Ticket Agent Jobs in Saudi

<h3 >Position Summary</h3> <p >IHG Hotels &amp; Resorts is seeking a <strong >Reservation Supervisor InterContinental</strong> to join our team in Jeddah, Makkah, Saudi Arabia. This full-time role is central to managing the daily operations of the booking department, leading the reservation team, and optimizing room revenue for the InterContinental property.</p> <h3 >Role Overview</h3> <p >The Reservation Supervisor is responsible for overseeing all aspects of the reservation process, ensuring efficiency and high service standards. Key duties include supervising daily bookings, providing training to staff, and maintaining accuracy in inventory management to support the hotel's revenue goals.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead, coach, and schedule reservation agents to ensure consistent delivery of high service standards.</li> <li >Manage and oversee all incoming room requests, group blocks, changes, and cancellations received through phone, email, and various online channels.</li> <li >Monitor room availability, rates, and market codes to effectively maximize occupancy and overall revenue.</li> <li >Handle VIP bookings, complex guest requests, and professionally resolve escalated guest concerns.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this position should possess <strong >5 to 10 years of relevant experience</strong> in reservation management, preferably within the hospitality sector.</p> <h3 >Work Environment and Company</h3> <p >This is a full-time position based in Jeddah, Makkah, Saudi Arabia, within the InterContinental brand under IHG Hotels &amp; Resorts. The role operates within a dynamic hospitality environment focused on delivering exceptional guest experiences and optimizing hotel performance.</p> <h3 >Application Information</h3> <p >We invite qualified candidates to apply for this opportunity to contribute to a leading global hospitality brand.</p>

<h3 >About the Role</h3> <p >Accor is seeking a <strong >Reservation Agent</strong> to join our team in Medina, Al Madinah, Saudi Arabia. This is a full-time position designed for candidates with 0-1 years of experience. The Reservation Agent will be responsible for managing guest bookings and ensuring a positive experience from the initial point of contact.</p> <h3 >Role Summary</h3> <p >As a Reservation Agent, you will serve as the primary contact for guests, delivering professional service and facilitating a seamless booking process. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving business success and building lasting relationships with our clientele within a dynamic team environment in Madinah.</p> <h3 >Key Responsibilities</h3> <ul > <li >Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor.</li> <li >Efficiently process accommodation bookings for diverse market segments, including leisure travelers, business clients, and group reservations.</li> <li >Accurately input and maintain all reservation information in the Property Management System, ensuring data integrity.</li> <li >Strategically upsell room types and complementary services to maximize revenue while addressing guest needs and preferences.</li> <li >Provide comprehensive information about the property, amenities, facilities, and local attractions in Madinah to enhance the guest experience.</li> <li >Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled.</li> <li >Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication.</li> <li >Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages.</li> <li >Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner.</li> <li >Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions.</li> <li >Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence.</li> </ul> <h3 >Candidate Requirements</h3> <ul > <li >0-1 years of experience in a relevant customer service or hospitality role.</li> <li >Flexible availability to work various shifts, including weekends and holidays as required.</li> <li >Customer-focused attitude with a genuine passion for delivering exceptional service.</li> <li >Proven ability to work collaboratively and supportively within a team environment.</li> <li >Knowledge of local Madinah attractions and cultural awareness is advantageous.</li> </ul> <h3 >About Accor</h3> <p >Accor is a global hospitality group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. Accor is committed to offering numerous opportunities for professional development and advancement. The company embodies a vision of responsible hospitality, where every gesture, smile, and action contributes to creating a positive and memorable impact for customers, colleagues, and the planet.</p> <h3 >Application Information</h3> <p >Candidates interested in this <strong >full-time</strong> Reservation Agent position in Medina are encouraged to apply.</p>

<h3><strong>About the Role</strong></h3><p>Accor is seeking a <strong>Reservation Agent</strong> to join its team. This <strong>full-time</strong> position is suitable for candidates with <strong>0-1 years of experience</strong> in a related field. The Reservation Agent plays a key role in managing guest accommodation inquiries and bookings, contributing to the overall guest experience.</p><h3><strong>About Accor</strong></h3><p>Accor is a global leader in the hospitality sector. The company is committed to fostering an environment where individuals can develop professionally and find purpose in their work. Accor supports its employees in their daily growth and learning, aiming to build tomorrow's hospitality together.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels.</li><li>Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings.</li><li>Accurately record all required reservation information in our Property Management System.</li><li>Upsell room types and additional services to maximize revenue while meeting guest needs.</li><li>Provide detailed information about our property, amenities, and local attractions.</li><li>Collaborate with other departments to ensure guest requests and special requirements are met.</li><li>Handle changes, cancellations, and special requests with a customer-centric approach.</li><li>Maintain up-to-date knowledge of room availability, rates, and promotional offers.</li><li>Assist in resolving customer complaints and concerns in a timely and professional manner.</li><li>Contribute to the continuous improvement of our reservation processes and guest experience.</li></ul><h3><strong>Qualifications and Experience</strong></h3><p>Applicants for this position should have <strong>0-1 years of experience</strong> in a relevant field, such as reservations, customer service, or hospitality.</p><h3><strong>Work Type</strong></h3><p>This is a <strong>full-time</strong> employment opportunity within the Accor team.</p><h3><strong>Application Process</strong></h3><p>Interested candidates are invited to submit their application through the designated portal.</p>

