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Job Purpose Design, configure, test, and maintain protection and control systems for high-voltage substations (up to 380k V - OHTL - UGC). The Protection Engineer ensures the reliability, selectivity, and speed of protection relays and schemes, including fault analysis and coordination studies. The role is critical for safeguarding substation equipment, preventing blackouts, and ensuring compliance with utility and international standards.<br>Main Interfaces Project Manager / Installation Team Site Engineers / Subcontractors Relay and SCADA Engineers Client / Employer’s Protection Representative Local Utility Protection Department<br>Responsibilities Design, calculate, and implement protection coordination studies for transmission substations (13.8k V, 33k V, 110k V, 115k V, 132k V, 380k V - OHTL - UGC ). Configure, test, and commission numerical protection relays (e.g., transformer, feeder, busbar, and distance protection). Prepare protection setting files, logic diagrams, and control schematics. Perform secondary injection testing, trip circuit checks, and end-to-end protection testing. Analyze fault records and disturbance oscillography to troubleshoot protection misoperations. Ensure all protection schemes comply with local utility standards (e.g., SEC, NEOM, Aramco) and IEC/IEEE regulations. Coordinate with utility protection teams to match grid codes and relay setting requirements. Supervise and mentor site technicians on protection testing procedures and safety. Conduct SAT (Site Acceptance Testing) and support SCADA integration of protection devices. Document test results, as-built relay settings, and provide technical reports to the P&C Manager. Work safely in high-voltage environments, strictly following LOTO and switching procedures.<br>Required Skills and Qualifications Qualifications & Educational Background Bachelor’s degree in Electrical Engineering (Power or Protection focus preferred). Proven experience in protection relay configuration, testing, and coordination for HV/EHV substations. In-depth knowledge of protection schemes (overcurrent, differential, distance, breaker failure, auto-reclose). Familiarity with protection relays from major vendors (Siemens, ABB, GE, SEL, Schneider). Knowledge of IEC 61850 (GOOSE, SV) is an advantage. Understanding of safety standards (NFPA 70E, OSHA).

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At Qiddiya Investment Company, we are shaping a landmark destination redefining entertainment, culture and hospitality in the Kingdom. The Hospitality Business Unit is developing a portfolio of hotel assets central to this vision. As these assets progress, we are seeking experienced professionals to help deliver them to the highest standards of design quality, guest experience and commercial performance.</p><p>In this role, you will provide functional leadership and strategic oversight for FF&amp;E and OS&amp;E across the hospitality portfolio, establishing standards, strategies and governance required to enable successful portfolio delivery. The role ensures integrated operational alignment, budget management, program coordination, lifecycle planning and the execution of design into distinctive, high-quality guest experiences aligned with Qiddiya s vision.</p><p>Key Responsibilities:</p><ul><li>Oversee FF&amp;E and OS&amp;E cross-functional delivery planning from design, budget through to operational readiness, including sequencing, logistics considerations, quality assurance and readiness validation aligned with development timelines.</li><li>Provide FF&amp;E and OS&amp;E functional direction on hospitality development integration requirements, ensuring alignment of operational priorities, implementation considerations and coordinated execution.</li><li>Lead the development, standardization and continuous refinement of FF&amp;E and OS&amp;E operational frameworks, methodologies and delivery approaches to enable consistent and scalable hospitality development execution.</li><li>Manage functional interfaces and cross-disciplinary coordination to support effective communication, mitigate interface risks and enable integrated decision-making across internal and external stakeholders.</li><li>Guide FF&amp;E and OS&amp;E operational enhancement initiatives, capability development and knowledge-sharing practices to improve delivery effectiveness and maintain consistent implementation standards.</li><li>Oversee FF&amp;E and OS&amp;E operational quality, delivery performance and implementation effectiveness and support consistent hospitality outcomes.</li><li>Lead end-to-end FF&amp;E and OS&amp;E lifecycle oversight, including planning, budgeting, sourcing, logistics, installation, asset tagging and handover, ensuring alignment with governance requirements and operational objectives.</li><li>Oversee review and coordination of FF&amp;E and OS&amp;E design specifications, value engineering activities and material selections to support cost optimization, operational suitability and guest experience objectives.</li><li>Lead strategic procurement activities, including supplier engagement, frameworks, tender support, evaluation processes and production oversight, ensuring alignment with procurement governance and delivery requirements.</li><li>Lead strategic logistics planning, warehousing, customs coordination and implementation activities.</li><li>Oversee alignment with operator requirements, brand standards, and asset management priorities by managing reviews, mock-ups, and handover activities to facilitate smooth operational readiness.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Hospitality Management, Interior Design, Interior Architecture, Architecture, Procurement Management, Project Management, Business Administration, or a related field.</p><p>15+ years experience in hotel operations, FF&amp;E and OS&amp;E procurement, project delivery and fit-out within hospitality developments.</p><p>Professional membership or recognized certification preferred (e.g. PMP, RIBA, AIA, RICS or equivalent)</p><p>Experience in KSA / GCC or similar large-scale development environments preferred</p><p>Demonstrates fluency in written and verbal English, with proficiency in Arabic preferred.</p><p>Interprets complex information and analysis to guide functional strategy, inform decision-making and address ambiguity within the scope of the function.</p><p>Capable of leading end-to-end FF&amp;E and OS&amp;E activities within hospitality development, including alignment of budget, program and operational functionality, guest experience expectations, implementation priorities and hospitality readiness requirements across complex hospitality environments.</p><p>Strong presentation and communication skills, with the ability to develop clear, structured decks and present strategies, status and recommendations to stakeholders and governance forums.</p><p>In-depth knowledge of hospitality FF&amp;E and OS&amp;E specifications, material selection considerations, lifecycle costing principles, mock-up and prototype coordination, and operational suitability requirements within hospitality or mixed-use development environments.</p><p>Strong strategic procurement mindset, defining sourcing and logistics approaches, anticipating market and supply chain dynamics and optimizing value across the portfolio.</p><p>Expertise in managing complex stakeholder environments and coordinating across operators, consultants, suppliers, procurement partners, interior design stakeholders, asset management teams, and cross-functional development stakeholders.</p><p></p></section>

<p><span ><strong>Be the change. Join the world’s most visionary developer.</strong></span></p> <p> </p> <p><span >Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.</span></p> <p> </p> <p><span >We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</span></p> <p> </p> <p><span ><strong>Join RSG and be part of the positive change for Saudi Arabia and the world.</strong></span></p> <p> </p> <p> </p> <p><span ><strong>Job Purpose:</strong></span></p> <ul> <li ><span >The Assistant Manager, Sales Experience Center supports the day-to-day operations of Red Sea Global’s Residential Experience Centers. Reporting to the Sales Experience Center Manager, the role ensures that each center maintains the highest standard of presentation, visitor experience, and service delivery in line with RSG brand standards.</span></li> <li ><span >The Assistant Manager coordinates on-site logistics, supports event execution and visitor journey delivery, maintains operational reporting, and acts as the first point of contact for operational issues at assigned center locations.</span></li> <li ><span >The role works closely with the Sales, Marketing, and Business Intelligence teams to support footfall conversion, lead capture accuracy, and community engagement activities.</span></li> </ul> <p><span ><strong> </strong></span></p> <p><span ><strong> </strong></span></p> <p><span ><strong>Job Responsibilities:</strong></span></p> <ul> <li ><span >Support the day-to-day operations of assigned RSG Residential Experience Centers, ensuring each center delivers a consistent, ultra-luxury guest experience aligned with RSG brand standards under the direction of the Sales Experience Center Manager.</span></li> <li ><span >Coordinate the on-site Experience Center team at assigned locations, supporting staffing rosters, daily briefings, and day-to-day performance management under the guidance of the Manager.