic, adaptable, and able to thrive in a fast-paced environment</li><li>Strong written and verbal communication skill in English and Arabic</li><li>Ability to work cohesively with co-workers as part of a team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>Ability to promote positive relations with all guests </li><li>Able to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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No experience required </div>
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Bachelor's degree / higher diploma </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.<br><br><p><b><u><span>About The Role:</span></u></b></p><br><br><br><p>As a front desk receptionist, it is crucial to have the ability to respond to a wide variety of guest requests with accuracy and efficiency. Understanding and assessing the needs of each guest is essential in order to provide personalized recommendations and touches that will ensure maximum satisfaction.</p><br><br><p>At Four Seasons, it is not only about meeting the guests' expectations but exceeding them. By truly understanding what the guest wants, you can go above and beyond to create memorable experiences tailored specifically to their preferences</p><br><br><br><p><b><u><span>Four Seasons Hotel Riyadh:</span></u></b></p><br><br><br><p>Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.</p><br><br><p>Area of responsibility is Front Office</p><br><br><br><p><b><u><span>Food & Beverage :</span></u></b></p><br><br><br><p>The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.</p><br><br><p>Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.</p><br><br><br><p><b><u><span>SPA and Wellness:</span></u></b></p><br><br><br><p>Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high-end facilities and a meticulously outfitted fitness center.</p><br><br><br><p><b><u><span>Knowledge and Skills:</span></u></b></p><br><br><ul><li>Written, spoken and reading proficiency in English and Arabic.</li><li>Hotel experience preferred.</li><li>Opera PMS knowledge preferred.</li></ul><br><b><u><span>What to Expect: </span></u></b><br><p>Competitive Net Salaries</p><br><br><p>Competitive housing allowance</p><br><br><p>Transportation Allowance</p><br><br><p>21days’ vacation</p><br><br><p>10 days Public Holidays per year</p><br><br><p>Complimentary employee meals</p><br><br><p>Medical Insurance</p><br><br><p>Life Insurance</p><br><br><p>Employee Assistance Program</p><br><br><p>Worldwide Complimentary Room Nights with Four Seasons</p><br><br><p>Laundry/dry cleaning for provided for work attire.</p><br><br><p>Growth & Development opportunities</p><br><br><p>Additional Family Benefits apply.</p><br><br><br><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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About the Role<br>The End User Computing Analyst provides technical support for KAUST faculty, staff, and departments by diagnosing, resolving, and preventing hardware, software, and end-user computing issues. The role ensures reliable operation of desktops, laptops, peripherals, and related systems, while maintaining high service standards and contributing to continuous improvement of end-user support services.<br>Responsibilities<br>Investigate, diagnose, and resolve hardware, software, and peripheral issues across University‑supported devices to ensure minimal disruption to users. Install, configure, and maintain personal computers, operating systems, and related equipment, ensuring compliance with KAUST standards and procedures. Provide integrated hardware/software troubleshooting, including resolving system conflicts, failures, and configuration issues. Deliver technical assistance to faculty, staff, and departmental support teams, ensuring timely and professional resolution of service requests. Maintain and track IT assets, including acquisition, distribution, movement, and disposal, ensuring accurate configuration and license records. Identify and address unauthorized or unlicensed software installations to maintain compliance. Conduct hardware and software installations or removals, perform testing, correct malfunctions, and document results according to established procedures. Maintain accurate records of user requests, incidents, resolutions, and change requests within the service management system. Contribute to the development and improvement of installation procedures, support standards, and documentation. Provide individual or group training sessions to faculty and staff on end‑user technologies and best practices. Lead small-scale technical projects or sub‑projects (typically under six months), including planning, risk assessment, stakeholder communication, and closure activities. Develop and implement approved changes following established change control processes. Escalate risks, issues, and unresolved incidents to management as required. Mentor junior technicians and support staff, providing guidance and knowledge sharing. Coordinate with the Help Desk and other support teams to ensure consistent handling and timely escalation of end-user requests and incidents. Provide on-site support for network and communication equipment issues affecting end-user devices, escalating complex infrastructure faults to the appropriate specialist teams. Maintain and report on service metrics, including work order status, resolution times, and utilization of support resources, to inform continuous service improvement. Perform other applicable tasks and duties assigned within the scope of the employee’s skills and capabilities.