<h3 >About the Tamayyaz Program and Role</h3> <p >IBIS is seeking a <strong >Tamayyaz Reservation Agent</strong> to join its team in Jeddah and Makkah, Saudi Arabia. This full-time position is offered as part of the Tamayyaz Nationalization Development Program, which enables Saudi talents to acquire essential skills and knowledge for various professions within the hospitality field. The program utilizes a combination of classroom learning and on-job training within a specific timeframe. This opportunity is exclusively for Saudi nationals.</p> <h3 >Primary Objective of the Position</h3> <p >The primary objective of the Reservation Agent is to maximize hotel revenue and ensure guest satisfaction. This is achieved by efficiently receiving, handling, and processing guest reservations under the direction of the Space Controller. The job incumbent is expected to operate in line with the hotel’s established guidelines, business plan, corporate guidelines, and service concepts.</p> <h3 >Key Responsibilities</h3> <ul > <li >Greet guests over the phone in a friendly and courteous manner.</li> <li >Accurately record reservation information, identifying and recording group and transient business codes.</li> <li >Inform other departments of VIP arrivals and pre-block special requests or VIP accommodations.</li> <li >Identify commissionable reservations, secure required information, and process deposit details.</li> <li >Identify and record special billing instructions, approving credit after consultation with the Space Controller.</li> <li >File all reservations systematically for easy referral and assist in maintaining accurate room inventory control.</li> <li >Assist with the preparation of the four-day forecast and VIP list, and keep the Space Controller informed of new group bookings.</li> <li >Utilize yield management and up-selling techniques to achieve maximum occupancy and average rate.</li> <li >Handle all special requests appropriately and utilize guest history files for personalized service.</li> <li >Promote hotel restaurants and other services and facilities to guests to maximize customer satisfaction and hotel revenue.</li> <li >Deal with assigned incoming correspondence, faxes, and reservation messages in a timely and accurate manner.</li> </ul> <h3 >Operational Standards and Compliance</h3> <ul > <li >Follow all applicable laws, corporate standards, and guidelines.</li> <li >Maintain high confidentiality in regards to guest privacy.</li> <li >Report all potential and real hazards appropriately and immediately.</li> <li >Fully understand and follow the hotel’s fire, emergency, and bomb procedures to ensure the security and safety of guests and employees.</li> <li >Work in a safe manner that does not harm or injure self or others, adhering to hotel regulations and existing laws.</li> <li >Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this role should possess <strong >0-1 years of experience</strong>. This position is suitable for individuals looking to develop their careers within the hospitality sector through a structured nationalization program.</p> <h3 >Professional Development and Conduct</h3> <ul > <li >Attend all meetings and training required by the Space Controller.</li> <li >Assist colleagues in performing similar or related jobs after approval of the Space Controller.</li> <li >Ensure guest satisfaction by attending to their requests and inquiries courteously and efficiently.</li> <li >Accept a flexible work schedule necessary for uninterrupted service to hotel guests.</li> <li >Maintain own working area and materials clean, tidy, and in good shape, reporting defective materials and equipment to the Space Controller.</li> <li >Continuously seek to improve knowledge of own job function, including hotel facilities, nearby sights of interest, hotel standards of operation, departmental procedures, accepted methods of payment, and the hotel’s credit policy.</li> </ul>

<p>We are looking for an enthusiastic reservations employee to join our team and contribute to providing an exceptional experience for our customers. You will be responsible for efficiently managing and confirming reservations, and ensuring customer satisfaction by providing professional service.<br><br>**Tasks and Responsibilities:**<br><br>* Receiving and confirming reservation requests via phone and email.<br>* Providing comprehensive information about available services and offers to customers.<br>* Resolving customer inquiries and complaints effectively and friendly.<br>* Updating reservation schedules accurately to ensure no conflicts.<br>* Cooperating with other departments to ensure smooth workflow.</p>

<h3 >About the Opportunity</h3> <p >IHG Hotels &amp; Resorts is seeking an <strong >Assistant Reservations Manager</strong> to join our team in <strong >Jeddah, Makkah, Saudi Arabia</strong>. This full-time position is central to managing the hotel's booking operations, optimizing room revenue, and ensuring exceptional guest service through effective team leadership and operational oversight.</p> <h3 >Role Overview</h3> <p >The Assistant Reservations Manager plays a critical role in leading the booking team, tracking room income, and providing comprehensive training to staff. This position is responsible for monitoring daily reports, overseeing third-party booking sites, and directly assisting guests to ensure a seamless reservation experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Supervise reservation agents, conduct daily briefings, and monitor phone calls to ensure quality service standards are consistently met.</li> <li >Produce room occupancy reports, track booking goals, and actively contribute to maximizing daily sales revenue.</li> <li >Handle complex guest requests and resolve complaints efficiently and professionally.</li> <li >Ensure effective synchronization and collaboration with the front desk and sales teams to optimize operations.</li> <li >Monitor daily reservation reports and oversee activity on third-party booking platforms.</li> <li >Assist guests directly with their reservation needs and inquiries.</li> <li >Provide training and development to reservations staff to enhance their skills and performance.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this role should possess <strong >5 to 10 years of experience</strong> in reservations management within the hospitality sector, preferably in a leadership capacity.</p> <h3 >Work Type and Location</h3> <p >This is a <strong >full-time</strong> position based in <strong >Jeddah, Makkah, Saudi Arabia</strong>, offering a dynamic work environment within the hospitality industry.</p> <h3 >Application Information</h3> <p >Interested candidates who meet the specified requirements are encouraged to apply to join the IHG Hotels &amp; Resorts team.</p>

