Software Tester Jobs - Jeddah Saudi

Senior Technical Office Architect Architectural Shop Drawings & Multidisciplinary Coordination Location: Riyadh, Saudi Arabia Employment Type: Full-time | On-site Required Experience: At least 5 years of relevant architectural experience, including at least 3 years in architectural technical office roles within Saudi Arabia. Availability: Immediate joining required. Applicants must currently be based in Saudi Arabia. ABOUT THE ROLEQWAED AL-EMMAR (QAE) is seeking a Senior Technical Office Architect with strong hands-on expertise in architectural shop drawings, construction detailing, and coordination across disciplines and departments, with previous involvement in large-scale hospitality, commercial, and residential projects. The successful candidate will translate design requirements into accurate, coordinated, and buildable drawing packages, follow up on approvals, and resolve technical conflicts in collaboration with consultants, project management, site teams, interior designers, procurement, suppliers, and subcontractors. KEY RESPONSIBILITIESPrepare and review architectural shop drawings, including plans, elevations, sections, construction details, finishing layouts, reflected ceiling plans, and door, window, and finish schedules. Review design drawings, specifications, and relevant bills of quantities to identify discrepancies, missing information, and constructability issues. Coordinate architectural works with structural and MEP disciplines, including HVAC, plumbing, electrical, and firefighting systems, resolving conflicts involving levels, openings, service routes, and access and maintenance requirements. Develop construction details for flooring, ceilings, partitions, façades, fixed joinery, and finishes, coordinating their interfaces with waterproofing systems and other works. Prepare Requests for Information (RFIs) and technical submittals, and address and follow up on consultant comments until closure. Review supplier and subcontractor drawings, material submittals, samples, and technical data for compliance with approved drawings and specifications. Prepare, review, and coordinate Furniture, Fixtures & Equipment (FF&E) layouts and schedules within the project scope, including loose and custom-made furniture, decorative lighting, curtains, soft furnishings, accessories, and relevant equipment. Review FF&E dimensions, materials, finishes, fabrication drawings, and samples. Coordinate installation, fixing, and electrical or plumbing connections where required, in collaboration with interior designers, relevant engineering disciplines, procurement, and suppliers. Coordinate FF&E with architectural works, fixed joinery, circulation routes, and building services, and follow up on mock-up and model-room approvals where applicable. Maintain close coordination between the technical office, project management, site teams, and procurement to align approved drawings and materials with construction requirements and project schedules. Maintain drawing registers, revision control, submission schedules, and approval tracking, ensuring that site teams use the latest approved documents. Attend technical coordination meetings, document decisions, follow up on actions, and develop practical solutions to site issues for review and approval. Prepare and review as-built drawings based on verified site information and approved changes. REQUIRED QUALIFICATIONS AND EXPERIENCEBachelor’s degree in Architecture or Architectural Engineering. At least 5 years of relevant architectural experience, including at least 3 years in architectural technical office roles within Saudi Arabia, with hands-on experience in shop drawing preparation. Previous involvement in large-scale hospitality, commercial, and residential projects, with clear details of project scale, stages, and personal responsibilities. Strong ability to personally prepare and review architectural shop drawings and construction details accurately and efficiently. Direct experience coordinating architectural, structural, and MEP works, and working across technical office, site, procurement, supplier, and subcontractor teams. Strong knowledge of construction methods, architectural materials, finishing systems, and installation details used on projects in Saudi Arabia. Familiarity with Saudi Building Code requirements and specifications relevant to the architectural scope. Practical knowledge of FF&E coordination and the review of related schedules, specifications, and supplier drawings. Advanced proficiency in Auto CAD and the ability to interpret architectural, structural, and MEP drawings and technical specifications. Ability to prepare technical correspondence and RFIs and communicate professionally in English. Strong attention to detail, technical problem-solving, follow-up, prioritization, and deadline management. Currently based in Saudi Arabia and available for immediate joining and full-time, on-site work in Riyadh. PREFERRED QUALIFICATIONSTechnical office experience with construction contractors. Experience with high-end hospitality projects, complex interior finishes, model rooms, and hotel operator requirements. Proficiency in Revit and experience with BIM coordination and clash review using Navisworks. Experience reviewing and guiding the work of architects and drafting teams. HOW TO APPLYCandidates who meet all essential requirements are invited to email their application to:hr@aljammaz-co.comEmail subject:Senior Technical Office Architect – Full Name – Current City Required attachments:Updated CV: A PDF showing employers, employment dates, and relevant experience within Saudi Arabia. Work portfolio: A concise PDF showing architectural shop drawings, construction details, and coordination work personally prepared or contributed to, with your role clearly identified. Relevant project list: State each project’s name, location, type, approximate scale, project stage, and your personal responsibilities. This may be included in your CV or portfolio. Please answer the following questions clearly in the email body:What is your current city of residence, and are you available for on-site work in Riyadh? How many years of total professional architectural experience do you have? How many years of relevant professional experience have you gained within Saudi Arabia? How many years of architectural technical office and shop drawing experience do you have in total, and how many of these were within Saudi Arabia? What experience do you have in large-scale hospitality, commercial, and residential projects? Provide an example of each project type you have worked on and describe your role. Have you personally prepared architectural shop drawings and construction details and followed up on consultant approvals? Briefly explain. Give a brief example of an architectural conflict with structural or MEP works that you resolved, and explain the solution. What FF&E experience do you have, and what responsibilities did you personally handle? What is your proficiency level in Auto CAD, Revit, and Navisworks? How many calendar days do you need to join after accepting an employment offer? Enter “0” if available immediately, and state any notice period or required procedures that may affect your start date. What is your expected total monthly salary in SAR, including basic salary and fixed housing, transportation, and other allowances, excluding variable bonuses? Selection process Shortlisted candidates will be asked to discuss their work samples and personal responsibilities. The assessment may include a short technical exercise relevant to the role. All work samples must be permitted for sharing and exclude confidential project information. Redacted samples are acceptable.

<p>The IT Change Manager is accountable for governing and facilitating the Change Management process across the organization, ensuring that all IT changes u2014 from standard to emergency u2014 are assessed, authorized, implemented, and reviewed in a controlled and risk-managed manner. This role protects the stability of IT services by preventing unauthorized or poorly planned changes from negatively impacting business operations. The IT Change Manager acts as a strategic advisor and process owner, working closely with technical teams, business units, and senior leadership to balance agility with governance.</p><p>YOU WILL Own and manage the full incident lifecycle u2014 from detection and logging to resolution and closure u2014 in accordance with ITIL best practices. Coordinate incident response across technical teams, vendors, and business stakeholders to ensure swift restoration of services. Drive Major Incident Management (MIM) bridges, maintaining clear communication and decisive escalation throughout. Ensure all incidents are accurately categorized, prioritized, and documented in the ITSM platform. Produce timely, clear incident notifications and status updates for technical teams, management, and affected end users. Serve as the primary escalation point for Severity 1 and Severity 2 incidents. Chair post-incident review (PIR) meetings and publish incident reports to leadership. Define, maintain, and improve incident management processes, playbooks, and runbooks. Track incident trends and produce KPI dashboards and SLA performance reports. Identify recurring incidents and work with Problem Management to drive root cause elimination. Champion a culture of continual service improvement across IT Operations. Ensure incident management activities align with organizational policies, regulatory requirements, and audit expectations. Maintain and test incident escalation matrices and on-call rosters. Collaborate with Change Management to assess incident-to-change correlation.</p><p><strong>Desired Candidate Profile</strong></p><p>TO BE SUCCESSFUL IN THE ROLE YOU NEED Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience). Minimum 4u20136 years of experience in IT Service Management, with at least 2 years in an Incident Management role. ITIL Foundation certification (v3 or v4) mandatory; ITIL Practitioner or Managing Professional preferred. Proven experience managing Major Incidents in complex, multi-vendor IT environments. Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Strong understanding of IT infrastructure, cloud platforms, and enterprise application environments. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Demonstrated ability to work under pressure, managing multiple priorities in a fast-paced environment. ITIL 4 Managing Professional or Strategic Leader certification. Experience with monitoring and observability tools (e.g., Dynatrace, Splunk, PagerDuty, OpsGenie). Knowledge of DevOps and SRE practices. Experience working within an ITIL-mature organization with well-defined governance frameworks. Exposure to ISO 20000, ISO 27001, or SOC 2 compliance environments</p>