</span></li> <li ><span >Prepare and maintain weekly and monthly sales center performance reports covering footfall, leads generated, visitor-to-lead conversion, events held, and operational issues, submitting to the Sales Experience Center Manager on a scheduled and ad hoc basis.</span></li> <li ><span >Implement and uphold standardized operating procedures and service protocols at assigned Experience Centers, ensuring consistency in visitor reception, presentation, and follow-through in accordance with standards set by the Manager.</span></li> <li ><span >Support the delivery of bespoke visitor journeys for UHNW and VIP prospects, coordinating private viewing appointments, invitation-only preview events, and personalized welcome experiences as directed by the Manager and in line with RSG’s ultra-luxury positioning.</span></li> <li ><span >Assist in the execution of the residential community engagement program at assigned Experience Centers, supporting curated touchpoints that foster emotional connection, buyer loyalty, and a sense of community belonging among prospective and existing homeowners.</span></li> <li ><span >Coordinate and execute lifestyle events at assigned Experience Centers, managing on-site logistics, vendor liaison, and post-event reporting in support of the annual events calendar set by the Manager and the Marketing and Sales teams.</span></li> <li ><span >Track operational expenditure at assigned Experience Centers against approved budgets, flagging variances to the Manager and supporting the preparation of quarterly budget utilization reports.</span></li> <li ><span >Liaise with the Sales Operations team to ensure qualified leads generated at assigned Experience Centers are captured accurately in Salesforce and handed over to the relevant Sales Director within agreed SLAs.</span></li> <li ><span >Coordinate fit-out, maintenance, and facility management requirements at assigned centers, working with the Facilities, Design, and Project Management teams to resolve issues and ensure centers are always presentation-ready.</span></li> <li ><span >Maintain the architectural model and material board inventory at assigned Experience Centers, coordinating updates with the Design and fit-out teams as new phases or product lines are launched.</span></li> <li ><span >Support the delivery of homeowner onboarding experiences for buyers who have reserved or completed a purchase, coordinating with Sales Operations and Technical Services to ensure the transition from prospect to owner is seamless and brand-consistent.</span></li> <li ><span >Track open issues and risks at assigned centers, maintaining the Issues Register and escalating to the Sales Experience Center Manager with recommended actions and target resolution dates.</span></li> <li ><span >Ensure assigned Experience Centers comply with RSG brand guidelines, health and safety regulations, and quality standards, conducting regular checks and escalating corrective actions to the Manager where required.</span></li> <li ><span >Support the onboarding and training of new Experience Center staff at assigned locations, ensuring team members are equipped with current product knowledge, brand standards, and visitor engagement protocols.</span></li> <li ><span >Carries out any other duties as required.</span></li> </ul> <p><span ><strong> </strong></span></p> <p><span ><strong>Job Requirements:</strong></span></p> <p><span ><strong> </strong></span></p> <p><span ><strong>Qualifications &amp; Experience:</strong></span></p> <ul> <li ><span >Bachelor’s degree in Business Administration, Hospitality Management, Marketing, Real Estate, or a related field.</span></li> <li ><span >A postgraduate qualification in a relevant discipline is advantageous.</span></li> <li ><span >Minimum 5 years’ experience within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment, of which at least 1 year in a supervisory or team coordination capacity. Exposure to UHNW buyer engagement, community events, or lifestyle programming in a luxury residential or destination context is advantageous.</span></li> <li ><span >Prior experience working in a giga-project or branded residence development is a differentiator.</span></li> <li ><span >Fluent in English. Arabic is strongly preferred.</span></li> <li ><span >Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Working knowledge of CRM platforms (preferably Salesforce) for lead tracking and reporting.</span></li> <li ><span >Excellent interpersonal, stakeholder management, and communication skills, including experience engaging with UHNW individuals and high-profile buyers. Strong organizational ability with demonstrated capacity to manage multiple concurrent workstreams.</span></li> <li ><span >High attention to brand standards, quality, and detail. Comfortable operating in a fast-paced, high-expectations environment with frequent interaction with HNW clients and senior leadership.</span></li> </ul> <p><span ><strong> </strong></span></p> <p><span ><strong>Technical Competencies:      </strong></span></p> <ul> <li ><span >Luxury customer experience standards and brand management - Advanced</span></li> <li ><span >Multi-site or multi-location operational management - Advanced</span></li> <li ><span >Events planning, coordination and vendor management - Advanced</span></li> <li ><span >Budget management and financial reporting - Intermediate</span></li> <li ><span >CRM / Salesforce — lead capture, pipeline tracking, and reporting - Intermediate</span></li> <li ><span >Stakeholder management and senior leadership communication - Intermediate</span></li> <li ><span >Real estate or hospitality product knowledge (branded residences preferred) - Intermediate</span></li> <li ><span >Team leadership, coaching, and performance management - Intermediate</span></li> <li ><span >UHNW buyer engagement and bespoke experience design - Advanced</span></li> <li ><span >Residential community building and homeowner loyalty programs - Intermediate</span></li> </ul> </span>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About WSP Middle East</h3> <p style="margin:0 0 12px; ************;">WSP Middle East is seeking a <strong style="font-weight:700;">Passive ICT Infrastructure Lead</strong> to join their team for an airport project in KSA. This full-time role is critical for ensuring the robust and compliant delivery of passive infrastructure within a complex aviation environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The Role</h3> <p style="margin:0 0 12px; ************;">The Passive ICT Infrastructure Lead will oversee all passive infrastructure elements that support Special Airport Systems. This includes structured cabling, pathways, containment systems, and associated infrastructure. The role ensures that passive systems are designed, installed, tested, and commissioned in line with project standards and aviation requirements, while maintaining close coordination with active systems, ICT, and construction interfaces. The Lead will also support the Project Director by monitoring progress and ensuring integration with airport operational frameworks.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Lead the passive Special Airport Systems (SAS) scope throughout the project lifecycle, including design review, shop drawing/submittal review, installation oversight, testing, and handover.</li> <li style="margin:0 0 6px;">Manage passive infrastructure engineering deliverables, such as cable routing, containment coordination, pathway planning, and integration across disciplines.</li> <li style="margin:0 0 6px;">Coordinate with active SAS teams, ICT, and construction stakeholders to ensure seamless interface management and end-to-end system readiness.</li> <li style="margin:0 0 6px;">Ensure installation quality and compliance through inspections, method statement/ITP reviews, and progress verification against programme milestones.</li> <li style="margin:0 0 6px;">Drive commissioning readiness by supporting pre-commissioning checks, FAT/SAT preparation where applicable, integrated testing coordination, and documentation closure.</li> <li style="margin:0 0 6px;">Manage technical queries (RFIs), site issues, and resolution tracking to prevent delays and ensure compliance with airport and aviation expectations.</li> <li style="margin:0 0 6px;">Monitor project progress, highlight risks, and provide clear reporting to the Project Director, supporting decisions and mitigation planning.</li> <li style="margin:0 0 6px;">Ensure documentation quality for handover, including as-builts, test results, O&amp;M inputs, and evidence packs aligned to project requirements.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Experience and Knowledge</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Over <strong style="font-weight:700;">15 years</strong> of relevant experience in passive infrastructure delivery for complex ICT, ELV, airport, or mission-critical environments.</li> <li style="margin:0 0 6px;">Strong knowledge of structured cabling systems, containment (tray, trunking, conduit), pathways, and passive infrastructure coordination in live construction settings.</li> <li style="margin:0 0 6px;">Proven experience working on major multi-stakeholder projects, interfacing with active systems and ICT teams, and managing construction constraints.</li> <li style="margin:0 0 6px;">Solid capability in quality and progress control, including inspections, compliance checks, test planning, and structured close-out procedures.