<h3 >About the Opportunity</h3> <p >IHG Hotels &amp; Resorts is seeking an <strong >Assistant Reservations Manager</strong> to join our team in <strong >Jeddah, Makkah, Saudi Arabia</strong>. This full-time position is central to managing the hotel's booking operations, optimizing room revenue, and ensuring exceptional guest service through effective team leadership and operational oversight.</p> <h3 >Role Overview</h3> <p >The Assistant Reservations Manager plays a critical role in leading the booking team, tracking room income, and providing comprehensive training to staff. This position is responsible for monitoring daily reports, overseeing third-party booking sites, and directly assisting guests to ensure a seamless reservation experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Supervise reservation agents, conduct daily briefings, and monitor phone calls to ensure quality service standards are consistently met.</li> <li >Produce room occupancy reports, track booking goals, and actively contribute to maximizing daily sales revenue.</li> <li >Handle complex guest requests and resolve complaints efficiently and professionally.</li> <li >Ensure effective synchronization and collaboration with the front desk and sales teams to optimize operations.</li> <li >Monitor daily reservation reports and oversee activity on third-party booking platforms.</li> <li >Assist guests directly with their reservation needs and inquiries.</li> <li >Provide training and development to reservations staff to enhance their skills and performance.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this role should possess <strong >5 to 10 years of experience</strong> in reservations management within the hospitality sector, preferably in a leadership capacity.</p> <h3 >Work Type and Location</h3> <p >This is a <strong >full-time</strong> position based in <strong >Jeddah, Makkah, Saudi Arabia</strong>, offering a dynamic work environment within the hospitality industry.</p> <h3 >Application Information</h3> <p >Interested candidates who meet the specified requirements are encouraged to apply to join the IHG Hotels &amp; Resorts team.</p>

<h3 >About the Role</h3> <p >Grand Hyatt Al Khobar is seeking a <strong >Guest Service Officer - Reservations</strong> to join their team in Al Khobar. This full-time position is open to Saudi Nationals and involves contributing to the efficient operation of the Reservations department within the Rooms Division.</p> <h3 >Role Overview</h3> <p >The Guest Service Officer - Reservations plays a key role in ensuring the smooth and effective functioning of all reservation-related activities. This position is integral to the Rooms Division, supporting overall guest satisfaction through precise and timely reservation management.</p> <h3 >Responsibilities</h3> <ul > <li >Contribute to the smooth and efficient running of the Reservations department.</li> <li >Support the overall operations within the Rooms Division.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li >Saudi Nationality is required for this position.</li> <li >0-1 year of experience is required.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Al Khobar, within the Grand Hyatt Al Khobar establishment. The role operates within the dynamic environment of a hotel's Rooms Division, specifically focusing on reservations.</p> <h3 >Application Process</h3> <p >Interested candidates who meet the specified requirements are encouraged to apply for this role.</p>

<h3 >Position Summary</h3> <p >IHG Hotels &amp; Resorts is seeking a <strong >Reservation Supervisor InterContinental</strong> to join our team in Jeddah, Makkah, Saudi Arabia. This full-time role is central to managing the daily operations of the booking department, leading the reservation team, and optimizing room revenue for the InterContinental property.</p> <h3 >Role Overview</h3> <p >The Reservation Supervisor is responsible for overseeing all aspects of the reservation process, ensuring efficiency and high service standards. Key duties include supervising daily bookings, providing training to staff, and maintaining accuracy in inventory management to support the hotel's revenue goals.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead, coach, and schedule reservation agents to ensure consistent delivery of high service standards.</li> <li >Manage and oversee all incoming room requests, group blocks, changes, and cancellations received through phone, email, and various online channels.</li> <li >Monitor room availability, rates, and market codes to effectively maximize occupancy and overall revenue.</li> <li >Handle VIP bookings, complex guest requests, and professionally resolve escalated guest concerns.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this position should possess <strong >5 to 10 years of relevant experience</strong> in reservation management, preferably within the hospitality sector.</p> <h3 >Work Environment and Company</h3> <p >This is a full-time position based in Jeddah, Makkah, Saudi Arabia, within the InterContinental brand under IHG Hotels &amp; Resorts. The role operates within a dynamic hospitality environment focused on delivering exceptional guest experiences and optimizing hotel performance.</p> <h3 >Application Information</h3> <p >We invite qualified candidates to apply for this opportunity to contribute to a leading global hospitality brand.</p>