Born from a robust and lengthy legacy in the technology sector, GBS has grown to become the leading Enterprise Solutions provider in the Kingdom of Saudi Arabia, supported by a team of experts and a rich portfolio of products and services ranging from Printing Solutions to AV, Cyber Security, Cloud and IT Services, all aimed at supporting Saudi organizations on their digital journey.<br><br>Job Description<br><br>JOB SUMMARY<br><br>The HR Business Partner serves as the primary point of contact for all businesses operating under the Ghobash brand in the Kingdom of Saudi Arabia, providing strategic and operational HR support across multiple Ghobash Group business units. The role leads end-to-end recruitment assignments, takes full ownership of Saudization and nationalization quotas, and partners closely with business heads and senior management to drive organisational effectiveness and people excellence. The incumbent brings solid experience in HR practices, employee management, and Saudi Labour Law, ensuring all HR activities are executed in alignment with Group policies, service level agreements, and KSA regulatory requirements.<br><br>Duties & Responsibilities<br><br>Talent Acquisition & Recruitment<br><br>Serve as the primary HR point of contact for all businesses operating under the Ghobash brand in KSA, ensuring consistent and high-quality HR service delivery across all business units. Lead end-to-end recruitment assignments across multiple Ghobash Group business units in KSA, managing the full hiring lifecycle from requisition through to offer acceptance. Establish recruitment requirements through close collaboration with Line Managers and the Group Recruitment Manager. Create and refine Job Descriptions as required to support hiring activities and role clarity. Build applicant pipelines by researching and posting on relevant job portals and professional networks. Screen, interview, and evaluate applicants using a consistent and structured competency-based framework. Arrange and coordinate management interviews for shortlisted candidates. Adhere to Group recruitment policies and procedures at all times. Build and maintain a comprehensive database of KSA national talent.<br><br>Nationalization & Saudization Quota Management<br><br>Take full ownership of Saudization strategy, nationalization targets, and visa quota management for all GBS and Ghobash Group business units within KSA. Manage all Saudization portals, including Qiwa and Nitaqat, ensuring the company maintains the required Nitaqat colour band at all times. Work with senior management and the HR/PRO Department to ensure employee files and visa quotas are maintained and kept up to date. Develop manpower plans using workforce forecasting to ensure visa quota compliance with KSA Labour Law requirements. Collaborate with Line Managers on Saudization strategy and ongoing manpower planning. Ensure compliance with localization policies and nationalization targets across all business units. Monitor and report on Saudization metrics, escalating risks or compliance gaps to relevant stakeholders in a timely manner.<br><br>Onboarding & Manpower Planning<br><br>Oversee employee onboarding to ensure a consistent and compliant experience aligned to Group standards. Conduct research and analysis to remain current on industry trends and best practices in onboarding and manpower planning. Liaise with Corporate HR and the General Manager to develop succession plans and retention strategies for key talent and critical positions. Liaise with Corporate HR and General Manager to develop and execute Learning & Development plans equipping individuals with the necessary skills. Formulate and implement performance improvement plans to address performance issues or facilitate exit from the organisation.<br><br>Performance Management<br><br>Define and set KPIs for employees that meet business needs, in collaboration with Line Managers. Develop Job Descriptions and conduct role mapping for grading and compensation benchmarking. Facilitate performance review cycles and provide coaching support to managers and employees.<br><br>Employee Relations<br><br>Ensure all employee requests are addressed within defined HR SLAs and in line with company policy. Respond to all employee queries clearly and in a timely manner. Monitor employee absence and leave applications, verifying causes for staff absences as required. Reinforce a culture of meritocracy, performance-focus, and diversity at all times. Ensure compliance with KSA Labour Law and Group policy throughout the entire employee lifecycle. Communicate and implement changes to HR policies and procedures effectively across all business units. Ensure the disciplinary procedure is correctly and consistently applied.<br><br>Business Partnering<br><br>Act as a trusted business partner, advisor, and coach to General Managers and senior line management across all Ghobash Group businesses in KSA. Consult and support Group HR community members on local HR matters, ensuring a joined-up approach. Measure employee engagement across business units and drive initiatives to improve it. Act as a change agent and facilitate organisational transitions effectively. Communicate with senior leaders to present new ideas and propose solutions, factoring in budget constraints and company culture.<br><br>Qualifications<br><br>Education<br><br>Bachelor's Degree in Human Resources, Business Administration, or a related field. Master's Degree in Human Resources, Psychology, or Business Management.<br><br>Experience<br><br>Minimum 3 years of relevant HR experience. Demonstrable knowledge of Saudi Labour Law and Saudization requirements. Proven recruitment experience across multiple roles and levels.5+ years in an HRBP or HR generalist role supporting multiple business units. Experience within a diversified group or conglomerate operating in KSA. Track record of managing Nitaqat compliance and nationalization quotas.<br><br>Additional Information<br><br>JOB SPECIFICATIONS<br><br>Skills & Abilities<br><br>Strong knowledge of Saudi Labour Law and KSA employment regulations. Proficiency in MS Word, Excel, and Power Point. Demonstrable experience with HR metrics and reporting. Excellent verbal and written communication in English. Strong interpersonal and stakeholder management skills. Arabic language proficiency (spoken and written). Hands-on experience with Qiwa, Nitaqat, and other KSA government HR portals. Experience with HRMS or Oracle systems. Proven ability to coach and influence senior leadership.

<p>Our client is a growing organization seeking a Supply Chain Coordinator to support the efficient movement of goods, materials, and information across its supply chain operations. The company is committed to maintaining high service levels while continuously improving operational efficiency and customer satisfaction.</p><p>The Supply Chain Coordinator will support procurement, inventory, logistics, and distribution activities to ensure products are delivered efficiently and on schedule. Working closely with suppliers, logistics providers, and internal departments, the successful candidate will contribute to maintaining a reliable and cost-effective supply chain.</p><p><strong>Responsibilities</strong></p><ul><li>Coordinate daily supply chain and logistics activities.</li><li>Monitor inventory levels and support replenishment planning.</li><li>Track purchase orders and supplier deliveries.</li><li>Coordinate with warehouse and transportation teams.</li><li>Maintain accurate supply chain documentation and records.</li><li>Monitor shipment schedules and resolve delivery issues.</li><li>Support supplier communication and performance monitoring.</li><li>Prepare operational reports and inventory updates.</li><li>Assist with demand planning and forecasting activities.</li><li>Identify opportunities to improve supply chain efficiency.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Supply Chain Management, Logistics, Business Administration, or a related discipline.</li><li>2 – 4 years of supply chain or logistics experience.</li><li>Good understanding of inventory and procurement processes.</li><li>Strong organizational and analytical skills.</li><li>Experience using ERP systems is preferred.</li><li>Excellent communication and coordination abilities.</li><li>Proficiency in Microsoft Excel.</li><li>Fluency in English is required.</li></ul>

Job Summary:As an Expert Motion Graphic Designer with exceptional creativity, technical expertise, and leadership skills. This role requires mastery in motion graphics, animation, VFX, and video production, along with a strategic mindset to elevate the brand’s visual storytelling. The ideal candidate will lead high-impact projects, drive innovation, and mentor design teams to create top-tier motion content for various platforms.<br><br>Key Responsibilities:Conceptualize, design, and execute industry-leading motion graphics, animations, and video productions. Develop and implement creative strategies for motion design across digital marketing, branding, and advertising campaigns. Oversee the full production pipeline from ideation, scripting, and storyboarding to animation, editing, and final output. Collaborate with marketing, creative, and leadership teams to align visual storytelling with business objectives. Lead and mentor junior, mid, and senior-level designers, ensuring continuous skill development and innovation. Stay ahead of industry trends, emerging tools, and new animation techniques to push creative boundaries. Ensure the highest quality standards in all motion design projects while maintaining brand consistency.<br><br>Skills and Knowledge Required:Mastery of motion design, animation, typography, color theory, and visual storytelling. Deep expertise in video editing, compositing, VFX, 3D animation, and post-production. Ability to translate complex ideas into visually compelling animations and narratives. Strong leadership, strategic thinking, and project management skills. Proven track record of managing high-profile projects and delivering under tight deadlines.<br><br>Minimum Qualifications:Bachelor’s or Master’s degree in Graphic Design, Animation, Multimedia, or a related field. A portfolio showcasing top-tier motion graphics, VFX, and animation work.<br><br>Experience:8+ years of professional experience in motion design, animation, and video production. Experience working with high-profile brands, agencies, or media production companies. Leadership experience in managing and mentoring design teams.<br><br>Key Focus Areas:High-end motion graphics, cinematic animations, and cutting-edge visual effects. Strategic storytelling and creative direction for marketing and branding. Advanced compositing, 3D animation, and interactive motion design. Leading innovation in motion design through AI tools, AR/VR, and real-time rendering. Team leadership, process optimization, and project scalability.<br><br>Tools & Software:Required: Adobe After Effects, Premiere Pro, Photoshop, Illustrator, Cinema 4D, Blender. Preferred: Unreal Engine, Houdini, Autodesk Maya, Nuke, Figma, Adobe XD, DaVinci Resolve.