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Essential Skills and Attributes</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Strong stakeholder management and communication skills, with the ability to provide concise and accurate progress and risk updates.</li> <li style="margin:0 0 6px;">A practical, site-oriented mindset coupled with strong problem-solving ability and meticulous attention to technical detail.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Employment Type</h3> <p style="margin:0 0 12px; ************;">This is a full-time position.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Ericsson is seeking a <strong style="font-weight:700;">Pre-Sales Solution Architect IBS</strong> to join our team in Riyadh, Saudi Arabia. This full-time position requires over 10 years of experience and focuses on leading the pre-sales motion for in-building solutions (IBS) within the Kingdom of Saudi Arabia.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Lead the end-to-end pre-sales process for In-Building Solutions (IBS) as the Customer Solution Responsible (CSR), from initial discovery and solution shaping through to proposal development and delivery handover.</li> <li style="margin:0 0 6px;">Engage with customers early to capture specific use cases and Key Performance Indicators (KPIs), translating these into detailed architectures and Bills of Quantities (BoQs).</li> <li style="margin:0 0 6px;">Design and validate solutions, including multi-operator Distributed Antenna Systems (DAS), small cells, and indoor 5G readiness.</li> <li style="margin:0 0 6px;">Develop value cases, Total Cost of Ownership (TCO) analyses, and commercial models. Align with sales teams on pricing strategies to secure wins and provide support for contract terms and risk mitigation.</li> <li style="margin:0 0 6px;">Lead technical presentations, respond to Requests for Proposal (RFPs), conduct demonstrations, and manage trials. Drive technical consensus with customers and partners.</li> <li style="margin:0 0 6px;">Orchestrate cross-functional teams, System Integrators (SIs), and ecosystem partners to achieve high-quality indoor coverage and capacity outcomes.</li> <li style="margin:0 0 6px;">Guide the delivery team on design intent, acceptance KPIs, and performance assurance throughout the launch phase.</li> <li style="margin:0 0 6px;">Collaborate as part of the core-3 team, working alongside commercial and contract fulfillment team members.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Profile</h3> <p style="margin:0 0 12px; ************;">The ideal candidate will possess over 10 years of experience in a relevant pre-sales or solution architecture role. This position requires a professional capable of shaping effective solutions, leading customer engagement, and acting as a primary interface with product areas for in-building solutions.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This role operates within the Saudi Arabian market, focusing on advanced in-building solutions. The successful candidate will work as part of a core-3 team, collaborating with commercial and contract fulfillment colleagues. Ericsson supports an environment where diverse perspectives contribute to innovation and future development.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Company Culture</h3> <p style="margin:0 0 12px; ************;">Ericsson fosters a diverse and inclusive organization, where collaboration among individuals with varied experiences is valued as a driver for innovation and growth. The company encourages professionals from all backgrounds to apply and contribute to its team environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application</h3> <p style="margin:0 0 12px; ************;">We invite qualified candidates to apply for this full-time position in Riyadh.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Duties and Responsibilities</strong></p> <ul> <li> <p>Contribute to end-to-end product development of international partner activations (concept delivery)</p> </li> <li> <p>Act as an interface for international partners on activation planning and execution</p> </li> <li> <p>Translate complex global partnership agreements into clear activation plans and experiences</p> </li> <li> <p>Ensure all activations meet international brand standards and partner expectations</p> </li> <li> <p>Work closely with the Commercial &amp; Games teams to translate partner commitments into physical activations and branded experiences.</p> </li> <li> <p>Collaborate closely with Commercial/Partnerships teams to align on rights, deliverables, and KPIs</p> </li> <li> <p>Design scalable and premium activation formats suitable for global brands</p> </li> <li> <p>Contribute to integration of activations within the festival master plan, ensuring consistency and quality</p> </li> <li> <p>Coordinate with Product, Site Planning, and Experience teams to optimize fan journeys</p> </li> <li> <p>Work with Production and Operations teams to ensure seamless execution on-site</p> </li> <li> <p>Co-Manage external agencies and international vendors delivering activation builds</p> </li> <li> <p>contribute to and align with timelines, budgets, and delivery plans across multiple global partners</p> </li> <li> <p>In collaboration with Senior Manager handle high-complexity stakeholder environments, including senior external stakeholders</p> </li> <li> <p>Define and track activation performance (engagement, brand exposure, partner ROI)</p> </li> <li> <p>Identify opportunities to elevate partner value and innovate activation formats year-on-year</p> </li> <li> <p>Ensure compliance with contractual obligations, legal requirements, and event policies</p> </li> </ul> <p><strong>Education and Experience</strong></p> <ul> <li> <p>Bachelor s degree in Event Management, Business Administration, Marketing, or a related field.</p> </li> <li> <p>6+ years of experience in event product, experiential marketing, or global sponsorship activations</p> </li> </ul> <p><strong>Knowledge, Skills, and Abilities</strong></p> <ul> <li> <p>Strong experience working with international brands or global partners</p> </li> <li> <p>Proven track record of delivering high-profile, large-scale event activations</p> </li> <li> <p>Experience in international sports, esports, or major global events strongly preferred</p> </li> <li> <p>Strong understanding of sponsorship rights, branding requirements, and commercial deliverables</p> </li> <li> <p>Exceptional stakeholder management skills, including senior/global stakeholders</p> </li> <li> <p>Experience managing multiple partners simultaneously in complex environments</p> </li> <li> <p>Strong project management skills with attention to detail and execution excellence</p> </li> <li> <p>Experience managing agencies, production partners, and international vendors</p> </li> <li> <p>Ability to operate in fast-paced, high-pressure environments</p> </li> <li> <p>Interest in gaming/esports and fan engagement is a strong plus.</p> </li> <li> <p>Fluent in English and Arabic (spoken and written).</p> </li> <li> <p>Prior professional experience working in KSA.</p> </li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Event Management, Business Administration, Marketing, or a related field.</p> <p>6+ years of experience in event product, experiential marketing, or global sponsorship activations</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><p><b> We are seeking an ERP SCM Specialist with strong expertise in SAP S/4HANA Sales &amp; Distribution (SD) to support and enhance our Sales, Supply Chain, and Warehouse Management processes. The candidate will work closely with business stakeholders to optimize end-to-end order-to-cash and logistics operations while driving continuous improvement and digital transformation initiatives.</b></p><p><b>Requirements</b></p><ul><li><b>Bachelor's degree in&nbsp;Engineering, Supply Chain, or related field.</b></li><li><b>3-4 years of hands-on experience in SAP SD within SAP S/4HANA environments.</b></li><li><b>Minimum of 2 full-cycle SAP implementation projects with active involvement in design, configuration, testing, training, and go-live support. </b></li><li><b>Good-to-have experience in:</b></li></ul><p> -<b> SAP MM (Materials Management)</b></p><p> -<b> SAP PP (Production Planning)</b></p><p> -<b> SAP EWM&nbsp;(Extended Warehouse Management)</b></p><p><br></p><p><b>Key Responsibilities</b></p><ul><li><b>Configure and support SAP SD solutions in SAP S/4HANA.</b></li><li><b>Collaborate with business teams to analyze requirements and improve supply chain processes.</b></li><li><b>Support order-to-cash, logistics, warehouse, and inventory-related business processes.</b></li><li><b>Participate in system enhancements, testing, user training, and post-go-live support.</b></li><li><b>Work with cross-functional teams to ensure seamless integration between SD and other SAP modules.</b></li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li><b>Strong knowledge of Sales &amp; Distribution processes including order management, pricing, shipping, billing, and customer logistics.</b></li><li><b>Solid understanding of Supply Chain and Warehouse Management operations.</b></li><li><b>Experience integrating SAP SD with logistics and related modules.</b></li><li><b>Strong analytical, problem-solving, and stakeholder management skills.</b></li><li><b>Ability to communicate effectively in both Arabic and English.