<h3 >About Faena The Red Sea</h3> <p >Faena is recognized for its integration of art, culture, and community, drawing from soulful traditions and imaginative design. The brand focuses on authentic hospitality and transformative guest experiences. Expanding into the Kingdom of Saudi Arabia, Faena The Red Sea aims to establish a new destination characterized by its visionary approach and exceptional execution, creating environments that emphasize beauty, wonder, and connection.</p> <h3 >Role Summary: Reservations Manager (Saudi National Only)</h3> <p >Faena The Red Sea is seeking a <strong >Reservations Manager</strong> who is a <strong >Saudi National</strong> to lead its Reservations department. This full-time role is central to establishing the initial guest impression, ensuring warmth, artistry, and precision in every interaction. The Reservations Manager is responsible for the strategic and operational oversight of the reservations function, focusing on revenue performance and ensuring the booking process aligns with the Faena brand's standards of sophistication, exclusivity, and emotive storytelling. The position involves close collaboration with Revenue Management, Front Office, Sales &amp; Marketing, and Guest Experience teams to deliver personalized booking experiences from inquiry to arrival.</p> <h3 >Key Responsibilities</h3> <ul > <li >Champion and maintain a culture of warmth, precision, and pride within the reservations function, consistent with the Faena brand.</li> <li >Oversee daily reservations operations across all channels (phone, email, OTAs, GDS, direct website), ensuring accuracy, efficiency, and an exceptional guest experience.</li> <li >Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with Faena’s luxury positioning and brand voice.</li> <li >Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.</li> <li >Analyze booking pace, pickup, denials, and cancellation trends; recommend action plans to maximize occupancy and RevPAR.</li> <li >Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed.</li> <li >Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue.</li> <li >Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times.</li> <li >Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfillment of special requests.</li> <li >Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach.</li> <li >Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations.</li> <li >Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership.</li> <li >Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities.</li> <li >Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey.</li> <li >Manage overbooking strategy and inventory control in coordination with Revenue Management, minimizing risk while optimizing occupancy.</li> <li >Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the Faena offering.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor’s degree in Hospitality Management, Business, or a related field is preferred.</li> <li >Minimum of 4–6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1–2 years in a supervisory or managerial capacity.</li> <li >Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), Global Distribution Systems (GDS), and channel management platforms.</li> <li >Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy.</li> <li >Pre-opening experience within a luxury resort or lifestyle brand is considered an advantage.</li> </ul> <h3 >Required Skills</h3> <ul > <li >Inspirational leadership with the ability to coach, motivate, and hold a team accountable to luxury service standards.</li> <li >Strong commercial acumen with an analytical, revenue-driven mindset.</li> <li >Exceptional communication, negotiation, and interpersonal skills across all levels of the organization.</li> <li >Meticulous attention to detail and accuracy in data and financial handling.</li> <li >Composed, solutions-oriented approach to problem-solving under pressure.</li> <li >Strong organizational and time-management abilities, able to balance strategic and operational priorities.</li> <li >Collaborative team player who partners effectively across Front Office, Revenue, Sales, and Marketing.</li> <li >Proficiency in reservations technology, Microsoft Office, and reporting tools.</li> <li >A refined, guest-centric sensibility that embodies the artistry, warmth, and sophistication of the Faena Culture.</li> <li >Sound judgment and discretion when handling VIP, celebrity, or high-profile guest arrangements.</li> </ul> <h3 >Work Environment</h3> <p >This role is based in Saudi Arabia, contributing to the establishment of Faena The Red Sea. The Reservations Manager will operate within a dynamic luxury hospitality environment, working collaboratively with various departments to uphold brand standards and deliver exceptional guest experiences.</p>

<h3 >About Accor</h3> <p >Accor is a global hospitality group comprising over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The company focuses on creating positive and memorable experiences for customers, colleagues, and the planet, embodying a vision of responsible hospitality.</p> <h3 >Role Overview</h3> <p >Accor is seeking a <strong >Reservations Manager (Saudi National)</strong> to join its team in Makkah. This full-time role is responsible for the efficient operation of the reservations function, ensuring high standards of customer service, and contributing to the hotel's commercial objectives. The position requires 5-10 years of relevant experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage the daily operations of the Reservations Department.</li> <li >Lead, supervise, train, and develop Reservations Team Members.</li> <li >Monitor room inventory, occupancy levels, and booking trends to maximize revenue.</li> <li >Develop and implement strategies to increase occupancy and room revenue.</li> <li >Prepare occupancy forecasts, revenue reports, and performance analyses for management.</li> <li >Manage room allocations, rate structures, allotments, and availability across all distribution channels.</li> <li >Coordinate group reservations and special accommodation requests.</li> <li >Identify and manage overbooking risks, implementing appropriate solutions.</li> <li >Collaborate with Front Office, Sales, Revenue, Food &amp; Beverage, and other operational departments.</li> <li >Ensure all reservations inquiries are handled professionally and meet established service standards.</li> <li >Maintain accurate records and reporting related to reservations performance, travel agencies, and corporate accounts.</li> <li >Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities.</li> <li >Participate in budgeting processes and departmental planning activities.</li> <li >Ensure compliance with company policies, health and safety requirements, and service standards.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A Saudi National.</li> <li >5-10 years of experience in reservations management within the hospitality sector.</li> <li >Demonstrated ability to lead and develop a team.</li> <li >Strong understanding of revenue management principles and distribution channels.</li> <li >Proficiency in preparing forecasts, reports, and performance analyses.</li> <li >Excellent customer service and communication skills.</li> <li >Ability to work collaboratively with various hotel departments.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Makkah, Saudi Arabia. The role involves working within a dynamic hotel environment as part of the Accor network.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to apply for this role to contribute to the hotel's operational and commercial success.</p>