About NOMONOMO helps foreign entrepreneurs and investors establish and grow their businesses in Saudi Arabia. Our services include company formation, investment licensing, entrepreneurial licensing, premium residency support, and post-establishment business services.<br>The Role We are looking for an Arabic-speaking Sales Representative to join our growing sales team. You will handle qualified inbound leads primarily through Whats App, phone calls and our CRM. Your responsibility is to understand each customer’s situation, identify the appropriate service, follow up consistently and move qualified opportunities toward meetings, proposals and successful closure.<br>This is a consultative sales role—not simply customer support. You must be comfortable discussing high-value professional services, building trust and asking for the sale.<br>Key Responsibilities Respond quickly and professionally to inbound leads from advertising campaigns. Communicate with customers through Whats App, phone calls and the NOMO CRM. Understand the customer’s background, business activity, objectives, budget and timeline. Qualify leads and identify the most suitable NOMO service. Explain company-establishment options clearly without making unsupported legal or financial promises. Schedule consultations and meetings with qualified prospects. Prepare and send approved proposals and follow up until a decision is reached. Maintain organized and persistent follow-up with interested customers. Update every lead’s owner, qualification, stage, next action and notes in the CRM. Record meetings, proposals, payments and Won/Lost outcomes accurately. Document the reason when an opportunity is lost. Coordinate with management and the operations team during customer handover. Meet individual targets for response time, qualified meetings, proposals and closed revenue.<br>Required Qualifications Excellent spoken and written Arabic and English. Professional and persuasive communication style suitable for Arab and GCC customers. At least 2 years of experience in sales, telesales, business development or high-value customer service. Proven ability to qualify leads, manage objections and close deals. Strong Whats App and telephone communication skills. Highly organized and disciplined with follow-ups. Comfortable using CRM systems and keeping customer records updated. Able to manage multiple active conversations without losing track of customers. Honest, reliable and careful when discussing regulatory or business-establishment matters. Good command of English is preferred. Existing eligibility to work in Saudi Arabia is preferred.<br>Preferred Experience Experience in one or more of the following is an advantage:Company formation or business setup Investment and professional services Immigration, residency or government-related services Consulting, banking, insurance or real estate Selling services to entrepreneurs and foreign investors Managing inbound leads generated through Meta or Google campaigns<br>Success in This Role Means New leads receive fast responses. Every lead has a clear status, owner and next action. Follow-ups happen on time. Qualified customers book consultations. Proposals are followed up professionally. Opportunities are closed or marked Lost with a clear reason. Customer and revenue information remains accurate in the CRM.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division<br><br>Key Accountability Areas<br><br>Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability. Align operational goals with the company’s overall business strategy and ensure cross-functional teams are working toward shared objectives. Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service. Drive operational innovation through automation, technology adoption, and process improvements. Ensure processes are scalable and adaptable to support business expansion. Establish and monitor KPIs to track and measure operational performance across key areas. Standardize processes and reporting systems to ensure consistency and transparency across the operations department. Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement. Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction. Implement change management practices to ensure successful adoption of new processes, systems, or technologies. Develop and implement robust fraud prevention strategies. Analyze transaction data to identify patterns and anomalies. Collaborate with technology teams to enhance fraud detection algorithms. Train and educate operational staff on fraud prevention best practices. Continuously monitor and adapt fraud prevention measures. Analyze cancellation patterns to identify common reasons Implement measures to reduce cancellations Minimize the impact of cancellations on resources Investigate failed deliveries (e.g., incorrect addresses, customer unavailability). Enhance address validation during order placement. Implement real-time tracking and communication features for customers and drivers. Leverage data analytics to identify wastage trends. Use predictive models to anticipate potential wastage scenarios. Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents. Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration. Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency. Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs. Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence. Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation. Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue. Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations. Lead efforts to automate manual processes within the delivery ecosystem. Evaluate and implement technology solutions (e.g., route optimization, order tracking). Enhance customer self-service options through intuitive app features. Monitor automation performance and iterate for continuous improvement. Establish clear KPIs for compensation effectiveness. Measure the impact of compensation decisions on operational performance.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives. Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>People Management<br><br>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.<br><br>Budget Management<br><br>Manage and own the budgeting cycle and provide input to the budgeting process. Ensure effective utilization of the function's budget, and report accurately on progress and challenges. Investigate and propose implementing strategies that result in a positive financial impact for HS. Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.<br><br>Governance And Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience:<br><br>10 -12 years of experience in operations, process improvement, or operational excellence roles Strong knowledge of operational improvement methodologies Strong problem-solving skills Advance analytical skills Leadership skills<br><br>Education And Certifications<br><br>Bachelor’s degree in business management, or a related field Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.

<p>The Problem Manager owns and drives the Problem Management process within the IT Service, working to identify, investigate, and permanently resolve the root causes of recurring and high-impact incidents. The role focuses on reducing the volume and impact of incidents, eliminating known errors, and improving the overall stability and reliability of IT services. Operating in line with ITIL best practice, the Problem Manager coordinates cross-functional investigations, manages the known error database, and champions a proactive, data-driven approach to service improvement.</p><p>YOU WILL</p><ul><li>Own, maintain, and continually improve the end-to-end Problem Management process, ensuring alignment with ITIL and organizational standards.</li><li>Define, document, and enforce problem management policies, procedures, and workflows across the IT Service Desk.</li><li>Ensure clear integration between Problem Management and related processes such as Incident, Change, and Knowledge Management.</li><li>Identify problems from recurring incidents, major incidents, and trend analysis, and log them accurately in the ITSM tool.</li><li>Lead root cause analysis (RCA) investigations using structured techniques (e.g. 5 Whys, Ishikawa/fishbone, Kepner-Tregoe).</li><li>Coordinate technical teams, vendors, and stakeholders to diagnose underlying causes and drive resolution.</li><li>Manage the lifecycle of problem records from identification through to closure, ensuring timely progress and quality documentation.</li><li>Analyse incident, event, and performance data to proactively identify potential problems before they cause service disruption.</li><li>Drive continual service improvement initiatives to prevent recurrence of incidents and reduce operational risk.</li><li>Maintain the Known Error Database (KEDB) and ensure workarounds are documented, accessible, and used by the Service Desk.</li><li>Partner with the Major Incident Management function to ensure every major incident results in a formal problem record and post-incident review.</li><li>Facilitate post-incident reviews (PIRs), capture lessons learned, and track corrective and preventive actions to completion.</li><li>Produce regular problem management reports, dashboards, and KPIs for management and stakeholders.</li><li>Chair problem review meetings and communicate status, risks, and resolutions to technical and business audiences.</li><li>Provide leadership, coaching, and direction to problem analysts and coordinators, and build problem-solving capability across the Service Desk.</li><li>Work closely with Change Management to ensure fixes are implemented safely and effectively.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).</li><li>Minimum 5 years' experience in IT service management, with at least 2 years in a Problem Management or similar role.</li><li>ITIL v3/v4 Foundation certification required; ITIL Intermediate / Managing Professional strongly preferred.</li><li>Proven experience leading root cause analysis and driving problems to permanent resolution.</li><li>Hands-on experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management, Ivanti).</li><li>Strong understanding of IT infrastructure, applications, and service delivery environments.</li><li>Analytical &amp; structured problem solving u2014 able to break down complex issues and identify true root causes.</li><li>Strong stakeholder management and the ability to influence teams without direct authority.</li><li>Excellent written and verbal communication, including reporting to senior management.</li><li>Leadership and coaching ability, with a collaborative and calm approach under pressure.</li><li>Data-driven mindset with strong skills in trend analysis and reporting.</li><li>Attention to detail, ownership, and a continual improvement orientation.</li></ul>