</b></li></ul><p><br></p></div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Avensys Consulting and the Opportunity</h3> <p style="margin:0 0 12px; ************;">Avensys is a reputed global IT professional services company, headquartered in Singapore, with a strong presence across various regions. We are currently seeking a <strong style="font-weight:700;">full-time HRIS Specialist</strong> to join our team in <strong style="font-weight:700;">Al Khobar, Eastern, Saudi Arabia</strong>. This pivotal role involves the dedicated management and optimization of our critical SAP SuccessFactors platform.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Platform Focus</h3> <p style="margin:0 0 12px; ************;">The HRIS Specialist will serve as a key resource, responsible for the comprehensive management, ongoing support, and strategic optimization of Avensys's <strong style="font-weight:700;">SAP SuccessFactors platform</strong>. This position requires a specific focus on the <strong style="font-weight:700;">Employee Central (EC)</strong> and <strong style="font-weight:700;">Recruitment Module (RCM)</strong> to ensure seamless and efficient HR and talent acquisition operations across the organization.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Administer, configure, and maintain SAP SuccessFactors Employee Central (EC) and Recruitment Module (RCM).</li> <li style="margin:0 0 6px;">Troubleshoot system issues, resolve user support tickets, and ensure data integrity within the HRIS.</li> <li style="margin:0 0 6px;">Build and maintain workflows, business rules, and custom reports to support HR and talent acquisition processes.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A Bachelor’s degree in Information Technology (IT) or Management Information Systems (MIS).</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">3+ years of HRIS experience</strong> with hands-on configuration in SAP SuccessFactors EC and RCM.</li> <li style="margin:0 0 6px;">Strong understanding of end-to-end HR and recruiting workflows.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Compensation and Work Environment</h3> <p style="margin:0 0 12px; ************;">This position offers a competitive base salary and company benefits. Avensys fosters a collaborative work environment and provides opportunities for career progression.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Candidates meeting the above requirements are encouraged to apply for this full-time position in Al Khobar.</p>

<p>Provide first-line Odoo support to users across finance, sales, warehouse, and production. Clear backlog data entry - enter, verify, and reconcile historical and pending transactions, invoices, stock movements, and records to bring the ERP fully up to date. Maintain master data: products, customers, suppliers, bills of materials, and price lists. Configure and test Odoo modules; support new module rollouts and go-live activities. Build and customise reports and dashboards for management. Prepare process documentation and user guides; train staff on new features. Coordinate with external Odoo partners and developers on customisations and bug fixes. Monitor system performance, log issues, and escalate where needed. Support periodic data audits, stock counts, and month-end/year-end closing activities.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong><br>Bachelor's or college degree in Computer Science, Information Systems, or an equivalent field</p><p><strong>Experience</strong><br>Minimum 5 years of hands-on experience working with ERP systems. Odoo experience is mandatory - functional configuration essential, technical exposure an advantage. Proven experience with high-volume, accurate data entry and reconciliation.</p><p><strong>Skills</strong><br>Strong working knowledge of Odoo core modules: Sales, Purchase, Inventory, Accounting, Manufacturing. Advanced Excel skills (lookups, pivot tables, data cleaning, imports). Good written and spoken English. High attention to detail and a methodical, organised approach. Able to work independently and communicate clearly with non-technical users.</p><p><strong>Eligibility</strong><br>Age between 25 and 35. Indian or Pakistani nationality. Currently in Saudi Arabia with a transferable Iqama - applicants without a transferable Iqama will not be considered.</p>

<p>Project Manager Position: Project Manager Project: Digital Transformation Project Location: Onsite Language: Arabic (Mandatory) Experience: 5+ Years Education: Bachelor's Degree in Information Technology, Computer Science, Engineering, or equivalent. Job Summary We are seeking an experienced Arabic-speaking Project Manager to lead the successful planning, execution, and delivery of enterprise technology projects. The ideal candidate will manage project scope, timelines, resources, stakeholders, and risks while ensuring project objectives are achieved within budget and schedule. Key Responsibilities Lead end-to-end project planning and execution. Develop project plans, schedules, milestones, and deliverables. Coordinate with business stakeholders and technical teams. Manage project risks, issues, and dependencies. Monitor project progress and prepare executive status reports. Ensure compliance with organizational governance and quality standards. Facilitate meetings, workshops, and project reviews. Manage vendor and client communications. Ensure successful project delivery and user acceptance. Required Skills Project Management methodologies (Agile, Waterfall, Hybrid) Stakeholder Management Risk Management Budget &amp; Resource Planning Microsoft Project/Jira Excellent communication skills Leadership and team management Strong documentation skills Qualifications Bachelor's Degree in IT or equivalent. Minimum 5 years of Project Management experience. Arabic language proficiency is mandatory. Onsite availability. Share</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Project Management methodologies (Agile, Waterfall, Hybrid)</li><li>Stakeholder Management</li><li>Risk Management</li><li>Budget &amp; Resource Planning</li><li>Microsoft Project/Jira</li><li>Excellent communication skills</li><li>Leadership and team management</li><li>Strong documentation skills</li><li>Bachelor's Degree in IT or equivalent.</li><li>Minimum 5 years of Project Management experience.</li><li>Arabic language proficiency is mandatory.</li><li>Onsite availability.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong></p><br><p>Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.</p><br><p>Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.</p><br><p><strong>Your role</strong></p><br><p>We're seeking a <strong>Senior Fraud Investigator</strong> for our Trust and Safety team. As a Senior Fraud Investigator, you will lead complex investigations, identify sophisticated fraud and financial crime patterns, and act as a key partner to cross-functional stakeholders to drive prevention, controls, and operational excellence.</p><br><p>You will be expected to demonstrate strong investigative judgment, influence outcomes through clear reporting, and proactively surface risks and insights that improve Tamara’s security posture. You will also mentor junior investigators and help refine investigation frameworks, SOPs, and quality standards.</p><br><p><strong>Your responsibilities</strong></p><br><ul><li>Lead end-to-end investigations into high-risk or high-impact cases (fraud, AML/financial crime typologies, account misuse, merchant abuse, and other suspicious activity).</li><li>Perform deep-dive analysis across multiple signals/sources to detect patterns, trends, and emerging threats.</li><li>Produce high-quality investigation reports with clear timelines, evidence, conclusions, and recommended actions.</li><li>Partner with Risk, Compliance, Product, Data, and Engineering teams to improve detection rules, controls, and tooling; translate investigation findings into scalable solutions.</li><li>Provide coaching, case reviews, and guidance to other investigators; raise investigation quality and consistency.</li><li>Define and iterate on SOPs, QA standards, and escalation criteria; help improve turnaround time and accuracy.</li><li>Communicate with customers and merchants (in Arabic and English) to verify details and resolve complex cases.</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.</li></ul><p><strong>Your expertise</strong></p><br><ul><li>3-5 years of fraud, risk operations, AML, transaction monitoring, or investigations experience.</li><li>Strong analytical skills and attention to detail.</li><li>Excellent verbal and written communication; ability to write clear, persuasive investigation narratives.</li><li>Experience using fraud/risk tooling and case management tools (e.g., Groupe IB, Sardine, Focal/Mozn, SEON).</li><li>Fluency in Arabic and English.</li><li>Ability to work shifts and weekends.