<h3 >About FAENA and The Red Sea Expansion</h3> <p >FAENA is a global movement recognized for its integration of art, culture, and community. Rooted in soulful traditions and elevated by imaginative design, FAENA's culture emphasizes authentic hospitality and transformative experiences. The company is currently expanding into the Kingdom of Saudi Arabia with <strong >FAENA The Red Sea</strong>, marking a significant new chapter. This expansion aims to shape a world of beauty and connection, inviting individuals driven by creativity and excellence to contribute to its realization.</p> <h3 >The Role of Reservations Agent</h3> <p >The Reservations Agent is a full-time position based in Saudi Arabia, responsible for managing all room reservation inquiries and bookings for FAENA. This role requires 0-1 years of experience and is crucial for ensuring efficient, accurate, and professional customer service. The agent will facilitate seamless booking experiences across various channels and support revenue optimization while upholding the resort’s luxury hospitality standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner.</li> <li >Process room bookings, modifications, cancellations, and special requests accurately within the system.</li> <li >Ensure all reservations are entered correctly with complete guest information and rate details.</li> <li >Provide detailed information about room types, rates, packages, and resort services to potential guests.</li> <li >Maximize revenue opportunities through upselling room categories and promoting special offers.</li> <li >Maintain accurate availability and booking records in the Property Management System (PMS).</li> <li >Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness.</li> <li >Handle guest requests and ensure special arrangements are communicated and fulfilled.</li> <li >Monitor reservation channels to ensure consistency and accuracy of information across platforms.</li> <li >Respond to guest inquiries and resolve booking-related issues efficiently and professionally.</li> <li >Maintain strong knowledge of resort offerings, promotions, and local information.</li> <li >Ensure compliance with brand standards, policies, and data privacy regulations.</li> <li >Support overbooking control and manage inventory allocation as directed by management.</li> </ul> <h3 >Required Experience and Attributes</h3> <ul > <li >0-1 years of experience in a reservations or customer service role, preferably within the hospitality sector.</li> <li >Demonstrated ability to provide exceptional customer service with a high degree of professionalism.</li> <li >Strong attention to detail and accuracy in data entry and record keeping.</li> <li >Effective communication skills for interacting with guests and internal departments.</li> <li >Ability to manage multiple inquiries and tasks efficiently in a fast-paced environment.</li> </ul> <h3 >Work Environment and Standards</h3> <p >The Reservations Agent operates within FAENA's luxury hospitality environment, contributing directly to guest satisfaction and revenue goals. The role demands adherence to FAENA's brand standards, operational policies, and data privacy regulations. Collaboration with Front Office and Housekeeping teams is essential to ensure a seamless guest journey from booking to arrival.</p> <h3 >Join FAENA</h3> <p >If you possess the required experience and dedication to service excellence, we invite you to apply for this role and contribute to the FAENA experience in Saudi Arabia.</p>

<h3 >About Raffles Hotel Jeddah</h3> <p >Raffles Hotel Jeddah offers world-class luxury and expert service, located adjacent to a residential tower. The hotel upholds the high standards, special touches, and trademark elegance characteristic of the Raffles brand, complementing a stay in Jeddah. As an employee, individuals are expected to embody and convey the brand and company mindset through the <strong >Heartiest service culture</strong>.</p> <h3 >Role Overview: Reservations Agent</h3> <p >Raffles Hotels &amp; Resorts is seeking a professional and customer-focused <strong >Reservations Agent</strong> to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is suitable for candidates with 0-1 years of experience. The Reservations Agent plays a crucial role in ensuring guest satisfaction by efficiently managing bookings, providing comprehensive information about hotel services, and maximizing revenue through effective sales techniques.</p> <h3 >Key Responsibilities</h3> <ul > <li >Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.</li> <li >Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests.</li> <li >Utilize up-selling techniques to maximize room revenue and promote hotel services.</li> <li >Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy.</li> <li >Follow up on guest requests and inquiries within 24 hours of receipt.</li> <li >Assist with group bookings and manage allotments as directed by management.</li> <li >Collaborate with other departments to ensure smooth guest experiences from reservation to check-out.</li> <li >Monitor and update hotel availability to optimize occupancy rates.</li> <li >Prepare daily reports on reservations, cancellations, and modifications.</li> <li >Maintain knowledge of local attractions and events to assist guests with inquiries.</li> <li >Adhere to hotel policies and procedures, ensuring compliance with industry standards.</li> <li >Participate in regular training sessions to stay updated on new offerings and reservation techniques.</li> </ul> <h3 >Candidate Profile</h3> <p >The ideal candidate will possess the following attributes and experience:</p> <ul > <li >0-1 years of experience in a related field.</li> <li >Flexible schedule, including availability to work evenings, weekends, and holidays as required.</li> <li >Ability to multi-task and work efficiently in a fast-paced environment.</li> <li >Ability to remain calm and professional under pressure.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based at Raffles Hotel Jeddah in Jiddah, Makkah, Saudi Arabia. The role operates within a dynamic hospitality setting that requires adaptability to varying guest needs and operational demands.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to apply for this opportunity to join the Raffles Hotels &amp; Resorts team.</p>