<br>Qualifications<br>Essential Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Preferable Certifications or training in Windows and mac OS support tools and technologies. ACSA or equivalent professional certification. Additional certifications in device management, deployment, or IT service management. Basic knowledge of Linux operating systems.<br><br>Required Skills<br>Minimum 6 years of experience providing end-user support in a professional IT environment, including:Hands-on experience with Windows and mac OS remote support tools. Experience with device deployment solutions for Windows and mac OS. Experience working with directory services such as Active Directory or Open Directory. Experience leading small technical projects or mentoring junior staff. Experience in higher education or large enterprise environments.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <p> <strong>Role Overview</strong> </p> <p>As Front Office Manager (Saudi National), you will be the heart of the guest journey at Gamra Mountain Resort, leading all front-of-house operations and shaping exceptional arrival, stay, and departure experiences.</p> <p>You will play a pivotal role in building a warm, intuitive, and highly personalised service culture that reflects the spirit of Mantis where hospitality is thoughtful, connected, and deeply human.</p> <p>Working closely with the General Manager and leadership team, you will oversee front office operations in a remote mountain resort environment, ensuring operational excellence, strong team engagement, and seamless guest experiences.</p> <p> <strong>Key Responsibilities</strong> </p> <p> <strong>Front Office Leadership</strong> </p> <ul> <li>Lead all Front Office operations including reception, guest services, concierge, and porter teams</li> <li>Ensure smooth arrival, in-stay, and departure experiences for all guests</li> <li>Champion a culture of intuitive, personalised, and attentive service</li> <li>Maintain strong communication with Housekeeping, F&B, and other resort departments</li> </ul> <p> <strong>Guest Experience Excellence</strong> </p> <ul> <li>Create memorable guest journeys rooted in the unique mountain destination experience</li> <li>Handle guest feedback, concerns, and special requests with professionalism and care</li> <li>Anticipate guest needs and proactively enhance satisfaction and loyalty</li> <li>Ensure VIP arrivals and special occasions are delivered to a high standard</li> </ul> <p> <strong>Team Management & Development</strong> </p> <ul> <li>Recruit, train, and lead the Front Office team in line with Mantis service standards</li> <li>Develop a strong, engaged, and service-driven team culture</li> <li>Conduct coaching, performance reviews, and ongoing skills development</li> <li>Foster a collaborative and supportive working environment</li> </ul> <p> <strong>Operational Excellence</strong> </p> <ul> <li>Oversee daily Front Office operations, including room allocations, check-ins, and check-outs</li> <li>Ensure accurate use of PMS systems and guest data management</li> <li>Monitor occupancy, room status, and revenue-related front office processes</li> <li>Maintain strong control of cash handling, billing accuracy, and audit compliance</li> </ul> <p> <strong>Pre-Opening & Systems Setup (if applicable)</strong> </p> <ul> <li>Support pre-opening planning including SOP development and systems implementation</li> <li>Assist in recruitment and onboarding of Front Office team members</li> <li>Help shape guest journey standards and service rituals for the resort opening</li> <li>Collaborate with leadership on readiness planning and operational launch</li> </ul> <br> <div>Qualifications</div> <br> <p> <strong>What We re Looking For</strong> </p> <ul> <li>5+ years experience in Front Office / Rooms Division roles, ideally in resorts or luxury hospitality</li> <li>Pre-opening experience strongly preferred</li> <li>Strong leadership skills with the ability to inspire and develop teams</li> <li>Deep understanding of guest journey design and service excellence</li> <li>Strong knowledge of PMS systems and front office operations</li> <li>Calm, solution-oriented, and highly organised under pressure</li> <li>Excellent communication skills and cultural awareness</li> <li>Passion for hospitality, nature-led destinations, and meaningful guest experiences</li> </ul> <br> <div><br></div><ul> </ul></div></section>