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>ACQUIRED COMPETENCIES BASED ON JOB ROLE Core Functional: Business Acumen: Understand NFP business environment and objectives. Interpret and apply internal policies and procedures Intermediate. Communication: Communicate and deliver information in a business context both verbally and in writing in a clear, concise, and comprehensive manner Intermediate. Data Analysis &amp; Reporting: Monitor, collect and interpret a range of raw data from various sources, evaluate/analyze results and create reports to assist decision making process in various aspects of work at NAPCO Intermediate. Language: Knowledge of, and the ability to use National and Foreign languages both spoken and written - Intermediate. Planning &amp; Organizing: Organize and plan work/project activities to efficiently accomplish tasks and meet short &amp; long term objectives Intermediate. Technological Ability: Understand and effectively use standard equipment and office automation systems and software Intermediate. Technical Functional: B2B End User Behavior: Know Napco end-users purchase and consumption behavior in a business-to business (B2B) context ensuring that we are offering customers an entire solution Intermediate. B2B Customer Behavior: Know Napco end-users and customers purchase and consumption behavior in a business-to-business-to-consumer (B2B2C) context and their expectations including stated and implied needs - Intermediate. Credit Management: Effectively manage credit activities and credit limits granted to customers in line with Napco Credit Policy Intermediate. Market Intelligence: Understand, capture, and communicate industry trends, current market dynamics, competitor activities, environmental forces, and changes in customer needs and requirements in how they relate to Napco sales operations Intermediate. Market Research: Conduct/manage/commission relevant quantitative and qualitative research to support marketing plans, assess and select reliable and valid external primary and secondary research methodology and data sources in order to provide management with accurate and up-todate information and outcome Basic. Market Positioning Analytical Tools and Targeting: Design and perform analytical analysis (SWOT and GAP analysis), in order to define the segments on which Napco companies should focus, due to market size and growth trends, and to define their competitive advantage. Identify and use the right tools that helps the clear and best positioning of a product and/or the company in the consumer and/or customer s perception. Perform price and product quality/benefit analysis to define the product positioning within the brand architecture and across the product category Basic. Market Segmentation: Divide and subdivide a large market into clearly identifiable segments of customers and/or consumers, having similar demand characteristics, in order to support the design of a marketing mix matching the needs of those targeted segments Basic. Merchandising: Apply different methods, practices, and operations used to promote and sustain Napco B2C commercial activities Expert. Pricing Strategies and Policies: Set pricing strategies and policies enabling at securing Napco Companies business objectives mix: sales and market share growth; return on investment and targeted perceived brand value Intermediate. Product Development: Know product development methodology and life cycle, consumer research and proforma P&amp;L. and to estimate EMV (estimated market value) and perform a competitive evaluation to define product positioning. Evaluate the product at different product development phases from basis for interest, to basis for commercialization Advanced. Product Knowledge and Positioning: Know all information, including positioning, pertaining to the sales product in question, and to explain all features and answer any inquiry related to our products and those of the competition, in order to reinforce the image or identity in the minds of Napco target market Intermediate. Sales Process: Prospect, forecast, maintain customer requirements (stated and implied needs), secure payment, reconcile accounts, recapture lost customers, prepare and close deals and contracts, balance collection and deliveries, handle customer complaints, and work on the Customer Relationship Management (CRM) system Advance. Selling Techniques and Skills: Apply a wide range of sales, negotiation, persuasion, and presentation techniques and skills to influence prospective buyers into closing a purchase order. Keep longterm business association leveraging from interpersonal skills Intermediate. Strategic Marketing Planning: Prepare, develop, communicate, implement, and manage the Brand Development Plan or the strategic marketing plan and product/brand portfolio derived from Napco overall business strategy and contributing to its formulation, in order to maximize revenues and profits and secure sustainable competitive advantage - Basic. Sustainability: Understand sustainability practices, environmental regulations, and packaging industry trends Intermediate. Trade Finance: Know customs duties, country regulations, INCOTERMS, payment modalities and guarantees, insurances, and international shipping and trade agreements of relevance to Napco sales operations Basic.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.</p><p>CORE WORK ACTIVITIES</p><p>Leading Room Operations Team</p><p>Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.</p><p>Managing Property Rooms Operations Function(s)</p><p>Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Performs other duties, as assigned, to meet business needs.</p><p>Managing and Monitoring Activities that Affect the Guest Experience</p><p>Understands the brand's service culture. Provides excellent customer service by being readily available/approachable for all guests. Strives to continually improve guest and employee satisfaction. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies that all team members meet or exceed all hospitality requirements.</p><p>Managing Profitability</p><p>Assists in performing required annual Quality audit with General Manager (GM) &amp; Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Strives to maximize the financial performance of the department.</p><p>Conducting Human Resources Activities</p><p>Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Verifies that orientations for new team members are thorough and completed in a timely fashion. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Celebrates successes and publicly recognizes the contributions of team members.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Guest Services and Front Desk Operations<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Assists with energy conservation efforts by monitoring compliance during property tours.<br>Supporting Projects and Policies Related to Guest Experience and Safety<br>• Supports implementation of the customer recognition/service program, communicating and ensuring the process.<br>• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Ensures compliance with all policies, standards and procedures.<br>• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>• Understands and complies with loss prevention policies and procedures.<br>Ensuring and Providing Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Maintains high visibility in public areas during peak times.<br>• Provides immediate assistance to guests as requested.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Records guest issues in the guest response tracking system.<br>• Reviews comment cards and guest satisfaction results with employees.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Performs Front Desk duties in high demand times.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Company Description Welcome to SLS The Red Sea , where bold creativity and unapologetic luxury come to life. Part of Ennismore s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia s most exciting lifestyle destinations. The resort features 150 impeccably designed keys, five dynamic Food &amp; Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect. More than a hotel, SLS The Red Sea is a living stage a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.</p><p>Job Description At SLS The Red Sea, exceptional guest experiences begin behind the scenes. As Chief Steward , you will play a vital leadership role in maintaining the highest standards of cleanliness, hygiene, safety, and operational efficiency across our culinary and food service areas. Leading the stewarding team, you will ensure that kitchens, back-of-house areas, equipment, and service spaces are maintained to impeccable standards. Working closely with the Executive Chef, F&amp;B management, and culinary teams, you will support a safe, efficient, and well-organized operation that reflects the luxury standards and sustainability commitments of SLS The Red Sea. This is a hands-on leadership role requiring strong organization, communication, and team management skills, with a focus on maintaining operational excellence and creating an environment that supports exceptional culinary and guest experiences.