Be the change. Join the world’s most visionary developer.

Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.

We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.

Join RSG and be part of the positive change for Saudi Arabia and the world.

Job Purpose:

• The Assistant Manager, Sales Experience Center supports the day-to-day operations of Red Sea Global’s Residential Experience Centers. Reporting to the Sales Experience Center Manager, the role ensures that each center maintains the highest standard of presentation, visitor experience, and service delivery in line with RSG brand standards.
• The Assistant Manager coordinates on-site logistics, supports event execution and visitor journey delivery, maintains operational reporting, and acts as the first point of contact for operational issues at assigned center locations.
• The role works closely with the Sales, Marketing, and Business Intelligence teams to support footfall conversion, lead capture accuracy, and community engagement activities.

Job Responsibilities:

• Support the day-to-day operations of assigned RSG Residential Experience Centers, ensuring each center delivers a consistent, ultra-luxury guest experience aligned with RSG brand standards under the direction of the Sales Experience Center Manager.
• Coordinate the on-site Experience Center team at assigned locations, supporting staffing rosters, daily briefings, and day-to-day performance management under the guidance of the Manager.
• Prepare and maintain weekly and monthly sales center performance reports covering footfall, leads generated, visitor-to-lead conversion, events held, and operational issues, submitting to the Sales Experience Center Manager on a scheduled and ad hoc basis.
• Implement and uphold standardized operating procedures and service protocols at assigned Experience Centers, ensuring consistency in visitor reception, presentation, and follow-through in accordance with standards set by the Manager.
• Support the delivery of bespoke visitor journeys for UHNW and VIP prospects, coordinating private viewing appointments, invitation-only preview events, and personalized welcome experiences as directed by the Manager and in line with RSG’s ultra-luxury positioning.
• Assist in the execution of the residential community engagement program at assigned Experience Centers, supporting curated touchpoints that foster emotional connection, buyer loyalty, and a sense of community belonging among prospective and existing homeowners.
• Coordinate and execute lifestyle events at assigned Experience Centers, managing on-site logistics, vendor liaison, and post-event reporting in support of the annual events calendar set by the Manager and the Marketing and Sales teams.
• Track operational expenditure at assigned Experience Centers against approved budgets, flagging variances to the Manager and supporting the preparation of quarterly budget utilization reports.
• Liaise with the Sales Operations team to ensure qualified leads generated at assigned Experience Centers are captured accurately in Salesforce and handed over to the relevant Sales Director within agreed SLAs.
• Coordinate fit-out, maintenance, and facility management requirements at assigned centers, working with the Facilities, Design, and Project Management teams to resolve issues and ensure centers are always presentation-ready.
• Maintain the architectural model and material board inventory at assigned Experience Centers, coordinating updates with the Design and fit-out teams as new phases or product lines are launched.
• Support the delivery of homeowner onboarding experiences for buyers who have reserved or completed a purchase, coordinating with Sales Operations and Technical Services to ensure the transition from prospect to owner is seamless and brand-consistent.
• Track open issues and risks at assigned centers, maintaining the Issues Register and escalating to the Sales Experience Center Manager with recommended actions and target resolution dates.
• Ensure assigned Experience Centers comply with RSG brand guidelines, health and safety regulations, and quality standards, conducting regular checks and escalating corrective actions to the Manager where required.
• Support the onboarding and training of new Experience Center staff at assigned locations, ensuring team members are equipped with current product knowledge, brand standards, and visitor engagement protocols.
• Carries out any other duties as required.

Job Requirements:

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, Real Estate, or a related field.
• A postgraduate qualification in a relevant discipline is advantageous.
• Minimum 5 years’ experience within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment, of which at least 1 year in a supervisory or team coordination capacity. Exposure to UHNW buyer engagement, community events, or lifestyle programming in a luxury residential or destination context is advantageous.
• Prior experience working in a giga-project or branded residence development is a differentiator.
• Fluent in English. Arabic is strongly preferred.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Working knowledge of CRM platforms (preferably Salesforce) for lead tracking and reporting.
• Excellent interpersonal, stakeholder management, and communication skills, including experience engaging with UHNW individuals and high-profile buyers. Strong organizational ability with demonstrated capacity to manage multiple concurrent workstreams.
• High attention to brand standards, quality, and detail. Comfortable operating in a fast-paced, high-expectations environment with frequent interaction with HNW clients and senior leadership.

Technical Competencies:     

• Luxury customer experience standards and brand management - Advanced
• Multi-site or multi-location operational management - Advanced
• Events planning, coordination and vendor management - Advanced
• Budget management and financial reporting - Intermediate
• CRM / Salesforce — lead capture, pipeline tracking, and reporting - Intermediate
• Stakeholder management and senior leadership communication - Intermediate
• Real estate or hospitality product knowledge (branded residences preferred) - Intermediate
• Team leadership, coaching, and performance management - Intermediate
• UHNW buyer engagement and bespoke experience design - Advanced
• Residential community building and homeowner loyalty programs - Intermediate