<h3 >About Raffles Hotel Jeddah</h3> <p >Raffles Hotel Jeddah offers world-class luxury and expert service, located adjacent to a residential tower. The hotel upholds the high standards, special touches, and trademark elegance characteristic of the Raffles brand, complementing a stay in Jeddah. As an employee, individuals are expected to embody and convey the brand and company mindset through the <strong >Heartiest service culture</strong>.</p> <h3 >Role Overview: Reservations Agent</h3> <p >Raffles Hotels &amp; Resorts is seeking a professional and customer-focused <strong >Reservations Agent</strong> to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is suitable for candidates with 0-1 years of experience. The Reservations Agent plays a crucial role in ensuring guest satisfaction by efficiently managing bookings, providing comprehensive information about hotel services, and maximizing revenue through effective sales techniques.</p> <h3 >Key Responsibilities</h3> <ul > <li >Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.</li> <li >Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests.</li> <li >Utilize up-selling techniques to maximize room revenue and promote hotel services.</li> <li >Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy.</li> <li >Follow up on guest requests and inquiries within 24 hours of receipt.</li> <li >Assist with group bookings and manage allotments as directed by management.</li> <li >Collaborate with other departments to ensure smooth guest experiences from reservation to check-out.</li> <li >Monitor and update hotel availability to optimize occupancy rates.</li> <li >Prepare daily reports on reservations, cancellations, and modifications.</li> <li >Maintain knowledge of local attractions and events to assist guests with inquiries.</li> <li >Adhere to hotel policies and procedures, ensuring compliance with industry standards.</li> <li >Participate in regular training sessions to stay updated on new offerings and reservation techniques.</li> </ul> <h3 >Candidate Profile</h3> <p >The ideal candidate will possess the following attributes and experience:</p> <ul > <li >0-1 years of experience in a related field.</li> <li >Flexible schedule, including availability to work evenings, weekends, and holidays as required.</li> <li >Ability to multi-task and work efficiently in a fast-paced environment.</li> <li >Ability to remain calm and professional under pressure.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based at Raffles Hotel Jeddah in Jiddah, Makkah, Saudi Arabia. The role operates within a dynamic hospitality setting that requires adaptability to varying guest needs and operational demands.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to apply for this opportunity to join the Raffles Hotels &amp; Resorts team.</p>

<h3 >About Jumeirah and The Red Sea</h3> <p >Jumeirah is seeking a <strong >Reservations Assistant Manager</strong> to join the team at <strong >Jumeirah The Red Sea</strong> in Saudi Arabia. This is a full-time position for a Saudi National talent, requiring 2-5 years of relevant experience.</p> <h3 >Role Overview</h3> <p >The Reservations Assistant Manager is responsible for ensuring the reservations department operates efficiently and effectively, aligning with established KPI objectives. This role involves collaboration with various hotel departments to optimize revenue and guest experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Ensure the delivery of internal and external service, quality, and commercial performance in line with Reservations KPI objectives.</li> <li >Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.</li> <li >Supervise and ensure the completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.</li> <li >Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution.</li> <li >Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.</li> <li >Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.</li> </ul> <h3 >Required Experience</h3> <ul > <li >Candidates should possess 2-5 years of experience in a similar reservations role, preferably within the hospitality sector.</li> </ul> <h3 >Work Type</h3> <ul > <li >This is a full-time position.</li> </ul> <h3 >Application Process</h3> <p >Interested Saudi National candidates are encouraged to apply for this role at Jumeirah The Red Sea.</p>

<h3 >About the Role</h3> <p >Le Méridien Hotels &amp; Resorts is seeking a <strong >Clerk Reservations</strong> to join their team in Makkah, Saudi Arabia. This is a full-time position suitable for candidates with 0-1 years of experience. The role involves managing guest reservation requests and ensuring a smooth booking process.</p> <h3 >Key Responsibilities</h3> <ul > <li >Process all reservation requests, changes, and cancellations received via phone, fax, or mail.</li> <li >Identify guest reservation needs and determine the appropriate room type.</li> <li >Verify the availability of room types and rates.</li> <li >Explain guarantee, special rate, and cancellation policies to callers.</li> <li >Accommodate and document special requests from guests.</li> <li >Answer questions regarding property facilities, services, and room accommodations.</li> <li >Utilize sales techniques to maximize revenue.</li> <li >Input and access data within the reservation system.</li> <li >Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate.</li> <li >Follow proper escalation procedures when addressing guest concerns.</li> </ul> <h3 >Operational Standards and Guest Relations</h3> <ul > <li >Adhere to all company policies and procedures.</li> <li >Ensure uniform and personal appearance are clean and professional.</li> <li >Maintain confidentiality of proprietary information and protect company assets.</li> <li >Protect the privacy and security of guests and coworkers.</li> <li >Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.</li> <li >Assist individuals with disabilities and thank guests with genuine appreciation.</li> <li >Communicate with others using clear and professional language, answering telephones with appropriate etiquette.</li> </ul> <h3 >Team Collaboration and Compliance</h3> <ul > <li >Develop and maintain positive working relationships with colleagues.</li> <li >Support the team in achieving common goals.</li> <li >Listen and respond appropriately to the concerns of other employees.</li> <li >Comply with quality assurance expectations and standards.</li> </ul> <h3 >Physical Requirements and Additional Duties</h3> <ul > <li >Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li> <li >Perform other reasonable job duties as requested by Supervisors.</li> </ul> <h3 >Experience and Work Type</h3> <p >This role requires 0-1 years of relevant experience. It is a full-time position based in Makkah, offering an opportunity to contribute to the guest services team at Le Méridien Hotels &amp; Resorts.</p>