OVERVIEWAt Rosewood Red Sea, the Director of Front Services is responsible for leading the resort’s Front of House operation and shaping a seamless, personalized, and refined guest journey from arrival to departure. This role is central to delivering Rosewood’s luxury service standards across all front-facing touchpoints, while ensuring operational excellence, team engagement, and strong commercial performance. The Director of Front Services will provide strategic leadership across Front Office operations, drive guest satisfaction, maximize revenue opportunities, and foster a culture of service excellence aligned with Rosewood’s A Sense of Place philosophy and brand standards. <br>KEY RESPONSIBILITIES<br>Lead the Front of House operation, ensuring exceptional service delivery at every stage of the guest journey. Oversee the operations of the Guest Relations, Concierge, and Butler departments, ensuring seamless coordination, consistent service standards, and a personalized guest experience across all touchpoints Oversee daily operations across Front Office functions to ensure service consistency, efficiency, and operational readiness. Drive guest satisfaction, personalization, and service recovery in line with Rosewood luxury standards. Maintain a strong presence in guest areas to welcome VIPs and ensure service standards are consistently upheld. Oversee arrivals, departures, room allocations, guest preferences, and operational coordination with relevant departments. Ensure an accurate and effective guest history system is maintained and used to enhance personalization. Monitor quality audit results, including Forbes, LQA, and brand standards, and implement action plans where required. Support group arrivals, departures, and special movements to ensure smooth operational execution. Maximize revenue opportunities through upselling, inventory management, and promotion of resort services and facilities. Lead the Front Office upselling program and monitor performance against targets. Manage departmental budgets, labor productivity, payroll forecasting, and financial performance in line with business needs. Identify operational efficiencies and cost control opportunities without compromising service quality. Lead, coach, and develop the Front Office leadership team, promoting a culture of excellence, accountability, and guest-centric service. Oversee recruitment, training, succession planning, and performance management across the department. Ensure departmental policies, procedures, and operational standards are developed, implemented, and regularly updated. Work closely with the Director of Rooms and other operational leaders to support the resort’s service, operational, and financial objectives. QUALIFICATIONS & EXPERIENCE<br>· Minimum 5-7 years of Front Office or Rooms Division experience, with at least 2-3 years in a senior leadership role within a luxury hotel or resort.<br> · Strong background in Front of House operations, guest experience, and service excellence.<br> · Previous experience in luxury or ultra-luxury hospitality is highly preferred.<br> · Pre-opening experience is an advantage.<br> · Strong knowledge of Front Office operations, guest recognition, service recovery, and room inventory management.<br> · Proven ability to lead and develop high-performing teams in a fast-paced luxury environment.<br> · Strong commercial awareness, including budgeting, payroll, forecasting, and revenue optimization.<br> · Sound understanding of luxury service audits and standards, including Forbes and LQA.<br> · Excellent communication, leadership, and interpersonal skills.<br> · Ability to balance operational detail with strategic oversight and guest-facing leadership.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel. Oversee and coordinate all front office operations, including reception, concierge, and guest services Supervise, train, and mentor front office staff to maintain high-quality service standards Manage guest check-ins, check-outs, and inquiries efficiently and professionally Handle guest complaints and resolve issues promptly and effectively Ensure accurate and timely completion of all front office administrative tasks Collaborate with other departments to provide seamless guest experiences Monitor and maintain front office inventory and supplies Implement and uphold hotel policies and procedures Assist in creating work schedules and managing staff performance Stay updated on local events and attractions to provide guests with relevant information</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Saudi nationality is required for this position Proven experience in hotel front office operations, with at least 2-3 years in a supervisory role Bachelor's degree in Hospitality Management or related field preferred Excellent customer service skills with a professional and friendly demeanor Strong leadership and team management abilities Exceptional communication skills in both Arabic and English Proficiency in hotel management software and computer systems Ability to multi-task and work efficiently in a fast-paced environment Keen attention to detail and problem-solving skills Knowledge of Saudi hospitality standards and cultural norms Flexibility to work various shifts, including weekends and holidays Relevant hospitality certifications are a plus</p><p></p></section>