</p><p>Key Responsibilities Lead and oversee all stewarding operations, ensuring high standards of cleanliness, sanitation, and operational efficiency across kitchens, back-of-house areas, and food service spaces. Supervise the cleaning, maintenance, and proper use of kitchen equipment, utensils, dishwashing machines, and related tools. Manage stewarding inventory, including cleaning supplies, chemicals, and equipment, ensuring appropriate usage, stock availability, and cost control. Organize staff schedules, daily task assignments, and operational coverage to meet the needs of the business. Coordinate waste management and recycling practices in line with hotel procedures, local requirements, and sustainability initiatives. Conduct regular inspections of kitchens, storage areas, and stewarding facilities to ensure cleanliness, readiness, and compliance with required standards. Work closely with the Executive Chef, F&amp;B management, and HACCP team to identify potential risks and maintain compliance with food safety, hygiene, and sanitation requirements. Lead, train, coach, and develop stewarding team members, fostering a positive, disciplined, respectful, and high-performing working environment. Communicate job expectations, responsibilities, and operational standards clearly to all stewarding team members. Conduct performance evaluations and provide constructive feedback to support continuous team development and performance improvement. Ensure strict adherence to food safety, hygiene, sanitation, occupational health, and safety standards, including ongoing readiness for internal and external inspections. Maintain strong communication and collaboration with culinary, F&amp;B, and front-of-house teams to ensure smooth operations and support an exceptional guest experience. Maintain a visible presence during operational and service periods, providing guidance to the team and addressing operational requirements as needed.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum of 3 5 years of supervisory experience in stewarding, ideally within a 5-star hotel, luxury resort, or high-end hospitality environment.</li><li>Proven leadership experience with the ability to manage, motivate, coach, and develop a diverse team.</li><li>Comprehensive knowledge of sanitation standards, hygiene practices, food safety requirements, and HACCP principles.</li><li>Strong understanding of stewarding operations, inventory control, and cleaning procedures.</li><li>Familiarity with commercial kitchen equipment, dishwashing systems, and related operational tools.</li><li>Strong organizational, communication, problem-solving, and time-management skills.</li><li>Basic computer literacy and the ability to maintain accurate operational records.</li><li>Commitment to maintaining exceptional standards of cleanliness, safety, efficiency, and sustainability.</li></ul>

<p>The Reservations Manager leads the Reservations department for FAENA The Red Sea, setting the standard of warmth, artistry, and precision that defines every guest s first impression of the FAENA Culture. The role is responsible for the strategic and operational management of the reservations function, driving revenue performance and ensuring every booking journey reflects the sophistication, exclusivity, and emotive storytelling of the FAENA brand. The Reservations Manager partners closely with Revenue Management, Front Office, Sales &amp; Marketing, and Guest Experience teams to translate FAENA s vision of curated indulgence into flawless, personalised booking experiences from first inquiry to arrival.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Champion and reinforce a culture of warmth, precision, and pride within the reservations function, consistent with the FAENA Culture.</li><li>Oversee day-to-day reservations operations across all channels (phone, email, OTAs, GDS, direct website) ensuring accuracy, efficiency, and an exceptional guest experience at every touchpoint.</li><li>Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with FAENA s luxury positioning and brand voice.</li><li>Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.</li><li>Analyse booking pace, pickup, denials, and cancellation trends; recommend action plans to maximise occupancy and RevPAR.</li><li>Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed.</li><li>Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue.</li><li>Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times.</li><li>Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfilment of special requests.</li><li>Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach.</li><li>Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations.</li><li>Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership.</li><li>Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities.</li><li>Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey.</li><li>Manage overbooking strategy and inventory control in coordination with Revenue Management, minimising risk while optimising occupancy.</li><li>Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the FAENA offering.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>QUALIFICATIONS DESIRED</strong></p><ul><li>Bachelor s degree in Hospitality Management, Business, or related field preferred.</li><li>Minimum 4 6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1 2 years in a supervisory or managerial capacity.</li><li>Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), GDS, and channel management platforms.</li><li>Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy.</li><li>Pre-opening experience within a luxury resort or lifestyle brand is an advantage.</li><li>Fluency in English required; additional languages are a strong advantage.</li></ul><p><strong>SKILLS</strong></p><ul><li>Inspirational leadership with the ability to coach, motivate, and hold a team accountable to luxury service standards.</li><li>Strong commercial acumen with an analytical, revenue-driven mindset.</li><li>Exceptional communication, negotiation, and interpersonal skills across all levels of the organisation.</li><li>Meticulous attention to detail and accuracy in data and financial handling.</li><li>Composed, solutions-oriented approach to problem-solving under pressure.</li><li>Strong organisational and time-management abilities, able to balance strategic and operational priorities.</li><li>Collaborative team player who partners effectively across Front Office, Revenue, Sales, and Marketing.</li><li>Proficiency in reservations technology, Microsoft Office, and reporting tools.</li><li>A refined, guest-centric sensibility that embodies the artistry, warmth, and sophistication of the FAENA Culture.</li><li>Sound judgment and discretion when handling VIP, celebrity, or high-profile guest arrangements.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.&nbsp;<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>CRITICAL TASKS<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.<br>Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).<br>Maintain awareness of undesirable persons on property premises.<br>Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.<br>Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.<br>Complete appropriate safety training and certifications to perform work tasks.<br>Policies and Procedures<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Follow company and department policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Perform other reasonable job duties as requested.<br>Guest Relations<br>Address guests' service needs in a professional, positive, and timely manner.<br>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.<br>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Thank guests with genuine appreciation and provide a fond farewell.<br>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.<br>Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).<br>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Communication<br>Provide assistance to coworkers, ensuring they understand their tasks.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.<br>Talk with and listen to other employees to effectively exchange information.<br>Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Assists Management<br>Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.<br>Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.<br>Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.<br>Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).<br>Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.<br>Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).<br>Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.<br>Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.<br>Coordinate tasks and work with other departments to ensure that the department runs efficiently.<br>Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.<br>Actively listen to and consider the concerns of other employees, responding appropriately and effectively.<br>Develop and maintain positive and productive working relationships with other employees and departments.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals.<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards.<br>Monitor the performance of others to ensure adherence to quality expectations and standards.<br>Physical Tasks<br>Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.<br>Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.<br>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.<br>Stand, sit, kneel, or walk for an extended period across an entire work shift.&nbsp;<br>Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.<br>Enter and locate work-related information using computers and/or point of sale systems.<br>Read and visually verify information in a variety of formats (e.g., small print).&nbsp;<br>Move at a speed that is required to respond to work situations (e.g., run, walk, jog).<br>Visually inspect tools, equipment, or machines (e.g., to identify defects)<br>Move through narrow, confined, or elevated spaces.<br>Move over sloping, uneven, or slippery surfaces and steps.<br>Move up and down stairs and/or service ramps.<br>Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.<br>Housekeeping Protocol<br>Identify and report preventative or other maintenance issues in public areas or guest rooms.<br>Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.