<h3 >About Le Meridien</h3> <p >Le Meridien, part of Marriott International, is inspired by the era of glamorous travel, celebrating each culture through a distinctly European spirit. The brand focuses on providing authentic, chic, and memorable service and experiences for curious and creative cosmopolitan culture seekers. Le Meridien values connection and encourages guests to savour their destination.</p> <h3 >Role Summary</h3> <p >Le Meridien is seeking a <strong >Clerk-Reservations</strong> to manage all reservation-related tasks. This full-time role involves processing requests, changes, and cancellations, ensuring guest needs are met, and maintaining accurate reservation records within the system. The ideal candidate will uphold company standards for guest service and confidentiality.</p> <h3 >Key Responsibilities</h3> <ul > <li >Process all reservation requests, changes, and cancellations received via phone, fax, or mail.</li> <li >Identify guest reservation needs and determine appropriate room types.</li> <li >Verify room type and rate availability.</li> <li >Explain guarantee, special rate, and cancellation policies to callers.</li> <li >Accommodate and document special requests.</li> <li >Answer questions regarding property facilities/services and room accommodations.</li> <li >Apply sales techniques to maximize revenue.</li> <li >Input and access data in the reservation system.</li> <li >Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.</li> <li >Follow proper escalation procedures for guest concerns.</li> <li >Adhere to all company policies and procedures, ensuring a professional appearance and maintaining confidentiality of proprietary information.</li> <li >Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.</li> <li >Communicate professionally and maintain positive working relationships with colleagues.</li> <li >Comply with quality assurance expectations and standards.</li> <li >Perform other reasonable job duties as requested by supervisors.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li ><strong >Education:</strong> High school diploma or *** equivalent.</li> <li ><strong >Experience:</strong> 0-1 years of related work experience. No supervisory experience required.</li> <li ><strong >License or Certification:</strong> None required.</li> </ul> <h3 >Work Environment and Culture</h3> <p >This role is a full-time position within Le Meridien, a brand under Marriott International. Marriott International is committed to being an equal opportunity employer, valuing and celebrating the diverse backgrounds, talents, and experiences of its associates. The company fosters an inclusive environment and is dedicated to non-discrimination on any protected basis.</p> <h3 >Application Information</h3> <p >If you are a curious and creative individual who appreciates connecting with like-minded guests and desires to create memorable experiences, you are invited to explore career opportunities with Le Meridien. Join a global team where you can develop and contribute your best work.</p>

<h3 >About the Role</h3> <p >Marriott International is seeking a <strong >Clerk-Reservations</strong> to join their team in Makkah. This full-time position is responsible for managing all reservation-related tasks, ensuring guest needs are met efficiently and professionally. The role involves direct interaction with guests and adherence to established company standards and procedures.</p> <h3 >Key Responsibilities</h3> <ul > <li >Process all reservation requests, changes, and cancellations received via phone, fax, or mail.</li> <li >Identify guest reservation needs and determine the appropriate room type.</li> <li >Verify room type and rate availability.</li> <li >Explain guarantee, special rate, and cancellation policies to callers.</li> <li >Accommodate and document special requests from guests.</li> <li >Answer questions regarding property facilities, services, and room accommodations.</li> <li >Apply sales techniques to maximize revenue.</li> <li >Input and access data within the reservation system.</li> <li >Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.</li> <li >Follow proper escalation procedures for guest concerns.</li> <li >Maintain confidentiality of proprietary information and protect company assets, as well as the privacy and security of guests and coworkers.</li> <li >Welcome and acknowledge guests according to company standards, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li> <li >Communicate using clear and professional language and answer telephones with appropriate etiquette.</li> <li >Develop and maintain positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns.</li> <li >Comply with quality assurance expectations and standards.</li> <li >Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.</li> <li >Execute other reasonable job duties as requested by supervisors.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li ><strong >Education:</strong> High school diploma or *** equivalent.</li> <li ><strong >Experience:</strong> 0-1 years of related work experience. No supervisory experience is required.</li> </ul> <h3 >Work Environment and Standards</h3> <p >The successful candidate will be expected to adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance. Maintaining confidentiality and protecting company assets are paramount. The role requires a commitment to protecting the privacy and security of guests and coworkers, while upholding quality assurance expectations.</p>

<h3 >About the Tamayyaz Program and Role</h3> <p >IBIS is seeking a <strong >Tamayyaz Reservation Agent</strong> to join its team in Jeddah and Makkah, Saudi Arabia. This full-time position is offered as part of the Tamayyaz Nationalization Development Program, which enables Saudi talents to acquire essential skills and knowledge for various professions within the hospitality field. The program utilizes a combination of classroom learning and on-job training within a specific timeframe. This opportunity is exclusively for Saudi nationals.</p> <h3 >Primary Objective of the Position</h3> <p >The primary objective of the Reservation Agent is to maximize hotel revenue and ensure guest satisfaction. This is achieved by efficiently receiving, handling, and processing guest reservations under the direction of the Space Controller. The job incumbent is expected to operate in line with the hotel’s established guidelines, business plan, corporate guidelines, and service concepts.</p> <h3 >Key Responsibilities</h3> <ul > <li >Greet guests over the phone in a friendly and courteous manner.</li> <li >Accurately record reservation information, identifying and recording group and transient business codes.</li> <li >Inform other departments of VIP arrivals and pre-block special requests or VIP accommodations.</li> <li >Identify commissionable reservations, secure required information, and process deposit details.</li> <li >Identify and record special billing instructions, approving credit after consultation with the Space Controller.</li> <li >File all reservations systematically for easy referral and assist in maintaining accurate room inventory control.</li> <li >Assist with the preparation of the four-day forecast and VIP list, and keep the Space Controller informed of new group bookings.</li> <li >Utilize yield management and up-selling techniques to achieve maximum occupancy and average rate.</li> <li >Handle all special requests appropriately and utilize guest history files for personalized service.</li> <li >Promote hotel restaurants and other services and facilities to guests to maximize customer satisfaction and hotel revenue.</li> <li >Deal with assigned incoming correspondence, faxes, and reservation messages in a timely and accurate manner.</li> </ul> <h3 >Operational Standards and Compliance</h3> <ul > <li >Follow all applicable laws, corporate standards, and guidelines.</li> <li >Maintain high confidentiality in regards to guest privacy.</li> <li >Report all potential and real hazards appropriately and immediately.</li> <li >Fully understand and follow the hotel’s fire, emergency, and bomb procedures to ensure the security and safety of guests and employees.</li> <li >Work in a safe manner that does not harm or injure self or others, adhering to hotel regulations and existing laws.</li> <li >Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this role should possess <strong >0-1 years of experience</strong>. This position is suitable for individuals looking to develop their careers within the hospitality sector through a structured nationalization program.</p> <h3 >Professional Development and Conduct</h3> <ul > <li >Attend all meetings and training required by the Space Controller.</li> <li >Assist colleagues in performing similar or related jobs after approval of the Space Controller.</li> <li >Ensure guest satisfaction by attending to their requests and inquiries courteously and efficiently.</li> <li >Accept a flexible work schedule necessary for uninterrupted service to hotel guests.</li> <li >Maintain own working area and materials clean, tidy, and in good shape, reporting defective materials and equipment to the Space Controller.</li> <li >Continuously seek to improve knowledge of own job function, including hotel facilities, nearby sights of interest, hotel standards of operation, departmental procedures, accepted methods of payment, and the hotel’s credit policy.</li> </ul>