Job Description<br><br>Who will you be working with?<br><br>You will work closely with the Commercial, Sales, Operations, Finance, Pricing, and Customer Service teams across Wabtec's regional and global organization. The role acts as a key liaison between Wabtec plants, internal stakeholders, and customers, ensuring seamless commercial operations, accurate sales data management, and effective execution of sales processes. You will collaborate with multicultural teams in a dynamic environment focused on delivering customer value and business growth.<br><br>How will you make a difference?<br><br>As a member of the Commercial Operations & Sales Support team, you will be responsible for supporting the sales organization through pricing management, sales process coordination, reporting, and commercial administration activities. You will play a critical role in ensuring data accuracy, maintaining efficient sales operations, and supporting strategic decision-making through reliable commercial insights. The position serves as a central point of contact between internal functions, manufacturing sites, and customers, helping drive operational excellence and commercial success. You will also lead key internal sales processes, including opportunity management, tender coordination, CPQ follow-up activities, and Salesforce data management to support forecasting and business performance.<br><br>What do we want to know about you?<br><br>University degree in Business Administration, Finance, Economics, Engineering, or a related field. Minimum 3 years of professional experience within Banking & Insurance, Retail/Production Controlling, Commercial Operations, Sales Support, or a similar business environment. Strong analytical and organizational skills with the ability to manage multiple priorities effectively. Demonstrated initiative, creativity, and problem-solving capability. Ability to negotiate and influence stakeholders within the scope of assigned responsibilities. Strong teamwork and collaboration skills. Excellent interpersonal and communication skills with the ability to work effectively across onsite and remote multicultural teams. Flexible, proactive, and customer-oriented mindset. Advanced proficiency in Microsoft Office applications, particularly Excel and Word. Experience working with ERP and CRM systems such as Salesforce, CPQ, Oracle, or similar platforms. Fluent written and spoken Arabic and English; additional languages are considered an advantage. Understanding of corporate bid management, sales processes, commercial operations, and Turkish public sector procurement processes. Male candidates must have completed military service. <br><br>Preferred Qualifications<br><br>Saudi Nationals only, in line with Saudization requirements. Candidates residing in Riyadh, Kingdom of Saudi Arabia. Previous experience working in a hybrid environment combining office and home-office work arrangements. <br><br>What will your typical day look like?<br><br>Deliver assigned commercial and administrative objectives while identifying and implementing corrective actions when needed. Prepare, maintain, and manage pricing documentation and standard aftermarket quotations across customers, product lines, and defined periods. Generate, consolidate, analyze, and distribute sales reports and commercial statistics, including pricing, volume, customer, product, and market trend information. Support the development and execution of sales and commercial strategies aligned with business objectives. Ensure compliance with legal, corporate, and departmental policies and procedures. Coordinate communication and commercial activities between Wabtec plants, internal stakeholders, and customers. Monitor offer parameters and pricing deviations against approved annual pricing guidelines. Follow up and support resolution of commercial disputes involving customers, suppliers, or manufacturing sites. Proactively identify commercial risks and escalate issues to the appropriate stakeholders. Lead S&O TSG updates and opportunity tracking, including won/lost status maintenance. Coordinate GO/NO-GO and Bid/No-Bid review processes. Support CPQ and SISCAT request submissions and administration. Manage end-to-end follow-up of CPQ offer processes to ensure timely completion and alignment with customer requirements. Organize and facilitate tender review meetings and related documentation. Support win/loss analysis and post-mortem review activities. Maintain accurate and up-to-date information in Salesforce to support forecasting, reporting, and business decision-making. <br><br>Legal authorization to work in Saudi Arabia is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.<br><br>Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency/third-party recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.<br><br>Additional Information<br><br>What could you accomplish in a place that puts People First?<br><br>At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.<br><br>If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.<br><br>Who are we?<br><br>Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.<br><br>Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www. WabtecCorp.com.<br><br>Culture powers us and the possibilities.<br><br>We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.<br><br>We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.<br><br>Need accommodation? Just let us know - we’ve got you.

Network & Infrastructure Specialist Job Description About the Role We are looking for an experienced Network & Infrastructure Specialist to design, build, secure, and operate our entire network and IT infrastructure. In this hands-on role you will own the environment end to end — from LAN and WAN architecture, Active Directory and Exchange, and enterprise firewalls, through cloud and hybrid platforms, down to Nutanix hyperconverged infrastructure and Commvault backup and recovery. You will lead the restructuring of our local network in line with ISO standards, act as the go-to expert whenever a critical incident needs troubleshooting or an application needs access provisioned securely, and work closely with application, security, and business teams to keep our services fast, available, and protected. Key Responsibilities• Design, build, and operate local and wide area networks (LAN/WAN), including routing and switching, IP addressing, VLAN segmentation, and site-to-site connectivity with branches and external entities.• Lead the restructuring of the existing local network — redesigning topology, cabling, addressing, and segmentation to align with best practices and ISO standards.• Administer Microsoft Active Directory (domains, forests, Group Policy, OU design, replication, trusts) and Microsoft Exchange (mailboxes, mail flow, transport rules, anti-spam, high availability).• Design, deploy, and operate workloads on cloud platforms (Microsoft Azure, AWS, or equivalent), including hybrid connectivity and identity integration between on-premises and cloud environments.• Analyze the infrastructure requirements of business applications and expertly provision the permissions and access rights they need, applying the principle of least privilege and conducting periodic access reviews.• Act as the organization’s firewall specialist: design and administer next-generation firewalls (Forti Gate, Palo Alto, Cisco ASA/Firepower), including security policies, NAT, IPS/IDS, web filtering, and secure remote access (VPN).• Design, implement, and operate enterprise backup and recovery, with strong emphasis on Commvault — backup and storage policies, deduplication, restore testing, and RPO/RTO management.• Deploy, administer, and optimize Nutanix hyperconverged infrastructure (Prism, AHV) and virtualization platforms (VMware v Sphere / Hyper-V), including clusters, high availability, and capacity planning.• Apply and maintain ISO standards — notably ISO/IEC 27001 — across network and infrastructure operations, and support internal and external audits with documentation and evidence.• Provide advanced (Tier 2/3) troubleshooting for network, systems, cloud, and infrastructure incidents; perform root-cause analysis and implement durable, permanent fixes.• Monitor performance and capacity with enterprise tools, manage incidents, problems, and changes in line with ITIL practices, and coordinate with vendors and ISPs on escalations and SLAs.• Maintain complete, up-to-date infrastructure documentation: network diagrams, IP plans, configuration baselines, runbooks, and standard operating procedures. Required Qualifications• 5+ years of hands-on experience in enterprise network and infrastructure administration.• Proven ability to design and build LAN and WAN networks end to end — topology design, implementation, and day-two operation.• Strong, demonstrable experience administering Microsoft Active Directory and Microsoft Exchange in production environments.• Professional experience with cloud platforms (Azure, AWS, or equivalent), including hybrid cloud scenarios.• Expert-level administration of enterprise next-generation firewalls (Fortinet Forti Gate, Palo Alto, or Cisco ASA/Firepower).• Solid understanding of application infrastructure requirements and expert skill in granting and governing permissions and access rights.• Hands-on expertise with enterprise backup solutions, especially Commvault, covering design, operation, and tested recovery.• Specialization in Nutanix hyperconverged infrastructure (Prism, AHV, cluster lifecycle and administration).• Demonstrated experience delivering LAN restructuring/redesign projects and applying ISO standards, notably ISO/IEC 27001.• Advanced troubleshooting skill across network, systems, and infrastructure layers, with strong root-cause analysis discipline.• Bachelor’s degree in Computer Science, Network Engineering, Information Technology, or a related field (or equivalent proven experience). Preferred / Nice-to-Have Qualifications• Professional certifications: Cisco CCNA/CCNP, Microsoft (Windows Server Hybrid Administrator or MCSA/MCSE), Azure AZ-104 or AWS Solutions Architect, Fortinet NSE 4+ / Palo Alto PCNSA/PCNSE, Nutanix NCA/NCP-MCI, Commvault Certified Professional, ISO/IEC 27001, ITIL Foundation.• Routing and switching depth at CCNP level: OSPF, BGP, STP, Ether Channel, QoS, and 802.1X / NAC.• Experience with enterprise Wi-Fi controllers (Cisco, Aruba, Forti AP) and IP telephony / unified communications (VoIP, SIP, Teams telephony).• Experience with monitoring and observability platforms (PRTG, Solar Winds, Zabbix) and syslog/SNMP-based alerting.• Scripting and automation skills — Power Shell for AD/Exchange administration; Bash or Python is a plus.• Storage fundamentals (SAN/NAS, i SCSI/NFS/SMB, RAID) and endpoint/patch management (WSUS, SCCM, Intune).• Experience contributing to disaster recovery and business continuity planning and testing. Technical Skills Summary Area Skill Expected Level Network Engineering LAN / WAN design, build, and operation Expert Network Engineering LAN restructuring and re-segmentation projects Expert Network Engineering Routing & switching (OSPF, BGP, STP, VLANs, QoS) Advanced Microsoft Platforms Active Directory (GPO, OU design, replication, trusts) Expert Microsoft Platforms Microsoft Exchange (on-premises / Exchange Online) Expert Cloud OCI / Azure / AWS workloads and hybrid connectivity Advanced Security Next-generation firewalls (Forti Gate, Palo Alto, Cisco) Expert Security Access & permissions management (least privilege) Advanced Backup & DR Commvault backup design, operation, and recovery Expert Infrastructure Nutanix HCI (Prism, AHV, cluster administration) Expert Infrastructure Virtualization (VMware v Sphere / Hyper-V) Advanced Governance ISO/IEC 27001 implementation and compliance Advanced Operations Advanced troubleshooting and root-cause analysis Expert Operations Monitoring (PRTG / Solar Winds / Zabbix), ITIL processes Advanced Soft Skills• Strong analytical and problem-solving ability, with a methodical approach to diagnosing complex infrastructure issues.• Clear written and verbal communication in Arabic and English; able to explain technical topics to non-technical stakeholders.• Ownership mindset — sees incidents through from diagnosis to durable resolution, and works to prevent them recurring.• Collaborative team player across applications, security, and business units.• Attention to detail and a commitment to documentation, quality, and confidentiality.• Comfortable balancing priorities across projects, daily operations, and support, including on-call duties.

Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).<br><br>Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun, here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene.<br><br>Be part of something BIG with Tahaluf’s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.<br><br>Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you’ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities.<br><br>Job Description<br><br>The team is looking for a Senior Conference Producer to join the team who can demonstrate they have their finger on the pulse of our fast-paced and ever-changing industry. The successful candidate will be confident in speaking to expert speakers from all over the world and selling the unique opportunity to showcase their knowledge and expertise at our event. With meticulous organisational skills, you will be responsible for managing the speakers and order of show on-site at the event.<br><br>What You Will Do<br><br>Conference Production <br><br>Produce high-level relevant industry conference programmes. Liaise with key professionals/institutions and companies in the production of conference programmes. Engage with recommended speakers and confirm their attendance. Ensure the speaker database is updated to provide current and accurate speaker lists and files for event management. Prepare and communicate creative brief documents to the Marketing team. Assist providing leads to the sponsorship team and attend sales meetings as appropriate. Mentor other conference producers within the team. Conduct a post-show analysis of the event including job title analysis <br><br>Market Research and Industry Networks<br><br>Effectively research topics with relevant industry professionals and the target market. Develop new conference ideas and programme content through meetings and tele-research with key experts. Collaborate with the Exhibition Director and other sales team members to generate ideas for enhancing the conference portfolio. Identify key opinion leaders/institutions and companies related to the event. Maintain existing and build new relationships develop a conference with topics and speakers. Look at additional add-ons and other ways of attracting more delegates i.e. workshops, poster sessions, partnering with associations etc. <br><br>Speaker & Delegate Liaison <br><br>Assist with onsite duties as required for the duration of the event, which may require longer working hours <br><br>Qualifications<br><br>What you will bring<br><br>Extensive proven experience in conference production, with a focus on the tech or gaming sectors. Demonstrable experience in successfully delivering conferences within large-scale events, managing conference tracks and budgets Good understanding of and experience in the KSA market, ideally with exposure to government entities Ability to thrive in dynamic, fast-paced environments by maintaining a solutions-focused mindset and delivering results under pressure Passion for driving continuous improvement with a proven track record of enhancing processes and successfully implementing new initiatives<br><br>What would be great (but not essential!) <br><br>Experience Of Working In Research-based Role<br><br>Sales experience including creating proposals, pitching ideas, closing proposals Journalism skills including copywriting and editing<br><br>Additional Information<br><br>Core Benefits: <br><br>Medical Insurance for individual and family Annual leave – 28 days School fees contribution, 40,000 SAR per child per year, up to a max of three children Wellbeing Benefits Remote working on Sundays Working anywhere – 2 months every year Family visa costs* (up to a max of three children) Individual annual flight allowance* (Expat only) <br><br>Local Relocation Package*:<br><br>Paid flight to Riyadh (for you and your dependents) 30 days accommodation or suitable serviced apartment from your arrival date. Alternatively, if you already have accommodation in Riyadh and do not require a hotel or serviced apartment, then we provide a one-off payment of SAR 5,000 SAR 2,500 towards shipping goods/excess baggage costs on production of receipts/invoices <br><br>International Relocation Package*:<br><br>Paid flight to Riyadh (for you and your dependents) 60 days accommodation or suitable serviced apartment from your arrival date. Alternatively, if you already have accommodation in Riyadh and do not require a hotel or serviced apartment, then we provide a one-off payment of SAR 5,000 SAR 2,500 towards shipping goods/excess baggage costs on production of receipts/invoices If eligible<br><br>We work hard to make sure life at Tahaluf is rewarding, supportive and enjoyable for everyone. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.

Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).<br><br>Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun, here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene.<br><br>Be part of something BIG with Tahaluf’s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.<br><br>Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you’ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities.<br><br>Job Description<br><br>The team is looking for a Senior Conference Producer to join the team who can demonstrate they have their finger on the pulse of our fast-paced and ever-changing industry. The successful candidate will be confident in speaking to expert speakers from all over the world and selling the unique opportunity to showcase their knowledge and expertise at our event. With meticulous organisational skills, you will be responsible for managing the speakers and order of show on-site at the event.<br><br>Your focus will be on Kingdom of Gaming, the region’s most powerful gaming marketplace, so a background in technology or gaming events is essential.<br><br>What You Will Do<br><br>Conference Production <br><br>Produce high-level relevant industry conference programmes. Liaise with key professionals/institutions and companies in the production of conference programmes. Engage with recommended speakers and confirm their attendance. Ensure the speaker database is updated to provide current and accurate speaker lists and files for event management. Prepare and communicate creative brief documents to the Marketing team. Assist providing leads to the sponsorship team and attend sales meetings as appropriate. Mentor other conference producers within the team. Conduct a post-show analysis of the event including job title analysis <br><br>Market Research and Industry Networks<br><br>Effectively research topics with relevant industry professionals and the target market. Develop new conference ideas and programme content through meetings and tele-research with key experts. Collaborate with the Exhibition Director and other sales team members to generate ideas for enhancing the conference portfolio. Identify key opinion leaders/institutions and companies related to the event. Maintain existing and build new relationships develop a conference with topics and speakers. Look at additional add-ons and other ways of attracting more delegates i.e. workshops, poster sessions, partnering with associations etc. <br><br>Speaker & Delegate Liaison <br><br>Assist with onsite duties as required for the duration of the event, which may require longer working hours <br><br>Qualifications<br><br>What you will bring<br><br>Extensive proven experience in conference production, with a focus on the tech or gaming sectors. Demonstrable experience in successfully delivering conferences within large-scale events, managing conference tracks and budgets Good understanding of and experience in the KSA market, ideally with exposure to government entities Ability to thrive in dynamic, fast-paced environments by maintaining a solutions-focused mindset and delivering results under pressure Passion for driving continuous improvement with a proven track record of enhancing processes and successfully implementing new initiatives<br><br>What would be great (but not essential!) <br><br>Experience Of Working In Research-based Role<br><br>Sales experience including creating proposals, pitching ideas, closing proposals Journalism skills including copywriting and editing<br><br>Additional Information<br><br>Core Benefits: <br><br>Medical Insurance for individual and family Annual leave – 28 days School fees contribution, 40,000 SAR per child per year, up to a max of three children Wellbeing Benefits Remote working on Sundays Working anywhere – 2 months every year Family visa costs* (up to a max of three children) Individual annual flight allowance* (Expat only) <br><br>Local Relocation Package*:<br><br>Paid flight to Riyadh (for you and your dependents) 30 days accommodation or suitable serviced apartment from your arrival date. Alternatively, if you already have accommodation in Riyadh and do not require a hotel or serviced apartment, then we provide a one-off payment of SAR 5,000 SAR 2,500 towards shipping goods/excess baggage costs on production of receipts/invoices <br><br>International Relocation Package*:<br><br>Paid flight to Riyadh (for you and your dependents) 60 days accommodation or suitable serviced apartment from your arrival date. Alternatively, if you already have accommodation in Riyadh and do not require a hotel or serviced apartment, then we provide a one-off payment of SAR 5,000 SAR 2,500 towards shipping goods/excess baggage costs on production of receipts/invoices If eligible<br><br>We work hard to make sure life at Tahaluf is rewarding, supportive and enjoyable for everyone. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division<br><br>Key Accountability Areas<br><br>Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability. Align operational goals with the company’s overall business strategy and ensure cross-functional teams are working toward shared objectives. Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service. Drive operational innovation through automation, technology adoption, and process improvements. Ensure processes are scalable and adaptable to support business expansion. Establish and monitor KPIs to track and measure operational performance across key areas. Standardize processes and reporting systems to ensure consistency and transparency across the operations department. Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement. Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction. Implement change management practices to ensure successful adoption of new processes, systems, or technologies. Develop and implement robust fraud prevention strategies. Analyze transaction data to identify patterns and anomalies. Collaborate with technology teams to enhance fraud detection algorithms. Train and educate operational staff on fraud prevention best practices. Continuously monitor and adapt fraud prevention measures. Analyze cancellation patterns to identify common reasons Implement measures to reduce cancellations Minimize the impact of cancellations on resources Investigate failed deliveries (e.g., incorrect addresses, customer unavailability). Enhance address validation during order placement. Implement real-time tracking and communication features for customers and drivers. Leverage data analytics to identify wastage trends. Use predictive models to anticipate potential wastage scenarios. Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents. Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration. Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency. Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs. Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence. Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation. Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue. Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations. Lead efforts to automate manual processes within the delivery ecosystem. Evaluate and implement technology solutions (e.g., route optimization, order tracking). Enhance customer self-service options through intuitive app features. Monitor automation performance and iterate for continuous improvement. Establish clear KPIs for compensation effectiveness. Measure the impact of compensation decisions on operational performance.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives. Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>People Management<br><br>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.<br><br>Budget Management<br><br>Manage and own the budgeting cycle and provide input to the budgeting process. Ensure effective utilization of the function's budget, and report accurately on progress and challenges. Investigate and propose implementing strategies that result in a positive financial impact for HS. Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.<br><br>Governance And Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience:<br><br>10 -12 years of experience in operations, process improvement, or operational excellence roles Strong knowledge of operational improvement methodologies Strong problem-solving skills Advance analytical skills Leadership skills<br><br>Education And Certifications<br><br>Bachelor’s degree in business management, or a related field Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.