<br>Respond promptly to requests from guests, Front Desk, or At Your Service requests.<br>Identify room assignments and type of cleaning required for each room.<br>Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.<br>Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.<br>Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.<br>Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.<br>Complete incident reports for any incidents or accidents that occur during shift.<br>Guest Rooms, Villas, and Suites<br>Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.<br>Report missing hotel/resort property and damages to room to manager/supervisor.<br>Housekeeping Quality Control<br>Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.<br>Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.<br>Housekeeping Coordination<br>Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.<br>Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out, but bags were found in the room).<br>Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.<br>Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.<br>Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.<br>Prepare and distribute room assignments to Housekeeping staff.<br>COMPETENCIES<br>Analytical Skills<br>Decision-Making<br>Problem Solving<br>Computer Skills<br>Interpersonal Skills<br>Customer Service Orientation<br>Team Work<br>Diversity Relations<br>Interpersonal Skills<br>Communications<br>Listening<br>Communication<br>English Language Proficiency<br>Personal Attributes<br>Dependability<br>Integrity<br>Positive Demeanor<br>Safety Orientation<br>Presentation<br>Stress Tolerance<br>Adaptability/Flexibility<br>Initiative<br>Organization<br>Time Management<br>Detail Orientation<br>Multi-Tasking<br>Planning and Organizing<br>Physical Abilities<br>Visual Acuity<br>Assists Management<br>Resolving Conflict<br>Delegating and Directing<br>Coaching and Developing<br>Team Building<br>Performance Management<br>PREFERRED QUALIFICATIONS<br>Education<br>High school diploma/G.E.D. equivalent<br>Related Work Experience<br>At least 1 year of related work experience<br>Supervisory Experience<br>At least 1 year of supervisory experience<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Is responsible for the day to day management of the Housekeeping Department for Rosewood Hotel to ensure that all guest rooms, public areas, staff areas are cleaned and maintained to the highest standards. Is responsible for leading and directing the Housekeeping Teams to achieve Rosewood Standards, LQA Standards and any other internal programs such as Go Audit Position focuses on ensuring guest satisfaction, internal guest satisfaction and cost control objectives are met. In the absence of the Executive Housekeeper is responsible for managing the entire Housekeeping Operation. Responsibilities: Is fully versed in the job responsibilities of each position within the Housekeeping Structure. Is highly visible in the areas of responsibility, leads by example and maintains regular checks. Develops and Maintains General Cleaning schedule &amp; issues tasks accordingly. Understands and implements procedures to operate and maintain all departmental equipment. Ensures that staff members have the proper supplies and equipment Works closely with Front Desk to ensure rooms are prioritized and cleaned to meet arrival pattern and guest needs and/or requests. Manages the Lost and Found Procedure. Works closely with Engineering on guest room maintenance needs. Trains staff members to work in a safe manner and ensure they are able to expedite emergency procedures when required. Participates in the investigation of associate accidents and incidents as required Inspects as many rooms as possible on an ongoing basis and measures performance of room attendants and floors supervisors on a daily/monthly basis. Personally inspects all VIP Arrival Rooms Encourages empowerment within the team and in co-ordination with the Butlers to surprise and delight our guests. Sets an example in appearance, dress and behavior, displays outstanding hospitality skills and is a role model for the department. Reviews the Section Rosters on a weekly basis, ensuring guests service, operational needs and financial objectives are met. Interact with guests to obtain feedback on product quality and service levels, effectively respond to and handle any guest complaints or problems, escalate to a Manager as required. Ensure all guest issues are passed to the BCC and captured on the Glitch report Observes service behaviors of staff members and provides timely constructive feedback to individuals, continuously strives to improve performance. Communicates Comments Cards and all Guest Feedback to staff. Conducts daily meeting highlighting, Operational Issues, VIP s, Glitches, Short Training Session on Procedures/Hospitality etc, Shift Responsibilities. Is fully conversant with departmental SOP s, ensures they are executed. Conducts training and refresher training with staff members. Completes and Supervises a departmental orientation program for new staff members to receive the appropriate training to effectively complete their job. Cross Train staff members as appropriate. Conducts regular and effective training in order to maintain/improve the standards. Maintain training records. Communicates performance expectations in accordance with the job description for each position. Conducts staff member appraisals, providing feedback. Establishes and maintains open, collaborative relationships with staff members and ensures they do the same within the team. Coaches and councils staff members as required, maintain an open door policy to help identify and rectify issues. Participates in disciplinary procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOP s. Celebrate success and recognize contributions of the team members. Maintains close contact with the Butler Department, ensuring that guest preferences regarding room types etc are taken care of. Maintains clear and effective communication with other departments such as Purchasing, Engineering and Front Office. Is fully conversant with the Fire Procedure, Security Procedure, Health and Safety Procedure, Departmental Code of Conduct . Trains staff members on the procedures to ensure they can effectively deal with any of these situations should they arise. Is familiar with first aid formalities, ensures the Front Desk First Aid boxes are always fully stocked. Carries out the responsibilities of the Manager on Duty as per the schedule assigned by the Executive Office.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. Why this role matters Customer service is evolving faster than ever. Customers expect instant, personalized support, while support teams are under constant pressure to resolve issues faster without sacrificing quality. AI is fundamentally changing how support organizations operate, and we're building the products that will define that future. As our Principal Product Manager , you'll own the strategy and direction of Lucidya's Customer Service Suite , including OmniServ, our ticketing and case management platform, mobile experience, and the AI-powered capabilities that enable support teams to work smarter. This isn't a role where you'll simply manage a backlog. You'll define where the product goes, make difficult prioritization decisions, and shape experiences that thousands of users rely on every day. You'll spend time with customers, understand how they actually work, and turn those insights into products that solve meaningful problems. We're looking for someone who enjoys solving complex challenges, questions assumptions, and is excited by building products where AI creates real customer value - not simply because it's the latest trend. What You'll Do Own the vision, strategy, and roadmap for Lucidya's Customer Service Suite, ensuring every investment moves the product closer to solving meaningful customer problems. Spend time with customer support teams, operations leaders, and enterprise customers to deeply understand how they work, where they struggle, and what would genuinely improve their day-to-day experience. Work closely with Engineering and Design to continuously deliver valuable improvements, favouring learning through iteration over waiting for perfection. Make thoughtful product decisions by balancing customer needs, business priorities, technical complexity, and long-term platform strategy. Champion AI-powered experiences that genuinely improve agent productivity and customer outcomes, rather than adding technology for technology's sake. Partner with Customer Success, Sales, and Marketing to ensure new capabilities are successfully adopted and create measurable business impact after launch. Use customer feedback, product analytics, market trends, and experimentation to continuously improve the product and validate product decisions. Create alignment across stakeholders by communicating product strategy, priorities, trade-offs, and roadmap decisions with clarity and confidence. Build trust across cross-functional teams by creating a collaborative environment where great ideas can come from anyone. Who You Are You've spent 7-9 years building B2B SaaS products and have owned a product or product suite end-to-end not just individual features. You enjoy solving customer problems more than shipping features. You naturally ask "What problem are we solving?" before deciding "What should we build?" You're comfortable making difficult prioritization decisions