<h3 >About Jayasom Wellness Resort Amaala</h3> <p >Jayasom Wellness Resort Amaala, opening in 2026 in Tabuk, Saudi Arabia, is an immersive retreat developed in partnership with Red Sea Global (RSG). Situated at Triple Bay, AMAALA, the resort is dedicated to deep healing, conscious living, and meaningful connection. It offers purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care, providing tailored journeys that blend Western science with complementary therapies, from physiotherapy and nutrition to spa treatments and traditional healing practices.</p> <h3 >The Role: Assistant Reservations Manager</h3> <p >The Assistant Reservations Manager will play a pivotal role in translating Jayasom’s strategic vision into actionable reservations programs. This full-time position involves developing activities, establishing operational policies, and maximizing revenue opportunities through effective yield management. The role is central to increasing brand awareness and promoting the resort’s services to both local and international markets, while upholding Jayasom’s wellness and sustainability culture.</p> <h3 >Key Operational Responsibilities</h3> <ul > <li >Oversee the setup and daily operations of the reservations department to achieve established goals and objectives.</li> <li >Develop and implement strategic sales plans and forecasts to meet organizational targets.</li> <li >Manage the reservations operating budgets and enhance processes to optimize performance.</li> <li >Analyze historical and current business trends, pace reports, and lead logs to inform strategy, rate decisions, and identify sales opportunities.</li> <li >Translate industry and market trends into revenue programs that provide value to guests and drive profitability.</li> <li >Maintain accurate forecasting for all market segments and identify periods for targeted sales emphasis.</li> <li >Lead discussions to maximize property revenue streams and ensure high levels of profitability.</li> <li >Represent Jayasom Amaala at industry trade shows and events, and assist with client relations and deal closures.</li> <li >Prepare periodic sales reports to track volume, potential sales, and client base expansion.</li> <li >Monitor competitor activities and market situations to inform business development strategies.</li> <li >Ensure all sales activities are conducted ethically and align with cultural standards.</li> </ul> <h3 >Team Leadership and Development</h3> <ul > <li >Proactively participate in the selection, training, and development of an effective Reservations team.</li> <li >Lead the team by example, providing a common vision, empowering members, and fostering opportunities for idea sharing and decision-making.</li> <li >Assign responsibilities, provide necessary support, and ensure tasks are completed within deadlines to achieve company objectives.</li> <li >Ensure team members fully understand their roles, responsibilities, and company expectations.</li> <li >Provide regular performance feedback, coaching, and counselling sessions as needed.</li> <li >Encourage team participation in meetings, trainings, committees, and community relations activities.</li> <li >Recognize team contributions and celebrate successes to foster a positive work environment.</li> </ul> <h3 >Guest Experience and Service Excellence</h3> <ul > <li >Handle guest requests during their stay, ensuring all requests are followed up on promptly.</li> <li >Follow up on guest itineraries and ensure clear communication between guests and relevant departments.</li> <li >Supervise and manage departmental correspondence efficiently.</li> <li >Develop and maintain strong professional relationships with guests to ensure 100% satisfaction.</li> <li >Assist the Head of Guest Experiences in delivering outstanding guest experiences from pre-arrival to post-departure.</li> <li >Liaise with Resort caretakers to ensure rooms are prepared, amenities are placed, and welcome letters are sent before guest arrival.</li> <li >Coordinate VIP arrivals, ensuring guests are welcomed and escorted to their rooms.</li> <li >Handle all guest queries and complaints promptly, courteously, and professionally, maintaining records of actions taken.</li> <li >Coordinate with all resort departments to ensure the highest level of service quality and smooth operations.</li> <li >Contribute to resort profitability by assisting in managing occupancy levels and setting room rates.</li> </ul> <h3 >Required Qualifications and Experience</h3> <p >Candidates for the Assistant Reservations Manager position should possess <strong >5-10 years of relevant experience</strong> in a similar role within the hospitality sector. The ideal candidate will demonstrate a commitment to Jayasom’s wellness and sustainability culture, promoting its awareness among team members, clients, partners, and vendors through leadership and consistent adherence to brand standards.</p>