Requisition ID: 297357<br><br> Relocation Authorized: International - Single Telework Type: Full-Time Office/Project Work Location: Riyadh<br><br>Extraordinary Teams Building Inspiring Projects<br><br>Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.<br><br>Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.<br><br>Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.<br><br>Project Overview<br><br>Expo 2030 Riyadh is a global platform where countries, organizations, and individuals will come together to collaborate. Under the theme “Foresight for Tomorrow,” the Expo promotes sustainable development, innovation, and transformative thinking. The event will be held from October 2030 to March 2031 and is expected to welcome over 40 million visits.<br><br>The 6 km² Masterplan outlines a comprehensive framework for participation and infrastructure at the Expo. The exhibition space, totaling 491,100 m² GFA, can accommodate up to 197 participating countries and 29 international organizations. Working collaboratively with our customer, Expo 2030 Riyadh Company (ERC), Bechtel will manage the infrastructure program which comprises early works, utilities, and publicly accessible spaces like streets and parks. Our scope on the six-square-kilometer site will transition into a mixed-use legacy development to serve the community after the six-month event is over. The project’s master plan leverages international sustainability standards for urban afforestation, treated water, and energy sources.<br><br>Job Summary<br><br>The Senior Project Manager, reporting to the Delivery Director, supports the overall leadership and supervision of the Construction Delivery Team across the assigned portfolio. The role provides continuity by deputizing for the Delivery Director and Package Managers as required during periods of absence, meetings, or peak workload.<br><br>The Senior Project Manager also supports the Senior Leadership Team in delivering the agreed execution strategy and serves as a key point of contact for the Client, maintaining strong stakeholder engagement.<br><br>In this capacity, the Senior Project Manager is responsible for overseeing and supporting the delivery of the program through to completion. This includes planning, directing, and coordinating team activities, as well as monitoring performance to ensure alignment with project objectives.<br><br>The role drives the consistent implementation of Safety and Quality programs across the portfolio, promoting standardization and excellence in delivery. Working closely with the ESH Director and Quality Manager, the Deputy Delivery Director ensures full integration of safety, quality, and operational requirements, while maintaining strategic alignment with the Client to achieve successful program outcomes.<br><br>Major Responsibilities<br><br>Provide support to the Delivery team that has the responsibility for delivering design, procuring contractors and overseeing construction and compliance of contractors, ensuring works are carried out as per the drawings, specifications and standards, as per schedule and ensures compliance to ES&H plans, quality standards and local/national regulatory safety codes. Resolve issues escalated from the team that are non-standard and requires the benefit of extensive experience in the industry and innovative approaches Oversee performance of the general contractors, project status, schedule, cost control, change management systems. Supports the team to ensure that continuous work fronts are available through review of look ahead schedules, commodity charts, resource charts, engineering deliverables, material delivery schedules and any other service requirements including contractor submittals. Provide support as required with stakeholders to ensure required permits and licenses are in place prior to the start of the specific work at site. Verifies compliance with Permit and License requirements and stipulations. Work within a multi-functional team who will be managing project performance and progress Maintains an effective relationship with client, stakeholders and other functional departments and coordinates all jobsite contractual activities. Monitor site activities and ensure compliance with all safety, quality and environmental requirements. Managing the team and provide support in the management of Contractors and third parties to ensure the delivery of the works to meet the schedule and handover to the successor activities to meet the overall program objectives. Ensure that the plans and procedures are in place for all engineering, procurement, construction activities and ensures their compliance including strict adherence to local and national regulatory codes, ES&H and quality requirements.<br><br>Education And Experience Requirements<br><br>A recognized bachelor’s or master’s degree (or equivalent) in civil, mechanical or electrical engineering.<br><br>Required Knowledge And Skills<br><br>Minimum 25 years of experience on large Infrastructure Projects, hands-on experience of construction activities, 10 years working in role as a Project Manager and 5 years in a Senior Leadership position. Experience of leading large infrastructure projects from a Contractor or a Project Management consultant perspective. Thorough knowledge of all phases of project activities including contracting strategy, budget approvals, procurement execution planning, contractor mobilization, jobsite setup, contractor performance management, testing, commissioning and public realm works from inception to handover. Knowledge of industry/regulatory codes & standards and practices governing projects. Knowledge of ES&H requirements especially associated with large infrastructure construction, building works, public realm works, testing, commissioning and handover. Experience in KSA / Middle east / GCC is preferred. Must have good oral and written communication skills in English, Arabic speaking is advantageous.<br><br>Total Rewards/Benefits<br><br>For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards<br><br>Diverse Teams Build The Extraordinary<br><br>As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.<br><br>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.<br><br>Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

Requisition ID: 297826<br><br> Relocation Authorized: None Telework Type: Full-Time Office/Project Work Location: Riyadh<br><br>Extraordinary Teams Building Inspiring Projects<br><br>Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.<br><br>Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.<br><br>Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.<br><br>Project Overview<br><br>"Expo 2030 Riyadh is a global platform where countries, organizations, and individuals will come together to collaborate. Under the theme “Foresight for Tomorrow,” the Expo promotes sustainable development, innovation, and transformative thinking. The event will be held from October 2030 to March 2031 and is expected to welcome over 40 million visits.<br><br>The 6 km² Masterplan outlines a comprehensive framework for participation and infrastructure at the Expo. The exhibition space, totaling 491,100 m² GFA, can accommodate up to 197 participating countries and 29 international organizations. Working collaboratively with our customer, Expo 2030 Riyadh Company (ERC), Bechtel will manage the infrastructure program which comprises early works, utilities, and publicly accessible spaces like streets and parks. Our scope on the six-square-kilometer site will transition into a mixed-use legacy development to serve the community after the six-month event is over. The project’s master plan leverages international sustainability standards for urban afforestation, treated water, and energy sources. "<br><br>Job Summary<br><br>Reporting to the Construction Logistics manager, the Logistics Lead is responsible for leading the planning, governance, integration and assurance of all construction logistics activities across assigned EXPO delivery areas. The role develops and implements integrated logistics strategies that support engineering, procurement, construction, commissioning and operational readiness while ensuring safe, efficient, and cost-effective project delivery.<br><br>The Logistics Lead acts as the focal point for construction logistics, overseeing contractor logistics performance, traffic and construction access management, logistics infrastructure, land plot allocation, logistics handovers and temporary facilities. Working collaboratively across EXPO Client, PMCs, Contractors, Government Authorities, and key stakeholders, the role ensures logistics solutions are fully integrated into programme delivery, minimizing risk and supporting successful project execution.<br><br>Major Responsibilities<br><br>Leads and develops a multidisciplinary team of Site Logistics Managers, Site Logistics Engineers, Site Logistics Representatives, Traffic Coordinators, and Data Analysts. Develops, implements and maintains integrated Construction Logistics Plans and programme-wide logistics strategies. Reviews, approves and monitors Contractor Logistics Plans, Traffic Management Plans (TMPs), Construction Access Management Plans and Logistics Execution Plans to ensure compliance with project requirements and logistics standards. Plans and monitors logistics operations, including the movement of construction materials, equipment, personnel, fuels, waste, and temporary construction infrastructure. Collaborates across EXPO Client, PMCs, Contractors, Procurement, Engineering, Construction, Project Controls, Commercial, and Government Authorities to integrate logistics into programme delivery. Develops logistics execution strategies, including haul roads, access gates, traffic management, workforce movement, laydown areas, logistics hubs, fabrication yards, storage facilities, temporary utilities, parking, and support compounds. Manages the allocation, utilisation, and governance of logistics land plots, temporary facilities, and logistics infrastructure throughout the project lifecycle. Coordinates logistics interfaces and handovers between Contractors, EXPO, Operations, and Asset Owners to support phased construction completion and operational readiness. Develops logistics scopes of work, budgets, contract packaging and technical requirements to support procurement and logistics service delivery. Identifies logistics risks and develops mitigation strategies to minimise safety, commercial, schedule, and operational impacts. Monitors contractor logistics performance, conducts compliance reviews, and drives continuous improvement across logistics operations. Provides logistics reporting, dashboards, KPI monitoring, and executive presentations to support programme governance and decision-making.<br><br>Education And Experience Requirements<br><br>Bachelor's degree in Engineering, Construction Management, Supply Chain, Logistics, Business, or equivalent. Requires 15–17 years of progressively responsible experience in construction logistics planning and management on major infrastructure or mega projects, preferably within a PMC, EPC Contractor, or Client organization.<br><br>Required Knowledge And Skills<br><br>Demonstrated experience developing and implementing integrated construction logistics strategies for complex, multi-contractor projects. Proven experience reviewing and managing Traffic Management Plans, Construction Access Management Plans, Contractor Logistics Plans, logistics infrastructure, land plot allocations, and logistics handovers. Strong knowledge of construction sequencing, contractor logistics management, supply chain integration, temporary facilities, traffic management, logistics governance and operational readiness. Experience developing logistics scopes of work, budgets, contract documentation and supporting procurement activities. Strong leadership, stakeholder management, communication, analytical and problem-solving skills, with the ability to work effectively across multidisciplinary and multicultural teams. Excellent written and verbal communication skills in English. Experience in Saudi Arabia, the Middle East, or GCC mega-project environments is highly desirable.<br><br>Total Rewards/Benefits<br><br>For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards<br><br>Diverse Teams Build The Extraordinary<br><br>As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.<br><br>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.<br><br>Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