and explaining the reasoning behind them, even when not everyone agrees. You enjoy spending time with customers and believe the best product decisions come from understanding real user behaviour rather than assumptions. You collaborate exceptionally well with engineers and designers. You don't need to write production code, but you're technical enough to challenge ideas, understand trade-offs, and make informed decisions together. You're naturally curious. Whether it's a new AI capability, workflow automation tool, or emerging technology, you've probably already experimented with it before someone asked you to. You value progress over perfection and know when it's time to ship, learn, and iterate. You're comfortable using data to support your decisions but know that numbers alone rarely tell the full story. You communicate clearly with technical and non-technical audiences alike and can simplify complex ideas without oversimplifying the problem. You're fluent in both Arabic and English , enabling you to work closely with our customers across the region. You'll likely have experience with Product management platforms such as Jira and Confluence. Collaboration tools including Miro and Figma. Product analytics platforms such as Mixpanel, Amplitude, or similar. SQL for exploring product data and validating hypotheses. Customer support platforms such as Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, or similar. Generative AI tools such as ChatGPT, Claude, GitHub Copilot, or equivalent productivity tools. Bonus points if you have: Previously worked in Customer Support, Customer Success, Contact Centres, or Service Operations before moving into Product. Built AI-powered workflows or automation products that delivered measurable customer outcomes. Experience designing or building enterprise customer service software. What Success Looks Like (First 6 Months) Within your first six months, you'll have built a deep understanding of Lucidya's Customer Service Suite, our customers, and the workflows that power their support operations. More importantly, you'll have: Become the go-to product leader for the Customer Service Suite, with a deep understanding of both the product and the customer problems it solves. Shipped meaningful improvements to OmniServ or the mobile experience that customers notice and that measurably improve how support teams work. Earned the trust of Engineering, Design, and cross-functional stakeholders by making thoughtful product decisions, communicating trade-offs clearly, and consistently delivering value. Built strong relationships with customers and established a regular feedback loop that directly influences product priorities. Defined and communicated a clear product roadmap that balances customer needs, business priorities, and long-term product strategy. Identified opportunities to leverage AI and automation in ways that create genuine value for support teams rather than simply introducing new technology. What the hiring process will look like Our hiring process is designed to help both you and us determine whether this is the right fit.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You've spent 7-9 years building B2B SaaS products and have owned a product or product suite end-to-end not just individual features. You enjoy solving customer problems more than shipping features. You naturally ask "What problem are we solving?" before deciding "What should we build?" You're comfortable making difficult prioritization decisions and explaining the reasoning behind them, even when not everyone agrees. You enjoy spending time with customers and believe the best product decisions come from understanding real user behaviour rather than assumptions. You collaborate exceptionally well with engineers and designers. You don't need to write production code, but you're technical enough to challenge ideas, understand trade-offs, and make informed decisions together. You're naturally curious. Whether it's a new AI capability, workflow automation tool, or emerging technology, you've probably already experimented with it before someone asked you to. You value progress over perfection and know when it's time to ship, learn, and iterate. You're comfortable using data to support your decisions but know that numbers alone rarely tell the full story. You communicate clearly with technical and non-technical audiences alike and can simplify complex ideas without oversimplifying the problem. You're fluent in both Arabic and English , enabling you to work closely with our customers across the region. You'll likely have experience with Product management platforms such as Jira and Confluence. Collaboration tools including Miro and Figma. Product analytics platforms such as Mixpanel, Amplitude, or similar. SQL for exploring product data and validating hypotheses. Customer support platforms such as Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, or similar. Generative AI tools such as ChatGPT, Claude, GitHub Copilot, or equivalent productivity tools. Bonus points if you have: Previously worked in Customer Support, Customer Success, Contact Centres, or Service Operations before moving into Product. Built AI-powered workflows or automation products that delivered measurable customer outcomes. Experience designing or building enterprise customer service software.</p><p></p></section>

Key Responsibilities:<br>Enterprise Application Portfolio Management Own the enterprise applications roadmap including SAP S/4HANA Cloud Private Edition (RISE), Success Factors, Extended Warehouse Management (EWM), and SAP BTP. Manage the full application lifecycle: requirements gathering, solution design, development, testing, deployment, and post-go-live support. Lead application rationalization efforts, identifying consolidation and modernization opportunities across the portfolio. Ensure enterprise applications meet compliance requirements for ZATCA, MIRA, and EDI integrations.<br>Digital Transformation & Process Automation Drive the execution of digital transformation initiatives aligned with Sunbulah’s approved organizational transformation strategy. Lead business process automation programs leveraging SAP BTP, Microsoft Power Platform, and integration middleware. Champion the SAI (Smart AI Interface) initiative and enterprise AI adoption across productivity, analytics, and operational platforms. Implement process mining and optimization techniques to identify inefficiencies and drive continuous improvement. Lead the design and deployment of Contract Lifecycle Management (CLM) and other governance automation solutions.<br>Integration & Middleware Architecture Design and govern the enterprise integration architecture connecting SAP with third-party platforms, government portals, and business systems. Oversee API management, event-driven integration patterns, and middleware platforms ensuring scalability and reliability. Manage integration touchpoints with ZATCA (e-invoicing), MIRA, EDI partners, and 3PL systems.<br>Vendor & Partner Governance Act as the primary liaison with SAP Application Management Services (AMS) partners, managing SLAs, escalations, and delivery quality. Lead RFP processes, vendor evaluations, and contract negotiations for enterprise application services. Coordinate with external consultants, implementation partners, and technology vendors to ensure alignment with business objectives. Support the hybrid internal/AMC partnership model, ensuring clear accountability between in-house teams and managed services.<br>Stakeholder Management & Business Alignment Serve as the go-to IT business partner for functional leads across Finance, Supply Chain, Sales, HR, and Operations. Translate business requirements into technical solutions, ensuring IT delivery creates measurable outcomes. Develop and present executive dashboards and reporting (Power BI) to track project health, KPIs, and digital maturity progress. Support the IT Director in building Its reputation as a strategic business partner through structured communication and visible quick wins.<br>Team Leadership & Knowledge Transfer Manage and mentor a cross-functional team of business analysts, technical consultants, and application support staff. Drive knowledge transfer and capability building within the IT organization to reduce dependency on external resources. Establish and enforce IT governance frameworks, documentation standards, and change management processes. Contribute to IT organizational development by implementing structured onboarding, training programs, and performance frameworks.<br>Qualifications & Experience:Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field.10+ years of experience in enterprise application management, with at least 5 years in a leadership or managerial capacity. Proven experience managing SAP-centric landscapes (S/4HANA, ECC, Success Factors, EWM, BTP) in FMCG or manufacturing environments. Strong track record of delivering end-to-end digital transformation and business process automation programs. Hands-on experience with enterprise integration platforms, middleware architecture, and API management. Demonstrated expertise in vendor governance, RFP management, and managing outsourced delivery teams. Experience with Microsoft 365 and Power Platform ecosystems (Power BI, Power Automate, Power Apps).<br>Technical Competencies:• SAP Ecosystem Mastery.• Enterprise Integration Architecture.• BPM & Process Automation.• AI & Data-Driven Solutions.• Application Lifecycle Management.