Front Office Manager Amaala CLINIQUE LA PRAIRIE Umluj, Tabuk, Saudi Arabia (On-site) Job Title: Front Office Manager – Health Resort Amaala Location: Saudi Arabia, Amaala<br>Ever since it was founded in 1931 in Montreux, Switzerland, Clinique La Prairie has established an international reputation as an award-winning destination renowned for delivering the most progressive health and wellbeing programs in an ambience of unparalleled luxury Swiss hospitality.<br>FUNCTION DEFINITION AND MISSIONThe Front Office Manager is responsible for leading and managing all Front Office operations to ensure exceptional guest experiences, seamless arrivals and departures, personalized services, and operational excellence in accordance with Clinique La Prairie standards. The role oversees Front Desk, Guest Relations, Concierge, Airport Services, Guest Communications, and Butler coordination while ensuring the highest levels of guest satisfaction, team engagement, revenue optimization, and service delivery. RESPONSABILITES• Lead and oversee all Front Office operations, ensuring exceptional guest experiences and luxury service standards.• Manage Front Desk, Guest Relations, Concierge, Communications, Airport Services, and Butler operations.• Ensure smooth guest arrivals, departures, room allocations, and overall guest journey management.• Handle VIP guests, guest feedback, complaints, and service recovery effectively. Coordinate closely with Housekeeping, Reservations, Wellness, Engineering, Security, and other departments.• Recruit, train, coach, and develop Front Office colleagues while maintaining high-performance standards. Manage departmental scheduling, staffing levels, and operational productivity.• Monitor room inventory, occupancy, and upselling opportunities to support revenue goals.• Ensure guest profiles, preferences, and operational records are accurately maintained in Opera PMS and related systems.• Support budgeting, cost control, and achievement of departmental objectives. Monitor guest satisfaction scores, operational KPIs, and implement continuous improvement initiatives.• Ensure compliance with company policies, health and safety regulations, and quality standards.• Support pre-opening activities and perform any additional duties assigned by Management.<br>EDUCATIONBachelor in Business administration or equivalent required. Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, or related field preferred.<br>QUALIFICATIONSMinimum 5 years of Front Office experience within luxury hospitality environments, with at least 2–3 years in a managerial or supervisory role. Pre-opening experience in luxury hotels, integrated resorts, wellness resorts, or ultra-luxury hospitality environments is preferred. Excellent English communication skills are required; additional languages are advantageous. COMPETENCESFront Office Operations Management, Guest Experience Leadership, Luxury Service Standards, Revenue Optimization, Opera PMS Proficiency, Team Leadership, Communication Skills, Guest Relations Management, Problem Solving, Decision Making, Financial Awareness, Planning & Organization, Service Recovery, Preopening Experience, Conflict Resolution, Training & Development, Quality Assurance, and Cross-Departmental Collaboration.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Can you be our guests superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! We are currently seeking a Front Office Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences. As the Front Office Supervisor , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team. Our Front Office Supervisors love the hustle and bustle of life! It s not just about check-in and check-out. It s about everything in-between You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level You will exude patience, empathy and have the personality to host the show As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Flexibility and a positive, Yes I Can! Attitude</li><li>An eye for detail</li><li>Is a creative problem-solver</li><li>Passionate about creating extraordinary service</li><li>Ability to work as part of a team to ensure guest satisfaction</li><li>Strong verbal communication skills</li><li>Likes having fun at work</li><li>Experience in a similar position is beneficial but not essential</li></ul><p></p></section>