About this role:<br><br>Our Business Development teams play a critical role in expanding Gartner’s presence across the global market. Gartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission critical priorities, then uncovering opportunities to deliver client-value through the lens of the industry in which they operate. Gartner Business Developers own and drive the full sales cycle, from identifying prospects to closure. They then transition new clients to the account management team for ongoing value delivery.<br><br>Our Business Development teams are relentless about building trust-based, value add relationships with clients, delivering long-term client value, and building their book of business over time. Business developers are results driven, client committed, and highly collaborative.<br><br>Business Developers will be given a territory of Large Enterprise prospects, which may be completely new prospects with no existing spend or could be clients within other Gartner areas. In our End-User Large Enterprise segment, Business Developers work with prospects with +$1bil in annual revenue. In our Technology Vendor Large Enterprise segment, Business Developers work with prospects with +$500mil in annual revenue.<br><br>What you will do:<br><br>Seek out and drive new business opportunities with new-to-Gartner organizations across your territory, from initial client outreach to close, targeting Large Enterprise C-Level stakeholders. Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, through to the transition of new clients to the account management team. Align the right combination of insight, guidance and practical tools to bring value to the partnership. Continually build a pipeline of high-quality opportunities to deliver against your sales metrics ensuring KPI’s are met. Quota responsibility for your assigned territory. Manage complex high-revenue sales across matrix and diverse business environments. Own forecasting and account planning on a monthly/quarterly/annual basis. <br><br>What you will need:<br><br>5+ years’ B2B sales experience, preferably within complex, intangible sales environments. Business development or new client-acquisition experience in a selling role highly desired Experience selling to and/or influencing C-level executives. Proven track record meeting and exceeding sales targets. Proven ability to own, manage, and forecast a complex sales process. Willingness to conduct travel as needed. Bachelor's degree preferred<br><br>Progression within Business Development Executive Roles:<br><br>Gartner offers a lifetime of opportunities driven by our growth. How far you go is driven by your passion and performance.<br><br>Gartner has a promote from within culture and limitless opportunities for progression. Gartner leaders embrace this culture and are focused on helping associates achieve success in current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership.<br><br>Typical internal promotions include:<br><br>Business Development Director Team Lead Sales Manager<br><br>Most of our Sales Managers and Team Leads are hired internally as part of our progression path.<br><br>What you will get:<br><br>Competitive salary, generous paid time off policy, charity match program, and more! Uncapped commission structure World-class sales training programs and skill development programs Annual "Winners Circle" event attendance at exclusive destinations for top performers Collaborative, team-oriented culture that embraces inclusion Professional development and career growth opportunities<br><br>Who are we? <br><br>At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.<br><br>Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.<br><br>Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.<br><br>What makes Gartner a great place to work? <br><br>Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.<br><br>We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.<br><br>Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.<br><br>We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.<br><br>Gartner is the world authority on AI<br><br>At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.<br><br>It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.<br><br>What do we offer? <br><br>Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.<br><br>In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.<br><br>Ready to grow your career with Gartner? Join us.<br><br>The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.<br><br>Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to Applicant Accommodations@gartner.com.<br><br>Job Requisition ID:109964<br><br>By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.<br><br>Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy<br><br>For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

JOB PURPOSE:<br>The HR Business Partner is responsible for managing HR operations on the ground in KSA and serving as the primary point of contact between the KSA business and the Kuwait HR office. The role owns employee relations, daily HR operations, and employee complaint management independently, while providing coordination and execution support for Talent Acquisition and Organizational Development activities that are led and managed centrally by the Kuwait HR team. The HR Business Partner ensures the Kuwait HR office is kept fully informed of all people-related movements and updates across the KSA business, including separations, recruitments, offers issued, transfers, and structural changes, acting as the essential communication and operational bridge between both locations.<br>Key Responsibilities<br>KSA–Kuwait HR Office Liaison & Communication Serve as the primary point of contact between the KSA business and the Kuwait HR office on all HR-related matters. Proactively communicate all workforce updates to the Kuwait HR office in a timely and accurate manner, covering:Employee separations (resignations, terminations, and end of contracts). New recruitments and hires, including offer letters issued and joining dates. Internal transfers, role changes, and reporting line adjustments. Organizational structure changes and headcount movements. Any other people-related updates that require Kuwait HR awareness or approval. Ensure the Kuwait HR office has a consistently accurate and up-to-date picture of the KSA workforce at all times. Flag any KSA-specific regulatory, operational, or employee matters that require Kuwait HR guidance or decision. Act as the communication channel for Group HR policies, circulars, and initiatives flowing from Kuwait to the KSA business. Participate in scheduled HR alignment calls and meetings with the Kuwait HR team to maintain close coordination.<br>Employee Relations & Employee Complaints Own and manage all employee relations matters in KSA, serving as the first point of escalation for employee issues and complaints. Handle disciplinary processes, grievance investigations, and conflict resolution in line with KSA Labour Law and Group HR policy. Ensure all ER cases are documented, tracked, and resolved in a fair, consistent, and legally compliant manner. Advise line managers and the Country Manager on how to handle sensitive employee situations appropriately. Escalate complex, high-risk, or precedent-setting ER cases to the Kuwait HR office before action is taken. Maintain complete, confidential, and audit-ready documentation for all employee complaints and ER cases. Monitor the general employee relations climate in KSA and flag recurring issues or patterns to the Kuwait HR office.<br>HR Operations & Daily Requests Handle day-to-day HR operational requests from KSA employees and line managers in coordination with the existing KSA HR team. Process and manage leave requests, ensuring alignment with entitlements, KSA Labour Law, and company policy. Coordinate business trip requests, travel authorizations, and related HR documentation for KSA employees. Support the processing of employee lifecycle transactions including contract renewals, probation confirmations, and employment letters. Liaise with Payroll to ensure accurate and timely payroll inputs for the KSA entity, including deductions, allowances, and changes. Coordinate offboarding processes for separating employees, including clearance, final settlements, and exit documentation in line with KSA regulations. Ensure all HRIS records and personnel files for KSA employees are maintained accurately and kept up to date. Support the PRO and Government Relations team on work permit renewals, Iqama updates, and Nitaqat compliance documentation.<br>Talent Acquisition Support Support the Kuwait HR Talent Acquisition team in fulfilling open roles across KSA, acting as the local execution arm of the recruitment process. Assist in sourcing and screening candidates for KSA vacancies through job boards, networking, and recruitment agencies, and share shortlists with the Kuwait TA team. Coordinate interview scheduling, logistics, and candidate communication for KSA-based roles. Issue offer letters to selected candidates once hiring decisions are confirmed and approved by the Kuwait HR office. Support new joiner onboarding coordination in KSA, ensuring a smooth arrival and orientation experience. Track the status of all open KSA positions and provide the Kuwait HR team with regular recruitment progress updates. Support Nitaqat compliance by flagging headcount ratios and ensuring recruitment activity is aligned with Saudization targets.<br>OD & Performance Coordination (Kuwait-Led) Act as the local coordinator and communication channel for Organizational Development and performance management initiatives led and managed centrally by the Kuwait HR office. Facilitate the rollout and communication of the annual performance cycle in KSA, including goal-setting, mid-year reviews, and annual appraisal processes, as directed by Kuwait HR. Follow up with KSA line managers and employees to ensure timely completion of performance reviews, and escalate gaps to the Kuwait HR team. Communicate L&D programs, training schedules, and mandatory learning requirements to KSA employees on behalf of the Kuwait HR team. Track training attendance and completion for KSA employees and report back to the Kuwait L&D team. Coordinate logistics for any training sessions or OD workshops taking place in KSA. Note: Full ownership of the performance management cycle and L&D design and delivery sits with the Kuwait HR office. The HR Business Partner’s role in these areas is coordination, communication, and follow-up only.<br>HR Compliance & Documentation Ensure all HR practices, employment documentation, and processes in KSA comply with KSA Labour Law, Nitaqat regulations, and Group HR policies. Maintain and audit personnel files for all KSA employees, ensuring completeness, accuracy, and legal compliance. Monitor regulatory and labour law developments in KSA and communicate relevant changes to the Kuwait HR office promptly. Ensure employment contracts, amendments, and related documentation are issued, signed, and filed correctly. Support internal and external audits by ensuring HR records and processes are compliant and readily accessible.<br>HR Reporting & Workforce Updates Prepare and submit regular HR reports to the Kuwait HR office covering KSA headcount, joiners, leavers, transfers, and structure changes. Maintain accurate and current workforce data for KSA, ensuring the Kuwait HR office has visibility over all people movements and trends. Track and report on key HR metrics including turnover, absenteeism, open positions, and Nitaqat ratios. Provide ad hoc HR data and analysis to the Kuwait HR team and KSA management as required.<br>EDUCATION AND EXPERIENCE:Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum of 4–6 years of experience in HR operations, HR generalist, or HR coordination roles. Solid background in HR operations is essential; experience as an HR Business Partner or in a liaison role between multiple offices is a strong advantage. Strong knowledge of KSA Labour Law, Nitaqat (Saudization) requirements, and employment regulations. Experience handling employee relations, disciplinary processes, and grievance management independently. Proven ability to manage day-to-day HR requests and coordinate across multiple stakeholders. Comfortable working within a centralized HR model, where key decisions and full-cycle functions are managed by a Group HR office. Strong communication and coordination skills with the ability to keep multiple parties informed and aligned. Proficiency in HRIS systems and Microsoft Office tools. Fluency in Arabic and English is required.

<p>We are inviting experienced IT Directors and Heads of IT currently working in Saudi Arabia to submit their profiles for senior-level opportunities across technology, banking, healthcare, construction, energy, manufacturing and other major industries.</p><br><p>Key Responsibilities</p><br><ul><li><p>Develop and execute the organisation’s IT strategy and digital transformation roadmap</p></li><li><p>Lead IT infrastructure, cloud systems, enterprise applications and cybersecurity operations</p></li><li><p>Manage IT budgets, vendors, technology investments and service-delivery performance</p></li><li><p>Oversee ERP, SAP, data centres, networks and business-critical systems</p></li><li><p>Establish IT governance, risk management and information-security policies</p></li><li><p>Ensure business continuity, disaster recovery and regulatory compliance</p></li><li><p>Lead IT teams and coordinate with senior management and business departments</p></li><li><p>Evaluate emerging technologies, automation, artificial intelligence and data solutions</p></li><li><p>Manage large-scale technology projects from planning through implementation</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s or master’s degree in Information Technology, Computer Science, Engineering or a related field</p></li><li><p>Minimum *10 years of relevant IT experience*</p></li><li><p>Strong experience in an IT leadership or senior management position</p></li><li><p>Proven expertise in digital transformation, IT governance and technology strategy</p></li><li><p>Experience managing infrastructure, cloud, cybersecurity, ERP or enterprise systems</p></li><li><p>Strong leadership, stakeholder-management and decision-making skills</p></li><li><p>Certifications such as PMP, ITIL, CISSP, CISM, COBIT, TOGAF, AWS or Microsoft Azure are preferred</p></li><li><p>Previous experience working in Saudi Arabia is highly desirable</p></li></ul>

Senior Solutions Architect (Post-Sales) Venture-backed AI Infrastructure Scale-up???? Location: Saudi Arabia (Remote)???? £200k OTE (£185k base + 10% bonus) + equity & benefits<br>As Senior Solutions Architect, you'll be the technical partner enterprise customers rely on to deploy, run, and scale demanding AI/ML workloads on a modern GPU-accelerated platform. This is a hands-on, customer-facing role: you'll own complex deployments from first workshop to production, and turn tangled infrastructure requirements into architecture that actually holds up under load.<br>Day to day you'll work alongside platform engineering, MLOps, data science, and infrastructure teams, guiding them through onboarding, tuning workload performance, and keeping large GPU clusters reliable and cost-efficient. When production misbehaves, you're the one leading the investigation and getting things back on track.<br>It's a rare seat at a company operating right at the centre of the AI buildout, working with the frameworks and silicon most engineers only read about. If you're equally at home designing a multi-tenant ML platform, running a proof-of-concept, and troubleshooting distributed training performance at 2am, I'd like to hear from you.<br>What you'll do & achieve Design end-to-end AI/ML platform architectures across inference, training, and data pipelines Build reference architectures for GPU cluster deployment, model serving, and multi-tenant ML infrastructure Evaluate and recommend inference serving frameworks (v LLM, TGI, Triton, and similar) Advise on GPU fabric topology for distributed training (NVLink, Infini Band, RoCEv2) Shape observability strategies across GPU metrics, OTel, e BPF, and cluster telemetry Deliver technical presentations, workshops, and proof-of-concept engagements Act as the primary technical advisor and escalation point for your enterprise accounts Monitor and troubleshoot production: GPU utilisation, workload performance, cluster health, and cost Lead root cause analysis and remediation on the hard, cross-team issues Feed insight back to Product and Engineering to influence platform capability and roadmap Document reference architectures and implementation guides, and mentor others as the team grows<br>Who you are8+ years in infrastructure, platform, or solutions engineering, with 3+ years focused on AI/ML infrastructure or MLOps Deep Kubernetes expertise: cluster lifecycle, workloads, operators, RBACHands-on with NVIDIA GPU infrastructure (latest-generation accelerators preferred) Fluent in distributed training (NCCL, tensor and pipeline parallelism) and LLM inference serving (v LLM, TGI, and similar) Familiar with GPU Operator, MIG, SR-IOV, and high-performance network fabrics Strong scripting and automation skills (Python, Bash, Go preferred) Comfortable across AWS, Azure, or GCP, including networking, IAM, and managed Kubernetes Working knowledge of observability tooling (Prometheus, Grafana, Open Telemetry) A credible communicator who can hold their own with engineers and executives alike Bonus points for Run:AI or Slurm experience, GPU scheduling and autoscaling, or certifications like CKA, CKAD, or a cloud Solutions Architect credential<br>*Follow Scout Global for more roles like this*

Senior Solutions Architect (Post-Sales) Venture-backed AI Infrastructure Scale-up???? Location: Saudi Arabia (Remote)???? £200k OTE (£185k base + 10% bonus) + equity & benefits<br>As Senior Solutions Architect, you'll be the technical partner enterprise customers rely on to deploy, run, and scale demanding AI/ML workloads on a modern GPU-accelerated platform. This is a hands-on, customer-facing role: you'll own complex deployments from first workshop to production, and turn tangled infrastructure requirements into architecture that actually holds up under load.<br>Day to day you'll work alongside platform engineering, MLOps, data science, and infrastructure teams, guiding them through onboarding, tuning workload performance, and keeping large GPU clusters reliable and cost-efficient. When production misbehaves, you're the one leading the investigation and getting things back on track.<br>It's a rare seat at a company operating right at the centre of the AI buildout, working with the frameworks and silicon most engineers only read about. If you're equally at home designing a multi-tenant ML platform, running a proof-of-concept, and troubleshooting distributed training performance at 2am, I'd like to hear from you.<br>What you'll do & achieve Design end-to-end AI/ML platform architectures across inference, training, and data pipelines Build reference architectures for GPU cluster deployment, model serving, and multi-tenant ML infrastructure Evaluate and recommend inference serving frameworks (v LLM, TGI, Triton, and similar) Advise on GPU fabric topology for distributed training (NVLink, Infini Band, RoCEv2) Shape observability strategies across GPU metrics, OTel, e BPF, and cluster telemetry Deliver technical presentations, workshops, and proof-of-concept engagements Act as the primary technical advisor and escalation point for your enterprise accounts Monitor and troubleshoot production: GPU utilisation, workload performance, cluster health, and cost Lead root cause analysis and remediation on the hard, cross-team issues Feed insight back to Product and Engineering to influence platform capability and roadmap Document reference architectures and implementation guides, and mentor others as the team grows<br>Who you are8+ years in infrastructure, platform, or solutions engineering, with 3+ years focused on AI/ML infrastructure or MLOps Deep Kubernetes expertise: cluster lifecycle, workloads, operators, RBACHands-on with NVIDIA GPU infrastructure (latest-generation accelerators preferred) Fluent in distributed training (NCCL, tensor and pipeline parallelism) and LLM inference serving (v LLM, TGI, and similar) Familiar with GPU Operator, MIG, SR-IOV, and high-performance network fabrics Strong scripting and automation skills (Python, Bash, Go preferred) Comfortable across AWS, Azure, or GCP, including networking, IAM, and managed Kubernetes Working knowledge of observability tooling (Prometheus, Grafana, Open Telemetry) A credible communicator who can hold their own with engineers and executives alike Bonus points for Run:AI or Slurm experience, GPU scheduling and autoscaling, or certifications like CKA, CKAD, or a cloud Solutions Architect credential<br>*Follow Scout Global for more roles like this*