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<p>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as:<br><br>• Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition<br>• Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them<br>• Establish and maintain effective employee relations<br>• Assist the Director of Front Office in employee related matters such as appraising and consulting<br>• Assist in the preparation of statistical, performance and forecast reports as necessary in order <br>to facilitate annual budget and strategic plan preparation and provide management with marketing information<br>• Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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5+ years </div>
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Bachelor's degree / higher diploma </div>
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Company Description Dia Serv is a professional services organization focused on delivering high-quality support and solutions to its clients. The company emphasizes reliability, efficiency, and clear communication in all aspects of its operations. Dia Serv values a welcoming and organized environment, especially at client-facing touchpoints such as the front office. Team members are encouraged to contribute to a positive customer experience and smooth daily operations. The company supports professional growth and fosters a collaborative workplace culture.<br>Role Description This is a full-time, on-site Front Office Receptionist role based in Riyadh. The Front Office Receptionist will greet visitors, manage incoming calls, and direct inquiries to the appropriate team members. Daily responsibilities include handling front desk operations, maintaining visitor logs, scheduling and confirming appointments, and supporting general office administration. The role involves providing prompt and courteous customer service, managing the reception area to ensure it is clean and organized, and coordinating with internal departments to facilitate smooth communication. The receptionist will also assist with basic clerical tasks such as mail handling, document preparation, and maintaining office supplies.<br>Qualifications<br> Strong Front Office and Receptionist Duties skills, including managing a reception desk and visitor flow Excellent Phone Etiquette and Customer Service skills for handling calls and in-person inquiries professionally Clear and effective Communication skills, both verbal and written Ability to work on-site in Riyadh and maintain a professional appearance and demeanor Basic computer proficiency and experience with office software (e.g., email, calendars, spreadsheets) Organizational skills and attention to detail for managing schedules, records, and administrative tasks Previous experience in a front office, reception, or customer-facing role is preferred Ability to handle multiple tasks, prioritize work, and remain calm in a busy environment
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p><p></p></section>
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.<br>A little taste of your day-to-day Every day is different, but you’ll mostly be:● Managing and coaching your front office team to deliver memorable guest experiences and the warmest welcomes● Engaging with guests to build personal relationships and remedy any complaints● Conducting regular front office inspections to ensure we’re making the right first impression ● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk● Training team members on procedures and taking the lead during an emergency or crisis● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.<br>What we need from you● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration● 3 years of Front Office/Guest Service experience including management experience● Excellent verbal and written communication skills English/Arabic● Excellent attention to detail● Exceptional administrative and time management skills● Willingness to work as part of a team and learn new things● Must be Saudi talent● Must Have Madinah/ Makkah Hotels experience ● At least 2 years of proven experience as Assistant Front Office Manager in Madinah or Makkah. Candidates must possess excellent operational knowledge of the hospitality sector and a strong understanding of local business trends and market dynamics.● Must have hands-on experience with the Oracle OPERA PMS Front Office system.<br>What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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2+ years </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.</p>
<h4>About the role:</h4>
<p>As a front desk receptionist, it is crucial to have the ability to respond to a wide variety of guest requests with accuracy and efficiency. Understanding and assessing the needs of each guest is essential in order to provide personalized recommendations and touches that will ensure maximum satisfaction.</p>
<p>At Four Seasons, it is not only about meeting the guests' expectations but exceeding them. By truly understanding what the guest wants, you can go above and beyond to create memorable experiences tailored specifically to their preferences.</p>
<h4>Four Seasons Hotel Riyadh:</h4>
<p>Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.</p>
<p>Area of responsibility is Front Office.</p>
<h4>Food & Beverage:</h4>
<p>The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.</p>
<p>Our event facilities, with a mix of ballroom and meeting rooms, offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.</p>
<h4>Spa and Wellness:</h4>
<p>Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high-end facilities and a meticulously outfitted fitness center.</p>
<h4>Knowledge and skills:</h4>
<ul>
<li>Written, spoken and reading proficiency in English and Arabic.</li>
<li>Hotel experience preferred.</li>
<li>Opera PMS knowledge preferred.</li>
</ul>
<h4>What to expect:</h4>
<ul>
<li>Competitive net salaries</li>
<li>Competitive housing allowance</li>
<li>Transportation allowance</li>
<li>21 days’ vacation</li>
<li>10 days public holidays per year</li>
<li>Complimentary employee meals</li>
<li>Medical insurance</li>
<li>Life insurance</li>
<li>Employee assistance program</li>
<li>Worldwide complimentary room nights with Four Seasons</li>
<li>Laundry and dry cleaning provided for work attire</li>
<li>Growth and development opportunities</li>
<li>Additional family benefits apply</li>
</ul></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.</p>
<h4>About the role:</h4>
<p>As a front desk receptionist, it is crucial to have the ability to respond to a wide variety of guest requests with accuracy and efficiency. Understanding and assessing the needs of each guest is essential in order to provide personalized recommendations and touches that will ensure maximum satisfaction.</p>
<p>At Four Seasons, it is not only about meeting the guests' expectations but exceeding them. By truly understanding what the guest wants, you can go above and beyond to create memorable experiences tailored specifically to their preferences.</p>
<h4>Four Seasons Hotel Riyadh:</h4>
<p>Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.</p>
<p>Area of responsibility is Front Office.</p>
<h4>Food & Beverage:</h4>
<p>The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.</p>
<p>Our event facilities, with a mix of ballroom and meeting rooms, offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.</p>
<h4>Spa and Wellness:</h4>
<p>Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high-end facilities and a meticulously outfitted fitness center.</p>
<h4>Knowledge and skills:</h4>
<ul>
<li>Written, spoken and reading proficiency in English and Arabic.</li>
<li>Hotel experience preferred.</li>
<li>Opera PMS knowledge preferred.</li>
</ul>
<h4>What to expect:</h4>
<ul>
<li>Competitive net salaries</li>
<li>Competitive housing allowance</li>
<li>Transportation allowance</li>
<li>21 days’ vacation</li>
<li>10 days public holidays per year</li>
<li>Complimentary employee meals</li>
<li>Medical insurance</li>
<li>Life insurance</li>
<li>Employee assistance program</li>
<li>Worldwide complimentary room nights with Four Seasons</li>
<li>Laundry and dry cleaning provided for work attire</li>
<li>Growth and development opportunities</li>
<li>Additional family benefits apply</li>
</ul></p><p></p>
<p><strong>WE ARE HIRING! - Front Office Associate</strong></p><p><strong>Emaar Rsoukh Hotel</strong><br> <strong>Bani Harithah, Madinah, Saudi Arabia</strong></p><p>Emaar Rsoukh Hotel is looking for a <strong>professional, friendly, and guest-focused Front Office Associate</strong> to join our team.</p><p><strong>Candidate Requirements</strong></p><p><strong>Nationality:</strong> Saudi<br><strong>Languages:</strong> Arabic & English — speaking proficiency required<br>Previous Front Office or hotel experience is preferred<br>Excellent customer service and communication skills<br>Professional attitude and ability to work as part of a team<br>Ability to work in a fast-paced hotel environment</p><p><strong>Key Responsibilities</strong></p><ul><li>Welcome and assist guests professionally.</li><li>Handle check-in and check-out procedures.</li><li>Manage guest inquiries, requests, and concerns.</li><li>Assist with reservations and room assignments.</li><li>Maintain accurate guest records.</li><li>Coordinate effectively with other hotel departments.</li><li>Ensure an excellent guest experience throughout the stay.</li></ul><p> </p><p><strong>Location:</strong> Bani Harithah, Madinah, Saudi Arabia<br><strong>Position:</strong> Front Office Associate</p><p>Join our team and be part of delivering exceptional hospitality experiences in Madinah!</p><p> </p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p></p></section>
<p>As a Front Office Supervisor at Four Seasons Red Sea, you will lead by example in delivering exceptional guest service. You will oversee the daily operations of the Front Desk, support and guide Receptionists, and ensure every guest receives a warm welcome, smooth check-in/out process, and personalized attention throughout their stay. Your leadership will be key in maintaining Four Seasons' service standards and creating memorable guest experiences.</p><p>Key Responsibilities:</p><ul><li>Supervise daily Front Desk operations and ensure a seamless guest experience.</li><li>Assist with training, coaching, and supporting Front Desk staff.</li><li>Handle guest concerns professionally and resolve issues promptly.</li><li>Monitor shift checklists, ensure accuracy in billing, and maintain smooth communication with other departments.</li><li>Uphold Four Seasons standards of service, grooming, and professionalism.</li></ul><p>Knowledge and Skills:</p><ul><li>Strong interpersonal and communication skills in both Arabic and English.</li><li>Minimum 1 2 years of experience in a front office or guest-facing supervisory role.</li><li>Knowledge of Opera PMS or similar hotel systems preferred.</li><li>Excellent problem-solving abilities and guest service mindset.</li><li>Ability to remain calm and efficient under pressure.</li><li>Locals only as per the Saudi labour law</li></ul><p>What to Expect from Your Four Seasons Career:</p><ul><li>Competitive Basic Salary</li><li>Live-Out Allowance</li><li>Travel Allowance (if applicable)</li><li>30 Days of Paid Annual Vacation</li><li>10 Public Holidays per Year</li><li>Complimentary Employee Meals</li><li>Medical and Life Insurance Coverage</li><li>Employee Assistance Program</li><li>Complimentary Room Nights at Four Seasons Hotels Worldwide</li><li>Laundry/Dry Cleaning Services for Work Attire</li><li>Career Growth & Development Opportunities</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Strong interpersonal and communication skills in both Arabic and English. Minimum 1 2 years of experience in a front office or guest-facing supervisory role. Knowledge of Opera PMS or similar hotel systems preferred. Excellent problem-solving abilities and guest service mindset. Ability to remain calm and efficient under pressure. Locals only as per the Saudi labour law</p>
Company Description Longevity Wellness Hub is dedicated to elevating the human experience by helping people age well and live better. The hub integrates quantum frequency scanning, advanced fitness protocols, and cutting-edge biohacking technologies to support holistic wellness and performance. Guests gain access to innovative tools and personalized experiences designed to enhance physical, mental, and emotional health. Longevity Wellness Hub also hosts community events to foster connection, education, and ongoing engagement with wellness practices. Role Description This is a full-time, on-site Front House role based in Jeddah. The Front House team member will be the first point of contact for guests, greeting them warmly, managing check-in and check-out processes, and ensuring a welcoming, professional atmosphere. Daily responsibilities include answering inquiries in person, by phone, and online, scheduling and confirming appointments, and providing clear information about services, membership options, and events. The role also involves coordinating with wellness practitioners and operations staff, maintaining a clean and organized reception area, handling payments and basic administrative tasks, and supporting the smooth flow of guests through their sessions. The Front House team member will help promote upcoming programs and community events, gather feedback from guests, and assist with any front-of-house operational needs as they arise as well as become versed in our services to assist all clients Qualifications Strong interpersonal skills and interpersonal communication abilities to build rapport and create a welcoming environment for diverse guests. Excellent verbal and written communication skills to handle inquiries, explain services clearly, and support professional correspondence. Customer service experience, with a focus on hospitality, problem solving, and maintaining a high standard of guest care. Comfort with presentations and explaining offerings, memberships, or wellness programs in an engaging and confident manner. Previous front desk, reception, or hospitality experience, ideally in wellness, fitness, spa, or healthcare settings. Proficiency with scheduling systems, basic office software, and payment processing tools. High level of professionalism, reliability, and attention to detail, with the ability to manage multiple tasks in a dynamic environment. Fluency in English; Arabic language skills are highly beneficial for serving local guests. Ability to work on-site in Jeddah with flexible hours, including evenings and weekends as needed.